{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7967998","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458915,"location":{"name":"Remote - Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7967998,"updated_at":"2026-06-24T10:29:48-04:00","requisition_id":"50353","title":"Account Executive 4","company_name":"Twilio","first_published":"2026-06-03T12:14:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a New Business Account Executive, you will be responsible for driving new business opportunities and expanding Twilio\u0026#39;s presence in the Mexican market. You will work closely with potential clients to understand their communication needs and demonstrate how Twilio\u0026#39;s solutions can enhance their business operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prospect new business opportunities within the Mexican market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a robust sales pipeline through strategic outreach and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct thorough needs assessments to understand customer requirements and tailor Twilio solutions accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and demonstrate Twilio\u0026#39;s product suite, including Messaging, Voice, Flex, and more, to potential clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams to ensure seamless onboarding and implementation for new clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed sales targets and performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends and competitive landscape to effectively position Twilio\u0026#39;s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with key stakeholders and decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of proven track record of success in B2B sales, preferably within the technology or communications for the financial industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the Mexican market and business culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills in both Spanish and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM software and sales tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales discovery skills, objection handling, business acumen, and closing skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage complex sales cycles and negotiate effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to interpret sales data and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Mexico.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7984917","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465065,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7984917,"updated_at":"2026-06-24T10:28:14-04:00","requisition_id":"50508","title":"Account Executive New Business","company_name":"Twilio","first_published":"2026-06-12T01:47:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s communications business across your assigned customers, specifically in NEA. As a New Business Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More than 4+ years of combined experience in new business account acquisition orstrategic sales, managing or leading quantitative, highly analytical products and solutions for customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cross selling experience to Marketing, Engineering and Product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telco, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, based in Australia (Melbourne, Brisbane or Sydney)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79859,"name":"Remote - Australia","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7921401","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3443358,"location":{"name":"San Francisco, California"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2IT6562-1","value_type":"single_select"}],"id":7921401,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"50498","title":"AV \u0026 Event Engineer L2","company_name":"Twilio","first_published":"2026-05-14T13:00:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next AV and Events Engineer L2\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support Twilions globally with their AV and Events needs in our remote first hybrid work environment. As an AV and Events Engineer L2, you will be responsible for managing audiovisual (AV) technology, providing support for office AV needs, remote event support, and executive support for industry conferences. You will stay up-to-date with the latest AV technology trends, possess strong technical skills, and demonstrate a passion for delivering high-quality AV experiences. Your expertise in AV technologies, event support, and executive assistance will contribute to the success of our organization.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office spaces, meeting rooms, and event venues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical support and assistance during meetings, conferences, and events, ensuring smooth operation of AV equipment, including audio systems, video displays, projection systems, video conferencing tools, and other AV peripherals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with event organizers to understand AV requirements and provide recommendations for AV setup, equipment selection, and configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the planning and execution of remote events, including webinars, virtual conferences, and live streaming sessions, ensuring optimal audio and video quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide executive-level support for AV needs during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated on the latest AV technology trends, advancements, and best practices to recommend and implement innovative solutions that enhance AV capabilities and user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and evaluate new AV tools, software, and equipment, including bleeding-edge technologies, and make recommendations for adoption based on the organization\u0026#39;s requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage AV inventory, track equipment usage, and ensure proper maintenance and replacement of AV assets as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including IT, facilities, and event planning, to coordinate AV requirements and ensure alignment with overall organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with external vendors and service providers for AV equipment procurement, maintenance, and support, ensuring high-quality service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to security and privacy guidelines while handling AV equipment and data, ensuring compliance with relevant regulations and policies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work outside regular business hours as needed to support events and executive requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established understanding of troubleshooting basic signal flow for conference rooms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-6 years experience using AV and Events software such as Zoom, Google Meet etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Technology Specialist (CTS) certification or similar AV-related certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Crestron Certified Programmer (CCP) or Extron AV Associate certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Event Technology Specialist (ETS) certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management Professional (PMP) certification (relevant for event management aspects).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with event management processes, including AV setup, production, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in operating and troubleshooting AV equipment and software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work outside regular business hours to support events or executive needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in writing support documentation for end-users\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow as a ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apple Certified Support Professional (ACSP) or Microsoft Equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Technology Specialist (CTS) certification from AVIXA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVIXA Certified Technology Specialist - Design (CTS-D) certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVIXA Certified Technology Specialist - Installation (CTS-I) certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in our San Francisco, California office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $34.96 - 43.70\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $37 - 46.25\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $41.08 - $51.35\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 4th 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7927688","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3445392,"location":{"name":"San Francisco, California"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4IT6564-1","value_type":"single_select"}],"id":7927688,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"50496","title":"AV \u0026 Event Engineer L4","company_name":"Twilio","first_published":"2026-05-15T14:54:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next AV and Events Engineer L4\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support Twilions globally with their AV and Events needs in our remote first hybrid work environment. As an AV and Events Engineer L4, you will be responsible for managing and supporting audiovisual (AV) technology solutions, remote event support, and executive support for industry conferences. Your expertise in AV technology trends, bleeding-edge tools, and certifications will contribute to the success of our organization\u0026#39;s AV and events initiatives. You will also mentor members of the End User Computing and Operations team in order to mentor and grow the team alongside you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support remote, executive and in-person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated with the latest AV technology trends, tools, and best practices to ensure the organization remains at the forefront of AV capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional business travel will be needed so flexibility is necessary to support business objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Established understanding of troubleshooting basic signal flow for conference rooms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience using AV and Events software such as Zoom, Google Meet etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Crestron Certified Programmer (CCP) or Extron AV Associate certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Event Technology Specialist (ETS) certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVIXA Certified Technology Specialist - Design (CTS-D) certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AVIXA Certified Technology Specialist - Installation (CTS-I) certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications for all hardware manufacturers we install as applicable (Shure, Crestron, Chief, QSC, Biamp)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced troubleshooting and understanding of signal flow in conference rooms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management Professional (PMP) certification (relevant for event management aspects).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Technology Specialist (CTS) certification by AVIXA (Audiovisual and Integrated Experience Association).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with event management processes, including AV setup, production, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in operating and troubleshooting AV equipment and software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility to work outside regular business hours to support events or executive needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL v4 Foundation or Similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Google Workplace Certification (or similar professional certificate)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ServiceNow as a ticketing system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apple Certified Support Professional (ACSP) or Microsoft Equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced certification in specific AV technologies (as applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in our San Francisco, California office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $51.27 - $64.09\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $54.27 - $67.84\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $60.30 - $75.38\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 4th 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7904609","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436216,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2FI4872-1","value_type":"single_select"}],"id":7904609,"updated_at":"2026-06-24T10:29:06-04:00","requisition_id":"50465","title":"Billing Operations Analyst","company_name":"Twilio","first_published":"2026-05-08T09:45:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Billing Operations Analyst.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to be part of the Billing Operations team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They also have:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in external and internal audits, as requested.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years experience in an Operations role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in the area of Billings / Revenue / Order to Cash.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated problem-solving, strong interpersonal and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid experience working with large volume transactions with strong attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Oracle, Zuora and Salesforce is advantageous\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Periodic weekend work will also be required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;While not essential, proficiency in the Portuguese language is advantageous.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;This role will be remote based in Mexico City, Mexico.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7254399","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3248004,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2BS6462-1","value_type":"single_select"}],"id":7254399,"updated_at":"2026-06-24T10:34:50-04:00","requisition_id":"49452","title":"Business Systems Analyst 2","company_name":"Twilio","first_published":"2025-09-17T14:24:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Business Systems Analyst 2\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires to work on \u0026lt;strong\u0026gt;NAMER shift(8:30PM - 6:30AM IST)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage Salesforce user setup, roles, profiles, permissions, and security settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee Salesforce case management, ensuring SLAs and response times are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain page layouts, workflows, validation rules, and approval processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the escalation point for advanced Salesforce user requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve CPQ and multi-instance Salesforce issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support OLM processes including orders, renewals, cancellations, and billing triggers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure synchronization of Salesforce data with ERP/Billing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales Ops, Finance, IT, and Product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend process automation and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support UAT, deployments, and develop user training materials.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years’ experience as a \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Salesforce Administrator\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt; (Sales Cloud).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Administrator certification (ADM-201).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in Salesforce CPQ administration and configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Salesforce data model, sharing rules, and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting complex integrated system issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce CPQ Specialist certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce Revenue Cloud, Billing, or ERP integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Apex, Flow, SOQL, and advanced automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills for technical and non-technical audiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India. (Karnataka, Maharashtra, Telangana, Tamil Nadu, New Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7861935","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3423618,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5921-1","value_type":"single_select"}],"id":7861935,"updated_at":"2026-06-22T12:33:53-04:00","requisition_id":"50443","title":"Compliance Operations Specialist 1","company_name":"Twilio","first_published":"2026-05-08T17:27:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Compliance Operations Specialist 1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use call detail records \u0026amp;amp; aggregate traffic data to identify patterns and trends that determine a set list of actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve urgent issues impacting businesses, carriers and consumers worldwide.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for customers by email, to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast paced, ambiguous environment, with a strong bias for action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are detail-oriented with good organizational skills and comfortable with ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have good time management and organizational skills and are comfortable working under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Zendesk, Airtable, Looker or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding APIs and related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telecommunications is desired.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7819466","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414022,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3LG6393-1","value_type":"single_select"}],"id":7819466,"updated_at":"2026-06-24T10:32:33-04:00","requisition_id":"50385","title":"Counsel, Commercial","company_name":"Twilio","first_published":"2026-04-24T07:18:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Counsel, Commercial.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. This position is needed to enable the commercial legal team to support the Go-to-Market Sales team at Twilio. You will partner with the enterprise sales team in the APJ region to manage the full life-cycle negotiation of complex enterprise sales deals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s legal team prides itself on the trust it has built across the business through consistently providing practical and sound legal advice. Your unique skill set and experience are critical to help support our thriving and growing business and reinforce the trust and partnership we have cultivated with teams across the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements. Advise Twilio’s internal clients on contract interpretation and negotiation. Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect the company from risk, comply with all applicable local laws and regulations, and are in line with Twilio’s values.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek to understand the context of the positions of Twilio’s customers and the requests from Twilio’s internal clients.\u0026amp;nbsp; Strive to solve problems and address issues from their perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate which matters and issues are most worthy or in need of your attention at any given time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong academic credentials and demonstrated record of success as a lawyer (completion of an approved law degree (LLB or JD)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Admitted to the Supreme Court of NSW\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of commercial transactions experience with at least 3 years of negotiating complex technology transactions (e.g., SaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a large sales organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to structure, draft and negotiate a high volume and broad range of commercial contracts, including Master Services Agreements, Professional Services Agreements, Non-Disclosure Agreements, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to provide entrepreneurial, quick-thinking, pragmatic, business-oriented advice and recommendations that properly balances the legal risk and business reward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to take complex legal concepts and explain them in a way that allows a non-lawyer to understand the issue and the associated risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, both written and verbal, including the ability to advocate for a position while maintaining a collaborative and open-minded approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to triage a heavy workflow, setting appropriate expectations with internal clients and delivering results efficiently\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Other language skills besides English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;This role will be remote and based in Sydney, Australia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26692,"name":"Legal","child_ids":[],"parent_id":638}],"offices":[{"id":79859,"name":"Remote - Australia","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7903417","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3435861,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3LG6393-1","value_type":"single_select"}],"id":7903417,"updated_at":"2026-06-24T10:30:48-04:00","requisition_id":"50462","title":"Counsel, Policy Manager","company_name":"Twilio","first_published":"2026-05-12T01:46:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Councel, Policy Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable Twilio’s Government, Policy and Regulatory Affairs Team in APJ to manage the increasing regulatory work and to support the businesses’ aims in the region. You are the right person for the role if you like the challenge of supporting a fast growing company that is innovating in the world of communications and technology.\u0026amp;nbsp; You will support Twilio in understanding and fulfilling its telecommunications regulatory compliance obligations in various countries within the APJ region. The ideal candidate for this role is someone who not only understands the regulatory landscape but also understands the practical obstacles of implementing compliance in a complex technological ecosystem,\u0026amp;nbsp; has experience working cross-functionally to overcome those obstacles, and enjoys the challenge of it all.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Proactively monitor regulatory developments and maintain accurate updates in internal systems like Airtable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Either JD, LL.B. or equivalent degree, or \u0026lt;strong\u0026gt;equivalent practical experience.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;6 - 8 years PQE\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience working in law, policy or regulatory in Australia, New Zealand, Singapore or another relevant APJ jurisdiction.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;An understanding of telecoms and tech regulatory frameworks in the APJ region or an understanding of other highly regulated industries such as financial services or energy.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience advising on regulatory compliance matters at a law firm, in-house, or government agency.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Familiarity and experience in drafting regulatory filings and legislative consultation submissions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt; • • \u0026lt;/span\u0026gt;Experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Melbourne (preferred), Sydney, Canberra or Brisbane.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26692,"name":"Legal","child_ids":[],"parent_id":638}],"offices":[{"id":79859,"name":"Remote - Australia","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8011082","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3473396,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1FI4861-1","value_type":"single_select"}],"id":8011082,"updated_at":"2026-06-24T10:27:58-04:00","requisition_id":"50681","title":"Credit \u0026 Collections Analyst 1","company_name":"Twilio","first_published":"2026-06-22T05:55:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Credit \u0026amp;amp; Collection 1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to Twilio is seeking a hands-on Credit and Collection Analyst who lives the Twilio Magic to join our Accounting team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Accounting organization is on a mission to hire the very best employees and to create exceptional employee experiences. We are actively scaling for current and future growth and believe that we can add value to Twilio throughout collaboration with the various functional teams. We realize that new ideas have to come from everywhere in the organization, and we know the next big idea could be yours. You will have an incredible impact in how we achieve our goals of sustained excellence and scalability and your role integral into growing Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will own a Portfolio of accounts and Monitor a key customer facing emails alias and ensure queries are replied within the required SLA’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for ensuring 60+ debt is below 3% each month.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be transparent at times and honest with your approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify key areas for change or improvement - be involved in Projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will ensure to that your team provides excellent service to our Customers in each collection task by being Firm but Polite yet ensuring to be professional and empathetic to customers at all times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will closely with internal and external stakeholders to identify and resolve issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be required to provide ongoing reports for collections status of past due accounts and issue status\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Key deliverable will be to manage a portfolio of accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are someone who thrives in a fast- paced environment and can easily shift between the details and the “big picture”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You love data and reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Best in class customer service in your priority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you have more than three years of experience working on Accounting Team, with 1 to 3 years of Collections experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A desire to maintain and enhance our unique culture and on ongoing desire to strive for continuous improvement by adding your talents to Twilio is highly desired\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Third level qualification in Accounting, Finance or Business related discipline - or- relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote and based in India(Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8008500","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3472361,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SLS1792-1","value_type":"single_select"}],"id":8008500,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50687","title":"Deal Desk Financial Analyst","company_name":"Twilio","first_published":"2026-06-17T14:27:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026amp;nbsp; Deal Desk Financial Analyst.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a curious, action-oriented, strong financial analyst for the Deal Desk Team who lives the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt; to support our North American Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements by providing rigorous financial governance and structuring. This role partners closely with Finance leadership, Sales, Legal, and Operations to evaluate, structure, and execute deals in a way that is a “win-win” for both customers and Twilio while optimizing corporate margin goals. The ideal candidate is passionate, dedicated, and able to build complex financial models and analyze pricing structures, while providing data-driven, financially sound, and clearly communicated explanations and solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze deal economics for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and review financial models and pricing scenarios to support non-standard deal requests and senior leadership approval decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity—particularly during high-volume month- and quarter-end peaks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface recurring deal patterns, approval exceptions, and operational friction points to contribute to the continuous improvement of Deal Desk workflows and system efficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s or Associate’s Degree plus a minimum of 2 years of experience in Corporate Finance, Financial Planning \u0026amp;amp; Analysis (FP\u0026amp;amp;A), Commercial Finance, or an analytical GTM/Deal Desk role. If no degree, a minimum of 4 years of relevant analytical experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Google Sheets skills, with proven experience building intermediate financial models, logic formulas, and scenario analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A diligent, detail-oriented skillset, with the ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter with a “can-do” attitude who is comfortable asking clarifying questions and operating with high integrity that aligns with the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $72,480 - $90,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $76,720- $95,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $85,200- $106,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31st 2026,\u0026amp;nbsp; but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7579499","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3351029,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3PD5503-1","value_type":"single_select"}],"id":7579499,"updated_at":"2026-06-22T12:33:50-04:00","requisition_id":"49912","title":"Developer Evangelist","company_name":"Twilio","first_published":"2026-01-30T16:50:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Developer Evangelist.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help us inspire and equip a global network of millions of developers who will build the future of customer engagement. The Developer Evangelist specializing in AI technology will define developer relations and build the AI community in the Bay Area, while sustaining a relationship that fuels every developer\u0026#39;s journey to know, use and love Twilio. The Developer Evangelist will serve as the regional liaison for local developer communities, build Twilio-powered solutions, such as SMS, Voice and Email, to address developer needs and partner with Marketing, Product and additional cross-functional teams.\u0026amp;nbsp; The role requires an understanding of the AI developer community and technical knowledge, as well as the ability to take complex ideas and make them accessible in order to inspire creativity through code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help us inspire and equip developers to build with Twilio products and AI technology, ensuring an exceptional developer experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active and authentic participant in the developer community wherever they gather online and offline. For many of those developers, you will be \u0026quot;the face\u0026quot; of Twilio -- the person they ping when they need help. They will feel like VIPs because they know you. And when someone who works at Twilio needs to talk to developers in the Bay Area and North America developer community, they\u0026#39;ll come to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend, plan and speak at in-person and virtual events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear and empathetic content that breaks down the complex into the understandable while telling stories with code, equipping developers with knowledge of tools and techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate cross-functional collaboration and partner within Twilio to align with program and engagement objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive projects independently from inception to completion, outlining key milestones and ensuring deadlines are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate project plans, progress, and outcomes effectively to stakeholders at all levels within the region and across the company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient in writing Python, PHP, Node, C# (.NET), or Java with insights into web frameworks within or across these languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical foundational expertise in AI tools, technologies and/or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate the emerging AI developer ecosystem, community and emerging industry trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A love of teaching others, curiosity and excitement about technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience writing production code, with strong empathy for developers to successfully guide their building process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in cross-functional collaboration with teams like sales, support, product and marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and collaborative problem-solving skills, with a focus on data-driven decision-making for system and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in storytelling to highlight developers building on Twilio and inspire others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in public speaking, writing, and/or organizing engaging programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the Bay Area developer community and industry landscape, including local communities, events and programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the local AI developer ecosystem, particularly through the Developer Relations lens.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with project management tools and methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships across all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent skills in influencing, problem-solving, consensus-building, and strong interpersonal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in organizing and running developer events, meetups and/or user groups.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the Bay Area, CA.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25-50% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - 160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7688855","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3380820,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1223-1","value_type":"single_select"}],"id":7688855,"updated_at":"2026-06-24T10:32:44-04:00","requisition_id":"50214","title":"Digital Sales Representative","company_name":"Twilio","first_published":"2026-03-24T08:05:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing the business. As our new Digital Sales Representative, you will be responsible for net new customer acquisition, solution selling, and closing deals within our SMB and Mid Market accounts with companies primarily based in Europe. Your focus will be positioning our email solution, SendGrid, but you will be exposed to all aspects of Twilio’s Communications BU and able to sell most products and services..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance competing priorities and manage multiple projects/deals at the same time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ year of experience in a technical SaaS/CPaaS space, with a record of top performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7967996","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458914,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1222-1","value_type":"single_select"}],"id":7967996,"updated_at":"2026-06-24T10:29:42-04:00","requisition_id":"50610","title":"Digital Sales Representative","company_name":"Twilio","first_published":"2026-06-05T07:50:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing the business. As a Digital Sales Representative, you will be responsible for driving net new revenue through customer acquisition, value / solution selling, and closing deals across all segments throughout EMEA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance competing priorities and manage multiple projects/deals at the same time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of sales / customer facing experience in a tech space, with a record of top performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of the cloud computing / communications business model and excitement for selling to a technical audience while utilising a solution-oriented approach to selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7979242","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3463046,"location":{"name":"Remote - Brazil"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1222-1","value_type":"single_select"}],"id":7979242,"updated_at":"2026-06-24T10:28:51-04:00","requisition_id":"50609","title":"Digital Sales Representative 2","company_name":"Twilio","first_published":"2026-06-03T11:57:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative 2 (Activate).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing the business. As our new Digital Sales Representativ\u0026lt;em\u0026gt;e\u0026lt;/em\u0026gt;, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DON\u0026#39;T SETTLE:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Ability to balance competing priorities and manage multiple projects/deals at the same time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English, Spanish and Portuguese.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82355,"name":"Remote - Brazil","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7988900","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3466201,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1222-1","value_type":"single_select"}],"id":7988900,"updated_at":"2026-06-24T10:26:47-04:00","requisition_id":"50651","title":"Digital Sales Representative 2","company_name":"Twilio","first_published":"2026-06-09T07:00:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative 2.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing the business. As our new Digital Sales Representativ\u0026lt;em\u0026gt;e\u0026lt;/em\u0026gt;, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DON\u0026#39;T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DRAW THE OWL: Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Australia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79859,"name":"Remote - Australia","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7990808","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3466584,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1222-1","value_type":"single_select"}],"id":7990808,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"R260766","title":"Digital Sales Representative 2","company_name":"Twilio","first_published":"2026-06-09T10:47:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative 2 (Activate).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing the business. As our new Digital Sales Representativ\u0026lt;em\u0026gt;e\u0026lt;/em\u0026gt;, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DON\u0026#39;T SETTLE:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Ability to balance competing priorities and manage multiple projects/deals at the same time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $30.09/hr - $37.61/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.77/hr - $39.71/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $33.44/hr - $41.80/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 29th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7992719","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3467253,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1222-1","value_type":"single_select"}],"id":7992719,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"R260773","title":"Digital Sales Representative - Activate (Twilio.org)","company_name":"Twilio","first_published":"2026-06-09T10:37:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Recruiter: Alexa Lowe\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Hiring Manager: Chiara Kunnie\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Level: P2\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative - Activate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our self-service accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community \u0026amp;amp; social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance competing priorities and manage multiple projects/deals at the same time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience and enjoys working with real customers - listening to them and solving problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing forecasts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class organization, prioritization, and documentation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep personal interest in the social impact market and dedicating your career to making a positive difference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in EST or CST time zones.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $30.09/hr - $37.61/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.77/hr - $39.71/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $33.44/hr - $41.80.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 29th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33857,"name":"DotOrg","child_ids":[],"parent_id":29343}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7620973","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3363568,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1223-1","value_type":"single_select"}],"id":7620973,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"R260185","title":"Digital Sales Representative - Expansion","company_name":"Twilio","first_published":"2026-02-23T10:06:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative - Expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand customer accounts within the Self Service segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own a book of business with the goal of protecting revenue and driving upsell and cross-sells\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with marketing teams to align on messaging and campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Digital Sales Representative you will live the Twilio Magic values:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Work diligently with cross-functional internal teams\u0026amp;nbsp; (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DON\u0026#39;T SETTLE:\u0026lt;/strong\u0026gt; Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Ability to balance competing priorities and manage multiple projects/deals at the same tim\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont: $36.01/hr - $45.01/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $38.01/hr - $47.52/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $40.02/hr - $50.02/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8015567","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3475203,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SM5SLS315-C","value_type":"single_select"}],"id":8015567,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50722","title":"Director, EMEA Strategic Sales North","company_name":"Twilio","first_published":"2026-06-18T11:23:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Director, Strategic Accounts North\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;lead one of our Strategic Account Executive teams selling into Northern Europe within the EMEA Region. Reporting into our EMEA Regional Vice President for Northern Europe, the right person for this role is an experienced Strategic relationship builder who is adept at building high-performing teams of solution selling Account Executives disciplined in growing and expanding existing customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a high performing team of account executives that manage existing customer relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and coach your team around how to engage across various levels of customer maturity and segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Professional Services \u0026amp;amp; Partner teams to help existing customers achieve success as they launch new use cases onto the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast your team overachieving on their goals, and deftly present your guidance to your management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of managerial experience within a high performing CPaaS, Communications or API based company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building teams, managing all monthly forecasting, supporting fiscal.\u0026amp;nbsp; planning and revenue tracking for all major accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a remote team spread across different countries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding revenue targets and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience in selling CPaaS or SaaS and managing complex sales negotiations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who can work with minimal supervision to drive results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and working cross-functionally in a high growth business landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree or equivalent required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energy and enthusiasm with a willingness to travel.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills and strong executive presence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organisation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA degree.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote AND based in the UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way across the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7966926","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458514,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TM5PD2245-1","value_type":"single_select"}],"id":7966926,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50261","title":"Director, Product Management","company_name":"Twilio","first_published":"2026-06-10T11:13:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director, Product Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Director, Product Management, to help deliver on our strategic vision for the Twilio Flex product that is part of the Twilio Platform. In this role, you will be responsible for the features, UI, APIs, Agentic approach, and documentation that powers the Flex product ecosystem. You will help define and drive the roadmap that enables internal teams, partners, third-party developers, and customers to innovate and scale their contact center solutions on Twilio. As a strategic leader, you collaborate closely with other product leaders, Engineering, Architecture, and Go-To-Market teams to deliver robust, scalable, and forward-looking Flex capabilities. As a leader and manager, you will manage and lead a team of strong individual Product Managers. And finally, as a key leader of the Twilio India location, you will help guide and shape the working experience of hundreds of other Twilions as you partner with senior leadership in Bangalore, India.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define, build, and execute a comprehensive product roadmap for the foundational services, APIs, and developer infrastructure powering the Twilio Flex product ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the evolution of Twilio Flex from a standalone application into a set of decomposable, AI-native components, aligning with Twilio’s strategic platform vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear ownership, hands-on product management, managing roadmap execution, and operational oversight for the consolidated Flex Product Management team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and mentor a team of strong individual Product Managers, fostering a culture of technical rigor, continuous learning, and high performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion an outstanding customer experience by driving improvements in APIs, SDKs, documentation, and tooling for internal teams, partners, and external developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Engineering, Architecture, Design, and Go-to-Market teams to deliver robust, scalable, and forward-looking Flex capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key leader for the Twilio India site, partnering with senior leadership in Bangalore to guide and shape the working experience of hundreds of other Twilions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of product management experience, with at least 4 years as a manager leading platform or infrastructure-focused product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in developing and managing platform products such as APIs, developer tools, and cloud-native infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and ability to engage deeply with engineering teams on architectural trade-offs, scalability, and highly distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years experience working on multi-tenant SaaS and cloud platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Contact Center (CCaaS) or Customer Engagement Platform (CEP) space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to hire, manage, and mentor a team of Product Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Voice AI, Agentic frameworks, and AI use in Contact Center products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively across time zones with globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (only in Karnataka, TamilNadu, Maharashtra, Delhi, Telangana).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7939100","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3449336,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM5FI3115-1","value_type":"single_select"}],"id":7939100,"updated_at":"2026-06-22T12:33:55-04:00","requisition_id":"50403","title":"Director, R\u0026D Finance","company_name":"Twilio","first_published":"2026-06-12T13:33:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director R\u0026amp;amp;D Finance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a strategic, curious, and collaborative Director, R\u0026amp;amp;D Finance. In this role, you\u0026#39;ll serve as the finance partner for our Channel and Engagement Experiences Product teams, driving product investment prioritization and R\u0026amp;amp;D portfolio optimization, while also supporting specific projects for the VP of R\u0026amp;amp;D Finance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll help drive financial rigor, unlock growth opportunities, and ensure we\u0026#39;re investing resources where they matter most. This role will lead forecasting, financial modeling, and decision support - helping leaders on the R\u0026amp;amp;D team understand return on investment across our product portfolio and make data-driven investment decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish the standard\u0026lt;/strong\u0026gt; for ROI analysis across R\u0026amp;amp;D; lead business case development for new product launches and feature investments to help prioritize the R\u0026amp;amp;D roadmap based on financial returns and strategic value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate\u0026lt;/strong\u0026gt; long-term product strategy into a sustainable, repeatable financial framework that underpins our Long-Range Planning (LRP) scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner closely with R\u0026amp;amp;D leadership\u0026lt;/strong\u0026gt; to assess product performance and evaluate roadmap investments over both short- and long-term horizons.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Provide strategic financial insights\u0026lt;/strong\u0026gt; to guide investment decisions and drive optimal resource allocation across the product portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally\u0026lt;/strong\u0026gt; to identify growth levers, optimize margin drivers, and improve structural cost efficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Oversee the development\u0026lt;/strong\u0026gt; of flexible financial models to support ad-hoc analysis, scenario planning, and potential M\u0026amp;amp;A opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Synthesize and communicate\u0026lt;/strong\u0026gt; complex financial data into clear, actionable insights for executive stakeholders and cross-functional business partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead, mentor, and develop\u0026lt;/strong\u0026gt; a high-performing team of 3 to 4 financial analysts supporting our Engagement and Channel products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of FP\u0026amp;amp;A experience in progressive financial roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling skills, with experience completing product forecasts (revenue \u0026amp;amp; COGS), pricing impacts, and knowledge of common tech industry metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evaluating product business cases, including customer adoption trends, unit economics, and pricing impacts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent business acumen and ability to influence stakeholders with data-driven insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in fast-paced environments with evolving priorities and can effectively problem-solve across multiple teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills, including experience working with Senior Leadership (VP+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in financial planning tools (Anaplan) and comfort working with large datasets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Finance, Business, Economics or related field, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with API/platform monetization models and usage-based revenue structures\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,200.00-$213,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00-$226,500.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00-$251,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until\u0026amp;nbsp; June 18, 2026\u0026amp;nbsp; but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7996835","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468409,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM5SLS1805-1","value_type":"single_select"}],"id":7996835,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50686","title":"Director, Sales Business Partner","company_name":"Twilio","first_published":"2026-06-12T12:56:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a \u0026lt;strong\u0026gt;Director, \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Sales Business Partners t\u0026lt;/strong\u0026gt;o lead and scale a team of strategic Sales Business Partners (SBP) who serve as the right hand to sales leaders across the organization. SBPs act as strategic advisors and hands-on business operations managers supporting sales leaders in running and planning their businesses. In this role, you will be instrumental in ensuring alignment between sales strategy and execution, fostering collaboration across teams, and driving operational excellence that accelerates growth and delivers measurable results. In addition to leading an SBP team, you will serve as the SBP to a multi-billion dollar sales leader providing hands-on strategic leadership and support. The Director of Sales Business Partners role reports to the Senior Director of Global Sales Business Partners\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will be a strategic leader with deep GTM knowledge and experience partnering with senior sales executives in the software/tech industry, specifically in sales strategy, planning and operations roles at enterprise scale. You will champion a sales-first mindset within your team, instill a deep understanding of sales processes, GTM strategies and operational goals. Success requires tight alignment and collaboration with your peer Sales Operations functional leaders ( Strategic Operations, Sales Compensation, GTM Initiatives and GTM Analytics, GTM Enablement) and company-wide cross-functional teams such as HR, finance, marketing, product and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop SBPs establishing role clarity \u0026amp;amp; consistency, clear goals and expectations to deliver proactive, strategic impact for GTM success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a high-performance culture focused on collaboration, accountability and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instill a “think like a salesperson” approach ensuring your team is aligned and in-tune with the sales leader\u0026#39;s needs, challenges and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the SBP to a multi-billion dollar business delivering the same capabilities expected of your team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Advisor \u0026amp;amp; Execution\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business partner to GTM leaders; challenge the status quo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape \u0026amp;amp; execute business strategy to address risks / obstacles / opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate strategy into actionable operational plans \u0026amp;amp; execute.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Voice of sales in cross-functional initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Run the Business Operations Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute operational cadences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage forecast and pipeline health; drive predictability for month/quarter/year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide business performance insights; facilitate decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce recurring \u0026amp;amp; ad hoc exec business updates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage \u0026amp;amp; deliver on localized planning \u0026amp;amp; sales ops activities (e.g. headcount, Annual Planning, New Year Readiness, Account Movements, Terr \u0026amp;amp; Quota operationalization) in alignment with Strategic Operations peer function.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Execute Strategic Initiatives\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive local implementation \u0026amp;amp; adoption of transformational programs and sales initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, plan and execute according to local needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Strategic Sales Ops peers to ensure SBPs adhere to and execute Strategic Ops defined “playbook” on how we run and plan the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a key feedback loop for Sales Operations, ensuring that insights from sales leaders are integrated into our capabilities and broader operational planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with sales, finance, HR, systems, marketing, product and other teams to align strategies, execution and deliver on business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in sales operations, sales, strategy consulting; minimum 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Operations related experience in consumption / usage models is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading and developing a high-performing sales business partner function supporting senior sales leaders; including direct people management responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to champion a “think like” a sales leader mindset, anticipate sales leaders’ needs and drive execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of sales strategy, GTM models, planning and operations for large-scale, growth sales organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional leadership, communication and interpersonal skills with ability to influence and align senior leadership and teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer centric approach with a focus on integrating customer insights and sales know-how into business strategy and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional problem-solving skills, analytical mindset, and ability to navigate ambiguity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead through influence, drive change and build cross-functional alignment at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in sales planning and operations including sales coverage, segmentation, territory carving, sales compensation strategy and other functions required to partner successfully with peer Strategic Operations function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a “win as a team” mindset, creating an environment where team members support each other, celebrate successes and have fun while driving results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years\u0026#39; of experience; graduate degree a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and open to internal employees in all regions.\u0026amp;nbsp; External candidates are not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 1st, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8026619","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3479645,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":8026619,"updated_at":"2026-06-24T13:32:15-04:00","requisition_id":"R260878","title":"Enterprise Account Executive ","company_name":"Twilio","first_published":"2026-06-24T13:32:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Enterprise Account Executive UK/I/Northern Europe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across UK/I/Northern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic / environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS \u0026amp;amp; Customer Engagement ecosystem and familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact centre agent productivity and Conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK or Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7984634","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3464968,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7984634,"updated_at":"2026-06-24T10:28:17-04:00","requisition_id":"R260758","title":"Enterprise Account Executive (German Speaking)","company_name":"Twilio","first_published":"2026-06-05T11:09:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next New Business, Enterprise Account Executive UK/I/Northern Europe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across DACH. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic / environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent German speaker\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS \u0026amp;amp; Customer Engagement ecosystem and familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact centre agent productivity and Conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK, Ireland or Spain.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7984636","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3464969,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7984636,"updated_at":"2026-06-24T10:28:34-04:00","requisition_id":"R260757","title":"Enterprise Account Executive (German Speaking)","company_name":"Twilio","first_published":"2026-06-05T11:08:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next New Business, Enterprise Account Executive UK/I/Northern Europe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across DACH. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic / environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent German speaker\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS \u0026amp;amp; Customer Engagement ecosystem and familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact centre agent productivity and Conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK, Ireland or Spain.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7759873","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399735,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-N","value_type":"single_select"}],"id":7759873,"updated_at":"2026-06-24T12:18:05-04:00","requisition_id":"50015","title":"Enterprise Account Executive (German Speaking) ","company_name":"Twilio","first_published":"2026-03-28T06:22:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next New Business, Enterprise Account Executive UK/I/Northern Europe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across DACH. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic / environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent German speaker\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS \u0026amp;amp; Customer Engagement ecosystem and familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact centre agent productivity and Conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK, Ireland or Spain.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7767220","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3401888,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5812-1","value_type":"single_select"}],"id":7767220,"updated_at":"2026-06-24T10:31:13-04:00","requisition_id":"49319","title":"Fast Track Onboarding Specialist 2","company_name":"Twilio","first_published":"2026-06-10T14:44:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Fast Track Onboarding Specialist\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role will be in NAMER shift 06:30PM - 03:30AM IST.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide personalized onboarding support for customers who sign up for our Fast Track Packages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide compliance guidance for all A2P products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Onboarding SLAs and credit utilization for each product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with operations teams to scale onboarding volumes per assigned customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join weekly calls with customers to report metrics and review any open items or additional onboarding needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draw the Owl: Assess the nature of product or service issues and resolve basic level problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Able to manage daily caseload and respond within SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A2P compliance experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Required: 2 plus Years specializing in at least one a2p products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working directly with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks and effectively project manage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ready to take own up to 12 customer accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and customer centric to the core.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear verbal and written communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re introspective and committed to continuous self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to complete tasks in core areas within SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Google workspace(Google docs, Google sheets, Gemini)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with reporting tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience implementing A2P phone number types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand general CTIA guidelines and some international regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to effectively prioritize tasks and multi-task\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning and leading calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling tasks within a desired SLA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7627768","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3365240,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5812-1","value_type":"single_select"}],"id":7627768,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"49316","title":"Fast Track Operations Specialist 2","company_name":"Twilio","first_published":"2026-05-04T13:32:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Fast Track Onboarding Specialist 2\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide personalized onboarding support for customers who sign up for our Fast Track Packages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide compliance guidance for all A2P products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Onboarding SLAs and credit utilization for each product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with operations teams to scale onboarding volumes per assigned customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join weekly calls with customers to report metrics and review any open items or additional onboarding needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draw the Owl: Assess the nature of product or service issues and resolve basic level problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in rotational shifts 8:00am to 5pm Bogota time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to manage daily caseload and respond within SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A2P compliance experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Required: 2 plus Years specializing in at least one a2p products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working directly with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks and effectively project manage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ready to take own up to 12 customer accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and customer centric to the core.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear verbal and written communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re introspective and committed to continuous self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to complete tasks in core areas within SLAs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Google workspace(Google docs, Google sheets, Gemini)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with reporting tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience implementing a2p phone number types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand general CTIA guidelines and some international regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to effectively prioritize tasks and multi-task\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning and leading calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling tasks within a desired SLA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Colombia\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7805150","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3409948,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK5663-1","value_type":"single_select"}],"id":7805150,"updated_at":"2026-06-24T10:30:35-04:00","requisition_id":"50343","title":"Field Marketing Specialist, ANZ","company_name":"Twilio","first_published":"2026-04-13T10:52:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Field Marketing Specialist in ANZ\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Field Marketing Specialist, you will report to Twilio\u0026#39;s Field Marketing Director, ANZ, and play a critical hands-on role in executing marketing programs and campaigns across the ANZ region. You will be responsible for the day-to-day execution of field marketing activities that drive pipeline creation, brand awareness, and revenue growth across Australia and New Zealand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an exciting opportunity for a creative and motivated marketer who enjoys working in a dynamic environment and is passionate about delivering impactful, localised marketing programs. You will work closely with the ANZ sales team and collaborate with regional and global marketing teams to ensure our demand creation activities are delivered effectively and thoughtfully.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be the engine behind our ANZ field marketing execution — bringing our Brand-to-Revenue GTM programs to life in the market. You will be responsible for planning and delivering a broad range of marketing activities including digital campaigns, in-person and virtual events, account-based marketing programs, and outbound prospecting campaigns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are a skilled executor and strong collaborator who can manage multiple concurrent projects without dropping the ball. You understand the B2B buying journey in ANZ, know how to work hand-in-glove with a sales organisation, and are comfortable rolling up your sleeves to get things done. You bring attention to detail, a data-driven mindset, and the energy to make things happen in a dynamic, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute field marketing programs to drive lead generation and pipeline acceleration, including physical and digital events, webinars, outbound prospecting campaigns, and account-based marketing activities across ANZ.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the ANZ sales team to understand pipeline needs, gather field feedback, and ensure marketing programs are aligned to sales priorities and customer segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Localise and adapt global and regional campaign messaging, content, and assets for the ANZ market, ensuring relevance for Australian and New Zealand audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and deliver in-person events end-to-end — from venue selection and agency management to attendee registration, content development, F\u0026amp;amp;B logistics, and post-event lead follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launch and manage integrated digital campaigns across channels including email, social media, paid media (display, search), and paid advertorial in partnership with the APJ Campaign Marketing and Digital Marketing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support account-based marketing (ABM) programs, working with sales and marketing operations to target key accounts with tailored content and campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the SDR/BDR team to ensure smooth lead handoff, follow-up alignment, and feedback loops that improve the quality and conversion of marketing-generated leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, analyse and report on campaign and program performance using CRM and BI tools, providing regular updates to the Field Marketing Director and key stakeholders on ANZ marketing results, learnings, and wins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with marketing operations to manage and optimise marketing automation workflows and ensure accurate data capture and lead routing within Salesforce and Marketo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage third-party vendors and agencies to support event execution, content production, and media placements, ensuring deliverables are on time, on budget, and on brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to planning documentation, writing clear and concise project plans, campaign briefs, and post-event reports to keep stakeholders aligned and informed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience in B2B field marketing, demand generation, or marketing communications, with demonstrable experience executing programs in the ANZ market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of planning and executing demand creation activities — including events, digital campaigns, and ABM programs — that drive pipeline and lead generation outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working closely with a sales organisation and/or SDR/BDR team to align marketing activities to revenue goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience planning and delivering in-person and virtual events, including managing agencies, venues, logistics, and post-event follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with marketing automation tools, particularly Marketo, and CRM tools, particularly Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Business Intelligence tools such as Tableau or Looker to analyse and report on campaign performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills in English, with the ability to produce clear campaign briefs, project plans, and stakeholder reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple concurrent projects and deadlines with a high degree of organisation and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work collaboratively across internal and external teams in a decentralised, cross-functional environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 30% across ANZ and occasionally within the APJ region.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering account-based marketing (ABM) campaigns targeting enterprise or mid-market accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio\u0026#39;s products and the CPaaS/SaaS landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and managing digital content assets such as whitepapers, eBooks, and sponsored webinars in partnership with media partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a high-growth, fast-paced B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, based in Sydney, Australia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way across ANZ and the broader APJ region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":79859,"name":"Remote - Australia","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7946608","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3451439,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7946608,"updated_at":"2026-06-24T10:27:49-04:00","requisition_id":"50544","title":"Frontend Software Engineer ","company_name":"Twilio","first_published":"2026-05-25T12:23:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Frontend Software Engineer..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, test and deploy new features using technologies such as React, Typescript, Playwright, Vitest and Buildkite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own your own code, respond to incidents and participate in on-call rotation and participate in root-cause-analysis for incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet Definition of Done for the software you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refactor and reduce technical debt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write automated unit and integration tests in a continuous integration and delivery environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently or with your team to troubleshoot/determine resolution for issues in your team\u0026#39;s domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for documentation of projects you work on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hands-on development experience developing Frontend applications using modern javascript technologies, preferably React and Typescript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with REST APIs or GraphQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of modern automated testing and CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion of good engineering habits: development and test techniques, security and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in triaging and solving production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and concisely, orally and in writing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good team player and ability to communicate well in a remote work environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS or other public cloud infrastructure platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of observability tools like DataDog and Grafana.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7825961","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3415470,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK5543-1","value_type":"single_select"}],"id":7825961,"updated_at":"2026-06-22T12:33:53-04:00","requisition_id":"50346","title":"Global Events Manager, Flagship Events","company_name":"Twilio","first_published":"2026-04-17T15:35:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Global Events Manager - Flagship Events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a high-caliber, dynamic Global Events Manager to serve as the primary architect for our annual flagship conference, \u0026lt;strong\u0026gt;SIGNAL\u0026lt;/strong\u0026gt;. This is not just an event planning role; it is a strategic position designed for someone who can translate Twilio’s vision into a world-class attendee experience that resonates with developers, technologists, LoB and C-level executives alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the lead for SIGNAL, you will own the end-to-end lifecycle of our most significant brand moment—from collaborating with global stakeholders on high-level strategy and production to meticulous budget oversight and project management. This role will require a strategic event marketer with a proven track record of delivering large-scale, impactful events that align with business objectives who is also a creative powerhouse who can navigate the complexities of a large-scale user conference while ensuring seamless execution across our LATAM, EMEA, and APJ regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;​​\u0026lt;strong\u0026gt;Lead SIGNAL Strategy:\u0026lt;/strong\u0026gt; Serve as the primary project lead for our flagship conference, working with stakeholders to define the attendee journey, event themes, and strategic goals to drive brand equity and pipeline. Collaborate with cross-functional teams to integrate event strategies into broader marketing initiatives and meet our key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Production:\u0026lt;/strong\u0026gt; Orchestrate all aspects of large-scale logistics, including venue sourcing, budget management, vendor coordination, production, operations, experiential engagement, sponsorship and onsite execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership:\u0026lt;/strong\u0026gt; Act as the central hub for SIGNAL, collaborating with leadership, product marketing, GTM sales, and brand creative teams to understand their needs and incorporate them into the event planning while ensuring a unified brand voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Cycle Project Management:\u0026lt;/strong\u0026gt; Lead global status meetings, drive rigorous project timelines, and manage complex workstreams (sponsorship, registration, content, and demand gen) ensuring that all tasks and deadlines are tracked and met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Stewardship:\u0026lt;/strong\u0026gt; Build and manage multi-million dollar event budgets, prioritizing cost-effectiveness, contract negotiations, and detailed ROI reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Integration:\u0026lt;/strong\u0026gt; Ensure SIGNAL’s content and experience are adaptable for regional nuances in LATAM, EMEA, and APJ, supporting localized SIGNAL World Tour initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measurement \u0026amp;amp; Analysis:\u0026lt;/strong\u0026gt; Define Key Performance Indicators (KPIs) and lead post-event debriefs to analyze impact, attendee satisfaction, and conversion metrics. Assist with post-event analysis to measure the success of each event against predetermined goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support overall Global Event Team initiatives.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; in high-growth tech event marketing, specifically leading \u0026lt;strong\u0026gt;large-scale user conferences (2,000+ attendees)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flagship Experience:\u0026lt;/strong\u0026gt; Proven track record of managing \u0026quot;Flagship\u0026quot; level events where strategy, production value, and brand storytelling are paramount.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence:\u0026lt;/strong\u0026gt; Strong communication and interpersonal skills, extensive experience advising and collaborating with C-level executives on event strategy and keynote delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Demonstrated ability to manage event strategy, execution, and post-event analysis. Expert-level ability to manage large budgets, complex vendor ecosystems, and intricate project timelines without breaking a sweat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Leadership:\u0026lt;/strong\u0026gt; Demonstrated ability to lead by influence, aligning product, sales, and marketing teams toward a singular event vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agility:\u0026lt;/strong\u0026gt; A strategic thinker with a proactive, solution-oriented growth mindset capable of thriving in a fast-paced, dynamic environment where quick pivot skills are essential. Ability to work independently as well as part of a team, collaborating effectively with colleagues from various departments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Stack:\u0026lt;/strong\u0026gt; Proficiency with Airtable, Swoogo, Slack, and Google Suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Lens:\u0026lt;/strong\u0026gt; Experience managing events across multiple international regions and a deep understanding of global cultural trends in the developer community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production Savvy:\u0026lt;/strong\u0026gt; Familiarity with the technical and operational side of events (AV, lighting, live-streaming, labor, materials, printing, etc).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $87,840 - $109,800.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $92,960 - $116,200.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Based in the San Francisco Bay area, California: $103,200 - $129,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7808464","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3410813,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NS4AD9614-1","value_type":"single_select"}],"id":7808464,"updated_at":"2026-06-24T15:24:55-04:00","requisition_id":"50283","title":"Global Security Operations Center Operator","company_name":"Twilio","first_published":"2026-04-17T14:19:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Operator, Global Security Operations Center (GSOC).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio’s global footprint. GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials. GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns. When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Monitoring and Surveillance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access,\u0026amp;nbsp; suspicious activity, or other security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Security Operations Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support access control and visitor management processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage security-related calls for service and provide general guidance to employees, vendors, and guests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of business travelers and personnel accessing Twilio facilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with local site security teams to escalate and dispatch resources for incident and alarm response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Incident Management\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and triage events and incidents to determine their impact to operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch and coordinate response with emergency response personnel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain real-time incident documentation for reporting and analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in post-incident reviews to document and implement corrective action and improvements to future response\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of security and emergency standard operating procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize critical thinking and problem solving skills to analyse situations and implement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support large projects that will improve Twilio’s GSOC capabilities and initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a GSOC working environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with open-source intelligence (OSINT) research tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to follow standard operating procedures and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stay calm, professional, and think clearly in high-stress situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly and concisely; verbal and written\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English Language Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer service mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a high-tech work environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to learn new tools and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional Language Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Shift Details:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Variable (8–10-hour shifts)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must be flexible to work holidays, weekends, and occasional overtime.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $26.27 - $32.84\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $27.77 - $34.71\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $30.85 - $38.56\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until September 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7987846","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465677,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2FI6172-1","value_type":"single_select"}],"id":7987846,"updated_at":"2026-06-24T10:26:51-04:00","requisition_id":"50601","title":"IT Internal Auditor","company_name":"Twilio","first_published":"2026-06-09T15:28:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next IT Internal Auditor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support the Twilio SOX program and operational internal audits. We are looking for an individual excited to bring their strong IT internal audit and IT SOX skills to a collaborative team-based working environment in a fast growing company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is growing rapidly and seeking a motivated and qualified individual to join the Internal Audit team as an IT Internal Auditor. Successful candidates have a demonstrated track record of supporting internal audit and SOX engagements focused on information technology and platforms. We are looking for a candidate to bring their strong internal audit and SOX knowledge and skills to a highly collaborative environment in a fast growing company. Reporting to the IT Audit Manager this position will work closely with Internal Audit teams and other Twilio functional teams to support SOX and data (analytics and integrations) audit related activities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead testing of key IT general controls (ITGCs), including but not limited to user provisioning, access deprovisioning, quarterly access reviews, and change management ensuring alignment with SOX requirements and audit best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and test IT application controls embedded within critical business applications (e.g., completeness and accuracy controls, automated validations), including system-generated reports and interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform data analytics to identify trends, anomalies, and control exceptions using large datasets extracted from key SOX systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (IT, Internal Audit, External Audit, Security, Business Units) to align on audit scope, share findings, and facilitate remediation of issue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Technology, Accounting, Data Science, or related discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in IT audit, SOX compliance, or internal controls testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Sarbanes-Oxley (SOX) requirements, internal auditing standards, accounting, COSO and risk assessment practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills in a creative and fast paced environment to drive results timely and on budget, and ability to work independently and as a part of a team, including managing contractors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to execute internal audits, including planning, identifying risks and controls, developing audit procedures/techniques and writing reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both verbal and written, with ability to explain complex technical concepts to non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as a team, with limited required direction and guidance, and provide appropriate direction to other internal audit project team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ERP systems, Okta, Workday, Oracle, ServiceNow, Salesforce, and home-grown applications is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional certification (CISA, CIA, data analytics, etc.) is preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working in or supporting global audit teams with SOX compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience performing data analytics with software and tools is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately\u0026amp;nbsp; 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD $68,160.00 - CAD $85,200.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 10% (When Applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7985610","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465317,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5234-1","value_type":"single_select"}],"id":7985610,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"50589","title":"Lead Product Designer","company_name":"Twilio","first_published":"2026-06-12T13:50:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Product Designer (Voice Products)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for an exceptional, senior-level Staff Product Designer (L4) to join our Channels UX team and serve as the core design leader for Twilio\u0026#39;s Voice Products. In this role, you will own the user experience for our global cloud communications primitives and real-time voice infrastructure. This includes critical systems like Programmable Voice, Elastic SIP Trunking, and Call Telemetry/Insights. You will join a high-impact team that oversees all of Twilio\u0026#39;s foundational communications channels, including Messaging, Email, and Voice, helping us treat channels agnostically to design cohesive, multi-channel journeys. This is a rare opportunity to drive the end-to-end design strategy for highly complex, technical developer tools and real-time streaming architectures as they integrate into Twilio\u0026#39;s modern One Console ecosystem. You won\u0026#39;t just paint screens; you will serve as a foundational systems thinker, shaping information architecture, naming frameworks, and developer workflows that establish long-term trust and usability for builders worldwide. You will design the foundational primitives that enable high-impact integrations with Twilio\u0026#39;s broader conversational AI portfolio, ensuring a seamless experience for developers building modern, intelligent voice workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead End-to-End Voice Design: \u0026lt;/strong\u0026gt;Own the complete user journey for Twilio Voice products, translating sophisticated telecom abstractions (SIP, WebRTC, real-time media streams, and turn-taking latency) into clean, logical, and delightful developer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Cross-Channel Coherence: \u0026lt;/strong\u0026gt;Collaborate with design peers across Messaging and Email to build an omnichannel, channel-agnostic observability and configuration narrative inside One Console.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Formulate Systems Architecture: \u0026lt;/strong\u0026gt;Shape mental models, complex configuration wizards, and underlying information architectures. Champion rigorous design paradigms to navigate complex, multi-layered technical landscapes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design for Platform Interoperability: \u0026lt;/strong\u0026gt;Partner closely with design peers across the Conversations and AI product teams to ensure Twilio Voice seamlessly integrates with advanced conversational tools (like ConversationRelay) and AI capabilities, building cohesive end-to-end user journeys where these platforms intersect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Uphold Craft Excellence \u0026amp;amp; Governance: \u0026lt;/strong\u0026gt;Actively participate in, facilitate, and scale the UX Design Feedback Process, taking work from concept through formal Design Reviews and Cross-Functional Product Experience Reviews. Mentor junior designers and establish \u0026#39;gold standard\u0026#39; craft expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Vertically and Horizontally: \u0026lt;/strong\u0026gt;Establish a leadership-to-leadership operating model with Product Managers, Engineering Leads, and Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Work schedule: Full-time, US-based, remote\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong, exhaustive portfolio demonstrating structural systems thinking, data-driven design decision-making, and deep individual product design craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven cross-functional influence: \u0026lt;/strong\u0026gt;Demonstrated success partnering directly with engineering and product leaders to navigate organizational complexity, align cross-product touchpoints, and handle competing priorities in fast-evolving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort with Ambiguity: \u0026lt;/strong\u0026gt;A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Powered UX Mindset: \u0026lt;/strong\u0026gt;We’re building a UX team that\u0026#39;s thoughtful about how AI is changing the way products are built, as well as how our work gets done. We expect UXers to be curious about AI-powered tools and workflows, and to use emerging technologies thoughtfully to improve speed, quality, and impact. We’re looking for people who can help us evolve our practice as these tools and expectations continue to change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Designed for Developers: \u0026lt;/strong\u0026gt;Practical experience designing interfaces for technical builders (APIs, SDKs, CLIs, and configuration consoles).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Real-Time Telemetry/Observability Experience: \u0026lt;/strong\u0026gt;Prior background designing high-density data visualizations, live charts, error logging systems, or diagnostics dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct Engineering Fluency: \u0026lt;/strong\u0026gt;Experience utilizing modern code-modification or prototyping AI tools or familiarity safely contributing directly to front-end code repositories.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in [places]\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210-$176,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $168,570-$187,300\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $187,200-$208,000\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 6/20/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":53679,"name":"UX/Design","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7985808","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465379,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5234-1","value_type":"single_select"}],"id":7985808,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"50590","title":"Lead Product Designer","company_name":"Twilio","first_published":"2026-06-12T13:47:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Product Designer (Email Products) [2026-06].\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for Twilio\u0026#39;s Email Products. Following our recent announcements at SIGNAL, Twilio is expanding its communication footprint with the General Availability of Twilio Email inside the reimagined Twilio One Console. Built on our industry-leading, high-deliverability engine, this new capability is explicitly designed for product teams and developers who want to embed email directly into broader, cross-channel communication workflows alongside Messaging and Voice. In this role, you will define the strategic user experience vision for this rapidly expanding product line, while also steering the long-term design architecture for our foundational SendGrid email platform. Reporting into the Channels UX leadership layer, you will partner closely with Product Directors and Engineering VPs across our email organization to establish core platform patterns, architect unified cross-channel workflows, and champion user-centered platform thinking across traditional organizational silos. This is a phenomenal opportunity to act as a principal design stakeholder, shaping a high-growth product area from its foundational stages while leveraging the scale of a world-class communication platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect the Twilio Email Vision: Own the holistic, end-to-end user journey strategy for Twilio Email inside the core One Console. Define the foundational mental models and interaction standards for complex API configurations, domain authentication, and transactional setups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Cross-Channel Harmonization: Act as the strategic connective tissue between individual channel silos. Partner with design, product, and engineering leaders across Messaging and Voice to build unified, channel-agnostic configuration and observability narratives that redefine multi-channel builder experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Steer the Modernization of SendGrid: Define the long-term UX roadmap and structural evolution for our high-revenue, standalone SendGrid platform—ensuring it continues to scale seamlessly and remains the enterprise gold standard for deliverability and marketing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish High-Level Strategic Partnerships: Cultivate influential, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams. Elevate the UX organization to a strategic partner capable of driving product direction and balancing deep technical infrastructure primitives with elegant user outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define Observability \u0026amp;amp; Platform Telemetry Standards: Architect the design framework for high-density data visualizations, centralized delivery event logs, and real-time diagnostic dashboards that help developers effortlessly track complex deliverability metrics and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale Design Systems \u0026amp;amp; Mentorship: Drive the evolution of Twilio’s centralized design system by pioneering complex, reusable email primitives. Act as a mentor and multiplier for L3 designers and cross-functional teams across the Channels UX organization, elevating the overall craft and design rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;De-risk Organizational Ambiguity: Navigate extreme technical and structural ambiguity, transforming vague corporate initiatives and fragmented customer journeys into a clear, unified 2027 strategic product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Work schedule: Full-time, US-based, remote\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional product design experience architecting and shipping complex, data-heavy B2B SaaS platforms, developer tools, infrastructure products, or enterprise communication platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-Level Systems Thinking: A world-class portfolio demonstrating deep structural design, cross-product workflow mapping, highly complex data architectures, and an ability to unify fragmented platform experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Cross-Functional Leadership: Proven track record of influencing product strategy at the Director and VP level, balancing highly technical backend trade-offs, and directly shaping multi-year product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of Technical Complexity: Experience taking abstract, technical infrastructure primitives (e.g., complex APIs, SDK integrations, distributed data layers) and translating them into seamless, developer-friendly mental models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team Multiplier: Experience mentoring other designers, building design frameworks, and driving structural change within a scaling UX organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Powered UX Mindset\u0026lt;strong\u0026gt;: \u0026lt;/strong\u0026gt;We’re building a UX team that\u0026#39;s thoughtful about how AI is changing the way products are built, as well as how our work gets done. We expect UXers to be curious about AI-powered tools and workflows, and to use emerging technologies thoughtfully to improve speed, quality, and impact. We’re looking for people who can help us evolve our practice as these tools and expectations continue to change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Designed for Developers: Extensive practical experience designing interfaces for technical builders (APIs, CLIs, SDKs, or developer management consoles).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Data Visualization Fluency: Deep expertise in designing intricate monitoring systems, log viewers, anomaly detection interfaces, or high-density analytical reporting dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Email Industry Expertise: Deep familiarity with email delivery infrastructure, domain management (DNS, SPF, DKIM), transactional communication protocols, or experience directing design for platforms like SendGrid.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210-$176,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $168,570-$187,300\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $187,200-$208,000\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 6/20/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":53679,"name":"UX/Design","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7996774","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468382,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5172-1","value_type":"single_select"}],"id":7996774,"updated_at":"2026-06-24T10:27:07-04:00","requisition_id":"50392","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-06-18T13:31:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to design and engineer AI powered features that makes every customer conversation smarter. As a Machine Learning Engineer on the Conversation Intelligence team, you\u0026#39;ll develop and deploy solutions that extract meaning from voice and messaging data at Twilio scale. You\u0026#39;ll work alongside experienced ML practitioners to ship real features - from model pipelines to production inference - that directly shape how businesses understand their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and development of machine learning solutions, ensuring accuracy, performance, security, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain end-to-end AI/ML pipelines - from data ingestion and feature engineering through to model development, validation, and deployment with guidance from senior engineers on complex architectural decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument AI/ML services with appropriate metrics, logging, and telemetry to monitor model performance and operational health against defined SLOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations, executing progressive rollouts and applying standard mitigation strategies to keep production inference services healthy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across planning, design, and code review phases contributing to product and technical discussions, while helping raise overall code quality through thoughtful review feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Mathematics, Statistics, or a related quantitative field, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in machine learning engineering or applied ML, with demonstrated proficiency in Python and at least one ML framework (PyTorch, TensorFlow, or JAX) and familiarity with NLP libraries such as Hugging Face Transformers, NLTK, or SpaCy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing, testing, and deploying small-to-medium scoped ML services or features in a collaborative engineering environment, including model versioning, experiment tracking, and cloud-based infrastructure (AWS, GCP, or Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python (preferred) or similar OO language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing Large (or Small) Language Models within software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational AI, or LLM fine-tuning and prompt engineering in a production\u0026amp;nbsp; context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to agentic AI frameworks such as LangGraph, AutoGen, CrewAI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MLOps/LLMOps tooling related to maintaining models in production such as testing, versioning, model registry, retraining, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote from Ireland.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7702644","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3385257,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5173-1","value_type":"single_select"}],"id":7702644,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"49927","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-03-20T06:07:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed\u0026amp;nbsp;to drive innovation and the development of cutting-edge products that serve developers, builders, and operators within Twilio’s Data \u0026amp;amp; Observability Substrate organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, builder-focused engineering role that bridges Product, Design, and Engineering to develop, evaluate, and maintain scalable, low-latency, ML-based systems for real-time applications. You will lead rapid research-to-production cycles that translate business ideas into solutions for complex problems—such as streaming anomaly detection, recommendation systems, predictive modeling, and agentic AI frameworks—with the goal of delivering personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate closely with a cross-functional team of engineers, architects, product managers, UI/UX designers, and ML/data science partners to deliver robust, reliable solutions that power customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, UX, and technical stakeholders to analyze business problems, clarify requirements, define scope, and translate them into measurable ML problem statements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain scalable, enterprise-grade ML solutions in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reproducible ML workflows for data preparation, training, evaluation, and inference using modern orchestration and MLOps tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement monitoring and evaluation frameworks to continuously improve data quality, model performance, latency, and cost through feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Product, Data Science/ML, Engineering, and Security to deliver resilient, scalable, and compliant ML-powered services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate end-to-end systems understanding and articulate the “why” behind model and system design choices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own operational excellence: SLAs, on-call, incident response, customer feedback triage, and blameless post-mortems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engineering excellence via AI-assisted SDLC, code reviews, automated testing, MLOps best practices, knowledge-sharing, and mentoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively adopt AI-assisted practices to improve implementation and collaboration efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in ML/AI (statistics, probability, optimization) with the ability to apply these concepts to real-world problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience building, deploying, and operating data and ML systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python, Java, and SQL; strong software engineering fundamentals (system design, testing, version control, code reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with workflow orchestration and data pipelines (e.g., Airflow, Kubeflow) and cloud data platforms/storage (e.g., SageMaker Feature Store, Snowflake, DynamoDB, OpenSearch).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the ML lifecycle and MLOps tooling (e.g., MLflow, Metaflow, SageMaker; LLM/agent frameworks such as LangChain/LangGraph; model evaluation/observability tools such as Galileo or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of containerization and cloud infrastructure, including Docker and Kubernetes, GitOps/CI/CD tools (e.g., Argo CD), and at least one major cloud platform (AWS, GCP, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data modeling and scalable systems, including distributed computing and streaming frameworks (e.g., Spark/EMR, Flink, Kafka Streams); familiarity with GPU-based implementation is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to ramp up quickly and operate effectively in new application/business domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills: able to document and present designs and decisions, and comfortable giving/receiving feedback in an Agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML problem areas and techniques, including recommendation systems (e.g., graph-based approaches, two-tower models), time-series modeling (classical and deep learning), representation learning (e.g., embeddings), anomaly detection, and causal inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with LLMs and generative AI workflows, including foundation model fine-tuning, RAG, and vector databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence of technical leadership/impact, such as contributions to open-source data/ML projects and/or published technical presentations, blog posts, papers, or research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain experience (plus) in communications, marketing automation, or customer engagement analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-assisted development tools (e.g., Claude, GitHub Copilot/Codex, Cursor, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree preferred (M.S. or Ph.D.) in a relevant field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 - $194,400.00.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960.00 - $228,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 20th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8007455","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3471962,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5172-1","value_type":"single_select"}],"id":8007455,"updated_at":"2026-06-24T10:26:37-04:00","requisition_id":"50393","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-06-18T13:25:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to design and engineer AI powered features that makes every customer conversation smarter. As a Machine Learning Engineer on the Conversation Intelligence team, you\u0026#39;ll develop and deploy solutions that extract meaning from voice and messaging data at Twilio scale. You\u0026#39;ll work alongside experienced ML practitioners to ship real features - from model pipelines to production inference - that directly shape how businesses understand their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and development of machine learning solutions, ensuring accuracy, performance, security, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain end-to-end AI/ML pipelines - from data ingestion and feature engineering through to model development, validation, and deployment with guidance from senior engineers on complex architectural decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument AI/ML services with appropriate metrics, logging, and telemetry to monitor model performance and operational health against defined SLOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations, executing progressive rollouts and applying standard mitigation strategies to keep production inference services healthy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across planning, design, and code review phases contributing to product and technical discussions, while helping raise overall code quality through thoughtful review feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Mathematics, Statistics, or a related quantitative field, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in machine learning engineering or applied ML, with demonstrated proficiency in Python and at least one ML framework (PyTorch, TensorFlow, or JAX) and familiarity with NLP libraries such as Hugging Face Transformers, NLTK, or SpaCy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing, testing, and deploying small-to-medium scoped ML services or features in a collaborative engineering environment, including model versioning, experiment tracking, and cloud-based infrastructure (AWS, GCP, or Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python (preferred) or similar OO language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing Large (or Small) Language Models within software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational AI, or LLM fine-tuning and prompt engineering in a production\u0026amp;nbsp; context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to agentic AI frameworks such as LangGraph, AutoGen, CrewAI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MLOps/LLMOps tooling related to maintaining models in production such as testing, versioning, model registry, retraining, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote from Spain.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8024918","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3478927,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SS2853-1","value_type":"single_select"}],"id":8024918,"updated_at":"2026-06-24T13:31:36-04:00","requisition_id":"50719","title":"Manager, Personalized Support","company_name":"Twilio","first_published":"2026-06-24T13:31:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Manager, Personalized Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Personalized Support team is the team of TAMs \u0026amp;amp; Personalized Support Engineers who help our top customers and are key part of our Twilio’s Global Support organization.\u0026amp;nbsp; Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we\u0026#39;re dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for our strategic customers. The team’s role is to assist customers to resolve complex technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As the Technical Support Manager of the Personalized Support team you will be their coach and leader bringing out the best in each of your team members with keen interest in their overall well being.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks and pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also be working alongside our Sales and Customer Success teams to forecast the growth and scale the team. You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in management of a technical support team in a web-based software or SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about the customer experience and driving exceptional customer satisfaction results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize that the only way to do that is to develop and coach your employees, to treat them the same way you would want them to treat your customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead a team to effectively develop and achieve the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training \u0026amp;amp; enablement strategies, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/6849268","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3135467,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TM3EG2123-1","value_type":"single_select"}],"id":6849268,"updated_at":"2026-06-24T10:34:56-04:00","requisition_id":"48746","title":"Manager, Software Engineering (L4)","company_name":"Twilio","first_published":"2025-04-30T12:17:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Engineering Manager on Twilio’s Flex product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to manage the \u0026lt;strong\u0026gt;Flex Billing \u0026amp;amp; Backend team\u0026lt;/strong\u0026gt; of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver delightful experiences for Twilio customers while:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a champion for your team, setting individuals up for success and putting others’ growth first.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate agile processes, continuous integration and test automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 10+years experience with 5 years of proven track record of leading and managing software teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing multiple workstreams within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Experience with:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming languages: Java/GoLang\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relational databases like MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;container technologies - Docker/Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;modern automated testing and CI/CD pipelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving, critical thinking, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad knowledge of development environments and tools used to implement and build code for deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Previous experience of the below would be a great plus:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact Center and Customer Engagement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering Billing solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra \u0026amp;amp; New Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7958965","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3455635,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SS2793-1","value_type":"single_select"}],"id":7958965,"updated_at":"2026-06-22T12:33:55-04:00","requisition_id":"50585","title":"Manager, Technical Support","company_name":"Twilio","first_published":"2026-05-29T17:03:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Manager, Technical Support!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead one of Twilio\u0026#39;s Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Accounts \u0026amp;amp; Billing Customer Support teams, specifically our LATAM team. Reporting to the Accounts \u0026amp;amp; Billing Support Senior Manager, this position is essential in supporting Twilio\u0026#39;s continuing growth initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Service \u0026amp;amp; Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own weekly DSAT reviews, ticket analysis, and coaching feedback loops to improve customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and optimize support processes to improve efficiency, reduce resolution times, and enhance the overall customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Directly manage a team of Technical Support Engineers, ensuring high levels of engagement, motivation, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive accountability among direct reports, leveraging tooling \u0026amp;amp; reports to monitor and improve key performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Escalation \u0026amp;amp; Incident Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to implement betterment plans for recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond swiftly to critical customer needs, including high-impact and high-priority cases, ensuring proactive communication and resolution strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement \u0026amp;amp; Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other managers and business stakeholders to improve support processes and enhance customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to strategic discussions regarding scaling operations, automation, and efficiency initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring \u0026amp;amp; Workforce Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience being inclusive, while working with team members in different geographic locations and time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have proven documentation ability to “write it down” to create and curate internal and external documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have Strong English written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have 2+ years of experience as a P4 Team/Tech Lead supporting teams and Technical Support Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Already at Twilio? Currently work as a P4 level individual within the Global Customer Support organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of billing related processes, tools and inquiries related to invoicing, pricing, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding and experience with Zuora and Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek progress at all time, having a learning mindset that allows you to jump out of the comfort zone and put yourself in a constant learning mode - Interview process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7906083","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436740,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SS2793-1","value_type":"single_select"}],"id":7906083,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"50520","title":"Manager, Technical Support","company_name":"Twilio","first_published":"2026-05-20T10:16:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Manager, Technical Support\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead one of Twilio\u0026#39;s Global Customer Support teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a people-person who is passionate about delighting customers, mentoring staff, and improving processes. In this role, you will execute operational strategies and directly manage a team of Customer Support Team Leads. Reporting to the Director, Technical Support (Email), this position is essential in supporting Twilio\u0026#39;s continuing growth initiatives and building the next generation of leaders at Twilio.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Service \u0026amp;amp; Operational Excellence:\u0026lt;/strong\u0026gt; Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as CSAT, SLA adherence, and backlog management. Regularly review and address DSAT feedback, reporting on trends and driving continuous improvements. Implement and optimize support processes to improve efficiency, reduce resolution times, and enhance the overall customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Development:\u0026lt;/strong\u0026gt; Directly manage a team of Team Leads, ensuring high levels of engagement, motivation, and performance. Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback. Drive accountability among direct reports, leveraging tooling \u0026amp;amp; reports to monitor and improve key performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Escalation \u0026amp;amp; Incident Management:\u0026lt;/strong\u0026gt; Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA). Collaborate with cross-functional teams to implement betterment plans for recurring issues. Support key customers with high-priority cases, ensuring proactive communication and resolution strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Improvement \u0026amp;amp; Strategy:\u0026lt;/strong\u0026gt; Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk. Partner with other managers and business stakeholders to improve support processes and enhance customer experience. Contribute to strategic discussions regarding scaling operations, automation, and efficiency initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hiring \u0026amp;amp; Workforce Planning:\u0026lt;/strong\u0026gt; Participate in hiring and onboarding top talent, and work closely with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration:\u0026lt;/strong\u0026gt; Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively. Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges. Leverage the Escalations Betterments Dashboard to track, manage, and resolve high-impact cases efficiently. Special projects and initiatives as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7+ years of experience\u0026lt;/strong\u0026gt; in a customer-facing technical support or related management role within a SaaS, telecom, or B2B environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location/Timezone:\u0026lt;/strong\u0026gt; Must be located within a 5-hour timezone difference of your direct reports. \u0026lt;em\u0026gt;(Note: Twilio supports remote-first work in various regions).\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership experience, with a track record of coaching and mentoring high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive operational excellence, set team goals, and improve key performance metrics including CSAT, NPS, SLA, and backlog management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling escalations and conducting root cause analysis (RCA), ensuring quick resolutions and long-term improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with support, data, and incident management tools such as Zendesk, Jira, Looker, and Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to derive insights from data and drive data-informed decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both written and verbal, with the ability to present findings and recommendations to senior leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Email industry practices, contact center operations, or enterprise customer support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building career development plans and proven promotion readiness strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in sales support, negotiation, and customer retention strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in implementing Agile methodologies and continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a follow-the-sun support model with remote and global teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7923207","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3444113,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2MK6012-1","value_type":"single_select"}],"id":7923207,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"50497","title":"Marketing Analyst, PLG \u0026 Self-Serve Analytics","company_name":"Twilio","first_published":"2026-05-14T12:38:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Marketing Analyst, PLG \u0026amp;amp; Self-Serve Analytics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026amp;nbsp;be part of a highly visible Marketing Analytics team serving as the dedicated analytics partner for Twilio\u0026#39;s self-serve and PLG motion, reporting into the MSA\u0026amp;amp;I function (Marketing Strategy, Analytics and Innovation). You will serve as the \u0026lt;strong\u0026gt;connective tissue between GTM engineers and business teams\u0026lt;/strong\u0026gt;, ensuring business goals are translated into scalable technical programs. You will own the end-to-end process of designing and iterating on high-impact sales programs and growth experiments, working with great minds across Marketing, Product, Sales, and Finance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead PLG Analytics: \u0026lt;/strong\u0026gt;Own PLG analytics for Twilio\u0026#39;s self-service business, including free-to-paid conversion, usage-based cohorting, signal-based audience development, and growth experimentation across the self-serve funnel. Build the bridge between Self Service and GTM motion to allow faster conversions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bridge the Technical Gap:\u0026lt;/strong\u0026gt; Translate business needs into technical solutions using Python and SQL. \u0026amp;nbsp;Collaborate with Marketing Data Engineering to take tests from pilot to production. Ensure every technical pilot/ prod development has marketing impact and is measurable and scalable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build Strategic Partnerships:\u0026lt;/strong\u0026gt; Build relationships with sales and marketing leaders to translate hypotheses into actionable experiments and identify high-leverage use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Iteration:\u0026lt;/strong\u0026gt; Build tight feedback loops with sales teams to validate play effectiveness and evolve dashboards, cohort models, and experimentation frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Synthesize Data:\u0026lt;/strong\u0026gt; Distill complex insights into clear, concise communication for both technical and non-technical stakeholders, focusing on 1-2 succinct takeaways for executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop Toolkits:\u0026lt;/strong\u0026gt; Build and maintain analytical toolkits - scoring models, segmentation frameworks, dashboards - that help Sales and Marketing teams act on insights at scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Technical Ability:\u0026lt;/strong\u0026gt; Fluency in \u0026lt;strong\u0026gt;SQL and Python\u0026lt;/strong\u0026gt; is essential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;PLG/Self-Serve Experience\u0026lt;/strong\u0026gt;: Prior experience with product-led growth metrics (activation rates, free-to-paid conversion, usage-based expansion) or experience in a usage-based SaaS environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/LLM Fluency:\u0026lt;/strong\u0026gt; Ability to work with different \u0026lt;strong\u0026gt;Large Language Models (LLMs)\u0026lt;/strong\u0026gt; to develop innovative business solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Mindset:\u0026lt;/strong\u0026gt; Experience leveraging data to uncover insights and influence business strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Thinker:\u0026lt;/strong\u0026gt; A passion for \u0026quot;picking up the trash\u0026quot;, identifying problems and fixing them proactively instead of waiting for instructions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s degree in a quantitative or business field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $113,600 - $142,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7622280","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3363936,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2IT6802-1","value_type":"single_select"}],"id":7622280,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"49607","title":"MDM Data Specialist","company_name":"Twilio","first_published":"2026-02-18T09:51:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next MDM Data Specialist\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a detail-oriented Data Steward to own the integrity of our enterprise data. In this role, you will be the frontline defender of Data Quality, implementing rigorous monitoring and remediation processes to eliminate silos. You will manage the lifecycle of our master data, ensuring compliance with Data Governance policies while working directly with technical teams to optimize our MDM hubs. If you have a passion for precision and thrive on organizing complex information, you’ll fit right in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and maintain the \u0026quot;Golden Record\u0026quot; for core data domains (Customer and Product), including resolving data conflicts and duplicates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage data hierarchies, relationships, and cross-system mapping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the matching and merging process to improve consolidation of data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish, measure and monitor Data Quality KPIs (Accuracy, Completeness, Timeliness, Consistency)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform root-cause analysis on data discrepancies and lead remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement automated data profiling, validation and cleansing processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of data governance standards, policies, and business rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document data lineage, business glossaries, and data dictionaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate data stewardship activities across business units\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in data management, data stewardship, or related roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills for data profiling and analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Master Data Management concepts and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data quality tools and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data visualization tools to report on data quality metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient understanding of data lifecycle management and data modeling concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills in English; the ability to explain technical data issues to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MDM platforms (Informatica, Reltio, Stibo, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundation in Data Governance methodologies and foundations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Cloud Data Warehouses (Snowflake, BigQuery, or Databricks).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry-specific data standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":61991,"name":"Business Intelligence","child_ids":[],"parent_id":638}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7515753","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3330631,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7515753,"updated_at":"2026-06-24T10:34:40-04:00","requisition_id":"49443","title":"New Business Account Executive","company_name":"Twilio","first_published":"2026-01-13T00:46:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to play a key role as part of the growth strategy of Twilio Japan by winning new customers. You will be responsible for developing a strategy to acquire new customers for Twilio, collaborate with internal stakeholders, such as demand generation marketing, digital sales, partner managers and system engineers.\u0026amp;nbsp; Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors,\u0026amp;nbsp; system integrators and fast moving technology startups\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of winning new customers and its business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast the business, including sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of combined experience in high-touch sales experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of growth of\u0026amp;nbsp; business, growth strategy development and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenger mindset with appetite to acquire new business and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business-level proficiency in English (both spoken and written) is preferred to effectively collaborate with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaaS or CCaaS experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Technology Sales - IaaS/PaaS, virtualization, security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, \u0026lt;strong\u0026gt;approximately\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;25% travel \u0026lt;/strong\u0026gt;is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/6372770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":2998802,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":6372770,"updated_at":"2026-06-22T12:33:50-04:00","requisition_id":"R241369","title":"New Business Account Executive ","company_name":"Twilio","first_published":"2025-01-20T08:02:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a New Business Account Executive, within our Global Sales organization, you will be responsible for prospecting, solution selling and closing new business opportunities across the entire Twilio platform\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt; In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies..You will drive profitable revenue growth by making multi-product selling the default sales motion. This role is highly cross functional, with deep integration with Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition across the full Twilio portfolio, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across our portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth\u0026lt;strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals and regions \u0026amp;nbsp;to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with Specialist Sales, services, product, and\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;GTM Strategy \u0026amp;amp; Operations to develop long-range territory strategies and sales plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the unified communications and data platform industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the vertical industries you are focused on leveraging deep technical expertise to lead complex, multi-product digital initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated track record of selling and closing in the cloud communications and customer data platform market, with a focus on driving multi product adoption. Specific requirements:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting and executing a \u0026quot;total account relationship\u0026quot; strategy to drive profitable revenue growth.\u0026amp;nbsp; Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working in CPaaS, Data Platforms or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, or security or Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, based in Singapore\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, More than 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7659831","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372507,"location":{"name":"Remote - Brazil"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS1415-1","value_type":"single_select"}],"id":7659831,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"50152","title":"Partner Solutions Architect","company_name":"Twilio","first_published":"2026-03-04T15:35:54-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Partner Solutions Architect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to act as a lead technical strategic advisor for our most strategic partners in the LATAM region, ensuring they have the technical vision and enablement to build world-class solutions on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our Partners team as a Principal technical influencer guiding strategic System Integrators and Technology Partners across LATAM. You will design sophisticated, multi-platform solutions that integrate with complex technology stacks. By driving technical enablement, you ensure partners deliver customer outcomes independently. In this role, you will maintain alignment with internal GTM teams to drive regional success and serve as a Subject Matter Expert to help shape our global partner strategy and product roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive technical enablement and readiness across strategic partners to ensure long-term architectural self-sufficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with regional GTM teams to embed partner implementation strategies into early-stage planning and business alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect scalable, secure solutions that integrate products into complex enterprise technology stacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical bridge between the partner community and Product teams to influence global roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create reusable solution assets and technical documentation that help partners scale adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in technical pre-sales, consulting, or partner-facing architectural roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in System Integrator (SI) or Technology Partner ecosystems focused on building technical practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency in API-first architectures and the ability to build functional prototypes to demonstrate integration concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills with the ability to convey complex technical topics to both executive and developer audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple languages applicable to the LATAM region: Portuguese, Spanish (desired) and English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subject Matter Expertise in AI-powered customer engagement (Agentic workflows, RAG, LLMs), CCaaS, or Telecom (SIP, WebRTC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a strategic influencer, providing insights to internal product teams to shape global roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70474,"name":"Partners","child_ids":[],"parent_id":70467}],"offices":[{"id":82355,"name":"Remote - Brazil","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7906081","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436739,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7906081,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"49264","title":"Personalized Support Expert 2","company_name":"Twilio","first_published":"2026-05-11T18:01:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Personalized Support Expert 2\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Personalized Support Expert (PSE) is a member of the Global Personalized support team supporting our top tier customers. \u0026amp;nbsp;They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.) \u0026amp;nbsp;The Global PSE team advocates for our TAMs’ customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WEAR THE CUSTOMER SHOES: Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EMPOWER OTHERS: Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English language (both oral and written)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years’ experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with top tier customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills\u0026amp;nbsp; and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure or knowledge of Twilio products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with JIRA, Confluence, Airtable and other project tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7722119","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3390891,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5811-1","value_type":"single_select"}],"id":7722119,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"50235","title":"Phone Numbers Operations Specialist 1","company_name":"Twilio","first_published":"2026-03-26T17:02:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Phone Numbers Operations Specialist 1.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world\u0026#39;s connectivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess the nature of product or service issues and resolve basic-to-intermediate level problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and action incoming carrier partner notifications.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively respond to moderately complex questions from customers (external and internal) in core areas and basic questions across multiple areas.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to troubleshoot/determine resolution for issues across multiple areas in your team\u0026#39;s domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and customer centric to the core.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear verbal and written communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are calm under pressure as you respond to escalations and quickly troubleshoot incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re introspective and committed to continuous self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of learning quickly and mastering complicated systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to complete tasks in core areas within SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have at least 1 year of experience working on an Operations team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7944264","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3450908,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":7944264,"updated_at":"2026-06-22T12:33:55-04:00","requisition_id":"R260656","title":"Principal Engineer","company_name":"Twilio","first_published":"2026-06-18T15:10:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2026, \u0026quot;getting a phone number\u0026quot; is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Engineer (P5), you will own the technical strategy for a platform that processes millions of requests. You will be expected to pioneer AI-driven development workflows using LLMs and agentic agents to accelerate code generation, automate architectural reviews, and synthesize complex global telecommunications regulations into executable logic. Your mission is to collapse the distance between a great idea and a production ready feature.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ACCELERATE WITH AI: \u0026lt;/strong\u0026gt;Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team\u0026#39;s velocity through AI augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from \u0026quot;writing code\u0026quot; to \u0026quot;reviewing and orchestrating AI-generated logic\u0026quot; without sacrificing security or quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WRITE IT DOWN:\u0026lt;/strong\u0026gt; Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;16+ years of experience\u0026lt;/strong\u0026gt; designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Proficiency\u0026lt;/strong\u0026gt; in \u0026lt;strong\u0026gt;Java or Go\u0026lt;/strong\u0026gt;, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Mastery:\u0026lt;/strong\u0026gt; Deep experience with cloud-native infrastructure (\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; preferred), microservices patterns, and designing \u0026quot;five-nines\u0026quot; (99.999%) resilient systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Workflow: \u0026lt;/strong\u0026gt;Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Excellence:\u0026lt;/strong\u0026gt; A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Savvy:\u0026lt;/strong\u0026gt; Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership:\u0026lt;/strong\u0026gt; Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telecom Domain Expertise:\u0026lt;/strong\u0026gt; Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinking:\u0026lt;/strong\u0026gt; Experience building \u0026quot;internal platforms\u0026quot; that enable other developer teams to move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic Systems:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Experience building or integrating AI agents into internal developer platforms or automated ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote across USA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00 - $235,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360.00 - $276,700.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;30th July, 2026, \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7996776","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468383,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":7996776,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50654","title":"Principal Engineer (L5)","company_name":"Twilio","first_published":"2026-06-15T03:04:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Principal Engineer (L5), Twilio’s Segment team\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You\u0026#39;ll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and operate always-available, complex distributed systems in cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide technical decisions, articulating trade-offs between cost, performance, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert programming experience in Go or similar object-oriented languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, problem-solving, and operational excellence skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and operating AWS infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (only in Kanataka, Tamil Nadu, Maharashtra, Telangana, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8016458","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3475518,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5HR6225-1","value_type":"single_select"}],"id":8016458,"updated_at":"2026-06-22T19:44:52-04:00","requisition_id":"50725","title":"Principal GTM Talent Advisor","company_name":"Twilio","first_published":"2026-06-22T15:48:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal GTM Talent Advisor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to serve as a principal talent advisor and strategic thought partner to our Go-to-Market (GTM) and Sales leadership teams in NAMER. In this role, you will go beyond transactional recruiting responsibilities to translate business goals into comprehensive, forward-looking talent strategies. Operating with a high degree of autonomy in a fast-paced, remote environment, you will shape our regional talent acquisition strategies, balancing immediate headcount needs against long-term organizational planning.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a subject matter expert and mentor within the TA and People Partnerships teams, you will act as a data-driven problem solver who challenges assumptions and navigates through ambiguity to connect the dots across complex business landscapes. You will own high-stakes, end-to-end GTM searches, partnering closely with VP-level executives, HRBPs, and cross-functional teams to find and secure world-class revenue-generating talent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be an expert-level talent advisor and strategic thought partner to Go-to-Market (GTM) and Sales leadership, balancing immediate hiring needs against the broader regional and organizational workforce plan. You shape talent acquisition strategy at a regional or functional level, translating overarching business goals into comprehensive, forward-looking workforce strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a role model and mentor within TA and the People Partnerships teams- a bold disrupter who earns respect by challenging assumptions, influences without authority, champions change, helps navigate your team through ambiguity, and seamlessly connects the dots and sees around corners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively use market analytics, talent intelligence, and internal data to model talent scenarios, coach senior leaders and hiring managers on market trends and hiring practices, and strategically steer or shift search strategies based on market realities. Advise and guide senior leaders on defining success profiles, prioritization, location decisions, and critical trade-offs based on skills-informed assessments. Align interviewer panels on assessment criteria to help drive the best possible hiring outcomes for Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently own end-to-end recruitment for the most complex and high-stakes GTM searches, using your business acumen and recruiting expertise to architect and deliver on strategic recruiting plans to identify, proactively source, and hire qualified talent. Communicate and negotiate effectively and diplomatically across complex offer structures that include equity, using data and strategic influence to achieve desired business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and scale in-region and global recruiting programs and projects that institutionalize a high talent bar, ranging from targeted industry outreach to delivering structured interview frameworks that mitigate bias and ensure equitable hiring outcomes. Architect a high-signal candidate journey and positive experience by removing process friction and ensuring consistent, values-aligned communication across all interview stages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted, collaborative relationships with VP-level GTM leaders, HRBPs, and other cross-function partners (Total Rewards, Finance, TA Ops) and TA COEs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI, tools, and technology to stay up-to-date on recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends to raise the bar for hiring quality talent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep, comprehensive full-cycle GTM recruiting experience global software or similar tech companies, hiring for: account executives (new business and strategic), solutions/presales engineers, partnerships and sales FLM/SLMs. Proven experience interfacing with and influencing VP+ business executives, HRBPs, and cross-functional leadership teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication critical thinking, and negotiation skills, with the business acumen to navigate the competitive tech talent landscape and influence leadership. Mastery of tactics and strategies to close in-demand talent and manage complex offer packages through successfully delivering our company pitch and leveraging our strong EVP to sell a flexible remote-work model and standout culture, while strategically guiding internal stakeholders on talent market realities and favorability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong and consistent leadership capabilities with a history of mentoring recruiters and steering cross-functional projects. Demonstrated track record of designing holistic search strategies and leading org-wide talent initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of operating autonomously in a remote, fast-paced, and ambiguous environment with almost no oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success managing high-stakes and high-touch candidate journeys while determining and executing on optimal sourcing methodologies. Mastery of complex contract/compensation negotiation and executive closing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in data modeling and analytics, external market mapping, and leveraging talent intelligence. Mastery of ATS/CRM platforms, candidate relationship management, and AI recruiting tools and technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hiring sales talent in North America and Latin America for SaaS, CPaaS, and CDP companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-cycle recruiting experience for other GTM roles, such as: product specialists, customer success managers, enterprise architects/strategists, sales strategy, and GTM management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading or participating in global TA and recruiting programs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00- $208,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 7/6/26, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33868,"name":"Talent Acquisition","child_ids":[],"parent_id":null}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7155492","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3215318,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5175-1","value_type":"single_select"}],"id":7155492,"updated_at":"2026-06-22T12:33:49-04:00","requisition_id":"49050","title":"Principal Machine Learning \u0026 Data Engineer ","company_name":"Twilio","first_published":"2025-08-08T13:48:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next L5 Machine Learning \u0026amp;amp; Data Engineer to lead the design, build, and operation of the internal ML-and-data platform that powers every customer interaction. You will architect cloud-native pipelines, model-serving infrastructure, and developer tooling that allow Twilio’s product teams to iterate rapidly and safely at scale, advancing our mission to unlock the imagination of builders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s next L5 Machine Learning \u0026amp;amp; Data Engineer to lead the design, build, and operation of the internal ML-and-data platform that powers every customer interaction. You will architect cloud-native pipelines, model-serving infrastructure, and developer tooling that allow Twilio’s product teams to iterate rapidly and safely at scale, advancing our mission to unlock the imagination of builders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and evolve Twilio’s end-to-end ML and real-time data platforms for reliability, security, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable feature stores, streaming and batch pipelines, and low-latency model-serving layers on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement MLOps best practices—automated testing, CI/CD, monitoring, and rollback—for hundreds of daily deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own system design reviews, threat modeling, and performance tuning for high-volume communications workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional engineering efforts, breaking down complex initiatives into executable roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor staff and senior engineers, raising the technical bar through code reviews and pair programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Security, and Compliance to meet stringent privacy and governance requirements (HIPAA, SOC 2, GDPR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of experimentation, data-driven decision-making, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or higher in Computer Science, Engineering, Mathematics, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years building and operating production data or machine-learning systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert fluency in Python and one compiled language (Java, Scala, Go, or C++).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on mastery of distributed data frameworks (Spark/Flink), SQL/NoSQL stores, and streaming platforms (Kafka/Kinesis).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success designing cloud-native architectures on AWS, including Terraform-managed infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of container orchestration (Kubernetes/EKS), service-mesh networking, and autoscaling strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience implementing MLOps tooling such as MLflow, Kubeflow, SageMaker, or Vertex AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of model-lifecycle concerns—feature engineering, offline/online parity, A/B testing, drift detection, and retraining.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead technical projects end-to-end and influence without authority across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, with a bias toward clarity and action.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Graduate degree focused on machine learning, distributed systems, or applied statistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source ML or data infrastructure projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with privacy-enhancing technologies (differential privacy, homomorphic encryption) or on-device inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in conversational AI, real-time communications, or large-language-model deployment at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to compliance-heavy environments (HIPAA, PCI-DSS) and secure multi-tenant design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Published research, patents, or conference talks in ML systems or data engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $184,500 - $230,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300 - $244,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $217,000 - $271,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 21st 2026\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7968269","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3459026,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5BS6465-1","value_type":"single_select"}],"id":7968269,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50556","title":"Principal, Marketing Architecture \u0026 Strategy","company_name":"Twilio","first_published":"2026-06-05T12:53:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Principal, Marketing Architecture \u0026amp;amp; Strategy.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position serves as the strategic owner for Marketing technology, innovation, and architecture. It serves as a critical bridge between Marketing’s vision for growth and technical execution through the Enterprise Technology team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a strategic, bold, creative, and technically-savvy leader to join our Marketing team. This role is ideal for someone with a strategic marketing architect mindset—someone who thrives at the intersection of marketing, growth, and technology. As the primary liaison between Marketing and Enterprise Technology, you’ll work across a broad set of marketing leaders to deeply understand business requirements, define a vision for marketing technology, translate it into clear prioritization for technical teams, hold teams accountable for delivery, and synthesize complex updates into clear reports for leadership. As a senior leader, you will shape the future of our Marketing \u0026amp;amp; broader GTM architecture, influence cross-functional teams, and set the standard for excellence in Marketing \u0026amp;amp; GTM systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define the strategic vision for Twilio’s Marketing technology, data, and AI systems, ensuring alignment with business goals and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the central point of contact representing marketing’s strategic interests across all cross-functional technology initiatives and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion marketing innovation through emerging tools and technology to streamline internal processes, improve business outcomes and results, and foster a culture of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulate comprehensive business requirements that bridge the gap between creative marketing use cases and technical tool capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate the recruiting and management of pilot groups for internal Proof of Concepts (POCs) to test new marketing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Enterprise Technology teams as well as other relevant partners to drive progress and accountability for day-to-day execution through rigorous tracking and milestone management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic bridge, translating complex technical roadblocks and project \u0026quot;noise\u0026quot; into clear, concise status reports and escalations for marketing leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Marketing or GTM strategy, marketing technology, growth engineering, or related roles with a proven track record of managing complex, cross-functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of modern marketing approaches, including PLG \u0026amp;amp; ABM frameworks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systems thinker who can form a hypothesis, test it with real users, and iterate quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to use data to justify prioritization decisions and measure the success of pilot programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elite communication and storytelling; ability to distill high-volume information into executive-level summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly effective at facilitating seamless information flow across teams and silos, ensuring all stakeholders are informed and aligned on objectives and outcomes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to challenge and influence executive-level stakeholders and navigate complex trade-offs regarding prioritization and roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep interest in marketing, AI, productivity, and the future of work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguous and fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on or with AI products (e.g., LLMs, copilots, RAG apps, workflow tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past roles in startups, innovation labs, or skunkworks teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technology and process changes or large-scale internal tool adoptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading significant cross-functional initiatives with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - $208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7452089","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3312419,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":7452089,"updated_at":"2026-06-24T10:34:30-04:00","requisition_id":"49768","title":"Principal Presales Engineer","company_name":"Twilio","first_published":"2025-12-16T00:30:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Presales Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.\u0026lt;br\u0026gt;This position is needed to deliver the technical win and product fit to our customers across APJ and in particular focusing on Japanese speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers\u0026#39; most complex communications and customer engagement challenges and needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Native and business fluency in English \u0026amp;amp; Japanese (speaking and writing) is desired to work with the English \u0026amp;amp; Japanese speaking customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding and experience of the sales cycle and the role of a pre-sales engineer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ask the right questions to build a deep understanding of a customer\u0026#39;s needs and guide them to a technical solution using Twilio Communications products\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python or PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web (JS, React)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with designing and consuming REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Mobile development, especially for iOS and Android.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation, cloud-native development and skills with a major cloud platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Japan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7938968","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3449288,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":7938968,"updated_at":"2026-06-22T12:33:55-04:00","requisition_id":"50373","title":"Principal Presales Engineer","company_name":"Twilio","first_published":"2026-05-19T12:34:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Principal Presales Engineer on Twilio’s New Business Communication team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Twilio Principal Presales Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Presales Engineer, you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer\u0026#39;s best interests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience in one or more of the following areas:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python, PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building with REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with new business accounts and evangelizing new use cases and technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 19, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7894914","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3431813,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1413-1","value_type":"single_select"}],"id":7894914,"updated_at":"2026-06-24T10:29:27-04:00","requisition_id":"50504","title":"Principal Presales Engineer ","company_name":"Twilio","first_published":"2026-05-29T09:07:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Principal Presales Engineer for our Twilio Communications EMEA team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Twilio Principal Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;In this role, you’ll:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;At least 5 years in a technical pre-sales role in CPaaS or Telecom space\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding and experience of the sales cycle and the role of a pre-sales engineer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Experience writing code in one or more of the following areas:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python or PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web (JS, React)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with designing and consuming REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Mobile development, especially for iOS and Android.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation, cloud-native development and skills with a major cloud platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional language speaker a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK, Ireland or Spain.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8000178","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3469069,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8000178,"updated_at":"2026-06-24T10:27:04-04:00","requisition_id":"50679","title":"Principal Presales Engineer (German Speaking) ","company_name":"Twilio","first_published":"2026-06-12T10:27:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Presales Engineer, DACH.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Presales Engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python, PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient German speaker\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with customers in the DACH region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;This role will be remote and based in the UK\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7903873","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3435925,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":7903873,"updated_at":"2026-06-24T15:02:55-04:00","requisition_id":"50506","title":"Principal Presales Engineer, Product Specialist - CDP, Martech, AI ","company_name":"Twilio","first_published":"2026-05-07T11:48:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Presales Engineer, Product Specialist - CDP, Martech, AI\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to act as the \u0026quot;bridge\u0026quot; between our most complex enterprise accounts and our Product teams. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on Customer Data Platform, AI, and data engineering trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect the Technical Win: Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design creative solutions across customer data flows, AI decisioning, and end-to-end customer journey design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases\u0026amp;nbsp; (Sales, Presales, Marketing, Enablement, CS, Product, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor sales and SE team members on value-selling strategies and complex solution selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document recent patterns and technology shifts with our clients and prospects to influence Product and R\u0026amp;amp;D strategy via GTM interlock and Product Life Cycle processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Thought Leadership: Proactively contribute to the Specialist Org strategy and the multi-product GTM motion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert stakeholder collaboration and influencing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of progressive presales experience, including complex solution architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of demonstrated expertise in CDP and/or martech related platforms - including data engineering, data modeling, and/or cloud data warehouse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of excellent verbal and written communication skills, and\u0026amp;nbsp; driving deal strategy with creative and compelling storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling and designing solutions across multiple product areas within a CDP or Martech-related platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence influencing and engaging with a highly skilled and experienced audiences including C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an overlay or specialist presales capacity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with product on strategy, positioning, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote but must be based in the United Kingdom or Ireland\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7987837","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465672,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5MK5525-1","value_type":"single_select"}],"id":7987837,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"50220","title":"Principal Price Realization Strategy Manager","company_name":"Twilio","first_published":"2026-06-16T18:20:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Price Realization Strategy Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role, critical to driving Twilio\u0026#39;s pricing strategy and developing key pricing strategic decisions. Your work will directly contribute to accelerating Twilio\u0026#39;s business growth while simplifying the purchasing experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Principal Price Realization Strategy Manager\u0026lt;/strong\u0026gt;, you will drive the pricing strategy, analytics, and operational execution for our digital and product monetization initiatives. Reporting directly to the Director of Price Realization Strategy, you will serve as a strategic leader responsible for shaping global pricing and discounting frameworks, build and design executive-facing dashboards, and optimizing revenue performance across our entire product portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape \u0026amp;amp; Drive Pricing Strategy:\u0026lt;/strong\u0026gt; Architect and execute price optimization models that accelerate business performance. You will blend price elasticity, competitive differentiation, and deep financial analysis into actionable monetization frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead PLG \u0026amp;amp; Self-Service Monetization\u0026lt;/strong\u0026gt;: Partner directly with Growth Marketing, Self-service Sales, Console Engineering, and Finance teams to align on product-led growth (PLG) strategies, ensuring seamless pricing execution across digital touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytics Design: \u0026lt;/strong\u0026gt;Own the design, optimization, and scaling of advanced pricing analytics dashboards (Tableau/Looker) and operational workflows. Turn complex data infrastructure into strategic tools that enhance efficiency and maximize profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Deep-Dive Data Insights: \u0026lt;/strong\u0026gt;Query and analyze complex datasets across sales, customer behavior, product usage, and financials to uncover hidden revenue opportunities, pressure-test hypotheses, and scale high-impact strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally:\u0026lt;/strong\u0026gt; Act as a critical bridge and internal champion across GTM Strategy, Product, Sales, Marketing, and Finance to ensure organizational alignment and flawless execution of new pricing initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pricing Expertise:\u0026lt;/strong\u0026gt; 8+ years of relevant experience, including 5+ years of direct ownership over consumption-based pricing and monetization strategies within IaaS, PaaS, or developer-focused B2C/Product-led growth ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Modeling \u0026amp;amp; Analytics: \u0026lt;/strong\u0026gt;Hands-on mastery of developing complex pricing models and monetization frameworks, combined with 3+ years of experience building analytics dashboards in Tableau or Looker to drive strategic, revenue-optimizing decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Project Management: \u0026lt;/strong\u0026gt;A proven track record of leading and delivering complex, multi-stakeholder projects that generate clear, measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Communication \u0026amp;amp; Influence: \u0026lt;/strong\u0026gt;Exceptional oral and written communication skills, with a demonstrated ability to translate complex pricing concepts into compelling narratives that influence peers and senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree in a quantitative or business-related field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform-Level Pricing Strategy: \u0026lt;/strong\u0026gt;Direct experience designing and scaling multi-product, platform-level pricing strategies tailored to developer-focused B2C/Product-led growth ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Data Visualization: \u0026lt;/strong\u0026gt;Proven experience designing and operationalizing clear, intuitive dashboards in Tableau or Looker to translate dense data into actionable, executive-facing insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Pricing \u0026amp;amp; Localization: \u0026lt;/strong\u0026gt;Familiarity with navigating regional pricing dynamics, including multi-currency strategies, local market nuances, and regulatory constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Education:\u0026lt;/strong\u0026gt; Consulting experience, MBA or an advanced degree in a highly quantitative discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$141,520.00 - $176,900.00\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 1st, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7837829","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3418092,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5PD5225-1","value_type":"single_select"}],"id":7837829,"updated_at":"2026-06-22T12:33:53-04:00","requisition_id":"50074","title":"Principal Product Manager","company_name":"Twilio","first_published":"2026-04-23T13:44:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Product Manager for Twilio Messaging.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an experienced product manager to lead developer experience and growth for Twilio’s RCS and SMS products. The messaging ecosystem is at an inflection point, and you’ll guide our platform through this evolution. You’ll shape APIs that power global engagement with billions of people. With a customer-focused and data-driven approach, you’ll turn ambiguity into opportunity and deliver best-in-class experiences. Join us to define the next chapter of customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years (7+ preferred) experience in product management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science, Engineering, or equivalent practical experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree: MBA or Master’s in CS or related discipline.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 1st May 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7851194","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3421125,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4PD2244-1","value_type":"single_select"}],"id":7851194,"updated_at":"2026-06-22T12:33:53-04:00","requisition_id":"50374","title":"Principal Product Manager","company_name":"Twilio","first_published":"2026-04-27T02:49:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Principal Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is growing rapidly and is looking for a highly skilled and motivated Principal Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio’s communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company\u0026#39;s goals and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior PMs on product management best practices and support their professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 10 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with telecommunications or other regulated ecosystems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Applications for this role are intended to be accepted until May 1st, 2026 , but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7644471","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3368252,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":7644471,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"49841","title":"Principal Software Engineer","company_name":"Twilio","first_published":"2026-03-17T08:36:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead the planning, design, development, and testing of large-scale software systems and new product capabilities, including cloud and internet-facing services. You’ll set technical direction, drive delivery using modern engineering practices, and ensure what we ship is secure, compliant, and production-ready. You’ll partner closely with product and engineering teams to turn requirements into reliable, high-quality software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead architecture and system design for complex, distributed software systems; guide teams toward scalable, maintainable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and review high-quality code for core services, APIs, platforms, and/or user-facing applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business goals into technical roadmaps, identify tradeoffs, and align stakeholders on solution direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system resiliency, latency, throughput, and cost efficiency; establish SLOs/SLAs and operational practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive standards for coding, testing, CI/CD, observability, security, and documentation; champion automation and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering managers, staff engineers, and product leaders to coordinate delivery across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor engineers at all levels; lead design reviews, incident postmortems, and technical deep dives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify technical risks early (security, scalability, compliance) and drive mitigation plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience designing and developing highly-available, high-scale, secure, mission critical native cloud enterprise SaaS applications in Java, Go or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of architectural patterns and archetypes for building mature services, especially for distributed and multi-regional deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent abilities in high level service design - modeling interfaces and internals in a proper modular, composable, and extensible way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS, GCP or other public cloud infrastructure platforms. Multi-region deployment is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building distributed systems at scale based on microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with REST API design and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with data architecture such as Clickhouse, Lakehouse, Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL/NoSQL databases and caches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with streaming systems such as Kafka, Flink, Spark\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with container technologies - Docker/Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing modern automated testing and CI/CD pipelines. Develop, Test, Deploy your code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in solving complex production issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India \u0026amp;lt;Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi\u0026amp;gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8021303","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3477500,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3IT6803-1","value_type":"single_select"}],"id":8021303,"updated_at":"2026-06-24T10:27:33-04:00","requisition_id":"50591","title":"Product Data Analyst (L3)","company_name":"Twilio","first_published":"2026-06-24T00:44:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Product Data Analyst (L3)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help uncover and deliver product data, analysis, and insights that empower stakeholders at all levels to maximize the impact of data in decision making. Our team is expanding to provide meaningful, data-backed insights from which to develop and grow our industry leading communications products.You will own analytics workstreams end to end from ambiguous problem statements to deliver insights in a fast moving environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;End-to-End Analytics: Own complex projects from scoping ambiguous problems to delivering actionable, data-driven insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product Strategy: Partner with PMs to define metrics, build reporting dashboards, and inject data into product planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Execution: Apply SQL and visualization tools (Looker, Tableau) to translate complex data into clear stakeholder recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Standardisation: Maintain and document metrics, datasets, and models using Confluence and Datahub to ensure a single source of truth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Management: Balance multiple concurrent initiatives with clear prioritization and proactive status updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Assurance: Maintain rigorous data quality standards through robust validation and transparent quality control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Driven Efficiency: Integrate modern AI tools into daily workflows to speed up SQL coding, analysis, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Professional Experience: 4+ years of experience in quantitative analysis, business intelligence, or data analytics, with a proven track record of converting complex, ambiguous data into actionable business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core Technical Skills: 4+ years of hands-on experience writing, optimizing, and performing quality assurance (QA) in SQL or relational database languages on a regular basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Visualization: Proficiency with modern BI tools, with a strong preference for Tableau and Looker (LookML).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured Problem Solving: Strong analytical mindset with the ability to decompose vague problem statements into clear, executable data strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;End-to-End Ownership: Demonstrated ability to independently manage deliverables from initial requirement gathering through to stakeholder delivery with minimal guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Delivery: Exceptional organizational skills with a track record of juggling multiple competing priorities and driving tasks to completion with reliable follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication \u0026amp;amp; Stakeholder influence: Strong written and verbal communication skills with the ability to translate analytics insights into clear narratives and action items that influence stakeholder decisions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI \u0026amp;amp; Innovation: Experience leveraging LLMs/AI tools to accelerate analytics workflows, combined with a strong curiosity to continuously upskill as technology evolves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Engineering \u0026amp;amp; Infrastructure: Familiarity with data warehousing concepts, ETL processes, and distributed computing frameworks such as AWS Glue, Spark, DBT, Athena.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Analytics: Proficiency in Python (Pandas, NumPy, Scikit-Learn) or R for statistical modeling, regression analysis, hypothesis testing, and causal inference.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil nadu, Maharashtra, Telangana, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7963691","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3457525,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2PD5222-1","value_type":"single_select"}],"id":7963691,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50580","title":"Product Management, L2","company_name":"Twilio","first_published":"2026-05-28T17:13:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as a Product Manager on the Edge team, leading product development for the unified API platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is a critical role designed to drive the evolution of Twilio’s Edge Services, powering the critical gateway where developers and intelligent agents interact with our platform. As a Product Manager (L2) on the Edge Platform Team, you will focus on building next-generation API management tools, elevating the Developer Experience, and pioneering our new Agentic experiences. You will play a key role in empowering developers and AI agents alike, ensuring seamless, low-latency, and highly reliable interactions across the Twilio ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen API Management: Drive the execution and lifecycle of Twilio\u0026#39;s core APIs, ensuring robust API governance, security, and high performance at the edge for millions of developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevate Developer Experience (DX): Build friction-free onboarding workflows, interactive sandboxes, and headless tooling that allow developers to integrate, test, and deploy Twilio services instantly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pioneer the Agent Experience: Help shape how AI agents and LLMs interact with Twilio’s Edge Platform. You will execute on features that allow intelligent agents to autonomously discover APIs, understand context, map user intent, and safely execute complex workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bridge Humans and AI Agents: Partner with Core Engineering and AI teams to design interfaces and protocols where human developers and AI agents can seamlessly co-author, debug, and manage applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Integration: Partner closely with Engineering, Design, and downstream product teams to ensure a consistent, secure, and unified gateway experience across the Twilio platform without compromising the reliability of our Tier-0 infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver Adaptive Gateway Experiences: Leverage usage data, API traffic patterns, and intent signals to deliver proactive, in-line troubleshooting, automated error handling, and contextual routing at the exact millisecond a request hits the edge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 1-2 years of Product Management, technical entrepreneurial (e.g., technical founder), or intensive software project experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Aptitude: Strong technical background with hands-on experience consuming/building APIs and a foundational understanding of how web applications, headless architectures, and agents interact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer Empathy: Deep understanding of the developer persona, including their workflows, toolchains (e.g., Postman, SDKs, CLI), and what makes an API easy or frustrating to use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution Mindset: Strong ability to manage tactical execution at the scrum level while balancing the extreme reliability demands of edge systems with rapid feature delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Problem Solving: Proven ability to thrive at the intersection of business logic and complex technical infrastructure, adapting products in a fast-moving AI and API economy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Recent graduates with a strong computer science background, startup experience, or significant side projects building applications with LLM-backed agents are highly encouraged to apply.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic AI Experience: Hands-on experience building apps using agents (e.g., LangChain, AutoGen, or custom agent workflows) and exposing capabilities to AI via function calling or tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telemetry \u0026amp;amp; Observability: Experience using API traffic data, latency metrics, and error rates to identify friction points and optimize platform performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Channel Developer Experience: Knowledge of how to design seamless transitions across different platform touchpoints—such as moving fluidly from reading API documentation, to testing in a CLI sandbox, to monitoring production traffic at the edge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area):\u0026amp;nbsp; $123,760 - $154,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California:\u0026amp;nbsp; $137,520 - $171,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until 06/14/26, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7980740","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3463640,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3PD5223-1","value_type":"single_select"}],"id":7980740,"updated_at":"2026-06-24T10:28:28-04:00","requisition_id":"50619","title":"Product Manager L3","company_name":"Twilio","first_published":"2026-06-04T13:46:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Product Manager - Sender Onboarding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead core provisioning and management for Twilio\u0026#39;s sender onboarding. You will own user-facing sender administration and the orchestration needed to route customers through required setup and compliance steps across various lifecycle stages.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your goal is to simplify sender selection, provisioning, and management to protect our communication foundation. You will improve a disjointed journey with a unified experience using intelligent state management, intent-based routing, and proactive nudges. You will also scale provisioning for high-volume growth by improving the sender recommender to help customers expand internationally, alongside delivering robust bulk purchasing and auto-scaling mechanisms. Ultimately, you will simplify sender complexity for all new and existing customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and optimize core purchase workflows, including the sender recommendation experience, exclusive number provisioning, and essential workflows like porting and hosting to ensure a seamless acquisition process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive platform orchestration to ensure a unified experience by overseeing cross-console ingress and egress, managing complex checklist state management, and utilizing proactive nudges and intent-based routing to abstract away disjointed configuration steps and seamlessly guide customers to their desired outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional execution by partnering deeply with Engineering, Design, and KYC Product Managers to embed compliance initiatives, integrated intake forms, and autoregistration processes directly into the customer journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive data-driven decision making by utilizing product analytics and building dashboards to monitor funnel health, track rigorous metrics and identify points of friction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage core product management duties, including end-to-end roadmap planning, ruthlessly prioritizing competing features, resolving cross-team dependencies, and aligning internal stakeholders on your product vision and strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 6 years of experience in product management in SaaS, IaaS or PaaS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing complex systems: experience managing core workflows and complex state-management systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Acumen: Ability to partner deeply with Engineering to understand technical requirements, navigate complex system architectures, and resolve cross-team dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-Driven Decision Making: Command of analytical thinking skills with the ability to use product analytics and quantitative data to monitor metrics, drive decisions, and measure outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Management \u0026amp;amp; Collaboration: Excellent communication and cross-team collaboration skills, with a demonstrated ability to align and influence Engineering, Design, and compliance stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution \u0026amp;amp; Dealing with Ambiguity: Initiative, ownership, and accountability to break down complex problems, build clear roadmaps, and ruthlessly prioritize competing features in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s in Computer Science, Engineering, or equivalent practical experience\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building growth and PLG workflows for products/services related to APIs, developer experience, and onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with telecommunications, KYC, or other highly regulated ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$CAD: 120,640 - $CAD: 150,800\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 12.5%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7818575","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3413687,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3AD6633-1","value_type":"single_select"}],"id":7818575,"updated_at":"2026-06-24T18:42:00-04:00","requisition_id":"50414","title":"Project Manager 3","company_name":"Twilio","first_published":"2026-06-24T18:42:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Delivery Project Manager (L3).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to \u0026lt;strong\u0026gt;drive the tactical execution and operational delivery of complex cross-functional projects within Global Operations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Delivery Manager, you are the engine of project execution, transforming strategic vision into operational reality. You bridge the gap between business intent and technical execution, ensuring every initiative moves through the lifecycle with precision and speed. By partnering with \u0026lt;strong\u0026gt;Enterprise Technology\u0026lt;/strong\u0026gt; and being the voice of \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt;, you ensure our projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate\u0026lt;/strong\u0026gt; abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cultivate\u0026lt;/strong\u0026gt; deep partnerships across the \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt; ecosystem, specifically \u0026lt;strong\u0026gt;Global Customer Services, Global Customer Support Operations, and Onboarding \u0026amp;amp; Compliance\u0026lt;/strong\u0026gt;,to ensure project scalability and total operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive\u0026lt;/strong\u0026gt; project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify\u0026lt;/strong\u0026gt; and mitigate risks by serving as an \u0026quot;early warning system,\u0026quot; mapping complex dependencies across \u0026lt;strong\u0026gt;Enterprise Technology\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt; to protect the critical path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generate\u0026lt;/strong\u0026gt; high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coordinate\u0026lt;/strong\u0026gt; launch synchronization between \u0026lt;strong\u0026gt;Enterprise Technology\u0026lt;/strong\u0026gt; releases and \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt; enablement, ensuring technical deliverables map perfectly to business-facing launch dates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Literacy:\u0026lt;/strong\u0026gt; Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution Skills:\u0026lt;/strong\u0026gt; Demonstrated expertise in managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tooling Proficiency:\u0026lt;/strong\u0026gt; Advanced experience using project management and tracking tools (e.g., Airtable, Jira, or Asana) to maintain high-integrity documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Context:\u0026lt;/strong\u0026gt; Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding \u0026amp;amp; Compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP, or another program management certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7856029","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3422326,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SM6SLS316-C","value_type":"single_select"}],"id":7856029,"updated_at":"2026-06-22T12:33:53-04:00","requisition_id":"50434","title":"Regional Vice President, New Business Sales ","company_name":"Twilio","first_published":"2026-05-11T08:57:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Regional Vice President of Sales, New Business\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The Mission: Transforming Customer Engagement with AI\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Twilio is undergoing a massive transformation from a CPaaS leader to a dominant\u0026amp;nbsp;Customer Engagement Platform. As the Regional Vice President, you will be at the helm of our growth engine, reporting directly to the VP of APJ.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You aren\u0026#39;t just selling \u0026quot;tools\u0026quot;; you are leading the next phase of Twilio’s evolution by helping organizations across Greater China, India, Southeast Asia, and Korea leverage Voice and AI to revolutionize how they interact with their customers.\u0026amp;nbsp; This mandate requires an impact-driven RVP with a pedigree from top-tier enterprise organizations. We need a \u0026#39;Hunter-in-Chief\u0026#39; capable of managing a $100M+ portfolio while driving aggressive new business acquisition across the complex SEA and North Asia landscapes.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build the Growth Engine: Construct a predictable business model capable of exceeding ambitious quarterly and annual growth targets through new customer acquisition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect the Strategy: Establish a multi-year strategy to expand Twilio’s footprint across Mid-Market and Enterprise segments, tailoring GTM approaches to the varying market maturities of SEA, RoA, India, and Greater China.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evangelize AI \u0026amp;amp; Platform: Move beyond legacy CPaaS conversations to drive deep, transformative engagements centered on AI-driven customer engagement and the full Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower a World-Class Team: Hire, mentor, and lead an \u0026quot;A-team\u0026quot; of Growth Account Executives and Managers. You will provide tactical deal guidance, strategic coaching, and career development through active 1:1 mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence: Operationalize GTM partner motions and build repeatable outbound programs to ensure a robust, high-quality sales pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a Customer Champion: \u0026quot;Wear the customer’s shoes\u0026quot; by engaging with software engineering leaders, product managers, and C-suite executives to drive innovation across diverse use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sales Leadership Mastery: 12+ years of solutions selling experience at a software company and 3-5+ years sales management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Platform \u0026amp;amp; AI Expertise: A firm understanding of the competitive landscape in messaging, voice, and email, with a clear vision of how AI can disrupt the SEA \u0026amp;amp; ROA market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Execution: Proven ability to define goals and processes that drive net-new business while successfully navigating the complexities of the APJ market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantitative Rigor: A data-driven approach to pipeline management, forecasting, and quantitative analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative Influence: Demonstrated ability to build relationships with external partners and internal cross-functional teams (Product, Marketing) to drive alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Academic Foundation: A bachelor’s degree and significant relevant work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7481689","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3320256,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1332-1","value_type":"single_select"}],"id":7481689,"updated_at":"2026-06-22T12:33:50-04:00","requisition_id":"R251552","title":"Sales Development Representative","company_name":"Twilio","first_published":"2025-12-17T13:51:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Development Representative supporting our New Business and Strategic Sales organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed\u0026amp;nbsp;to grow and develop pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth-oriented and ready to build toward future leadership or customer-facing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goal-oriented and biased toward action (our quota is the floor, not the ceiling!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with change and energized by a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy variety and creativity in your day-to-day workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a demonstrated ability to navigate challenges with resilience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace responsibility and enjoy partnering with Account Executives as part of a team\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $25.75/hr - $32.19/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $27.18/hr - $33.98.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.62/hr - $35.77/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":634,"name":"Sales Development","child_ids":[],"parent_id":34752}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7967994","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458913,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1332-1","value_type":"single_select"}],"id":7967994,"updated_at":"2026-06-24T10:29:36-04:00","requisition_id":"50611","title":"Sales Development Representative ","company_name":"Twilio","first_published":"2026-06-17T04:53:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Development Representative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026amp;nbsp;growing and developing pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth-oriented and ready to build toward future leadership or customer-facing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goal-oriented and biased toward action (our quota is the floor, not the ceiling!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with change and energized by a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy variety and creativity in your day-to-day workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a demonstrated ability to navigate challenges with resilience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace responsibility and enjoy partnering with Account Executives as part of a team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland or UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7942300","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3450200,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1332-1","value_type":"single_select"}],"id":7942300,"updated_at":"2026-06-22T12:33:55-04:00","requisition_id":"50518","title":"Sales Development Representative, Public Sector","company_name":"Twilio","first_published":"2026-05-20T15:10:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Development Representative, Public Sector.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing Twilio’s social impact. As our new Sales Development Representative, you will be responsible for lead qualification, net new customer acquisition, and solution selling within our \u0026lt;strong\u0026gt;nonprofit, SMB, and public sector accounts.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive lead qualification and nurturing of Twilio.org’s named account customers across community \u0026amp;amp; social services, healthcare, education, and \u0026lt;strong\u0026gt;the public sector.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually add net new contacts to Salesforce for existing accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance competing priorities and manage multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep personal interest in the social impact and public sector markets and dedicating your career to making a positive difference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $25.75 - $32.19\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $27.18 - $33.98.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.62- $35.77\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 1, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7610263","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3361013,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-N","value_type":"single_select"}],"id":7610263,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"50135","title":"Senior Account Executive","company_name":"Twilio","first_published":"2026-02-14T00:59:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies, spanning industries. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance competing priorities and manage multiple projects and deals at the same time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a strong understanding of the CPaaS industry - staying up to date on\u0026amp;nbsp; key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with industry changes and collaborate with your team and peers to learn and share best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 10 years of full cycle sales experience, with a minimum of 3 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience working with real customers, listening to them, and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 31st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7807737","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3410543,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3BS6463-1","value_type":"single_select"}],"id":7807737,"updated_at":"2026-06-24T14:33:16-04:00","requisition_id":"50320","title":"Senior Business System Analyst, Salesforce","company_name":"Twilio","first_published":"2026-04-13T19:53:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Business Systems Analyst, Top of Funnel\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations\u0026amp;nbsp; and GTM organization. The Sr. BSA, Top of Funnel, will work within the Sales Automation team to support, build and maintain solutions for the Top of the Funnel\u0026amp;nbsp; value stream.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in requirement gathering and stakeholder management for the prioritized work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with 3rd party vendors to implement new out of the box features and design custom solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-8 years of experience with Salesforce implementation, Support and Maintenance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have experience with Salesforce admin work and Sales Cloud / CTA management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to understand business needs and translate user requirements into system requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Admin Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of and experience with Salesforce Flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation, communication, and facilitation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with a global team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Platform App Builder or Salesforce Developer 1 Certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building in Salesforce for a large user base (2000+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior technical consulting experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics, SOQL and SQL experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with third-party tool vendors and collaborating on feature implementation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in British Columbia: CAD 99,760.00 - CAD 124,700.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage: 12.5%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7807419","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3410427,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7807419,"updated_at":"2026-06-24T10:32:21-04:00","requisition_id":"50368","title":"Senior Cloud Software Engineer","company_name":"Twilio","first_published":"2026-04-23T07:33:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Cloud Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help out the Edge Services team. The team that is responsible for the ingestion of Twilio’s Web Console and API traffic, and its supporting services. As part of the Edge Platform organization, we provide building blocks for all Twilio customers and engineers alike, with high-availability and low-latency requirements, in order to effectively enable over billions of inbound requests every day. We take great pride in wearing customer’s shoes and making decisions inclusively. It is extremely important for us to build services with exceptionally high uptime, availability, and success rates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the execution end-to-end:\u0026lt;/strong\u0026gt; Design and lead the implementation of scalable, high-availability cloud infrastructure, moving beyond feature work to drive long-term platform strategy while championing Twilio’s \u0026quot;progress over perfection\u0026quot; mindset to deliver continuous, high-impact shipments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Own the reliability of services handling billions of weekly requests, setting the standard for operational best practices and incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Strategy:\u0026lt;/strong\u0026gt; Drive the evolution of our Infrastructure as Code (IaC) patterns using Terraform, ensuring modularity, security, and reusability across the organization. Always aim for a self -service approach such that it keeps the team’s TOIL at minimum.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous optimization:\u0026lt;/strong\u0026gt; Continuously looks for optimizations in our pipelines/releases/deliveries that balance rapid deployment with rigorous safety checks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Mentorship and Reviews:\u0026lt;/strong\u0026gt; Actively mentor L1 and L2 engineers as well as help with code reviews, design docs, and pair programming to foster a culture of technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; Collaborate with Cross teams, Product and Engineering leadership to align technical roadmap, debt reduction and new feature deliveries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Innovation:\u0026lt;/strong\u0026gt; Be an owner and continuously research and prototype to optimise Twilio’s API infrastructure to provide best in class service to the customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional experience in Cloud, DevOps, or Site Reliability Engineering (SRE), with deep proficiency in Python, Java, Go or another other language of choice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architectural Depth: Proven track record of designing and deploying complex AWS cloud-native solutions (e.g., CloudFront, Multitenancies, DNS, Caching strategies, WAF, Lambda, S3, developing hosting solutions, etc) at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IaC Expert: Advanced experience with Terraform, including writing custom providers or managing state at scale across multiple environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;System Reliability: Deep understanding of SLIs, SLOs, Golden signals, Error Budgets and establishing monitoring strategies; in depth experience using Datadog, Grafana, or Athena to drive data-informed engineering decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in microservices architecture, specifically regarding traffic routing, rate limiting, and service discovery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead technical projects from conception to completion, navigating trade-offs and communicating complex technical concepts to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing security-at-scale, including WAF management, DDoS mitigation, and Zero Trust architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Platform Engineering previous experience, passion for building \u0026quot;Internal Developer Platforms\u0026quot; that abstract infrastructure complexity for product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of contributing to the cloud-native or networking ecosystem, also has contributions to public Terraform providers or similar open-source initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Spain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7903877","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3435927,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS2014-1","value_type":"single_select"}],"id":7903877,"updated_at":"2026-06-24T10:30:57-04:00","requisition_id":"50501","title":"Senior Customer Success Manager","company_name":"Twilio","first_published":"2026-05-11T07:24:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Customer Success Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Management team is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Segment, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Success Manager, you will be at the forefront of driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure customer success by driving full value realization of the Segment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate strong relationships with technical and business teams to drive engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and expand opportunities to deepen customer engagement and account growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams to optimize implementations and resolve complex technical challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture new stakeholder relationships to unlock expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales on account renewals and expansion strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze your portfolio to prioritize high-impact risks and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a Segment platform expert while staying current with industry trends in data and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing enterprise level customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years in customer-facing roles (CSM, account management, or consulting)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience working within or supporting Fortune 500 companies or similarly large organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in strategic planning, bringing data-driven insights and best practices to optimize client success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and sustain relationships with executive-level stakeholders, as well as business and technical contacts to help drive accountability within customer organizations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intellectually curious; asks critical questions, and challenges ideas for better solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops and implements strategies to maximize revenue growth, retention and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and presentation skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to distill technical concepts into easily understood insights for non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and influence skills to align internal teams and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrives in dynamic environments, adept at creating structure and processes for high-impact customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about leveraging data and technology to drive business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: experience working in the realm of CDPs, ETL, ad- or martech\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70475,"name":"Customer Success","child_ids":[],"parent_id":70467}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7997387","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468626,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SLS2514-1","value_type":"single_select"}],"id":7997387,"updated_at":"2026-06-24T10:26:56-04:00","requisition_id":"50691","title":"Senior Enablement Business Partner","company_name":"Twilio","first_published":"2026-06-16T10:25:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Enablement Business Partner\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we don’t just close deals; we build lasting customer partnerships. Our GTM Enablement team is the engine that keeps our global sales organization strategic, impactful, and executing at the highest standard.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Senior Enablement Business Partner who believes that coaching should be a structural advantage, not an afterthought. You won’t just be \u0026quot;managing tools\u0026quot;—you’ll be architecting the standard framework our sales leaders use to develop their teams and leveraging AI to scale critical organizational knowledge at the exact moment our field needs it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead the strategic design, execution, and optimization of Twilio\u0026#39;s global sales enablement initiatives, focusing directly on elevating leadership coaching capabilities and maximizing tech stack adoption across our GTM teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Enablement Business Partner, you will own the end-to-end strategy, deployment, and measurement of our core sales coaching program. You will establish the standard coaching frameworks that our sales leaders use to develop their teams. Additionally, you will drive operational excellence by governing the adoption, training, and enablement of our foundational sales tools—ensuring every representative and leader maximizes their potential across our tech stack while proactively leveraging artificial intelligence to scale organizational knowledge and streamline enablement processes.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design\u0026lt;/strong\u0026gt;, build, and own the global sales coaching program, establishing clear, measurable standards for sales leaders to effectively coach their team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define\u0026lt;/strong\u0026gt; and track key performance indicators (KPIs) to measure the long-term adoption, health, and success of the coaching program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect\u0026lt;/strong\u0026gt; and deliver comprehensive training plans that drive behavior change and master-level adoption of key sales enablement tools, including Gong, Highspot, Outreach, LinkedIn, and Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monitor\u0026lt;/strong\u0026gt; and analyze tool utilization data to identify skills gaps, system bottlenecks, or adoption friction, proactively iterating on enablement strategies to resolve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt; cross-functionally with Sales Leadership, GTM Sales Operations \u0026amp;amp; Strategy, and GTM Enablement teams to align coaching standards with corporate revenue goals and sales methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience in Sales Enablement, GTM Operations, or Sales Leadership, with a proven track record of developing and scaling sales coaching or leadership development programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical expertise and training proficiency in modern revenue tech stacks, specifically including Gong, Highspot, Outreach, LinkedIn Sales Navigator, and Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong capability in data analysis, with a demonstrated ability to measure program adoption, track enablement KPIs, and translate metrics into actionable training plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience deploying AI-driven tools, prompt engineering workflows, or automated content mechanisms to scale training delivery and knowledge management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and stakeholder management skills, with the ability to influence, guide, and establish credibility among senior sales executives and people managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified in formal sales coaching frameworks or established sales methodologies (e.g., Challenger, Command of the Message, Sandler).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working in a fast-paced SaaS or cloud communications environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Canada\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in British Columbia. :\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD $120,640.00 - CAD$150,800.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":634,"name":"Sales Development","child_ids":[],"parent_id":34752}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8001804","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3469582,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8001804,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50658","title":"Senior Engineering Manager (L5)","company_name":"Twilio","first_published":"2026-06-16T03:38:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Engineering Manager , Twilio’s Segment team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Engineering Manager on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You\u0026#39;ll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver robust, high-scale routing experiences for Data platforms \u0026amp;amp; pipelines for Twilio Segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion team growth and success, prioritizing mentorship and individual development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and operate always-available, complex distributed systems in cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide technical decisions, articulating trade-offs between cost, performance, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for agile processes, continuous integration, and robust automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;14+ years of engineering experience with a 5+ year proven track record managing software teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing multiple workstreams within the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated commitment to driving an AI-centric engineering mindset and providing mentorship on leveraging AI-enabled development platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, problem-solving, and operational excellence skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert programming experience in Go or similar object-oriented languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and operating AWS infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8008030","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3472199,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5AD5875-1","value_type":"single_select"}],"id":8008030,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50570","title":"Senior Environmental Sustainability \u0026 ESG Manager","company_name":"Twilio","first_published":"2026-06-15T16:51:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026amp;nbsp;Senior Environmental Sustainability \u0026amp;amp; ESG Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to implement, operate, and continuously improve the company’s existing environmental sustainability and ESG programs. This role ensures that our Environmental Sustainability and ESG priorities are executed with excellence, rigor, and cross-functional coordination within established strategic direction.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll lead:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategy, Governance, and Leadership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the development, maintenance, and long-term evolution of the company-wide environmental sustainability and ESG strategies by assessing business priorities, developing strategic recommendations and proposals for executive leadership consideration, and driving alignment with enterprise goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Benchmark practices against peers to inform refinements, redefine strategy, or create new enterprise-level approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the long-term oversight for Greenhouse Gas (GHG) target setting; design and execute implementation pathways to achieve targets, which could include internal behavior or process changes, market-based instruments (e.g., SAFc, VPPA), high-quality carbon offsets, supplier-based sustainability initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In partnership with the VP, Social \u0026amp;amp; Environmental Impact, maintain and promote sound ESG governance practices, including the integration of climate risks into the Enterprise Risk Management (ERM) process and educating leadership and the Board on emerging ESG developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and propose strategies for internal engagement on climate and ESG initiatives to build employee pride.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;ESG Regulatory Compliance and Reporting\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track applicable environmental and ESG regulations, standards, and frameworks and support their implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage existing compliance programs and stand up new, robust processes where gaps exist by translating regulatory or framework requirements into practical execution steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with and serve as a subject-matter resource to Legal, Technical Accounting, and Risk teams to support compliance readiness and responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the project management of voluntary reports (e.g., annual Impact Report), assessing emerging trends, shaping narrative recommendations, and framing strategic considerations and decision options for leadership review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct the execution and periodic refresh of Climate Risk Assessments and Double Materiality Assessments (DMA) as needed to identify evolving impacts, risks, and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and recommend alignment with third-party reporting frameworks (e.g., ESRS, SASB, TCFD) and manage the implementation of programs required to align with these standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support internal and external sustainability reporting by preparing accurate, consistent, and audit-ready inputs. Identify gaps in ESG data collection and establish robust new data processes to maintain a sufficient audit trail for internal and external assurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Commercial Alignment and Stakeholder Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a consistent strategy for responding to RFPs, customer questionnaires, and inquiries to effectively and accurately communicate the company’s ESG performance and ESG value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the ESG SME during contract negotiations, partnering with Commercial Legal to draft sustainability addendums that protect business interests and advance ESG goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and approve all submissions to ESG rating agencies (e.g., ISS, CDP, EcoVadis) and monitor peer trends to adjust program design and meet stakeholder needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal stakeholders to integrate sustainability considerations into strategic programming (e.g., grants, procurement) and design projects that improve overall ESG performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop targeted strategies to meet stakeholder expectations regarding emerging environmental impacts, such as data centers and other high-growth interest areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-10+ years of experience in environmental sustainability, climate, or related fields and ESG.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience executing sustainability programs within established frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience developing and implementing sustainability initiatives within a global organization including management of complex Scope 3 emissions challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of ESG reporting standards, environmental metrics, and SBTi target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering as a Subject Matter Expert with Legal, Finance, or Compliance functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience planning and executing Double Materiality Assessments (DMA) and navigating ESG regulations, which could include CSRD, CA SB253, CA SB261, or others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, including executive-ready materials.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the technology sector or high-growth environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with climate accounting and environmental data systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive in learning and adapting to new systems, platforms, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required; advanced degree or certifications a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - $208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":29343,"name":"Twilio.org","child_ids":[33857],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8001044","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3469328,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3FI6003-1","value_type":"single_select"}],"id":8001044,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50622","title":"Senior Financial Analyst, R\u0026D Finance","company_name":"Twilio","first_published":"2026-06-11T13:08:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Financial Analyst, R\u0026amp;amp;D.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a motivated, curious, and collaborative Senior Financial Analyst to join our R\u0026amp;amp;D Finance team. As Twilio enters the \u0026lt;strong\u0026gt;\u0026quot;Unified Platform\u0026quot; era\u0026lt;/strong\u0026gt;—consolidating SendGrid, Voice, and Messaging into a single unified SDK and Console—and accelerates the rollout of advanced platform features like \u0026lt;em\u0026gt;Agent Connect\u0026lt;/em\u0026gt; and \u0026lt;em\u0026gt;Conversation Relay\u0026lt;/em\u0026gt;, our R\u0026amp;amp;D Finance organization is evolving its structure to move from tactical execution to elevated strategic partnership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this high-impact role, you will serve as the primary autonomous finance partner for our R\u0026amp;amp;D engineering and product teams. The scope of this role is focused exclusively on Cloud infrastructure costs (AWS and hosting spend), which are becoming increasingly complex as Twilio builds in a platform context, with our global hosting infrastructure spend approaching \u0026lt;strong\u0026gt;~$470M annually\u0026lt;/strong\u0026gt;. This position requires an independent thinker who understands the underlying platform architecture and can translate technical platform adjustments into dynamic financial forecasting while navigating unpredictable, non-linear cloud billing layouts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Business Partnership:\u0026lt;/strong\u0026gt; Act as an autonomous finance partner to R\u0026amp;amp;D, Product, and Engineering leadership. Lead cross-functional conversations to determine whether infrastructure cost surges are driven by healthy customer volume growth or inefficient engineering configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration: \u0026lt;/strong\u0026gt;Partner seamlessly across Accounting, Engineering, FP\u0026amp;amp;A, and FinOps teams to ensure accurate COGS/OpEx accounting classifications and product-line allocation of cloud costs, while driving upstream process automation and data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dynamic Financial Forecasting:\u0026lt;/strong\u0026gt; Lead the monthly and quarterly forecasting process for R\u0026amp;amp;D hosting infrastructure. Build dynamic models capable of managing complex, non-linear cloud billings from major providers and LLM partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Variance Analysis:\u0026lt;/strong\u0026gt; Conduct deep-dive variance analyses and link financial outcomes directly to usage changes driven by product/market dynamics, translating technical platform adjustments into clear financial impacts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cost-Containment Optimization:\u0026lt;/strong\u0026gt; Proactively identify engineering cost-containment opportunities and partner with product managers to design and track cloud cost-efficiency strategies while maintaining platform performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Modeling:\u0026lt;/strong\u0026gt; Lead strategic projects, analysis, deepdives to drive ROI opportunities and costs reductions. Build flexible financial models to support scenario planning, product expansions (, and support data-driven investment trade-offs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Metrics Tracking:\u0026lt;/strong\u0026gt; Track and analyze vendor spend patterns, cloud capacity utilization, and budget consumption across core R\u0026amp;amp;D functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Communication:\u0026lt;/strong\u0026gt; Communicate complex financial analyses and technical cloud cost structures in clear, actionable ways to non-financial audiences and engineering stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of finance experience in progressive FP\u0026amp;amp;A, operational finance or strategic corporate finance roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Problem-Solving:\u0026lt;/strong\u0026gt; Detail-oriented mindset with strong analytical, problem-solving, and deep-dive capabilities to thoroughly investigate complex technical issues and evaluate massive cloud data footprints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Modeling:\u0026lt;/strong\u0026gt; Expertise in leveraging Excel/Google Sheets to construct multi-variable, driver-based models, specifically for completing complex unit economics and cloud infrastructure spend analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ambiguity \u0026amp;amp; Autonomy:\u0026lt;/strong\u0026gt; Proven ability to operate independently and thrive within highly ambiguous environments, moving beyond basic data pulling to drive strategic engineering conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent communication and interpersonal skills, with a proven ability to translate complex cloud architecture variances to non-financial product stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Simplification \u0026amp;amp; Automation:\u0026lt;/strong\u0026gt; Demonstrated ability to drive simplification and automation of financial and business processes, modeling and reporting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s degree in Finance, Business, Economics, Computer Science, or a related operational field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Frameworks:\u0026lt;/strong\u0026gt; Direct experience managing cloud infrastructure/hosting spend within a high-growth Technology, Software-as-a-Service (SaaS), or Cloud environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems \u0026amp;amp; Visibility Tools:\u0026lt;/strong\u0026gt; Familiarity with enterprise planning applications (Anaplan), ERP systems (Oracle), or specialized cloud cost optimization tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Gen AI Proficiency:\u0026lt;/strong\u0026gt; Demonstrated ability to use Gen AI tools to drive simplification and automation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640.00-$120,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240.00-$127,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $113,600.00-$142,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 6/26/26, but may change based on business\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7474040","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3318450,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7474040,"updated_at":"2026-06-22T12:33:50-04:00","requisition_id":"49546","title":"Senior Infrastructure Engineer - Stytch","company_name":"Twilio","first_published":"2026-01-07T17:32:48-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Infrastructure Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Stytch team at Twilio to shape the next generation of identity products. You’ll design and build infrastructure that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to set direction, deliver high-impact features, and evolve our platform for Twilio scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own the infrastructure and platform capabilities that power Stytch’s identity platform as it scales across Twilio—ensuring security, reliability, and performance for every customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and operate scalable cloud infrastructure (AWS/EKS, ECS, networking, data stores), balancing uptime, cost, and developer velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product and Engineering leadership to set infrastructure direction, translate platform needs into technical plans, and deliver high-impact roadmap work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response, automated remediation, and continuous reliability engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make developers’ lives easier by building self-service tooling, safer deployment patterns, and reliable platform primitives that accelerate product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience as an Infrastructure or Platform Engineer building and operating high-scale, mission-critical cloud production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with containerization and orchestration (Kubernetes/EKS, Docker), Infrastructure as Code (Terraform, GitOps, or similar) and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on proficiency in at least one modern programming language used in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and running observability and on-call systems (e.g., Datadog, ELK, Prometheus/Grafana).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling cloud infrastructure for distributed systems, including relational databases and high-availability service architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills; comfortable writing design docs and leading technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-region or global infrastructure, including disaster recovery and data replication strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with enterprise-scale platform challenges: multi-tenant infrastructure, compliance, and cost/performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart.\u0026amp;nbsp; Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - 176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - 187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - 208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 01, 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7960343","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3456267,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NM4BS3514-1","value_type":"single_select"}],"id":7960343,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50318","title":"Senior Manager, GTMA Analysis and Compliance","company_name":"Twilio","first_published":"2026-06-01T18:00:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr Manager, GTMA Analysis \u0026amp;amp; Compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced \u0026lt;strong\u0026gt;Senior Manager \u0026lt;/strong\u0026gt;to lead the \u0026lt;strong\u0026gt;GTMA System Analysts and Compliance team\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; This role sits at the intersection of business analysis, Salesforce platform administration, GTM technology operations, data governance, and SOX compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash and Lead-to-Revenue workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader will partner closely with the Sales Operations, GTMA Product team, Internal Audit, and Engineering teams to improve business efficiency, Process mapping, and compliance maturity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a team of analysts with various degree Business analysis, Domain expertise, Data analysis, Salesforce admins and Salesforce Development skillsets, various degrees of seniority and globally located.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Vision, Strategy, OKRs and scalable operational frameworks including team best practices for the Analysis and Compliance team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run SOX Controls and Compliance as a product. Build champions in the team and Incorporate in in PDLC/ SDLC Cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence senior leadership on GTM process standardization and transformation strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage vendor relationships and external consultants when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive organizational readiness for AI-enabled GTM operations and automation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business Administration, Operations Management, Project Management, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ with a significant focus on sales automation or sales technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ with a significant focus on people management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical with a data-driven approach to problem-solving and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and translate complex or ambiguous concepts into actionable plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication (written and verbal), presentation, and interpersonal skills, capable of influencing and engaging stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in sales automation tools and platforms (e.g., Salesforce, Conga,Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable. Experience with implementation or optimization of these systems is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with productivity AI tools (NotebookLM, Gemini, Glean, Claude Cowork etc) , Business / data analysis tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Past experience of being Manager of Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing programs involving AI/ML integration into sales workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills (PMP or similar certification a plus) with experience in various project management methodologies (e.g., Agile).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with reporting and BI tools (e.g., Tableau, Power BI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce certification(s)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$132,640 -\u0026amp;nbsp; $165,800\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 17,50% (When Applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7066029","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3191427,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":7066029,"updated_at":"2026-06-22T12:33:49-04:00","requisition_id":"49051","title":"Senior Manager, Machine Learning","company_name":"Twilio","first_published":"2026-02-17T18:27:46-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager - Trust Intelligence Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Traffic Intelligence organization at Twilio establishes trusted communications, ensuring that every interaction is safe, wanted and legal. This position is needed to build advanced machine learning models and robust data pipelines that enable fast, accurate risk predictions and decisions at scale across all communication channels including messaging, voice, email. The engineering team leads systems that are highly scalable and determines if the communications are legal; and wanted in near real time or prior to the communications being sent from the platform. This role requires a blend of technical depth in distributed systems and a strategic mindset to partner with Product and Engineering leaders to execute an AI/ML roadmap.This role interfaces with several key stakeholders and works on initiatives that are tracked at the executive level.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and Mentor a team of talented Machine Learning and Data Engineers with various levels of experience and positively influencing their careers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Managers and Architects to distill customer needs into actionable technical requirements and long-term roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure best engineering practices \u0026amp;amp; oversee end-to-end execution of large-scale ML solutions with operational excellence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with data platform teams to build robust, scalable batch and real-time data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Fraud and Compliance\u0026amp;nbsp; Operations team and the Data Analytics team to identify and understand the ever-changing landscape of fraud vectors and then take action to keep up with new forms of fraud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other product and development teams to ensure that Twilio’s new and existing products incorporate anti-fraud efforts and publish the appropriate data to our fraud-fighting tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for agile processes, continuous integration (CI/CD), automated testing, and sophisticated model monitoring to minimize \u0026quot;toil.\u0026quot;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Institute and maintain a rotating on-call incident escalation and response processes for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage highly critical risk platform tools in the cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own reliability for the team’s services and participate in an on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to prioritizing multiple issues in a high-pressure environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand complex architectures and be comfortable working with multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct short term and long term planning to achieve team’s goals identifying both tactical and strategic commitments and gaps while performing capacity management and ruthless prioritization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10–14+ years of total experience in machine learning /data engineering.\u0026lt;br\u0026gt;5+ years of experience leading and managing engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of shipping and maintaining ML models in a fast-paced, production environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing highly-available full stack applications and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stellar communication, organization and management skills with proven track record in an agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain your technical and business decisions succinctly as well as in detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages: Expert proficiency in Python. Familiarity with Java or Scala is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ML Frameworks: Deep experience with PyTorch, TensorFlow, or Keras.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Tools: Experience with Kafka, Apache Spark, Hadoop, Presto, and DynamoDB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Platforms: Significant experience with AWS (specifically SageMaker, EKS, or ECS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability: Familiarity with tools like Datadog and Grafana.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in fraud/compliance domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of telecommunications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with popular LLMs and latest developments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $243,680 - $304,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until May 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7919148","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3442068,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":7919148,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"50268","title":"Senior Manager, Machine Learning","company_name":"Twilio","first_published":"2026-05-14T00:28:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Manager, Machine Learning on Twilio’s Conversation Memory team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is critical to leveraging Twilio’s massive data ecosystem and communication scale to build foundational platform capabilities for the next generation of conversational AI, specifically by owning the development of 0-to-1 platform features that empower developers to build sophisticated, context-aware customer engagement applications. This is a highly technical, hands-on role, requiring a \u0026quot;player-coach\u0026quot; mentality to actively contribute technical expertise, bridge the gap between theoretical research and production-grade experimentation, and provide strategic direction to the team, rather than being purely a people manager. The leader in this role must demonstrate a strong bias for action, establishing a high-performing engineering setup that enables rapid iteration, experimentation, and deployment of models in this 0-to-1 setting. Furthermore, they will be responsible for working closely with cross-functional stakeholders to translate ambiguous business problems into a clear, prioritized product roadmap and communicate progress and updates to leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering teams and cross functional teams to translate ambiguous business problems into a clear, prioritized ML product roadmap for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a \u0026#39;player-coach\u0026#39; mentality, and contribute hands-on technical expertise while providing strategic direction and mentorship to the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a high-performing engineering setup that enables the team to rapidly iterate, experiment, and deploy models, fostering a culture of operational excellence and close partnership with product and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement in the team\u0026#39;s processes, tooling, and infrastructure to optimize for velocity, quality, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively monitor the ML and AI landscape to ensure the team is continuously up-to-speed on state-of-the-art research, techniques, and tools, promoting their strategic adoption where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, manage, and develop a diverse and highly-skilled team of Machine Learning Engineers, setting clear goals and expectations, and providing timely and actionable feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track key performance indicators (KPIs) to measure the impact and success of the team’s ML products, communicating results clearly to leadership and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage project timelines, dependencies, and risks, ensuring timely delivery of high-quality, reliable, and scalable ML solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelors in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Applied ML or AI, including 3+ years of either leading a team of Machine Learning Engineers or data scientists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience defining and executing a multi-year technical vision and strategy for a large-scale, complex ML platform or product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including deep knowledge of LLM orchestration, embedding models, and vector stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics for non-deterministic AI features at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in building cloud-based services using AWS, GCP, or Azure, with experience managing high-volume data and various data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in recruiting, hiring, and scaling high-performing Machine Learning or engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and collaboration skills, with a proven ability to mentor engineers, influence product direction, and drive results across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Master\u0026#39;s or Ph.D. in Computer Science, Machine Learning, Data Science, Statistics, or a closely related quantitative field from a top-tier university.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of relevant publications at top ML conferences or significant open-source contributions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on conversational AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed setting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India - \u0026amp;lt;Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi\u0026amp;gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79913,"name":"Data Science","child_ids":[],"parent_id":70437}],"offices":[{"id":66765,"name":"Bengaluru","location":"Bengaluru, India","child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7988973","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3466217,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SM4SLS1404-1","value_type":"single_select"}],"id":7988973,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"50678","title":"Senior Manager, Presales Engineering","company_name":"Twilio","first_published":"2026-06-10T05:55:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Manager of Presales Engineering, DACH!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to be a technical leader for a team of Presales Engineers covering the DACH subregion. In this role, you will report to the Presales Engineering Director, EMEA. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. Twilions on the Presales Engineering team are experts in the CPaaS and Communications space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and roll out programs that enable the Presales Engineers to scalably accelerate our Sales funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract, develop, and motivate a team of highly skilled and talented Presales Engineers, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical strategy and technical forecast, determine what role Presales Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of relevant presales work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of formal people leadership experience, with a proven track record of coaching for performance, fostering psychological safety, and supporting professional growth for team members at varying levels of seniority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to Drive Business Results not just by meeting targets, but by setting strategic priorities, empowering your team to work smarter, and making data-driven decisions that align with the broader organisation\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building high performance teams and leading by example.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior written and verbal communication skills, with the ability to influence cross-functionally and resolve complex conflicts with sales leadership or other stakeholders through a \u0026quot;teach and demonstrate\u0026quot; approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony, messaging, real-time communications, security, authentication, email, scaling web and mobile applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) cloud application architecture and AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and proactive in leading change. Demonstrated ability to communicate the \u0026quot;why\u0026quot; behind organisational changes, manage stakeholder expectations, and maintain team agility during periods of transition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in German\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;This role will be remote and based in the UK\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7938645","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3449153,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":7938645,"updated_at":"2026-06-22T12:33:55-04:00","requisition_id":"50524","title":"Senior Manager Software Engineering","company_name":"Twilio","first_published":"2026-05-20T10:30:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Senior Manager, Software Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role leads two key Commerce teams within Twilio: Shopping Experience and Billing Experience. These teams power core Billing and Commerce capabilities, including customer self-service, billing infrastructure, and lifecycle management. The ideal candidate will partner closely with Product to shape the roadmap, drive execution, and deliver innovative solutions and capabilities for both internal stakeholders and external customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a group of world class Software Engineers working on core and critical systems directly used by our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Engineering peers across the org to develop technical strategy for your team and long range plans to deliver for Twilio customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence direction, culture, and engineering standards across the whole team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously refine practices to support the growth, development, and improvement of both individuals and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, mentor, and develop world class engineering talent and contribute to Twilio’s talent evolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience working on large scale distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience managing engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in leading 1-2 teams of total 8+ engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of architectural patterns and best practices of high-scale web application (e.g., well-designed APIs, Backend For Frontend, Domain Driven Development )\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to dive deep into technical details and provide guidance to the team when required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus, taking the time to really understand their needs and ensure we are solving their problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering in a fast paced and ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in the Billing domain with an understanding of industry trends is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on delivering exceptional user experiences with a customer-first mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior E-Commerce or Billing experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7657993","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372124,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3IT6473-1","value_type":"single_select"}],"id":7657993,"updated_at":"2026-06-24T10:34:02-04:00","requisition_id":"50132","title":"Senior Network Engineer","company_name":"Twilio","first_published":"2026-03-13T13:36:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Network Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, operate and support the global Twilio IT network infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep track of network assets, including network hardware and software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholder teams to determine current and future network needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop methods and tools to be used to test and implement new LAN/WAN systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formulate strategies to maintain and upgrade network systems efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain documentation for network design, IT network standards and process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience with AWS cloud services and networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing and switching protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on knowledge of network monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of network security to implement security policy for compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient skill in WIndows, Mac, Linux client networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in troubleshooting network problems at different OSI model layer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;University degree in computer science or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cisco CCNA/CCNP Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zscaler Zero Trust Systems experience and/or certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting language with API automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure as code (IaC) using Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ITIL framework and its application in a network environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way and perform job duties\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8001200","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3469383,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1413-1","value_type":"single_select"}],"id":8001200,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50659","title":"Senior Presales Engineer","company_name":"Twilio","first_published":"2026-06-15T14:17:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Senior Solutions Engineer on Twilio’s Digital Sales Communications team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $109,760.00 - $137,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,840.00 - $144,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $121,920.00 - $152,400.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 7/16/2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7987840","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465674,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK5524-1","value_type":"single_select"}],"id":7987840,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"50340","title":"Senior Price Realization Strategy Manager","company_name":"Twilio","first_published":"2026-06-16T17:44:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Price Realization Strategy Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role, critical to driving Twilio\u0026#39;s pricing strategy and developing key pricing strategic decisions. Your work will directly contribute to accelerating Twilio\u0026#39;s business growth while simplifying the purchasing experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior Price Realization Strategy Manager\u0026lt;/strong\u0026gt;, you will drive the pricing strategy, analytics, and operational execution for our enterprise and account-led monetization initiatives. Reporting directly to the Director of Price Realization Strategy, you will serve as a strategic leader responsible for shaping strategic pricing and discounting frameworks, build and design executive-facing dashboards, and optimizing revenue performance across our entire product portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape \u0026amp;amp; Drive Pricing Strategy:\u0026lt;/strong\u0026gt; Architect and execute price optimization models that accelerate business performance. You will blend price elasticity, competitive differentiation, and deep financial analysis into actionable monetization frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Enterprise \u0026amp;amp; Account-Led Pricing:\u0026lt;/strong\u0026gt; Partner directly with Deal Desk, Enterprise Sales, and Finance teams to architect monetization levers that protect gross margins and maximize revenue realization. You will drive renewal strategies, design strategic concession frameworks, and optimize enterprise account-level profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytics Design: \u0026lt;/strong\u0026gt;Own the design, optimization, and scaling of advanced pricing analytics dashboards (Tableau/Looker) and operational workflows. Turn complex data infrastructure into strategic tools that enhance efficiency and maximize profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Deep-Dive Data Insights: \u0026lt;/strong\u0026gt;Query and analyze complex datasets across sales, customer behavior, product usage, and financials to uncover hidden revenue opportunities, pressure-test hypotheses, and scale high-impact strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally:\u0026lt;/strong\u0026gt; Act as a critical bridge and internal champion across Deal Desk, Enterprise Sales, Finance, and Customer Comms to ensure organizational alignment and flawless execution of new pricing initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pricing Expertise: \u0026lt;/strong\u0026gt;6+ years of relevant experience in pricing, monetization, Deal Desk, or RevOps within B2B IaaS/PaaS/CPaaS or enterprise sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Visualization \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt; 3+ years of hands-on experience building production-level analytics dashboards using \u0026lt;strong\u0026gt;Tableau\u0026lt;/strong\u0026gt; (or Looker) to turn complex data into actionable views; strong \u0026lt;strong\u0026gt;SQL\u0026lt;/strong\u0026gt; skills are required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Pricing Operations:\u0026lt;/strong\u0026gt; Proven experience supporting strategic, large-deal sales motions, including structuring renewals, managing margin performance, or designing discount concession frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deal Economics:\u0026lt;/strong\u0026gt; Strong financial modeling and analytical skills, with a demonstrated ability to evaluate account-level unit economics and recommend data-driven pricing actions to protect margins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management:\u0026lt;/strong\u0026gt; Excellent communication and execution skills, with experience partnering with and influencing cross-functional peers, Deal Desk, and sales leadership teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree in a quantitative or business-related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry \u0026amp;amp; Model Expertise:\u0026lt;/strong\u0026gt; Deep understanding of consumption-based, usage-driven business models specifically within a B2B developer-focused or CPaaS landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Margin Recovery Programs:\u0026lt;/strong\u0026gt; Direct experience designing and executing structured enterprise margin-recovery programs or platform-level account pricing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Analytics: Proficiency in Python, R, or advanced statistical tools to drive deeper quantitative pricing modeling and forecasting.Education: MBA or an advanced degree in business, finance, or a highly quantitative discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$116,960.00 - $146,200.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520.00 - $171,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 1st, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7707977","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3387049,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6AD5376-1","value_type":"single_select"}],"id":7707977,"updated_at":"2026-06-23T05:55:00-04:00","requisition_id":"R260315","title":"Senior Principal, Technical Program Management (Research \u0026 Development)","company_name":"Twilio","first_published":"2026-04-06T09:11:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Principal, Technical Program Management within Research \u0026amp;amp; Development (R\u0026amp;amp;D).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Senior Principal Technical Program Manager to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R\u0026amp;amp;D\u0026#39;s business impact. You\u0026#39;ll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering \u0026amp;amp; Product organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Senior Principal, Technical Program Management is highly visible and requires a strong balance of strategic insight, execution excellence, and cross-functional leadership. You will navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic, scaled agile environment. You\u0026#39;ll also be expected to adapt your program portfolio proactively in response to evolving business needs and organizational complexity. Your expertise in your domain areas is regarded as expert level and authoritative, both within R\u0026amp;amp;D and across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs\u0026amp;nbsp; that define the future of Twilio’s platforms. You manage systemic complexity and high-stakes risk while serving as the primary technical point of contact for SVPs and executive leadership on mission-critical programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect the end-to-end execution framework, including global sequencing logic, multi-tier governance, architectural integration patterns, and enterprise-grade operational success metrics. You ensure the strategy accounts for technical debt retirement and long-term platform health, moving beyond a project plan to build a sustainable delivery engine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate Cross-Portfolio Alignment: Own the master execution roadmap for complex, interdependent product suites. You identify and resolve structural misalignment between engineering roadmaps, surfacing high-stakes tradeoffs and resource reallocations to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with lead engineers/architects to evaluate technical approaches, integration patterns, and operational risks; ensure plans reflect real system constraints, failure modes, and readiness requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define Systems of Accountability: Establish the organizational \u0026quot;operating system\u0026quot; for high-stakes programs. Beyond RACI, you define the standards for how cross-functional teams interact, ensuring clear ownership across siloed domains when technical priorities conflict.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate Ecosystem-Wide Impacts: Proactively identify \u0026quot;hidden\u0026quot; technical requirements across the platform (e.g., global security / compliance shifts, complex billing migrations, or observability gaps) and ensure they are integrated into the core technical design, not treated as afterthoughts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale R\u0026amp;amp;D Excellence: Design and institutionalize durable program frameworks and technical readiness standards that elevate the execution maturity of the entire global R\u0026amp;amp;D organization. You build the playbooks that become the Twilio standard for large-scale engineering delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Force Multiplier \u0026amp;amp; Mentor: Mentor to Principal TPMs and Engineering Leads. You raise the collective bar for technical risk management, executive storytelling, and high-velocity decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 12+ years of experience leading massive-scale technical programs in a high-growth, distributed systems and software engineering domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Technical Leadership: Proven ability to influence technical direction and architectural decisions at the VP/SVP level, with a track record of steering programs through complex technical pivots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systemic Execution Expertise: Expert-level mastery in defining execution strategies for programs with hundreds of engineers; you have a \u0026quot;spidey sense\u0026quot; for identifying integration risks and failure modes before they manifest.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Influence: Exceptional ability to frame highly technical challenges into strategic business narratives, driving consensus among senior executives with competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architectural Fluency: Deep technical depth in cloud-scale infrastructure, API-first design, and distributed systems. Proven experience influencing Staff/Principal/Distinguished Engineers and challenging assumptions when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Rigor: Demonstrated success in building and scaling operational readiness frameworks using self-service tools to surface status, actions, and KPIs across a multi-thousand-person R\u0026amp;amp;D organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of Ambiguity: A proven track record of bringing order to chaos, creating high-functioning execution structures in environments where specifications, technologies, and market demands are in constant flux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s in computer science or engineering or a related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of technical program management at hyperscaler or Fortune 100 cloud software/infrastructure companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise in global-scale communications (Telephony, SMS, CPaaS) or high-throughput distributed platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading \u0026quot;company-bet\u0026quot; transformations, such as major cloud migrations or foundational platform re-architectures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00 - $235,00.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360.00 - $276,700.00\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 20th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79911,"name":"Program Management (Project, Program, Agile, Technical)","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7821487","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414465,"location":{"name":"Remote - Alberta, Canada (DNU)"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5333-1","value_type":"single_select"}],"id":7821487,"updated_at":"2026-06-24T10:31:30-04:00","requisition_id":"50311","title":"Senior Sales System Engineer 3","company_name":"Twilio","first_published":"2026-04-16T19:17:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Senior Sales System Engineer ( Application Engineer 3 )\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Senior Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data,\u0026amp;nbsp; and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a \u0026quot;can do\u0026quot; attitude, and is comfortable asking questions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize SOQL API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in technical analysis activities together and document requirements for application Integration and also involved in integration design activities working with architects and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and assure quality in all code entering our codebase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually evaluate and refactor our existing codebase for increased extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement solutions specifically designed to stay within Salesforce multi-tenant constraints (e.g., Heap Size, CPU timeouts, and SOQL limits).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technologies depending on project requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of experience building and maintaining Salesforce environments supporting enterprise-scale systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have hands-on experience building Lightning Web Components, Apex,SOQL GitHub, and other CI/CD tools within Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Salesforce integration patterns (REST/SOAP APIs, platform events, asynchronous processing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience designing Salesforce data models for complex workflows and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI-assisted development tools (e.g., Claude, Cursor) to accelerate the development of Apex code, Flows, and Salesforce metadata while maintaining code quality and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug issues, troubleshoot errors, and help maintain existing Salesforce solutions for performance and reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members, business analysts, and stakeholders to understand requirements and implement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated with Salesforce features, tools, and releases while continuously improving technical and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in developing unit tests with assertions for core functionality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;​​Platform Developer 1 and ​​Platform Developer 2 certification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SQL, Python, Data Cloud, Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with MuleSoft/Informatica or similar middleware\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and deploying through Heroku.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agentforce (AI bots, agent assistance, automated routing and classification) Einstein, AI tools/technologies , Tray.io\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in British Colombia, Alberta, or Ontario Canada\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD $109,600 - $137,000\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":84512,"name":"Remote - Alberta, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7993530","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3467540,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7993530,"updated_at":"2026-06-24T10:26:41-04:00","requisition_id":"50488","title":"Senior Software Engineer","company_name":"Twilio","first_published":"2026-06-17T05:59:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to develop the future platform of communications. Twilio SMS Engineering is looking for a Software Engineer to join our team to work on our SMS connectivity layer with the purpose to build and optimize for delivery. You will be developing a complex distributed platform in Java and be concerned with availability, throughput, latency, and data integrity. At the core are cloud technologies that enable deployment and management of computing resources globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, test and deploy features alongside an experienced, distributed collaborative team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in code reviews to ensure code quality and adherence to coding standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to troubleshoot/determine resolution for issues in your team\u0026#39;s domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing your work through the use of Github, Jira, and our build/deploy systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure quality by writing unit-, integration- and load-tests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with cross-functional teams to define, design, and ship new features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Java frameworks such as Dropwizard, Spring, Hibernate, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Cloud services (AWS preferred, Google, Azure etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of processes and engineering best practices in all phases of the software development life cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Readiness to participate in the on-call rotation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and desire to make an impact and thrive in small, collaborative, energetic teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservice architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Agile/Scrum methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Estonia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7595407","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3356905,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7595407,"updated_at":"2026-06-22T12:33:50-04:00","requisition_id":"49544","title":"Senior Software Engineer ","company_name":"Twilio","first_published":"2026-02-19T13:50:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as a Senior Software Engineer for Stytch, where you\u0026#39;ll shape the next generation of fraud prevention products.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer you will help develop Stytch’s fraud detection and prevention products as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity and fraud prevention experiences. You’ll primarily work on our Device Fingerprinting product that detects bots, manual abuse, and highly sophisticated reverse engineering to help protect our customers’ from fraud and abuse. You’ll partner closely with product and engineering leadership to evolve our detection techniques to continue to stay ahead of threats. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own fraud detection capabilities for Stytch’s fraud platform on Twilio—go deep on browser and device internals for complex signal collection to improve identification of bad actors and keep our customers safe..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years experience in designing, building and operating production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with C/C++, production experience not necessary\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Javascript, Go, WebAssembly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with reverse engineering and/or reverse engineering detection and prevention such as experience with browser automation, botting, and/or fraud detection and defense techniques\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offensive and/or defensive security software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote in the US\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - 173,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - 203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until September 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7738955","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3394895,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7738955,"updated_at":"2026-06-22T12:33:52-04:00","requisition_id":"49923","title":"Senior Software Engineer (L3) - Full Stack","company_name":"Twilio","first_published":"2026-03-28T00:35:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer (L3) on the Console Runtime team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help Twilio develop and deliver new capabilities in the Twilio Console platform. You will be a member of a SCRUM team which designs, implements, owns and operates the Twilio Console Runtime which powers the Twilio Console Web application. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, test and deploy new features using technologies such as GraphQL, NodeJS, React, Typescript, Playwright, ViTest and Buildkite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own your code, respond to incidents and participate in on-call rotation and participate in RCAs for incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet Definition of Done for the software you build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refactor and reduce technical debt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write automated unit and integration tests in a continuous integration and delivery environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other team members, including Product leadership, influence, own, and work to improve the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in design and code review, backlog refinements and other agile ceremonies and work with team members to meet team’s sprint commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently or with your team to troubleshoot/determine resolution for issues in your team\u0026#39;s domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for documentation of projects you work on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on development experience developing and operating Web applications using modern javascript technologies, preferably React, NodeJS and Typescript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on experience with scalable and high performing backend systems or Backend-For-Frontends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with REST APIs and GraphQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of modern automated testing and CI/CD pipelines using Buildkite or Jenkins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion of good engineering habits: development and test techniques, security, automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in triaging and solving production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Positive attitude and aptitude to learn and execute quickly as part of a SCRUM team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Iterative development and deployment, Scrum and Agile methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly and concisely, orally and in writing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good team player and ability to communicate well in a remote work environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS or other public cloud infrastructure platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience of developing and implementing testing strategies using robust automated testing frameworks such as Playwright and Cypress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build effective working relationships with all levels of the organization across different locations and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;8th July 2027\u0026lt;/strong\u0026gt;, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7394811","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3295666,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7394811,"updated_at":"2026-06-24T10:34:24-04:00","requisition_id":"49654","title":"Senior Software Engineer- Video Signalling ","company_name":"Twilio","first_published":"2025-11-14T04:26:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to design, build, and optimize the core signalling infrastructure that powers real-time video communications for our customers. You will play a key role in ensuring high performance, reliability, and scalability of our video platform, enabling seamless and secure video experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain video signalling protocols and server components for real-time video calls (e.g., WebRTC, SIP, RTCP/RTP) in a highly scalable distributed system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional distributed teams and various stakeholders to deliver high-performance, low-latency media experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure secure transmission and compliance with industry best practices (e.g., end-to-end encryption, privacy standards).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural decisions and code reviews, mentoring junior engineers as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with advancements in real-time communications and video technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve signalling and media operational issues, with opportunities to enhance existing troubleshooting processes and tools; build tools and analytics for call quality and debugging (e.g., log analysis, packet traces).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the refinement of the team\u0026#39;s ticket backlog, estimating work and follow Agile ceremonies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with complex distributed systems or real time systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in the cloud, AWS, Google, Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-threading, concurrency and asynchronous software development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors in Computer Science or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Video services as a part of on-call duties\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with one of the following technologies: Rust/C++,\u0026amp;nbsp; WebRTC, Gstreamer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8007449","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3471959,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8007449,"updated_at":"2026-06-24T10:26:31-04:00","requisition_id":"R260810","title":"Senior/Staff Applied Research Software Engineer","company_name":"Twilio","first_published":"2026-06-16T09:01:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Senior or Staff Applied Software Research Engineer for Emerging Technologies. We are hiring for multiple positions at either a Senior or Staff level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This full stack engineer position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Applied Software Research Engineer, you’ll build hands-on skills with new technologies, collaborate with passionate engineers, and contribute to delivering solutions that help shape Twilio’s future offerings. This is a growth role, ideal for someone eager to learn and make a measurable difference in a fast-paced, entrepreneurial environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Applied Software Research Engineer, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, At the Senior level, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, test, and deploy code for prototypes and new product features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members to solve technical challenges and improve solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, documentation, and team knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with modern tools, frameworks, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to evolving requirements and provide input on process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In this role, At the Staff level, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and implement prototypes and production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members to experiment with AI, machine learning, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews and contribute to continuous improvement of engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate progress and technical concepts to stakeholders and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly to feedback and changing requirements in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Senior level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of professional software development experience, ideally full stack development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language (such as JavaScript, Python, or Java).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with front-end (React, Angular) and/or back-end (Node.js, Springboot) technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of database fundamentals (SQL or NoSQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to learn, collaborate, and solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an agentic coding operating model that is effective at leveraging skills/ MCP/ LLMs to be able to do ai-assisted coding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At the Staff level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional full stack software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across modern programming languages such as JavaScript, Python, or Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of database technologies (SQL or NoSQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication skills for technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Senior \u0026amp;amp; Staff level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI or machine learning principles or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud-based platforms (AWS, Azure) and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation and exploring emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in remote or globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source or tech community projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7993959","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3467724,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7993959,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"R260777","title":"Senior / Staff Applied Research Software Engineer - Emerging Tech","company_name":"Twilio","first_published":"2026-06-16T09:18:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Senior or Staff Applied Software Research Engineer for Emerging Technologies. We are hiring for multiple positions at either a Senior or Staff level.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we\u0026#39;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you\u0026#39;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we\u0026#39;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This full-stack engineer position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Applied Software Research Engineer, you’ll build hands-on skills with new technologies, collaborate with passionate engineers, and contribute to delivering solutions that help shape Twilio’s future offerings. This is a growth role, ideal for someone eager to learn and make a measurable difference in a fast-paced, entrepreneurial environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Applied Software Research Engineer, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, At the Senior level, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, test, and deploy code for prototypes and new product features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members to solve technical challenges and improve solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, documentation, and team knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with modern tools, frameworks, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to evolving requirements and provide input on process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In this role, At the Staff level, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and implement prototypes and production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members to experiment with AI, machine learning, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews and contribute to continuous improvement of engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate progress and technical concepts to stakeholders and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly to feedback and changing requirements in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Senior level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of professional software development experience, ideally full stack development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language (such as JavaScript, Python, or Java).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with front-end (React, Angular) and/or back-end (Node.js, Springboot) technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of database fundamentals (SQL or NoSQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to learn, collaborate, and solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an agentic coding operating model that is effective at leveraging skills/ MCP/ LLMs to be able to do ai-assisted coding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At the Staff level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional full stack software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across modern programming languages such as JavaScript, Python, or Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of database technologies (SQL or NoSQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication skills for technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Senior \u0026amp;amp; Staff level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI or machine learning principles or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud-based platforms (AWS, Azure) and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation and exploring emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in remote or globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source or tech community projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All Senior and Staff roles will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $213,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $226,500.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00 - $251.600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7968031","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458928,"location":{"name":"Remote - Brazil"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":7968031,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50594","title":"Senior Strategic Account Executive","company_name":"Twilio","first_published":"2026-06-01T16:04:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a\u0026lt;strong\u0026gt; Senior Strategic Account Executive\u0026lt;/strong\u0026gt; to join our strategic sales team. In this role, you will be responsible for developing and closing new business opportunities, building strategic relationships, and helping innovative companies unlock the full potential of Twilio’s communication platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with internal teams (Solutions Engineering, Product, Marketing, etc) to understand client needs and deliver customized solutions that drive real business value. This is a high-impact role for a driven, strategic, and highly collaborative salesperson.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive new, upselling business revenue by identifying, qualifying, and closing high-impact opportunities with enterprise customers.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the entire sales cycle — from prospecting to negotiation and closing — with a focus on strategic and consultative selling.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer needs and business drivers to position Twilio’s platform and APIs as transformative solutions.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong, long-term relationships with key stakeholders, including C-level executives, technical leaders, and business decision-makers.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Solutions Engineers, Product, Marketing, and technical teams to design and deliver value-added solutions.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop account plans, territory strategies, and accurate sales forecasts to achieve and exceed revenue targets.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex sales cycles involving multiple stakeholders and buying centers.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously learn and stay informed about Twilio’s evolving product suite and industry trends to better serve clients.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Twilio at industry events, conferences, and meetings to build pipeline and elevate brand awareness.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the voice of the customer internally to help shape future product enhancements and go-to-market strategies.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in B2B sales, preferably in the SaaS, cloud communications, or enterprise software industries.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of consistently exceeding sales quotas and driving multi-million dollar deals.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling complex solutions to technical and business stakeholders at the enterprise level.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consultative selling skills and ability to develop tailored value propositions for strategic accounts.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, negotiation, and presentation skills, both written and verbal.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating complex organizations and influencing cross-functional teams (e.g., product, marketing, engineering).\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the sales cycle, including prospecting, qualifying, forecasting, and closing.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, ambiguous, and high-growth environment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce or similar CRM tools to manage pipelines and forecast revenue.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and ability to understand customer pain points and industry trends.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required; MBA or technical background is a plus.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CPaaS experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial Services industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B2B/SaaS Sales: Demonstrated success in selling cloud-based solutions, SaaS, or similar technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven Results: Track record of consistently meeting or exceeding sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Brasil.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82355,"name":"Remote - Brazil","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7588505","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3354548,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":7588505,"updated_at":"2026-06-22T12:33:50-04:00","requisition_id":"50110","title":"Senior Strategic Account Executive","company_name":"Twilio","first_published":"2026-02-12T06:14:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the RVP, Strategic Account Rest of Asia, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers with a focus on India and Thai enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More than 10 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in supporting India territories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of developing, growing and delivering revenue \u0026amp;amp; gross profit results, especially for large-scale and enterprise customers in Asia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Hindi (speaking and writing) is desired to work with Indian customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CDP \u0026amp;amp; CPaaS experience is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of the customer experience (CDP + CPaaS) business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high tech India enterprises\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8004114","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3470435,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":8004114,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"R260805","title":"Senior Strategic Account Executive","company_name":"Twilio","first_published":"2026-06-12T18:12:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Regulated Verticals Senior Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies, spanning industries. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance competing priorities and manage multiple projects and deals at the same time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a strong understanding of the CPaaS industry - staying up to date on\u0026amp;nbsp; key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with industry changes and collaborate with your team and peers to learn and share best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 10 years of full cycle sales experience, with a minimum of 3 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience working with real customers, listening to them, and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and based in the USA.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 - $220,320.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8003867","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3470350,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":8003867,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"49732","title":"Senior Strategic Account Executive","company_name":"Twilio","first_published":"2026-06-12T18:10:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Regulated Verticals Senior Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies, spanning industries. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance competing priorities and manage multiple projects and deals at the same time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a strong understanding of the CPaaS industry - staying up to date on\u0026amp;nbsp; key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with industry changes and collaborate with your team and peers to learn and share best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 10 years of full cycle sales experience, with a minimum of 3 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience working with real customers, listening to them, and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and based in the USA.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 - $220,320.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 15, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8000760","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3469199,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":8000760,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50695","title":"Senior Strategic Account Executive","company_name":"Twilio","first_published":"2026-06-12T18:54:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead total account relationships with our enterprise customers by delivering our Twilio Platform Vision. You will be directly responsible for becoming an essential strategic partner and growing Twilio’s entire platform business\u0026amp;nbsp; across your assigned customers. As a Senior Strategic Account Executive, you will drive highly analytical and consultative sales aimed at making multi-product selling the default sales motion with customers that are running large scale, global businesses. This role is highly cross functional, and your success will depend on building deep partnerships across Specialist Sales, Product Management, Finance, Support, and Operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Retail customer accounts by focusing on the total account relationship across the entire Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers unlock value seamlessly across our portfolio by partnering closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and drive a profitable revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles and become a strategic partner with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 10 years of sales experience, with a minimum of 5 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for the total account relationship, including pipeline generation, customer acquisition, and multi-product solution adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while acting as a strategic partner to help them unlock value across the Twilio portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on making multi product selling the default sales motion.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering profitable revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with commerce platforms/two sided marketplaces.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 - $220,320.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 15, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8014595","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3474760,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4HR6224-1","value_type":"single_select"}],"id":8014595,"updated_at":"2026-06-24T10:28:06-04:00","requisition_id":"50724","title":"Senior Technical Talent Advisor","company_name":"Twilio","first_published":"2026-06-22T18:19:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Technical Talent Advisor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Technical Recruiter for EMEA, you will be the strategic talent partner behind the expansion of Twilio’s core engineering and product teams. Managing full-cycle recruitment across various locations in EMEA you will act as a trusted advisor to senior R\u0026amp;amp;D leaders. You won\u0026#39;t just fill roles; you will leverage market intelligence to advise on regional talent pools, and champion diverse hiring pipelines. In this high-impact role, your expertise will directly shape the engineering culture and capabilities of Twilio’s premier EMEA hubs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a strategic talent advisor and trusted thought partner to engineering and product leadership by proactively leveraging talent intelligence, extensive market knowledge, and external talent insights to drive innovative hiring approaches and influence the strategic direction of searches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently own end-to-end recruitment for complex and specialized R\u0026amp;amp;D (Product and Technology) roles, using your business acumen and recruiting expertise to architect and deliver on strategic recruiting plans to identify, proactively source, and hire qualified talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and scale engineering recruiting programs that institutionalize a high technical talent bar, ranging from targeted industry outreach to delivering structured interview frameworks that mitigate bias and ensure equitable hiring outcomes. Orchestrate a high-signal candidate journey and positive experience by removing process friction and ensuring consistent, values-aligned communication across all interview stages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect, analyze, and use talent insights and internal data to proactively set expectations and drive calibration with hiring teams. Advise and guide leaders on defining success profiles, prioritization, location decisions, and critical trade-offs based on skills-informed assessments. Align interviewer panels on assessment criteria to help drive the best possible hiring outcomes for Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted, collaborative relationships with VP-level R\u0026amp;amp;D (Product and Technology) leaders, HRBPs, and other cross-function partners (Total Rewards, Finance, TA Ops) and TA COEs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI, tools, and technology to stay up-to-date on technical recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends to raise the bar for hiring quality talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and negotiate effectively and diplomatically across complex offer structures that include equity, using data and strategic influence to achieve desired business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted partner and strong contributor across TA and People Partnerships teams. Influence collaborative outcomes without authority, manage through ambiguity effectively, and take a proactive approach to identifying potential hiring roadblocks before they arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Extensive full-cycle technical recruiting experience hiring for software/ML/AI engineers, TPMs, and engineering management within tech or tech-adjacent environments (e.g., Fintech).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, critical thinking, and negotiation skills, with the business acumen to navigate the competitive tech talent landscape and influence leadership. Proven ability to close in-demand talent and manage complex offer packages by artfully selling our strong EVP, flexible remote work model, and standout culture, while successfully guiding internal stakeholders on market realities versus individual candidate demands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in using talent data analytics and market intelligence to steer evidence-based hiring decisions and gain the trust of R\u0026amp;amp;D leaders. Experience leading process improvements and technical hiring initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of operating autonomously in a remote, fast-paced, and ambiguous environment with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success managing high-signal candidate journeys while determining and executing on optimal sourcing methodologies. Adept at navigating searches across multiple open roles with varying job levels, complexity, and urgency, while proactively sourcing and building technical talent pipelines without relying on inbound applications.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced ability to evaluate and validate candidate skills while acting as a Twilio brand ambassador.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of current trends and best practices in technical recruiting. Highly proficient in ATS/CRM platforms, candidate relationship management, and AI recruiting tools and technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hiring technical talent in North America and Latin America.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33868,"name":"Talent Acquisition","child_ids":[],"parent_id":null}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7697439","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3383633,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2MK5422-1","value_type":"single_select"}],"id":7697439,"updated_at":"2026-06-23T11:32:44-04:00","requisition_id":"50215","title":"Social Media Specialist","company_name":"Twilio","first_published":"2026-03-10T10:50:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Social Media Specialist on Twilio’s Corporate Communications team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Social Media Specialist position is needed to build our community and increase brand awareness for Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a storyteller who can create original, compelling content that amplifies our brand and expands our reach. We want someone who can write concisely and creatively, and isn’t afraid to test new, bold ideas. This person should be fluent in short-form video and know how to make an audience feel something. We’re looking for someone who can cut through the noise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Creative, non-standard resumes strongly encouraged!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this ^^ describes you, please submit your resume along with:\u0026lt;br\u0026gt;1) A draft of a social media post (choose your channel) pitching why you should be Twilio’s next Social Media Specialist OR a haiku about what makes a social post go viral\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) Your favorite viral social post from a B2B company in the last six months and why you selected it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create compelling, on-brand content showcasing our customers, capabilities, and culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help execute our editorial calendar and campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Twilio’s employee advocacy program, equipping our global and regional teams to share content.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage and build our community of technical developers, consumers, and business decision makers daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Twilio’s mission of building the world’s leading customer engagement platform by showing what’s possible with it.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create interesting, engaging content for our top executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform analysis and use data to prove our program is growing and our bets are paying off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly experiment and test new tactics to reach new audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our Employee Brand team to help tell the stories of Twilions to external audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has experience managing brand social.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expresses complex thoughts or ideas in 100 characters or less.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks outside of the box and presents ideas clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is organized and loves to take projects and run with them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses data to tell a story and has proven success on social.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using social management tools, including Sprout Social, Canva, Figma, EveryoneSocial.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoys building community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Likes to have fun.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with live video, graphic design.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the Bay Area, CA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $31.77/hour - $39.71/hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $33.66/hour - $42.07/hour.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $37.34/hour - $46.68/hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7825089","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3415301,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":7825089,"updated_at":"2026-06-22T12:33:53-04:00","requisition_id":"50394","title":"Software Architect (L6)","company_name":"Twilio","first_published":"2026-05-04T00:45:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Architect, (L6).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to define and drive architectural vision, strategy, and alignment across multiple products and domains at company scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior-most technical leader, you’ll set long-term technical vision, establish architectural guardrails, and ensure coherence across distributed systems and platforms. You will drive cross-organizational initiatives, solve complex and ambiguous technical challenges, and elevate the technical standard for Twilio company-wide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set and communicate long-term architectural vision, aligning teams and leadership across Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve the most complex, ambiguous technical challenges at platform and company-wide scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide principal and staff engineers, fostering a culture of engineering excellence and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with product, engineering, and executive leaders to shape strategic direction and technical investments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience designing and scaling distributed systems and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of mentoring senior engineering talent and elevating organizational standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication, influence, and leadership skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in cloud-native, multi-region systems and architecture patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of driving adoption of engineering standards across multiple business units or product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability, platform capabilities, and data architecture at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-source project leadership or significant external technical impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in high-growth SaaS, communications, or platform companies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (Karnataka, Telangana, Maharashtra, Delhi, Tamilnadu).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7658259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3225691,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":7658259,"updated_at":"2026-06-22T12:33:50-04:00","requisition_id":"49388","title":"Software Architect, Reliability Engineering","company_name":"Twilio","first_published":"2026-02-26T13:48:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Reliability Architect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Architect in SRE, you will drive the technical strategy, vision and outcomes for Twilio’s Reliability Engineering organization. You will define and lead solutions and initiatives that ensure Twilio products are reliable worldwide, and you will define standards and guide engineering teams on best practices for designing, building, and operating resilient systems. This role is pivotal to Twilio’s commitment to operational excellence, scalability, and pragmatic, large-scale systems design in the cloud.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior technical leaders across Twilio to set and communicate the reliability strategy, translating business goals into measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence company-wide architectural decisions while balancing long-term vision with near-term and compliance needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, implementation, and operation of scalable solutions and paved roads that enable reliable, high-traffic services;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence company-wide architectural decisions to focus on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and modern observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrity and quality across the service lifecycle; design fault-tolerant architectures, incident response, disaster recovery, and capacity/cost management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product and cross-functional teams to identify reliability risks and convert them into actionable designs, programs, and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and champion reliability practices and drive systemic improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow engineers and technical leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and apply emerging SRE, cloud, and large-scale systems best practices; introduce pragmatic innovations that improve reliability at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in Reliability Engineering, Software Engineering, DevOps roles with a focus on infrastructure, backend systems, and reliability, including as a principal/architect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in driving strategic technical decisions and defining long-term technical vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of the role of Reliability Engineering in a large and diverse SaaS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving cross-org technical architecture outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud architecture, devops practices, and large-scale systems design with microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong production experience, including operational management, scaling, partitioning strategies, and tuning for performance and reliability in high-scale environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Kubernetes (e.g., EKS), deploying and managing stateful services, and cloud services like AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in infrastructure-as-code tools such as Terraform or CloudFormation for automating infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in observability tools (e.g., Prometheus, Grafana, Datadog) for monitoring distributed systems and setting up alerting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in at least one programming language (e.g., Go, Python, Java) for building automation and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing incident response processes, SLOs/SLIs, runbooks, and participating in on-call rotations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running cross-functional post-incident reviews and driving improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of distributed systems principles, including consensus, durability, throughput, and availability tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading reliability improvements in data-intensive or mission-critical systems and collaborating with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, analytical, verbal, and written communication skills, with the ability to work in cross-functional and distributed environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership in mentoring teams, influencing decisions, and balancing long-term objectives with short-term needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Specific experience owning and operating large AWS footprints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Kubernetes architecture and concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data technologies like Apache Kafka, AWS MSK, or similar for reliable streaming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building reliable products, with prior projects in high-availability systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the East Coast, USA; or remote in Ireland, UK or Spain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840.00 (Developing Minimum for Tier 3) - $284,800.00 (Mid for Tier 3).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200.00 (Developing Minimum for Tier 2) - $301,500.00 (Mid for Tier 2).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $268,000.00 (Developing Minimum for Tier 1) - $335,000.00 (Mid for Tier 1).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7647708","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3369144,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7647708,"updated_at":"2026-06-24T10:33:32-04:00","requisition_id":"49833","title":"Software Engineer","company_name":"Twilio","first_published":"2026-03-13T06:49:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Join the team as our next Software Engineer\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the job:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and maintain reliable applications for Twilio’s supply insights and trust. The work involves developing back-end applications and front-end for internal tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer in the team, you will be partnering with product managers, architects, engineering managers and other engineers to develop features for Messaging Supply products. You will be developing our messaging supply platform with emphasis on interfaces for Twilio’s suppliers to interact with Twilio, automation of manual tasks, and working on new features that support both internal and customer-facing applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, test and deploy features alongside a small, distributed collaborative team to build highly scalable and available services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate other cross-functional teams, product managers, designers, and engineers to build compelling user experiences for developers and end users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure quality by writing unit, integration, and load tests, as well as conducting thorough code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to troubleshoot/determine resolution for issues in your team\u0026#39;s domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build new features for both internal and customer-facing applications to ensure seamless integration and great customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Qualifications:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of experience with full-stack software engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals, not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of processes and engineering best practices in all phases of the software development lifecycle, such as testing and devops standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language, web stack and framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong oral and written communication skills (in English): be prepared to frequently propose and discuss ideas and implementation details with your teammates, as well as involving other stakeholders in Twilio - we’re one single team, no one flies solo!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Java frameworks like Spring, Hibernate, Dropwizard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with React or a different web development framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of DevOps CI/CD pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with agile/scrum methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience documenting your solutions and proposals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote from Estonia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7605743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3359462,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7605743,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"49545","title":"Software Engineer","company_name":"Twilio","first_published":"2026-02-11T14:21:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Stytch team at Twilio to shape the next generation of identity products. You’ll build backend systems that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact, customer-facing features, and evolve our platform for Twilio scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Go, TypeScript, and DynamoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer tools or SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and owning products consumed by paying customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is US remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - 146,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - 154,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - 171,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until September 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":436,"name":"San Francisco","location":"San Francisco, California","child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7785202","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3406490,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7785202,"updated_at":"2026-06-24T10:30:45-04:00","requisition_id":"50359","title":"Software Engineer ","company_name":"Twilio","first_published":"2026-04-17T12:48:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Voice \u0026amp;amp; Video Postflight team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and evolve next-generation distributed systems that empower our customers through high-performance APIs. You will be tasked with solving the complex challenges inherent in supporting the massive scale of Twilio Voice, ensuring our infrastructure remains robust as we expand our capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer, you will focus on the intersection of large-scale API development and advanced data systems. You will work on designing and implementing low-latency, highly scalable architectures that leverage modern database technologies to provide customers with seamless access to large-scale data.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect and implement\u0026lt;/strong\u0026gt; next-generation distributed systems capable of handling the immense throughput and concurrency requirements of Twilio Voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design low-latency, high-scale APIs\u0026lt;/strong\u0026gt; that empower customers with real-time access to their data and communications infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize and manage\u0026lt;/strong\u0026gt; distributed database environments, ensuring high availability and performance across high-volume data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full development lifecycle\u0026lt;/strong\u0026gt;, from initial system design and prototyping to the continuous operation of 24x7 production services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate across engineering teams\u0026lt;/strong\u0026gt; to solve \u0026quot;hard\u0026quot; distributed systems problems, ensuring our API layer is both resilient and developer-friendly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Master’s or Bachelor\u0026#39;s degree and 5 + years of experience in software engineering, with a focus on backend or infrastructure systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expertise in Distributed Systems\u0026lt;/strong\u0026gt;: A deep understanding of consistency models, partition tolerance, and the challenges of scaling stateful services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Languages\u0026lt;/strong\u0026gt;: Proficiency in \u0026lt;strong\u0026gt;Java,Spring, Dropwizard\u0026lt;/strong\u0026gt; and a strong grasp of building RESTful APIs at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Database Fundamentals\u0026lt;/strong\u0026gt;: Practical experience working with and tuning \u0026lt;strong\u0026gt;PostgreSQL, Aurora\u0026lt;/strong\u0026gt; or similar relational databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Infrastructure\u0026lt;/strong\u0026gt;: Familiarity with deploying and managing large-scale services on \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;GCP\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;: Comfortable operating in an agile environment with a \u0026quot;you build it, you run it\u0026quot; mentality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;OLAP \u0026amp;amp; Big Data\u0026lt;/strong\u0026gt;: Experience with \u0026lt;strong\u0026gt;ClickHouse\u0026lt;/strong\u0026gt; or other column-oriented databases for high-performance analytical queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as a code\u0026lt;/strong\u0026gt;: Familiarity with tools such as Terraform, Harness for managing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Pipelines\u0026lt;/strong\u0026gt;: Prior exposure to technologies like Kafka or Spark for moving and processing data between distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in our Dublin, Ireland office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7681338","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3378581,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP1EG5101-1","value_type":"single_select"}],"id":7681338,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"49925","title":"Software Engineer (L1)","company_name":"Twilio","first_published":"2026-03-27T10:40:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Full Stack Software Engineer (L1).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help the Messaging and Email experience team build and maintain the communications platform, used by thousands of customers worldwide to communicate through various channels. A successful candidate is passionate about designing, developing, deploying and operating software solutions at scale, self-starter, embodying a growth mindset, and wants to help Twilio deliver the best user experience for next-generation communications.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain software, contributing to the overall team success\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with a small and collaborative team, whiteboarding ideas, building full stack products, Apis and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform thorough and thoughtful code reviews to help maintain a high standard of code quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support production operations, building, releasing and assisting with team on-call\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft clear and concise documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable software systems, and background in distributed systems or infrastructure to help deliver mission critical applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building web applications that delight customers and the developers working on them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Restful services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about technology and enthusiasm for learning and working with new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion good engineering habits (development and testing techniques, security, tech debt balance, agile habits) within your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing for developers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing products on AWS, Azure or Google Cloud Services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in configuration management and deployment systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $121,635.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $128,790.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $143,100.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 24th, 2026 , but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7188174","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3226304,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7188174,"updated_at":"2026-06-22T14:54:20-04:00","requisition_id":"49164","title":"Software Engineer (L2)","company_name":"Twilio","first_published":"2025-08-27T12:25:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented Software Engineer to join our Messaging team. We are searching for engineers that take pride in delivering quality products and are enthusiastic about technology and strive for the opportunity to learn and share their knowledge. You’ll help us build and scale systems that support the core Messaging and Media functionalities in a rapidly evolving market and to provide a trusted experience to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of messaging use-cases. You will work closely with cross-functional teams to understand business requirements, design and implement reliable, scalable solutions for our Messaging Platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Will bring your unique set of diverse experiences and background to our team in an open and collaborative manner so that we can all expand and grow faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a desire to leverage your expertise but also dive into lesser known areas of technology, architecture, or whatever is needed to solve engineering day-to-day challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an open and honest communication style that always puts the customer first “Will the customer be delighted with this?”.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable dealing with ambiguity and a shifting landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are curious, willing to learn, share and improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong sense of ownership and accountability for the product you are delivering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build large-scale distributed messaging and media systems with a focus on reliability, availability, scalability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholders and product teams to gather business requirements and translate them into effective technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own your code end-to-end from development to deployment and provide operational support through on-call rotations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of troubleshooting and resolving operational issues, with opportunities to enhance existing troubleshooting processes and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the refinement of the team\u0026#39;s ticket backlog, estimating work and follow Agile ceremonies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor early in career engineers and contribute to a culture of continuous learning and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in CS or related field or equivalent working experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of related software development experience shipping multiple products / services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more programming languages including Java, Scala, C, C++ and advanced concepts like asynchronous programming, multi-threading etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in AWS cloud solutions, Kubernetes/EKS, CI/CD pipelines like Buildkite \u0026amp;amp; containerization frameworks like Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with asynchronous communication patterns like Kafka, SQS, RabbitMQ etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with relational and non-relational databases, SQL queries, query optimizations and ETL tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Testing \u0026amp;amp; Automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and interest in learning new programming languages and frameworks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working in agile teams or startup environments with strong customer focus. Commitment for engineering practices that ensure safe and fast paced releases of services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated organizational agility, cross-team collaboration, commitment for results, and excellent written and verbal communications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On-call experience debugging large scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Devops infrastructure, specifically IaC tools like Terraform and ArgoCD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong plus if you have prior experience with MMS/SMS/RCS messaging protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and implementing large scale solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in distributed and concurrent systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in debugging production infrastructure and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026quot;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026quot;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - 146,200\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - 154,700\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - 171,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until June 20th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":436,"name":"San Francisco","location":"San Francisco, California","child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7602727","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3358681,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7602727,"updated_at":"2026-06-23T16:24:05-04:00","requisition_id":"49844","title":"Software Engineer, (L2) CDP","company_name":"Twilio","first_published":"2026-02-19T10:12:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h4\u0026gt;See yourself at Twilio\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Backend Software Engineer on Twilio Segment CDP engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Segment is a best-in-class\u0026lt;a href=\u0026quot;https://segment.com/resources/cdp/\u0026quot;\u0026gt; customer data platform (CDP)\u0026lt;/a\u0026gt; designed with engineers, marketers, and product managers in mind. We’re excited to work at the cutting edge of data and artificial intelligence, such as with our\u0026lt;a href=\u0026quot;https://segment.com/blog/ai-assisted-magical-mappings/\u0026quot;\u0026gt; AI-Assisted Suggest Mappings product\u0026lt;/a\u0026gt;. And, we move \u0026lt;em\u0026gt;a lot\u0026lt;/em\u0026gt; of data -\u0026lt;a href=\u0026quot;https://segment.com/purpose-built-customer-data-platform/#:~:text=12%20trillion%20API%20calls/year\u0026quot;\u0026gt; over \u0026lt;em\u0026gt;12 trillion\u0026lt;/em\u0026gt; API calls a year\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Segment CDP products. As a Software Engineer on the team, you will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and data models, and drive system-level improvements that enhance both developer velocity and customer experience. You’ll be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long-term sustainability and performance.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;We iterate quickly on these products and features and learn new things daily — all while writing quality code using the latest AI tools. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build robust, scalable backend systems and APIs across Segment’s data platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for our managed services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;Required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience programming in one or more of the following: Go, Java, Python, or similar languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience with large scale async processing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping services (products) following CI/CD development paradigm\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good grasp of software engineering and how to build a system in scalable and extensive manner;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal technical communication skills to convey complex technical concepts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable asking questions and taking initiative to solve problems where it is often necessary to “\u0026lt;a href=\u0026quot;https://www.twilio.com/en-us/company/values\u0026quot;\u0026gt;draw the owl\u0026lt;/a\u0026gt;”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage best-in-class development productivity practices including AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building products or tools that are currently using A.I.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with event streaming technologies (Kafka, Pulsar, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with database technologies like PostgreSQL and DynamoDB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to observability tools such as Prometheus, Grafana, or Datadog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;No mandatory travel is anticipated.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;$116,960.00 to $146,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay a\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;rea): $123,760.00 to $154,700.00).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520.00 to $171,900.00).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Applications for this role are intended to be accepted until 7/16/2026, but may change based on business needs.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7767263","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3401906,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7767263,"updated_at":"2026-06-22T12:33:52-04:00","requisition_id":"50325","title":"Software Engineer (L2) Segment Team","company_name":"Twilio","first_published":"2026-05-15T10:56:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h4\u0026gt;See yourself at Twilio\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Backend Software Engineer on Twilio Segment CDP engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Segment is a best-in-class\u0026lt;a href=\u0026quot;https://segment.com/resources/cdp/\u0026quot;\u0026gt; customer data platform (CDP)\u0026lt;/a\u0026gt; designed with engineers, marketers, and product managers in mind. We’re excited to work at the cutting edge of data and artificial intelligence, such as with our\u0026lt;a href=\u0026quot;https://segment.com/blog/ai-assisted-magical-mappings/\u0026quot;\u0026gt; AI-Assisted Suggest Mappings product\u0026lt;/a\u0026gt;. And, we move \u0026lt;em\u0026gt;a lot\u0026lt;/em\u0026gt; of data -\u0026lt;a href=\u0026quot;https://segment.com/purpose-built-customer-data-platform/#:~:text=12%20trillion%20API%20calls/year\u0026quot;\u0026gt; over \u0026lt;em\u0026gt;12 trillion\u0026lt;/em\u0026gt; API calls a year\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Segment CDP products. As a Software Engineer on the team, you will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and data models, and drive system-level improvements that enhance both developer velocity and customer experience. You’ll be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long-term sustainability and performance.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;We iterate quickly on these products and features and learn new things daily — all while writing quality code using the latest AI tools. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build robust, scalable backend systems and APIs across Segment’s data platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for our managed services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;Required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience writing production-grade code in a modern programming language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience programming in one or more of the following: Go, Java, Python, or similar languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience with large scale async processing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping services (products) following CI/CD development paradigm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good grasp of software engineering and how to build a system in scalable and extensive manner;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal technical communication skills to convey complex technical concepts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable asking questions and taking initiative to solve problems where it is often necessary to “\u0026lt;a href=\u0026quot;https://www.twilio.com/en-us/company/values\u0026quot;\u0026gt;draw the owl\u0026lt;/a\u0026gt;”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage best-in-class development productivity practices including AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with event streaming technologies (Kafka, Pulsar, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with database technologies like PostgreSQL and DynamoDB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to observability tools such as Prometheus, Grafana, or Datadog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;No mandatory travel is anticipated.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;$116,960.00 to $146,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay a\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;rea): $123,760.00 to $154,700.00).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520.00 to $171,900.00).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Applications for this role are intended to be accepted until 9/11/2026, but may change based on business needs.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8009057","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3472521,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8009057,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50630","title":"Software Engineer L3","company_name":"Twilio","first_published":"2026-06-22T10:46:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Software Engineer, Email Platform (L3)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is a critical engineering role within Twilio SendGrid, requiring a hands-on engineer capable of developing, deploying, and managing highly available, massive-scale distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L3 engineer, you will act as a key driver of execution within our core services. You will be heavily involved in modernizing our backend systems, optimizing our extensive Go-based microservices, and contributing to the design and reliability of our dual-cloud infrastructure span across Amazon Web Services (AWS) and Microsoft Azure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you’ll:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES: \u0026lt;/strong\u0026gt;Architect and ship reliable, high-velocity features that handle critical traffic with low end-to-end latency. Partner closely with product management and technical leadership to break down complex system requirements into manageable, iterative milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (CODE QUALITY): \u0026lt;/strong\u0026gt;Drive rigorous code reviews and push for maintainable patterns in our Go codebase, ensuring high testing standards (unit, integration, and component testing) are executed across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (INFRASTRUCTURE \u0026amp;amp; OBSERVABILITY): \u0026lt;/strong\u0026gt;Manage and enhance cloud configurations across AWS and Azure environments utilizing Infrastructure as Code (Terraform). Ensure deep observability coverage by standardizing metrics, alerts, and distributed tracing across core data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CHAMPION ENGINEERING HEALTH: \u0026lt;/strong\u0026gt;Advocate for a clean architectural foundation. Proactively identify technical debt, system bottlenecks, and single points of failure (SPOF), balancing feature delivery with critical platform refactoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MENTOR AND LEAD: \u0026lt;/strong\u0026gt;Foster a collaborative environment by mentoring junior engineers, leading technical sprint planning, and sharing expertise across distributed engineering nodes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 4+ years of professional software engineering experience building and operating resilient backend services at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Development Workflow:\u0026lt;/strong\u0026gt; Practical experience leveraging AI-assisted development tools (such as Claude Code) to accelerate code generation, automate testing, and streamline debugging workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency:\u0026lt;/strong\u0026gt; Strong, hands-on production experience writing clean, idiomatic, and highly concurrent \u0026lt;strong\u0026gt;Go (Golang), Java or Python\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Infrastructure:\u0026lt;/strong\u0026gt; Solid experience deploying and managing production workloads in cloud environments—ideally with deep exposure to \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; core services (such as EC2, S3, Aurora, or DynamoDB) AND \u0026lt;strong\u0026gt;Microsoft Azure\u0026lt;/strong\u0026gt; equivalents (such as Virtual Machines, Blob Storage, Azure SQL, or Cosmos DB).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt; for provision-level automation and maintaining environment parity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems:\u0026lt;/strong\u0026gt; Strong theoretical and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing ecosystems).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Mindset:\u0026lt;/strong\u0026gt; Strong foundational background in computer science fundamentals, data structures, and building self-healing cloud architectures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience managing high-throughput applications running inside containerized infrastructure (\u0026lt;strong\u0026gt;Docker, Kubernetes\u0026lt;/strong\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with database migration pathways (e.g., transitioning traditional on-prem/relational datastores to managed instances like \u0026lt;strong\u0026gt;AWS Aurora\u0026lt;/strong\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing \u0026lt;strong\u0026gt;OpenTelemetry\u0026lt;/strong\u0026gt; or distributed tracing systems across decoupled microservice platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience handling constraints related to network topology, proxy layers, or \u0026lt;strong\u0026gt;mail transfer agent (MTA)\u0026lt;/strong\u0026gt; protocols.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - $203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 7/28/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7926883","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3445081,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7926883,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"49974","title":"Software Engineer (L3)","company_name":"Twilio","first_published":"2026-05-20T13:17:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as a Senior Software Engineer for Stytch, where you\u0026#39;ll shape the next generation of identity products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer you will help scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences. You’ll build backend APIs that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact customer-facing features, and evolve our platform for Twilio’s scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Go, TypeScript, and DynamoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer tools or SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and owning products consumed by paying customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - 176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - 187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - 208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 30 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7954715","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3453710,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7954715,"updated_at":"2026-06-22T12:33:55-04:00","requisition_id":"50492","title":"Software Engineer (L3) Data Substrate","company_name":"Twilio","first_published":"2026-06-01T13:07:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Software Engineer on our Data \u0026amp;amp; Analytics Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced Software Engineer to join our Data Platform team. In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of data-driven initiatives. You will work closely with cross-functional teams to understand business requirements, architect scalable solutions, and implement data solutions and infrastructure for our Data Platform. The ideal candidate will have a passion for leveraging data to drive business impact, strong technical skills, and experience with modern data technologies.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain infrastructure and scalable frameworks to support data ingestion, processing, and analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders, analysts, and product teams to understand business requirements and translate them into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement data solutions using modern data technologies such as Kafka, Spark, Hive, Hudi, Presto, Airflow, and cloud-based services like AWS Lakeformation, Glue and Athena.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement frameworks and solutions for performance, reliability, and cost-efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with emerging technologies and best practices in big data technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor early in career engineers and contribute to a culture of continuous learning and improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in\u0026amp;nbsp; software development or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in programming languages such as Python, Java, or Scala.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with building frameworks for big data technologies such as Spark, Kafka, Hive, and distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS technologies at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of software engineering principles, including object-oriented and functional programming paradigms, design patterns, and code quality practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal \u0026amp;amp; written communication skills, with the ability to work effectively in a cross-functional team environment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bias to action, ability to iterate and ship rapidly\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to build data products, prior projects in this area\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - $203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 6/30/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7661919","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372953,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7661919,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"50005","title":"Software Engineer - Video","company_name":"Twilio","first_published":"2026-02-27T11:24:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2) - for Voice Trust: helping ensure Twilio’s Voice customers have reliable voice communication with their customers that ensure their customers will answer their calls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to add to our Voice Connectivity Trust team in the US\u0026amp;nbsp; to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an owner:\u0026lt;/strong\u0026gt; Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the customer\u0026#39;s shoes:\u0026lt;/strong\u0026gt; Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write it down:\u0026lt;/strong\u0026gt; Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be bold:\u0026lt;/strong\u0026gt; Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the owl:\u0026lt;/strong\u0026gt; Figure out novel ways of solving customer problems for the Voice channel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related engineering field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work well in a team setting and both highly motivated and motivating\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate with metrics how you have used AI to increase productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge\u0026amp;nbsp; and experience working with SIP protocol\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience working with Stir/Shaken protocol\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;This role will be Remote in the USA but is \u0026lt;strong\u0026gt;not eligible to be hired in CA, NY, WA, PA, CT.\u0026lt;/strong\u0026gt; We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600 - $143,300\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400 - $151,700\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Based in the San Francisco Bay area, California: $134,800 - $168,500.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8024642","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3478811,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK5544-1","value_type":"single_select"}],"id":8024642,"updated_at":"2026-06-23T17:39:00-04:00","requisition_id":"50742","title":"Sr. Global Event Manager, Event Content Strategy and Production","company_name":"Twilio","first_published":"2026-06-23T16:46:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr. Global Event Manager, Event Content Strategy and Event Production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead event content strategy, agenda architecture, speaker experience, and production readiness across Twilio’s priority flagship and internal events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role serves as an in-house event content strategist and executive producer for high-visibility programs including SIGNAL, SIGNAL World Tour, and SKO. You will translate business priorities, product narratives, audience needs, speaker moments, and production requirements into cohesive, high-quality event experiences that are strategically sound, operationally feasible, and polished onsite.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead \u0026lt;/strong\u0026gt;content strategy, session architecture, speaker experience, and production readiness across priority Global Events programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate \u0026lt;/strong\u0026gt;business objectives, product priorities, audience needs, and executive direction across sessions for keynotes, breakouts, workshops, executive sessions, livestream, on-demand content, and special programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop \u0026lt;/strong\u0026gt;agenda frameworks in partnership with the flagship events team across general sessions, breakouts, workshops, customer moments, sponsor content, executive programs, and special experiences to ensure strong attendee value and alignment to business, product, and GTM priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner\u0026lt;/strong\u0026gt; with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales, executive stakeholders, production partners, and the broader Global Events team to drive alignment across content, agenda, speaker, and production workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define and maintain\u0026lt;/strong\u0026gt; production standards across general session, breakout rooms, livestream, on-demand content, and priority content experiences to ensure production decisions support the event narrative, speaker needs, audience engagement, accessibility, and Twilio brand expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Oversee\u0026lt;/strong\u0026gt; speaker readiness strategy, including milestone planning, rehearsal approach, deck review timelines, know-before-you-go communications, content lock dates, and onsite support models for executives, customers, internal speakers, partners, and breakout speakers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guide\u0026lt;/strong\u0026gt; content operations workflows, including call for presentations, CMS / Sessionboard management, agenda data, session metadata, speaker records, reporting, dashboards, deck tracking, brand / legal review, and production handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage \u0026lt;/strong\u0026gt;production partner and AVL collaboration by defining technical requirements, reviewing production scope, supporting vendor selection, and ensuring production plans are realistic, cost-conscious, and aligned to Twilio standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Create and maintain\u0026lt;/strong\u0026gt; integrated workbacks, decision paths, escalation models, playbooks, templates, review workflows, and operating models that enable cross-functional teams to execute with clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify\u0026lt;/strong\u0026gt; content, speaker, agenda, and production risks early; escalate blockers clearly; recommend solutions; and drive timely decisions with the appropriate stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead \u0026lt;/strong\u0026gt;post-event retrospectives for content, agenda, speaker experience, and production workstreams, capturing learnings and improving scalable playbooks for future programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in event content strategy, event production, agenda development, speaker experience, executive events, or large-scale B2B event programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience serving as an internal Executive Producer, senior content lead, or senior production lead for complex events with multiple stages, speaker types, stakeholder groups, and production dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building event content strategies that connect business priorities, audience needs, agenda architecture, speaker strategy, and production execution into a cohesive attendee experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with executive stakeholders and cross-functional partners, including Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Relations, Sales, production partners, and event teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of production planning, show flow, stage experience, breakout production, livestream, on-demand content, rehearsal planning, and onsite execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience overseeing content operations workflows, including CFP, CMS or agenda management, speaker resources, deck collection, brand / legal review, and production lock.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills, including the ability to build workbacks, playbooks, templates, escalation paths, decision logs, and operating models that help teams execute with clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, executive presence, and stakeholder management skills, with the ability to influence senior leaders, communicate tradeoffs, and make clear recommendations in complex or ambiguous situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and a strong quality bar for narrative clarity, attendee experience, speaker readiness, brand alignment, and production polish.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting large-scale technology, SaaS, developer, customer, sales, or executive events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with event content platforms, agenda management tools, CMS workflows, or speaker management systems such as Sessionboard, Swoogo, RainFocus, Airtable, or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Product Marketing or Brand teams on keynote narratives, product launches, demos, customer stories, or executive moments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building scalable content, production, and speaker readiness playbooks across flagship, regional, internal, or repeatable event programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a fast-paced, matrixed environment with shifting priorities, multiple stakeholders, and high-visibility deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320 - $132,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $125,040 - $156,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7968265","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3459024,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK5544-1","value_type":"single_select"}],"id":7968265,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50574","title":"Sr. Global Events Manager, Event Technology and Registration Operations","company_name":"Twilio","first_published":"2026-06-03T18:18:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr. Global Events Manager, Event Technology and Registration Operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to own the technical and operational infrastructure that powers our global events portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will create the operating model for how event technology, registration, data, reporting, and digital attendee experiences work across Twilio events. This role blends strategy with hands-on execution to build frameworks, templates, and support models that allow cross-functional teams to deliver consistent, high-quality event experiences at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The event technology strategy, standards, and governance model across Twilio Global Events, serving as the center of excellence for event platforms, registration operations, attendee data, mobile app experiences, surveys, and onsite technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the strategy, configuration, QA, and launch process for event mobile app experiences, surveys, attendee engagement tools, lead retrieval, badging, onsite registration hardware, and onsite technology readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Event data flows from registration through Salesforce and Tableau, including field mapping, naming conventions, data QA, campaign tracking, reporting requirements, issue resolution, and post-event closeout.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design\u0026lt;/strong\u0026gt; registration strategies, including registration flows, form logic, attendee types, approval workflows, data standards, compliance requirements, onsite check-in needs, QA processes, and launch readiness reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner\u0026lt;/strong\u0026gt; with Marketing Operations, Data, Web, Brand, Legal, Product Marketing, Sales, Field Marketing, Developer Network, and event stakeholders to ensure event technology supports audience goals, business priorities, privacy requirements, and downstream reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build\u0026lt;/strong\u0026gt; scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines, reporting frameworks, and support paths that allow distributed teams to execute smaller or repeatable events with greater consistency and less manual lift.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage\u0026lt;/strong\u0026gt; event technology vendor relationships, platform roadmaps, support models, service expectations, renewals, and technology-related budget inputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Guide \u0026lt;/strong\u0026gt;the planning, requirements, testing, and launch process for event websites and landing pages, including wireframes, copy documents, ticket requirements, metadata, accessibility considerations, registration paths, and user experience reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify\u0026lt;/strong\u0026gt; gaps in process, ownership, tooling, data quality, or execution, and create clear paths to resolution through documentation, stakeholder alignment, and operational follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use\u0026lt;/strong\u0026gt; AI and automation tools to improve event operations, including process documentation, data cleanup, workflow design, content QA, testing plans, benchmarking, reporting preparation, and repeatable templates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in event technology, registration operations, or marketing operations within a B2B SaaS environment, or high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Salesforce and event data expertise, including campaign tracking, attendee data, field mapping, reporting requirements, data QA, post-event data transmission, and downstream reporting workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with event technology platforms such as Swoogo, Cvent, RainFocus, BigMarker, Qualtrics, Bizzabo, Splash, ON24, Webex Events, or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting large-scale events (2,000+ attendees) and managing mobile event apps or onsite hardware.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel or Google Sheets skills, including data cleanup, reconciliation, formulas, pivot tables, lookups, QA, and reporting-ready data preparation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build scalable templates, operating playbooks, intake models, documentation, QA processes, launch readiness frameworks, and post-event closeout processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to use AI or automation tools to improve productivity, streamline workflows, accelerate documentation, support analysis, strengthen QA, and scale repeatable processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills across workback planning, milestone tracking, stakeholder reviews, launch readiness, issue resolution, vendor coordination, post-event wrap-up, and archival.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High bar for brand consistency, attendee experience, accessibility, data quality, privacy, compliance, and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of ownership, with the ability to identify gaps, clarify ambiguity, drive decisions, and move work forward across multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think like both a systems owner and an event marketer, balancing operational requirements with audience experience, brand quality, and business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track record of building self-service technology operating models, platform roadmaps, center-of-excellence programs, or scalable enablement models for distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional partnership skills across Web, Brand, Marketing Operations, Legal, Data, Field Marketing, Product Marketing, Sales, Procurement, and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of global event requirements, including privacy, accessibility, localization, compliance, and regional event support needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools such as Tableau, Airtable, Figma, Adobe Experience Manager, Marketo, or similar marketing, reporting, web, and collaboration platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320 - $132,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $125,040 - $156,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7972646","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3460881,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK6014-1","value_type":"single_select"}],"id":7972646,"updated_at":"2026-06-24T10:28:57-04:00","requisition_id":"50547","title":"Staff Business Intelligence Engineer","company_name":"Twilio","first_published":"2026-06-17T09:42:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Business Intelligence Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to transform Twilio\u0026#39;s data into a strategic asset – making insights accessible, reliable, and actionable for every corner of the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Data team at Twilio builds the analytical foundation that the entire company depends on – from Finance to Sales to Marketing to Customer Support. We own the platforms, pipelines, and data products that help business partners move with confidence. We are seeking a \u0026lt;strong\u0026gt;Staff Business Intelligence Engineer\u0026lt;/strong\u0026gt; to lead our BI platform strategy. This person would manage our reporting tools, deliver high-impact analytics, and help pioneer agentic AI capabilities that make self-service a reality across Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own and evolve\u0026lt;/strong\u0026gt; Twilio\u0026#39;s suite of business intelligence tools, driving governance, performance, and long-term roadmap decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and build\u0026lt;/strong\u0026gt; scalable, reusable dashboards and reports that surface actionable insights for stakeholders across legal, billing operations, and other mission critical business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect and deploy\u0026lt;/strong\u0026gt; agentic AI solutions that enable natural language querying, automated insight generation, and self-service analytics for non-technical business partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with\u0026lt;/strong\u0026gt; data engineers, business partners, and AI/ML engineers to translate complex analytical requirements into reliable, well-documented data products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish and champion\u0026lt;/strong\u0026gt; BI best practices, including semantic layer design, metric definitions, data access governance, and documentation standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with\u0026lt;/strong\u0026gt; business leaders to identify opportunities where better data visibility can drive meaningful outcomes, and prioritize accordingly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in business intelligence, data analytics, or a related field, with at least 2 years in a staff or senior individual contributor role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing and administering enterprise BI platforms (Tableau, Looker, Superset, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills and experience with data modeling in a modern data warehouse (e.g., Snowflake, Athena, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering self-service analytics capabilities that reduced dependency on centralized data teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working directly with business stakeholders to define requirements and translate them into scalable data products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with dbt or similar semantic/transformation layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Python for analytics automation or data pipeline work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLMs, AI agents, or other AI technologies applied to analytics use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data governance frameworks and access control best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7851920","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3421344,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG6704-1","value_type":"single_select"}],"id":7851920,"updated_at":"2026-06-22T12:33:53-04:00","requisition_id":"48546","title":"Staff, Data Scientist ","company_name":"Twilio","first_published":"2026-04-29T20:12:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026amp;nbsp; Senior Engineering Manager in Twilio’s Conversational AI Organization, leading our Agent Connect team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Agent Connect team at Twilio is building the bridge between AI agents and the Twilio platform and we are seeking a Senior Engineering Manager to lead the team and help set their strategy. This role will lead the team responsible for enabling Twilio customers building and operating best in class agents to connect those Agents to all of Twilio’s channels and our conversation primitives. If you’re interested in helping spearhead how Twilio wants customers to build AI Agents and connect them to Twilio, this role is for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt; the engineering strategy and execution for enabling customer AI agents to securely and reliably consume Twilio platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build\u0026lt;/strong\u0026gt; and scale systems that power the connections between AI agents and the Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt; across product, platform, security, and go-to-market teams to identify high-impact use cases and deliver production-ready solutions to our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cultivate\u0026lt;/strong\u0026gt; a high-performing engineering team by hiring, mentoring, and developing managers and engineers across a rapidly evolving technical space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive\u0026lt;/strong\u0026gt; operational excellence by establishing clear metrics, performing roadmap planning, and ensuring reliability, compliance, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Acquire\u0026lt;/strong\u0026gt; new technical skills and knowledge in a fast-paced, high-delivery environment. There will be a steep learning curve to this job, you should be comfortable diving in the deep end and creating clarity for yourself.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years hands on experience as an engineer writing production-grade code in a modern programming language (language agnostic)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience directly supervising teams of engineers across different disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience fostering a culture of technical excellence and guiding a team through technical design decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of shipping products to production, testing ideas early with customers and iterating rapidly on their feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer focus, our feedback loop with customers will be very tight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026amp;nbsp; Our ideas will only be as good as our ability to share them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for emerging technologies and staying up to date on their latest developments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building a product from idea to product market fit (zero to one).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading the development of products or features which leverage LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart.\u0026amp;nbsp; Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200.00 - 259,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360.00 - 274,200.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $243,680.00 - 304,600.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 25th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7962686","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436083,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4914-1","value_type":"single_select"}],"id":7962686,"updated_at":"2026-06-24T10:30:39-04:00","requisition_id":"50428","title":"Staff Enterprise Security Engineer, AI Security","company_name":"Twilio","first_published":"2026-05-28T04:39:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Enterprise Security Engineer (AI Security)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Enterprise Security Engineer, you will be a technical leader within the EntSec team, responsible for the foundational security posture of our organization. You will serve as an SME on the technical strategy and engineering execution for securing the AI ecosystem in our Enterprise, moving beyond policy into building the foundational \u0026quot;decision infrastructure\u0026quot; and technical guardrails that allow the enterprise to innovate with AI at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also guide strategic direction and collaboration across enterprise security domains. You will need a background in security engineering and the cross-functional influence necessary to solve ambiguous, large-scale problems. Leveraging expertise in security assessments,\u0026amp;nbsp; threat modeling, identity and access control principles, and data protection, you will architect and build preventative guardrails and mitigate new risks introduced by first and third-party AI agents in our Enterprise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure reference architectures for Enterprise AI platforms that secures every Twilion’s engagement with them, ensuring data integrity, regulatory compliance, and resilience against evolving AI threats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a definitive framework for AI vetting, driving the cultural and policy shifts needed to institutionalize this strategic mindset across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross functional partners to develop and set the long term roadmap for agentic AI identity and posture management, ensuring cohesive strategies for reducing risk from agentic AI use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve our enterprise security posture through high-quality code (Python, Go, or similar) and automated infrastructure management via IAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical mentor to junior engineers and a strategic advisor to leadership on the evolving AI landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in security engineering or infrastructure security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience leading teams in a technical capacity or leading technical risk analysis in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in cloud security (AWS, GCP) and container security (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and deploying complex security systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in programming languages such as Python, Go, or Java.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in building, deploying and reviewing automation for complex security workflows, including use of both AI-driven and traditional automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to explain complex AI security risks to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Ireland or the UK\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7904291","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436083,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4914-1","value_type":"single_select"}],"id":7904291,"updated_at":"2026-06-24T10:30:39-04:00","requisition_id":"50428","title":"Staff Enterprise Security Engineer, AI Security","company_name":"Twilio","first_published":"2026-05-08T04:52:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Enterprise Security Engineer (AI Security)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Enterprise Security Engineer, you will be a technical leader within the EntSec team, responsible for the foundational security posture of our organization. You will serve as an SME on the technical strategy and engineering execution for securing the AI ecosystem in our Enterprise, moving beyond policy into building the foundational \u0026quot;decision infrastructure\u0026quot; and technical guardrails that allow the enterprise to innovate with AI at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also guide strategic direction and collaboration across enterprise security domains. You will need a background in security engineering and the cross-functional influence necessary to solve ambiguous, large-scale problems. Leveraging expertise in security assessments,\u0026amp;nbsp; threat modeling, identity and access control principles, and data protection, you will architect and build preventative guardrails and mitigate new risks introduced by first and third-party AI agents in our Enterprise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure reference architectures for Enterprise AI platforms that secures every Twilion’s engagement with them, ensuring data integrity, regulatory compliance, and resilience against evolving AI threats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a definitive framework for AI vetting, driving the cultural and policy shifts needed to institutionalize this strategic mindset across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross functional partners to develop and set the long term roadmap for agentic AI identity and posture management, ensuring cohesive strategies for reducing risk from agentic AI use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve our enterprise security posture through high-quality code (Python, Go, or similar) and automated infrastructure management via IAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical mentor to junior engineers and a strategic advisor to leadership on the evolving AI landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in security engineering or infrastructure security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience leading teams in a technical capacity or leading technical risk analysis in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in cloud security (AWS, GCP) and container security (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and deploying complex security systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in programming languages such as Python, Go, or Java.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in building, deploying and reviewing automation for complex security workflows, including use of both AI-driven and traditional automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to explain complex AI security risks to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Ireland or the UK\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7061880","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3190198,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5174-1","value_type":"single_select"}],"id":7061880,"updated_at":"2026-06-22T12:33:49-04:00","requisition_id":"49052","title":"Staff Machine Learning Engineer","company_name":"Twilio","first_published":"2025-08-06T13:22:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next L4, Machine Learning Engineer, Trust Intelligence Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Twilio’s rapidly-growing Trust Intelligence Platform team as an L4 Machine Learning. You will design, build, and operate the cloud-native data and ML infrastructure that powers every customer interaction, enabling Twilio’s product teams and customers to move from raw events to real-time intelligence. This is a hands-on, builder-focused role that offers clear technical ownership, mentoring, and growth inside a company defining the future of communications with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, implement, and maintain scalable data pipelines and feature stores for batch and real-time workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reproducible ML training, evaluation, and inference workflows using modern orchestration and MLOps tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate event streams from Twilio products (e.g., Messaging, Voice, Segment) into unified, analytics-ready datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, test, and improve data quality, model performance, latency, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, data science, and security teams to ship resilient, compliant services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate deployment with CI/CD, infrastructure-as-code, and container orchestration best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce clear documentation, dashboards, and runbooks; share knowledge through code reviews and brown-bag sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace Twilio’s “We are Builders” values by taking ownership of problems and driving them to completion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.S. in Computer Science, Data Engineering, Electrical Engineering, Mathematics, or related field—or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4-8 years building and operating data or ML systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python and SQL; comfortable with software engineering fundamentals (testing, version control, code reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with ETL/ELT orchestration tools (e.g., Airflow, Dagster) and cloud data warehouses (Snowflake, BigQuery, or Redshift).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML lifecycle tooling such as MLflow, SageMaker, Vertex AI, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Docker and Kubernetes and at least one major cloud platform (AWS, GCP, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data modeling, distributed computing concepts, and streaming frameworks (Spark, Flink, or Kafka Streams).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical thinking, communication skills, and a demonstrated sense of ownership, curiosity, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Twilio Segment, Kafka/Kinesis, or other high-throughput event buses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to infrastructure-as-code (Terraform, Pulumi) and GitHub-based CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical knowledge of generative AI workflows, foundation-model fine-tuning, or vector databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source data/ML projects or published technical presentations/blogs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain experience in communications, marketing automation, or customer engagement analytics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240 - 235,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - 249,100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360 - 276,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until May 20th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7520997","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3332313,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5174-1","value_type":"single_select"}],"id":7520997,"updated_at":"2026-06-24T10:34:33-04:00","requisition_id":"49846","title":"Staff Machine Learning Engineer (L4)","company_name":"Twilio","first_published":"2026-01-11T23:32:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;About the job\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to scope, design, and deploy machine learning systems into the real world, the individual will closely partner with Product \u0026amp;amp; Engineering teams to execute the roadmap for Twilio’s AI/ML products and services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will understand customers need, build data products that works at a global scale and own end-to-end execution of large scale ML solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To thrive in this role, you must have a deep background in ML engineering, and a consistent track record of solving data \u0026amp;amp; machine-learning problems at scale. You are a self-starter, embody a growth attitude, and collaborate effectively across organizations.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain scalable machine learning solutions in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train and validate both deep learning-based and statistical-based models considering use-case, complexity, performance, and robustness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate end-to-end understanding of applications and develop a deep understanding of the “why” behind our models \u0026amp;amp; systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product managers, tech leads, and stakeholders to analyze business problems, clarify requirements and define the scope of the systems needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with data platform teams to build robust scalable batch and realtime data pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with software engineers, build tools to enhance productivity and to ship and maintain ML models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive high engineering standards on the team through mentoring and knowledge sharing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold engineering best practices around code reviews, automated testing and monitoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of applied ML experience with proficiency in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in the foundations of Machine Learning and building blocks of modern Deep Learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building, shipping and maintaining Machine Learning models in production in an ambiguous and fast paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of designing and architecting large scale experiments and analysis to inform product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a clear understanding of frameworks like - PyTorch, TensorFlow, or Keras, why and how these frameworks do what they do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML Ops concepts related to testing and maintaining models in production such as testing, retraining, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to ramp up, understand, and operate effectively in new application / business domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve explored modern data storage, messaging, and processing tools (Kafka, Apache Spark, Hadoop, Presto, DynamoDB etc.) and demonstrated experience designing and coding in big-data components such as DynamoDB or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an agile team environment with changing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of working on AWS\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Large Language Models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Location\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Travel\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What We Offer\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7904293","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436084,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7904293,"updated_at":"2026-06-24T10:30:42-04:00","requisition_id":"50487","title":"Staff Product Manager","company_name":"Twilio","first_published":"2026-06-12T16:58:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the cloud, APIs, communications, and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a regulated ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in British Columbia. : $145,840.00 - $\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;182,300.00\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;30th July, 2026, \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7818178","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3413525,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7818178,"updated_at":"2026-06-24T10:32:24-04:00","requisition_id":"50339","title":"Staff, Product Manager","company_name":"Twilio","first_published":"2026-04-15T17:53:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the cloud, APIs, communications, and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a regulated ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$CAD: 145,840.00 - $CAD: 182,300.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7821526","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3413525,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7821526,"updated_at":"2026-06-24T10:32:24-04:00","requisition_id":"50339","title":"Staff, Product Manager","company_name":"Twilio","first_published":"2026-04-16T11:55:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the cloud, APIs, communications, and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a regulated ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $183,960.00- $228,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 24,2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7918885","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3441956,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7918885,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"50499","title":"Staff Product Manager - Enterprise AI","company_name":"Twilio","first_published":"2026-05-13T13:20:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Staff Product Manager - Enterprise AI on Twilio\u0026#39;s Enterprise AI team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM corporate functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We\u0026#39;re building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Staff Product Manager for Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across both GTM and Corporate Functions. You\u0026#39;ll build intelligent agents, automation workflows, and operational tools that transform how Twilio works across Sales, Support, Operations, Finance, Legal, and HR - from sales productivity and customer support efficiency to financial operations, legal contract management, and HR processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for understanding the unique workflows, pain points, and opportunities across these diverse business functions, then designing and delivering AI-powered products that drive measurable business impact. This includes everything from AI assistants that help sales teams close deals faster, to support agents that deflect cases and accelerate resolution, to compliance tools that automate manual investigations, to financial automation that streamlines invoice processing, to legal tools that accelerate contract review, and HR agents that streamline recruiting and onboarding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work closely with GTM and Corporate Function leaders, operations teams, engineering, data science, and AI/ML teams to deliver a cohesive product vision that scales across multiple use cases while leveraging our unified Enterprise AI platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Product Manager, you will:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Product Strategy \u0026amp;amp; Roadmap\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define and execute the product roadmap for Enterprise AI \u0026lt;/strong\u0026gt;spanning GTM functions (Sales, Support, Operations) and Corporate Functions (Finance, Legal, HR). Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional product development \u0026lt;/strong\u0026gt;across multiple business domains, balancing the needs of diverse stakeholders within a unified platform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;GTM AI Capabilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build AI-powered solutions \u0026lt;/strong\u0026gt;across Sales, Support, and Operations functions that drive measurable GTM improvements. This includes sales productivity tools (intelligent account insights, opportunity management, propensity-to-buy signals, automated CRM workflows), support automation (case deflection, intelligent triage, agent assistance, knowledge retrieval), and compliance/risk operations (automated user vetting, fraud detection, compliance investigation dashboards, workflow orchestration for onboarding and audits).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Corporate Functions AI Capabilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build AI-powered solutions across \u0026lt;/strong\u0026gt;Finance, Legal, and HR functions that transform operational efficiency. This includes financial automation (invoice/billing processing, expense management, automated reconciliation, forecasting and analytics), legal operations (contract review and generation, clause extraction, compliance tracking, risk assessment tools), and HR productivity (recruiting automation, candidate screening, onboarding workflows, employee self-service, benefits administration).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Platform Integration \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage the Enterprise AI platform \u0026lt;/strong\u0026gt;to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each business function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrate with enterprise systems \u0026lt;/strong\u0026gt;including Salesforce, Zendesk, Workday, NetSuite, DocuSign, compliance platforms (Sift, etc.), contract management platforms, HRIS systems, and internal Twilio tools to deliver seamless, embedded AI experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with Engineering, Data Science, and AI/ML teams \u0026lt;/strong\u0026gt;to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across all use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management \u0026amp;amp; Adoption\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with business leaders\u0026lt;/strong\u0026gt; across GTM and Corporate Functions to understand their strategic priorities, operational challenges, and success metrics. Translate these into product requirements and clear roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive adoption and enablement by working directly with end users, \u0026lt;/strong\u0026gt;training teams on new AI capabilities, gathering feedback, and iterating on product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure and communicate impact through clear metrics \u0026lt;/strong\u0026gt;on productivity gains, efficiency improvements, cost savings, and business outcomes driven by AI products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of product management experience at fast-paced technology companies, with at least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of at least two of the following domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success delivering measurable business impact through product innovation and operational efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-powered sales tools, support automation platforms, compliance/risk management systems, finance tools, legal tech platforms, or HR automation systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise platforms including Salesforce, Zendesk, Workday, and other enterprise systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with sales methodologies (MEDDPICC, etc.), support best practices (ITIL), operational excellence frameworks, finance best practices (financial close, procurement, FP\u0026amp;amp;A), legal operations (contract management, matter management), and HR processes (recruiting, onboarding, HRIS administration)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building internal tools, operational dashboards, or productivity platforms for business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with recommendation systems, predictive analytics, ML-driven insights, document processing, intelligent document understanding, or knowledge management systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving adoption of new products across large, distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640- $205,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960 - $228,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until 06/27/26, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7944328","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3450929,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7944328,"updated_at":"2026-06-22T12:33:55-04:00","requisition_id":"R260657","title":"Staff Software Engineer","company_name":"Twilio","first_published":"2026-06-18T15:08:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2026, \u0026quot;getting a phone number\u0026quot; is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer (P4),\u0026amp;nbsp; you will be a key technical leader for a platform that processes millions of requests.\u0026amp;nbsp; You will build innovative solutions while working closely with Twilio partners to ensure alignment. You will lead the technical design and influence the strategic direction that shapes Twilio’s compliance footprint. You will collaborate with cross functional teams and stakeholders across Twilio who rely on your team\u0026#39;s APIs, services, and tooling to operate efficiently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, improve test coverage, and translate complex regulatory requirements into executable logic. Your mission is to turn ambitious designs into production-grade features.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ACCELERATE WITH AI: \u0026lt;/strong\u0026gt;Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team\u0026#39;s velocity through AI augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from \u0026quot;writing code\u0026quot; to \u0026quot;reviewing and orchestrating AI-generated logic\u0026quot; without sacrificing security or quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WRITE IT DOWN:\u0026lt;/strong\u0026gt; Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Proficiency\u0026lt;/strong\u0026gt; in \u0026lt;strong\u0026gt;Java or Go\u0026lt;/strong\u0026gt;, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Mastery:\u0026lt;/strong\u0026gt; Deep experience with cloud-native infrastructure (\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; preferred), microservices patterns, and designing \u0026quot;five-nines\u0026quot; (99.999%) resilient systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Workflow: \u0026lt;/strong\u0026gt;Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Excellence:\u0026lt;/strong\u0026gt; A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Savvy:\u0026lt;/strong\u0026gt; Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership:\u0026lt;/strong\u0026gt; Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telecom Domain Expertise:\u0026lt;/strong\u0026gt; Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinking:\u0026lt;/strong\u0026gt; Experience building \u0026quot;internal platforms\u0026quot; that enable other developer teams to move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic Systems:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Experience building or integrating AI agents into internal developer platforms or automated ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the West Coast, USA including San Francisco Bay Area\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $213,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $226,500.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00 - $251,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;30th June, 2026, \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7996770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468380,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7996770,"updated_at":"2026-06-24T10:26:44-04:00","requisition_id":"50655","title":"Staff Software Engineer (L4)","company_name":"Twilio","first_published":"2026-06-15T03:11:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff engineer (L4), Twilio’s Segment team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You\u0026#39;ll be designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship features that opt for high availability and throughput with eventual consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineering and product leads, as well as teams across Twilio Segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the reliability and security of the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize globally available and highly scalable distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to act as a team Tech Lead as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers on the team in technical architecture and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with application teams to deliver end to end customer success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with high-scale messaging/streaming systems (several thousand events/sec) and processing engines ( 1M+ events/sec).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience writing production-grade code in a modern programming language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience programming in one or more of the following: Go, Java, Scala, or similar languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well-versed in concurrent programming, along with a solid grasp of Linux systems and networking concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Cloud Platform (GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in message passing systems (e.g., Kafka, AWS Kinesis) and/or modern stream processing systems (e.g., Spark, Flink).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage best-in-class development productivity practices including AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping services (products) following CI/CD development paradigm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of architectural patterns of high-scale web applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally domain expertise in the Modern Data stack with experience in developing cloud-based data solution components and architecture covering data ingestion, data processing and data storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a track record of successfully leading teams, large projects, or owned and built an important, complex system end to end, delivered iteratively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal technical communication skills to convey complex technical concepts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and operating AWS infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Maharashtra, Telangana, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7716279","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3389164,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7716279,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"50126","title":"Staff Software Engineer (L4)","company_name":"Twilio","first_published":"2026-03-13T17:04:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We\u0026#39;re building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio\u0026#39;s Customer Support organization operates through AI-powered tools and agentic products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for \u0026lt;strong\u0026gt;Full-Stack Engineers\u0026lt;/strong\u0026gt; who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences.\u0026amp;nbsp; This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Joining this team means building \u0026lt;strong\u0026gt;production grade, full-stack AI applications\u0026lt;/strong\u0026gt;. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with a track record of mentoring and developing high-performing engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8015738","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3475277,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8015738,"updated_at":"2026-06-24T10:27:52-04:00","requisition_id":"50670","title":"Staff, Software Engineer (L4)","company_name":"Twilio","first_published":"2026-06-22T02:46:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff, Software Engineer(L4)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help build IAM products and features our customers will love being part of our amazing Identity Platform Team in Bangalore, India. Our mission is to provide a mission-critical authentication and authorization platform that unlocks secure product experiences that customers love.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and implement high-quality Java-based applications and microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to define, design, and ship new features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews to ensure code quality and adherence to coding standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and debug issues to ensure smooth application performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and operate, high-scale cloud based systems and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document technical specifications and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage your work through the use of Github, Jira, and our build/deploy systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a computer science related field as a minimum requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of proven experience as a Java Developer, with a strong understanding of Java programming language and ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building resilient, high-throughput Microservices and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Java frameworks such as Dropwizard,Spring, Hibernate, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with technologies like MySQL, Aurora, DynamoDB, Kafka, Memcached.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting complex production issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Agile/Scrum methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with version control systems such as Git.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms, preferably AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of containerization technologies such as Docker and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (karnataka, Tamilnadu,Telangana, Maharashtra, Delhi) .\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7782805","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3406090,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7782805,"updated_at":"2026-06-22T12:33:52-04:00","requisition_id":"50327","title":"Staff Software Engineer (L4) Data Platform","company_name":"Twilio","first_published":"2026-04-06T18:00:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Staff Software Engineer on our Data \u0026amp;amp; Analytics Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in software development, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Hadoop, Spark, Kafka, and other distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and operating large-scale systems using AWS technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in programming languages such as Python, Java, or Scala, with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or working with Data Lakehouse architectures, including hands-on experience with Hudi, Iceberg, or Delta data formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with a track record of mentoring and developing junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contributions to OSS projects is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data modeling, data warehousing, and ETL processes is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in CA, WA, NY, NJ, PA or CT.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$171,120.00 to $213,900.00\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/6/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7967685","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458798,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7967685,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50366","title":"Staff, Software Engineer (L4) - Email","company_name":"Twilio","first_published":"2026-06-01T15:38:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff, Software Engineer (L4) - Email Platform\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we\u0026#39;re on a journey to becoming a globally antiracist company that supports \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our systems processed 12 billion emails on Black Friday 2025\u0026lt;/strong\u0026gt; and we continue to scale!\u0026amp;nbsp; You will be a key contributor in one or more of these areas -\u0026amp;nbsp; Redesigning backend services to improve scalability, strengthening service security to keep up with changing threats. Delivering solutions that enhance the customer journey and developing new product offerings that provide actionable insights into the health of customers’ email programs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and operate your team\u0026#39;s services in a distributed production environment used by millions of customers across the globe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate routinely with other team members as well as members of the wider organization to tackle complex problems in distributed computing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help, guide, mentor and influence more junior members of the team in their career.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively to executives, to your peers, and internally among your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly look for areas of improvement in systems and optimize. Be an advocate for balancing tech debt and feature development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience building highly available, scalable, fault tolerant and maintainable distributed systems to help deliver mission critical applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Golang, Java, or similar technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record in service ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence focussed mindset: Understands value of monitoring with metrics and alerting. Knows how to build resilient systems that are maintainable for years to come.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and spoken communication skills.\u0026amp;nbsp; Ability to articulate and present vision to both technical and non technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical and leadership chops - Led technical decisions for your team and influenced technical decisions across your functional domains on large scale projects. Led initiatives/projects that enforce operational reliability factors such as monitoring, performance and capacity planning, security, and disaster response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in Computer Science or a related field, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering software using Containers/Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kafka data pipelining.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MySQL or AWS Aurora\u0026amp;nbsp; database systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cloud technologies and experience in at least one cloud platform: AWS, GCP, or Azure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$171,120.00 to $213,900.00\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/6/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7979245","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3463048,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4BS6464-1","value_type":"single_select"}],"id":7979245,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50514","title":"Staff Solutions Architect, Contract LifeCycle Management","company_name":"Twilio","first_published":"2026-06-03T16:13:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Solutions Architect, Contract LifeCycle Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Solution Architect to build future proof next generation Q2C platforms and manage solution design for the GTMA Contract Lifecycle team and sit under the GTM Solution Architecture and Design team.\u0026amp;nbsp; This role sits at the intersection of Solution architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader will partner closely with the Sales Operations, GTMA Systems,GTMA Product team, Twilio Engineering team, Integration engineering team, Zuora and MDM teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Contract life cycle management team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage CPQ/CLM product, in partnership with the product owner and product manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing roadmap design and ownership in combination with the product owner and product manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an advocate for technology best practices and be a stakeholder representing technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and Order-to-Cash implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within a CLM and e-signature tool (preferably Conga + DocuSign) inside the Salesforce ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, Conga X-Author, document templates, and DocuSign APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Communication \u0026amp;amp; Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence \u0026amp;amp; Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical with a data-driven approach to problem-solving and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and translate complex or ambiguous concepts into actionable plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desired Qualifications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000\u0026amp;nbsp; - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31st 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7979240","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3463045,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4BS6464-1","value_type":"single_select"}],"id":7979240,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50599","title":"Staff Solutions Architect, Opportunity LifeCycle Management","company_name":"Twilio","first_published":"2026-06-05T09:45:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Solutions Architect, Opportunity LifeCycle Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Solution Architect to build future proof next generation Opportunity Lifecycle platforms and manage solution design for the GTMA Opportunity Lifecycle team (OLM) and sit under the GTM Solution Architecture and Design team.\u0026amp;nbsp; This role sits at the intersection of Solution architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Sales Ops and Revenue workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader will partner closely with the Sales Operations, GTMA Systems, GTMA Product team, Twilio Engineering team, Enterprise Data team, Integration engineering team (DBT, Presto , Snowflake) and MDM teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Opportunity life cycle management team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage opportunity lifecycle and Revenue Forecasting in partnership with the product owner and product manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing roadmap design and ownership in combination with the product owner and product manager\u0026lt;br\u0026gt;Be an advocate for technology best practices and be a stakeholder representing technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and SalesCloud implementations.\u0026lt;br\u0026gt;OLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within Salesforce ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience designing and implementing large-scale automation experience with managing Usage based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, APEX, Object oriented programing concepts, Data modelling, Event platforms and Batch processes, Integration patterns etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Communication \u0026amp;amp; Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence \u0026amp;amp; Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical with a data-driven approach to problem-solving and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and translate complex or ambiguous concepts into actionable plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,560 - $160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31st 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7600886","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3358146,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7600886,"updated_at":"2026-06-24T10:32:51-04:00","requisition_id":"49955","title":" Strategic Account Executive","company_name":"Twilio","first_published":"2026-02-12T06:43:02-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the RVP, Strategic Account Rest of Asia, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers with a focus on North Asia enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More than 8 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in supporting Chinese territories with coverage of DeFi (cryptocurrency) enterprises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of developing, growing and delivering revenue \u0026amp;amp; gross profit results, especially for large-scale and enterprise customers in North Asia (Hong Kong \u0026amp;amp; China).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in Mandarin (speaking and writing) is desired to work with the Chinese customers\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CDP \u0026amp;amp; CPaaS experience is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of the customer experience (CDP + CPaaS) business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing High Tech Chinese enterprises, including DeFi \u0026amp;amp; cryptocurrency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, based in Singapore\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7938506","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3449081,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7938506,"updated_at":"2026-06-24T10:28:21-04:00","requisition_id":"50489","title":"Strategic Account Executive","company_name":"Twilio","first_published":"2026-05-19T06:12:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic \u0026amp;nbsp;Account Executive in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position plays a key role as part of the growth strategy of Twilio Japan by growing existing customers. You will be responsible for developing a strategy to grow\u0026amp;nbsp; existing\u0026amp;nbsp; customers for Twilio, through the up-sell and cross-sell, and collaborate with internal stakeholders, such as marketing, solution engineerings, partner managers and product managers.\u0026amp;nbsp; Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors,\u0026amp;nbsp; system integrators and fast moving technology startups\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of growing existing customers and its business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast the business, including revenue, opportunities with expected annual run-rate business size and timing of ramping, incremental annual commitment values, strategic activations of key cross-sell product, sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of combined experience in high-touch sales experience for Japanese customers with native level Japanese language communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of growth of\u0026amp;nbsp; business, growth strategy development and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenger mindset with appetite to acquire new business and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable to understand English as business level and communicate in writings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, carriers, or global communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaaS or CCaaS experience with AI capabilities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent verbal communication in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Technology Sales - IaaS/PaaS, virtualization, security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Japan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, \u0026lt;strong\u0026gt;approximately\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;50% travel \u0026lt;/strong\u0026gt;is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7972644","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3460880,"location":{"name":"Remote - Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7972644,"updated_at":"2026-06-24T10:28:54-04:00","requisition_id":"49754","title":"Strategic Account Executive","company_name":"Twilio","first_published":"2026-06-03T15:56:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic Account Executives (AEs) are responsible for developing the next wave of Twilio’s new customers. AEs build new relationships with senior line of business owners and executive stakeholders (CTOs, CIOs, CPO/VP of Product) to develop sales by understanding and uncovering new opportunities where Twilio can help solve company’s pains and challenges through communication solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AE, you will be responsible for selling to prospective LATAM SP\u0026amp;amp;Caribe customers, developing a relationship as a trusted advisor to deeply understand their unique company challenges and goals. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere. The right candidate will have a proven, consultative sales process to discover and close new logos. Our AEs develop an understanding of prospects’ businesses, organize and conduct sales presentations at prospective and current customers’ offices, site visits and product demonstrations to prospects and represent Twilio in a consistent, effective and professional manner to best develop and win new clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver Net New Sales from within your defined territory to attain your Sales Targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a comprehensive territory plan while conducting territory visits to meet customers face to face at least 50% of your work time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute sales plans with your cross-functional partners to reliably drive predictable sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for maintaining accurate information within our CRM and well-informing forecast numbers to the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ yrs of quota carrying and account management experience in success selling infrastructure software or platform solutions to companies with large presence in LATAM. Consistent over-achievement in past experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional prospecting skill set. Someone who is comfortable generating the bulk of their own pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Salesforce.com for tracking sales activity, pipeline and revenue metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with value-based sales processes and capability to build ROI as part of your sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales discovery skills, objection handling skills, business acumen, and closing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to execute 6-figure deals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English and Spanish proficiency required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in México.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7985177","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465167,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-E","value_type":"single_select"}],"id":7985177,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"49731","title":"Strategic Account Executive 3","company_name":"Twilio","first_published":"2026-06-09T13:41:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 3.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Senior Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Financial Services and Health \u0026amp;amp; Life Sciences customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Financial Services and Health \u0026amp;amp; Life Sciences account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 3 years dedicated to mid-market, major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, Health \u0026amp;amp; Life Sciences, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading complex opportunities with Financial Services and Health \u0026amp;amp; Life Sciences industry customers.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, Penn. and San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont :\u0026amp;nbsp;$103,376.00 - $129,220.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $109,120.00 - $136,400.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $114,864.00 - $143,580.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 01, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7842952","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3419313,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-E","value_type":"single_select"}],"id":7842952,"updated_at":"2026-06-22T12:33:53-04:00","requisition_id":"50449","title":"Strategic Account Executive 3","company_name":"Twilio","first_published":"2026-06-18T17:34:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive for High Tech Accounts!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are expanding our team and growth within the High Tech Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our High Tech clients create frictionless engagement experiences for the customers they serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and strategically expand relationships with our High Tech customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the entire sales process from prospecting to deal closure, including launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our customers are often software engineers, application owners, product managers, line of business executives, VP’s of innovation, omni-channel and digital strategy stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, partners, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales and a track record of selling complex technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for net revenue retention and growth, relationship management, cross sells, upsells, and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by exceeding quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ethical. Hands on. Passionate. Creative. Team-player. Eager to deliver excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio ecosystem of Tools: Salesforce, Gong, Outreach, LinkedIn SalesNav, Looker, Tableau, G-Suite (proficiency in Google Sheets)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication \u0026amp;amp; presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling API based solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : 103,376.00 - 129,220.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area):109,120.00 - 136,400.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: 114,864.00 - 143,580.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 30th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8009909","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3472939,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-E","value_type":"single_select"}],"id":8009909,"updated_at":"2026-06-22T12:33:58-04:00","requisition_id":"50734","title":"Strategic Account Executive 3","company_name":"Twilio","first_published":"2026-06-16T13:26:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 3.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Strategic Account Executive, you will drive highly analytical and consultative sales cycles with ISV customers that are running large scale, global, competitively sourced, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand revenue across your book of Strategic Accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont :\u0026amp;nbsp;$103,376.00 - $129,220.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $109,120.00 - $136,400.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $114,864.00 - $143,580.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 15, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7990647","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3466552,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-E","value_type":"single_select"}],"id":7990647,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"50587","title":"Strategic Account Executive 3 - ISV","company_name":"Twilio","first_published":"2026-06-17T16:14:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 3 - ISV.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important ISV customer accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5+ years of tech sales experience, with at least 3 years in a full-cycle closing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to ISV’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling API-based solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $103,376 - $129,220.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $109,120 - $136,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $114,864 - $143,580.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 16th, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7834118","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3417431,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7834118,"updated_at":"2026-06-22T12:33:53-04:00","requisition_id":"50409","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-04-21T13:47:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4 for our Retail Vertical!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Retail customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Retail account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience dealing with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience selling to the Retail vertical with a track record of success negotiating agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7607358","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3360177,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7607358,"updated_at":"2026-06-22T12:33:51-04:00","requisition_id":"50123","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-03-30T23:17:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Associate Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Regulated Verticals customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 01, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7980057","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3463379,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7980057,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"R260745","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-06-03T15:10:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Regulated Verticals customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7960217","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3456223,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7960217,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50554","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-05-27T11:04:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Associate Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Retail customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 7 years of sales experience, with a minimum of 3 year dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 15, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7917304","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3441448,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7917304,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"R260609","title":"Strategic Account Executive 4 - ISV","company_name":"Twilio","first_published":"2026-05-12T11:45:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important ISV customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your ISV account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling through ISV partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192 - $165,240.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536 - $174,420.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $X146,880 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an on-going basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7895188","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3431915,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7895188,"updated_at":"2026-06-22T12:33:54-04:00","requisition_id":"50457","title":"Strategic Account Executive 4 - Twilio.org","company_name":"Twilio","first_published":"2026-05-11T14:05:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive - Twilio.org.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help Twilio.org develop important relationships and opportunities with the most influential nonprofits and social enterprises in the world. This person will help refine Twilio.org\u0026#39;s overall customer acquisition and growth strategy working closely with the sales and finance teams.\u0026amp;nbsp; This individual will build key relationships with identified influential organizations that include negotiating, executing and managing the customer relationships.\u0026amp;nbsp; Twilio.org invests resources in supporting nonprofits and social enterprises to use communications to tackle some of the world’s biggest problems.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You have the rare combination of sales or consulting experience in the non-profit or healthcare space, business acumen and technical savvy, and are looking to make a difference in the world by utilizing those skills to empower Twilions to successfully work with , and other organizations, to drive good in the world with Twilio products and are looking to build\u0026amp;nbsp; your career where these skills can intersect and grow! \u0026amp;nbsp; This is no ordinary sales role, this is the chance to use your passion to do good in the world!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a portfolio of strategic non profit and healthcare accounts with accountability for net-new bookings, expansion, and long-term revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your non-profit and healthcare vertical expertise to design scalable engagement models that amplify reach and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously refine territory and account strategies based on market trends, funding cycles, policy changes, and customer feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a voice of the customer internally, influencing Twilio.org programs, offerings, and GTM strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 8+ years experience in sales or consulting with a focus on non-profit/social impact accounts and/or Healthcare accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience selling complex, technical products or relevant customer-facing experience in consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in a partner ecosystem/experience co-selling with partners (fulfillment, delivery, SIs, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build relationships with people across all levels and organizations internally and externally, with extensive relationship building/management management experience at the C-level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for doing good and using technology to make a difference in the world. The ability to use that passion to support customers working in complex situations supporting people in need globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling to enterprise customers with complex business and technology needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience formulating a partnership vision, strategy, and execution plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technically savvy, experienced with the cloud, APIs, communications and enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solution selling experience working with real customers, listening to them, and solving problems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience starting from scratch to develop, negotiate and structure complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about technology and its ability to have a meaningful impact on the world.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great at execution: results-driven, detail-oriented, organized self-starter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent at teamwork and cross group collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative, critical and solution-first thinker with client service mentality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in accurate and detailed business forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional oral and written communication skills, with an ability to speak effectively to business development leaders, executives, product managers and engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can handle multiple projects and priorities in an extremely fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience working in technology in a revenue generating role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with fulfillment \u0026amp;amp; resell partners to decide the best path forward to deal execution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of how to utilize partners on customer implementations, support and to open new revenue opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understands how to leverage and coordinate partners in deal support on RFP and RFI situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains active relationships with key partner executives to reinforce Twilio’s position with customers and in the market. Identify ways to maximize value for all parties.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable solutioning use cases to drive joint messaging with partners to customers and prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of the State/Local Government and Higher Ed market and how partners can be leveraged to navigate and accelerate deal\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192 - $165-240.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536 - $174,420.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 15th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":29343,"name":"Twilio.org","child_ids":[33857],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7865849","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3424539,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7865849,"updated_at":"2026-06-24T10:28:37-04:00","requisition_id":"R260534","title":"Strategic Account Executive (German Speaking)","company_name":"Twilio","first_published":"2026-04-29T06:50:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive (German Speaking).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on DACH. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Servicing the fastest growing customers in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing our revenue and share of wallet within your key account list.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create pricing proposals, negotiating terms and managing the contract process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Selling solutions to a technical and business audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing challenging priorities and handling multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of working with accounts ranging from large multinational enterprise customers to Digital Natives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by achieving quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of financial reporting within a direct customer base - Revenue tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;German language proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of working in the communications market is preferable.\u0026amp;nbsp; Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.\u0026amp;nbsp; Or have prior experience in a traditional telecommunications environment/business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious networker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong emotional intelligence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position will be based in Spain.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7845781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3419998,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7845781,"updated_at":"2026-06-24T10:29:45-04:00","requisition_id":"50453","title":"Strategic Account Executive (German Speaking) ","company_name":"Twilio","first_published":"2026-04-27T07:18:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive (German Speaking).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on DACH. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Servicing the fastest growing customers in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing our revenue and share of wallet within your key account list.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create pricing proposals, negotiating terms and managing the contract process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Selling solutions to a technical and business audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing challenging priorities and handling multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of working with accounts ranging from large multinational enterprise customers to Digital Natives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by achieving quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of financial reporting within a direct customer base - Revenue tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;German language proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of working in the communications market is preferable.\u0026amp;nbsp; Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.\u0026amp;nbsp; Or have prior experience in a traditional telecommunications environment/business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious networker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong emotional intelligence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position will be based in the United Kingdom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7520866","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3332262,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5853-1","value_type":"single_select"}],"id":7520866,"updated_at":"2026-06-22T12:33:50-04:00","requisition_id":"49875","title":"Supportability Engineer 3","company_name":"Twilio","first_published":"2026-01-09T12:19:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Customer Experience Operations Supportability Engineer.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to embed customer-centricity into the product development lifecycle and eliminate friction before it reaches the user.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Supportability Engineer, you will sit at the critical intersection of Customer Experience and R\u0026amp;amp;D, serving as the technical voice of the customer. You will go beyond standard readiness; you will advocate for the customer during the design phase to prevent issues before they occur. By analyzing data and collaborating with engineering, you will influence product roadmaps, drive seamless launches, and design excellence into our products to minimize the need for reactive support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embed customer supportability requirements into the earliest stages of the Product Development Lifecycle (PDLC) by participating in design reviews and technical planning with R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze support data and customer feedback to construct evidence-based business cases that influence R\u0026amp;amp;D to prioritize certain improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide specifications for proactive product features (such as clearer error messages and diagnostic tools) to reduce friction and deflect potential support tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate the Global Ops readiness strategy for new features, ensuring Frontline Support and Ops teams are equipped with the necessary training, documentation, and tooling prior to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with R\u0026amp;amp;D to translate complex customer use cases into actionable requirements that ensure long-term product health.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Technical Support, Product Operations, Technical Account Management, or Engineering, with a specific focus on complex technical products (APIs, SaaS, or Telecommunications).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within the technology industry (Including APIs and VOIP) in either a development or support capacity. Familiarity with customer or consumer trust application(s) and systems preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven analytical skills with experience using data tools (such as Splunk, DataDog, Snowflake, SQL, or Tableau) to derive actionable insights from customer feedback and support trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and influence skills, with the ability to advocate for customer needs to technical stakeholders and negotiate prioritization of supportability features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with project management methodologies or experience managing programs/product launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in a scripting or programming language (Python, Java, Node.js) to better understand the developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Design Thinking or User Experience (UX) principles to identify friction points in customer journeys.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7837165","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3418003,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2BS6462-1","value_type":"single_select"}],"id":7837165,"updated_at":"2026-06-24T10:29:53-04:00","requisition_id":"50321","title":"Systems Ops Administrator","company_name":"Twilio","first_published":"2026-06-03T06:12:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Systems Support \u0026amp;amp; Data Operations Administrator – India\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is the backbone of our Global Sales organizations, providing a blend of technical Salesforce administration and high-level data stewardship. You will ensure that Salesforce CPQ, OLM, and multiple Salesforce instances run with high process integrity while simultaneously managing the data quality and firmographic insights that drive our Sales organization forward.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Salesforce Administration:\u0026lt;/strong\u0026gt; Manage user setup, roles, profiles, permissions, and security settings. Serve as the escalation point for advanced user requests and troubleshoot complex and multi-instance issues.Ensure Compliance with security and access governance policies.Monitor system usage and adoption to recommend improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Maintenance:\u0026lt;/strong\u0026gt; Maintain page layouts, workflows, validation rules, and approval processes. Configure and maintain Salesforce support processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Stewardship:\u0026lt;/strong\u0026gt; Perform data audits and investigations across systems to enhance firmographic information. Fix data issues following standard operating procedures and data policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Monitor and Manage Salesforce case queues to meet SLAs. Oversee the synchronization of Salesforce data with ERP/Billing systems to ensure seamless order-to-cash cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategy \u0026amp;amp; Documentation:\u0026lt;/strong\u0026gt; Provide documentation for implementation changes to data quality standards. Document data requirements, strategy, and rules (standardization, cleansing, and validation) for both legacy and new environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances that improve operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Testing \u0026amp;amp; Training:\u0026lt;/strong\u0026gt; Support UAT and deployments while developing training materials to empower our end users.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Salesforce Expertise:\u0026lt;/strong\u0026gt; 3+ years of experience as a Salesforce Administrator (Sales Cloud) with an active \u0026lt;strong\u0026gt;Salesforce Administrator certification (ADM-201)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analysis:\u0026lt;/strong\u0026gt; Demonstrable experience executing data quality analysis within complex, federated system architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Mindset:\u0026lt;/strong\u0026gt; Experience in Sales Operations support and a basic understanding of data providers like \u0026lt;strong\u0026gt;ZoomInfo\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Logic:\u0026lt;/strong\u0026gt; Ability to evaluate data risks, troubleshoot integrated system issues, and provide solutions in a timely manner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Certifications:\u0026lt;/strong\u0026gt; Salesforce Certified Advanced Admin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Stack:\u0026lt;/strong\u0026gt; Experience with \u0026lt;strong\u0026gt;SQL, Heroku, or Python\u0026lt;/strong\u0026gt; (specifically for data pipelining).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytics:\u0026lt;/strong\u0026gt; Familiarity with \u0026lt;strong\u0026gt;Tableau\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Tableau CRM\u0026lt;/strong\u0026gt; (CRM Analytics).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation:\u0026lt;/strong\u0026gt; Knowledge of Apex, Flow, SOQL, and advanced Salesforce automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Soft Skills:\u0026lt;/strong\u0026gt; Excellent written and verbal communication skills; ability to build relationships across all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Linguistic Diversity:\u0026lt;/strong\u0026gt; Proficiency in multiple languages applicable to the NAMER region is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;This role will be remote, and based in India.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70473,"name":"Service Operations","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7982859","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3464372,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5HR6035-1","value_type":"single_select"}],"id":7982859,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"50179","title":"Talent \u0026 Culture Partner, R\u0026D","company_name":"Twilio","first_published":"2026-06-12T13:29:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next R\u0026amp;amp;D Talent \u0026amp;amp; Culture Partner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position sits within the People Team and reports to the VP of Talent Experience and Inclusion.\u0026amp;nbsp; Serve as the primary advocate and key driver for our global Talent \u0026amp;amp; Culture programs, collaborating with key stakeholders to co-create and lead initiatives tailored to the specific cultural and organizational needs of R\u0026amp;amp;D.\u0026amp;nbsp; (R\u0026amp;amp;D houses Product \u0026amp;amp; Engineering and is led by Twilio’s Chief Product Officer)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;You will be responsible for designing and executing talent programs and initiatives that connect enterprise-wide HR cycles to R\u0026amp;amp;D\u0026#39;s specific business goals - ensuring\u0026amp;nbsp; Twilio’s\u0026amp;nbsp; Product \u0026amp;amp; Engineering functions are effectively developing, assessing, and rewarding our top technical talent.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the main liaison between the global TED team and the R\u0026amp;amp;D HRBPs \u0026amp;amp; R\u0026amp;amp;D LT.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute a localization strategy that connects global HR cyclical programs to R\u0026amp;amp;D’s strategic goals, striking the right balance between standardized global offerings and bespoke R\u0026amp;amp;D business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build robust VP/SVP pipelines and guide targeted development\u0026amp;nbsp; to accelerate the readiness of key talent across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and deliver on a R\u0026amp;amp;D talent development approach in partnership with business leaders and HRBPs, leveraging tools like calibration and succession, to deliver outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the regular and effective assessment of employee skills and performance across R\u0026amp;amp;D, enabling leadership to efficiently reward, promote, develop, and manage their teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain a functional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of talent programs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 10+ years as an HRBP, talent management, or talent development (preferably in a global, matrixed environment).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience partnering with Engineering, Product, or R\u0026amp;amp;D organizations in a fast-paced, global tech company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cyclical HR processes (performance management, compensation, talent reviews/calibrations) with demonstrated ability to translate and adapt global corporate programs to meet specific business unit needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of working directly with senior leadership (Sr. Director, VP+) to design and execute leadership development, succession planning, and executive readiness programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent consultative skills with the ability to influence without direct authority, push back constructively, and act as a trusted coach to senior leaders and HR Business Partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, facilitation, and storytelling skills that engage diverse audiences and drive clarity in complex environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00-$194,400.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until June 26, 2026 but may change based on business needs.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7966928","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458515,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":7966928,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50296","title":"Team Lead (L6)","company_name":"Twilio","first_published":"2026-06-16T08:38:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Applied Research Tech Lead (TL) P6 in Emerging Technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Tech Lead, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape. You will be accountable for enabling rapid experimentation in partnership with the ETI tech lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect \u0026amp;amp; Deliver:\u0026lt;/strong\u0026gt; Design, develop, and own the end-to-end implementation of high-stakes prototypes and robust, production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Spearhead AI R\u0026amp;amp;D:\u0026lt;/strong\u0026gt; Drive the technical direction and collaborate with cross-functional teams to experiment with, validate, and integrate AI, machine learning, and frontier technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion Engineering Excellence:\u0026lt;/strong\u0026gt; Establish governance for code reviews and pioneer continuous improvements to engineering standards, mentoring peers to elevate overall code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence \u0026amp;amp; Evangelize:\u0026lt;/strong\u0026gt; Articulate complex technical concepts, architectural decisions, and project velocity clearly to executive stakeholders and engineering peers alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Agility:\u0026lt;/strong\u0026gt; Navigate ambiguity and rapidly pivot technical strategies in response to shifting requirements, user feedback, and fast-paced market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years\u0026lt;/strong\u0026gt; of professional software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across modern programming languages such as JavaScript, Python, Java or Go with the ability to select the right tool for the job.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Architecture: Solid understanding of database technologies, including both SQL and NoSQL paradigms and when to select them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset with effective communication skills for technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extreme Autonomy: Exceptional ability to navigate intense ambiguity, self-unblock execution, and ruthlessly solve ambiguous problems without requiring constant structural support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership \u0026amp;amp; Collaboration: Strong communication and mentorship skills, with a collaborative mindset suited for high-bandwidth technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands on exposure to LLM, AI, or machine learning principles or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Architecture: Deep knowledge of cloud-based platforms (AWS, Azure) and the design principles of distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation and exploring emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in remote or globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source or tech community projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8011576","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3473530,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":8011576,"updated_at":"2026-06-23T09:19:12-04:00","requisition_id":"50289","title":"Tech Lead, Applied Research - Emerging Tech","company_name":"Twilio","first_published":"2026-06-23T09:16:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Applied Research Tech Lead (TL) P6 in Emerging Technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we\u0026#39;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you\u0026#39;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we\u0026#39;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Tech Lead, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape. You will be accountable for enabling rapid experimentation in partnership with the ETI tech lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect \u0026amp;amp; Deliver:\u0026lt;/strong\u0026gt; Design, develop, and own the end-to-end implementation of high-stakes prototypes and robust, production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Spearhead AI R\u0026amp;amp;D:\u0026lt;/strong\u0026gt; Drive the technical direction and collaborate with cross-functional teams to experiment with, validate, and integrate AI, machine learning, and frontier technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion Engineering Excellence:\u0026lt;/strong\u0026gt; Establish governance for code reviews and pioneer continuous improvements to engineering standards, mentoring peers to elevate overall code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence \u0026amp;amp; Evangelize:\u0026lt;/strong\u0026gt; Articulate complex technical concepts, architectural decisions, and project velocity clearly to executive stakeholders and engineering peers alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Agility:\u0026lt;/strong\u0026gt; Navigate ambiguity and rapidly pivot technical strategies in response to shifting requirements, user feedback, and fast-paced market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of professional full-stack software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across modern programming languages such as JavaScript, Python, Java or Go with the ability to select the right tool for the job.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Architecture: Solid understanding of database technologies, including both SQL and NoSQL paradigms and when to select them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset with effective communication skills for technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extreme Autonomy: Exceptional ability to navigate intense ambiguity, self-unblock execution, and ruthlessly solve ambiguous problems without requiring constant structural support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership \u0026amp;amp; Collaboration: Strong communication and mentorship skills, with a collaborative mindset suited for high-bandwidth technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands on exposure to LLM, AI, or machine learning principles or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Architecture: Deep knowledge of cloud-based platforms (AWS, Azure) and the design principles of distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation and exploring emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in remote or globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source or tech community projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840.00 - 284,800.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200.00 - 301,500.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $268,000.00 - 335,000.00\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted until July 30, 2026.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8014425","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3474699,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8014425,"updated_at":"2026-06-23T17:00:55-04:00","requisition_id":"49278","title":"Technical Account Manager","company_name":"Twilio","first_published":"2026-06-22T18:30:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Pacific hours (9am to 6pm PT)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote and based in Colombia, providing support during 9am to 6pm Pacific Time\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8014423","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3474698,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8014423,"updated_at":"2026-06-22T18:21:26-04:00","requisition_id":"49277","title":"Technical Account Manager","company_name":"Twilio","first_published":"2026-06-22T18:21:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Central hours (9am to 6pm CT)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8021265","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3477482,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8021265,"updated_at":"2026-06-23T17:04:43-04:00","requisition_id":"49266","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-06-23T17:04:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Technical Account Manager 3\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to be the designated technical support engineering contact for our strategic customers. As a designated technical contact you will work with our customers to resolve complex technical problems. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide valuable contributions through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our customers\u0026#39; and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process is a key part of the role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Twilio Messaging and or Voice experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Development experience in Javascript, VOIP / SIP Applications, WebRTC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Twilio Messaging certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Twilio Voice Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Twilio Email Certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7984998","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465103,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7984998,"updated_at":"2026-06-24T10:28:31-04:00","requisition_id":"50596","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-06-09T03:34:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 2 - Billing\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day to day challenges, and are able to contribute ideas on how to improve the team’s work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. You’ve got strong time management skills, and are efficient at getting work done in a dynamic work environment while still following standard processes and procedures.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Escalations, working directly with our users and Customer Success teams to solve problems and help them leverage all of Twilio’s platform functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate critical issues to the appropriate internal channel, ensuring timely response and testing and communicating the resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report bugs to our Engineering \u0026amp;amp; QA teams, as well as helping to prioritize fixes to ensure customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate with customers and other internal teams about issues impacting their service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively verify that issues have been resolved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute internal processes to streamline and scale support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams, such as Product Management, Support, and R\u0026amp;amp;D to translate customer business needs and product feedback into new solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reporting and knowledge base documentation expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide Email, Chat and Phone support to customers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Japanese and English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past billing experience, including analyzing the invoices\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Excel, SQL and ZenDesk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to help, train and mentor team-members, and advise on improvements for our Billing platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make sound decisions quickly and efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to customer inquiries related to billing reconciliation and account audits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate billing, pricing and usage issues and communicate the findings to our customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past experience in Zuora or any other financial management software\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure or knowledge of Twilio products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coding experience in any language. (reading and debugging)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with JIRA or a similar ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remotely based in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7917665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3441526,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7917665,"updated_at":"2026-06-24T10:30:28-04:00","requisition_id":"50533","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-06-03T12:38:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next\u0026lt;strong\u0026gt; Technical Support Engineer 2 (Email Infra) - EMEA.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to a Manager, Technical Support and will be based in our India office. This position requires working in a shift. The current shift timings for shift based roles supporting our \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;EMEA\u0026lt;/span\u0026gt; customers is \u0026lt;strong\u0026gt;12pm-9pm\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;1pm-10pm IST\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position also includes rostering. Rosters will be of a \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;5 day\u0026lt;/span\u0026gt; work week, and could include one or both weekend days. (\u0026lt;strong\u0026gt;Mon-Fri\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Tue-Sat\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Sun-Thu\u0026lt;/strong\u0026gt;).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Overall 3+ years experience, with deep understanding of\u0026amp;nbsp; Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP \u0026amp;nbsp;and Client- Server protocol such as Tenet would be a HUGE plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of Curl command, Webhook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL knowledge to query data from snowflake\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7912398","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3439832,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7912398,"updated_at":"2026-06-24T10:31:26-04:00","requisition_id":"50471","title":"Technical Support Engineer (L2)","company_name":"Twilio","first_published":"2026-05-12T22:15:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Technical Support Engineer 2.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject-matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work on messaging email cases submitted by both individual developers and major brands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist customers with troubleshooting message deliverability issues and debug customer code.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with your manager to surface customer problems to assist in process betterment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bilingual English \u0026amp;amp; Japanese (both written and spoken), Kanji proficiency required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A firm understanding of the technology stacks common to the Web ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Functional knowledge of general-purpose programming languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and technical troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to professionally and diplomatically address customer concerns and provide concise feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to de-escalate tense/tough customer situations in a live environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent reading comprehension, listening, and writing skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure or knowledge of Twilio products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coding experience in any language. (reading and debugging)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with JIRA or a similar ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7966810","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458472,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7966810,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50559","title":"Technical Support Expert 2","company_name":"Twilio","first_published":"2026-06-05T16:30:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Expert 2 - Onboarding and Compliance Support\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to Deliver top-tier customer service by embodying Twilio’s values of empathy, warmth, and technical expertise. Guide customers and partners through compliance, resolve account issues, support phone numbers requests and provide expert advice. Use critical thinking to prevent fraud and ensure account security. As a key member of the Onboarding and Compliance Support team, you’ll champion customer success and protect communication environments, ensuring secure, compliant operations free from external threats.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of high-impact support tickets and queues, ensuring efficient management and adherence to Support SLAs while aiming for high CSAT scores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and concise updates on significant issues, incidents, and escalated cases, including challenges in processes, and proactively communicate with customers to offer updates and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify and implement improvements to processes and procedures to enhance customer experience and service excellence in collaboration with global Onboarding and Compliance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key communicator and collaborator across various Twilio departments to address urgent customer concerns promptly and deliver effective solutions for customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English \u0026amp;amp; Spanish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid technical skills: experience in common enterprise OSs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing ticket support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing live support: chat support, phone support, Zoom support or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with using Knowledge Database tools to search databases, create custom queries, and generate reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated history of customer focus and empathy, including the ability to communicate complex issues to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to learn new things, build expertise and support others in the field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling escalations effectively and efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To work weekends and holidays as needed. Advance notice will always be provided before any such scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills, with the ability to work well under pressure and without constant supervision (Be an owner). Are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify process and team improvements, and proven ability to create and curate internal and external documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic scripting knowledge (JS, PHP), and markup languages (HTML, XML).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience working cases in the compliance, fraud, or abuse space, with knowledge of the terminology used in these areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working around compliance, fraud, or abuse tooling or other rules engines and understand how to interpret reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with using industry tools to search databases, create custom queries, and generate reports - Splunk, DataDog, SQL tools.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7993860","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3467680,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7993860,"updated_at":"2026-06-22T12:33:57-04:00","requisition_id":"50598","title":"Technical Support Expert 2","company_name":"Twilio","first_published":"2026-06-12T17:20:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Technical Support Engineer 2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work on messaging email cases submitted by both individual developers and major brands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist customers with troubleshooting message deliverability issues and debug customer code.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with your manager to surface customer problems to assist in process betterment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A firm understanding of the technology stacks common to the Web ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Functional knowledge of general-purpose programming languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and technical troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to professionally and diplomatically address customer concerns and provide concise feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to de-escalate tense/tough customer situations in a live environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent reading comprehension, listening, and writing skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure or knowledge of Twilio products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coding experience in any language. (reading and debugging)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with JIRA or a similar ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7772685","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3403518,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4FI6124-1","value_type":"single_select"}],"id":7772685,"updated_at":"2026-06-24T10:31:02-04:00","requisition_id":"50355","title":"Transfer Pricing Manager","company_name":"Twilio","first_published":"2026-04-01T12:00:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Transfer Pricing Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an Transfer Pricing\u0026amp;nbsp; Manager\u0026amp;nbsp; located in Ireland to join our global tax team.\u0026amp;nbsp; As the Global Transfer Pricing Manager at Twilio, you will be an architect and guardian of our intercompany transaction framework. In a high-growth, cloud-communications environment, our value chain is complex—spanning R\u0026amp;amp;D, digital infrastructure, and global sales. You will ensure that our global operations are compliant, tax-efficient, and aligned with the latest OECD guidelines and local regulations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You aren\u0026#39;t just a \u0026quot;compliance checker\u0026quot;; you are a strategic partner who understands how code, data, and communication APIs translate into taxable value across borders.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;Our ideal candidate is a highly motivated and collaborative individual with transfer pricing experience and an eagerness to learn in an AI native environment . We aren’t just \u0026quot;filing forms\u0026quot;; we are building a scalable, \u0026lt;strong\u0026gt;AI-native tax infrastructure\u0026lt;/strong\u0026gt; that supports a company moving at the speed of the cloud. You will have the autonomy to design processes from scratch—moving away from manual data entry toward high-value strategic analysis enabled by the latest AI tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the charge in integrating AI and automation into our transfer pricing workflow. This includes automating benchmark searches, using AI for draft local file narratives, and building \u0026quot;self-service\u0026quot; intercompany models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the end-to-end global transfer pricing lifecycle, including the preparation and review of Master Files, Local Files, and Country-by-Country Reporting (CbCR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the operational transfer pricing process—setting, monitoring, and adjusting intercompany prices throughout the year to ensure legal entities hit target profitability as well as ensure that the quarterly close calculations are robust and accurate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document complex intercompany transactions and develop robust policies for the valuation of intangible assets (IP), know-how, and customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage global transfer pricing audits and controversy matters, acting as the primary point of contact for external advisors and tax authorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting, Economics, Finance, or Law. CPA, CTA, or JD/LLM in Tax is highly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-10 years of dedicated transfer pricing experience in Big 4 public accounting or a high-growth US multinational corporation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Oracle Fusion or similar ERP/ EPM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be proficient with Microsoft Excel/Office.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tax technology software \u0026amp;amp; AI tools\u0026amp;nbsp; is beneficial.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Ireland\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7979654","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3463235,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK4683-1","value_type":"single_select"}],"id":7979654,"updated_at":"2026-06-22T12:33:56-04:00","requisition_id":"50593","title":"Workforce Scheduling Analyst 3","company_name":"Twilio","first_published":"2026-06-03T19:45:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next WFM Scheduling Analyst 3\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to join our Global Workforce Management (WFM) team. This role is pivotal in ensuring the smooth day-to-day operations of our global contact centers through real-time monitoring, staffing optimization, and service level management. The ideal candidate will be proactive, analytical, and capable of thriving in a fast-paced environment while partnering across global teams to drive operational efficiency. This individual must demonstrate strong critical thinking and problem-solving skills, with the ability to proactively identify workforce planning risks, operational gaps, and optimization opportunities, while leveraging data to provide actionable recommendations that support both short- and long-term business objectives. The role also requires strong executive communication and stakeholder management skills, including the ability to translate complex workforce data into concise insights and present recommendations effectively to senior leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively monitor real-time performance across all global operations teams, identifying potential issues in staffing levels, call volume spikes, and adherence to schedules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust schedules and allocate resources in real-time to ensure service levels are met, optimizing staff utilization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide immediate and effective solutions to operational challenges such as call queues, technical support engineer (TSE) / agent availability, and unexpected events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and analyze intraday reports to track key metrics such as occupancy, service levels, and average handling time (AHT)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess workforce trends, staffing models and operational data to develop strategic recommendations that support business continuity, service level achievement and long-term operational scalability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate real-time performance updates to operations teams, leadership, and other key stakeholders, providing recommendations for optimizing performance. Skilled in translating complex workforce data into concise, executive-level insights and recommendations tailored for senior leadership audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong critical thinking and analytical problem-solving skills with the ability to proactively identify scheduling risks, operational gaps and workforce inefficiencies before they impact business performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement real-time adjustments to workforce plans based on demand, including reallocation of TSE/ agents, skill-based routing, and schedule modifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the WFM scheduling team to ensure shift changes and workforce adjustments align with operational goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with global teams to manage and coordinate staffing for multi-region and multi-time zone operations, ensuring a seamless workforce across different markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to real-time incidents, including system outages, weather-related issues, or unexpected increases in contact volume, by making immediate operational adjustments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with IT, operations, and support teams to manage workforce needs during crises and ensure business continuity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use real-time data to analyze and identify trends that impact workforce performance, TSE / agent productivity, and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide recommendations for process improvements, staffing efficiencies, and better resource allocation based on real-time observations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement efforts in workforce management processes by identifying areas of inefficiency or opportunity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Operations, Scheduling, and Forecasting teams to ensure alignment between real-time management and broader workforce strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support global workforce optimization efforts by sharing insights and contributing to the development of best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 years of experience in a Scheduling analyst, contact center operations, or workforce management role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workforce management tools (e.g., NICE, Calabrio, Verint, IEX, or similar WFM systems)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to interpret real-time data and make quick decisions to optimize operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to interact effectively with global teams and senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail, problem-solving abilities, and the capacity to manage multiple tasks in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a 24/7 environment, with flexibility to adjust to changing business needs across the Americas and APJ regions and different time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a global or multi-site contact center environment is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]}],"meta":{"total":167}}