{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8177722","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3539011,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-N","value_type":"single_select"}],"id":8177722,"updated_at":"2026-09-30T11:14:37-04:00","requisition_id":"51015","title":"Account Executive 3","company_name":"Twilio","first_published":"2026-09-04T11:07:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Account Executive 3 - New Business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026amp;nbsp;lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals (Financial Services)\u0026amp;nbsp; to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance competing priorities and manage multiple projects and deals at the same time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a strong understanding of the CPaaS industry - staying up to date on\u0026amp;nbsp; key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with industry changes and collaborate with your team and peers to learn and share best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5+ years of full cycle sales experience, with a minimum of 1 year managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience working with real customers, listening to them, and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experienc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $86,152 - $107,690.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $90,936 - $113,670.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $95,720- $119,650.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 10th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8164465","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3533359,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":8164465,"updated_at":"2026-10-08T10:27:44-04:00","requisition_id":"50968","title":"Account Executive 4","company_name":"Twilio","first_published":"2026-09-03T12:39:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a New Business Account Executive, you will be responsible for driving new business opportunities and expanding Twilio\u0026#39;s presence in the Latin America’s market. You will work closely with potential clients to understand their communication needs and demonstrate how Twilio\u0026#39;s solutions can enhance their business operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prospect new business opportunities within the Latin America’s market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a robust sales pipeline through strategic outreach and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct thorough needs assessments to understand customer requirements and tailor Twilio solutions accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and demonstrate Twilio\u0026#39;s product suite, including Messaging, Voice, Flex, and more, to potential clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams to ensure seamless onboarding and implementation for new clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed sales targets and performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends and competitive landscape to effectively position Twilio\u0026#39;s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with key stakeholders and decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of proven track record of success in B2B sales, preferably within the technology or communications for BPOs, Telcos\u0026amp;nbsp; and/or financial industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Latin America’s market and business culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills in both Spanish and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM software and sales tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales discovery skills, objection handling, business acumen, and closing skills.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage complex sales cycles and negotiate effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to interpret sales data and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7781659","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3405783,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5332-1","value_type":"single_select"}],"id":7781659,"updated_at":"2026-10-08T10:33:06-04:00","requisition_id":"50323","title":"Applications Engineer 2","company_name":"Twilio","first_published":"2026-06-30T01:16:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Applications Engineer 2\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data,\u0026amp;nbsp; and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a \u0026quot;can do\u0026quot; attitude, and is comfortable asking questions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize SOQL API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in technical analysis activities together and document requirements for application Integration and also involved in integration design activities working with architects and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and assure quality in all code entering our codebase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually evaluate and refactor our existing codebase for increased extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technologies depending on project requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience with \u0026lt;strong\u0026gt;Apex, LWC, SOQL\u0026lt;/strong\u0026gt;, Javascript with Agile development practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced flow development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;API integrations (ETL, marketing tools, ERP, analytics)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data architecture support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performance optimization and technical debt reduction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deployment and CI/CD support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security and scalability improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech Design Collaboration with System Architect\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technical requirements into independent features for development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive experience on debugging and troubleshooting in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in identifying common blind spots and bugs in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working with and optimizing millions of rows of data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in developing unit tests with assertions for core functionality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in AgentForce, Einstein, AI tools/technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SQL, Python, Data Cloud, Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity working with a Pay-as-you-go business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and deploying through Heroku\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India \u0026amp;lt;Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi\u0026amp;gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8172319","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3536959,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2IT6802-1","value_type":"single_select"}],"id":8172319,"updated_at":"2026-10-08T10:26:09-04:00","requisition_id":"50891","title":"Business Intelligence Analyst 2","company_name":"Twilio","first_published":"2026-09-07T22:26:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Business Intelligence Analyst.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Customer Experience Ops Customer Intelligence team is looking for a curious and action-oriented analyst with a passion for using data to influence decision making and deliver product insights. The ideal candidate is comfortable navigating complex problems, determining the right data to focus on and is able to derive insights and recommendations based on disparate data. This role interacts with stakeholders at all levels throughout the organization and helps inform product, compliance, and delivery strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with technical program managers to inject data into decision making and planning to increase confidence in strategic business outcomes via defining OKRs, designing and building insight generating reports and dashboards, and partnering cross functionally to source and process product data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels. Standardize, maintain, and document metrics, models, datasets, and dashboards leveraging tools such as Tableau, Confluence, Acryl, and code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source, identify, and leverage data and insights for time-critical and strategic decision making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leaders to successfully roll out and enable the adoption of dashboards and metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with product leadership to monitor and improve product performance while collaborating with business leaders to drive exceptional product offerings. Measure and analyze product value and value proposition through metrics.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and foster stakeholder partnerships by acting as a trusted advisor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results that influence product and business impacting decisions in a fast paced industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient level experience writing, developing, and performing data deep dives and writing complex queries in SQL and SQL-like relational data languages\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2 years Tableau experience developing and managing dashboards is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability in building reports, metrics, dashboards, etc. for analytics projects that often require data preparation processes such as data extraction, cleansing, mapping, loading and operationalizing workflows in production.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity or hands-on experience utilizing Generative AI tools (e.g., Gemini, GitHub Copilot, ChatGPT) to optimize SQL query writing, data analysis workflows, and documentation is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in telephony, email, messaging, social media, or other electronic communications is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or familiarity with data warehousing and/or ETL processes, and distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in BI reporting tools like Looker is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with unstructured data is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote, and based in Colombia\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8240694","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3565780,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SLS1794-1","value_type":"single_select"}],"id":8240694,"updated_at":"2026-09-29T18:34:40-04:00","requisition_id":"51134","title":"Carrier Deal Desk Manager","company_name":"Twilio","first_published":"2026-09-29T18:34:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Carrier Deal Desk Manager, AMER (Commercial Finance).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Finance team supporting carrier supplier negotiations and wholesale trading transactions. In this role, you will lead the financial assessment of complex AMER agreements, shape commercially sound deal structures, and deliver clear recommendations to executive decision-makers. While Carrier Relations leads the direct supplier negotiations, you will serve as their strategic Finance partner—owning the deal economics, mitigating financial risk, and ensuring approval quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions across AMER, including those with nonstandard commercial structures. Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and other sources of financial exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and review deal models and scenarios that show how proposed terms perform under changes in volume, traffic mix, rates, and other key assumptions. Recommend structures and negotiation guardrails based on the analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Carrier Relations, Routing Operations, and other stakeholders to drive resolution of financial deal decisions, document trade-offs, and move deals through the appropriate approval path. Escalate material exceptions to executive committees with a clear recommendation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain financial guardrails, approval standards, and consistent deal analysis practices across regions. Partner with systems and business teams to translate these requirements into our CRM, CLM, or other enterprise workflow controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring deal themes, risks, and opportunities, and translate them into practical improvements to policy, process, and commercial strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach senior analysts on modeling, financial judgment, and executive recommendations. Partner with the Finance Director to build and refine how the Carrier Deal Desk operates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling skills and the judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading the financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems; Oracle experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strongly preferred: Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations, including familiarity with carrier pricing, routing economics, supplier agreements, and volume-based commercial structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Spanish or Portuguese language skills are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $113,600 - $142,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 01/01/2027 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8077538","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3499608,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP6MK5516-1","value_type":"single_select"}],"id":8077538,"updated_at":"2026-10-07T16:52:43-04:00","requisition_id":"50838","title":"CEO Communications Director","company_name":"Twilio","first_published":"2026-07-21T18:57:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next CEO Communications Director.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is an innovative-driven company that’s dramatically transformed itself over the past 18 months and we’re seeking a\u0026lt;strong\u0026gt; CEO Communications Director\u0026lt;/strong\u0026gt; to help support its CEO. In this highly visible, fast-paced, and strategic role, you will help shape and manage the CEO\u0026#39;s external communications, building a high-impact narrative that elevates his voice across global stages, key industry moments, and digital channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees. You will collaborate closely with partners across Product Marketing, Investor Relations, Legal, Brand, and Corporate Communications to align the CEO’s external communications with our overarching business strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Strategic Messaging:\u0026lt;/strong\u0026gt; Lead the development of high-impact executive messaging for the CEO across key milestones, including quarterly earnings, corporate announcements, company milestones, and strategic business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape Thought Leadership:\u0026lt;/strong\u0026gt; Partner with PR and social media teams to conceptualize and execute a compelling thought leadership program. This includes ghostwriting long-form narratives and bylines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Media Relations:\u0026lt;/strong\u0026gt; Lead proactive media outreach, crafting pitches and securing high-profile placements, feature profiles, and speaking opportunities that align with Twilio\u0026#39;s corporate narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own CEO Social Presence:\u0026lt;/strong\u0026gt; Direct, manage, and continuously grow the CEO\u0026#39;s LinkedIn presence, ensuring a consistent, engaging, and authentic digital footprint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally:\u0026lt;/strong\u0026gt; Serve as a bridge across the business, working in lockstep with the CEO and other key teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; in executive communications, corporate communications, or public relations, ideally within a high-growth or enterprise technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven track record\u0026lt;/strong\u0026gt; of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional writing, editing, and storytelling skills\u0026lt;/strong\u0026gt; with deep executive judgment and the ability to capture a specific leader\u0026#39;s authentic voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on media relations experience\u0026lt;/strong\u0026gt;, with a demonstrated ability to successfully pitch and place complex stories in top-tier business and technology outlets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic and systematic thinker\u0026lt;/strong\u0026gt; who can establish high-level narratives and execute them with tactical precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional organizational skills\u0026lt;/strong\u0026gt; with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong collaborative and influencing skills\u0026lt;/strong\u0026gt;, with a proven ability to navigate complex, matrixed global organizations without formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Active practitioner of AI:\u0026lt;/strong\u0026gt; Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with enterprise technology:\u0026lt;/strong\u0026gt; A solid baseline understanding of cloud communications, API technologies, data platforms, or financial/corporate communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience managing executive social media presence\u0026lt;/strong\u0026gt; (e.g., LinkedIn) with an eye for digital engagement trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working inside a fast-paced \u0026lt;strong\u0026gt;agency environment as well as in-house\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200- $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8185918","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3542341,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5921-1","value_type":"single_select"}],"id":8185918,"updated_at":"2026-10-08T10:24:36-04:00","requisition_id":"51032","title":"Compliance Operations Specialist","company_name":"Twilio","first_published":"2026-09-09T07:11:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026amp;nbsp;\u0026lt;strong\u0026gt;Compliance Operations Specialist.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and KYC, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Tiwlio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some intermediate to advanced research and investigation skills and enjoys challenging and complex case work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use call detail records \u0026amp;amp; aggregate traffic data to identify patterns and trends that determine a set list of actions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Resolve urgent issues impacting businesses, carriers and consumers worldwide.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for customers by email, to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work a non-traditional schedule (Tue-Sat), holidays may be required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 1-2 years experience in KYC, fraud, abuse or compliance in ecommerce, FinTech, or telecommunications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast paced, ambiguous environment, with a strong bias for action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are detail-oriented with good organizational skills and comfortable with ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have good time management and organizational skills and are comfortable working under pressure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic\u0026amp;nbsp; knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding APIs and related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telecommunications is desired.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in Estonia (remote position). \u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Shift time: Tue-Sat 9am-6pm.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;In accordance with local pay transparency requirements, the base salary range for this role is provided below. The\u0026amp;nbsp; successful candidate’s final compensation will be determined based on permissible, non-discriminatory factors such as skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Base Salary Range: €23,680.00 -€29,600.00\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79910,"name":"Ops (Fraud, Compliance, Biz, Prod, Analyst)","child_ids":[],"parent_id":70437}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8197328","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3547627,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5921-1","value_type":"single_select"}],"id":8197328,"updated_at":"2026-10-08T10:24:52-04:00","requisition_id":"51031","title":"Compliance Operations Specialist 1","company_name":"Twilio","first_published":"2026-09-25T15:47:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Compliance Operations Specialist 1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use call detail records \u0026amp;amp; aggregate traffic data to identify patterns and trends that determine a set list of actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve urgent issues impacting businesses, carriers and consumers worldwide.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for customers by email, to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast paced, ambiguous environment, with a strong bias for action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are detail-oriented with good organizational skills and comfortable with ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have good time management and organizational skills and are comfortable working under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Zendesk, Airtable, Looker or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding APIs and related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telecommunications is desired.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8141692","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3523575,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SLS1793-1","value_type":"single_select"}],"id":8141692,"updated_at":"2026-10-08T10:29:33-04:00","requisition_id":"R261150","title":"Deal Desk Senior Analyst","company_name":"Twilio","first_published":"2026-08-19T15:02:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Deal Desk Senior Analyst.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a curious, action-oriented, strong financial analyst for the Deal Desk Team who lives the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt; to support our LATAM Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements by providing rigorous financial governance and structuring. This role partners closely with Finance leadership, Sales, Legal, and Operations to evaluate, structure, and execute deals in a way that is a “win-win” for both customers and Twilio while optimizing corporate margin goals. The ideal candidate is a proactive, driven professional, able to build complex financial models and analyze pricing structures, while providing data-driven, financially sound, and clearly communicated explanations and solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and analyze financial models and pricing scenarios for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ad-hoc financial analysis and modeling to support broader business decisions and strategic initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and participate in cross-functional project improvement initiatives to scale Deal Desk operations, enhance systems, and optimize internal workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business proficiency or fluency in English, with solid written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s or Associate’s Degree plus a minimum of 3 years of experience in Corporate Finance, Financial Planning \u0026amp;amp; Analysis (FP\u0026amp;amp;A), Commercial Finance, Deal Desk or an analytical Go To Market role. If no degree, a minimum of 5 years of relevant analytical experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Google Sheets skills, with proven experience building financial models, logic formulas, and scenario analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A diligent, detail-oriented skillset, with the ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter with a “can-do” attitude who is comfortable asking clarifying questions and operating with high integrity that aligns with the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, Looker, CLM, and JIRA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8108771","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3512724,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8108771,"updated_at":"2026-10-08T10:28:02-04:00","requisition_id":"50542","title":"DevOps Engineer (Observability)","company_name":"Twilio","first_published":"2026-08-05T11:42:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Software Engineer on Twilio’s platform engineering observability team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help our platform engineering observability team. Twilio is undergoing a large-scale observability transformation—and you can help shape the foundation. Observability is a strategic pillar and a key enabler for faster incident response, deeper customer-centric insights, and more cost-effective platform operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer on the Platform Observability team, you’ll play a critical role in re-architecting how telemetry flows and is utilized through Twilio—making it structured, accessible, affordable, and actionable. Over the next 3 years, Twilio is rebuilding nearly every component of our observability platform, from data collection to real-time analytics. You will drive core initiatives that shift Twilio from fragmented tooling and wasteful data sprawl to a unified, OpenTelemetry-first observability stack built for scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead technically and strategically—designing platform components, influencing org-wide architectural decisions, mentoring engineers, and engaging directly with teams across Platform Engineering and R\u0026amp;amp;D\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go deep in one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product teams, SREs, and developer experience groups to deeply understand telemetry needs and integrate observability into core engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a pragmatic approach to observability—balancing performance, cost, and user value across diverse engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical execution for major components of Twilio’s observability overhaul, including our shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one modern programming language (e.g., Go, Python, Java).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with high-cardinality data challenges and telemetry correlation techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing high-scale telemetry systems (e.g., Prometheus, ClickHouse, OpenTelemetry, Kafka, or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of distributed systems and the challenges of observability in complex, microservice-based environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS, Kubernetes, and infrastructure-as-code tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide architectural guidance and thought leadership across teams, helping to establish clear telemetry standards, efficient usage patterns, and scalable platform abstractions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make forward-looking technical decisions and lead others through ambiguity and chan\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ClickHouse, Grafana Mimir, Athena, or equivalent systems for log and metrics querying.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source observability tools or communities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote from Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8176810","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3538711,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK5613-1","value_type":"single_select"}],"id":8176810,"updated_at":"2026-10-08T10:26:15-04:00","requisition_id":"50958","title":"Digital Marketing Manager","company_name":"Twilio","first_published":"2026-09-07T05:44:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Marketing Manager within Demand Creation Hub.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is experiencing significant growth, and we are seeking a dynamic and results-oriented Digital Marketing Manager to drive demand creation and acceleration for Twilio\u0026#39;s CPaaS portfolio. Reporting to the Digital Marketing Director of APJ, \u0026amp;nbsp;you will be instrumental in designing and implementing the digital strategy focused on building pipelines across direct sales and self-serve motions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In collaboration with Campaign Management, Product Marketing and Sub-Regional Field Marketing teams, orchestrate the effective channel mix to amplify regional campaigns and targeted programs to generate quality demand, deepen engagements and drive growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Digital strategy:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Collaborate with campaign team to orchestrate digital journey for amplification of Global/ Regional campaigns into target markets and audiences.\u0026amp;nbsp;Partner with Field Marketing teams to understand sub-regional needs, provide strategic digital advice and tactical support to strengthen brand or deepen engagements through all digital channels.\u0026amp;nbsp;Design and activate Account-based marketing campaigns that support customer lifecycle and retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Campaign Management and Execution:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Plan, execute, and optimise multi-channel digital marketing campaigns across search, display, paid social, email, programmatic and SEO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Digital Channel Optimisations:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Drive channel optimisation strategies to maintain efficiencies, scalability and establish best practices.\u0026amp;nbsp;Structured documentation and processes to foster ease of collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project management and prioritisation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Effectively manage priorities, ensuring timely delivery of projects with accuracy and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Insights:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Stay on top of digital marketing trends across APJ region and bring fresh ideas to test and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance insights and optimisations:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Monitor, analyse, and report on KPIs (CPL, ROAS, CTR, conversion rates, engagement) using tools like GA-4, Salesforce, Tableau and Looker.\u0026amp;nbsp;Contribute to developing and maintaining reporting frameworks that can inform strategic decisions and ongoing campaign optimisations with actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Marketing, Communications, Business, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5–8 years\u0026lt;/strong\u0026gt; of proven experience in digital marketing, ideally within B2B or Technology industry across Asia Pacific\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of digital channels and tools: SEM, SEO, paid media, social, email, programmatic, 6Sense, Demandbase, content marketing and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with analytics and CRM/marketing automation platforms (e.g., GA-4, Marketo, Salesforce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills with the ability to handle multiple priorities in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and copy-editing skills in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to adapt strategies to diverse regional markets and different audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent relationship, partnering, and collaboration skills, with experience working cross-functionally with global, regional and local marketing and product teams to align on marketing media strategy and business goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EMPOWER OTHERS: Track record of building teams, directly or indirectly, and ensuring your team has the guidance, support, systems, and tools to be successful in the role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Run and expand a best-in-class regional Demand Creation Hub that emphasises personal development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BE INCLUSIVE: Work closely with the Digital Marketing Director and the broader marketing team when planning and ensure marketing investments are maximised to deliver highest RoI to the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RUTHLESSLY PRIORITISE: Track closely on regional KPIs while managing sub-regional digital channel and activation requirements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NO SHENANIGANS: Work with Marketing Analytics to build a cadence of robust, trusted regional demand creation reporting and proactively address any gaps against regional targets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WEAR THE CUSTOMER\u0026#39;S SHOES: Build a demand creation team that is consistently building world class experiences through the quality of the content we produce and the digital engagement experiences we deliver across all digital touchpoints in their journey. Work diligently to advocate for local customers with resources at the Global level across Growth Strategy, Web, Field and Campaigns teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DON’T SETTLE: Identify areas of improvement and opportunity and address them one by one, establish the relationships needed to advocate for your team, while consistently prioritizing region needs and balancing resources and capabilities to implement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DRAW THE OWL: Scale your\u0026amp;nbsp; team to their top abilities with creativity, prioritization, and excitement, think outside of the box to deliver the business needs today while thinking about hyper growth. Build a team that lives on as a legacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra or Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8205254","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3551238,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1222-1","value_type":"single_select"}],"id":8205254,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"R261275","title":"Digital Sales Representative - Activate","company_name":"Twilio","first_published":"2026-09-16T15:44:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative - Activate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Self-Service Business, serves more than 300,000 active customers and generates nearly $1B annually. This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engage high-value self-service customers through programmatically assigned inbound and outbound leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales, Solutions Engineering, Marketing, and Product teams to improve sales plays and customer engagement strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to engage technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about cloud communications, customer engagement, email, data, or SaaS products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS, cloud communications, email, customer data, or developer-focused products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with product-led growth, self-service customer motions, or usage-based sales models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interpret customer usage trends and translate insights into relevant sales conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $30.09/hr - $37.61/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $31.77/hr - $39.71/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $33.44/hr - $41.80/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8138860","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3522452,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"NM5MK2685-1","value_type":"single_select"}],"id":8138860,"updated_at":"2026-10-05T18:03:29-04:00","requisition_id":"50576","title":"Director, Global Campaigns","company_name":"Twilio","first_published":"2026-08-19T06:09:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director of Global Campaigns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the head of the Twilio Global Campaign team, you are responsible for owning, developing and executing the major campaigns that drive awareness and opportunities for Twilio. This role is highly cross functional, working closely with both internal marketing partners across regions, sales, product, and company leadership to design end-to-end campaigns that deliver on business objectives. You possess a proven track record of leading multi-channel global campaigns with success, collaborating with stakeholders, and finding opportunities to strategically uplevel Twilio’s campaign engine.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has an advanced understanding of how campaigns resonate with a global audience, not just one country. You are skilled in understanding the modern AI-driven buyer journey at each stage of the funnel, have the ability to translate messaging frameworks into effective campaigns, and thrives in a collaborative environment. You recognize the value of running an integrated campaign motion, and have the ability to think both strategically and execute at an operational level with ease. Your performance will be measured by your ability to execute and achieve measurable results including building brand awareness, developing a system of content and assets that is valuable to all regions, and building campaigns that accelerate growth velocity.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Set a strategic vision\u0026lt;/strong\u0026gt; for global campaign structure, operations, and execution for our top 5 campaign motions. We are looking for someone who is very strategic in terms of knowing the audience, how to create content that resonates, tactics to reach that audience, and ideas that are visionary and tactical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be accountable\u0026lt;/strong\u0026gt; to company leadership on the effectiveness of all global campaigns and programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong project management skills\u0026lt;/strong\u0026gt; and ability to use data to guide decision-making and resource allocation. Design and execute strategic end-to-end campaigns that both engage and convert prospective buyers with a focus on specific buyer and vertical segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner\u0026lt;/strong\u0026gt; with product marketing, content strategists, brand strategists, creative designers and other regional campaign teams to create campaign themes and messaging that translate into impactful marketing campaigns. Act as the central point of contact to direct all campaign work across teams to ensure timely results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build strong relationships\u0026lt;/strong\u0026gt; with key cross functional stakeholders across multiple organizations to ensure campaign enablement and engagement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A global systems approach. \u0026lt;/strong\u0026gt;Develop scalable, repeatable campaign playbooks that can be scaled quickly with a large variety of content that works in all regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Track program results\u0026lt;/strong\u0026gt;, measure program success and report metrics to customer success, sales and marketing stakeholders and executives. Then analyze campaign performance, surface insights and provide recommendations for optimizing results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Driven Enablement:\u0026lt;/strong\u0026gt; We want you to infuse AI frameworks into all aspects of the campaign model. Ideally you would disrupt the norms and evolve the team and programs to be progressive. And equip teams across the organization with the tools, guidelines, and frameworks to create high-quality content at scale, including standards, reusable templates, and AI-assisted workflows that improve consistency, speed, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Budget Management:\u0026lt;/strong\u0026gt; Manage and allocate budget for campaign production resources across all campaign and persona needs, including original content, video production, localization, and agencies to ensure efficient and high-quality execution and return on investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global team leadership: \u0026lt;/strong\u0026gt;Manage a team with a global remit that spans all regions from the US to Europe to Asia, while working with company and brand leadership to execute all top-of-funnel campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Management experience: ability to inspire a team of strategists and show a vision of what is possible and where our teams should focus efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of marketing funnel tactics and metrics by stage, PLG model and funnel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of enterprise buying cycles, sales processes and stakeholders, especially in B2B tech\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter who excels in a fast-paced, collaborative, and innovative high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple work streams and has presence with the team and leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years working as a campagin strategist in B2B or tech\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building and delivering on integrated programs and managing all tools, processes, and assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, both verbal and written, with the ability to drive alignment, set expectations and drive to success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works well with cross-functional teams and executives, to ensure consistent content is delivered across the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A champion for fostering a culture of trust through feedback, communication, and transparency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with localization tactics to ensure our content is accessible and inclusive across multiple countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with primary research strategies and types of content creation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic ability to see opportunities across campaigns and programs where new types of content and programs will thrive.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building world-class brands through premium content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a variety of AI, design, analytics, and video tools. Proficiency in digital marketing tools and platforms such as Tableau, Salesforce, AEM, Google Analytics, LinkedIn Campaign Manager, Meta Ads Manager, Canva\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote based in Ireland or the UK\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8175075","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3538023,"location":{"name":"Remote - Brazil; Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NM5BD2715-1","value_type":"single_select"}],"id":8175075,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"51017","title":"Director, LATAM Carrier Relations","company_name":"Twilio","first_published":"2026-09-11T13:21:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director, LATAM Carrier Relations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking an experienced and dynamic Director to spearhead our Carrier Relations team across Latin America. This role is pivotal in ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers. Working closely with cross-functional partners—such as Sales, Product, Commercial Legal, Regulatory— you will align market demand with local carrier capabilities to power Twilio’s growth in the region. The ideal candidate brings a robust background in telecommunications, deep expertise in LATAM regulatory environments, and a track record of building high-performing teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership:\u0026lt;/strong\u0026gt; Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Alignment \u0026amp;amp; Demand Strategy:\u0026lt;/strong\u0026gt; Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Carrier/Supply Partnerships \u0026amp;amp; Negotiation:\u0026lt;/strong\u0026gt; Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regulatory \u0026amp;amp; Market Intelligence:\u0026lt;/strong\u0026gt; Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio\u0026#39;s supply strategy and maintain strict compliance across all LATAM territories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance \u0026amp;amp; KPI Management:\u0026lt;/strong\u0026gt; Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Execution:\u0026lt;/strong\u0026gt; Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation, influence, and communication skills in complex multi-country environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven, analytical approach to decision-making and route optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Spanish, English and Portuguese.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Telecommunications, Business Administration, or a related field (Master\u0026#39;s degree preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia or Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33851,"name":"Business Operations","child_ids":[],"parent_id":638}],"offices":[{"id":82355,"name":"Remote - Brazil","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8195222","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3546754,"location":{"name":"Remote - Australia; Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"NM5BD2715-1","value_type":"single_select"}],"id":8195222,"updated_at":"2026-09-29T19:25:43-04:00","requisition_id":"51021","title":"Director, Supplier Relations APAC","company_name":"Twilio","first_published":"2026-09-29T19:25:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director, Supplier Relations APAC\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking an experienced \u0026lt;strong\u0026gt;Director, Supplier Relations\u0026lt;/strong\u0026gt; to execute our supply strategy, manage regional vendor and carrier partnerships, and lead a team of supplier relations specialists across Asia-Pacific (APAC). In this role, you will translate regional connectivity strategy into operational execution, optimizing COGS, route quality, and direct supplier partnerships. Working closely with cross-functional partners in Sales, Product, Legal, and Operations, you will ensure Twilio\u0026#39;s infrastructure reliably aligns with rapid enterprise growth across diverse APAC markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Development:\u0026lt;/strong\u0026gt; Direct, mentor, and manage a team of supplier relations specialists and analysts, fostering operational excellence and regional alignment across APAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Supplier Procurement \u0026amp;amp; Negotiations:\u0026lt;/strong\u0026gt; Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM \u0026amp;amp; Product Alignment:\u0026lt;/strong\u0026gt; Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Route Quality \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt; Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regulatory \u0026amp;amp; Compliance Execution:\u0026lt;/strong\u0026gt; Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Escalations:\u0026lt;/strong\u0026gt; Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Telecommunications, Business, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote based in key APAC locations (Australia or Japan).\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% to 25% regional travel anticipated for supplier engagements and internal team alignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8204152","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3550790,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5IT6855-1","value_type":"single_select"}],"id":8204152,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"50885","title":"Emerging Fraud Researcher","company_name":"Twilio","first_published":"2026-09-16T10:23:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next emerging Fraud Researcher.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to detect emerging fraud trends and behaviors on Twilio Network, across all channels - voice, messaging and email. You will work on researching new fraud behaviors by analyzing industry trends and analyzing billions of events using AI tools.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform independent research using AI tools to identify novel emerging fraud trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with data scientists to create ML models to detect fraud behaviors at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously stress test our network for vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze large-scale messaging and voice traffic to identify novel patterns of fraudulent activity, including AIT and ATO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute proactive fraud mitigation strategies to protect customers and the network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with data science and engineering teams to refine detection models and reduce false positives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct in-depth investigations into high-impact fraud incidents, providing root cause analysis and actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor industry trends in fraud and bot detection to maintain a competitive defense posture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in fraud investigations, trust \u0026amp;amp; safety, or security analysis within a high-growth tech environment or large-scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced expertise in complex data analysis, SQL, and data visualization tools to query large-scale datasets and uncover novel fraud behaviors or systemic abuses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and executing proactive fraud mitigation strategies to protect platform integrity and minimize risk exposure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional incident response leadership with the ability to translate complex security risks into clear, actionable business strategies for technical and executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the CPaaS, telecommunications, or payments industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with machine learning concepts and their application in fraud detection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications such as CFE (Certified Fraud Examiner) or CISSP.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 (Developing Minimum for Tier 3) - $213,900 (Mid for Tier 3).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 (Developing Minimum for Tier 2) - $226,500 (Mid for Tier 2).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 (Developing Minimum for Tier 1) - $251,600 (Mid for Tier 1).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 14, 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79910,"name":"Ops (Fraud, Compliance, Biz, Prod, Analyst)","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8208337","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3552608,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP6HR6676-1","value_type":"single_select"}],"id":8208337,"updated_at":"2026-09-29T12:13:49-04:00","requisition_id":"51024","title":"Executive Communications Director, Chief Product \u0026 Technology Officer","company_name":"Twilio","first_published":"2026-09-16T18:00:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Executive Communications Director, Chief Product \u0026amp;amp; Technology Officer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is an innovation-driven company on a transformative journey, and we are seeking an executive communications director to be the trusted communications partner for Twilio’s Chief Product \u0026amp;amp; Technology Officer In this highly visible and strategic role, you will craft and drive impactful messaging that elevates the CPTO’s voice across internal and external audiences, reinforcing Twilio’s vision, product strategy, and leadership in the industry. You will also selectively support the R\u0026amp;amp;D organization and leadership team on various initiatives to share Twilio’s innovation story, both internally and externally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within Twilio’s corporate communications team, responsible for shaping and delivering Twilio’s story across investors, press, customers, industry analysts, and employees. You will develop executive-level content and thought leadership, manage internal and external communications, and support change management initiatives to ensure clarity, alignment, and engagement across Twilio’s R\u0026amp;amp;D organization and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Iterate and execute an annual executive communications strategy and plan that positions the Chief Product \u0026amp;amp; Technology Officer as the transformative leader behind Twilio’s innovation story.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the pen on all content coming from Twilio’s CPTO including keynotes, internal presentations, blogs, press and social media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PMM and CorpComms on impactful, forward-thinking communications that tell Twilio’s innovation story from various R\u0026amp;amp;D leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose opportunities and concepts for thought leadership to elevate Twilio’s R\u0026amp;amp;D leadership’s visibility in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop content to represent R\u0026amp;amp;D at quarterly Company All Hands meetings and other key internal companywide meetings\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive communications for ongoing change management initiatives within the R\u0026amp;amp;D function\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop content for R\u0026amp;amp;D function-level communications and events that supports Twilio’s unique Builder culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with key partners to inform CPTO communications strategy including Twilio’s Management Team, R\u0026amp;amp;D Leadership, Corporate Communications, Product Marketing, and more.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years experience in communications, including a minimum 3 years in a dedicated executive communications role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in the tech industry\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience writing for, working directly with and influencing CEOs, C-level executives, and SVPs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and ability to advise on communications strategy to all levels of the organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills with the ability to partner effectively across R\u0026amp;amp;D, GTM, Marketing, HR, PR, and Internal Comms teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with exemplary editing and writing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in external-facing thought leadership (blogs, event keynotes, social media) \u0026lt;br\u0026gt;Proficiency in creating slide desks for large audience presentations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to synthesize complex topics (AI, data, product strategy) into compelling, digestible content for diverse audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and storytelling skills with the ability to craft clear, engaging, and strategic messaging for executive leaders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the West Coast, USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8097524","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3507973,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8097524,"updated_at":"2026-10-08T10:28:52-04:00","requisition_id":"49324","title":"Fast Track Operations Specialist 2","company_name":"Twilio","first_published":"2026-09-22T11:22:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Fast Track Onboarding Specialist (L2).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide personalized onboarding support for customers who sign up for our Fast Track Packages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide compliance guidance for all A2P products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Onboarding SLAs and credit utilization for each product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with operations teams to scale onboarding volumes per assigned customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join weekly calls with customers to report metrics and review any open items or additional onboarding needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draw the Owl: Assess the nature of product or service issues and resolve basic level problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in rotational shifts 8:00am to 5pm Bogota time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to manage daily caseload and respond within SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A2P compliance experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Required: 2 plus Years specializing in at least one a2p products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working directly with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks and effectively project manage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ready to take own up to 12 customer accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and customer centric to the core.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear verbal and written communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re introspective and committed to continuous self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to complete tasks in core areas within SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Google workspace(Google docs, Google sheets, Gemini)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with reporting tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience implementing a2p phone number types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand general CTIA guidelines and some international regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to effectively prioritize tasks and multi-task\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning and leading calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling tasks within a desired SLA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8196096","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3547089,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4FI6004-1","value_type":"single_select"}],"id":8196096,"updated_at":"2026-10-08T10:24:29-04:00","requisition_id":"R261257","title":"Financial Manager","company_name":"Twilio","first_published":"2026-09-14T09:27:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Marketing Financial Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive end-to-end operational budget management, financial forecasting, and strategic decision support across Twilio’s global Marketing organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a trusted finance partner supporting a global Marketing footprint and multi-million dollar program budget. You will independently own forecasting mechanics, lead in-quarter budget pacing and redeployment, modernize financial workflows using automation, and evaluate marketing investment returns to ensure spend drives profitable growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage Marketing’s total OPEX budget, taking end-to-end ownership of headcount/payroll modeling and detailed PO-level program spend tracking across 10 distinct Marketing functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive strategic financial planning, monthly and quarterly forecasting, and long-term financial modeling across the entire Marketing organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead in-quarter budget pacing with Marketing leadership to maintain spend discipline and reallocate uncommitted funds to high-priority initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Accounting on month-end accruals and close processes, while coordinating with Procurement/Sourcing on PR and PO workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute ad hoc financial analyses, ROI evaluations, and decision support for strategic marketing programs, vendor renewals, and org changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Modernize forecasting workflows using FP\u0026amp;amp;A systems, data analytics, and automation tools to streamline processes and shorten cycle times.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Finance, Business, Economics, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive corporate finance, FP\u0026amp;amp;A, or strategic finance experience, ideally in a high-growth technology or enterprise SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing high-volume OPEX program budgets ($50M+), complex PO tracking, vendor accruals (in accordance with US GAAP), and headcount forecasting across multi-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently with senior leaders (Director and VP level) to drive budget accountability and explain financial concepts concisely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced financial modeling skills (Excel/Google Sheets) and hands-on experience with enterprise FP\u0026amp;amp;A platforms (e.g., Anaplan, Pigment, Adaptive), ERP systems (e.g., Oracle, NetSuite), and HCM/recruiting systems (e.g., Workday, Greenhouse).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct FP\u0026amp;amp;A experience supporting Marketing or GTM functions, with a proven track record of partnering with Sales and Marketing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience modernizing financial workflows, automating manual tasks, and leveraging data tools (e.g., SQL, PowerBI, Tableau, or AI-assisted financial tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate marketing and sales performance metrics into top-line business growth and return on investment (ROI).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CAD $109,600 - CAD $137,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15% (When Applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8132266","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3521408,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5921-1","value_type":"single_select"}],"id":8132266,"updated_at":"2026-10-08T10:29:12-04:00","requisition_id":"49313","title":"Fraud Specialist 1","company_name":"Twilio","first_published":"2026-08-17T12:36:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Fraud Operations Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help combat fraud and abuse on our communications platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Investigate cases quickly and efficiently, perform analysis of non compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required (Sunday to Thursday or Tuesday to Saturday 9am-6pm)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast paced, ambiguous environment, with a strong bias for action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in customer service or customer facing role requiring effective and empathetic communication\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding APIs and related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years experience working in a queue based/contact center environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in Estonia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;In accordance with local pay transparency requirements, the base salary range for this role is provided below. The\u0026amp;nbsp; successful candidate’s final compensation will be determined based on permissible, non-discriminatory factors such as skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Base Salary Range: €23,680.00 -€29,600.00\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79910,"name":"Ops (Fraud, Compliance, Biz, Prod, Analyst)","child_ids":[],"parent_id":70437}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7808464","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3410813,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NS4AD9614-1","value_type":"single_select"}],"id":7808464,"updated_at":"2026-10-07T12:47:44-04:00","requisition_id":"50283","title":"Global Security Operations Center Operator","company_name":"Twilio","first_published":"2026-04-17T14:19:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Operator, Global Security Operations Center (GSOC).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio’s global footprint. GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials. GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns. When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Monitoring and Surveillance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access,\u0026amp;nbsp; suspicious activity, or other security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Security Operations Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support access control and visitor management processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage security-related calls for service and provide general guidance to employees, vendors, and guests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of business travelers and personnel accessing Twilio facilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with local site security teams to escalate and dispatch resources for incident and alarm response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Incident Management\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and triage events and incidents to determine their impact to operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch and coordinate response with emergency response personnel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain real-time incident documentation for reporting and analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in post-incident reviews to document and implement corrective action and improvements to future response\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of security and emergency standard operating procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize critical thinking and problem solving skills to analyse situations and implement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support large projects that will improve Twilio’s GSOC capabilities and initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a GSOC working environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with open-source intelligence (OSINT) research tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to follow standard operating procedures and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stay calm, professional, and think clearly in high-stress situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly and concisely; verbal and written\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English Language Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer service mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a high-tech work environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to learn new tools and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional Language Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Shift Details:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Variable (8–10-hour shifts)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must be flexible to work holidays, weekends, and occasional overtime.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $26.27 - $32.84\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $27.77 - $34.71\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $30.85 - $38.56\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until December 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8209103","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3552803,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8209103,"updated_at":"2026-10-06T12:42:15-04:00","requisition_id":"50805","title":"GTM Innovation Account Executive","company_name":"Twilio","first_published":"2026-09-17T16:07:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next GTM Innovation Account Executive\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a GTM Innovation Account Executive, within our Specialist Sales organization, you will be responsible for prospecting, solution selling and closing opportunities for new Twilio products. In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies. You will drive pre-revenue growth by validating sales motions, ICPs, and use cases. This role is for highly flexible AEs, with deep integration with Global Sales, Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for acquiring customers for new product offerings across the full Twilio portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles with internal and external stakeholders to help customers unlock value from net new product offerings .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across verticals and regions\u0026amp;nbsp; to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with Specialist Sales, services, product, and GTM Strategy \u0026amp;amp; Operations to develop long-range territory strategies and sales plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert across multiple product categories\u0026amp;nbsp; with a focus on leveraging deep technical expertise to lead complex, multi-product digital initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting and executing a \u0026quot;total account relationship\u0026quot; strategy to drive profitable revenue growth.\u0026amp;nbsp; Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30-40% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192- $165,240.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,000- $174,420.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 7, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8256373","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3572729,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1222-A","value_type":"single_select"}],"id":8256373,"updated_at":"2026-10-08T10:25:40-04:00","requisition_id":"51154","title":"Inside Sales - Representative (Active) 2","company_name":"Twilio","first_published":"2026-10-08T03:25:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our self-service accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community \u0026amp;amp; social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance competing priorities and manage multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience and enjoys working with real customers - listening to them and solving problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing forecasts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;World-class organization, prioritization, and documentation skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep personal interest in the social impact market and dedicating your career to making a positive difference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7996774","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468382,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5172-1","value_type":"single_select"}],"id":7996774,"updated_at":"2026-10-08T10:31:23-04:00","requisition_id":"50392","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-06-18T13:31:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to design and engineer AI powered features that makes every customer conversation smarter. As a Machine Learning Engineer on the Conversation Intelligence team, you\u0026#39;ll develop and deploy solutions that extract meaning from voice and messaging data at Twilio scale. You\u0026#39;ll work alongside experienced ML practitioners to ship real features - from model pipelines to production inference - that directly shape how businesses understand their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and development of machine learning solutions, ensuring accuracy, performance, security, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain end-to-end AI/ML pipelines - from data ingestion and feature engineering through to model development, validation, and deployment with guidance from senior engineers on complex architectural decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument AI/ML services with appropriate metrics, logging, and telemetry to monitor model performance and operational health against defined SLOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations, executing progressive rollouts and applying standard mitigation strategies to keep production inference services healthy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across planning, design, and code review phases contributing to product and technical discussions, while helping raise overall code quality through thoughtful review feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Mathematics, Statistics, or a related quantitative field, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in machine learning engineering or applied ML, with demonstrated proficiency in Python and at least one ML framework (PyTorch, TensorFlow, or JAX) and familiarity with NLP libraries such as Hugging Face Transformers, NLTK, or SpaCy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing, testing, and deploying small-to-medium scoped ML services or features in a collaborative engineering environment, including model versioning, experiment tracking, and cloud-based infrastructure (AWS, GCP, or Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python (preferred) or similar OO language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing Large (or Small) Language Models within software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational AI, or LLM fine-tuning and prompt engineering in a production\u0026amp;nbsp; context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to agentic AI frameworks such as LangGraph, AutoGen, CrewAI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MLOps/LLMOps tooling related to maintaining models in production such as testing, versioning, model registry, retraining, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote from Ireland.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8007455","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3471962,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5172-1","value_type":"single_select"}],"id":8007455,"updated_at":"2026-10-08T10:30:58-04:00","requisition_id":"50393","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-06-18T13:25:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to design and engineer AI powered features that makes every customer conversation smarter. As a Machine Learning Engineer on the Conversation Intelligence team, you\u0026#39;ll develop and deploy solutions that extract meaning from voice and messaging data at Twilio scale. You\u0026#39;ll work alongside experienced ML practitioners to ship real features - from model pipelines to production inference - that directly shape how businesses understand their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and development of machine learning solutions, ensuring accuracy, performance, security, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain end-to-end AI/ML pipelines - from data ingestion and feature engineering through to model development, validation, and deployment with guidance from senior engineers on complex architectural decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument AI/ML services with appropriate metrics, logging, and telemetry to monitor model performance and operational health against defined SLOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations, executing progressive rollouts and applying standard mitigation strategies to keep production inference services healthy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across planning, design, and code review phases contributing to product and technical discussions, while helping raise overall code quality through thoughtful review feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Mathematics, Statistics, or a related quantitative field, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in machine learning engineering or applied ML, with demonstrated proficiency in Python and at least one ML framework (PyTorch, TensorFlow, or JAX) and familiarity with NLP libraries such as Hugging Face Transformers, NLTK, or SpaCy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing, testing, and deploying small-to-medium scoped ML services or features in a collaborative engineering environment, including model versioning, experiment tracking, and cloud-based infrastructure (AWS, GCP, or Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python (preferred) or similar OO language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing Large (or Small) Language Models within software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational AI, or LLM fine-tuning and prompt engineering in a production\u0026amp;nbsp; context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to agentic AI frameworks such as LangGraph, AutoGen, CrewAI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MLOps/LLMOps tooling related to maintaining models in production such as testing, versioning, model registry, retraining, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote from Spain.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8258587","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3573523,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5173-1","value_type":"single_select"}],"id":8258587,"updated_at":"2026-10-08T10:27:33-04:00","requisition_id":"51046","title":"Machine Learning Engineer (L3)","company_name":"Twilio","first_published":"2026-10-08T08:35:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Machine Learning Engineer III in Twilio’s Customer Memory Team..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will build the foundational AI/ML capabilities that power intelligent engagement experiences for Twilio customers - letting any application, human or AI agent, or channel know who a customer is, what they have done, and how best to reach them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a builder and curious mindset, someone who can bridge the gap across theoretical research, production-grade experimentation and enterprise quality software. You will lead rapid research cycles to solve complex problems regarding contextual intelligence and large scale ML problems ensuring every interaction feels seamless and personalized.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build out new functionality within a fast moving product seeing rapid adoption.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a nebulous idea, design a rigorous experiment, and execute it within weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct deep-dive research into state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build ML systems that hold up at Twilio scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years applied ML/AI experience with a track record of owning technically ambitious systems end to end rather than contributing to someone else\u0026#39;s design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a 0-to-1 setting with ambiguous requirements and a strong bias for action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python programming language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building cloud-based services on AWS, GCP, or Azure, with high-volume data, streaming or real-time inference paths, and a range of data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including LLM orchestration, embedding models, and vector stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fundamentals of statistical machine learning algorithms, transformer models, LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to raise the technical bar of a team through mentorship, design review, and standards, without formal management authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building cloud-based services using AWS, GCP, or Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and highly effective collaborator who works well with teammates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building autonomous agents that handle multi-turn conversations and maintain long-term context/consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in predictive modeling on user behavior, including experiment design and the causal or counterfactual methods needed when randomization is partial.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working in a globally distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India - Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8173554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3537442,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4FI6004-1","value_type":"single_select"}],"id":8173554,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"51012","title":"Marketing Financial Manager","company_name":"Twilio","first_published":"2026-09-04T22:30:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Marketing Financial Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive end-to-end operational budget management, financial forecasting, and strategic decision support across Twilio’s global Marketing organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a trusted finance partner supporting a global Marketing footprint and multi-million dollar program budget. You will independently own forecasting mechanics, lead in-quarter budget pacing and redeployment, modernize financial workflows using automation, and evaluate marketing investment returns to ensure spend drives profitable growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage Marketing’s total OPEX budget, taking end-to-end ownership of headcount/payroll modeling and detailed PO-level program spend tracking across 10 distinct Marketing functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive strategic financial planning, monthly and quarterly forecasting, and long-term financial modeling across the entire Marketing organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead in-quarter budget pacing with Marketing leadership to maintain spend discipline and reallocate uncommitted funds to high-priority initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Accounting on month-end accruals and close processes, while coordinating with Procurement/Sourcing on PR and PO workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute ad hoc financial analyses, ROI evaluations, and decision support for strategic marketing programs, vendor renewals, and org changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Modernize forecasting workflows using FP\u0026amp;amp;A systems, data analytics, and automation tools to streamline processes and shorten cycle times.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Finance, Business, Economics, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive corporate finance, FP\u0026amp;amp;A, or strategic finance experience, ideally in a high-growth technology or enterprise SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing high-volume OPEX program budgets ($50M+), complex PO tracking, vendor accruals (in accordance with US GAAP), and headcount forecasting across multi-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently with senior leaders (Director and VP level) to drive budget accountability and explain financial concepts concisely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced financial modeling skills (Excel/Google Sheets) and hands-on experience with enterprise FP\u0026amp;amp;A platforms (e.g., Anaplan, Pigment, Adaptive), ERP systems (e.g., Oracle, NetSuite), and HCM/recruiting systems (e.g., Workday, Greenhouse).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct FP\u0026amp;amp;A experience supporting Marketing or GTM functions, with a proven track record of partnering with Sales and Marketing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience modernizing financial workflows, automating manual tasks, and leveraging data tools (e.g., SQL, PowerBI, Tableau, or AI-assisted financial tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate marketing and sales performance metrics into top-line business growth and return on investment (ROI).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960\u0026amp;nbsp; - $146,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - $206,280.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 30th, 2026\u0026amp;nbsp; but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8104438","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3510976,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK6014-1","value_type":"single_select"}],"id":8104438,"updated_at":"2026-10-08T10:28:30-04:00","requisition_id":"48591","title":"Marketing Strategy and Analytics Manager","company_name":"Twilio","first_published":"2026-08-05T09:14:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026amp;nbsp;\u0026lt;strong\u0026gt;Marketing Strategy \u0026amp;amp; Planning Manager\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Marketing Strategy \u0026amp;amp; Analytics Manager to join our global marketing analytics team, sitting alongside our Media Mix Modeling (MMM) data scientists and our regional analytics business partners (EMEA and APJ). This is a hybrid role: part senior business partner, part data scientist. You\u0026#39;ll act as a trusted analytics advisor to marketing leadership — owning end-to-end analyses of funnel performance, campaign effectiveness, and marketing ROI — while also being fluent enough in MMM methodology to apply, extend, and translate our MMM outputs into decisions our regional and global marketing leaders can act on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who has grown from a strong analytics/BI background into applied data science, has direct exposure to MMM (Robyn, Meridian, or similar), and wants a role that blends storytelling and stakeholder influence with genuine modeling depth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategy \u0026amp;amp; Analytics Partnership: Act as the trusted analytics advisor to global and regional marketing leaders, translating business questions into analyses that shape budget, channel, and campaign decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MMM Application \u0026amp;amp; Translation: Apply and extend outputs from our MMM data science team — interpreting model results, running scenario/what-if analyses, and adapting them for regional nuance and stakeholder-specific questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measurement \u0026amp;amp; Funnel Analytics: Build and maintain incremental analyses that complement MMM (geo-lift tests, channel-level diagnostics, funnel and pipeline analytics) to validate and enrich model-driven recommendations. Own end-to-end analytics across B2B and B2C marketing funnels, from data pull through insight to executive-ready recommendation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MMM Team Partnership: Partner closely with the central MMM data science team to ensure model assumptions, inputs, and outputs reflect real business context, and to prioritize the roadmap of modeling questions that matter most to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tooling \u0026amp;amp; Scale: Write production-quality Python/SQL for data pulls, analysis, and light modeling; build reusable tools and dashboards that scale insight generation across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Storytelling \u0026amp;amp; Communication: Craft and deliver clear, compelling narratives and presentations for senior stakeholders across Marketing, Sales, Product, and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Regional Collaboration: Partner with regional analytics business partners (EMEA, APJ) to ensure consistency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Hybrid Analyst: \u0026lt;/strong\u0026gt;6+ years of experience in marketing analytics, business intelligence, or data science, with a track record of directly influencing marketing strategy through data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technically Fluent: \u0026lt;/strong\u0026gt;Strong proficiency in Python and SQL for analysis; comfortable working with large, messy marketing datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MMM-Literate: \u0026lt;/strong\u0026gt;Hands-on exposure to Media Mix Modeling concepts and at least one MMM tool or framework (e.g., Robyn, Meridian, or an equivalent regression/econometric approach) — you don\u0026#39;t need to have built an MMM from scratch, but you can interpret, apply, and reason about one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Statistically Grounded: \u0026lt;/strong\u0026gt;Solid grounding in statistics and experimental design (e.g., regression, A/B testing, geo-lift/incrementality testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Trusted Advisor: \u0026lt;/strong\u0026gt;Demonstrated ability to partner with senior stakeholders (Marketing, Sales, Finance) and turn analysis into decisions — not just dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Storyteller: \u0026lt;/strong\u0026gt;Excellent communication and storytelling skills; experience presenting to both technical and executive, non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Channel Fluency: \u0026lt;/strong\u0026gt;Solid understanding of digital and traditional media channels and B2B/B2C marketing funnels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior direct experience building or co-building an MMM model, or working as an embedded analytics partner to an MMM/data science team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on or with AI products (e.g., LLMs, copilots, RAG apps, workflow tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in B2B marketing analytics, consulting, or an agency environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across multiple regions or in a global, matrixed organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specify education, previous job experience, certifications, technical skills and soft skills required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra or Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8125581","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3518934,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":8125581,"updated_at":"2026-10-08T10:30:07-04:00","requisition_id":"50694","title":"New Business Account Executive","company_name":"Twilio","first_published":"2026-08-13T11:32:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to play a key role as part of the growth strategy of Twilio Japan by winning new customers. You will be responsible for developing a strategy to acquire new customers for Twilio, collaborate with internal stakeholders, such as demand generation marketing, digital sales, partner managers and system engineers.\u0026amp;nbsp; Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors,\u0026amp;nbsp; system integrators and fast moving technology startups\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of winning new customers and its business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast the business, including sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of combined experience in high-touch sales experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of growth of\u0026amp;nbsp; business, growth strategy development and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenger mindset with appetite to acquire new business and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business-level proficiency in English (both spoken and written) is preferred to effectively collaborate with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaaS or CCaaS experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Technology Sales - IaaS/PaaS, virtualization, security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, \u0026lt;strong\u0026gt;approximately\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;25% travel \u0026lt;/strong\u0026gt;is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":634,"name":"Sales Development","child_ids":[],"parent_id":34752}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/6372770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":2998802,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":6372770,"updated_at":"2026-09-29T12:13:45-04:00","requisition_id":"R241369","title":"New Business Account Executive ","company_name":"Twilio","first_published":"2025-01-20T08:02:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a New Business Account Executive, within our Global Sales organization, you will be responsible for prospecting, solution selling and closing new business opportunities across the entire Twilio platform\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt; In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies..You will drive profitable revenue growth by making multi-product selling the default sales motion. This role is highly cross functional, with deep integration with Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition across the full Twilio portfolio, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across our portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth\u0026lt;strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals and regions \u0026amp;nbsp;to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with Specialist Sales, services, product, and\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;GTM Strategy \u0026amp;amp; Operations to develop long-range territory strategies and sales plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the unified communications and data platform industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the vertical industries you are focused on leveraging deep technical expertise to lead complex, multi-product digital initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated track record of selling and closing in the cloud communications and customer data platform market, with a focus on driving multi product adoption. Specific requirements:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting and executing a \u0026quot;total account relationship\u0026quot; strategy to drive profitable revenue growth.\u0026amp;nbsp; Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working in CPaaS, Data Platforms or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, or security or Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, based in Singapore\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, More than 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8143768","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3524306,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-N","value_type":"single_select"}],"id":8143768,"updated_at":"2026-10-08T10:29:26-04:00","requisition_id":"50934","title":"New Business Account Executive (German speaker)","company_name":"Twilio","first_published":"2026-08-24T07:09:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value Enterprise prospects and existing customers with ARR over $25k. You will play a key role in further growing Twilio’s Communication Products business across the DACH\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Region. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing and managing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent in German\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS ecosystem and familiarity with:\u0026amp;nbsp;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in UK, Spain or Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8261279","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3574611,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5811-1","value_type":"single_select"}],"id":8261279,"updated_at":"2026-10-08T10:27:15-04:00","requisition_id":"51129","title":"Onboarding Operations Specialist 1","company_name":"Twilio","first_published":"2026-10-08T05:44:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Onboarding operations Specialist (L1).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world\u0026#39;s connectivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess the nature of product or service issues and resolve basic-to-intermediate level problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Log customer interactions and tag/categorize issues accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn new processes across a variety of subject areas and ensure our operations are running smoothly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and action incoming carrier partner notifications.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly and confidently triage complex issues to the Level 2 team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to troubleshoot/determine resolution for issues across the entirety of your team\u0026#39;s domain.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Required: 1 - 3 Yrs*( depending on candidature)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background need not apply\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience into Advanced Email writing, handling international escalations(voice, chat and email)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;International stakeholder handling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience into doing root cause analysis\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ready to take up additional tasks depending on requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and customer centric to the core.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear verbal and written communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re introspective and committed to continuous self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of learning quickly and mastering complicated systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to complete tasks in core areas within SLAs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70473,"name":"Service Operations","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8213541","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3554638,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SS5824-1","value_type":"single_select"}],"id":8213541,"updated_at":"2026-09-29T12:13:49-04:00","requisition_id":"51029","title":"Onboarding Operations Tech Lead","company_name":"Twilio","first_published":"2026-09-18T16:22:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Onboarding Operations Tech Lead\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead operational execution, architect risk and workflow strategies, and build the foundational systems for global onboarding. You will ensure that users and clients transition onto our platform efficiently, meeting all verification, compliance, and platform readiness requirements without operational drag.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a domain expert who excels at turning chaotic, multi-channel processes into streamlined, automated platform controls. The ideal candidate has masterful operational investigative skills, excels at turning complex workflow data into functional product improvements, \u0026lt;strong\u0026gt;acts as a critical bridge translating technical engineering concepts into operational execution,\u0026lt;/strong\u0026gt; and thrives when operating in a highly regulated industry especially when new deadlines are rolled out.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect Foundational Frameworks:\u0026lt;/strong\u0026gt; Build and own the end-to-end Onboarding Ops roadmap, establishing baseline standard operating procedures (SOPs), service-level agreements (SLAs), and operational governance..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate Data to Strategy:\u0026lt;/strong\u0026gt; Analyze operational telemetry, activation funnels, and drop-off metrics to uncover macro friction trends, directly designing targeted intervention logic and automated workflows to resolve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bridge Operations \u0026amp;amp; Product:\u0026lt;/strong\u0026gt; Partner closely with Product, Engineering, and Go-To-Market teams to build long-term, structural platform controls, self-serve onboarding tooling, and automated verification checks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Serve as a Technical Translator:\u0026lt;/strong\u0026gt; Act as the critical link between Engineering and frontline Operations, demystifying complex technical platform changes, API updates, and engineering rollouts into actionable, easy-to-understand workflows and guidance for the operations team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize Operational Workflows:\u0026lt;/strong\u0026gt; Drive process improvements, manage operational performance metrics (e.g., Time-to-Value, Activation Rate, CSAT), and continuously streamline manual intervention queues to maximize accuracy and team efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage High-Stakes Escalations:\u0026lt;/strong\u0026gt; Serve as the final point of operational escalation for complex or high-value onboarding cases, navigating cross-functional risk vectors clearly with Legal, Trust \u0026amp;amp; Safety, and Go-To-Market leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Document \u0026amp;amp; Institutionalize Knowledge:\u0026lt;/strong\u0026gt; Author, refine, and maintain comprehensive runbooks, team playbooks, and training documentation for global operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multiply Team Talent:\u0026lt;/strong\u0026gt; Actively mentor early-in-career team members, build enablement frameworks, and lay the operational groundwork to scale the team as platform adoption grows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in a business or technology discipline, or equivalent practical job experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in operations, implementations, customer onboarding, or program management in tech, FinTech, SaaS, or complex digital ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of operating as a founding or pioneer team member, building operational frameworks, workflows, and policies in highly ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing cross-functional projects with Product and Engineering to automate manual operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data fluency with experience using tools (SQL, Looker, Tableau, Snowflake, or similar) to analyze workflow performance, defend strategy decisions, and present findings to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with a proven ability to explain complex technical workflows and operational requirements to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable managing absolute ambiguity, working independently without constant supervision, and making high-stakes decisions under tight operational SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency using SQL, Python, or workflow automation platforms to manipulate large data sets and automate tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with user identity verification, KYC, or regulatory compliance workflows during customer onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in process improvement frameworks (Lean, Six Sigma, Agile).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building and scaling training programs for junior operations staff.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $113,600 - $142,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until November 23rd, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8256423","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3572755,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3HR6293-1","value_type":"single_select"}],"id":8256423,"updated_at":"2026-10-08T10:25:03-04:00","requisition_id":"51159","title":"People Generalist","company_name":"Twilio","first_published":"2026-10-06T11:25:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next People Generalist.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support delivery of People priorities. \u0026amp;nbsp;This role supports our Go to Market and Marketing organizations, comprising over 2,500 employees. You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a People Generalist who lives\u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt; the Twilio Magic\u0026lt;/a\u0026gt; and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits \u0026amp;amp; compensation, offboarding, global mobility and employee relations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the HRBP team supporting our \u0026lt;strong\u0026gt;GTM and Marketing \u0026lt;/strong\u0026gt;functions to support program roll-outs and on-going process execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support HR Leader on ad hoc projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with key stakeholders: Talent Management,\u0026amp;nbsp; IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program Management- annual cyclical events such as calibration, pulse surveys etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain confidentiality of core HR data and projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in an HR role partnering with a GTM org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take initiative and be a self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a decisive problem solver with a \u0026quot;get it done\u0026quot; attitude who will thrive in a fast-paced, sometimes ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data analysis skills and ability to share recommendations with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates employee focus and managing proactive communication to ensure optimum HR support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keen to continue learning and developing their skill set, having a growth mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to identify process gaps and improvement opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with HR systems, such as Workday and ServiceNow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$90,800.00-$113,500.00 CAN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 12.5%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8213730","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3554717,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8213730,"updated_at":"2026-10-08T10:26:19-04:00","requisition_id":"51061","title":"Personalized Support Engineer","company_name":"Twilio","first_published":"2026-09-23T09:59:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Personalized Support Engineer\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Personalized Support Engineer (PSE) is a member of the Global Personalized support team supporting our top tier customers.\u0026amp;nbsp; They are responsible for handling a variety of Twilio products while also working and collaborating with the Technical Account Managers (TAMs.)\u0026amp;nbsp; The Global PSE team advocates for our TAMs’ customers as if they are their own while providing 24x7x365 coverage, managing specializations and guarding the queue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position requires working in a shift, EMEA - 1300-2200 IST. We work 5 days a week, and could include one or both weekend days. (Tue-Sat, Sun-Thur, Mon-Fri etc)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WEAR THE CUSTOMER SHOES: Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EMPOWER OTHERS: Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RUTHLESSLY PRIORITIZE: Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English language (both oral and written)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years’ experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with top tier customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting customers with service level agreements (SLAs) of 3 hours or less, utilizing a ticket system such as Zendesk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills\u0026amp;nbsp; and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure or knowledge of Twilio products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with JIRA, Confluence, Airtable and other project tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remotely based in India(Karanatka, Telangana, Delhi, Tamil Nadu, Maharashtra)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8235979","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3563970,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5811-1","value_type":"single_select"}],"id":8235979,"updated_at":"2026-10-08T10:24:07-04:00","requisition_id":"51056","title":"Phone Number Operations Specialist","company_name":"Twilio","first_published":"2026-09-30T02:44:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Phone Numbers Operations Specialist\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world\u0026#39;s connectivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess the nature of product or service issues and resolve basic-to-intermediate level problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and action incoming carrier partner notifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively respond to moderately complex questions from customers (external and internal) in core areas and basic questions across multiple areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to troubleshoot/determine resolution for issues across multiple areas in your team\u0026#39;s domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and customer centric to the core, with experience in customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear verbal and written communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are calm under pressure as you respond to escalations and quickly troubleshoot incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of learning quickly and mastering complicated systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to complete tasks in core areas within SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have at least 1 year of experience working on an Operations team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in telecommunications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of SQL and related tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Estonia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In accordance with local pay transparency requirements, the base salary range for this role is provided below. The\u0026amp;nbsp; successful candidate’s final compensation will be determined based on permissible, non-discriminatory factors such as skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Base Salary Range: €23,680 - €29,600 yearly.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8120421","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3517162,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5811-1","value_type":"single_select"}],"id":8120421,"updated_at":"2026-10-08T10:30:03-04:00","requisition_id":"50890","title":"Phone Numbers Operations Specialist 1","company_name":"Twilio","first_published":"2026-08-19T10:13:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Product Operation Specialist 1.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations—a key component of Twilio’s Global Number Management team. This role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions. You’ll work across carrier networks, internal tools, and product teams to troubleshoot, coordinate, and optimize porting workflows at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Level 1 role is an entry-level position ideal for someone who is detail-oriented, process-driven, with excelsior customer servicing skills and excited to work at the intersection of product, operations, and telecom. This position plays a vital role in ensuring Twilio’s phone number experience remains best-in-class.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the Customer’s Shoes\u0026lt;/strong\u0026gt;: Champion the customer experience by managing inbound porting requests with care, urgency, and accuracy. Ensure customers have a seamless transition when bringing their phone numbers to Twilio or managing hosted services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be Inclusive\u0026lt;/strong\u0026gt;: Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners. Respect different communication styles, cultures, and perspectives while driving unified outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Others\u0026lt;/strong\u0026gt;: Proactively share insights, documentation, and solutions with peers and partner teams to make operational processes easier and more transparent. Help elevate the broader team by contributing to best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write It Down\u0026lt;/strong\u0026gt;: Maintain accurate records of porting workflows, number hosting cases, escalations, and system usage. Keep internal knowledge bases and documentation up to date to ensure reliability and consistency across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;No Shenanigans\u0026lt;/strong\u0026gt;: Follow industry and regulatory standards in number portability and telecom compliance. Protect customer data and make ethical decisions when managing sensitive porting and routing scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be Bold\u0026lt;/strong\u0026gt;: Take initiative in solving problems and navigating complexity, even when documentation is limited. Don’t hesitate to raise questions, propose improvements, or flag issues that impact the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the Owl\u0026lt;/strong\u0026gt;: Identify recurring issues and inefficiencies in porting and hosting operations. Use your findings to improve workflows, tooling, or automation — even when there’s no clear roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Settle\u0026lt;/strong\u0026gt;: Aim to exceed SLAs and continuously look for ways to optimize how we execute core operations. Be relentless about quality, efficiency, and learning from mistakes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, QA or other related areas of customer service like inventory, finance, quality operations, customer support, customer or team training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual: Spanish and English proficiency\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and ability to manage detailed processes with accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic data analysis (Excel/Google Sheets, SQL), or automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic AI prompting and workflow building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication, both internally and with external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with tools like ticketing systems (Excel, Zendesk, JIRA), spreadsheets, and internal platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to learn quickly, adapt to changing processes, and work independently while collaborating cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-centric mindset with strong attention to detail and a proactive attitude.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with telecom Industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to APIs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8243073","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3566682,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8243073,"updated_at":"2026-10-08T10:26:53-04:00","requisition_id":"49744","title":"Presales Engineer","company_name":"Twilio","first_published":"2026-10-02T13:28:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Presales Engineer, South EMEA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Presales Engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python, PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with customers in the South region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient French, Spanish or Italian speaker\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote and based in the UK, Ireland or Spain\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8157509","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3530614,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8157509,"updated_at":"2026-10-08T10:27:58-04:00","requisition_id":"50957","title":"Presales Engineer ","company_name":"Twilio","first_published":"2026-08-28T06:19:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Presales Engineer, DACH region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Presales Engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python, PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with customers in the DACH region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient German speaker\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;This role will be remote and based in the UK, Ireland or Spain\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8000178","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3469069,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8000178,"updated_at":"2026-10-08T10:31:14-04:00","requisition_id":"50679","title":"Presales Engineer (German Speaking) ","company_name":"Twilio","first_published":"2026-06-12T10:27:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Presales Engineer, DACH.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Presales Engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python, PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient German speaker\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with customers in the DACH region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;This role will be remote and based in the UK, Ireland or Spain\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7944264","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3450908,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":7944264,"updated_at":"2026-10-08T02:32:56-04:00","requisition_id":"R260656","title":"Principal Engineer","company_name":"Twilio","first_published":"2026-06-18T15:10:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2026, \u0026quot;getting a phone number\u0026quot; is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Engineer (P5), you will own the technical strategy for a platform that processes millions of requests. You will be expected to pioneer AI-driven development workflows using LLMs and agentic agents to accelerate code generation, automate architectural reviews, and synthesize complex global telecommunications regulations into executable logic. Your mission is to collapse the distance between a great idea and a production ready feature.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ACCELERATE WITH AI: \u0026lt;/strong\u0026gt;Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team\u0026#39;s velocity through AI augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from \u0026quot;writing code\u0026quot; to \u0026quot;reviewing and orchestrating AI-generated logic\u0026quot; without sacrificing security or quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WRITE IT DOWN:\u0026lt;/strong\u0026gt; Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;16+ years of experience\u0026lt;/strong\u0026gt; designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Proficiency\u0026lt;/strong\u0026gt; in \u0026lt;strong\u0026gt;Java or Go\u0026lt;/strong\u0026gt;, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Mastery:\u0026lt;/strong\u0026gt; Deep experience with cloud-native infrastructure (\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; preferred), microservices patterns, and designing \u0026quot;five-nines\u0026quot; (99.999%) resilient systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Workflow: \u0026lt;/strong\u0026gt;Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Excellence:\u0026lt;/strong\u0026gt; A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Savvy:\u0026lt;/strong\u0026gt; Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership:\u0026lt;/strong\u0026gt; Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telecom Domain Expertise:\u0026lt;/strong\u0026gt; Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinking:\u0026lt;/strong\u0026gt; Experience building \u0026quot;internal platforms\u0026quot; that enable other developer teams to move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic Systems:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Experience building or integrating AI agents into internal developer platforms or automated ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote across USA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00 - $235,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360.00 - $276,700.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;30th November, 2026, \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7996776","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468383,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":7996776,"updated_at":"2026-09-29T12:13:46-04:00","requisition_id":"50654","title":"Principal Engineer (L5)","company_name":"Twilio","first_published":"2026-06-15T03:04:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Principal Engineer (L5), Twilio’s Segment team\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You\u0026#39;ll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and operate always-available, complex distributed systems in cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide technical decisions, articulating trade-offs between cost, performance, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert programming experience in Go or similar object-oriented languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, problem-solving, and operational excellence skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and operating AWS infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (only in Kanataka, Tamil Nadu, Maharashtra, Telangana, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8258597","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3573528,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5175-1","value_type":"single_select"}],"id":8258597,"updated_at":"2026-10-08T09:03:28-04:00","requisition_id":"51036","title":"Principal, Machine Learning Engineer (L5)","company_name":"Twilio","first_published":"2026-10-08T09:03:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Principal Machine Learning Engineer in Twilio’s Customer Memory Team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will build the foundational AI/ML capabilities that power intelligent engagement experiences for Twilio customers - letting any application, human or AI agent, or channel know who a customer is, what they have done, and how best to reach them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a builder and curious mindset, someone who can bridge the gap across theoretical research, production-grade experimentation and enterprise quality software. You will lead rapid research cycles to solve complex problems regarding contextual intelligence and large scale ML problems ensuring every interaction feels seamless and personalized.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build out new functionality within a fast moving product seeing rapid adoption.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a nebulous idea, design a rigorous experiment, and execute it within weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct deep-dive research into state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build ML systems that hold up at Twilio scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years applied ML/AI experience with a track record of owning technically ambitious systems end to end rather than contributing to someone else\u0026#39;s design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a 0-to-1 setting with ambiguous requirements and a strong bias for action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python programming language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building cloud-based services on AWS, GCP, or Azure, with high-volume data, streaming or real-time inference paths, and a range of data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including LLM orchestration, embedding models, and vector stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fundamentals of statistical machine learning algorithms, transformer models, LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to raise the technical bar of a team through mentorship, design review, and standards, without formal management authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building cloud-based services using AWS, GCP, or Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and highly effective collaborator who works well with teammates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building autonomous agents that handle multi-turn conversations and maintain long-term context/consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in predictive modeling on user behavior, including experiment design and the causal or counterfactual methods needed when randomization is partial.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working in a globally distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India - Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8139748","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3522747,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8139748,"updated_at":"2026-10-07T18:03:02-04:00","requisition_id":"50943","title":"Principal Presales Engineer","company_name":"Twilio","first_published":"2026-08-21T10:50:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Principal Presales Engineer on Twilio’s Strategic team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our Strategic segment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Presales Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in verticalization efforts for Twilio’s Regulated Verticals team by creating collateral, identifying and selling to industry trends, participating in industry events, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Solutions Engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 30, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8237699","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3564659,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8237699,"updated_at":"2026-09-30T14:03:10-04:00","requisition_id":"51136","title":"Principal Presales Engineer","company_name":"Twilio","first_published":"2026-09-30T14:03:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Principal Presales Engineer on Twilio’s New Business Communication team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Twilio Principal Presales Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Presales Engineer, you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer\u0026#39;s best interests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience in one or more of the following areas:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python, PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building with REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with new business accounts and evangelizing new use cases and technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until November 19, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8145984","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3525140,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8145984,"updated_at":"2026-09-29T12:13:47-04:00","requisition_id":"50961","title":"Principal Presales Engineer - ISV","company_name":"Twilio","first_published":"2026-08-24T14:06:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Principal Presales Engineer on Twilio’s ISV team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our ISV segment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Presales Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Solutions Engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00 - $173,590.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00- $192,880.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 24, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8171112","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3536386,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8171112,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"51005","title":"Principal Presales Engineer, ISV HLS","company_name":"Twilio","first_published":"2026-09-03T14:40:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Principal Presales Engineer on Twilio’s ISV team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our ISV segment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Presales Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Solutions Engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00 - $173,590.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00- $192,880.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 24, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8180238","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3539886,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8180238,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"50328","title":"Principal Presales Product Specialist","company_name":"Twilio","first_published":"2026-09-08T14:47:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Product Specialist — Trust, Identity \u0026amp;amp; Compliance\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to architect and validate Twilio’s most complex, highest-impact, multi-product opportunities by translating Twilio’s portfolio into secure, scalable, and executive-ready architectures.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will operate as the regional technical authority for your specialty, partnering tightly with Generalist Solutions Engineers (SEs) and Account Executives (AEs) while engaging Enterprise Strategists and Value Engineers to accelerate outcomes. You’ll also serve as a key bridge between GTM and R\u0026amp;amp;D—codifying repeatable architecture patterns, elevating field capability, and influencing roadmap through formal interlocks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scope and validate architectures with emphasis on:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive influence via Product \u0026amp;amp; R\u0026amp;amp;D interlock, GTM product escalations, and PDLC feedback mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance), including:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record building repeatable architectures/plays that scale across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the US.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until November 11, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7987837","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465672,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5MK5525-1","value_type":"single_select"}],"id":7987837,"updated_at":"2026-09-29T12:47:05-04:00","requisition_id":"50220","title":"Principal Price Realization Strategy Manager - Digital \u0026 PLG Pricing","company_name":"Twilio","first_published":"2026-06-16T18:20:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Principal Price Realization Strategy Manager - Digital \u0026amp;amp; PLG Pricing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role, critical to driving Twilio\u0026#39;s pricing strategy and developing key pricing strategic decisions. Your work will directly contribute to accelerating Twilio\u0026#39;s business growth while simplifying the purchasing experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Principal Price Realization Strategy Manager\u0026lt;/strong\u0026gt;, you will drive the pricing strategy, analytics, and operational execution for our digital and product monetization initiatives. Reporting directly to the Director of Price Realization Strategy, you will serve as a strategic leader responsible for shaping global pricing and discounting frameworks, build and design executive-facing dashboards, and optimizing revenue performance across our entire product portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and execute price optimization models that accelerate business performance. You will blend price elasticity, competitive differentiation, and deep financial analysis into actionable monetization frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with Growth Marketing, Self-service Sales, Console Engineering, and Finance teams to align on product-led growth (PLG) strategies, ensuring seamless pricing execution across digital touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the design, optimization, and scaling of advanced pricing analytics dashboards (Tableau/Looker) and operational workflows. Turn complex data infrastructure into strategic tools that enhance efficiency and maximize profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Query and analyze complex datasets across sales, customer behavior, product usage, and financials to uncover hidden revenue opportunities, pressure-test hypotheses, and scale high-impact strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a critical bridge and internal champion across GTM Strategy, Product, Sales, Marketing, and Finance to ensure organizational alignment and flawless execution of new pricing initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;8+ years of relevant experience, including 5+ years of direct ownership over consumption-based pricing and monetization strategies within IaaS, PaaS, or developer-focused B2C/Product-led growth ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on mastery of developing complex pricing models and monetization frameworks, combined with 3+ years of experience building analytics dashboards in Tableau or Looker to drive strategic, revenue-optimizing decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of leading and delivering complex, multi-stakeholder projects that generate clear, measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional oral and written communication skills, with a demonstrated ability to translate complex pricing concepts into compelling narratives that influence peers and senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a quantitative or business-related field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Direct experience designing and scaling multi-product, platform-level pricing strategies tailored to developer-focused B2C/Product-led growth ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and operationalizing clear, intuitive dashboards in Tableau or Looker to translate dense data into actionable, executive-facing insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with navigating regional pricing dynamics, including multi-currency strategies, local market nuances, and regulatory constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting experience, MBA or an advanced degree in a highly quantitative discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$141,520.00 - $176,900.00\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until Oct1st, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7987840","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465674,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5MK5525-1","value_type":"single_select"}],"id":7987840,"updated_at":"2026-09-29T13:02:55-04:00","requisition_id":"50340","title":"Principal Price Realization Strategy Manager - Enterprise \u0026 Account-Led Pricing","company_name":"Twilio","first_published":"2026-06-16T17:44:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Principal Price Realization Strategy Manager -\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enterprise \u0026amp;amp; Account-Led Pricing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role, critical to driving Twilio\u0026#39;s pricing strategy and developing key pricing strategic decisions. Your work will directly contribute to accelerating Twilio\u0026#39;s business growth while simplifying the purchasing experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Principal Price Realization Strategy Manager -\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enterprise \u0026amp;amp; Account-Led Pricing\u0026lt;/strong\u0026gt;, you will drive the pricing strategy, analytics, and operational execution for our enterprise and account-led monetization initiatives. Reporting directly to the Director of Price Realization Strategy, you will serve as a strategic leader responsible for shaping strategic pricing and discounting frameworks, build and design executive-facing dashboards, and optimizing revenue performance across our entire product portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and execute price optimization models that accelerate business performance. You will blend price elasticity, competitive differentiation, and deep financial analysis into actionable monetization frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner directly with Deal Desk, Enterprise Sales, and Finance teams to architect monetization levers that protect gross margins and maximize revenue realization. You will drive renewal strategies, design strategic concession frameworks, and optimize enterprise account-level profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the design, optimization, and scaling of advanced pricing analytics dashboards (Tableau/Looker) and operational workflows. Turn complex data infrastructure into strategic tools that enhance efficiency and maximize profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Query and analyze complex datasets across sales, customer behavior, product usage, and financials to uncover hidden revenue opportunities, pressure-test hypotheses, and scale high-impact strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a critical bridge and internal champion across Deal Desk, Enterprise Sales, Finance, and Customer Comms to ensure organizational alignment and flawless execution of new pricing initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience in pricing, monetization, Deal Desk, or RevOps within B2B IaaS/PaaS/CPaaS or enterprise sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of hands-on experience building production-level analytics dashboards using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Tableau\u0026lt;/strong\u0026gt; (or Looker) to turn complex data into actionable views; strong \u0026lt;strong\u0026gt;SQL\u0026lt;/strong\u0026gt; skills are required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience supporting strategic, large-deal sales motions, including structuring renewals, managing margin performance, or designing discount concession frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling and analytical skills, with a demonstrated ability to evaluate account-level unit economics and recommend data-driven pricing actions to protect margins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and execution skills, with experience partnering with and influencing cross-functional peers, Deal Desk, and sales leadership teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a quantitative or business-related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of consumption-based, usage-driven business models specifically within a B2B developer-focused or CPaaS landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience designing and executing structured enterprise margin-recovery programs or platform-level account pricing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python, R, or advanced statistical tools to drive deeper quantitative pricing modeling and forecasting.Education: MBA or an advanced degree in business, finance, or a highly quantitative discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$141,520.00 - $176,900.00\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until Oct 1st, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8197775","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3547818,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5MK5515-1","value_type":"single_select"}],"id":8197775,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"51025","title":"Principal PR Manager","company_name":"Twilio","first_published":"2026-09-11T16:44:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Public Relations Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking a Principal Public Relations Manager to join the Corporate Communications team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this wide-ranging, fast-paced, and strategic role, you will be a core member of Twilio\u0026#39;s Public Relations team, leading external communications in support of Twilio executives, customers, partners, and employer brand.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees. You will collaborate closely with partners across Social Impact, People, Investor Relations, Legal, Brand, and Corporate Communications to craft compelling external narratives that generate press coverage and awareness.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Employer Brand PR:\u0026lt;/strong\u0026gt; In partnership with the People team, drive awareness of Twilio as a great place to work by spotlighting the company’s people, values, and culture through proactive external storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own External CAO Communications: \u0026lt;/strong\u0026gt;Design and execute a comprehensive external communications strategy for Twilio’s Chief Administrative Officer, inclusive of media opportunities, thought leadership, speaking engagements, and LinkedIn social presence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage Partner and Customer PR:\u0026lt;/strong\u0026gt; Work closely with Twilio’s Partner and Customer Marketing teams to identify external storytelling opportunities highlighting Twilio’s customers and partners. Proactively pitch media on how Twilio’s customers and partners use the platform to deliver exceptional customer experiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Social Impact PR:\u0026lt;/strong\u0026gt; Working closely with Twilio’s Chief Social Impact Officer to develop thought leadership content and secure media coverage spotlighting \u0026lt;a href=\u0026quot;http://twilio.org\u0026quot;\u0026gt;Twilio.org\u0026lt;/a\u0026gt; and the thousands of social impact organizations that use Twilio’s products to make a lasting impact across the globe.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support Financial Communications: \u0026lt;/strong\u0026gt;Support Twilio’s quarterly earnings, acquisition, and industry investment announcements by working closely with the company’s Investor Relations team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally:\u0026lt;/strong\u0026gt; Lead PR programs and drive media relations, including proactive press outreach, by collaborating with stakeholders across internal teams and external agency partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience\u0026lt;/strong\u0026gt; in corporate communications, executive communications, or public relations, ideally within a high-growth or enterprise technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional media relations\u0026lt;/strong\u0026gt;, with a demonstrated ability to successfully pitch and place stories in top-tier business and technology outlets – even in the absence of hard news.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven track record\u0026lt;/strong\u0026gt; of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong writing, editing, and storytelling skills\u0026lt;/strong\u0026gt; with executive judgment and the ability to capture a specific leader\u0026#39;s authentic voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong business acumen and financial communications experience\u0026lt;/strong\u0026gt;, ideally with a publicly traded company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic and systematic thinker\u0026lt;/strong\u0026gt; who can establish high-level narratives and execute them with tactical precision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Exceptional organizational skills\u0026lt;/strong\u0026gt; with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong collaborative skills\u0026lt;/strong\u0026gt;, with a proven ability to work with multiple cross-functional partners simultaneously.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Active practitioner of AI:\u0026lt;/strong\u0026gt; Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Familiarity with enterprise technology:\u0026lt;/strong\u0026gt; A solid baseline understanding of cloud communications, API technologies, data platforms, and the customer engagement landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience managing executives’ social media presence\u0026lt;/strong\u0026gt; (e.g., LinkedIn) with an eye for digital engagement trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working inside a fast-paced \u0026lt;strong\u0026gt;agency environment as well as in-house\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay Area): $149,840 - $187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay Area, California: $166,400 - $208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8236862","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3564366,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5PD5225-1","value_type":"single_select"}],"id":8236862,"updated_at":"2026-10-02T11:45:40-04:00","requisition_id":"50692","title":"Principal Product Manager","company_name":"Twilio","first_published":"2026-10-02T11:45:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Product Manager for the Channels email team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a Principal Product Manager to own and lead strategic email data plane integrations strategy. You’ll navigate complex infrastructure challenges with demonstrable technical acumen while actively partnering with key external and internal partners. By transforming ambiguity into resilient, scalable systems, you’ll protect vital revenue streams and lay the groundwork for the future growth. Join us to define the next chapter of email at Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a subject matter expert on email, cross-channel and partner integrations, resolving complex product issues that arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use financial and engineering context to contextualize total opportunity size (and business impact/ROI) of proposed product improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and lead the multi-year product roadmap for your domain, driving development from concept through launch and ongoing maturity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make synthesized recommendations on priorities by opportunity and timing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM stakeholders to ensure successful and measurable delivery of commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with adjacent product managers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years experience in product management, with 5+ years in the email domain. You are known as an expert, with a proven track record of outcomes, and shaping the strategy of communication products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Amazon Web Services Cloud services. Understanding of Microsoft Azure Cloud services is also strongly desired.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in APIs or platform products, including designing for reliability, scale, and developer usability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote in the United States,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 – $213,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $181,200.00 – $226,500.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00 – $251,600.00\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/25/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8240491","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3565701,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5PD5225-1","value_type":"single_select"}],"id":8240491,"updated_at":"2026-10-01T09:59:18-04:00","requisition_id":"51055","title":"Principal, R\u0026D Strategy \u0026 Operations","company_name":"Twilio","first_published":"2026-10-01T09:59:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal, R\u0026amp;amp;D Strategy \u0026amp;amp; Operations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Principal, R\u0026amp;amp;D Strategy \u0026amp;amp; Operations to \u0026lt;strong\u0026gt;drive strategic initiatives\u0026lt;/strong\u0026gt; across R\u0026amp;amp;D and \u0026lt;strong\u0026gt;lead executive communications\u0026lt;/strong\u0026gt; for Product and Engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Director of R\u0026amp;amp;D Strategy \u0026amp;amp; Operations, this role owns how R\u0026amp;amp;D\u0026#39;s story gets told to senior leadership — monthly and quarterly business reviews, board updates, and executive narratives — turning complex technical work into clear, concise writing that leaders can act on. You\u0026#39;ll partner closely on our annual and quarterly planning cycles, lead strategic initiatives end to end, and serve as the connective tissue between Product and Engineering and the rest of the company, while designing lean processes that deliver our outcomes with less manual overhead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a leader who brings technical, process, and product expertise to help:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the narrative for R\u0026amp;amp;D across monthly and quarterly business reviews, board updates, cross-functional updates, and executive communications, turning complex technical work into clear, concise writing that leaders can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic projects that are top of mind for the CPTO and executive team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on annual and quarterly planning cycles and mid-year retrospectives, contributing to the process, content, and materials that carry them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track team progress against plan through Release Council, and surface risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the R\u0026amp;amp;D/GTM interlock, shaping what R\u0026amp;amp;D communicates to GTM teams to inform their planning cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and drive adoption of lean R\u0026amp;amp;D processes so outcomes are met with minimal manual overhead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance and Data teams to automate product and business metrics so reporting eventually runs without manual intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek out change management opportunities that increase process adoption across a decentralized R\u0026amp;amp;D org.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, a related field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience across product, engineering and process/ program management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a leadership capacity, whether leading teams directly or leading through influence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading programs or product operations for B2B SaaS, PaaS or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of delivering high-impact, highly cross-functional programs end to end\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding written and verbal communication that drives executional impact at scale, distilling complex detail into an executive narrative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build trust and exchange ideas across organizational boundaries in service of a broader goal\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, negotiation, and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, evolving, ambiguous environment, with a default to action in order to adapt quickly to changing priorities and requirements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s in computer science or engineering or business administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading change management in B2B SaaS\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $213,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $226,500.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201.280.00 - $251,600.00\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 9, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8081530","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3501181,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":8081530,"updated_at":"2026-09-29T12:13:47-04:00","requisition_id":"50707","title":"Principal Software Engineer","company_name":"Twilio","first_published":"2026-07-27T10:42:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Principal Software Engineer on our Data Substrate team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced and visionary Principal Engineer to join our team and lead the design and development of our Data Platform. In this role, you will be responsible for architecting scalable and reliable data solutions, driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and development of our data infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in\u0026amp;nbsp; software development, or a related field, with at least 5 years in a technical leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting, delivering, and driving technical strategy of large-scale data platforms, especially utilizing cloud computing systems like AWS and deploying via K8s/Terraform/Helm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Clickhouse, Kafka, Spark and deep understanding of how partitioning, slicing and dicing big data works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in programming languages such as Python, Java, Bash, Go, with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of elevating engineering standards, mentoring across teams, and influencing organizational technical decisions, not just at the squad level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep commitment to operational excellence, with demonstrated experience in architecting for high availability, observability, and incident response in distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of tying into various authorization/authentication systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking and network security knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Clickhouse: demonstrated experience in architecting, tuning, and operating Clickhouse at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado: $188,240 - $235,300.00 \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/6/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8136763","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3521941,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2PD5222-1","value_type":"single_select"}],"id":8136763,"updated_at":"2026-10-08T10:29:17-04:00","requisition_id":"50581","title":"Product Manager L2 (mid-level)","company_name":"Twilio","first_published":"2026-08-17T16:30:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Product Manager, Super Network\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a pivotal role in shaping, defining and executing our Twilio’s Super Network Data \u0026amp;amp; Analytics product vision and strategy.\u0026amp;nbsp; You will collaborate closely with cross-functional teams, including engineering, design, and GTM to bring to life groundbreaking solutions that will shape the future of the global connectivity domain.\u0026amp;nbsp; You will lead the ideation, development, and launch of high-impact products, while also mentoring and guiding a team of product managers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional peers to drive product planning, design, execution, and delivery of product investments against defined success metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Industry Relations \u0026amp;amp; Strategic Growth teams on business development opportunities via alliances, partnerships, and marketplaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously shape new global data strategies with our GTM team to effectively control and manage a highly volatile environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivating the ecosystem, community, and internal culture surrounding data evolution within Super Network.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in relevant domain; MBA or advanced degree preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in product management, with a focus on communications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good analytical skills with the ability to synthesize complex information into actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use of quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable team, product, and financial performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting tasks and provide the day-to-day blocking and tackling against ambiguous and complex challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to collaborate and influence effectively across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The demeanor and maturity to present complex business and technical concepts, trade offs, and difficulties to internal and external audiences up to C-level executives and to know when and how to assert opposing viewpoints when necessary.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A strong balance of business acumen, technical insight, and user-centered design skills to make the right tradeoffs for optimizing costs, quality, and business value while standing up for your customers’ needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the global communications industry, trends, technologies and market dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with demonstrated ability to meet or exceed goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with telco supply chain operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Estonia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;In accordance with local pay transparency requirements, the base salary range for this role is provided below. The\u0026amp;nbsp; successful candidate’s final compensation will be determined based on permissible, non-discriminatory factors such as skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Base Salary Range: €46,560.00 - €58,200.00\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8263280","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3544446,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK6013-1","value_type":"single_select"}],"id":8263280,"updated_at":"2026-10-07T18:13:54-04:00","requisition_id":"51020","title":"Program Manager, Carrier Operations \u0026 Governance","company_name":"Twilio","first_published":"2026-10-07T18:13:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Twilio as a Program Manager, Carrier Operations \u0026amp;amp; Governance — a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a role that inherits an existing playbook — it\u0026#39;s a role that writes one. Twilio is building a highly visible, cross-functional operations \u0026amp;amp; governance team dedicated to optimizing its telecom carrier and wholesale supplier ecosystem. Reporting into leadership that maintains regular cadences with Twilio\u0026#39;s CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end improvements spanning multiple areas of the business, and build internal operating models that unlock new levels of operational maturity and rigor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will bring together, understand, and implement the policies, processes, systems, tools, and controls necessary to build a world-class operating environment. You will own the creation and stand-up of the team operating model, cadences, and runbooks while taking direct ownership of the team\u0026#39;s internal Run-the-Business (RTB) engine.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you thrive in high-visibility environments, love designing systems from first principles, and want to own program execution end-to-end, this opportunity is built for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will lead program execution across four core pillars:\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Governance \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Visible Governance Programs:\u0026lt;/strong\u0026gt; Serve as the core Program Manager for a highly visible, cross-functional governance initiative spanning multiple areas of the business - including building and operationalizing programs from diagnosis, design, implementation, and change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain Executive Visibility:\u0026lt;/strong\u0026gt; Package and present operational narratives, risks, and performance metrics to cross-functional leadership, feeding into C-suite and Audit Committee reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Implement Core Infrastructure:\u0026lt;/strong\u0026gt; Lead end-to-end process improvements across carrier operations — understanding, synthesizing, and deploying cohesive policies, workflows, systems/tools, and data-driven controls.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Operating Model, Enablement \u0026amp;amp; Team Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build Team Foundations:\u0026lt;/strong\u0026gt; Design and stand up the new Carrier Operations \u0026amp;amp; Governance operating model, operational cadences, and internal team structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Author Runbooks \u0026amp;amp; Standards:\u0026lt;/strong\u0026gt; Author, maintain, and roll out standard operational runbooks, supply policies, and Rules of Engagement (ROEs) for internal stakeholders and carrier partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design Enablement \u0026amp;amp; Change Management:\u0026lt;/strong\u0026gt; Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation — actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Insights \u0026amp;amp; Reporting\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Intelligence:\u0026lt;/strong\u0026gt; Leverage quantitative research, machine learning models, performance monitoring, and scalable data foundations that enable fast, economically sound insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data \u0026amp;amp; Reporting Quality: \u0026lt;/strong\u0026gt;Execute analytical requests from IRSG, Legal, Finance, and GTM stakeholders, delivering accurate data pulls, ad-hoc analyses, and structured summaries. Perform data quality checks and validation to ensure accuracy and consistency across reporting pipelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design Enablement \u0026amp;amp; Change Management:\u0026lt;/strong\u0026gt; Design and create comprehensive enablement programs, training materials, and frameworks to accelerate organizational transformation — actively shifting teams from relationship- and assumption-driven decision-making to a rigorously governed, data-informed operating model.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Team RTB Engine:\u0026lt;/strong\u0026gt; Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Facilitate Operational Rhythms:\u0026lt;/strong\u0026gt; Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Run-the-Business (RTB) Ownership\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Team RTB Engine:\u0026lt;/strong\u0026gt; Own and manage the day-to-day Run-the-Business (RTB) cadence at the team level, ensuring operational momentum and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Facilitate Operational Rhythms:\u0026lt;/strong\u0026gt; Facilitate regular operational forums, including team OKR tracking, and deal approval workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in management consulting or as a Program Manager or Chief of Staff in telecom, RevOps, or strategy and operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading highly visible, cross-functional programs across business, technical, legal, and financial stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated expertise driving end-to-end process improvements by integrating policies, business processes, IT/systems tools, and operational controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience standing up operating models, team cadences, and operational documentation (runbooks, frameworks, ROEs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in designing enablement content and driving organizational change.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving Run-the-Business (RTB) cadences, OKR tracking, and operational reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong capability in process mapping, business case writing, and translating complex operational needs into IT system specs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp written and verbal communication skills with experience presenting to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical proficiency using data tools (Excel/Google Sheets, SQL, or Looker) to measure performance and policy compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player who thrives in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in management consulting, high-growth tech, or global telecom environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Six Sigma or formal Program / Process Management / Prosci Change Management certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience within commercial Deal Desks, supplier QBR management, or revenue assurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain knowledge of A2P SMS, international voice/messaging, carrier billing, or AIT/IRSF fraud frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workflow and dashboarding tools (Airtable, Jira, Confluence) and operational automation (Python, Coefficient, AI tooling).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;90,800.00\u0026lt;/span\u0026gt;- $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;113,500.00\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 12.5%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until November 1, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79914,"name":"Carrier Relations/Carrier Ops","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7481689","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3320256,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1332-1","value_type":"single_select"}],"id":7481689,"updated_at":"2026-09-29T12:13:45-04:00","requisition_id":"R251552","title":"Sales Development Representative","company_name":"Twilio","first_published":"2025-12-17T13:51:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Development Representative supporting our New Business and Strategic Sales organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed\u0026amp;nbsp;to grow and develop pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth-oriented and ready to build toward future leadership or customer-facing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goal-oriented and biased toward action (our quota is the floor, not the ceiling!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with change and energized by a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy variety and creativity in your day-to-day workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a demonstrated ability to navigate challenges with resilience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace responsibility and enjoy partnering with Account Executives as part of a team\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $25.75/hr - $32.19/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $27.18/hr - $33.98.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.62/hr - $35.77/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":634,"name":"Sales Development","child_ids":[],"parent_id":34752}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8055481","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3478436,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2IT6582-1","value_type":"single_select"}],"id":8055481,"updated_at":"2026-10-08T10:30:29-04:00","requisition_id":"50551","title":"Security Engineer, Incident Response","company_name":"Twilio","first_published":"2026-07-10T16:10:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Security Engineer, Incident Response\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments.\u0026amp;nbsp; You will work within a team that partners with R\u0026amp;amp;D Engineering and R\u0026amp;amp;D Business teams to develop scalable processes and technical solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience: 3+ years of security incident response in a production-cloud environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject-matter expert on security issues and technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across a technology stack on difficult security challenges and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM platforms and the ability to extend their functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SOAR tools and automating manual security processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in either AWS, GCP, or other large cloud platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with every level of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI Model Security \u0026amp;amp; Posture Management: Support Implementation of\u0026amp;nbsp; controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Artifact \u0026amp;amp; Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland or U.K.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8023560","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3478436,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2IT6582-1","value_type":"single_select"}],"id":8023560,"updated_at":"2026-10-08T10:30:29-04:00","requisition_id":"50551","title":"Security Engineer, Incident Response","company_name":"Twilio","first_published":"2026-07-10T12:12:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Security Engineer, Incident Response\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments.\u0026amp;nbsp; You will work within a team that partners with R\u0026amp;amp;D Engineering and R\u0026amp;amp;D Business teams to develop scalable processes and technical solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience: 3+ years of security incident response in a production-cloud environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject-matter expert on security issues and technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across a technology stack on difficult security challenges and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM platforms and the ability to extend their functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SOAR tools and automating manual security processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in either AWS, GCP, or other large cloud platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with every level of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI Model Security \u0026amp;amp; Posture Management: Support Implementation of\u0026amp;nbsp; controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Artifact \u0026amp;amp; Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland or U.K.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8001804","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3469582,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8001804,"updated_at":"2026-09-29T12:13:46-04:00","requisition_id":"50658","title":"Senior Engineering Manager (L5)","company_name":"Twilio","first_published":"2026-06-16T03:38:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Engineering Manager , Twilio’s Segment team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Engineering Manager on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You\u0026#39;ll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver robust, high-scale routing experiences for Data platforms \u0026amp;amp; pipelines for Twilio Segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion team growth and success, prioritizing mentorship and individual development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and operate always-available, complex distributed systems in cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide technical decisions, articulating trade-offs between cost, performance, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for agile processes, continuous integration, and robust automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;14+ years of engineering experience with a 5+ year proven track record managing software teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing multiple workstreams within the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated commitment to driving an AI-centric engineering mindset and providing mentorship on leveraging AI-enabled development platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, problem-solving, and operational excellence skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert programming experience in Go or similar object-oriented languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and operating AWS infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067500","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399621,"location":{"name":"Remote - Alberta, Canada (DNU)"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8067500,"updated_at":"2026-09-29T12:13:45-04:00","requisition_id":"50272","title":"Senior Engineering Manager V\u0026V Media","company_name":"Twilio","first_published":"2026-07-15T12:37:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager, Voice Media.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. We\u0026#39;re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You\u0026#39;ll drive the technical strategy for core media infrastructure that powers Twilio\u0026#39;s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of senior engineers developing Twilio\u0026#39;s next-generation media processing stack\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical architecture decisions for low-latency, high-throughput media systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, platform teams, and other engineering teams to define technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering excellence through code quality standards, testing practices, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and provide technical guidance on complex media processing challenges\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical debt reduction with feature development while maintaining service reliability\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve systems handling real-time media processing at scale\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service performance metrics, reliability targets, and continuous improvement initiatives\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to align media platform capabilities with broader Voice strategy\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make key technology stack decisions that impact Twilio\u0026#39;s media processing capabilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering management experience leading teams building distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Voice/VoIP infrastructure and media handling challenges \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of systems design, microservice architecture, and cloud infrastructure\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex technical tradeoffs between reliability, scalability, and feature development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successfully delivering critical infrastructure projects with significant technical complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in improving developer velocity using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of performance optimization, reliability engineering, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP, RTP/RTCP or other communications protocols\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with media codecs, transcoding, packet loss concealment, and audio processing\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building low-latency, globally distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building Voice AI products\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud infrastructure on AWS or similar platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in telecommunications or communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 17,5%\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067147","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399621,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8067147,"updated_at":"2026-09-29T12:13:45-04:00","requisition_id":"50272","title":"Senior Engineering Manager V\u0026V Media","company_name":"Twilio","first_published":"2026-07-15T10:54:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager,\u0026amp;nbsp; Voice Media.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You\u0026#39;ll drive the technical strategy for core media infrastructure that powers Twilio\u0026#39;s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of senior engineers developing Twilio\u0026#39;s next-generation media processing stack\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical architecture decisions for low-latency, high-throughput media systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, platform teams, and other engineering teams to define technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering excellence through code quality standards, testing practices, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and provide technical guidance on complex media processing challenges\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical debt reduction with feature development while maintaining service reliability\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve systems handling real-time media processing at scale\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service performance metrics, reliability targets, and continuous improvement initiatives\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to align media platform capabilities with broader Voice strategy\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make key technology stack decisions that impact Twilio\u0026#39;s media processing capabilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering management experience leading teams building distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Voice/VoIP infrastructure and media handling challenges \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of systems design, microservice architecture, and cloud infrastructure\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex technical tradeoffs between reliability, scalability, and feature development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successfully delivering critical infrastructure projects with significant technical complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in improving developer velocity using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of performance optimization, reliability engineering, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP, RTP/RTCP or other communications protocols\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with media codecs, transcoding, packet loss concealment, and audio processing\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building low-latency, globally distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building Voice AI products\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud infrastructure on AWS or similar platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in telecommunications or communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote Ireland or UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067501","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399621,"location":{"name":"Remote - Ontario, Canada (DNU)"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8067501,"updated_at":"2026-09-29T12:13:45-04:00","requisition_id":"50272","title":"Senior Engineering Manager V\u0026V Media","company_name":"Twilio","first_published":"2026-07-15T12:37:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager, Voice Media.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. We\u0026#39;re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You\u0026#39;ll drive the technical strategy for core media infrastructure that powers Twilio\u0026#39;s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of senior engineers developing Twilio\u0026#39;s next-generation media processing stack\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical architecture decisions for low-latency, high-throughput media systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, platform teams, and other engineering teams to define technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering excellence through code quality standards, testing practices, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and provide technical guidance on complex media processing challenges\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical debt reduction with feature development while maintaining service reliability\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve systems handling real-time media processing at scale\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service performance metrics, reliability targets, and continuous improvement initiatives\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to align media platform capabilities with broader Voice strategy\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make key technology stack decisions that impact Twilio\u0026#39;s media processing capabilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering management experience leading teams building distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Voice/VoIP infrastructure and media handling challenges \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of systems design, microservice architecture, and cloud infrastructure\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex technical tradeoffs between reliability, scalability, and feature development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successfully delivering critical infrastructure projects with significant technical complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in improving developer velocity using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of performance optimization, reliability engineering, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP, RTP/RTCP or other communications protocols\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with media codecs, transcoding, packet loss concealment, and audio processing\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building low-latency, globally distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building Voice AI products\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud infrastructure on AWS or similar platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in telecommunications or communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 17,5%\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067678","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399621,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8067678,"updated_at":"2026-09-29T12:13:45-04:00","requisition_id":"50272","title":"Senior Engineering Manager V\u0026V Media","company_name":"Twilio","first_published":"2026-07-15T13:25:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager,\u0026amp;nbsp; Voice Media.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You\u0026#39;ll drive the technical strategy for core media infrastructure that powers Twilio\u0026#39;s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of senior engineers developing Twilio\u0026#39;s next-generation media processing stack\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical architecture decisions for low-latency, high-throughput media systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, platform teams, and other engineering teams to define technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering excellence through code quality standards, testing practices, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and provide technical guidance on complex media processing challenges\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical debt reduction with feature development while maintaining service reliability\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve systems handling real-time media processing at scale\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service performance metrics, reliability targets, and continuous improvement initiatives\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to align media platform capabilities with broader Voice strategy\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make key technology stack decisions that impact Twilio\u0026#39;s media processing capabilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering management experience leading teams building distributed systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Voice/VoIP infrastructure and media handling challenges \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of systems design, microservice architecture, and cloud infrastructure\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex technical tradeoffs between reliability, scalability, and feature development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successfully delivering critical infrastructure projects with significant technical complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in improving developer velocity using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of performance optimization, reliability engineering, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP, RTP/RTCP or other communications protocols\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with media codecs, transcoding, packet loss concealment, and audio processing\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building low-latency, globally distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building Voice AI products\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud infrastructure on AWS or similar platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in telecommunications or communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the East Coast, USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey,: $219,360- $274,200\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 31st September 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8256114","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3572633,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5FI6005-1","value_type":"single_select"}],"id":8256114,"updated_at":"2026-10-05T13:18:42-04:00","requisition_id":"51127","title":"Senior Financial Manager, Partnerships","company_name":"Twilio","first_published":"2026-10-05T13:18:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr Financial Manager, Partnerships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Sr. Manager of GTM Finance for Global Partnerships, you will serve as the primary strategic co-pilot to the VP of Global Partnerships. You will design economic models driving our ecosystem strategy across Cloud Marketplaces (AWS, GCP, Azure), Global Systems Integrators (GSIs), and ISVs—ensuring partner incentive investments accelerate usage-based revenue while achieving profitability goals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary, trusted financial and strategic advisor to the VP of Global Partnerships and his global leadership team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Marketplace Strategy (AWS, GCP, Azure): partner with the marketplace and other cross functional teams in R\u0026amp;amp;D, Marketing, GTM to optimize Twilio’s business through cloud marketplaces\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ecosystem Monetization: design revenue-share frameworks and co-sell incentives tailored to Twilio’s business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program \u0026amp;amp; MDF ROI: Build analytical frameworks to measure the return on Market Development Funds (MDF), partner tier rebates, and GSI enablement investments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Decision Support: Deliver synthesized quarterly board-level narratives on partner-attributed versus partner-sourced trends as well as other strategic partner-related priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Long-Range Planning: lead global partner forecasting, capacity planning, and multi-year investment modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unit Economics: Define, build, and monitor critical partner metrics including Partner-Sourced vs. Partner-Influenced Revenue, Margin-Adjusted CAC, and payback periods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commercial Models: Partner with Sales and Legal to evaluate, model, and approve non-standard partner contracts and bespoke commercial structures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop robust financial models for new market expansion, evaluating the build-vs-buy-vs-partner economics for emerging international regions and product integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Corporate Accounting and Commission teams to ensure accurate, timely accruals for partner rebates, referral fees, and MDF contra-revenue adjustments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the global forecasting, budgeting, and month-end accruals for global partnership programs and incentives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with RevOps, GTM Systems, and Data Engineering to build scalable, automated reporting infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forge cross-functional alliances to identify margin drivers and scale cost-efficiency within the partner ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute agile scenario planning and ad-hoc analyses for senior leadership regarding partnership investments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of FP\u0026amp;amp;A experience in a progressive financial role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling skills, with experience in forecasting, budgeting, and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent business acumen and ability to influence stakeholders with data-driven insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with ambiguity and problem-solving across multiple teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and think strategically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly proficient with Google Sheets or Excel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance, Business, Economics or related field, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Anaplan, Tableau, Looker, and Oracle a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00-$208,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/12/26 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33843,"name":"Accounting","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8249285","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3569110,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3FI6113-1","value_type":"single_select"}],"id":8249285,"updated_at":"2026-10-08T10:24:59-04:00","requisition_id":"51124","title":"Senior International Payroll Analyst","company_name":"Twilio","first_published":"2026-10-02T11:44:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior International Payroll Analyst.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Payroll team is seeking an experienced, self-motivated, and systems-savvy Senior Payroll Analyst, EMEA Payroll to lead payroll operations across the EMEA region. This role will be responsible for ensuring accurate, timely, and compliant payroll delivery across multiple countries, while assisting the EMEA regional payroll team, managing external vendor relationships, strengthening controls, and driving process standardization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Sr Payroll Analyst, International Payroll will partner closely with People, Benefits, Equity, Finance, Accounting, HRIS, Legal, and external payroll providers to support a high-quality employee experience and scalable payroll operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the payroll processing and management of assigned payrolls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage ad hoc projects related to payroll and benefits for our international entities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;After necessary training, support the international payroll processing for multiple countries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive the local international payroll news related to potential housing allowance, income tax withholding calculations, miscellaneous payroll inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively collaborate with the payroll vendor to ensure that all pay impacting transactions are collected, processed and reported timely and accurately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the Accounting Team with payroll journal and accrual preparations and the reconciliations of payroll general ledger balances\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with key stakeholders and provide support and input when required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of contact for all payroll related queries from Employees in Colombia, Brazil and other assigned payrolls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and improve payroll processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver excellent Employee experience in relation to payroll onboarding, ad-hoc queries and annual tax reporting process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to all legal and internal deadlines\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand employment tax requirements relating to compensation and benefits, including equity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the tax reviewer/payroll auditor requests and payroll inquiries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve parafiscales and social benefits inquires from local jurisdictions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the annual income tax filing process where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help improve payroll-related documentation and procedures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience managing payroll processing internationally with working experience in accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with processing equity transactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Finance or another relevant field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discipline and ability to meet tight deadlines, and prioritize competing workloads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written, and verbal communication skills in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very strong analytical and problem-solving skills while keeping customer experience top of mind\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Workday and with outside payroll providers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer service focus with the ability and sound judgment to handle highly sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process improvement mindset: have a passion for reengineering payroll processes in implementing a first-class payroll service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in applying emerging technologies—such as AI, to re-engineer payroll workflows, eliminate manual touchpoints, and unlock value-added insights for workforce planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of EMEA labor laws, tax regulations, and statutory filings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with European Works Councils and trade union agreements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience maintaining strict internal controls and auditing payroll processes\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel skills for complex data reconciliation and reporting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of implementing new payroll systems or transitioning vendors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33843,"name":"Accounting","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8213826","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3554758,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"SM4SLS2004-1","value_type":"single_select"}],"id":8213826,"updated_at":"2026-09-29T12:13:49-04:00","requisition_id":"51051","title":"Senior Manager, Customer Success","company_name":"Twilio","first_published":"2026-09-21T11:50:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Manager, Customer Success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we believe the best customer interactions are grounded in real-time customer data. Our unified Customer Engagement Platform combines market-leading communications channels (Messaging, Voice, Video) with powerful Customer Data Platform (CDP) capabilities. This allows organizations to break down data silos, understand their audience through unified profiles, and orchestrate intelligent, highly personalized customer experiences at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Management team at Twilio is the central touchpoint for our strategic customers, orchestrating the post-sales customer lifecycle in partnership with Professional Services, Sales, Product, and Support. The team manages executive customer relationships, drives platform adoption, and guides organizations on leveraging customer data to unlock the full power of Twilio’s ecosystem. Fundamentally, the CSM team ensures customers derive measurable business value from our platform, leading to long-term retention and account expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Manager of Customer Success for APJ, you will lead a high-performing team of Senior Customer Success Managers overseeing a portfolio of enterprise accounts across the region. You will coach individual contributors, act as an executive escalation point, and build cross-functional alignment with Sales, Services, Engineering, and Product. You will play a pivotal role in refining our customer success operating model and regional GTM strategies to accelerate customer growth across APJ.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an ideal role for an experienced CS leader who thrives on developing top talent, driving consumption and account health, and helping enterprise clients navigate complex digital transformation challenges.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and inspire a team of Senior CSMs driving account health, platform adoption, usage growth, value realization, and customer advocacy across the APJ region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide your team in helping enterprise clients execute holistic customer engagement strategies, leveraging both data infrastructure and communication channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as executive escalation contact for strategic accounts, building trusted advisor relationships with enterprise executives across IT, Product, Marketing, and Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Sales, Professional Services, Renewals, and Technical Support to protect recurring revenue, secure renewals, and drive usage expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee account health tracking, forecasting, and reporting within Salesforce.com, establishing proactive risk identification and mitigation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Refine local customer success practices to align APJ operations with Twilio\u0026#39;s global customer engagement strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Leadership:\u0026lt;/strong\u0026gt; 3+ years of people management experience in Customer Success, with a proven track record of hiring, coaching, and developing high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Success Experience:\u0026lt;/strong\u0026gt; 8+ years of total Customer Success Management or Account Management experience within complex enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Portfolio Management:\u0026lt;/strong\u0026gt; Experience leading teams that manage Fortune 500 or large, multi-faceted enterprise organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regional APJ Execution:\u0026lt;/strong\u0026gt; Proven ability to navigate complex, multi-regional client structures across APJ, drive platform adoption, and achieve retention and revenue targets (OKRs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Acumen:\u0026lt;/strong\u0026gt; Comfortable leading business and value conversations with both technical stakeholders (Data, IT, Engineering) and line-of-business executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Competencies:\u0026lt;/strong\u0026gt; Empathetic leadership style, exceptional crisis-communication and escalation management skills, and strong executive negotiation capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with usage- or consumption-based revenue models, driving adoption and consumption expansion strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background or familiarity with Customer Data Platforms (CDP), MarTech stacks, communications APIs, or broader B2B SaaS ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, and based in Australia.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20%-25% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70475,"name":"Customer Success","child_ids":[],"parent_id":70467}],"offices":[{"id":69327,"name":"Sydney","location":"Sydney, Australia","child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8227365","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3560628,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4MK2544-1","value_type":"single_select"}],"id":8227365,"updated_at":"2026-10-05T10:17:43-04:00","requisition_id":"51132","title":"Senior Manager, Developer Evangelism Americas","company_name":"Twilio","first_published":"2026-09-23T16:50:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 data-path-to-node=\u0026quot;3\u0026quot;\u0026gt;See yourself at Twilio\u0026lt;/h2\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4\u0026quot;\u0026gt;Join the team as Twilio’s next Senior Manager, Developer Evangelism, Americas.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-112 citation-113 citation-end-113\u0026quot;\u0026gt;Who We Are\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-112 citation-end-112\u0026quot;\u0026gt;\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3 id=\u0026quot;p-rc_a1460ce800630e8d-62\u0026quot; data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-63\u0026quot; data-path-to-node=\u0026quot;6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-110 citation-111 citation-end-111\u0026quot;\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;3\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-110 citation-end-110\u0026quot;\u0026gt;\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;4\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-64\u0026quot; data-path-to-node=\u0026quot;7\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-108 citation-109 citation-end-109\u0026quot;\u0026gt;Our dedication to rem\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;5\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-108\u0026quot;\u0026gt;ote-first \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-106 citation-107 citation-108 citation-end-108\u0026quot;\u0026gt;work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vib\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;6\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-106 citation-107\u0026quot;\u0026gt;rant, diverse team \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-105 citation-106 citation-107 citation-end-107\u0026quot;\u0026gt;making a global impact each day. As we continue to revolutionize how the world interacts, we’re acqui\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;7\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-105 citation-106 citation-end-106\u0026quot;\u0026gt;ring new skills \u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;8\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-105 citation-end-105\u0026quot;\u0026gt;and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;9\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-104 citation-end-104\u0026quot;\u0026gt;About th\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;10\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;e Job\u0026lt;/h3\u0026gt;\n\u0026lt;h3 id=\u0026quot;p-rc_a1460ce800630e8d-65\u0026quot; data-path-to-node=\u0026quot;8\u0026quot;\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;9\u0026quot;\u0026gt;This position is needed to help us inspire and lead a network of millions of developers who will build the future of customer engagement. The Developer Evangelism Senior Manager will own developer relations in the North and Latin America regions, while sustaining a relationship that fuels every developer\u0026#39;s journey to know, use and love Twilio. The senior manager will address developer needs and partner with Marketing, Product, and additional teams in the region to ensure prioritization among regional programs and events.\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;You will lead the regional team responsible for making our developer community successful as they build on Twilio. You will lead an organization of Developer Evangelists supporting different countries within North and Latin America and multiple business-critical functions. The leader will build partnerships across Developer Relations and represent Evangelism regional collaboration across the company.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;11\u0026quot;\u0026gt;Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;12\u0026quot;\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;13\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,0,0\u0026quot;\u0026gt;Inspire and equip developers to build with Twilio products, ensuring an exceptional developer experience with Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,1,0\u0026quot;\u0026gt;Be an active and authentic leader in the developer community wherever they gather online and offline.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,2,0\u0026quot;\u0026gt;Navigate cross-functional collaboration and partner within Twilio to align with program and engagement objectives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,3,0\u0026quot;\u0026gt;Define and own the strategy for Developer Evangelism within the Americas region through cross-functional team collaboration and stakeholder management.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,4,0\u0026quot;\u0026gt;Communicate project plans, progress, and outcomes effectively to stakeholders at all levels within the North and Latin America regions and across the company.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,5,0\u0026quot;\u0026gt;Practice servant leadership for the organization, developing the careers of the regional Evangelists.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,6,0\u0026quot;\u0026gt;Define success and expand various Evangelism projects, programs, internal and external collaboration initiatives, through a metrics-driven approach.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,7,0\u0026quot;\u0026gt;Contribute to the Developer Network’s strategy as a member of the extended leadership team, reporting directly to the Director.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,8,0\u0026quot;\u0026gt;Mentor and nurture the next generation of Developer Evangelists within the org.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,9,0\u0026quot;\u0026gt;Partner cross-functionally across the company, across Marketing, Product and Sales.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;13,10,0\u0026quot;\u0026gt;Work with all levels of Twilio’s leadership, while representing the regional team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;14\u0026quot;\u0026gt;Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-66\u0026quot; data-path-to-node=\u0026quot;15\u0026quot;\u0026gt;Not all applicants will have skills that match a job \u0026lt;span class=\u0026quot;citation-102 citation-103\u0026quot;\u0026gt;description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-100 citation-101 citation-102 citation-103 citation-end-103\u0026quot;\u0026gt;While having “desired” qualifications make for a strong candidate, we encourage applicants with alt\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;11\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-100 citation-101 citation-102 citation-end-102\u0026quot;\u0026gt;ernative experienc\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;12\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-100 citation-101\u0026quot;\u0026gt;es \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-99 citation-100 citation-101 citation-end-101\u0026quot;\u0026gt;to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t l\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;13\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-99 citation-100 citation-end-100\u0026quot;\u0026gt;et that stop you \u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;14\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-99 citation-end-99\u0026quot;\u0026gt;from considering Twilio. We are always looking for people who will bring something new to the tab\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;15\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;le!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;16\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;16\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;17\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,0,0\u0026quot;\u0026gt;8+ years of experience working in Developer Relations, Developer Community and/or related areas.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,1,0\u0026quot;\u0026gt;3-5 years of team leading or people management experience.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,2,0\u0026quot;\u0026gt;Experience leading initiatives within Developer Relations, Community and/or Developer Marketing.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,3,0\u0026quot;\u0026gt;Experience working cross-functionally across not only a department but the entire company and doing so at scale.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,4,0\u0026quot;\u0026gt;Experience mentoring and guiding ICs as they strive to realize their full potential.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,5,0\u0026quot;\u0026gt;Excitement for serving and supporting developer communities with authenticity.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;17,6,0\u0026quot;\u0026gt;Experience in cross-functional collaboration with teams like sales, support, product, marketing and additional stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-67\u0026quot; data-path-to-node=\u0026quot;17,7,0\u0026quot;\u0026gt;Creative and \u0026lt;span class=\u0026quot;citation-98 citation-end-98\u0026quot;\u0026gt;collaborative problem-solving skills, with a focus on data-driven decision-making for system and process improvements.\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;16\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-68\u0026quot; data-path-to-node=\u0026quot;17,8,0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-97 citation-end-97\u0026quot;\u0026gt;Skilled in storytelling to highlight developers building on Twilio and inspire other\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;17\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;s.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;18\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;18\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;19\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-69\u0026quot; data-path-to-node=\u0026quot;19,0,0\u0026quot;\u0026gt;Familiarity with the North America and Latin America \u0026lt;span class=\u0026quot;citation-96 citation-end-96\u0026quot;\u0026gt;developer and industry landscape, including local communities, events and programs.\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;18\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-70\u0026quot; data-path-to-node=\u0026quot;19,1,0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-95 citation-end-95\u0026quot;\u0026gt;Familiarity with project management tools and methodologies.\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;19\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-71\u0026quot; data-path-to-node=\u0026quot;19,2,0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-94 citation-end-94\u0026quot;\u0026gt;Ability to influence and build effective working relationships across all levels of the organization\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;20\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-72\u0026quot; data-path-to-node=\u0026quot;19,3,0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-93 citation-end-93\u0026quot;\u0026gt;E\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;21\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;xperience and ability to navigate the emerging technology environment in order to deliver the latest in the Developer Relations function for the industry.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;19,4,0\u0026quot;\u0026gt;Excellent skills in influencing, problem-solving, consensus-building, and strong interpersonal communication.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;19,5,0\u0026quot;\u0026gt;Understanding of organizing and running developer program activities.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;19,6,0\u0026quot;\u0026gt;Prior experience leading relevant functions within Developer Relations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;19,7,0\u0026quot;\u0026gt;Experience serving developers in the community through Developer Evangelism and/or related Developer Relations functions, specifically within a region.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;19,8,0\u0026quot;\u0026gt;Professional fluency in Spanish or Portuguese.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;20\u0026quot;\u0026gt;Location\u0026lt;/h3\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;21\u0026quot;\u0026gt;This role will be remote and based in the US.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;22\u0026quot;\u0026gt;Travel\u0026lt;/h3\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;23\u0026quot;\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;24\u0026quot;\u0026gt;Application Deadline\u0026lt;/h3\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;25\u0026quot;\u0026gt;Applications for this position will close on\u0026amp;nbsp;\u0026lt;strong data-path-to-node=\u0026quot;25\u0026quot; data-index-in-node=\u0026quot;45\u0026quot;\u0026gt;October 15, 2026 \u0026lt;/strong\u0026gt;at 11:59 PM PST.\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;26\u0026quot;\u0026gt;What We Offer\u0026lt;/h3\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-73\u0026quot; data-path-to-node=\u0026quot;27\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-92 citation-end-92\u0026quot;\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by locat\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;22\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;ion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 data-path-to-node=\u0026quot;28\u0026quot;\u0026gt;Equal Opportunity Employer\u0026lt;/h3\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_a1460ce800630e8d-74\u0026quot; data-path-to-node=\u0026quot;29\u0026quot;\u0026gt;Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We \u0026lt;span class=\u0026quot;citation-91 citation-end-91\u0026quot;\u0026gt;do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender express\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;23\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;ion, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. \u0026lt;span class=\u0026quot;citation-89 citation-90 citation-end-90\u0026quot;\u0026gt;We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordan\u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;24\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-89 citation-end-89\u0026quot;\u0026gt;ce with the Los \u0026lt;sup class=\u0026quot;superscript\u0026quot; data-turn-source-index=\u0026quot;25\u0026quot;\u0026gt;\u0026lt;/sup\u0026gt;\u0026lt;/span\u0026gt;Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8172311","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3536955,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM4SS2794-1","value_type":"single_select"}],"id":8172311,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"50979","title":"Senior Manager, Escalation Management","company_name":"Twilio","first_published":"2026-09-03T17:08:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Manager, Escalations!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the leader of our North American Global Escalation Management team, you will play a pivotal role in driving Twilio’s mission to deliver an unparalleled customer experience. This is a high-impact opportunity to scale our operations and ensure that both internal stakeholders and our global customer base receive world-class support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a visionary leader who is deeply committed to mentoring and developing talent while championing continuous process improvement. The Senior Manager of Escalation Management is an \u0026lt;strong\u0026gt;Influential Operations Leader\u0026lt;/strong\u0026gt; responsible for the reduction of recurrent escalations by driving systemic change to transform the customer experience at scale. Beyond immediate crisis mitigation, you will act as a structural engineer for the department, utilizing data-driven insights to refine escalation strategies, evolve organizational processes, and influence product stability. As a dedicated people leader, you will mentor your team to elevate their strategic maturity, shifting their focus from tactical troubleshooting to proactive risk assessment and executive-level analytical reporting. You are responsible for transforming a proactive culture of continuous improvement and operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Executive Communication \u0026amp;amp; Product Influence\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Stakes Liaison and Direct Customer Advocacy:\u0026lt;/strong\u0026gt; Your primary responsibility is to act as the direct, primary interface for customers during high-visibility incidents. You will serve as the \u0026quot;single source of truth\u0026quot; for both the customer and the Senior Director/VP level. This is not a behind-the-scenes role; you are expected to be front-and-center, translating complex technical hurdles into clear, actionable business communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Betterment:\u0026lt;/strong\u0026gt; Turn escalation volume into \u0026quot;Business Intelligence.\u0026quot; Partner with Customer Experience teams with data-backed evidence to prioritize process and product enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning \u0026amp;amp; Governance\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Roadmap:\u0026lt;/strong\u0026gt; Participate in the development\u0026amp;nbsp; and execute a multi-quarter strategy to transition the escalation function from a reactive cost center to a proactive value-driver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MOR \u0026amp;amp; QBR Leadership:\u0026lt;/strong\u0026gt; Lead \u0026lt;strong\u0026gt;Monthly Operating Reviews (MORs)\u0026lt;/strong\u0026gt; to track departmental health and \u0026lt;strong\u0026gt;Quarterly Business Reviews (QBRs)\u0026lt;/strong\u0026gt; with senior leadership to report on trends, Return of Investment (ROI) of mitigation efforts, and long-term risk forecasts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resource Forecasting:\u0026lt;/strong\u0026gt; Plan headcount and tool requirements based on projected product launches and customer growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Project Management Responsibilities and Skills\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end project lifecycle for cross-functional escalation initiatives, from definition to execution and post-launch analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage project timelines, dependencies, and deliverables, ensuring adherence to high-quality standards and strategic objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., Jira, Asana, Airtable) to track progress and report on project status to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to facilitate stakeholder alignment and resolve conflicts to drive project milestones to completion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Process Creation \u0026amp;amp; Refinement\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Framework Design:\u0026lt;/strong\u0026gt; Build, document, and deploy the \u0026quot;Escalation Runbook\u0026quot;, defining the triggers, communication cadences, and resolution paths across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement:\u0026lt;/strong\u0026gt; Constantly audit existing workflows to identify friction. You will be responsible for the \u0026lt;strong\u0026gt;creation of new SOPs\u0026lt;/strong\u0026gt; that bridge gaps between Sales, Support, Customer Experience and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Rigor:\u0026lt;/strong\u0026gt; Establish clear \u0026lt;strong\u0026gt;Operating Level Agreements (OLAs)\u0026lt;/strong\u0026gt; with cross-functional partners to ensure accountability and predictable response times.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;People Betterment \u0026amp;amp; Cultural Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship \u0026amp;amp; Strategic Maturity:\u0026lt;/strong\u0026gt; Mentor your team on advanced strategic thinking. Move them beyond tactical troubleshooting toward long-term negotiation strategies, proactive risk assessment, and analytical reporting tailored for an executive audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Coaching:\u0026lt;/strong\u0026gt; Lead a company-wide initiative to uplevel the de-escalation skill set of the broader Support and Operations organizations. Implement training programs focused on \u0026quot;Betterment Identification,\u0026quot; empowering front-line teams to pre-emptively manage issues before they require executive-level intervention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience being inclusive, while working with team members in different geographic locations and time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have proven documentation ability to “write it down” to create and curate internal and external documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have Strong English written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 10+ years in high-growth tech, with 7+ years in a leadership role reporting to Director-level or above.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Acumen: Experience leading MORs/QBRs and presenting to executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systemic Thinker: Proven ability to look at a problem and build a process to fix it, not just for one customer, but for the entire ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Literacy: Expert at using CRM (Salesforce/Zendesk) and BI tools (Tableau/Looker) to tell a story with data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategy \u0026amp;amp; Execution: A unique ability to think at a 30,000-foot level (Strategic Planning) while remaining willing to \u0026quot;dive into the weeds\u0026quot; when a Tier 0 crisis hits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until September 21, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8201677","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3549659,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SM4SLS314-C","value_type":"single_select"}],"id":8201677,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"51028","title":"Senior Manager, New Business DACH \u0026 Benelux","company_name":"Twilio","first_published":"2026-09-14T14:04:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026amp;nbsp;Sales Senior Manager, New Business Accounts DACH \u0026amp;amp; Benelux.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead one of our New Business Account Executive teams selling into DACH \u0026amp;amp; Benelux within the EMEA Region. Reporting into our EMEA Regional Vice President for South \u0026amp;amp; DACH, the right person for this role is an experienced sales leader who is adept at building high-performing teams of solution-selling Account Executives disciplined in driving new logo acquisition and expanding market presence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a high performing team of account executives focused on acquiring new enterprise customers and driving new logo growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and lead a team to identify and execute targeted outbound prospecting strategies across the entire portfolio of Twilio Products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and coach your team around how to engage across various levels of customer maturity and segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Marketing, Professional Services \u0026amp;amp; Partner teams to build a robust pipeline and accelerate time-to-value for new prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast your team overachieving on their goals, and deftly present your guidance to your management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of managerial experience within a high performing CPaaS, Communications or API based company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building teams, driving pipeline creation, managing monthly forecasting, supporting fiscal planning, and tracking revenue for new business accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a remote team spread across different countries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding revenue targets and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience in selling CPaaS or SaaS and managing complex sales negotiations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who can work with minimal supervision to drive results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and working cross-functionally in a high growth business landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree or equivalent required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energy and enthusiasm with a willingness to travel.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills and strong executive presence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organisation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in UK, Ireland or Spain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8138870","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3522455,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK6013-1","value_type":"single_select"}],"id":8138870,"updated_at":"2026-10-08T10:29:47-04:00","requisition_id":"50929","title":"Senior Marketing Analyst","company_name":"Twilio","first_published":"2026-08-19T13:50:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Senior Marketing Analyst\u0026lt;/span\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Senior \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Marketing \u0026lt;/span\u0026gt;Analyst to join our global marketing analytics team, sitting alongside our regional analytics business partners (EMEA and APJ). This position is needed to help fuel insights to our International Marketing teams. You will be responsible for analytics across our B2B and B2C funnels, diving into our Marketing engine that powers developers across the world who use and love Twilio products, as well as surfacing high potential opportunities for our Sales teams.\u0026amp;nbsp; You will be part of a highly visible Analytics team that serves as the trusted advisor to our regional VPs of Marketing.\u0026amp;nbsp; You will get to work with great minds across Marketing, Product, Sales, and Finance.\u0026amp;nbsp; A truly horizontal role and opportunity to build strong relationships!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analysis \u0026amp;amp; Insight:\u0026lt;/strong\u0026gt; Dive deep into marketing performance data across the EMEA region, identifying trends, successes, and areas for improvement. Your analyses will form the backbone of our strategic marketing decisions, enabling us to sharpen our focus and optimize our approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Guidance:\u0026lt;/strong\u0026gt; Provide evidence-based recommendations to the VP of Marketing and the broader marketing organization. Your insights will inform adjustments in our marketing strategies, ensuring they are aligned with our regional revenue goals and broader company objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration\u0026lt;/strong\u0026gt;: Work closely with sales strategy and analytics, global marketing, and customer engagement teams to ensure a cohesive and integrated approach to market analysis and strategy implementation. As a bridge between data and strategy, your role will be pivotal in fostering internal solid partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation \u0026amp;amp; Optimisation\u0026lt;/strong\u0026gt;: Champion using advanced analytics, marketing technologies, and data-driven insights to fuel innovation within our marketing practices. Your forward-thinking mindset will contribute to our continuous quest for excellence in customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; Communicatio\u0026lt;/strong\u0026gt;n: Craft and deliver compelling presentations and reports that distill complex data into clear, actionable insights. Your ability to communicate effectively across different levels of the organization will ensure that insights lead to action.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of analytical experience with fluency in analytics tools (e.g. Python, Looker, SQL, Tableau)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience leveraging data to uncover insights, and communicating to leadership teams to influence business strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative team player who thrives in cross-functional teams and is adept at building relationships across diverse groups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and strategic thinker with a passion for leveraging data to drive innovation and improvement in marketing practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Marketing, Business, Statistics, or a related field. Advanced degrees or certifications in analytics, data science, or similar fields will be highly regarded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on or with AI products (e.g., LLMs, copilots, RAG apps, workflow tools).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior direct experience building or co-building an MMM model, or working as an embedded analytics partner to an MMM/data science team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in B2B marketing analytics, consulting, or an agency environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across multiple regions or in a global, matrixed organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7657993","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372124,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3IT6473-1","value_type":"single_select"}],"id":7657993,"updated_at":"2026-10-08T10:33:31-04:00","requisition_id":"50132","title":"Senior Network Engineer","company_name":"Twilio","first_published":"2026-03-13T13:36:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Network Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, operate and support the global Twilio IT network infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep track of network assets, including network hardware and software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholder teams to determine current and future network needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop methods and tools to be used to test and implement new LAN/WAN systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formulate strategies to maintain and upgrade network systems efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain documentation for network design, IT network standards and process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience with AWS cloud services and networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing and switching protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on knowledge of network monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of network security to implement security policy for compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient skill in WIndows, Mac, Linux client networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in troubleshooting network problems at different OSI model layer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;University degree in computer science or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cisco CCNA/CCNP Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zscaler Zero Trust Systems experience and/or certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting language with API automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure as code (IaC) using Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ITIL framework and its application in a network environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way and perform job duties\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8245812","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3567718,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK5554-1","value_type":"single_select"}],"id":8245812,"updated_at":"2026-10-05T15:03:25-04:00","requisition_id":"51006","title":"Senior Partner Marketing Manager","company_name":"Twilio","first_published":"2026-10-01T11:32:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;See yourself at Twilio\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;Join the team as Twilio’s next\u0026amp;nbsp;\u0026lt;strong data-path-to-node=\u0026quot;0\u0026quot; data-index-in-node=\u0026quot;54\u0026quot;\u0026gt;Sr. Partner Marketing Manager\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;1\u0026quot;\u0026gt;About the job This position is needed to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;scale our partner ecosystem and drive regional pipeline growth through joint co-marketing strategies and through-partner execution.\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;2\u0026quot;\u0026gt;In this role, you will develop data-driven co-marketing plans with strategic partners, build scalable demand-generation programs, and align internal sales teams with external partner leadership. You will serve as the strategic bridge driving co-selling motions, managing operational budgets, enforcing lead governance, and tracking partner-sourced and partner-influenced pipeline growth across the enterprise cloud and SaaS ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;3\u0026quot;\u0026gt;Responsibilities In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;4\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4,0,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,0,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Develop\u0026lt;/strong\u0026gt; data-driven multi-quarter co-marketing plans and joint GTM strategies with strategic partners to hit regional pipeline targets.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4,1,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,1,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Execute\u0026lt;/strong\u0026gt; targeted account-mapping using platforms like Crossbeam to drive custom 1:1 ABM campaigns for elite partners and scalable digital toolkits for broader partner networks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4,2,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,2,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Co-create\u0026lt;/strong\u0026gt; compelling \u0026quot;better together\u0026quot; messaging, solution briefs, and branded assets with Product Marketing to showcase joint value propositions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4,3,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,3,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Orchestrate\u0026lt;/strong\u0026gt; high-velocity field campaigns, executive roundtables, workshops, and sponsorship presence at major industry flagship events to source new logos.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4,4,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,4,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Deliver\u0026lt;/strong\u0026gt; turn-key, through-partner demand-generation programs and drive partner adoption of the Twilio Partner Portal for self-service execution.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4,5,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,5,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Equip\u0026lt;/strong\u0026gt; partner sales and BDR teams with custom outreach playbooks, script templates, and email sequences to ensure rapid campaign follow-up.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4,6,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,6,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Enforce\u0026lt;/strong\u0026gt; strict lead-routing governance rules and follow-up SLAs to minimize channel conflict and optimize lead-to-opportunity conversion.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4,7,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,7,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Manage\u0026lt;/strong\u0026gt; partner marketing operational budgets, ensuring fiscal compliance and optimal ROI across co-marketing investments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;4,8,0\u0026quot;\u0026gt;\u0026lt;strong data-path-to-node=\u0026quot;4,8,0\u0026quot; data-index-in-node=\u0026quot;0\u0026quot;\u0026gt;Track\u0026lt;/strong\u0026gt; and report on Partner-Sourced and Partner-Influenced pipeline performance within Salesforce (SFDC) for regular Quarterly Business Reviews (QBRs).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_65d8306e8647e264-102\u0026quot; data-path-to-node=\u0026quot;5\u0026quot;\u0026gt;Qualifications \u0026lt;span class=\u0026quot;citation-208 citation-end-208\u0026quot;\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you fr\u0026lt;/span\u0026gt;om considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;6\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;7\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;7,0,0\u0026quot;\u0026gt;Full-time remote work schedule.6–8+ years of experience in Partner Marketing, Channel Marketing, Field Marketing, or B2B Demand Generation within the enterprise cloud or SaaS ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;7,2,0\u0026quot;\u0026gt;Demonstrated track record of co-marketing success with major cloud vendors, GSIs, SIs, or ISVs.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;7,3,0\u0026quot;\u0026gt;Hands-on proficiency with Salesforce (SFDC), Partner Relationship Management (PRM) platforms, and account-mapping platforms (e.g., Crossbeam).\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;7,4,0\u0026quot;\u0026gt;Strong analytical ability to manage operational budgets, enforce lead routing SLAs, and measure pipeline attribution/ROI.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;7,5,0\u0026quot;\u0026gt;Exceptional cross-functional leadership, communication, and stakeholder management skills across sales, product marketing, and partner executive teams.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;8\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul data-path-to-node=\u0026quot;9\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;9,0,0\u0026quot;\u0026gt;Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;9,1,0\u0026quot;\u0026gt;Experience delivering tailored Account-Based Marketing (ABM) frameworks and field events (CXO roundtables, executive dinners) for partner ecosystems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p id=\u0026quot;p-rc_65d8306e8647e264-103\u0026quot; data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-206 citation-207 citation-end-207\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;citation-204 citation-205 citation-end-205\u0026quot;\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-202 citation-203 citation-end-203\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;citation-200 citation-201 citation-end-201\u0026quot;\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For thi\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-200 citation-end-200\u0026quot;\u0026gt;s r\u0026lt;/span\u0026gt;ole, approximately 15-20% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt; Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness \u0026lt;span class=\u0026quot;citation-198 citation-199 citation-end-199\u0026quot;\u0026gt;leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;citation-196 citation-197 citation-end-197\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;citation-194 citation-195\u0026quot;\u0026gt;*Please note this role is open to candidates outside of California, Colorado, \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-193 citation-194 citation-195 citation-end-195\u0026quot;\u0026gt;Hawaii, Illinois, Maryland, Massachusetts, Minnes\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-193 citation-194 citation-end-194\u0026quot;\u0026gt;ota, New Jersey, New York, Vermont, Washington D.C., and W\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;citation-193 citation-end-193\u0026quot;\u0026gt;ashington State. The information below is provided for candidates hired in those locations only.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;citation-192 citation-end-192\u0026quot;\u0026gt;The estimated pay ranges for this r\u0026lt;/span\u0026gt;ole are as follows\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $160,820.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $170,170.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - $189,090.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p data-path-to-node=\u0026quot;10\u0026quot;\u0026gt;Application deadline information (required for ALL US jobs) Applications for this role are intended to be accepted until 30 days from posting, but may change based on business needs\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8202189","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3549878,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4HR6274-1","value_type":"single_select"}],"id":8202189,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"51070","title":"Senior People Technology Analyst - Talent Acquisition","company_name":"Twilio","first_published":"2026-09-15T13:51:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior People Technology Analyst - Talent Acquisition\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to gather requirements, design solutions, test functionalities, and provide configuration support across the recruit-to-hire employee lifecycle. The successful candidate will partner closely with Talent Acquisition (TA), People Technology, and business stakeholders to drive efficient and user-friendly technology solutions that support global hiring using platforms such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and specialized candidate fraud and sourcing tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in requirements gathering sessions with TA and HR stakeholders to understand business processes and translate them into technical specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead follow-up requirements gathering clarification and demos to stakeholders to ensure recruit-to-hire business outcomes are being achieved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze existing talent acquisition systems and workflows to identify areas for improvement, optimization, and fraud prevention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with vendors and internal teams to configure, design, and implement solutions across TA platforms including Workday, Eightfold, Greenhouse, LinkedIn, HireRight, and HackerRank.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop detailed functional design documents and use cases tailored to candidate sourcing, screening, and onboarding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define test strategies, author comprehensive UAT (User Acceptance Testing) scripts, coordinate testing cycles with recruiters, and hands-on log/triage defects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and execute testing activities including system, integration, and user acceptance testing (UAT) to ensure quality delivery across the hiring tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide post-implementation support, troubleshooting, and continuous improvement recommendations for all TA applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the liaison between TA business units and People Technology Product Managers or Owners, ensuring that technology solutions meet complex hiring needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain up-to-date knowledge of recruitment technologies, sourcing tools, and industry best practices to inform system enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create user guides, release notes, and documentation for new features, facilitating training and knowledge transfer sessions for TA users and administrators as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Information Systems, Business Administration, Human Resources, or related field; Master’s preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise and experience supporting core recruitment systems such as Eightfold, Greenhouse, Workday, HackerRank, LinkedIn, HireRight, and candidate fraud platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in the software development lifecycle (SDLC), including standard business analysis methodologies, requirements gathering, data modeling, process mapping, UAT execution, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with internal and external audit teams and understanding of SOX controls to support recurring audit requests and walkthroughs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with configuration, testing, and implementation of HR technology systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, capable of interfacing effectively with both technical and non-technical TA stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple projects and priorities in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of HR processes strictly related to recruitment, candidate lifecycle management, sourcing strategies, and pre-hire compliance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in HR technology/business systems analysis with a heavy focus on Talent Acquisition applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an Agile/Scrum environment using tools like Jira or Confluence, and ServiceNow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data analytics and reporting tools specifically related to talent acquisition systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the East Coast, USA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - $171,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 01/01/2027, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8096642","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3507567,"location":{"name":"Remote - Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1413-1","value_type":"single_select"}],"id":8096642,"updated_at":"2026-10-08T10:28:58-04:00","requisition_id":"49756","title":"Senior Presales Engineer","company_name":"Twilio","first_published":"2026-07-30T17:33:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Senior Presales Engineer on Twilio’s Communications team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Senior Presales Engineer is a critical part of the sales team focused on our New Business and Strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Senior Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Senior Presales Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;br\u0026gt;As a Senior Presales Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python, PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;English advanced\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Mexico.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8249194","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3569071,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1413-1","value_type":"single_select"}],"id":8249194,"updated_at":"2026-10-05T17:42:26-04:00","requisition_id":"51176","title":"Senior Presales Engineer","company_name":"Twilio","first_published":"2026-10-02T12:36:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Senior Solutions Engineer on Twilio’s Digital Sales Communications team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $109,760.00 - $137,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,840.00 - $144,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $121,920.00 - $152,400.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until November 1, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8065040","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3494698,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG4913-1","value_type":"single_select"}],"id":8065040,"updated_at":"2026-09-29T12:13:47-04:00","requisition_id":"50689","title":"Senior Security Engineer, Incident Response","company_name":"Twilio","first_published":"2026-07-17T18:35:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Senior Security Engineer, Incident Response\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Security Incident Response Team (SIRT) is looking for a Senior Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments.\u0026amp;nbsp; You will work within a team that partners with R\u0026amp;amp;D Engineering and R\u0026amp;amp;D Business teams to develop scalable processes and technical solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an Owner\u0026lt;/strong\u0026gt;: Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write It Down\u0026lt;/strong\u0026gt;: Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the customer’s shoes\u0026lt;/strong\u0026gt;: Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ruthlessly Prioritize:\u0026lt;/strong\u0026gt; Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Settle\u0026lt;/strong\u0026gt;: Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the Owl\u0026lt;/strong\u0026gt;: Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Others\u0026lt;/strong\u0026gt;: Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be Inclusive\u0026lt;/strong\u0026gt;: Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience: 5+ years of security incident response in a production-cloud environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject-matter expert on security issues and technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across a technology stack on difficult security challenges and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM platforms and the ability to extend their functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SOAR tools and automating manual security processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in either AWS, GCP, or other large cloud platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with every level of the organization.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI Model Security \u0026amp;amp; Posture Management: Support Implementation of\u0026amp;nbsp; controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Artifact \u0026amp;amp; Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 30th of Sept, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8015771","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3475288,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8015771,"updated_at":"2026-10-08T10:31:13-04:00","requisition_id":"50673","title":"Senior Software Engineer","company_name":"Twilio","first_published":"2026-07-16T04:12:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio\u0026#39;s core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. Billing is going through a transformational journey, and we are introducing new and exciting capabilities. The engineer in this role will be part of a team that focuses on the control plane, billing experience and account lifecycle management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will build high-quality, innovative and fully performing software that complies with high levels of coding standards and technical design. This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability. We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs (OpenAPI compliance), while also building our own services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and operate both new features on our current services as well as new services that will be built from scratch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your excellent communication and written skills to articulate the \u0026quot;why\u0026quot; of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute full software development life cycle (SDLC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop flowcharts and documentation to identify solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write well-designed, testable code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and maintain software functionality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, debug and upgrade existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Commerce Platform engineer, you will design and build core platform services, REST APIs and take part in transitioning our platform to next generation architecture. We run on AWS cloud infrastructure and use AWS cloud data store, EKS, Glue, Kafka, Aurora RDS etc.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+\u0026amp;nbsp; years of work experience building highly scalable products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of programming experience in object-oriented language\u0026amp;nbsp; (Java or similar) with clean code practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge in Object-Oriented Programming with a successful track record.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with our Product team to understand requirements and help to define technical work for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with relational and non-relational databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering high levels of observability and proficiency in improving early warning systems, for example: has worked with Grafana/DataDog/Prometheus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing \u0026amp;amp; Automation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self driven - you take complete ownership of your tasks and champion efforts to get your tasks to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and spoken communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in Computer Science or a related field, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with on-call support for mission-critical customer systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience optimizing and debugging complex SQL queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on customer-facing applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good debugging skills on production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Linux and containerization with Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nice to have skills: gRPC, Python, Typescript, React, Apache Kafka.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8065028","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3494692,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8065028,"updated_at":"2026-09-29T12:13:47-04:00","requisition_id":"50705","title":"Senior Software Engineer","company_name":"Twilio","first_published":"2026-07-21T21:50:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Staff Software Engineer on our Data Substrate team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software development experience, with a focus on data infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex, large-scale data projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in big data components such as Kafka, Clickhouse, Spark and other distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise with orchestrating, scaling, and managing containerized applications in production environments using Kubernetes (K8s) and Terraform/Helm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and operating large-scale data platforms on cloud computing systems like AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python, Java, Bash, and Go with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to influence technical roadmaps and drive alignment across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership experience in mentoring and developing engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic environment and deliver high-impact results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of tying into various authorization/authentication systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking and network security knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Clickhouse: demonstrated experience in architecting, tuning, and operating Clickhouse at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $$135,920 - $169,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/7/26, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7595407","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3356905,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7595407,"updated_at":"2026-10-07T10:48:23-04:00","requisition_id":"49544","title":"Senior Software Engineer, Fraud","company_name":"Twilio","first_published":"2026-02-19T13:50:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as a Senior Software Engineer for Stytch, where you\u0026#39;ll shape the next generation of fraud prevention products.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer you will help develop Stytch’s fraud detection and prevention products as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity and fraud prevention experiences. You’ll primarily work on our Device Fingerprinting product that detects bots, manual abuse, and highly sophisticated reverse engineering to help protect our customers’ from fraud and abuse. You’ll partner closely with product and engineering leadership to evolve our detection techniques to continue to stay ahead of threats. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own fraud detection capabilities for Stytch’s fraud platform on Twilio—go deep on browser and device internals for complex signal collection to improve identification of bad actors and keep our customers safe..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years experience in designing, building and operating production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in C or C++, production experience is a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Javascript, Go, WebAssembly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with reverse engineering and/or reverse engineering detection and prevention such as experience with browser automation, botting, and/or fraud detection and defense techniques\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offensive and/or defensive security software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote in the US\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - 173,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - 203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until November 30th, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8099162","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3508720,"location":{"name":"Remote - Canada; Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8099162,"updated_at":"2026-10-08T02:32:47-04:00","requisition_id":"50863","title":"Senior Software Engineer (L3)","company_name":"Twilio","first_published":"2026-08-04T16:08:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer, L3.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2026, \u0026quot;getting a phone number\u0026quot; is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer (L3), you will be a key technical contributor driving the feature design, execution, and operational health of platform services that process millions of requests. You will build scalable, high-performance solutions while working closely with engineering partners across Twilio to ensure alignment. You will own end-to-end feature delivery, author technical specs, and build robust APIs, microservices, and tooling relied on by cross-functional stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, expand automated test coverage, and translate complex business and regulatory requirements into executable logic. Your mission is to turn technical designs and blueprints into reliable, production-grade features.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Contribute significantly to the technical design and roadmap for core platform components, authoring technical specifications and driving execution to transition legacy systems into modern, scalable cloud-native microservices.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ACCELERATE WITH AI: \u0026lt;/strong\u0026gt;Actively leverage AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate comprehensive test suites, and rapidly prototype solutions. Set an example within the team for amplifying individual velocity while maintaining high standards of code quality and safety guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Drive technical excellence and end-to-end component ownership within your team, making sound technical decisions that balance rapid feature delivery with system reliability, security, and technical debt reduction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Partner with Product Managers and cross-functional stakeholders to translate customer needs and regulatory requirements into precise technical specifications, developer-first APIs, and seamless application workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Mentor and uplift junior engineers (L1–L2), onboard new team members, and foster a collaborative environment through constructive code reviews, tech talks, and technical guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Proactively identify and resolve technical risks, performance bottlenecks, and security vulnerabilities within team services. Fully own on-call responsibilities, driving incident resolution and following through with durable root-cause remediation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WRITE IT DOWN:\u0026lt;/strong\u0026gt; Articulate technical designs, system trade-offs, and operational runbooks clearly to your team and cross-functional partners through high-quality design documents, RFCs, and thorough documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience \u0026lt;/strong\u0026gt;designing and developing highly available, high-scale, secure, mission-critical cloud-native enterprise distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Proficiency \u0026lt;/strong\u0026gt;in Java or Go, with solid knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud-Native Architecture: \u0026lt;/strong\u0026gt;Hands-on experience with cloud-native infrastructure (AWS preferred), microservices patterns, and building highly resilient systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Development: \u0026lt;/strong\u0026gt;Practical experience using AI tools (e.g., Copilot, Claude, Cursor) to accelerate software delivery. You should be comfortable discussing how you use LLMs for debugging, code synthesis, and prototyping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Design: \u0026lt;/strong\u0026gt;Experience building and maintaining high-volume public-facing APIs with a focus on developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Proficiency: \u0026lt;/strong\u0026gt;Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code: \u0026lt;/strong\u0026gt;Familiarity with Kubernetes, Terraform, and modern CI/CD paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Influence: \u0026lt;/strong\u0026gt;Demonstrated ability to influence technical decisions within your team through strong communication and technical credibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinking:\u0026lt;/strong\u0026gt; Experience building \u0026quot;internal platforms\u0026quot; that enable other developer teams to move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic Systems: \u0026lt;/strong\u0026gt;Experience building or integrating AI agents into internal developer platforms or automated ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and eligible to be hired in Ontario, British Columbia \u0026amp;amp; Alberta.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role in \u0026lt;strong\u0026gt;USA\u0026lt;/strong\u0026gt; are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges in \u0026lt;strong\u0026gt;Canada\u0026lt;/strong\u0026gt; for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Base Salary : CAD 132,640.00 - 165,800.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus : 12.5%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 30 November, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8157507","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3530613,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8157507,"updated_at":"2026-10-08T10:27:54-04:00","requisition_id":"49740","title":"Senior Strategic Account Executive (French Speaker)","company_name":"Twilio","first_published":"2026-08-27T13:01:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026amp;nbsp;sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on Southern Europe. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and GP growth, as well as sourcing net new opportunities within a set of accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Servicing the fastest growing customers in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing our revenue and gross profit share of wallet within your key account list.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create pricing proposals, negotiating terms and managing the contract process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Selling solutions to a technical and business audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing challenging priorities and handling multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of working with accounts ranging from large multinational enterprise customers to SMB.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by achieving quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of Account Management experience and a solid understanding of how to cross sell and upsell solutions within a mature customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluent in French\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of working in the communications market is preferable. Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification. Or have prior experience in a traditional telecommunications environment/business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in UK, Ireland or Spain\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8185629","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3542225,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":8185629,"updated_at":"2026-10-03T03:17:34-04:00","requisition_id":"51033","title":"Senior Strategic Account Executive - SEA","company_name":"Twilio","first_published":"2026-09-09T10:18:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Strategic Account Executive, SEA, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers with a focus on South East Asia or South Asia enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce, Insurance and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More than 10 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in supporting South East Asia or South Asia territories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of developing, growing and delivering revenue \u0026amp;amp; gross profit results, especially for large-scale and enterprise customers in Asia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CDP \u0026amp;amp; CPaaS experience is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of the customer experience (CDP + CPaaS) business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high tech South East Asia enterprises\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Singapore\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7825089","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3415301,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":7825089,"updated_at":"2026-09-29T12:13:46-04:00","requisition_id":"50394","title":"Software Architect (L6)","company_name":"Twilio","first_published":"2026-05-04T00:45:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Architect, (L6).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to define and drive architectural vision, strategy, and alignment across multiple products and domains at company scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior-most technical leader, you’ll set long-term technical vision, establish architectural guardrails, and ensure coherence across distributed systems and platforms. You will drive cross-organizational initiatives, solve complex and ambiguous technical challenges, and elevate the technical standard for Twilio company-wide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set and communicate long-term architectural vision, aligning teams and leadership across Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve the most complex, ambiguous technical challenges at platform and company-wide scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide principal and staff engineers, fostering a culture of engineering excellence and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with product, engineering, and executive leaders to shape strategic direction and technical investments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience designing and scaling distributed systems and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of mentoring senior engineering talent and elevating organizational standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication, influence, and leadership skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in cloud-native, multi-region systems and architecture patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of driving adoption of engineering standards across multiple business units or product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability, platform capabilities, and data architecture at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-source project leadership or significant external technical impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in high-growth SaaS, communications, or platform companies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (Karnataka, Telangana, Maharashtra, Delhi, Tamilnadu).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8102950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3510406,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8102950,"updated_at":"2026-10-08T10:28:27-04:00","requisition_id":"50829","title":"Software Development Engineer (L3)","company_name":"Twilio","first_published":"2026-08-03T12:41:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next\u0026amp;nbsp; Senior Software Engineer in the Enterprise AI Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We\u0026#39;re building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio\u0026#39;s Customer Support organization operates through AI-powered tools and agentic products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for \u0026lt;strong\u0026gt;Full-Stack Engineers\u0026lt;/strong\u0026gt; who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences.\u0026amp;nbsp; This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Joining this team means building \u0026lt;strong\u0026gt;production grade, full-stack AI applications\u0026lt;/strong\u0026gt;. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Foundation:\u0026lt;/strong\u0026gt; Architecting high-performance, production-grade, full-stack applications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Logic:\u0026lt;/strong\u0026gt; Developing \u0026lt;strong\u0026gt;Agentic Applications\u0026lt;/strong\u0026gt; that allows AI and human agents to collaborate on complex business problems with seamless, agent-to-agent orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Experience:\u0026lt;/strong\u0026gt; Building sophisticated, scalable backend systems and intuitive front-end interfaces that empower and supercharge business teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in data engineering, software development, or a related field, with at least 1 year leading projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7434770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3307480,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7434770,"updated_at":"2026-09-29T12:13:45-04:00","requisition_id":"49531","title":"Software Engineer L2 - Cloud Infrastructure ","company_name":"Twilio","first_published":"2025-12-02T10:25:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer L2 to work in the Cloud Infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to evolve\u0026amp;nbsp; and maintain fundamental Compute infrastructure, collaborating with a passionate team to enhance the system capabilities. Key responsibilities include develop scalable cloud-native environments, VM orchestration, AWS-ASG Auto Scaling group of EC2 instances, hardened base AMIs, and secure container images while maintaining critical OS libraries. You\u0026#39;ll implement solutions for providing robust legacy platform support and cutting-edge cloud-native technologies, all driven by automation and best practices.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in shaping the future of our Compute infrastructure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Tech Leaders, Architects and other Engineers to develop solutions for complex problems in distributed computing and infrastructure management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support our business-critical infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure a high quality implementation by applying Infrastructure as Code industry standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply Agile methodologies to continuously deliver value to the customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as point of contact for legacy/new Compute system components.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in AWS Cloud infrastructure management. (preferably backend/infrastructure-focused like AMI, EC2, IAM policies/roles, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ASG (Auto Scaling Groups) knowledge, to design, implement, and support scalable cloud-native environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with hardened base AMIs and AL23.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with one or more programming languages: like \u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt; or Python (includes SW Arch patterns, clean code, debugging, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global Twilio Infrastructure Platform, blending operational excellence with development best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of container-based application/services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes\u0026amp;nbsp; (ex: Github, Buildkite, Terraform-TFC, ArgoCD, Harness, Cloud network).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Phometheus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to File Integrity Monitoring (FIM) tools, specifically Falco, and awareness of compliance frameworks (PCI, SOX).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge in Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Claude AI or similar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00-146,200.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00-154,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California:137,520.00-171,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8079801","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3500488,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8079801,"updated_at":"2026-10-08T10:28:35-04:00","requisition_id":"50812","title":"Software Engineer L3","company_name":"Twilio","first_published":"2026-07-29T08:24:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L3).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).\u0026lt;br\u0026gt;In 2026, \u0026quot;getting a phone number\u0026quot; is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.\u0026lt;br\u0026gt;Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements. As a Software Engineer (L3), you will be a key technical contributor driving the feature design, execution, and operational health of platform services that process millions of requests. You will build scalable, high-performance solutions while working closely with engineering partners across Twilio to ensure alignment. You will own end-to-end feature delivery, author technical specs, and build robust APIs, microservices, and tooling relied on by cross-functional stakeholders.\u0026lt;br\u0026gt;You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, expand automated test coverage, and translate complex business and regulatory requirements into executable logic. Your mission is to turn technical designs and blueprints into reliable, production-grade features.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Contribute Significantly to the architecture and long-term technical roadmap for the Phone Numbers Platform, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ACCELERATE WITH AI: \u0026lt;/strong\u0026gt;Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team\u0026#39;s velocity through AI augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Drive technical excellence in the team, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Mentor and uplift junior and mid level engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from \u0026quot;writing code\u0026quot; to \u0026quot;reviewing and orchestrating AI-generated logic\u0026quot; without sacrificing security or quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WRITE IT DOWN: \u0026lt;/strong\u0026gt;Articulate technical designs and system trade-offs clearly to your team and cross-functional partners through high-quality design documents, RFCs, and collaborative discussions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience \u0026lt;/strong\u0026gt;designing and developing highly available, high-scale, secure, mission-critical cloud-native enterprise distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Proficiency \u0026lt;/strong\u0026gt;in Java or Python with solid knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud-Native Architecture: \u0026lt;/strong\u0026gt;Hands-on experience with cloud-native infrastructure (AWS preferred), microservices patterns, and building highly resilient systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Augmented Development: \u0026lt;/strong\u0026gt;Practical experience using AI tools (e.g., Copilot, Claude, Cursor) to accelerate software delivery. You should be comfortable discussing how you use LLMs for debugging, code synthesis, and prototyping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Design: \u0026lt;/strong\u0026gt;Experience building and maintaining high-volume public-facing APIs with a focus on developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Proficiency: \u0026lt;/strong\u0026gt;Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code: \u0026lt;/strong\u0026gt;Familiarity with Kubernetes, Terraform, and modern CI/CD paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Influence: \u0026lt;/strong\u0026gt;Demonstrated ability to influence technical decisions within your team through strong communication and technical credibility.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinking:\u0026lt;/strong\u0026gt; Experience building \u0026quot;internal platforms\u0026quot; that enable other developer teams to move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic Systems: \u0026lt;/strong\u0026gt;Experience building or integrating AI agents into internal developer platforms or automated ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India \u0026amp;lt;Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi\u0026amp;gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8026211","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3479523,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":8026211,"updated_at":"2026-10-06T12:34:32-04:00","requisition_id":"50631","title":"Software Engineer, Platform Access (L2)","company_name":"Twilio","first_published":"2026-10-06T12:34:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer, Platform Access (L2).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is an engineering role within Twilio’s Cloud Native Foundations Team, suited to an engineer focused on identity, governance, and automated access control across multi-cloud environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our team manages identity federation, least-privilege access, and automated provisioning for hundreds of accounts across Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). As an L2 engineer, you will help design, build, and operate access controls and platform security tools at scale. You\u0026#39;ll get hands-on with multi-cloud IAM, contribute to Terraform-based infrastructure automation, and write code to ensure secure, seamless developer access—using modern AI-assisted tooling to move faster and ramp up your skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER\u0026#39;S SHOES: \u0026lt;/strong\u0026gt;Help design, build, and operate automations and access tools that streamline developer workflows while keeping multi-cloud environments secure. Work with security and technical leadership to turn well-scoped tasks into working code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (CODE QUALITY): \u0026lt;/strong\u0026gt;Participate in code reviews and follow established patterns, testing standards and policy-as-code frameworks across the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (INFRASTRUCTURE \u0026amp;amp; OBSERVABILITY): \u0026lt;/strong\u0026gt;Support multi-cloud access infrastructure spanning AWS, Azure, and GCP accounts using Infrastructure as Code (Terraform). Help maintain least-privilege IAM policies, identity federation, role provisioning, and automated lifecycle workflows across hundreds of cloud accounts. Help maintain observability coverage, including metrics, alerts, and basic distributed tracing, across core data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CHAMPION ENGINEERING HEALTH: \u0026lt;/strong\u0026gt;Build awareness of secure architectural practices and IAM best practices. Flag access drift, technical debt, security vulnerabilities, and platform issues to your team as you encounter them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GROW AND COLLABORATE: \u0026lt;/strong\u0026gt;Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;1–2+ years of professional software engineering or DevOps/Platform engineering experience, with practical exposure to multi-cloud environments, Identity \u0026amp;amp; Access Management (IAM), or platform automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Development Workflow: \u0026lt;/strong\u0026gt;Practical experience with, or a strong desire to learn, AI-assisted development tools (e.g., Claude Code, GitHub Copilot) to help write code, automate testing, and support debugging workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code \u0026amp;amp; Automation:\u0026lt;/strong\u0026gt; Practical experience or familiarity with Terraform, Harness, or similar IaC tools to manage cloud resources and access permissions programmatically.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Multi-Cloud Infrastructure:\u0026lt;/strong\u0026gt; Experience with cloud environments, including basic exposure to account management, IAM permissions, or core services in at least one major provider—\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; (e.g., IAM, Organizations, SSO/Identity Center), \u0026lt;strong\u0026gt;Microsoft Azure\u0026lt;/strong\u0026gt; (e.g., Microsoft Entra ID/Azure AD, RBAC, Subscriptions), or \u0026lt;strong\u0026gt;Google Cloud Platform (GCP)\u0026lt;/strong\u0026gt; (e.g., Cloud IAM, Workload Identity, Projects). General familiarity with multi-account/multi-project cloud architecture is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency: \u0026lt;/strong\u0026gt;Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security \u0026amp;amp; Governance Mindset:\u0026lt;/strong\u0026gt; Solid understanding of core security concepts (authentication, authorization, least-privilege principles, secrets management) and an eagerness to build self-service, developer-friendly platform tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with centralized identity federation, SAML, OIDC, or Okta integration with cloud service providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with containerized workloads (\u0026lt;strong\u0026gt;Docker\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt;) or managing access to Kubernetes clusters (EKS/AKS/GKE RBAC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in automated cloud governance tools, account vending machines, or identity lifecycle management at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coursework or personal projects involving distributed systems, cloud security, or API development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for working across multi-cloud environments and expanding hands-on depth across AWS, Azure, and GCP over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00\u0026amp;nbsp;\u0026amp;nbsp;\n\u0026lt;div\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00-154,700.00\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Based in the San Francisco Bay area, California: 137,520.00-171,900.00.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/31/2026\u0026amp;nbsp; but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8026207","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3479521,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":8026207,"updated_at":"2026-09-29T12:13:46-04:00","requisition_id":"50632","title":"Software Engineer, Platform Engineering (L2)","company_name":"Twilio","first_published":"2026-08-04T16:00:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Software Engineer, Platform Engineering (L2)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is an engineering role within Twilio Platform Engineering, suited to an engineer who is building hands-on experience with highly available, large-scale distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L2 engineer, you will help build and operate backend services at scale, working alongside more senior engineers on our dual-cloud infrastructure spanning Amazon Web Services (AWS) and Microsoft Azure. You\u0026#39;ll get hands-on with Kubernetes, contribute to Terraform-based infrastructure automation, and write production code to help keep distributed systems healthy under real production load, using modern AI-assisted tooling to move faster and ramp up your skills.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you’ll:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER\u0026#39;S SHOES: \u0026lt;/strong\u0026gt;Help design, build, and operate services and automations that support Kubernetes clusters at scale, under the guidance of senior engineers. Work with product management and technical leadership to turn well-scoped tasks into working code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (CODE QUALITY): \u0026lt;/strong\u0026gt;Participate in code reviews and follow established patterns and testing standards (unit and integration testing) across the team and platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (INFRASTRUCTURE \u0026amp;amp; OBSERVABILITY): \u0026lt;/strong\u0026gt;Support cloud configurations across AWS and Azure environments using Infrastructure as Code (Terraform). Help maintain observability coverage, including metrics, alerts, and basic distributed tracing, across core data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CHAMPION ENGINEERING HEALTH: \u0026lt;/strong\u0026gt;Build awareness of clean architectural practices. Flag technical debt, bugs, and small-scale system issues to your team as you encounter them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GROW AND COLLABORATE: \u0026lt;/strong\u0026gt;Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;1-2+ years of professional software engineering experience, including some exposure to building or operating backend services using Kubernetes. Familiarity with basic Kubernetes operations (deployments, pods, services) is expected; deep production-scale cluster-upgrade experience is not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Development Workflow: \u0026lt;/strong\u0026gt;Practical experience with, or strong desire to learn, AI-assisted development tools (e.g., Claude Code) to help write code, automate testing, and support debugging workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deployment Orchestration: \u0026lt;/strong\u0026gt;Some exposure to GitOps workflows (e.g., ArgoCD) and CI/CD pipelines (e.g., Harness or an equivalent platform); willingness to learn our specific tooling on the job.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency: \u0026lt;/strong\u0026gt;Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Infrastructure: \u0026lt;/strong\u0026gt;Some experience with cloud environments, ideally basic exposure to AWS core services (such as EC2, S3, EKS) or their Microsoft Azure equivalents (such as Virtual Machines, Blob Storage, AKS). General familiarity with networking concepts (VPC/VNet basics) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code: \u0026lt;/strong\u0026gt;Basic familiarity with Terraform or similar IaC tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems: \u0026lt;/strong\u0026gt;Foundational understanding of distributed datastores, caching layers, or asynchronous event streaming (e.g., Kafka or similar queuing systems), through coursework, projects, or professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Mindset: \u0026lt;/strong\u0026gt;Solid computer science fundamentals and data structures knowledge, with an eagerness to learn how to build self-healing cloud architectures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Some exposure to containerized infrastructure (Docker, Kubernetes) in coursework, internships, or professional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about advanced deployment strategies (canary, blue/green); prior hands-on experience not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in policy-as-code tools such as OPA/Gatekeeper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in OpenTelemetry or distributed tracing concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Any exposure to network topology, proxy layers, or mail transfer agent (MTA) protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coursework or personal projects involving distributed datastores, caching, or event streaming (e.g., Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in multi-cloud environments and a desire to build that experience over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;$116,960.00 to $146,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/31/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7661919","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372953,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7661919,"updated_at":"2026-09-29T12:13:45-04:00","requisition_id":"50005","title":"Software Engineer - Video","company_name":"Twilio","first_published":"2026-02-27T11:24:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2) - for Voice Trust: helping ensure Twilio’s Voice customers have reliable voice communication with their customers that ensure their customers will answer their calls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to add to our Voice Connectivity Trust team in the US\u0026amp;nbsp; to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an owner:\u0026lt;/strong\u0026gt; Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the customer\u0026#39;s shoes:\u0026lt;/strong\u0026gt; Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write it down:\u0026lt;/strong\u0026gt; Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be bold:\u0026lt;/strong\u0026gt; Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the owl:\u0026lt;/strong\u0026gt; Figure out novel ways of solving customer problems for the Voice channel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related engineering field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work well in a team setting and both highly motivated and motivating\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate with metrics how you have used AI to increase productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge\u0026amp;nbsp; and experience working with SIP protocol\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience working with Stir/Shaken protocol\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;This role will be Remote in the USA but is \u0026lt;strong\u0026gt;not eligible to be hired in CA, NY, WA, PA, CT.\u0026lt;/strong\u0026gt; We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - $203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 12/31/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8114393","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3514794,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8114393,"updated_at":"2026-10-08T10:29:59-04:00","requisition_id":"R261102","title":"Solution Engineer","company_name":"Twilio","first_published":"2026-09-28T13:19:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Solutions Engineer for our Twilio Communications APJ team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;This role sits at the intersection of communications, AI, and experience design. You will help customers across APJ — design and build next-generation customer engagement experiences powered by Twilio’s Customer Engagement Platform. These experiences increasingly blend voice, messaging, autonomous and human-assisted agents, and intelligent workflows to create interactions that feel natural, trusted, and brand-aligned.\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;As a Solutions Engineer, you lead the technical and experiential win: shaping how customers think about conversations, designing intelligent flows, prototyping solutions, and translating business intent into scalable architectures. You will guide customers not just on what to build with Twilio, but how those experiences should behave when humans and AI work together.\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Discovery \u0026amp;amp; Scoping: Lead client discovery sessions to identify business challenges, goals, and core value drivers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Solution Design: Translate complex customer requirements into high-level future-state architecture and implementation roadmaps.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Product Demonstrations: Deliver customized software demos, presentations, and proof-of-concepts (POCs) for audiences ranging from front-line staff to C-level executives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Support: Address technical objections, respond to RFPs/RFIs, and partner closely with Account Executives to accelerate deal closures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Knowledge:\u0026lt;/strong\u0026gt; Understanding of cloud computing, cPaaS, AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Soft Skills:\u0026lt;/strong\u0026gt; Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious of technology and willingness to learn new technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remotely based in Australia/Singapore/Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7926891","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3445085,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP7EG5177-1","value_type":"single_select"}],"id":7926891,"updated_at":"2026-09-29T12:13:46-04:00","requisition_id":"50525","title":"Sr AI Architect - Conversational AI","company_name":"Twilio","first_published":"2026-07-24T18:14:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr AI Architect - Conversation AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is critical to leveraging Twilio’s massive data ecosystem and unmatched communication scale to build our customer facing AI capabilities, such as Twilio Conversational Memory, Enterprise Knowledge, Behavioral Data Intelligence and many more to power the future of our customer engagement platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. AI Architect for Twilio Platform, you will also influence the design and evolution of our company-wide ML/AI Ops foundation. You will set the long-term technical vision, establish architectural guardrails, and ensure strict adherence to responsible AI principles. You will drive cross-organizational initiatives, solve complex technical challenges, and elevate the technical standards across all of Twilio. Transitioning AI/ML concepts from cutting-edge research to resilient, compliant, and cost-effective production systems will be your core mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr AI Architect, you will lead the company as the Distinguished Engineer and AI Contextual Engineering SME, serving as the guiding authority to our Architects, driving company-wide impact, and steering Twilio\u0026#39;s overarching technical direction for conversational AI. In this pivotal leadership role, you will also influence the design and evolution of our company-wide ML/AI Ops foundation. You will set the long-term technical vision, establish architectural guardrails, and ensure strict adherence to responsible AI principles. By driving cross-organizational initiatives and solving complex technical challenges, you will elevate the technical standards across all of Twilio. Transitioning AI/ML concepts from cutting-edge research to resilient, compliant, and cost-effective production systems will be your core mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive a long-term AI/ML architectural vision that aligns with Twilio’s business goals, specifically focusing on how data and memory power the next generation of customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the strategic roadmap for Twilio’s ML/AI Ops platform and tooling, ensuring a unified approach to model development, deployment, and lifecycle management across all platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and implement modern LLM architectures, RAG systems, MCP/tooling frameworks, and inference optimization techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architecture for agentic AI systems including orchestration, reasoning, tool usage, and contextual grounding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with rapidly evolving advancements in LLMs, agent frameworks, reasoning systems, and AI infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transition seamlessly from high-level strategic communication with executives to deep-dive code reviews and pair programming with engineers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product Management to turn a roadmap into a sequence of technical milestones, ensuring that technical investments always map to customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a \u0026#39;player-coach\u0026#39; mentality, and contribute hands-on technical expertise while providing strategic direction and mentorship to the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in software engineering, with at least 6+ years specifically focused on building and scaling production-grade ML systems at a platform level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics, automated retraining loops, and monitoring for non-deterministic AI features at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including deep knowledge of transformer models, LLM orchestration, embedding models, inference optimization and vector stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the Context Engineering lifecycle, including semantic retrieval, contextual compression, state management across multi-turn conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in building cloud-based services using AWS, GCP, or Azure, with experience managing high-volume data and various data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and collaboration skills, with a proven ability to mentor engineers, influence company wide technical strategy, product direction, and drive results across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Master\u0026#39;s or Ph.D. in Computer Science, Machine Learning, Data Science, Statistics, or a closely related quantitative field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of relevant publications at top ML conferences or significant open-source contributions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing evaluation frameworks that specifically measure context quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of designing and implementing enterprise-scale ML/AI Ops platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $275,840.00 - 344,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $292,080.00 - 365,100.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $324,480.00 - 405,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 30, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7960476","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3456341,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP7EG5007-1","value_type":"single_select"}],"id":7960476,"updated_at":"2026-09-29T12:13:46-04:00","requisition_id":"50287","title":"Sr Architect - Emerging Technologies","company_name":"Twilio","first_published":"2026-07-24T18:02:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Senior Architect for Emerging Technologies Experimentation Team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive next-generation innovation by designing, prototyping, and implementing forward-looking technical solutions for Twilio’s innovation team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Sr Architect, you’ll leverage your depth of technical knowledge, architectural vision, and leadership to pioneer transformative ideas. This high-impact, entrepreneurial role empowers you to shape the future of Twilio, experiment with emerging technologies, and directly influence our trajectory in a competitive tech landscape. You will be the bridge to guide technical decisions that ensure our experiments can be quickly moved to production, if successful. This role is accountable for ensuring they understand Twilio’s enterprise architecture and can help ensure scalability, extensibility in our technical design as well as call out one way door decisions when defining architectures.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to Twilio\u0026#39;s \u0026lt;a href=\u0026quot;https://twilioforward.com/\u0026quot;\u0026gt;Experimentation Team\u0026lt;/a\u0026gt;, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and prototype scalable, high-performance solutions using modern technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment and iterate on new product ideas, leveraging AI, machine learning, and emerging tech.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical direction, guiding and mentoring engineering teams throughout the development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to align prototypes with business opportunities and strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor a group of software development engineers across US and India\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical vision and results clearly to stakeholders and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years in architecture or principal engineering roles within innovative, fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applied fraud detection and governance framework experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI, machine learning, and LLMs with experience deploying models or AI-driven projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success designing large-scale, high-performance architectures across AWS \u0026amp;amp; Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and mentoring skills, with proven ability to drive technical direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills for both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple programming languages (e.g., JavaScript, Python, Java, Go).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with both front-end (React, Angular) and back-end (Node.js, Spring, SpringBoot) development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of database technologies (SQL and NoSQL) and their tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to open source or tech innovation communities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of rapid prototyping and iterative product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to distributed systems and high-reliability platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of risk management best practices in experimental projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with global teams and remote-first environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with a passion for emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced problem-solving skills with ability to anticipate technology trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in engineering and technical architecture roles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $284,320 - $355,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $292,080 -- $365,100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $324,480 - $405,600.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 30th, 2026 but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8190719","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3544445,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4IT6804-1","value_type":"single_select"}],"id":8190719,"updated_at":"2026-10-05T16:36:32-04:00","requisition_id":"51019","title":"Sr. Manager, Carrier Operations \u0026 Governance","company_name":"Twilio","first_published":"2026-10-05T16:36:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Twilio as Sr. Manager of Carrier Operations \u0026amp;amp; Governance — a brand-new function being built from the ground up to reshape how Twilio manages, governs, and optimizes its global telecom carrier and wholesale supplier ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a role that inherits an existing playbook — it\u0026#39;s a role that writes one. Twilio is building a new, highly visible organization dedicated to governing and optimizing its telecom carrier and wholesale supplier ecosystem, and this team reports into leadership that maintains regular cadences with Twilio\u0026#39;s CEO, CFO, CRO, and Audit Committee. You will be one of the key builders of this team — setting enterprise policies, establishing governance frameworks, and driving executive-level operating rhythms from the ground up.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who thinks like an owner and operator: someone who wants to design how a multi-hundred-million-dollar supplier ecosystem should run, starting from first principles rather than “how it\u0026#39;s always been done”. You\u0026#39;ll get hands-on ownership of the core machinery — Know Your Supplier (KYS) policy, rate changes and margin management, and the operating cadences (QBRs, OKRs, risk reviews) that keep the whole ecosystem honest and optimized. Along the way, you\u0026#39;ll help transform the culture of how Twilio\u0026#39;s carrier and wholesale teams operate — driving proactive alignment across internal stakeholders, carrier partners, and leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work in a fast-paced, high-energy environment alongside expert operators, and your work will be visible well beyond your immediate team — directly setting the narrative that Twilio\u0026#39;s executive leadership and Audit Committee rely on to understand cost, compliance, and capacity exposure. If you want to build something real, own it end-to-end, and drive high-impact outcomes, this is that opportunity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Governance \u0026amp;amp; Policy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set enterprise policy and risk appetite for the Know Your Supplier (KYS) governance framework, ensuring it scales with Twilio\u0026#39;s global supplier footprint.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set enterprise policy for telecom supplier rate changes and wholesale margin management, and adjudicate escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author, maintain, and enforce operational Runbooks, supply policies, and Rules of Engagement (ROEs) across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Business Intelligence\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform in-depth analyses of R\u0026amp;amp;O using statistical methods to uncover trends and opportunities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the analytical and systems infrastructure needed to monitor supplier compliance and risk at enterprise scale. Develop risk forecasting models and real-time monitoring mechanisms, incorporating external factors like economic indicators and publicly available disclosures and datasets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain reporting dashboards and visualizations (e.g., using Tableau, Power BI, or Looker) to track key performance indicators (KPIs) for KYS and broader IRSG initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion governance and culture-change training programs across internal stakeholders, carrier partners, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Alignment \u0026amp;amp; Risk Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the Risks \u0026amp;amp; Opportunities (R\u0026amp;amp;O) narrative Twilio\u0026#39;s executive leadership and Audit Committee rely on to understand cost, compliance, and capacity exposure across the supplier ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the RTB cadence at the enterprise level — supplier QBRs and operational risk reviews — ensuring they inform and withstand executive and Audit Committee scrutiny.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience in telco supply chain operations, supplier governance, strategy \u0026amp;amp; governance, vendor management, revenue assurance, process improvement, or Revenue Operations (RevOps).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and maintaining automated data pipelines, backend data models, and navigating ambiguous datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using SQL and BI visualization platforms to drive data-driven decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience setting enterprise-level policy, governance frameworks, or risk appetite in ambiguous environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to craft executive-level narratives and risk reporting for C-suite and Audit Committee audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience sponsoring, defining, or building analytical and systems infrastructure for enterprise-scale compliance or monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading culture change, stakeholder alignment, and training programs across internal teams and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp written and verbal communication skills with a track record of presenting to cross-functional leadership and executive decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical capability using Excel / Google Sheets, SQL, or Looker to model cost trends and analyze complex data sets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in telecom, technology, management consulting, or other high-impact environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing or setting policy for wholesale rate changes, margin validation, or Supplier Deal Desks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record facilitating enterprise Run-the-Business (RTB) cadences, including supplier Quarterly Business Reviews (QBRs) and tracking team OKRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of the A2P SMS ecosystem, international voice/messaging routing, carrier contracts, carrier billing practices, or fraud frameworks (AIT/IRSF).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of global regulatory and industry standards from organizations such as GSMA, MEF, i3forum, ITW Global Leaders\u0026#39; Forum, or others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with workflow management platforms (e.g., Airtable, Jira, Confluence) and building operational dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the US.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;155,520.00\u0026lt;/span\u0026gt; - $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;194,400.00\u0026lt;/span\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;164,640.00\u0026lt;/span\u0026gt;- $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;205,800.00\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;182,960.00\u0026lt;/span\u0026gt;- $\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;228,700.00\u0026lt;/span\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 15, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79914,"name":"Carrier Relations/Carrier Ops","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8189769","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3543961,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK6014-1","value_type":"single_select"}],"id":8189769,"updated_at":"2026-10-03T03:32:02-04:00","requisition_id":"51023","title":"Sr. Marketing Strategy and Analytics Manager","company_name":"Twilio","first_published":"2026-09-15T14:25:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr. Marketing Strategy and Analytics Manager, Social Impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio.org is seeking a Sr. Marketing Strategy and Analytics Manager to serve as the dedicated operational business partner to our Social Impact marketing leadership. Sitting at the intersection of Go-To-Market (GTM) Strategy, marketing operations, and advanced data modeling, you won\u0026#39;t just report on what happened, you will design the automation, attribution, and account prioritization engines that drive what happens next. This is an ideal opportunity for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The Analytics Strategist ready to drive decisions: You have deep technical data chops (SQL, Python, modeling) but want to move beyond reporting to directly author investment proposals, influence leadership, and see your analyses translate into decisions being made.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Specialized Marketer ready for full-lifecycle ownership: You have deep subject-matter expertise in one domain (such as demand generation, marketing ops, or lifecycle marketing) and are ready to expand your runway to own the entire marketing engine, from top-of-funnel triggers and budget allocation to field event ROI and executive scorecards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as Strategic GTM Business Partner:\u0026lt;/strong\u0026gt; Drive regular operating rhythms, quarterly pipeline generation (PG) OKR targets, QBR data packs, and marketing budget allocation frameworks alongside marketing leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Investment Proposals \u0026amp;amp; Impact Modeling:\u0026lt;/strong\u0026gt; Architect rigorous business cases, scenario models, and ROI forecasts to secure investment for new marketing programs; evaluate capital trade-offs across channels and stress-test the expected pipeline return and payback periods before launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Pipeline Automation \u0026amp;amp; Marketing Triggers: \u0026lt;/strong\u0026gt;Design, script, and operationalize automated marketing triggers in Python/SQL notebooks to power high-converting marketing plays and feed targeted accounts directly into sales workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect Attribution \u0026amp;amp; Single Source of Truth: \u0026lt;/strong\u0026gt;Own end-to-end pipeline attribution models across sales, marketing, and partner channels; maintain rep-level marketing metrics integrated directly into Frontline Manager (FLM) data packs and leadership scorecards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Account Tiering \u0026amp;amp; Routing:\u0026lt;/strong\u0026gt; Operationalize advanced account tiering and segmentation logic across Salesforce (SFDC) and 6sense/Segment to optimize lead routing, demand generation campaigns, and Account-Based Marketing (ABM) outreach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Commercial Modeling: \u0026lt;/strong\u0026gt;Partner with broader central data science teams on company wide marketing frameworks (like Marketing Mix Modeling), while independently owning custom scenario analysis (e.g., ASP impact of bundling, Customer Lifetime Value/LFTV cohorting, and field event ROI modeling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain \u0026amp;amp; Modernize GTM Data Infrastructure:\u0026lt;/strong\u0026gt; Curate and optimize our Looker, Tableau, and SFDC reporting assets, managing SQL logic via GitHub version control, dashboard glossaries, and automated data QA processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; in Marketing Analytics, GTM Strategy, Revenue Operations, or Business Intelligence within a high-growth B2B SaaS or technology organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Technical Stack: \u0026lt;/strong\u0026gt;Mastery of complex SQL and proficiency in Python (or R) for data extraction, manipulation, statistical analysis, and pipeline automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Visualization \u0026amp;amp; BI: \u0026lt;/strong\u0026gt;Proven track record building enterprise-grade executive scorecards and self-serve dashboards in Tableau and Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CRM \u0026amp;amp; GTM Tech Stack Depth:\u0026lt;/strong\u0026gt; Strong functional understanding of Salesforce (SFDC) data architecture, campaign hierarchies, lead routing rules, and marketing automation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial Acumen \u0026amp;amp; Executive Presence: \u0026lt;/strong\u0026gt;Exceptional communication skills with demonstrated experience partnering directly with Director/VP-level leaders to turn data insights into operational decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with customer data platforms and intent tools (e.g., Segment, 6sense, Marketo).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Marketing Modeling, multi-touch attribution, and lifetime value (CLV/LFTV) analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Git/GitHub workflows for analytics version control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine passion or prior experience in the social impact, non-profit, or public sector technology domains.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33857,"name":"DotOrg","child_ids":[],"parent_id":29343}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8108776","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3512727,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6PD5226-1","value_type":"single_select"}],"id":8108776,"updated_at":"2026-09-29T12:13:47-04:00","requisition_id":"50821","title":"Sr. Principal Product Manager","company_name":"Twilio","first_published":"2026-08-07T14:00:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Product Manager for the Channels email team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Senior Principal, Product Management to deliver our strategic vision for the \u0026lt;strong\u0026gt;Developer Platform\u0026lt;/strong\u0026gt;. You will manage foundational services, APIs, and infrastructure, driving the roadmap that empowers internal teams and partners to scale confidently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will treat the \u0026lt;strong\u0026gt;platform as a product\u0026lt;/strong\u0026gt;, shifting platform engineering from reactive, ad-hoc support into proactive, self-service experiences. Grounded in industry research (DORA, CNCF, Team Topologies, etc..), you will introduce golden paths, a discoverable developer portal, self-service tools, and high-quality documentation to reduce cognitive load and support burdens across Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Collaborating with product leaders, engineering, architecture, and design, you will define the future of developer experience, tooling, deployment, and operational capabilities, acting as the steward for evangelizing our developer platform capabilities and narrative and driving roadmap prioritization across a scalable cloud platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform-as-a-Product Expertise: \u0026lt;/strong\u0026gt;Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural \u0026amp;amp; Technical Fluency: \u0026lt;/strong\u0026gt;Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Experience Design: \u0026lt;/strong\u0026gt;Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Influence \u0026amp;amp; Evangelism: \u0026lt;/strong\u0026gt;Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Analytics: \u0026lt;/strong\u0026gt;Experience defining and using success metrics (DORA, adoption, reliability) to advocate for data-driven product strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Platform Roadmap: \u0026lt;/strong\u0026gt;Define and drive the multi-quarter strategy for foundational services, ensuring the roadmap balances technical debt, scalability, and new feature velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Transition to Self-Service: \u0026lt;/strong\u0026gt;Actively shift the platform from reactive, \u0026#39;ticket-based\u0026#39; support to a scalable, proactive product model by establishing paved roads and service catalogs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-functional Integration: \u0026lt;/strong\u0026gt;Partner with Engineering, Architecture, and Security leads to ensure platform solutions are extensible, compliant, and meet the unique needs of internal developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Developer Productivity: \u0026lt;/strong\u0026gt;Champion continuous improvements in APIs, SDKs, and sandbox environments to reduce time-to-first-deploy and cognitive load.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure and Optimize: \u0026lt;/strong\u0026gt;Establish governance frameworks and KPI dashboards to track adoption, support deflection, and reliability, iteratively refining the platform based on usage data and developer feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer focus:\u0026lt;/strong\u0026gt; Deeply understand customer needs and advocate for customer-centric product \u0026amp;amp; engineering practices, using developer interviews and usage data to translate requests into root causes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Alignment:\u0026lt;/strong\u0026gt; Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of product management experience building large scale cloud services platforms; specifically building cloud native commerce systems for usage-based and metered products at a very large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of results including establishing ambitious goals, achieving /over-achieving those goals and taking overall responsibility for customer and business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of driving companies through ground-breaking change with the ability to see the big-picture while also being hands-on in the details\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence with strong communication skills, and ability to communicate business value and product features/benefits and influence at the highest levels to drive change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven, outcomes oriented and a problem solver\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer obsessed - passionate about the customer journey and the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree from an accredited university, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in The Bay Area or Seattle area\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $233,100.00–$259,000.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $246,780.00–$274,200.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $274,140.00–$304,600.00\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/5/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8262150","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3574918,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4HR6034-1","value_type":"single_select"}],"id":8262150,"updated_at":"2026-10-07T13:48:12-04:00","requisition_id":"50720","title":"Sr. Program Manager, Talent Development","company_name":"Twilio","first_published":"2026-10-07T13:48:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr. Program Manager, Talent Development\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and lead the live learning experiences that shape how Twilions grow, lead, and work together. You will design and facilitate Twilio\u0026#39;s development programs, design and lead leadership team offsites, and serve as an internal coach to leaders and emerging talent around the globe.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Director of Talent Development, you will spend most of your time in the room, virtual or in person, with Twilions: designing programs, facilitating sessions, guiding leadership teams through high-stakes offsites, and coaching leaders through pivotal growth moments. The ideal candidate is an expert facilitator and credentialed coach who designs with rigor, reads a room in real time, and turns every session into measurable behavior change.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build facilitated development programs end to end, from needs assessment and learning objectives through facilitator guides, participant materials, and experiential activities, for leaders, managers, and individual contributors globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate Twilio\u0026#39;s development programs in person, virtually, and in hybrid formats, delivering engaging, inclusive sessions that build skills and shift behavior across a global, remote-first workforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and facilitate leadership team offsites and team effectiveness sessions, partnering with senior leaders to define outcomes, build agendas, guide strategic conversations, and drive clear commitments and follow-through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an internal coach to leaders and high-potential talent, delivering one-on-one and team coaching engagements and embedding coaching into development programs to reinforce learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build internal facilitation capability by developing and certifying a bench of facilitators, and set the design and delivery standards for Talent Development programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with HRBPs and business leaders to diagnose capability gaps and determine whether training, coaching, or a facilitated team intervention is the right solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure the impact of programs, offsites, and coaching through participant feedback, behavior change, and business outcomes, and use the data to continuously iterate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree required; advanced degree in Organizational Development, Industrial-Organizational Psychology, Adult Learning, Education, or a related field preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7-10\u0026amp;nbsp; years in talent development, with 7+ years designing and facilitating leadership, manager, and professional development programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing and facilitating executive and leadership team offsites, including strategic planning, team alignment, and team effectiveness sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert facilitation skills across in-person, virtual, and hybrid formats, with the ability to engage diverse global audiences and navigate challenging group dynamics in real time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong instructional design skills grounded in adult learning principles, including building facilitator guides and programs that scale through train-the-trainer models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence with the ability to build trust quickly, deliver candid feedback, and maintain strict confidentiality with senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using learning and coaching data, including feedback, behavior change, and business metrics, to demonstrate impact and drive program decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel for in-person programs and offsites (approx. 25%).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Certification in assessment tools such as Hogan, DiSC, MBTI, or 360-degree feedback instruments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building an internal coaching program or a facilitator certification pathway.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI tools to accelerate program design, personalize learning, or extend the reach of coaching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively prioritize a full facilitation and coaching calendar in a fast-paced, ever-changing culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you will travel regularly to facilitate in-person programs and leadership offsites (approx. 25%).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560.00-$160,700.00..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000.00-$170,000.00..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120.00-$188,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/14/26, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8207721","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3552381,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SS5824-1","value_type":"single_select"}],"id":8207721,"updated_at":"2026-10-08T10:27:04-04:00","requisition_id":"49304","title":"Staff, Escalations Manager","company_name":"Twilio","first_published":"2026-09-22T05:07:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff, Escalations Manager 4, of the Escalations Management team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support the Escalations Management team, under the Escalations \u0026amp;amp; Engagement org within Twilio\u0026#39;s Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time. The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive outlook and strong desire to help customers succeed. This candidate must be equally adept at collaborating closely with internal teams to tackle complex technical issues for customers, along with handling technical, executive-level customer communications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it instills trust and strengthens our relationship with our customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;We are hiring a EM 4 to support, empower, and assist the management team with leading a group of Escalation Managers globally. An ideal candidate is a leader who thrives in fast-paced environments and is passionate about escalation and incident management. As the EM 4 you will be the mentor, bringing out the best in your team members and helping them succeed. As the team grows, you are scaling the processes effectively. You are seeking improvements for efficiency and performance consistency across the team. You will foster a strong culture of collaboration and customer empathy in the team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership:\u0026lt;/strong\u0026gt; Be the change agent, go-to person, subject matter expert for the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coaching \u0026amp;amp; Mentoring:\u0026lt;/strong\u0026gt; Mentor or coach or train other team members on Performance, Soft Skills, Queue Management, Case / Incident Management best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Onboarding: \u0026lt;/strong\u0026gt;Manage onboarding \u0026amp;amp; training of new team members. Creating \u0026amp;amp; delivering structured training sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Improvement: \u0026lt;/strong\u0026gt;Identify training / process improvement opportunities. Create \u0026amp;amp; implement trainings / solutions / process improvements accordingly. Identifies and recommends opportunities for improvement in channel engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Engagement: \u0026lt;/strong\u0026gt;Communicate openly and effectively with their team. Share updates and timely disseminate information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Queue /Escalation / Incident /Case Management: \u0026lt;/strong\u0026gt;Help advise on sensitive SDM Escalations, identify trends and blockers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Post-Mortem Review: \u0026lt;/strong\u0026gt;Review technical post-mortems and incident reports to translate complex root causes into clear, executive-ready narratives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting: E\u0026lt;/strong\u0026gt;nsure all leadership-facing documentation clearly outlines the business impact, timeline, and remediation steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Lead:\u0026lt;/strong\u0026gt; Works with Escalation Leadership and cross-functional project managers on OKR and project deliverables. Identify pain points and propose solutions (through projects/process improvements). Drive technical projects to bring improvements on the team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Talent Acquisition: Assist in scaling the talent pipeline by conducting interviews and participating in calibrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a client-facing technical support role, supporting customers and internal teams and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using industry tools (Tableau, Excel, Jira, Zendesk etc.) to search databases, create custom queries, and generate reports\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently exceeds all KPIs for IC performance (TTS, SLA, Backlog management)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of empowering team members through individual coaching, group training, documentation, project management, and process improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills and the ability to work well under pressure and de-escalate tense customer situations in a live environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ Years of Experience as TSE4 in Twilio Support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a follow-the-sun support model with remote and global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in implementing Agile methodologies and continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing multiple projects and initiatives to success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and facilitator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in SPAIN. This role will be remote and during a \u0026lt;strong\u0026gt;Monday-Friday shift during EMEA hours\u0026lt;/strong\u0026gt;. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio \u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8258593","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3573526,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5174-1","value_type":"single_select"}],"id":8258593,"updated_at":"2026-10-08T10:27:51-04:00","requisition_id":"51045","title":"Staff Machine Learning Engineer (L4)","company_name":"Twilio","first_published":"2026-10-08T09:04:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff Machine Learning Engineer on Twilio’s Conversation Memory team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will build the foundational AI/ML capabilities that power intelligent engagement experiences for Twilio customers - letting any application, human or AI agent, or channel know who a customer is, what they have done, and how best to reach them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires a builder and curious mindset, someone who can bridge the gap across theoretical research, production-grade experimentation and enterprise quality software. You will lead rapid research cycles to solve complex problems regarding contextual intelligence and large scale ML problems ensuring every interaction feels seamless and personalised.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build out new functionality within a fast moving product seeing rapid adoption.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a nebulous idea, design a rigorous experiment, and execute it within weeks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct deep-dive research into state-of-the-art LLM orchestration, retrieval strategies, and data-driven personalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build ML systems that hold up at Twilio scale.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively leverage and integrate the latest AI development stacks to bypass boilerplate engineering and focus on core differentiation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years applied ML/AI experience with a track record of owning technically ambitious systems end to end rather than contributing to someone else\u0026#39;s design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a 0-to-1 setting with ambiguous requirements and a strong bias for action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python programming language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building cloud-based services on AWS, GCP, or Azure, with high-volume data, streaming or real-time inference paths, and a range of data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fundamentals of statistical machine learning algorithms, transformer models, LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to raise the technical bar of a team through mentorship, design review, and standards, without formal management authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building cloud-based services using AWS, GCP, or Azure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and highly effective collaborator who works well with teammates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building autonomous agents that handle multi-turn conversations and maintain long-term context/consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in predictive modeling on user behavior, including experiment design and the causal or counterfactual methods needed when randomization is partial.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working in a globally distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India - Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067027","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3495510,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8067027,"updated_at":"2026-10-07T15:23:08-04:00","requisition_id":"50012","title":"Staff Mobile Engineer (P4)","company_name":"Twilio","first_published":"2026-10-05T14:51:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as a Staff Mobile Engineer for Stytch, where you\u0026#39;ll shape the next generation of identity and fraud prevention products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Mobile Engineer you will help scale Stytch’s core identity and fraud products as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity and fraud prevention experiences. You’ll build mobile SDK products that power authentication, fraud detection and prevention as well as emerging agentic identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact customer-facing features, and evolve our platform for Twilio’s scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own the mobile SDKs for Stytch’s identity and fraud detection platforms on Twilio—go deep on device internals for complex signal collection to improve identification of bad actors and ship new SDK surfaces powering core authentication flows, including agenting and non-human identity use cases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional mobile engineering experience, with deep experience in designing, building and maintaining mobile applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Android development experience, fluent in Kotlin or Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in mobile development ecosystems, frameworks, 3rd party libraries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of software engineering best practices, including monitoring, observability, and building maintainable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience making high-impact technical decisions and leading technical initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of driving technical excellence while keeping customer needs at the center of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of software engineering best practices, including monitoring, observability, and building for the long term.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and collaboration skills, with the ability to influence and align stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;iOS development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Kotlin Multiplatform, C/C++, Swift or Go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer tools or SDKs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote in either the US or Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7904293","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436084,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7904293,"updated_at":"2026-10-08T10:32:03-04:00","requisition_id":"50487","title":"Staff Product Manager","company_name":"Twilio","first_published":"2026-06-12T16:58:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the cloud, APIs, communications, and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a regulated ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in British Columbia. : $145,840.00 - $\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;182,300.00\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until\u0026lt;strong\u0026gt; October 12, 2026, \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8131091","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3520885,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4PD2244-1","value_type":"single_select"}],"id":8131091,"updated_at":"2026-09-29T12:13:47-04:00","requisition_id":"50819","title":"Staff Product Manager","company_name":"Twilio","first_published":"2026-08-26T13:01:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is growing rapidly and is looking for a highly skilled and motivated Staff Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio’s communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company\u0026#39;s goals and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with telecommunications or other regulated ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and based in the United States,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240 - $235,300 .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - $249,100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360 - $276,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 9/12/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8157344","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3530573,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4914-1","value_type":"single_select"}],"id":8157344,"updated_at":"2026-10-07T11:55:36-04:00","requisition_id":"50406","title":"Staff Security Engineer, Threat Hunting","company_name":"Twilio","first_published":"2026-09-04T11:25:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Security Engineer, Threat Hunting\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;The Threat Detection and Response team is looking for a Staff Security Engineer who is passionate about solving the business’s toughest technical-security challenges; you will work within a Security Engineering team that partners with R\u0026amp;amp;D Engineering and R\u0026amp;amp;D Business teams to develop scalable processes and technical solutions. You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security tooling, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an Owner\u0026lt;/strong\u0026gt;: Participate in daily operations tasks including, on-call rotation, architecting and developing well-engineered and performant detective tooling and automation, participating in applications/systems threat modeling, and participating in Incident Response activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write It Down\u0026lt;/strong\u0026gt;: Work with the team to align the Detection and Response vision and strategy, while engaging the team to develop and ship specific, multi-year roadmaps, programs, and projects, ensuring prioritization, resourcing, and timely delivery of work within a changing business environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the customer’s shoes: \u0026lt;/strong\u0026gt;Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ruthlessly Prioritize\u0026lt;/strong\u0026gt;: Proactively identify areas that would most benefit the improvement of our business, inclusive of the Incident Response program and with consideration of company/organizational objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Settle\u0026lt;/strong\u0026gt;: Challenge the status quo; perform technology research, security research, and architecture reviews needed for a thorough understanding of the Twilio platform to understand what we are defending and how best to defend it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the Owl\u0026lt;/strong\u0026gt;: Building systems and services to make the most complex security problems simple and frictionless\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Others: \u0026lt;/strong\u0026gt;Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be Inclusive: \u0026lt;/strong\u0026gt;Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience: 3+ years of security engineering in a production-cloud environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject-matter expert on security issues and technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building AI Agents and Agentic workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to utilize AI for comprehensive, complex threat hunting activities delivering high fidelity detections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience detecting and responding to next generation, Artificial Intelligence threats following MITRE ATLAS (Adversarial Threat Landscape for Artificial-Intelligence Systems) or similar framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across a technology stack on difficult security challenges and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM platforms and the ability to extend their functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SOAR tools and automating manual security processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure as code, such as Terraform or Cloudformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in either AWS, GCP, or other large cloud platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with every level of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science, Engineering, or a related technical discipline or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 - $194,400.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960.00 - $228,700.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until Oct 9th, but may change based on business needs.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7944328","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3450929,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7944328,"updated_at":"2026-10-08T02:32:54-04:00","requisition_id":"R260657","title":"Staff Software Engineer","company_name":"Twilio","first_published":"2026-06-18T15:08:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2026, \u0026quot;getting a phone number\u0026quot; is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer (P4),\u0026amp;nbsp; you will be a key technical leader for a platform that processes millions of requests.\u0026amp;nbsp; You will build innovative solutions while working closely with Twilio partners to ensure alignment. You will lead the technical design and influence the strategic direction that shapes Twilio’s compliance footprint. You will collaborate with cross functional teams and stakeholders across Twilio who rely on your team\u0026#39;s APIs, services, and tooling to operate efficiently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, improve test coverage, and translate complex regulatory requirements into executable logic. Your mission is to turn ambitious designs into production-grade features.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ACCELERATE WITH AI: \u0026lt;/strong\u0026gt;Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team\u0026#39;s velocity through AI augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from \u0026quot;writing code\u0026quot; to \u0026quot;reviewing and orchestrating AI-generated logic\u0026quot; without sacrificing security or quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WRITE IT DOWN:\u0026lt;/strong\u0026gt; Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Proficiency\u0026lt;/strong\u0026gt; in \u0026lt;strong\u0026gt;Java or Go\u0026lt;/strong\u0026gt;, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Mastery:\u0026lt;/strong\u0026gt; Deep experience with cloud-native infrastructure (\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; preferred), microservices patterns, and designing \u0026quot;five-nines\u0026quot; (99.999%) resilient systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Workflow: \u0026lt;/strong\u0026gt;Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Excellence:\u0026lt;/strong\u0026gt; A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Savvy:\u0026lt;/strong\u0026gt; Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership:\u0026lt;/strong\u0026gt; Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telecom Domain Expertise:\u0026lt;/strong\u0026gt; Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinking:\u0026lt;/strong\u0026gt; Experience building \u0026quot;internal platforms\u0026quot; that enable other developer teams to move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic Systems:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Experience building or integrating AI agents into internal developer platforms or automated ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the British Columbia, Alberta, Ontario - Canada.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Base Pay: \u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$160,320.00 - \u0026lt;/span\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;$200,400.00\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-sheets-root=\u0026quot;1\u0026quot;\u0026gt;Bonus : 15% of base pay\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;30th November, 2026,\u0026amp;nbsp;\u0026lt;/strong\u0026gt;but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8071710","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3497270,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8071710,"updated_at":"2026-10-08T10:29:16-04:00","requisition_id":"50768","title":"Staff Software Engineer","company_name":"Twilio","first_published":"2026-07-17T11:35:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to add to our Voice Connectivity Trust team to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing agile methodologies to continuously deliver value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an owner:\u0026lt;/strong\u0026gt; Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the customer\u0026#39;s shoes:\u0026lt;/strong\u0026gt; Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write it down:\u0026lt;/strong\u0026gt; Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be bold:\u0026lt;/strong\u0026gt; Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the owl:\u0026lt;/strong\u0026gt; Figure out novel ways of solving customer problems for the Voice channel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 8 years of hands-on experience in a large scale, distributed applications environment on JVM based technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related engineering field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing and driving the optimization of CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Java experience with strong fundamentals, able to architect, review, and debug code whether it\u0026#39;s yours, a teammate\u0026#39;s, or an AI agent\u0026#39;s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong team collaborator who is both highly motivated and a motivating influence on peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical leadership by driving architectural decisions, leading cross-functional technical initiatives, and actively mentoring team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate how you effectively use AI to deliver value efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge\u0026amp;nbsp; and experience working with SIP protocol\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience working with Stir/Shaken protocol\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8065043","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3494700,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8065043,"updated_at":"2026-10-08T12:18:12-04:00","requisition_id":"50706","title":"Staff Software Engineer","company_name":"Twilio","first_published":"2026-07-21T21:50:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Staff Software Engineer on our Data Substrate team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software development experience, with a focus on data infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex, large-scale data projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in big data components such as Kafka, Clickhouse, Spark and other distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise with orchestrating, scaling, and managing containerized applications in production environments using Kubernetes (K8s) and Terraform/Helm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and operating large-scale data platforms on cloud computing systems like AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python, Java, Bash, and Go with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to influence technical roadmaps and drive alignment across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership experience in mentoring and developing engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic environment and deliver high-impact results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of tying into various authorization/authentication systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking and network security knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Clickhouse: demonstrated experience in architecting, tuning, and operating Clickhouse at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C : $171,120-$213,900\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until {8/7/26}, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8240288","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3565654,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8240288,"updated_at":"2026-10-08T10:26:47-04:00","requisition_id":"50552","title":"Staff Software Engineer (L4)","company_name":"Twilio","first_published":"2026-09-29T16:59:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Staff SRE, Platform Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Staff Site Reliability Engineer to join our Platform Engineering organization. SRE owns production health and resiliency at Twilio — we are accountable for whether our services stay available, performant, and recoverable for the customers who build their businesses on us. SREs here are software engineers who focus on reliability: you will architect systems with reliability designed in from the outset, define the SLIs and SLOs that determine whether we are meeting customer expectations, and build the automation that keeps our infrastructure efficiently ahead of capacity and performance demand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Staff SRE you work without day-to-day guidance, applying deep subject-matter knowledge and industry-leading practice to improve the products, processes, and services that Twilio runs on. You will own the reliability posture of significant parts of our production estate. Your impact will be felt across multiple teams rather than within one.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on engineering role. You will write and deploy code that improves service reliability, orchestrate complex changes across systems, lead the response when production is degraded, and raise the quality bar for the engineers around you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the reliability posture of production services in your area — availability, latency, capacity, efficiency, performance, and the monitoring and alerting that makes them visible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, instrument, and operate against SLIs and SLOs, and use error budgets to drive engineering priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends and problem areas that threaten stability, and provide a path forward to mitigate risk before it reaches customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive down repair items and prevent classes of incidents rather than resolving them one at a time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve detection, response, and recovery — reducing time to acknowledge, engage, mitigate, and restore, with fewer people pulled in\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design for failure: strengthen failure domains, validate recovery paths, and make production changes safer to ship and safer to roll back\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call for the services you support, and lead the response when production is degraded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write post-mortems that identify true root causes, and drive the follow-up work to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee efforts to identify, diagnose, report, and document production problems across all reliability dimensions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write, configure, and deploy code that measurably improves service reliability — maintainable, reviewed, documented, and well tested\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate complex changes across systems and services, documenting design changes, technical decisions, migration plans, and upgrades\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead debugging, troubleshooting, and analysis of service architecture and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use code review to drive up the quality of your coworkers\u0026#39; code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce the operational overhead required to run infrastructure and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive projects from conception to completion for efforts spanning the concerns of your team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate across programs, collaborating with others to estimate and communicate delivery timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break projects into milestones and tasks, track progress, and communicate updates to stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and communicate changes that may impact stability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of related engineering experience, with a substantial portion focused on reliability, infrastructure, or platform engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated accountability for production systems — you have carried a pager for services that mattered and owned the outcome when they failed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering fundamentals: you build and ship production code, not only configure tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining and operating against SLIs and SLOs, and using error budgets to inform engineering priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Depth in production operations: incident command, post-mortem analysis, capacity planning, and observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A record of preventing recurrence — reducing incident classes and operational toil, not just closing tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving changes that span multiple teams, and the communication skills to build alignment without formal authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of improving the engineers around you through code review, design feedback, and mentorship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale distributed systems in a cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with infrastructure-as-code, container orchestration, and GitOps-style delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-region architecture, failure-domain design, or regional expansion work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in chaos engineering, game days, or other proactive resilience validation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8236865","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3564368,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8236865,"updated_at":"2026-10-08T10:26:11-04:00","requisition_id":"51053","title":"Staff Software Engineer (L4)","company_name":"Twilio","first_published":"2026-10-06T01:23:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as\u0026amp;nbsp;\u0026lt;strong\u0026gt;Staff Backend Engineer\u0026lt;/strong\u0026gt; on Twilio’s Flex Engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Backend Engineer on the Twilio Flex Engineering team, you will set technical direction for the systems that power TaskRouter, the real time engine that decides how every contact center interaction reaches the right person. You will operate as the senior technical leader across multiple services, owning the architecture for problems that span multiple quarters and organizational boundaries, and you will be accountable for how the platform scales, performs, and stays available as customer demand grows. You will author and defend the designs that go to Twilio\u0026#39;s architecture review boards, make tradeoff decisions that carry long term consequences, and raise the engineering bar across a team distributed across the world. Additionally, you will have significant influence on roadmap priorities and on how Flex delivers against Twilio\u0026#39;s goal of being the world\u0026#39;s most trusted customer engagement platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you thrive in fast-moving environments, enjoy working on scalable systems, and are passionate about building high-performance backend services, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain backend services that power Twilio Flex’s high scale TaskRouter system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and own the technical direction for a set of high scale, business critical backend services running on AWS, and hold the architectural vision as it evolves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design of large distributed systems changes, covering scalability, data architecture, fault isolation, and migration strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise availability and resilience for Tier 0 systems, and make deliberate tradeoffs between reliability, cost, and delivery speed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with peer engineering teams, platform teams, and product to align on designs and unblock shared dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the engineering bar through design review, code review, and direct mentorship of senior and mid level engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence through observability, gamedays, incident response, and converting recurring issues into permanent fixes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence roadmap priorities with engineering and product leadership, and represent the team\u0026#39;s technical position across the wider organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience writing production-grade backend code in a modern programming language (e.g., Java, Golang, Python, Scala, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fundamentals and experience in building fault tolerant distributed systems, event-driven architectures, and database design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with AWS cloud-based infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well-versed in designing and building high-scale, low-latency APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with database technologies like MySQL, PostgreSQL or DynamoDB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong debugging and troubleshooting skills for complex distributed applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping services (products) following the CI/CD development paradigm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication skills and ability to collaborate in a fast-paced team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and problem-solving in a rapidly growing company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with event streaming technologies (Kafka, Pulsar, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with containerization and orchestration tools (Docker, Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid grasp of Linux systems and networking concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building multi-tenant SaaS platforms at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with observability tools such as Prometheus, Grafana, or Datadog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India - Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7716279","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3389164,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7716279,"updated_at":"2026-10-08T10:32:54-04:00","requisition_id":"50126","title":"Staff Software Engineer (L4)","company_name":"Twilio","first_published":"2026-03-13T17:04:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We\u0026#39;re building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio\u0026#39;s Customer Support organization operates through AI-powered tools and agentic products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for \u0026lt;strong\u0026gt;Full-Stack Engineers\u0026lt;/strong\u0026gt; who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences.\u0026amp;nbsp; This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Joining this team means building \u0026lt;strong\u0026gt;production grade, full-stack AI applications\u0026lt;/strong\u0026gt;. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with a track record of mentoring and developing high-performing engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$160,320 - $200,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15% (When Applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7782805","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3406090,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7782805,"updated_at":"2026-09-29T12:13:45-04:00","requisition_id":"50327","title":"Staff Software Engineer (L4) Data Platform","company_name":"Twilio","first_published":"2026-04-06T18:00:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Staff Software Engineer on our Data \u0026amp;amp; Analytics Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in software development, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Hadoop, Spark, Kafka, and other distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and operating large-scale systems using AWS technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in programming languages such as Python, Java, or Scala, with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or working with Data Lakehouse architectures, including hands-on experience with Hudi, Iceberg, or Delta data formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with a track record of mentoring and developing junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contributions to OSS projects is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data modeling, data warehousing, and ETL processes is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in CA, WA, NY, NJ, PA or CT.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$171,120.00 to $213,900.00\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 to $226,500.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00 to $251,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/28/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$171,120.00 to $213,900.00\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/6/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7979240","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3463045,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4BS6464-1","value_type":"single_select"}],"id":7979240,"updated_at":"2026-09-29T12:13:46-04:00","requisition_id":"50599","title":"Staff Solutions Architect, Opportunity LifeCycle Management","company_name":"Twilio","first_published":"2026-06-05T09:45:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Solutions Architect, Opportunity LifeCycle Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Solution Architect to build future proof next generation Opportunity Lifecycle platforms and manage solution design for the GTMA Opportunity Lifecycle team (OLM) and sit under the GTM Solution Architecture and Design team.\u0026amp;nbsp; This role sits at the intersection of Solution architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Sales Ops and Revenue workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader will partner closely with the Sales Operations, GTMA Systems, GTMA Product team, Twilio Engineering team, Enterprise Data team, Integration engineering team (DBT, Presto , Snowflake) and MDM teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Opportunity life cycle management team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage opportunity lifecycle and Revenue Forecasting in partnership with the product owner and product manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing roadmap design and ownership in combination with the product owner and product manager\u0026lt;br\u0026gt;Be an advocate for technology best practices and be a stakeholder representing technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and SalesCloud implementations.\u0026lt;br\u0026gt;OLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within Salesforce ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience designing and implementing large-scale automation experience with managing Usage based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, APEX, Object oriented programing concepts, Data modelling, Event platforms and Batch processes, Integration patterns etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Communication \u0026amp;amp; Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence \u0026amp;amp; Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical with a data-driven approach to problem-solving and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and translate complex or ambiguous concepts into actionable plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,560 - $160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until September 30th 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8172315","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3536957,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SS5694-1","value_type":"single_select"}],"id":8172315,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"50965","title":"Staff, Technical Account Manager","company_name":"Twilio","first_published":"2026-09-07T22:35:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Eastern hours (9am to 6pm ET)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6 to 10+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Remote, USA providing support during 9am to 6pm Eastern Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$116,960.00 - $146,200.00\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until September 28th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8076981","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3499411,"location":{"name":"Remote - Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8076981,"updated_at":"2026-10-08T10:29:29-04:00","requisition_id":"50791","title":"Strategic Account Excecutive","company_name":"Twilio","first_published":"2026-09-30T11:26:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic Account Executives (AEs) are responsible for developing the next wave of Twilio’s new customers. AEs build new relationships with senior line of business owners and executive stakeholders (CTOs, CIOs, CPO/VP of Product) to develop sales by understanding and uncovering new opportunities where Twilio can help solve company’s pains and challenges through communication solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AE, you will be responsible for selling to prospective LATAM SP\u0026amp;amp;Caribe customers, developing a relationship as a trusted advisor to deeply understand their unique company challenges and goals. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere. The right candidate will have a proven, consultative sales process to discover and close new logos. Our AEs develop an understanding of prospects’ businesses, organize and conduct sales presentations at prospective and current customers’ offices, site visits and product demonstrations to prospects and represent Twilio in a consistent, effective and professional manner to best develop and win new clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver Net New Sales from within your defined territory to attain your Sales Targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a comprehensive territory plan while conducting territory visits to meet customers face to face at least 50% of your work time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute sales plans with your cross-functional partners to reliably drive predictable sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for maintaining accurate information within our CRM and well-informing forecast numbers to the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ yrs of quota carrying and account management experience in success selling infrastructure software or platform solutions to companies with large presence in LATAM. Consistent over-achievement in past experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional prospecting skill set. Someone who is comfortable generating the bulk of their own pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Salesforce.com for tracking sales activity, pipeline and revenue metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with value-based sales processes and capability to build ROI as part of your sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales discovery skills, objection handling skills, business acumen, and closing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to execute 6-figure deals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English and Spanish proficiency required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in México.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8160532","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3531842,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8160532,"updated_at":"2026-10-08T10:27:22-04:00","requisition_id":"49739","title":"Strategic Account Executive","company_name":"Twilio","first_published":"2026-09-02T15:25:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on Southern Europe. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and GP growth, as well as sourcing net new opportunities within a set of accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Servicing the fastest growing customers in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing our revenue and gross profit share of wallet within your key account list.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create pricing proposals, negotiating terms and managing the contract process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Selling solutions to a technical and business audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing challenging priorities and handling multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Native or bilingual proficiency in both English and Hebrew\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of working with accounts ranging from large multinational enterprise customers to SMB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by achieving quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of Account Management experience and a solid understanding of how to cross sell and upsell solutions within a mature customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of working in the communications market is preferable.\u0026amp;nbsp; Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.\u0026amp;nbsp; Or have prior experience in a traditional telecommunications environment/business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position will be based in the United Kingdom, Spain or Ireland\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7785025","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3406461,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7785025,"updated_at":"2026-10-08T10:33:03-04:00","requisition_id":"50370","title":"Strategic Account Executive","company_name":"Twilio","first_published":"2026-04-09T11:38:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on Northern Europe. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Servicing the fastest growing customers in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing our revenue and share of wallet within your key account list.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create pricing proposals, negotiating terms and managing the contract process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Selling solutions to a technical and business audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing challenging priorities and handling multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of working with accounts ranging from large multinational enterprise customers to Digital Natives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by achieving quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of financial reporting within a direct customer base - Revenue tracking\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of working in the communications market is preferable.\u0026amp;nbsp; Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.\u0026amp;nbsp; Or have prior experience in a traditional telecommunications environment/business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position will\u0026amp;nbsp; be remotely based in the UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8178812","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3539382,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8178812,"updated_at":"2026-10-08T10:25:47-04:00","requisition_id":"51004","title":"Strategic Account Executive","company_name":"Twilio","first_published":"2026-09-08T08:02:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Senior Manager, Strategic Account, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers with a focus on South East Asia or South Asia enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce, Insurance and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More than 5 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in supporting South East Asia or South Asia territories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of developing, growing and delivering revenue \u0026amp;amp; gross profit results, especially for large-scale and enterprise customers in Asia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CDP \u0026amp;amp; CPaaS experience is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of the customer experience (CDP + CPaaS) business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high tech South East Asia enterprises\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Singapore\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8056267","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3491512,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8056267,"updated_at":"2026-09-29T12:13:47-04:00","requisition_id":"50650","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-09-03T09:29:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive on our Regulated Verticals team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Regulated Verticals customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until September 18th 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8241250","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3565951,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":8241250,"updated_at":"2026-09-29T16:47:13-04:00","requisition_id":"51139","title":"Strategic Account Executive 5","company_name":"Twilio","first_published":"2026-09-29T16:47:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive for High Tech Accounts!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help\u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt; companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support\u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt; diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are expanding our team and growth within the High Tech Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our High Tech clients create frictionless engagement experiences for the customers they serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and strategically expand relationships with our High Tech customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the entire sales process from prospecting to deal closure, including launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our customers are often software engineers, application owners, product managers, line of business executives, VP’s of innovation, omni-channel and digital strategy stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, partners, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026amp;nbsp;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales and a track record of selling complex technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio ecosystem of Tools: Salesforce, Outreach, LinkedIn SalesNav, ZoomInfo, Looker, Tableau, G-Suite, Gong\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by exceeding quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ethical. Hands on. Passionate. Creative. Team-player.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to deliver excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication \u0026amp;amp; presentation skills.Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling API based solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approximately 15% travel is anticipated.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/impact/2021-report/\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions\u0026lt;/a\u0026gt;.\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192 - $165,240.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536 - $174,420.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $X146,880 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until Nov 1, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70616,"name":"Enterprise Sales","child_ids":[],"parent_id":34752}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7865849","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3424539,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7865849,"updated_at":"2026-10-08T10:32:43-04:00","requisition_id":"R260534","title":"Strategic Account Executive (German Speaking)","company_name":"Twilio","first_published":"2026-04-29T06:50:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive (German Speaking).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on DACH. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Servicing the fastest growing customers in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing our revenue and share of wallet within your key account list.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create pricing proposals, negotiating terms and managing the contract process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Selling solutions to a technical and business audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing challenging priorities and handling multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of working with accounts ranging from large multinational enterprise customers to Digital Natives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by achieving quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of financial reporting within a direct customer base - Revenue tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;German language proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of working in the communications market is preferable.\u0026amp;nbsp; Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.\u0026amp;nbsp; Or have prior experience in a traditional telecommunications environment/business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious networker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong emotional intelligence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position will be based in Spain.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7966928","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458515,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":7966928,"updated_at":"2026-09-29T12:13:46-04:00","requisition_id":"50296","title":"Tech Lead /Sr. Principal Engineer (L6)","company_name":"Twilio","first_published":"2026-06-16T08:38:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next\u0026amp;nbsp; Tech Lead/Sr. Principal Engineer (L6) in Emerging Technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Tech Lead, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape. You will be accountable for enabling rapid experimentation in partnership with the ETI tech lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect \u0026amp;amp; Deliver:\u0026lt;/strong\u0026gt; Design, develop, and own the end-to-end implementation of high-stakes prototypes and robust, production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Spearhead AI R\u0026amp;amp;D:\u0026lt;/strong\u0026gt; Drive the technical direction and collaborate with cross-functional teams to experiment with, validate, and integrate AI, machine learning, and frontier technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion Engineering Excellence:\u0026lt;/strong\u0026gt; Establish governance for code reviews and pioneer continuous improvements to engineering standards, mentoring peers to elevate overall code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence \u0026amp;amp; Evangelize:\u0026lt;/strong\u0026gt; Articulate complex technical concepts, architectural decisions, and project velocity clearly to executive stakeholders and engineering peers alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Agility:\u0026lt;/strong\u0026gt; Navigate ambiguity and rapidly pivot technical strategies in response to shifting requirements, user feedback, and fast-paced market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years\u0026lt;/strong\u0026gt; of professional software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across modern programming languages such as JavaScript, Python, Java or Go with the ability to select the right tool for the job.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Architecture: Solid understanding of database technologies, including both SQL and NoSQL paradigms and when to select them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset with effective communication skills for technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extreme Autonomy: Exceptional ability to navigate intense ambiguity, self-unblock execution, and ruthlessly solve ambiguous problems without requiring constant structural support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership \u0026amp;amp; Collaboration: Strong communication and mentorship skills, with a collaborative mindset suited for high-bandwidth technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands on exposure to LLM, AI, or machine learning principles or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Architecture: Deep knowledge of cloud-based platforms (AWS, Azure) and the design principles of distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation and exploring emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in remote or globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source or tech community projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8201498","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3549582,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8201498,"updated_at":"2026-10-08T10:26:23-04:00","requisition_id":"49286","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-09-30T16:10:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Central hours (9am to 6pm CT)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Bogota, Colombia, providing support during 9am to 6pm Central Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8028956","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3480618,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8028956,"updated_at":"2026-10-08T10:32:31-04:00","requisition_id":"49280","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-07-06T18:16:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Pacific hours (8am to 5pm PT)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 to 6+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development experience in a scripting language (REACT, Node.js, Javascript, Python)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Bogota, Colombia, providing support during 9am to 6pm US Central Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067909","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3495836,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8067909,"updated_at":"2026-10-08T10:30:11-04:00","requisition_id":"49865","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-07-22T13:10:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Eastern hours (9am to 6pm Eastern)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 to 6+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Colombia, providing support during 9am to 6pm Eastern Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8201630","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3549635,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SS5694-1","value_type":"single_select"}],"id":8201630,"updated_at":"2026-10-08T10:26:38-04:00","requisition_id":"51060","title":"Technical Account Manager 4","company_name":"Twilio","first_published":"2026-09-28T12:49:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager 4\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Central hours (9am to 6pm CT)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8207696","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3552370,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8207696,"updated_at":"2026-10-08T10:26:26-04:00","requisition_id":"50974","title":"Technical Support Engineer","company_name":"Twilio","first_published":"2026-09-25T05:00:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Technical Support Engineer\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Twilio is growing rapidly and seeking Technical Support Engineers to join the \u0026lt;strong\u0026gt;Onboarding Compliance and Support (OCS)\u0026lt;/strong\u0026gt; team, supporting our customers’ use of our Console platform, and helping customers manage their Twilio products, services, and accounts. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who is excited in solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day to day challenges, and are able to contribute ideas on how to improve the team’s work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. You’ve got strong time management skills, and are efficient at getting work done in a dynamic work environment while still following standard processes and procedures.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of experience communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. (Previous telecom experience is preferred)\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverages customer feedback to identify and drive improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and interest in working cross functionally with Engineering, Product Management, and Sales, and sometimes with similar cross functional teams from partner organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated desire to understand customer trends, and document and report those trends to continue to improve our support process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven advanced time management skills, with the ability to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in handling escalations, working directly with users and Customer Success teams to solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Know how to route critical issues to the appropriate internal teams, ensuring timely response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report bugs to the Engineering \u0026amp;amp; QA teams, as well as helping to prioritize fixes to ensure customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly communicate with customers and other internal teams about issues impacting their service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute internal processes to streamline and scale support\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is based remotely in Estonia\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In accordance with local pay transparency requirements, the base salary range for this role is provided below. The\u0026amp;nbsp; successful candidate’s final compensation will be determined based on permissible, non-discriminatory factors such as skills and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Base Salary Range: €28,720 - €35,900 yearly.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8204407","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3550894,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5823-1","value_type":"single_select"}],"id":8204407,"updated_at":"2026-10-08T10:27:01-04:00","requisition_id":"50955","title":"Technical Support Engineer","company_name":"Twilio","first_published":"2026-09-22T05:48:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt; hundreds of thousands of businesses \u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 3\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.\u0026amp;nbsp; Identifies and responds to customer escalations and thoroughly document every customer interaction\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.\u0026amp;nbsp; Meet SLA requirements per channel/role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Twilio\u0026#39;s AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor or provide training to other team members in case management best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in process improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (verbal, comprehension, listening, and writing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diplomatically address customer concerns and provide feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent certifications and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic case management experience/skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and critical thinking\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8244723","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3567295,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8244723,"updated_at":"2026-10-08T13:05:21-04:00","requisition_id":"49305","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-10-01T08:55:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 2.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess the nature of product or service issues and resolve a variety of complex\u0026amp;nbsp; support problems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Log customer interactions and tag/categorize issues accordingly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve a monthly volume of tickets consistent\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify ways to improve existing processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor\u0026amp;nbsp; newer members of the Customer Support team with customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute content to knowledge base to support team and customer enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incident report and Oncall\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience communicating complex technical issues to both technical and non-technical audiences via phone or email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, creative problem solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner, willing to take initiative, and has great follow through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A high-energy, optimistic outlook and positive attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An empathetic approach to troubleshooting and customer service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they\u0026#39;re involved in\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self Motivation - Motivated to do or achieve something because of one\u0026#39;s own enthusiasm or interest, without needing pressure from others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the following:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work from 8.00 AM to 5.00 PM Ireland Local time Tuesday - Saturday.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reading/Debugging HTML (a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL (a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Postman or other APIs client\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8239751","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3565450,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8239751,"updated_at":"2026-10-08T10:25:58-04:00","requisition_id":"51144","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-10-05T03:21:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Technical Support Engineer 2 (Email, APAC)\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to a Manager, Technical Support. This position requires working in a shift. The current shift timings for shift based roles supporting our APAC customers is 5.30AM to 2.30PM and 6.30AM to 3.30PM IST.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (Mon-Fri, Tue-Sat or Sun-Thu).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;WEAR THE CUSTOMER’S SHOES: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BE INCLUSIVE: Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WRITE IT DOWN: Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience with a strong understanding of email infrastructure, including \u0026lt;strong\u0026gt;Mail User Agents (MUA)\u0026lt;/strong\u0026gt;and \u0026lt;strong\u0026gt;Message Transfer Agents (MTA)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of \u0026lt;strong\u0026gt;REST APIs\u0026lt;/strong\u0026gt;, API troubleshooting, and cloud-based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of internet security and communication protocols, including \u0026lt;strong\u0026gt;SSL, TLS, and SMTP\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting skills for network connectivity issues, with a good understanding of \u0026lt;strong\u0026gt;TCP/UDP\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;SSL/TLS\u0026lt;/strong\u0026gt;, and general networking concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex technical issues clearly and effectively to both technical and non-technical audiences via phone and email.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-first mindset with a demonstrated commitment to delivering an exceptional customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to prioritize tasks, assess business impact, and respond with appropriate urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated accountability by taking ownership of customer issues and driving them to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with the ability to work independently and proactively without requiring constant supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on execution, with the ability to prioritize and complete key objectives before taking on new initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Twilio\u0026#39;s AI tools and other automations to assist and efficiently communicate with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience participating in incident management, incident communications, and on-call rotations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical expertise:\u0026amp;nbsp;Supporting Email REST APIs,\u0026amp;nbsp;Splunk,\u0026amp;nbsp;Command-line tools and terminal environments,\u0026amp;nbsp;JIRA and Confluence (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of Curl command, Webhook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL knowledge to query data from snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing),\u0026amp;nbsp;Postman or other APIs client,\u0026amp;nbsp;Zendesk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7917665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3441526,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7917665,"updated_at":"2026-10-08T10:31:04-04:00","requisition_id":"50533","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-06-03T12:38:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next\u0026lt;strong\u0026gt; Technical Support Engineer 2 (Email Infra) - EMEA.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to a Manager, Technical Support and will be based in our India office. This position requires working in a shift. The current shift timings for shift based roles supporting our \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;EMEA\u0026lt;/span\u0026gt; customers is \u0026lt;strong\u0026gt;12pm-9pm\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;1pm-10pm IST\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position also includes rostering. Rosters will be of a \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;5 day\u0026lt;/span\u0026gt; work week, and could include one or both weekend days. (\u0026lt;strong\u0026gt;Mon-Fri\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Tue-Sat\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Sun-Thu\u0026lt;/strong\u0026gt;).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Overall 3+ years experience, with deep understanding of\u0026amp;nbsp; Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP \u0026amp;nbsp;and Client- Server protocol such as Tenet would be a HUGE plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of Curl command, Webhook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL knowledge to query data from snowflake\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8140436","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3523051,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8140436,"updated_at":"2026-10-08T10:29:50-04:00","requisition_id":"50931","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-08-21T17:14:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 2 Colombia\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;on Twilio’s Voice, Platform Application \u0026amp;amp; Segment teams (VSPA)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review internal knowledge to stay current on industry shifts and standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position will also require supporting our customers on holidays to ensure that our customer’s needs are met.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of Technical Support Experience or similar relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A good understanding of Object-Oriented Programming (OOP) concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of SQL and query-writing skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of APIs, HTTP Protocol, and RESTful services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting SIP, VoIP, and IP telephony issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serverless (Lambda) experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with both native and mobile applications is a great bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having related experience in troubleshooting contact center products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8247286","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3568352,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8247286,"updated_at":"2026-10-08T13:05:56-04:00","requisition_id":"49306","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-10-08T13:05:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 2.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess the nature of product or service issues and resolve a variety of complex\u0026amp;nbsp; support problems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Log customer interactions and tag/categorize issues accordingly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve a monthly volume of tickets consistent\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify ways to improve existing processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor\u0026amp;nbsp; newer members of the Customer Support team with customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute content to knowledge base to support team and customer enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other duties as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incident report and Oncall\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience communicating complex technical issues to both technical and non-technical audiences via phone or email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, creative problem solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner, willing to take initiative, and has great follow through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A high-energy, optimistic outlook and positive attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An empathetic approach to troubleshooting and customer service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they\u0026#39;re involved in\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self Motivation - Motivated to do or achieve something because of one\u0026#39;s own enthusiasm or interest, without needing pressure from others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the following:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work from 8.00 AM to 5.00 PM Ireland Local time Tuesday - Saturday.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reading/Debugging HTML (a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL (a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Postman or other APIs client\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8258962","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3573664,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8258962,"updated_at":"2026-10-08T13:10:31-04:00","requisition_id":"50851","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-10-08T13:10:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 2.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work on messaging email cases submitted by both individual developers and major brands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist customers with troubleshooting message deliverability issues and debug customer code.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with your manager to surface customer problems to assist in process betterment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A firm understanding of the technology stacks common to the Web ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Functional knowledge of general-purpose programming languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and technical troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to professionally and diplomatically address customer concerns and provide concise feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to de-escalate tense/tough customer situations in a live environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent reading comprehension, listening, and writing skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure or knowledge of Twilio products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coding experience in any language. (reading and debugging)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with JIRA or a similar ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8206834","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3551940,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8206834,"updated_at":"2026-10-08T10:27:08-04:00","requisition_id":"51057","title":"Technical Support Expert 2","company_name":"Twilio","first_published":"2026-09-17T14:46:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Expert 2\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for our next Technical Support Expert 2 to join our\u0026amp;nbsp; Accounts \u0026amp;amp; Billing team, who will be dedicated to understands and resolves basic \u0026amp;amp; routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understands and resolves basic \u0026amp;amp; routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates basic concepts to customers with appropriate empathy and urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Twilio\u0026#39;s AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.\u0026amp;nbsp; Meet SLA requirements per channel/role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement).\u0026amp;nbsp; Contributes to Knowledge articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets.\u0026amp;nbsp; Escalate to senior technical resources to drive ticket resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with account reconciliation or data analysis, including technical troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (verbal, comprehension, listening, and writing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work non-standard, on-call rotation weekend and holiday hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diplomatically address customer concerns and provide feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and critical thinking\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent certifications and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic case management experience/skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Excel, SQL, database queries, ZenDesk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zuora or other financial management software\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8226571","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3560289,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8226571,"updated_at":"2026-10-08T10:24:17-04:00","requisition_id":"50787","title":"Technical Support Expert 2","company_name":"Twilio","first_published":"2026-09-25T15:56:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 2\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work on messaging email cases submitted by both individual developers and major brands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist customers with troubleshooting message deliverability issues and debug customer code.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with your manager to surface customer problems to assist in process betterment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A firm understanding of the technology stacks common to the Web ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Functional knowledge of general-purpose programming languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and technical troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to professionally and diplomatically address customer concerns and provide concise feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to de-escalate tense/tough customer situations in a live environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent reading comprehension, listening, and writing skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure or knowledge of Twilio products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coding experience in any language. (reading and debugging)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with JIRA or a similar ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia while supporting the AMER time zone.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8185920","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3542342,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK4684-1","value_type":"single_select"}],"id":8185920,"updated_at":"2026-09-29T12:13:48-04:00","requisition_id":"50917","title":"Vendor Operations \u0026 Governance Specialist","company_name":"Twilio","first_published":"2026-09-09T18:42:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Vendor Operations \u0026amp;amp; Governance Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a results-driven Vendor Operations \u0026amp;amp; Governance Specialist to oversee and optimize our global vendor partnerships. In this role, you will serve as the direct operational bridge and governance link between Twilio and our partner sites ensuring third-party contact centers consistently exceed Service Level Agreements (SLAs), quality standards, and operational benchmarks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working alongside our Global Workforce Management (WFM) team, you will establish operational rigor, lead vendor performance reviews, and audit site operations. The ideal candidate is an analytical and influential leader capable of driving vendor accountability, mitigating operational risks, and translating vendor performance data into actionable strategic insights for senior leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Day-to-Day Vendor Operations \u0026amp;amp; Performance\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own daily operational execution, Service Level Agreement (SLA) compliance, quality scores, and site performance across partner-managed queues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive partner sites to exceed core operational metrics, including, productivity, Customer Satisfaction KPIs: CSAT/CES, Quality Assurance, and Average Handle Time (AHT).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead daily vendor huddles, intraday performance tracking, and weekly operational performance reviews (WBR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Institute monthly Root Cause \u0026amp;amp; Action Plan (RCAP) processes to eliminate operational bottlenecks and customer friction points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct bi-weekly cross-site calibration sessions with internal Quality and Training teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Vendor Relationship \u0026amp;amp; Operational Governance\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary operational point of contact for vendor leadership, establishing clear accountability routines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operationalize Twilio’s\u0026amp;nbsp; core values (\u0026quot;Wear the Customer’s Shoes\u0026quot;) across partner sites through daily routines, coaching, and onboarding excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit site culture, agent sentiment, and leadership-to-agent ratios to keep site attrition below target thresholds.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the WFM Manager to ensure headcount alignment, ramp execution, and interval coverage match operational needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Talent Pool \u0026amp;amp; Pipeline Optimization\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend optimal geographical talent pools and partner site profiles for operational scaling or re-allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with vendor recruitment teams to refine candidate profiles, ensuring alignment with API-driven support and complex technical workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with vendor sites to ensure comprehensive and consistent new-hire and multi-skill onboarding, including training readiness, execution and successful completion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years in Vendor Site/Contact Center Operations:\u0026lt;/strong\u0026gt; Direct experience managing vendor relationships and multi-channel support operations (min. 100+ FTE footprint).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Governance Focus:\u0026lt;/strong\u0026gt; Strong background in delivering results, site audit routines, performance scorecards, calibration routines, continuous improvement frameworks and structured governance routines (QBRs/MBRs/scorecards).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WFM \u0026amp;amp; Cross-Functional Alignment:\u0026lt;/strong\u0026gt; Fluency in workforce management concepts (occupancy, shrinkage, schedule adherence) to effectively collaborate with the internal WFM team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain \u0026amp;amp; System Experience:\u0026lt;/strong\u0026gt; Background in developer-first or SaaS platforms, API-driven support workloads, and experience with systems like Zendesk, Twilio Flex, Looker, or Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Process and Workflow Design:\u0026lt;/strong\u0026gt; Demonstrated ability to build operational excellence, SOPs, drive and influence standardization without direct authority, and communicate complex operational data to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remotely located in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00 \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until October 5th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":135}}