{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7906141","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436770,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7906141,"updated_at":"2026-08-12T10:32:03-04:00","requisition_id":"50509","title":"Account Executive 4","company_name":"Twilio","first_published":"2026-05-11T07:48:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next\u0026amp;nbsp; Account Executive - New Business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a New Business Account Executive, within our Global Sales organization, you will be responsible for prospecting, solution selling and closing new business opportunities across the entire Twilio platform. In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies.You will drive profitable revenue growth by making multi-product selling the default sales motion. This role is highly cross functional, with deep integration with Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition across the full Twilio portfolio, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across our portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth\u0026lt;strong\u0026gt;. \u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals and regions \u0026amp;nbsp;to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with \u0026lt;strong\u0026gt;Specialist Sales\u0026lt;/strong\u0026gt;, services, product, and \u0026lt;strong\u0026gt;GTM Strategy \u0026amp;amp; Operations\u0026lt;/strong\u0026gt; to develop long-range territory strategies and sales plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the unified communications and data platform industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the vertical industries you are focused on \u0026lt;strong\u0026gt;leveraging deep technical expertise to lead complex, multi-product digital initiatives\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of selling and closing in the cloud communications and customer data platform market, with a focus on driving multi product adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting \u0026lt;strong\u0026gt;and executing a \u0026quot;total account relationship\u0026quot; strategy to drive profitable revenue growth\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with both line of business and highly technical leaders, while influencing their understanding \u0026lt;strong\u0026gt;of how integrated data and AI drive business value\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high tech South East Asia and India enterprises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working in CPaaS, Data Platforms or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, or security or Software, SaaS, CPaas or PaaS selling experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, up to 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70616,"name":"Enterprise Sales","child_ids":[],"parent_id":34752}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7967998","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458915,"location":{"name":"Remote - Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-N","value_type":"single_select"}],"id":7967998,"updated_at":"2026-08-04T17:41:52-04:00","requisition_id":"50353","title":"Account Executive 4","company_name":"Twilio","first_published":"2026-06-03T12:14:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a New Business Account Executive, you will be responsible for driving new business opportunities and expanding Twilio\u0026#39;s presence in the Mexican market. You will work closely with potential clients to understand their communication needs and demonstrate how Twilio\u0026#39;s solutions can enhance their business operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and prospect new business opportunities within the Mexican market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a robust sales pipeline through strategic outreach and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct thorough needs assessments to understand customer requirements and tailor Twilio solutions accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and demonstrate Twilio\u0026#39;s product suite, including Messaging, Voice, Flex, and more, to potential clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams to ensure seamless onboarding and implementation for new clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed sales targets and performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends and competitive landscape to effectively position Twilio\u0026#39;s offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with key stakeholders and decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of proven track record of success in B2B sales, preferably within the technology or communications for the financial industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the Mexican market and business culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills in both Spanish and English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in CRM software and sales tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales discovery skills, objection handling, business acumen, and closing skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage complex sales cycles and negotiate effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to interpret sales data and market trends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Mexico.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7984917","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465065,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7984917,"updated_at":"2026-08-12T10:30:20-04:00","requisition_id":"50508","title":"Account Executive New Business","company_name":"Twilio","first_published":"2026-06-12T01:47:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s communications business across your assigned customers. As a New Business Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More than 4+ years of combined experience in new business account acquisition orstrategic sales, managing or leading quantitative, highly analytical products and solutions for customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cross selling experience to Marketing, Engineering and Product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telco, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, based in Australia (Melbourne, Brisbane or Sydney)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79859,"name":"Remote - Australia","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8048659","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3488431,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1BS6461-1","value_type":"single_select"}],"id":8048659,"updated_at":"2026-08-12T10:27:35-04:00","requisition_id":"50700","title":"Associate Application Engineer","company_name":"Twilio","first_published":"2026-07-13T03:00:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Application Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive the design, development, and end-to-end testing of core financial application components within Oracle Fusion and its integrated Zuora billing ecosystem. The engineer will act as a key technical partner, collaborating directly with cross-functional track leads, business stakeholders, and functional analysts to translate complex accounting and finance requirements into robust, scalable software solutions..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Component Engineering: \u0026lt;/strong\u0026gt;Design, develop, robustly code, and test enterprise financial application components within Oracle Fusion Cloud Financials and integrated billing systems like Zuora.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional System Integration:\u0026lt;/strong\u0026gt; Maintain seamless data flows, pipelines, and technical interfaces bridging Oracle Fusion with Zuora billing and other upstream/downstream platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Requirement Translation: \u0026lt;/strong\u0026gt;Collaborate closely with functional analysts, business users, and financial track leads to translate complex business logic and accounting workflows into scalable technical specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Release \u0026amp;amp; Testing Orchestration: \u0026lt;/strong\u0026gt;Support System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles, ensuring all custom configurations, extensions, integrations and reports meet stringent financial accuracy standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Health \u0026amp;amp; Lifecycle Support: \u0026lt;/strong\u0026gt;Proactively monitor system health, debug integration/report failures, perform root-cause analysis (RCA), and deliver critical support during high-stakes financial periods like month-end closes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1 to 2 years of hands-on professional experience in enterprise software development or engineering, specifically working with Oracle ERP Cloud Financials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong foundational knowledge of BIP \u0026amp;amp; OTBI Reports, SQL, PL/SQL, and data modeling concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with API testing tools (such as Postman) and working with REST/SOAP web services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ability to perform technical troubleshooting, read system logs, and conduct basic root-cause analysis (RCA) to resolve application or data flow errors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with or exposure to modern cloud UI extension tools, such as Visual Builder Cloud Service (VBCS) or Redwood templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, concise, and focused communication skills, with a proven ability to collaborate effectively in a cross-functional team environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of data orchestration pipelines, XML/JSON data structures, or file-based data imports\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A foundational understanding of general accounting flows or experience providing technical support during high-stakes operational cycles like month-end financial closes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Zuora billing systems including Workflows, Mediation, etc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7861935","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3423618,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5921-1","value_type":"single_select"}],"id":7861935,"updated_at":"2026-08-12T10:30:33-04:00","requisition_id":"50443","title":"Compliance Operations Specialist 1","company_name":"Twilio","first_published":"2026-05-08T17:27:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Compliance Operations Specialist 1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use call detail records \u0026amp;amp; aggregate traffic data to identify patterns and trends that determine a set list of actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve urgent issues impacting businesses, carriers and consumers worldwide.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for customers by email, to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast paced, ambiguous environment, with a strong bias for action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are detail-oriented with good organizational skills and comfortable with ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have good time management and organizational skills and are comfortable working under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Zendesk, Airtable, Looker or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding APIs and related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telecommunications is desired.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8042052","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3485752,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SLS1794-1","value_type":"single_select"}],"id":8042052,"updated_at":"2026-08-12T10:28:13-04:00","requisition_id":"50740","title":"Deal Desk Manager","company_name":"Twilio","first_published":"2026-08-05T02:14:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Deal Desk Manager\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a curious, action-oriented, strong financial analyst for the Deal Desk Team who lives the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt; to support our North American Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements by providing rigorous financial governance and structuring. This role partners closely with Finance leadership, Sales, Legal, and Operations to evaluate, structure, and execute deals in a way that is a “win-win” for both customers and Twilio while optimizing corporate margin goals. The ideal candidate is passionate, dedicated, and able to build complex financial models and analyze pricing structures, while providing data-driven, financially sound, and clearly communicated explanations and solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze deal economics for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and review financial models and pricing scenarios to support non-standard deal requests and senior leadership approval decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity—particularly during high-volume month- and quarter-end peaks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface recurring deal patterns, approval exceptions, and operational friction points to contribute to the continuous improvement of Deal Desk workflows and system efficiencies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s or Associate’s Degree plus a minimum of 5 years of experience in Corporate Finance, Financial Planning \u0026amp;amp; Analysis (FP\u0026amp;amp;A), Commercial Finance, or an analytical GTM/Deal Desk role. If no degree, a minimum of 7 years of relevant analytical experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Google Sheets skills, with proven experience building intermediate financial models, logic formulas, and scenario analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A diligent, detail-oriented skillset, with the ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter with a “can-do” attitude who is comfortable asking clarifying questions and operating with high integrity that aligns with the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role will be a Remote position based in Singapore.\u0026amp;nbsp; Approximately 5% travel is anticipated.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8031643","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3481664,"location":{"name":"Remote - Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SLS1793-1","value_type":"single_select"}],"id":8031643,"updated_at":"2026-08-12T10:27:47-04:00","requisition_id":"50604","title":"Deal Desk Senior Analyst","company_name":"Twilio","first_published":"2026-06-30T17:51:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Deal Desk Senior Analyst.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a curious, action-oriented, strong financial analyst for the Deal Desk Team who lives the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt; to support our LATAM Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements by providing rigorous financial governance and structuring. This role partners closely with Finance leadership, Sales, Legal, and Operations to evaluate, structure, and execute deals in a way that is a “win-win” for both customers and Twilio while optimizing corporate margin goals. The ideal candidate is a proactive, driven professional, able to build complex financial models and analyze pricing structures, while providing data-driven, financially sound, and clearly communicated explanations and solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and analyze financial models and pricing scenarios for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ad-hoc financial analysis and modeling to support broader business decisions and strategic initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and participate in cross-functional project improvement initiatives to scale Deal Desk operations, enhance systems, and optimize internal workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Business proficiency or fluency in English, with solid written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s or Associate’s Degree plus a minimum of 3 years of experience in Corporate Finance, Financial Planning \u0026amp;amp; Analysis (FP\u0026amp;amp;A), Commercial Finance, Deal Desk or an analytical Go To Market role. If no degree, a minimum of 5 years of relevant analytical experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Google Sheets skills, with proven experience building financial models, logic formulas, and scenario analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A diligent, detail-oriented skillset, with the ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter with a “can-do” attitude who is comfortable asking clarifying questions and operating with high integrity that aligns with the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, Looker, CLM, and JIRA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Mexico.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8108771","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3512724,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8108771,"updated_at":"2026-08-12T10:25:36-04:00","requisition_id":"50542","title":"DevOps Engineer (Observability)","company_name":"Twilio","first_published":"2026-08-05T11:42:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Software Engineer on Twilio’s platform engineering observability team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help our platform engineering observability team. Twilio is undergoing a large-scale observability transformation—and you can help shape the foundation. Observability is a strategic pillar and a key enabler for faster incident response, deeper customer-centric insights, and more cost-effective platform operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer on the Platform Observability team, you’ll play a critical role in re-architecting how telemetry flows and is utilized through Twilio—making it structured, accessible, affordable, and actionable. Over the next 3 years, Twilio is rebuilding nearly every component of our observability platform, from data collection to real-time analytics. You will drive core initiatives that shift Twilio from fragmented tooling and wasteful data sprawl to a unified, OpenTelemetry-first observability stack built for scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead technically and strategically—designing platform components, influencing org-wide architectural decisions, mentoring engineers, and engaging directly with teams across Platform Engineering and R\u0026amp;amp;D\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling—building intuitive workflows for engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a technical advisor and mentor across the platform org, guiding design decisions and aligning cross-team efforts with long-term architectural goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go deep in one or more problem areas (e.g., high-cardinality telemetry, distributed tracing correlation, compute cost insights), while ensuring the platform scales horizontally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product teams, SREs, and developer experience groups to deeply understand telemetry needs and integrate observability into core engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build developer-friendly tooling and APIs to support incident response, performance analysis, and platform debugging at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage (and optionally contribute to) open-source standards like OpenTelemetry to ensure interoperability and extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a pragmatic approach to observability—balancing performance, cost, and user value across diverse engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical execution for major components of Twilio’s observability overhaul, including our shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one modern programming language (e.g., Go, Python, Java).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with high-cardinality data challenges and telemetry correlation techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing high-scale telemetry systems (e.g., Prometheus, ClickHouse, OpenTelemetry, Kafka, or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of distributed systems and the challenges of observability in complex, microservice-based environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS, Kubernetes, and infrastructure-as-code tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide architectural guidance and thought leadership across teams, helping to establish clear telemetry standards, efficient usage patterns, and scalable platform abstractions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to make forward-looking technical decisions and lead others through ambiguity and chan\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ClickHouse, Grafana Mimir, Athena, or equivalent systems for log and metrics querying.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source observability tools or communities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote from Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8015567","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3475203,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SM5SLS315-C","value_type":"single_select"}],"id":8015567,"updated_at":"2026-08-04T17:42:07-04:00","requisition_id":"50722","title":"Director, EMEA Strategic Sales North","company_name":"Twilio","first_published":"2026-06-18T11:23:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Director, Strategic Accounts North\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;lead one of our Strategic Account Executive teams selling into Northern Europe within the EMEA Region. Reporting into our EMEA Regional Vice President for Northern Europe, the right person for this role is an experienced Strategic relationship builder who is adept at building high-performing teams of solution selling Account Executives disciplined in growing and expanding existing customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a high performing team of account executives that manage existing customer relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and coach your team around how to engage across various levels of customer maturity and segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Professional Services \u0026amp;amp; Partner teams to help existing customers achieve success as they launch new use cases onto the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast your team overachieving on their goals, and deftly present your guidance to your management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of managerial experience within a high performing CPaaS, Communications or API based company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building teams, managing all monthly forecasting, supporting fiscal.\u0026amp;nbsp; planning and revenue tracking for all major accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a remote team spread across different countries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding revenue targets and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience in selling CPaaS or SaaS and managing complex sales negotiations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who can work with minimal supervision to drive results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and working cross-functionally in a high growth business landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree or equivalent required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energy and enthusiasm with a willingness to travel.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills and strong executive presence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organisation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA degree.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote AND based in the UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way across the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8077540","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3499609,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM5MK2685-1","value_type":"single_select"}],"id":8077540,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50840","title":"Director of Demand Generation","company_name":"Twilio","first_published":"2026-07-28T20:36:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director of Demand Generation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Director of Demand Generation for Twilio.org, you will architect, scale, and establish single-threaded ownership over our centralized growth engine. Moving away from a historically flat organization, this critical leadership role is designed to eliminate operational friction, define clear campaign boundaries, and create explicit GTM \u0026quot;swim lanes\u0026quot; for flawless execution. You will step into a core management track position, directly responsible for supervising, managing, and leading a high-performing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will directly own performance metrics and full-funnel pipeline targets aligned closely with Sales leadership priorities. By leading a team of three Senior Managers (across Strategic Accounts, New Business, and Digital Sales) and one Digital Demand Manager, you will serve as the strategic driver to build a scalable marketing demand engine while accelerating growth across our social impact ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead and Develop People:\u0026lt;/strong\u0026gt; Supervise, manage, and build up functional owners within a high-performing team of four, including three senior managers overseeing High-Touch/ABM, Inbound, and Digital Sales/Self-Service segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish Operational Swim Lanes:\u0026lt;/strong\u0026gt; Centralize campaign workflows to eliminate ownership ambiguity, establishing clear accountability chains and accelerating GTM program delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Pipeline \u0026amp;amp; Performance:\u0026lt;/strong\u0026gt; Shift focus from baseline execution to direct ownership of pipeline targets and revenue performance metrics, partnering heavily with cross-functional Sales Directors to defend and grow top accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Orchestrate Multi-Channel Budgets:\u0026lt;/strong\u0026gt; Direct the global digital media spend, continuously optimizing paid/organic channels, testing new ad formats, and tracking website conversion metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive AI-First Automation:\u0026lt;/strong\u0026gt; Scale programmatic plays, lifecycle triggers, and automated conversion logic to seamlessly transition self-service users from sign-up to active spenders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner deeply with central .com teams, Product Marketing, Events, and Brand teams to align high-level corporate strategies with tactical growth goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Management:\u0026lt;/strong\u0026gt; Proven experience in a dedicated people manager role, specifically supervising, managing, and developing a team of senior individual contributors or managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM \u0026amp;amp; Account Accountability:\u0026lt;/strong\u0026gt; Comprehensive background designing and executing B2B demand generation strategies, including Account-Based Marketing (ABM), thematic and verticalized inbound marketing, and digital lifecycle programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct Funnel \u0026amp;amp; Budget Ownership:\u0026lt;/strong\u0026gt; Demonstrated experience managing multi-channel digital media budgets, driving full-funnel marketing attribution, and optimizing MQL-to-SQL conversion paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; A track record of partnering successfully with enterprise Sales leadership, Product Marketing, Events, Field, and Brand teams to establish clear, metric-driven models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MarTech Proficiency:\u0026lt;/strong\u0026gt; Hands-on experience with modern CRM and marketing automation platforms (e.g., SFDC, Marketo) alongside automated lifecycle workflows and AI-driven workflow tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Workflows:\u0026lt;/strong\u0026gt; Familiarity with building scalable template libraries and agile asset management systems to prevent custom design creep.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vertical Experience:\u0026lt;/strong\u0026gt; Experience navigating segment-specific dynamics, particularly within Public Sector (SLED), Credit Unions, Non-profit/Humanitarian Organizations or Healthcare and Life Sciences (HLS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Friction Resolution:\u0026lt;/strong\u0026gt; Analytical capability focused on resolving lead ingestion delays, data tracking gaps, and executing advanced reporting via enterprise analytics tools like Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240 - $235,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - $249,100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360 - $276,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":29343,"name":"Twilio.org","child_ids":[33857],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7966926","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458514,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TM5PD2245-1","value_type":"single_select"}],"id":7966926,"updated_at":"2026-08-04T17:41:51-04:00","requisition_id":"50261","title":"Director, Product Management","company_name":"Twilio","first_published":"2026-06-10T11:13:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director, Product Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Director, Product Management, to help deliver on our strategic vision for the Twilio Flex product that is part of the Twilio Platform. In this role, you will be responsible for the features, UI, APIs, Agentic approach, and documentation that powers the Flex product ecosystem. You will help define and drive the roadmap that enables internal teams, partners, third-party developers, and customers to innovate and scale their contact center solutions on Twilio. As a strategic leader, you collaborate closely with other product leaders, Engineering, Architecture, and Go-To-Market teams to deliver robust, scalable, and forward-looking Flex capabilities. As a leader and manager, you will manage and lead a team of strong individual Product Managers. And finally, as a key leader of the Twilio India location, you will help guide and shape the working experience of hundreds of other Twilions as you partner with senior leadership in Bangalore, India.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define, build, and execute a comprehensive product roadmap for the foundational services, APIs, and developer infrastructure powering the Twilio Flex product ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the evolution of Twilio Flex from a standalone application into a set of decomposable, AI-native components, aligning with Twilio’s strategic platform vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear ownership, hands-on product management, managing roadmap execution, and operational oversight for the consolidated Flex Product Management team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and mentor a team of strong individual Product Managers, fostering a culture of technical rigor, continuous learning, and high performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion an outstanding customer experience by driving improvements in APIs, SDKs, documentation, and tooling for internal teams, partners, and external developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Engineering, Architecture, Design, and Go-to-Market teams to deliver robust, scalable, and forward-looking Flex capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key leader for the Twilio India site, partnering with senior leadership in Bangalore to guide and shape the working experience of hundreds of other Twilions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of product management experience, with at least 4 years as a manager leading platform or infrastructure-focused product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in developing and managing platform products such as APIs, developer tools, and cloud-native infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen and ability to engage deeply with engineering teams on architectural trade-offs, scalability, and highly distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years experience working on multi-tenant SaaS and cloud platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the Contact Center (CCaaS) or Customer Engagement Platform (CEP) space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to hire, manage, and mentor a team of Product Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Voice AI, Agentic frameworks, and AI use in Contact Center products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively across time zones with globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (only in Karnataka, TamilNadu, Maharashtra, Delhi, Telangana).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8078099","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3499829,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM5FI3105-1","value_type":"single_select"}],"id":8078099,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50680","title":"Director, Revenue \u0026 CoGS Accounting","company_name":"Twilio","first_published":"2026-07-21T18:10:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director, Revenue \u0026amp;amp; CoGS Accounting.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be the visionary leader of Twilio’s global revenue and CoGS accounting operations and play a critical role in shaping a global revenue recognition framework that is as agile as it is accurate, ensuring our financial reporting scales seamlessly with our product innovation. You will bridge the gap between complex technical accounting and high-velocity business operations, and partner with GTM, Product, and IT leaders to ensure our commercial strategies are not only ambitious but operationally sound and compliant.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate possesses a rare blend of executive presence, technical mastery, and deep operational experience. You are someone who thrives on solving the \u0026quot;puzzle\u0026quot; of non-standard transactions, while simultaneously building the automated, robust systems required for a world-class public company. You aren\u0026#39;t just managing a function; you are setting the vision for operational excellence and leading a high-performing team to execute it.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt; the global Revenue, AR, and CoGS accounting functions, managing the strategic direction for high-integrity subledger operations, journal entry frameworks, and effective reconciliations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Direct the seamless integration\u0026lt;/strong\u0026gt; of technical accounting policies into high-volume global workflows, ensuring that financial outcomes are a precise reflection of Twilio’s innovative business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define and drive\u0026lt;/strong\u0026gt; the scalable operational vision for ERP workflows and revenue automation (e.g., Oracle RMCS, Zuora), identifying process gaps and championing technology-driven improvements required for a world-class public company, executing in partnership with business operations and enterprise technology teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower your team\u0026lt;/strong\u0026gt; to deliver sophisticated variance analysis that uncovers the \u0026quot;why\u0026quot; behind fluctuations, delivering a clear narrative of financial performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive effective collaboration\u0026lt;/strong\u0026gt; with Billing, GTM, Product \u0026amp;amp; Pricing, and FP\u0026amp;amp;A leaders, providing the high-level guidance necessary to evaluate the operational feasibility and compliance of ongoing and new initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Provide oversight\u0026lt;/strong\u0026gt; on highly complex accounting concerns such as material, non-standard customer contracts, ensuring the surgical application of accounting guidance and internal policies across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate\u0026lt;/strong\u0026gt; with Technical Accounting and SEC Reporting teams to ensure accurate disclosures and robust policy memos, while leading the global team through seamless audit cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the global control framework\u0026lt;/strong\u0026gt; for functional areas, evolving SOX compliance and internal audit strategies to stay ahead of Twilio’s shifting business models and regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Set the vision\u0026lt;/strong\u0026gt; for operational excellence, fostering an environment of continuous learning and professional growth, elevating your team from transactional experts to strategic collaborators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in Accounting or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12+ years of progressive experience in accounting, including 6+ years with a revenue accounting focus, with a significant portion in a large, fast-paced public company environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience leading and developing high-performing, management-level teams, with a proven ability to build, nurture, and influence an effective team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level understanding of ASC 606, deferred revenue accounting, and complex CoGS structures (including gross margin mechanics) in a SaaS or Usage-based environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with enterprise-grade ERP systems (e.g., Oracle, SAP) and specialized revenue subledgers (e.g., Zuora Revenue, RMCS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence C-suite and VP-level stakeholders, translating complex accounting transactions into clear strategic narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to handle \u0026quot;gray area\u0026quot; exceptions and non-standard transactions with a focus on both compliance and business enablement, as well as a proven ability to cut through the noise to identify the core components of a problem and drive toward a pragmatic, scalable, and optimized outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert knowledge of the SOX framework and a track record of designing and maintaining compliance controls for complex, high-volume data environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CPA or equivalent certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a \u0026quot;Big 4\u0026quot; public accounting firm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating the transition from traditional SaaS to consumption-based/usage-based revenue models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the CPaaS and/or telecommunications industries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately \u0026amp;lt;10%\u0026amp;gt; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00-$253,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00-$249,100.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360.00-$276,700.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/10/26 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7957637","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3454959,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SM5SLS315-C","value_type":"single_select"}],"id":7957637,"updated_at":"2026-08-04T17:50:41-04:00","requisition_id":"50569","title":"Director, Strategic Accounts","company_name":"Twilio","first_published":"2026-05-26T15:11:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director, Strategic Accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead our growing Strategic Accounts team aligned to the Regulated Verticals Healthcare sector. This person will lead, mentor, and scale a high performing team of Strategic Account Executives (6-8 individual contributors) focused on revenue growth and cross selling Twilio’s new products to existing named accounts across North America.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be customer focused, metrics driven, embrace a consultative sales philosophy, and are passionate about helping your team succeed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our customers are often application owners, software engineering leaders, product managers, entrepreneurs, and line of business owners. You must love talking to all types of customers about building their businesses and helping them drive innovation across many different types of use cases centered around how our customers communicate with their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support your team by helping them build and progress pipeline, work across functions to execute complex deals and lead strategic prospect and customer meetings. You will conduct weekly 1:1\u0026#39;s with each team member, provide tactical and strategic deal guidance, motivation, and career development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and up-to-date CRM data for your team and provide reliable weekly forecast information to upper management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of technical solutions selling experience, with 4+ years experience managing a team of account managers or strategic account executives within the Enterprise segment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A leader who lives the Twilio Magic and has a demonstrated track record of success. You should feel comfortable with selling a platform or SaaS, but if you have experience with Contact Centers, Messaging, Call Tracking and other communication solutions even better.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focused, metrics driven, embraces a consultative sales philosophy, and is passionate about helping their team succeed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building high performing sales teams, managing forecasting, and supporting fiscal planning and revenue tracking for all major accounts in the region\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop strong consultative relationships with external partners and internal cross-functional teams at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring data driven methodology and quantitative analytical skills, including pipeline management and forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent time management/prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share best practices and knowledge with the extended team to produce optimal results for the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Contact Centers, Messaging, Call Tracking and other communication solutions is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $185,760.00 - $232,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $196,080.00 - $245,100.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $206,400.00 - $258,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 15, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8026619","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3479645,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":8026619,"updated_at":"2026-08-12T10:27:51-04:00","requisition_id":"R260878","title":"Enterprise Account Executive ","company_name":"Twilio","first_published":"2026-06-24T13:32:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Enterprise Account Executive UK/I/Northern Europe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across UK/I/Northern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic / environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS \u0026amp;amp; Customer Engagement ecosystem and familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact centre agent productivity and Conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK or Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8045297","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3487038,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK5664-1","value_type":"single_select"}],"id":8045297,"updated_at":"2026-08-12T10:27:05-04:00","requisition_id":"50648","title":"Field Marketing Manager, Japan","company_name":"Twilio","first_published":"2026-07-07T22:50:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Field Marketing Manager in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Field Marketing Manager for Japan, you will report to Twilio\u0026#39;s VP of Marketing, APJ, and own the end-to-end field marketing motion for one of our most strategically important growth markets in the region. You will be responsible for designing and executing a brand-to-revenue GTM strategy that spans the full funnel, from building market presence and brand credibility through PR and executive engagement, through to driving pipeline creation, acceleration, and deal closure in close partnership with our Japan sales team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact, high-autonomy role suited to an experienced field marketer who is equally comfortable shaping strategy and rolling up their sleeves to execute. You will have access to central regional resources, specialist agencies, and the APJ Demand Creation HUB to amplify your efforts, but you will be the primary marketing voice and driver for Japan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Opportunity\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Japan is a market that rewards precision, nuance, and cultural intelligence. In this role, your impact will go far beyond campaign execution. You will have the opportunity to deeply understand the Japanese enterprise buying journey, build high-trust relationships with sales leadership and key partners, and apply your commercial acumen to directly connect marketing activity to pipeline and revenue outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead the Japan field marketing function across the full Brand-to-Revenue spectrum: building brand awareness and thought leadership, generating and nurturing demand, accelerating opportunities through targeted pipeline programs, and partnering closely with SDRs and Account Executives to support deal progression through to close. You will also be a critical link between the Japan GTM team and Twilio\u0026#39;s regional and global marketing functions, ensuring Japan\u0026#39;s needs are represented and its programs are built on the best available assets, data, and capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are a creative and analytical thinker, a skilled collaborator, and an experienced operator who can manage multiple concurrent programs without losing sight of the commercial outcomes that matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio seeks a Field Marketing Manager who lives the Twilio \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Magic\u0026lt;/a\u0026gt; and has a demonstrated track record of building and executing brand-to-revenue GTM programs in the Japanese market. The desired individual will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and execute the Japan field marketing plan across the full GTM funnel: from PR and brand-building activities through to pipeline creation, acceleration, and late-stage deal support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver integrated marketing campaigns in partnership with the APJ Demand Creation HUB, spanning email, social, paid media, content syndication, digital advertising, and paid advertorial channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead executive engagement programs in Japan, including executive roundtables, CxO-level events, and account-based relationship marketing initiatives that reflect the trust-based nature of Japanese enterprise buying.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute partner marketing programs in collaboration with key Japan channel and alliance partners, driving joint pipeline and co-selling opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee PR and communications activities in Japan, working with regional PR resources to build Twilio\u0026#39;s brand credibility and thought leadership in the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and deliver a portfolio of demand generation programs including physical and digital events, webinars, outbound prospecting campaigns, account-based marketing (ABM) programs, and content-led nurture programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage intent data and signal-based marketing tools (e.g. 6sense etc.) to prioritize target accounts, time campaigns effectively, and ensure marketing investment is focused on in-market buyers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Japan SDR team to ensure strong lead handoff, campaign follow-up alignment, and ongoing feedback loops that improve lead quality and conversion rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to support late-stage pipeline acceleration: including targeted account-level programs, bespoke content, and customer reference activities that support deal progression through to close.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Localise and adapt global and regional campaign assets, messaging, and content (with agency support) for the Japanese market, ensuring cultural and linguistic relevance across all touchpoints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-powered marketing tools to enhance productivity and campaign effectiveness: including AI-assisted content creation, campaign performance analysis, audience segmentation, and personalization at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze campaign, program, and tactic performance using CRM and BI tools, maintaining a regular reporting and communications cadence with key stakeholders on Japan field marketing results, learnings, and optimization actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize market and segment needs using data, identifying what is working and what is not in current demand creation plans, and adjusting strategy and investment accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing Operations to manage and optimize marketing automation workflows, ensure accurate data capture, and maintain lead routing integrity within Marketo and Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to improve marketing effectiveness through better targeting, improved processes, and smarter use of technology and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary marketing business partner to the Japan sales organization: gathering field intelligence, communicating back to corporate and regional marketing, and ensuring the GTM plan reflects what the market needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with the APJ Demand Creation HUB, regional product marketing, and regional PR teams to ensure Japan is represented in regional and global program planning and roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage third-party vendors, creative agencies, event production partners, and media partners to deliver programs on time, on budget, and on brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to web localization and technical marketing system input, always representing Japan customer and developer needs within the broader APJ marketing infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 7-10 years of experience in B2B field marketing, demand generation, or integrated marketing communications, with a demonstrable track record of executing programs in the Japanese market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success designing, executing, and optimising brand-to-revenue GTM programs: spanning PR and brand, demand generation, ABM, pipeline acceleration, and partner marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen with the ability to connect marketing activity directly to pipeline and revenue outcomes, and to articulate that connection clearly to sales stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with a sales organisation and/or SDR/BDR teams to align marketing activities to revenue goals and support late-stage pipeline progression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience planning and delivering in-person and virtual events in Japan, including managing agencies, venues, logistics, and post-event lead management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with account-based marketing programs targeting enterprise or mid-market accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with marketing automation tools (Marketo) and CRM tools (Salesforce).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Business Intelligence tools such as Tableau or Looker for campaign performance analysis and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable leveraging AI-powered tools to enhance marketing productivity, including AI-assisted content creation, campaign optimisation, audience targeting, and performance analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with intent data and signal-based marketing platforms (e.g. 6sense, Bombora) to support account prioritisation and demand timing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent relationship-building and collaboration skills, with the ability to work cross-functionally across sales, marketing, and partner organisations in a matrixed, decentralised environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business level Full professional fluency in both English and full fluency in Japanese — written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep cultural fluency in Japanese business practices, including an understanding of enterprise relationship-building dynamics and consensus-based decision-making processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 30% within Japan and occasionally across the APJ region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a CPaaS, SaaS, or cloud-based communications technology business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with partner or channel marketing programs in Japan, including SI, distributor, or alliance partner GTM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio\u0026#39;s products and platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and managing digital content assets such as whitepapers, eBooks, and sponsored webinars in partnership with Japanese media partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a high-growth, fast-paced B2B SaaS environment with a regional or global marketing structure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Japan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way across Japan and the broader APJ region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8056278","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3491518,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK5543-1","value_type":"single_select"}],"id":8056278,"updated_at":"2026-08-04T17:50:44-04:00","requisition_id":"50769","title":"Global Events Marketing Manager","company_name":"Twilio","first_published":"2026-07-17T13:28:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Growth Marketing Manager, Global Events\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead audience acquisition, engagement, campaign strategy, and performance marketing for Twilio’s priority customer events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits on Twilio’s Global Events team and serves as the marketing lead for programs including SIGNAL, SIGNAL World Tour, and Exec Connect. You will build integrated campaigns that drive registration, attendance, engagement, and measurable business impact. This role is ideal for a data-driven marketer who thinks in funnels, writes with clarity and personality, tests new ideas, and knows how to turn event moments into high-performing marketing campaigns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead \u0026lt;/strong\u0026gt;audience acquisition and engagement strategy for priority flagship customer events, including SIGNAL, SIGNAL World Tour, and Exec Connect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build\u0026lt;/strong\u0026gt; integrated event marketing plans across email, web, paid, social, sales activation, field marketing, partner channels, internal advocacy, and other relevant acquisition channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own\u0026lt;/strong\u0026gt; event campaign calendars, messaging plans, audience segmentation, channel mix, and optimization plans in partnership with Global Events, Growth Marketing, Digital Marketing, Marketing Operations, Product Marketing, Brand, Corporate Communications, Sales, Field Marketing, Developer Relations, and regional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop\u0026amp;nbsp;\u0026lt;/strong\u0026gt;clear, compelling, and on-brand event marketing copy across email journeys, web pages, registration flows, sales enablement, internal communications, promotional assets, and know-before-you-go communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner\u0026lt;/strong\u0026gt; with Marketing Operations to execute campaigns in Marketo, manage audience targeting and segmentation, monitor registration pacing, and ensure campaign execution aligns with lead capture, attribution, and reporting requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Use\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Salesforce, Tableau, Excel, and related marketing data sources to analyze campaign performance, registration trends, conversion rates, show-rate risks, audience quality, and pipeline contribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build\u0026amp;nbsp;\u0026lt;/strong\u0026gt;dashboards, reports, and pacing updates that provide visibility into event marketing performance and identify where optimization is needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Test and optimize\u0026lt;/strong\u0026gt; messaging, subject lines, channel performance, audience segments, conversion paths, and engagement tactics to improve registration, attendance, and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with\u0026lt;/strong\u0026gt; Field Marketing and regional teams to localize global campaign strategies for SIGNAL World Tour, balancing consistent global messaging with regional audience needs, market dynamics, and sales priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support\u0026lt;/strong\u0026gt; Exec Connect audience communications in partnership with executive stakeholders, sales teams, and event leads, serving as a marketing consultant and communications center of excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Corporate Communications, Social, Press Relations, Analyst Relations, Twilio.org, Developer Community, and Advertising teams to extend event reach and ensure promotional moments are coordinated across channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Develop\u0026amp;nbsp;\u0026lt;/strong\u0026gt;sales activation and employee advocacy programs that equip internal teams with messaging, referral tools, enablement, and promotional moments to help drive attendance from priority accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build\u0026amp;nbsp;\u0026lt;/strong\u0026gt;scalable event marketing playbooks, templates, best practices, reporting models, and campaign frameworks that can be reused across flagship, regional, executive, and repeatable programs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; of experience in marketing, growth marketing, demand generation, field marketing, campaign marketing, or event marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;3+ years\u0026lt;/strong\u0026gt; of experience supporting B2B events, customer events, field events, executive events, or event-led marketing campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building integrated marketing campaigns across email, web, digital, social, paid, sales activation, field marketing, or partner channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the B2B marketing funnel, including audience segmentation, lead capture, conversion, attribution, pipeline influence, and ROI measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using marketing and reporting tools such as Marketo, Salesforce, Tableau, Excel, or similar platforms to execute campaigns, analyze performance, and communicate results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Excel skills, including the ability to manipulate data, identify trends, compare performance, and build clear reporting views for stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to write clear, compelling, audience-first marketing copy across channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering cross-functionally with teams such as Growth Marketing, Digital Marketing, Marketing Operations, Product Marketing, Brand, Corporate Communications, Social, Sales, Field Marketing, Developer Relations, or regional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset with the ability to measure performance, identify gaps, test new approaches, and optimize campaigns based on data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple workstreams, deadlines, stakeholders, and campaign dependencies in a fast-paced, matrixed environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder mindset with the ability to create playbooks, templates, best practices, and repeatable campaign processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting large-scale B2B technology, SaaS, developer, customer, or global event programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with event registration platforms such as Swoogo or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with event apps or attendee engagement platforms such as Amego or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting regional or global campaigns that require localization across multiple markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Sales or Field Marketing on account-based marketing, priority account targeting, sales enablement, or event attendance goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to scale campaign development, content iteration, audience analysis, reporting, or marketing workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A creative, test-and-learn mindset with a strong instinct for brand voice, audience engagement, and playful, high-converting marketing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $87,840 - $109,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $92,960 - $116,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $103,200 - 129,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7808464","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3410813,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NS4AD9614-1","value_type":"single_select"}],"id":7808464,"updated_at":"2026-08-10T13:38:48-04:00","requisition_id":"50283","title":"Global Security Operations Center Operator","company_name":"Twilio","first_published":"2026-04-17T14:19:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Operator, Global Security Operations Center (GSOC).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio’s global footprint. GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials. GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns. When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Monitoring and Surveillance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access,\u0026amp;nbsp; suspicious activity, or other security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Security Operations Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support access control and visitor management processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage security-related calls for service and provide general guidance to employees, vendors, and guests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of business travelers and personnel accessing Twilio facilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with local site security teams to escalate and dispatch resources for incident and alarm response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Incident Management\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and triage events and incidents to determine their impact to operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch and coordinate response with emergency response personnel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain real-time incident documentation for reporting and analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in post-incident reviews to document and implement corrective action and improvements to future response\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of security and emergency standard operating procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize critical thinking and problem solving skills to analyse situations and implement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support large projects that will improve Twilio’s GSOC capabilities and initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a GSOC working environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with open-source intelligence (OSINT) research tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to follow standard operating procedures and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stay calm, professional, and think clearly in high-stress situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly and concisely; verbal and written\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English Language Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer service mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a high-tech work environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to learn new tools and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional Language Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Shift Details:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Variable (8–10-hour shifts)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must be flexible to work holidays, weekends, and occasional overtime.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $26.27 - $32.84\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $27.77 - $34.71\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $30.85 - $38.56\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until September 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8089122","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3504601,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5AD5375-1","value_type":"single_select"}],"id":8089122,"updated_at":"2026-08-10T03:18:35-04:00","requisition_id":"50779","title":"Incident Commander","company_name":"Twilio","first_published":"2026-07-29T00:34:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Incident Commander\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help own and strategically evolve Twilio\u0026#39;s incident response function as one of the company\u0026#39;s most senior Incident Commanders, working alongside other senior ICs on the team. You will be capable of facilitating incidents across the full range of severities, including our highest-severity incidents. You will orchestrate response across a wide range of business functions, not just engineering. You\u0026#39;ll be one of the senior voices VPs and C-suite leaders turn to for a clear, accurate read on what\u0026#39;s happening and what\u0026#39;s next. You approach every incident with genuine curiosity — pushing past the first plausible explanation to find what\u0026#39;s really going on — and bring that same curiosity to the retrospective once the dust settles. Beyond the incident room, you\u0026#39;ll help own the 12-month incident response process and tooling strategy for the company: setting company-wide response standards, defining response OKRs, and driving cross-org adoption of the practices that reduce MTTR and prevent recurrence. You mentor and uplift other Incident Commanders and teams across departments, actively working to remove yourself as a single point of failure. This position is part of a global team with a follow-the-sun model and requires working effectively with teams across multiple timezones and geo-locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Serve as Incident Commander across the full range of severities, including our most critical, cross-functional incidents. Orchestrate the incident process company-wide, own the accuracy of incident data, and set standards for how IR lifecycle milestones are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NOT SETTLE: Enforce incident response practices at the Director and VP level and shape which industry best practices Twilio adopts. Identify cross-org gaps and push product groups to prioritize fixes that delay MTTR or block the IR lifecycle. Run multiple concurrent workstreams — deviating from standard process when needed, even across simultaneous incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WRITE IT DOWN: Keep VPs and C-level stakeholders informed with clear, timely updates during critical incidents. Own key Incident Command documentation and keep it current through change management. Drive quality and accuracy in incident data company-wide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EMPOWER OTHERS: Mentor and train Incident Commanders and engineering teams, with the goal of removing yourself as a single point of failure. Peer-review other ICs\u0026#39; work and surface trends that drive company-wide improvement. Bring genuine curiosity to every incident — asking \u0026quot;why\u0026quot; past the first plausible answer — and carry that same curiosity into Post Incident Review, helping Incident Owners surface real contributing factors and repair items.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WEAR THE CUSTOMER’S SHOES: Help Product Managers deliver high-quality Reason For Outage documents within SLO, and drive Product Groups to meet their incident response SLAs/SLOs. Escalate customer issues to the right people, during and after an incident.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be A Builder: Own the 1-3 year strategic vision for incident response process and tooling. Lead cross-org projects end-to-end with Product Group leadership and Program Managers. Influence C-level and VP leaders on IR direction, define company-wide standards, and set Response OKRs. Evaluate new tools and technology, and represent Twilio externally as a thought leader in incident response.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years leading high-severity incident response, including as incident commander for the most critical incidents at a company operating at meaningful scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving company-wide incident response strategy and standards, including setting OKRs and leading multi-team, multi-region adoption over a 1-3 year horizon.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence and enforce practices at the Director/VP/C-suite level without formal authority; comfortable being the calm, authoritative voice in the room regardless of who\u0026#39;s in it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering across functions beyond engineering (e.g. Security, Support, Product) during incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills, with experience conveying incident status and risk clearly to executives and customer-facing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to size up a situation and make rapid decisions on the right course of action, including across multiple concurrent incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring and upleveling other incident commanders, aimed at raising all boats within a response organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the incident response lifecycle (Gameday, Incident Response, PIR, Betterments), including defining or refining it for an organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead cross-org projects end-to-end: defining milestones, managing risk, and driving them through formal change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A curious, investigative mindset — asking \u0026quot;why\u0026quot; past the first plausible answer, both live during an incident and in retrospective, to find what\u0026#39;s actually going on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of modern engineering tech stack and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Twilio products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certification(s) in Incident Management (CEIM), Security Incident Management (CSIRT), ITIL, program management/project management, Six Sigma, Scrum, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but not eligible to hired in the SF Bay area\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this role, you may be offered to travel to participate in project meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,220 - $213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Application deadline Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8072907","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3497741,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3AD5373-1","value_type":"single_select"}],"id":8072907,"updated_at":"2026-08-12T10:25:15-04:00","requisition_id":"50849","title":"Incident Commander","company_name":"Twilio","first_published":"2026-07-21T02:22:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt; hundreds of thousands of businesses \u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Incident Commander\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help own and strategically evolve Twilio\u0026#39;s incident response function as one of the company\u0026#39;s Incident Commanders. You will be capable of facilitating incidents across the full range of severities, including our highest-severity incidents. You will orchestrate response across a wide range of business functions, not just engineering. VPs, C-suite leaders, Triage Engineers, Incident Owners, and customer facing teams will\u0026amp;nbsp; turn to you for a clear, accurate read on what\u0026#39;s happening and what\u0026#39;s next. You approach every incident with genuine curiosity, pushing past the first plausible explanation to find what\u0026#39;s really going on, and bring that same curiosity to the retrospective once the dust settles. Beyond the incident bridge, you will own and influence the incident response process and tooling strategy for the company. Helping set company-wide response standards, defining response OKRs, and driving cross-org adoption of the practices that reduce MTTR and prevent recurrence. This position is part of a global team with a follow-the-sun model and requires working effectively with teams across multiple timezones and geo-locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as Incident Commander across the full range of severities, including our most critical, cross-functional incidents. Orchestrate the incident process company-wide, own the accuracy of incident data, and set standards for how IR lifecycle milestones are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce incident response practices at all levels and shape which industry best practices Twilio adopts. Identify cross-org gaps and push product groups to prioritize fixes that delay MTTR or block the IR lifecycle. Run multiple concurrent workstreams, deviating from standard process when needed, even across simultaneous incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep stakeholders informed with clear, timely updates during critical incidents as well as project development. Own key Incident Command documentation and keep it current through change management. Drive quality and accuracy in incident data company-wide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring genuine curiosity to every incident, while maintaining focus on incident mitigation and customer communications. Carry that same curiosity into Post Incident Review, helping Incident Owners surface real contributing factors and repair items.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help Product Managers deliver high-quality Reason For Outage documents within SLO, and drive Product Groups to meet their incident response SLOs. Escalate customer issues to the right people, during and after an incident.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-org projects end-to-end with Product Group leadership and Program Managers. Influence company-wide standards. Evaluate new tools and technology, and represent Twilio externally as a thought leader in incident response.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years leading high-severity incident response, including as incident commander for the most critical incidents at a company operating at meaningful scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to influence and enforce incident practices at the Director/VP/C-suite level without formal authority; comfortable being the calm, authoritative voice in the room regardless of who\u0026#39;s in it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering across functions beyond engineering (e.g. Security, Support, Product) during incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills, with experience conveying incident status and risk clearly to executives and customer-facing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to size up a situation and make rapid decisions on the right course of action, including across multiple concurrent incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the incident response lifecycle (Gameday, Incident Response, PIR, Betterments), including defining or refining it for an organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead cross-org projects end-to-end: defining milestones, managing risk, and driving them through formal change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A curious, investigative mindset, asking \u0026quot;why\u0026quot; past the first plausible answer, both live during an incident and in Post Incident Review, to find what\u0026#39;s actually going on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of modern engineering tech stack and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Twilio products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certification(s) in Incident Management (CEIM), Security Incident Management (CSIRT), program management/project management, Six Sigma, Scrum, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For this role, you may be offered to travel to participate in project meetings, however travel opportunities are minimal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7987846","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465677,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2FI6172-1","value_type":"single_select"}],"id":7987846,"updated_at":"2026-08-12T10:28:35-04:00","requisition_id":"50601","title":"IT Internal Auditor","company_name":"Twilio","first_published":"2026-06-09T15:28:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next IT Internal Auditor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support the Twilio SOX program and operational internal audits. We are looking for an individual excited to bring their strong IT internal audit and IT SOX skills to a collaborative team-based working environment in a fast growing company.\u0026amp;nbsp;Twilio is growing rapidly and seeking a motivated and qualified individual to join the Internal Audit team as an IT Internal Auditor. Successful candidates have a demonstrated track record of supporting internal audit and SOX engagements focused on information technology and platforms. We are looking for a candidate to bring their strong internal audit and SOX knowledge and skills to a highly collaborative environment in a fast growing company. Reporting to the IT Audit Manager this position will work closely with Internal Audit teams and other Twilio functional teams to support SOX and data (analytics and integrations) audit related activities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead testing of key IT general controls (ITGCs), including but not limited to user provisioning, access deprovisioning, quarterly access reviews, and change management ensuring alignment with SOX requirements and audit best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and test IT application controls embedded within critical business applications (e.g., completeness and accuracy controls, automated validations), including system-generated reports and interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform data analytics to identify trends, anomalies, and control exceptions using large datasets extracted from key SOX systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams (IT, Internal Audit, External Audit, Security, Business Units) to align on audit scope, share findings, and facilitate remediation of issue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Technology, Accounting, Data Science, or related discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in IT audit, SOX compliance, or internal controls testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Sarbanes-Oxley (SOX) requirements, internal auditing standards, accounting, COSO and risk assessment practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills in a creative and fast paced environment to drive results timely and on budget, and ability to work independently and as a part of a team, including managing contractors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to execute internal audits, including planning, identifying risks and controls, developing audit procedures/techniques and writing reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both verbal and written, with ability to explain complex technical concepts to non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as a team, with limited required direction and guidance, and provide appropriate direction to other internal audit project team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ERP systems, Okta, Workday, Oracle, ServiceNow, Salesforce, and home-grown applications is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional certification (CISA, CIA, data analytics, etc.) is preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working in or supporting global audit teams with SOX compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience performing data analytics with software and tools is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately\u0026amp;nbsp; 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD $68,160.00 - CAD $85,200.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 10% (When Applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7982861","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3464373,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2FI6172-1","value_type":"single_select"}],"id":7982861,"updated_at":"2026-08-12T10:31:03-04:00","requisition_id":"50545","title":"IT Internal Auditor","company_name":"Twilio","first_published":"2026-06-25T04:49:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next IT Internal Auditor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support the Twilio SOX program and operational internal audits. We are looking for an individual excited to bring their strong IT internal audit and IT SOX skills to a collaborative team-based working environment in a fast growing company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is growing rapidly and seeking a motivated and qualified individual to join the Internal Audit team as an IT Internal Auditor. Successful candidates have a demonstrated track record of supporting internal audit and SOX engagements focused on information technology and platforms. We are looking for a candidate to bring their strong internal audit and SOX knowledge and skills to a highly collaborative environment in a fast growing company. Reporting to the IT Audit Manager this position will work closely with Internal Audit teams and other Twilio functional teams to support SOX and data (analytics and integrations) audit related activities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SOX ITGC Testing\u0026lt;/strong\u0026gt;: Lead testing of key IT general controls (ITGCs), including but not limited to user provisioning, access deprovisioning, quarterly access reviews, and change management ensuring alignment with SOX requirements and audit best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;IT Application Controls (ITACs) \u0026amp;amp; Automated Controls Testing\u0026lt;/strong\u0026gt;: Assess and test IT application controls embedded within critical business applications (e.g., completeness and accuracy controls, automated validations), including system-generated reports and interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analytics\u0026lt;/strong\u0026gt;: Perform data analytics to identify trends, anomalies, and control exceptions using large datasets extracted from key SOX systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration\u0026lt;/strong\u0026gt;: Collaborate with internal teams (IT, Internal Audit, External Audit, Security, Business Units) to align on audit scope, share findings, and facilitate remediation of issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Documentation \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;: Prepare clear, concise, and complete audit workpapers, process documentation, and management reports. Summarize findings, root causes, recommendations, and action plans. Ensure documentation is audit-ready, following professional and organizational standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Technology, Accounting, Data Science, or related discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in IT audit, SOX compliance, or internal controls testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Sarbanes-Oxley (SOX) requirements, internal auditing standards, accounting, COSO and risk assessment practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills in a creative and fast paced environment to drive results timely and on budget, and ability to work independently and as a part of a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to execute internal audits, including planning, identifying risks and controls, developing audit procedures/techniques and writing reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, both verbal and written, with ability to explain complex technical concepts to non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as a team, with limited required direction and guidance, and provide appropriate direction to other internal audit project team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ERP systems, Okta, Workday, Oracle, ServiceNow, Salesforce, and home-grown applications is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional certification (CISA, CIA, data analytics, etc.) is preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working in or supporting global audit teams or with international SOX/ICFR compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience performing data analytics with software and tools (such as Alteryx, UIPath, Tableau) is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33843,"name":"Accounting","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7985610","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465317,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5234-1","value_type":"single_select"}],"id":7985610,"updated_at":"2026-08-12T12:48:53-04:00","requisition_id":"50589","title":"Lead Product Designer","company_name":"Twilio","first_published":"2026-06-12T13:50:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Staff Product Designer (Channels UX)\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we are shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for visionary, highly strategic Staff Product Designers (L4) to join our Channels UX team. In this role, you will serve as a foundational systems thinker and design leader overseeing Twilio\u0026#39;s core communication products (including Voice, Email, and SendGrid infrastructure).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rather than focusing on a single silo, you will help us treat channels agnostically to design cohesive, multi-channel journeys inside Twilio\u0026#39;s modern One Console ecosystem. You will own information architecture, naming frameworks, complex API configurations, and developer workflows that establish long-term trust and usability for builders worldwide. This is a phenomenal opportunity to act as a principal design stakeholder, shaping high-growth product areas from their foundational stages while leveraging the scale of a world-class communication platform.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead End-to-End Channels UX Strategy:\u0026lt;/strong\u0026gt; Own the complete user journey and define the strategic user experience vision and long-term design architecture for Twilio’s core communications platforms and primitives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Channel-Agnostic Coherence:\u0026lt;/strong\u0026gt; Partner with design, product, and engineering leaders across Messaging, Voice, and Email to build unified, channel-agnostic configuration and observability narratives inside One Console.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate Technical Complexity:\u0026lt;/strong\u0026gt; Translate abstract telecom abstractions and technical infrastructure primitives (including APIs, SDK integrations, distributed data layers, and real-time streaming architectures) into clean, developer-friendly mental models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Establish High-Level Strategic Partnerships:\u0026lt;/strong\u0026gt; Partner vertically and horizontally with Product Directors, Engineering VPs, and Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Uphold Craft Excellence \u0026amp;amp; Scale Design Systems:\u0026lt;/strong\u0026gt; Actively participate in and scale the UX Design Feedback Process. Mentor junior designers, build reusable design frameworks, and drive structural change within a scaling UX organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define Observability Standards:\u0026lt;/strong\u0026gt; Architect the design frameworks for high-density data visualizations, live charts, centralized logs, and real-time diagnostic dashboards that track performance and deliverability metrics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work schedule:\u0026lt;/strong\u0026gt; Full-time, US-based, remote.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert-Level Systems Thinking:\u0026lt;/strong\u0026gt; A world-class portfolio demonstrating structural design, cross-product workflow mapping, highly complex data architectures, and an ability to unify fragmented platform experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Cross-Functional Leadership:\u0026lt;/strong\u0026gt; Proven success partnering directly with engineering and product leaders (Director/VP level) to navigate organizational complexity, align cross-product touchpoints, and shape multi-year product roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort with Ambiguity:\u0026lt;/strong\u0026gt; A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Powered UX Mindset:\u0026lt;/strong\u0026gt; Curiosity about AI-powered tools and workflows, using emerging technologies thoughtfully to improve design speed, quality, and overall impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Designed for Developers:\u0026lt;/strong\u0026gt; Practical experience designing interfaces for technical builders (APIs, SDKs, CLIs, and configuration consoles).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Data Visualization Fluency:\u0026lt;/strong\u0026gt; Deep expertise in designing high-density monitoring systems, analytical reporting dashboards, or live diagnostics charts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communications Industry Expertise:\u0026lt;/strong\u0026gt; Background or familiarity with real-time streaming architectures, telephony systems (SIP, WebRTC), or email delivery infrastructure and transactional communication protocols\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210-$176,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area) $168,570-$187,300\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $187,200-$208,000\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 6/20/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":53679,"name":"UX/Design","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7702644","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3385257,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5173-1","value_type":"single_select"}],"id":7702644,"updated_at":"2026-08-04T17:50:39-04:00","requisition_id":"49927","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-03-20T06:07:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed\u0026amp;nbsp;to drive innovation and the development of cutting-edge products that serve developers, builders, and operators within Twilio’s Data \u0026amp;amp; Observability Substrate organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, builder-focused engineering role that bridges Product, Design, and Engineering to develop, evaluate, and maintain scalable, low-latency, ML-based systems for real-time applications. You will lead rapid research-to-production cycles that translate business ideas into solutions for complex problems—such as streaming anomaly detection, recommendation systems, predictive modeling, and agentic AI frameworks—with the goal of delivering personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate closely with a cross-functional team of engineers, architects, product managers, UI/UX designers, and ML/data science partners to deliver robust, reliable solutions that power customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, UX, and technical stakeholders to analyze business problems, clarify requirements, define scope, and translate them into measurable ML problem statements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain scalable, enterprise-grade ML solutions in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reproducible ML workflows for data preparation, training, evaluation, and inference using modern orchestration and MLOps tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement monitoring and evaluation frameworks to continuously improve data quality, model performance, latency, and cost through feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Product, Data Science/ML, Engineering, and Security to deliver resilient, scalable, and compliant ML-powered services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate end-to-end systems understanding and articulate the “why” behind model and system design choices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own operational excellence: SLAs, on-call, incident response, customer feedback triage, and blameless post-mortems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engineering excellence via AI-assisted SDLC, code reviews, automated testing, MLOps best practices, knowledge-sharing, and mentoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively adopt AI-assisted practices to improve implementation and collaboration efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in ML/AI (statistics, probability, optimization) with the ability to apply these concepts to real-world problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience building, deploying, and operating data and ML systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python, Java, and SQL; strong software engineering fundamentals (system design, testing, version control, code reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with workflow orchestration and data pipelines (e.g., Airflow, Kubeflow) and cloud data platforms/storage (e.g., SageMaker Feature Store, Snowflake, DynamoDB, OpenSearch).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the ML lifecycle and MLOps tooling (e.g., MLflow, Metaflow, SageMaker; LLM/agent frameworks such as LangChain/LangGraph; model evaluation/observability tools such as Galileo or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of containerization and cloud infrastructure, including Docker and Kubernetes, GitOps/CI/CD tools (e.g., Argo CD), and at least one major cloud platform (AWS, GCP, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data modeling and scalable systems, including distributed computing and streaming frameworks (e.g., Spark/EMR, Flink, Kafka Streams); familiarity with GPU-based implementation is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to ramp up quickly and operate effectively in new application/business domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills: able to document and present designs and decisions, and comfortable giving/receiving feedback in an Agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML problem areas and techniques, including recommendation systems (e.g., graph-based approaches, two-tower models), time-series modeling (classical and deep learning), representation learning (e.g., embeddings), anomaly detection, and causal inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with LLMs and generative AI workflows, including foundation model fine-tuning, RAG, and vector databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence of technical leadership/impact, such as contributions to open-source data/ML projects and/or published technical presentations, blog posts, papers, or research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain experience (plus) in communications, marketing automation, or customer engagement analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-assisted development tools (e.g., Claude, GitHub Copilot/Codex, Cursor, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree preferred (M.S. or Ph.D.) in a relevant field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 - $194,400.00.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960.00 - $228,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 20th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8007455","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3471962,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5172-1","value_type":"single_select"}],"id":8007455,"updated_at":"2026-08-12T10:28:15-04:00","requisition_id":"50393","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-06-18T13:25:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to design and engineer AI powered features that makes every customer conversation smarter. As a Machine Learning Engineer on the Conversation Intelligence team, you\u0026#39;ll develop and deploy solutions that extract meaning from voice and messaging data at Twilio scale. You\u0026#39;ll work alongside experienced ML practitioners to ship real features - from model pipelines to production inference - that directly shape how businesses understand their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and development of machine learning solutions, ensuring accuracy, performance, security, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain end-to-end AI/ML pipelines - from data ingestion and feature engineering through to model development, validation, and deployment with guidance from senior engineers on complex architectural decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument AI/ML services with appropriate metrics, logging, and telemetry to monitor model performance and operational health against defined SLOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations, executing progressive rollouts and applying standard mitigation strategies to keep production inference services healthy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across planning, design, and code review phases contributing to product and technical discussions, while helping raise overall code quality through thoughtful review feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Mathematics, Statistics, or a related quantitative field, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in machine learning engineering or applied ML, with demonstrated proficiency in Python and at least one ML framework (PyTorch, TensorFlow, or JAX) and familiarity with NLP libraries such as Hugging Face Transformers, NLTK, or SpaCy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing, testing, and deploying small-to-medium scoped ML services or features in a collaborative engineering environment, including model versioning, experiment tracking, and cloud-based infrastructure (AWS, GCP, or Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python (preferred) or similar OO language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing Large (or Small) Language Models within software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational AI, or LLM fine-tuning and prompt engineering in a production\u0026amp;nbsp; context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to agentic AI frameworks such as LangGraph, AutoGen, CrewAI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MLOps/LLMOps tooling related to maintaining models in production such as testing, versioning, model registry, retraining, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote from Spain.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7996774","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468382,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5172-1","value_type":"single_select"}],"id":7996774,"updated_at":"2026-08-12T10:28:54-04:00","requisition_id":"50392","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-06-18T13:31:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to design and engineer AI powered features that makes every customer conversation smarter. As a Machine Learning Engineer on the Conversation Intelligence team, you\u0026#39;ll develop and deploy solutions that extract meaning from voice and messaging data at Twilio scale. You\u0026#39;ll work alongside experienced ML practitioners to ship real features - from model pipelines to production inference - that directly shape how businesses understand their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and development of machine learning solutions, ensuring accuracy, performance, security, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and maintain end-to-end AI/ML pipelines - from data ingestion and feature engineering through to model development, validation, and deployment with guidance from senior engineers on complex architectural decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument AI/ML services with appropriate metrics, logging, and telemetry to monitor model performance and operational health against defined SLOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations, executing progressive rollouts and applying standard mitigation strategies to keep production inference services healthy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across planning, design, and code review phases contributing to product and technical discussions, while helping raise overall code quality through thoughtful review feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Mathematics, Statistics, or a related quantitative field, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in machine learning engineering or applied ML, with demonstrated proficiency in Python and at least one ML framework (PyTorch, TensorFlow, or JAX) and familiarity with NLP libraries such as Hugging Face Transformers, NLTK, or SpaCy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing, testing, and deploying small-to-medium scoped ML services or features in a collaborative engineering environment, including model versioning, experiment tracking, and cloud-based infrastructure (AWS, GCP, or Azure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python (preferred) or similar OO language.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing Large (or Small) Language Models within software systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational AI, or LLM fine-tuning and prompt engineering in a production\u0026amp;nbsp; context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to agentic AI frameworks such as LangGraph, AutoGen, CrewAI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MLOps/LLMOps tooling related to maintaining models in production such as testing, versioning, model registry, retraining, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote from Ireland.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8102948","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3510405,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SLS1783-1","value_type":"single_select"}],"id":8102948,"updated_at":"2026-08-04T17:50:46-04:00","requisition_id":"50843","title":"Manager, Deal Desk","company_name":"Twilio","first_published":"2026-08-03T13:02:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026amp;nbsp; Manager, Deal Desk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a curious, action-oriented Manager for the Deal Desk Team who lives the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt; to support our ISV and MarTech NAMER Sales team. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will serve as a leader in the organization and will work to enforce and define process shaping the NAMER selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio!\u0026amp;nbsp; You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted working relationships with aligned Sales leaders on the NAMER\u0026amp;nbsp; team and serve as strategic advisor to all sellers. Relationships should be structured with consistent mechanisms for deal prioritization and review, in order to ‘own’ the total deal flow under aligned leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the team’s partnership with Sales to ensure commercially sound deals are structured by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the architecture, governance, and optimization of complex financial models and pricing frameworks, ensuring absolute accuracy and strategic alignment for high-value, non-standard commercial deals requiring executive approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a ‘Player-Coach’ for a team of analysts, helping to both manage deal flow across the team and serve as an owner of complicated deal work yourself.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supervise end-to-end, quote-to-signature support for strategic deals, including: pricing and financial analysis, order form creation, evaluating redlines, Docusign execution and opportunity closure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and establish solid trusted working relationships with other sales supporting teams, including: Product Management, Commercial Legal, Billing Operations, Order Management, and Finance, with the ability to influence policy, process and tooling automation requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 2 years experience directly managing a team, preferably in a relevant field as described above.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage or delegate complex, bespoke financial analysis..\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage or delegate all types of commercial customization needed to execute deals with strategic customers, or a willingness to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and writing skills and the ability to comprehend complex written concepts, as well as the ability to communicate these concepts to others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High integrity character that aligns with the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive experience in Salesforce, Docusign, CPQ systems, Conga CLM, MS-Office and / or G-Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320 - $132,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $125,040 - $156,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 31st 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8088729","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3504451,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"NM2SS2772-1","value_type":"single_select"}],"id":8088729,"updated_at":"2026-08-12T10:26:16-04:00","requisition_id":"50806","title":"Manager, Fraud Operations","company_name":"Twilio","first_published":"2026-07-28T06:44:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Manager, Fraud Operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be responsible for the performance and development of Fraud Operations Specialists, ensuring that cases are worked efficiently by order of priority, with high precision. The ideal candidate is comfortable in a fast paced, ever changing environment, is passionate about preventing consumer harm and enjoys switching between strategic and tactical level thinking. You will closely partner with other Fraud Operation Managers, Product Managers and Engineers, to deliver top performance of the entire Fraud Operations team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead one of Twilio’s Fraud Operations organizations, which is responsible for fraud prevention on Twilio’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct the day to day activities of your team to ensure Service Level Agreements are being consistently met\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the point of contact for high value customer incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor your team on fraud best practices, ensuring quality decisions are made\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, engineering and customer support teams to strike a balance between risk mitigation and customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have a Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ years of people management experience, leading global operations teams in a fast paced, ever changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work a non-traditional schedule; weekends and holidays may be required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills and are comfortable presenting to various levels of leaders/ stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Intermediate knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding APIs and related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a natural problem solver, comfortable using data to arrive at decisions and you consistently demonstrate sound business judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are able to build relationships and influence stakeholders across the organization. Strong project and process management skills, including establishing/managing a budget and setting/achieving goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent time management and organizational skills and are comfortable working under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Estonia\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79910,"name":"Ops (Fraud, Compliance, Biz, Prod, Analyst)","child_ids":[],"parent_id":70437}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8109975","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478927,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SS2853-1","value_type":"single_select"}],"id":8109975,"updated_at":"2026-08-12T10:29:53-04:00","requisition_id":"50719","title":"Manager, Personalized Support","company_name":"Twilio","first_published":"2026-08-05T16:31:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Manager, Personalized Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Personalized Support team is the team of TAMs \u0026amp;amp; Personalized Support Engineers who help our top customers and are key part of our Twilio’s Global Support organization.\u0026amp;nbsp; Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we\u0026#39;re dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for our strategic customers. The team’s role is to assist customers to resolve complex technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As the Technical Support Manager of the Personalized Support team you will be their coach and leader bringing out the best in each of your team members with keen interest in their overall well being.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks and pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also be working alongside our Sales and Customer Success teams to forecast the growth and scale the team. You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in management of a technical support team in a web-based software or SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about the customer experience and driving exceptional customer satisfaction results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize that the only way to do that is to develop and coach your employees, to treat them the same way you would want them to treat your customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead a team to effectively develop and achieve the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training \u0026amp;amp; enablement strategies, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116.960,00 - $146.200,00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123.760,00 - $154.700,00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137.520,00 - $171.900,00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 20th, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8024918","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3478927,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SS2853-1","value_type":"single_select"}],"id":8024918,"updated_at":"2026-08-12T10:29:53-04:00","requisition_id":"50719","title":"Manager, Personalized Support","company_name":"Twilio","first_published":"2026-06-24T13:31:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Manager, Personalized Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Personalized Support team is the team of TAMs \u0026amp;amp; Personalized Support Engineers who help our top customers and are key part of our Twilio’s Global Support organization.\u0026amp;nbsp; Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we\u0026#39;re dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for our strategic customers. The team’s role is to assist customers to resolve complex technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As the Technical Support Manager of the Personalized Support team you will be their coach and leader bringing out the best in each of your team members with keen interest in their overall well being.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks and pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also be working alongside our Sales and Customer Success teams to forecast the growth and scale the team. You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in management of a technical support team in a web-based software or SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about the customer experience and driving exceptional customer satisfaction results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognize that the only way to do that is to develop and coach your employees, to treat them the same way you would want them to treat your customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead a team to effectively develop and achieve the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training \u0026amp;amp; enablement strategies, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8065930","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3495021,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SM3SLS1203-1","value_type":"single_select"}],"id":8065930,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50817","title":"Manager, Sales Development-LATAM / NAMER Hybrid","company_name":"Twilio","first_published":"2026-07-20T13:32:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Development Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead a hybrid outbound SDR team driving net-new customer acquisition across both the NAMER and LATAM markets. The Sales Development team is a critical pillar of our go-to-market strategy, focused on securing new logos and building high-quality pipeline across high-growth prospects. In this role, you will guide your team to activate strategic ICPs by mapping Twilio’s platform value to high-priority, regional, and vertical-specific customer needs. As the frontline face of our brand, our SDRs must adapt quickly and execute with high precision to win market share across diverse territories.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a highly collaborative, data-driven leader with a proven track record in pipeline generation and a deep appreciation for regional market dynamics. You have experience scaling outbound motions across different territories, navigating diverse account lists, and a genuine passion for coaching and investing in your team\u0026#39;s long-term career growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead, coach, and develop a hybrid team of 8+ reps\u0026lt;/strong\u0026gt; through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance - initially focusing on supporting 4 LATAM reps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own regional team performance metrics\u0026lt;/strong\u0026gt; (activity, conversion rates, and pipeline contribution) across both NAMER and LATAM, utilizing data analysis to continuously optimize outreach strategies and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower reps to master all SDR skillsets, \u0026lt;/strong\u0026gt;including prospecting, refining account targeting, tailoring messaging for different regional buyer personas, and applying use cases effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross-functionally with regional Sales and GTM leadership\u0026lt;/strong\u0026gt; to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive optimized adoption of the SDR tech stack\u0026lt;/strong\u0026gt; (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to build out repeatable, efficient workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hire, onboard, and scale future talent\u0026lt;/strong\u0026gt; while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;2+ years of Sales/SDR leadership\u0026lt;/strong\u0026gt; in high-growth tech companies, with a proven track record of meeting or exceeding pipegen targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demonstrated success in high-growth customer acquisition\u0026lt;/strong\u0026gt;, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep expertise in the LATAM market\u0026lt;/strong\u0026gt;, including localized selling strategies, cultural nuances, and regional business best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Skilled at championing and testing AI utilities\u0026lt;/strong\u0026gt; within SDR workflows to optimize prospecting, sequencing, and research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expertise in steering signal-led, high-quality outbound strategies\u0026lt;/strong\u0026gt; that blend tailored messaging with structured activity KPIs to capture target accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong understanding of the cloud communications/SaaS industry\u0026lt;/strong\u0026gt; and the ability to leverage data to optimize qualification and messaging strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proficiency with SDR tech stacks\u0026lt;/strong\u0026gt; (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Excellent executive presence\u0026lt;/strong\u0026gt; with a demonstrated ability to analyze data, coach reps 1:1, and influence stakeholders from ICs to the C-suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in\u0026lt;/strong\u0026gt; Spanish or Portuguese is required (Spanish language preference).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting and/or selling SaaS products (CDP or CPaaS preferred).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with a focus on pipeline forecasting and rep performance diagnosis.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving multi-threaded engagements across IT, Marketing, Data, and Engineering personas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $121,100 - $151,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $127,800 - $159,700.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $134,500 - $168,100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 20, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":634,"name":"Sales Development","child_ids":[],"parent_id":34752}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/6849268","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3135467,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TM3EG2123-1","value_type":"single_select"}],"id":6849268,"updated_at":"2026-08-12T10:33:34-04:00","requisition_id":"48746","title":"Manager, Software Engineering (L4)","company_name":"Twilio","first_published":"2025-04-30T12:17:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Engineering Manager on Twilio’s Flex product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to manage the \u0026lt;strong\u0026gt;Flex Billing \u0026amp;amp; Backend team\u0026lt;/strong\u0026gt; of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver delightful experiences for Twilio customers while:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a champion for your team, setting individuals up for success and putting others’ growth first.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate agile processes, continuous integration and test automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have a minimum of 10+years experience with 5 years of proven track record of leading and managing software teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing multiple workstreams within the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Experience with:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Programming languages: Java/GoLang\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relational databases like MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;container technologies - Docker/Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;modern automated testing and CI/CD pipelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem solving, critical thinking, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad knowledge of development environments and tools used to implement and build code for deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Previous experience of the below would be a great plus:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact Center and Customer Engagement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering Billing solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra \u0026amp;amp; New Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8016226","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3475445,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SS2793-1","value_type":"single_select"}],"id":8016226,"updated_at":"2026-08-12T10:30:03-04:00","requisition_id":"50713","title":"Manager, Technical Support","company_name":"Twilio","first_published":"2026-06-25T08:03:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026amp;nbsp;Manager, Technical Support\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead one of Twilio\u0026#39;s Customer Support teams in IN. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications(VSPA)\u0026amp;nbsp; Customer Support teams, specifically our IN team. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio\u0026#39;s continuing growth initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Service \u0026amp;amp; Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own weekly DSAT reviews, ticket analysis, and coaching feedback loops to improve customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and optimize support processes to improve efficiency, reduce resolution times, and enhance the overall customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Directly manage a team of Technical Support Engineers, ensuring high levels of engagement, motivation, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive accountability among direct reports, leveraging tooling \u0026amp;amp; reports to monitor and improve key performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Escalation \u0026amp;amp; Incident Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to implement betterment plans for recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond swiftly to critical customer needs, including high-impact and high-priority cases, ensuring proactive communication and resolution strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement \u0026amp;amp; Strategy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other managers and business stakeholders to improve support processes and enhance customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to strategic discussions regarding scaling operations, automation, and efficiency initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring \u0026amp;amp; Workforce Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ Years of relevant experience of which minimum 4+ years in people management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience being inclusive, while working with team members in different geographic locations and time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have proven documentation ability to “write it down” to create and curate internal and external documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have Strong English written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding and experience with AI related tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (Delhi, Karnataka, Maharashtra, Telangana, Tamil Nadu)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8056321","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3491534,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SS2793-1","value_type":"single_select"}],"id":8056321,"updated_at":"2026-08-12T10:29:45-04:00","requisition_id":"50755","title":"Manager, Technical Support","company_name":"Twilio","first_published":"2026-07-15T11:44:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Manager, Technical Support\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead one of Twilio\u0026#39;s Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA)\u0026amp;nbsp; in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio\u0026#39;s continuing growth initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ Years of relevant experience of which minimum 4+ years in people management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience being inclusive, while working with team members in different geographic locations and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have proven documentation ability to “write it down” to create and curate internal and external documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have Strong English written and verbal communication skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding and experience with AI related tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8104438","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3510976,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK6014-1","value_type":"single_select"}],"id":8104438,"updated_at":"2026-08-12T10:25:59-04:00","requisition_id":"48591","title":"Marketing Strategy and Analytics Manager","company_name":"Twilio","first_published":"2026-08-05T09:14:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026amp;nbsp;\u0026lt;strong\u0026gt;Marketing Strategy \u0026amp;amp; Planning Manager\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Marketing Strategy \u0026amp;amp; Analytics Manager to join our global marketing analytics team, sitting alongside our Media Mix Modeling (MMM) data scientists and our regional analytics business partners (EMEA and APJ). This is a hybrid role: part senior business partner, part data scientist. You\u0026#39;ll act as a trusted analytics advisor to marketing leadership — owning end-to-end analyses of funnel performance, campaign effectiveness, and marketing ROI — while also being fluent enough in MMM methodology to apply, extend, and translate our MMM outputs into decisions our regional and global marketing leaders can act on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who has grown from a strong analytics/BI background into applied data science, has direct exposure to MMM (Robyn, Meridian, or similar), and wants a role that blends storytelling and stakeholder influence with genuine modeling depth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategy \u0026amp;amp; Analytics Partnership: Act as the trusted analytics advisor to global and regional marketing leaders, translating business questions into analyses that shape budget, channel, and campaign decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MMM Application \u0026amp;amp; Translation: Apply and extend outputs from our MMM data science team — interpreting model results, running scenario/what-if analyses, and adapting them for regional nuance and stakeholder-specific questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measurement \u0026amp;amp; Funnel Analytics: Build and maintain incremental analyses that complement MMM (geo-lift tests, channel-level diagnostics, funnel and pipeline analytics) to validate and enrich model-driven recommendations. Own end-to-end analytics across B2B and B2C marketing funnels, from data pull through insight to executive-ready recommendation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MMM Team Partnership: Partner closely with the central MMM data science team to ensure model assumptions, inputs, and outputs reflect real business context, and to prioritize the roadmap of modeling questions that matter most to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tooling \u0026amp;amp; Scale: Write production-quality Python/SQL for data pulls, analysis, and light modeling; build reusable tools and dashboards that scale insight generation across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Storytelling \u0026amp;amp; Communication: Craft and deliver clear, compelling narratives and presentations for senior stakeholders across Marketing, Sales, Product, and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Regional Collaboration: Partner with regional analytics business partners (EMEA, APJ) to ensure consistency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Hybrid Analyst: \u0026lt;/strong\u0026gt;6+ years of experience in marketing analytics, business intelligence, or data science, with a track record of directly influencing marketing strategy through data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technically Fluent: \u0026lt;/strong\u0026gt;Strong proficiency in Python and SQL for analysis; comfortable working with large, messy marketing datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MMM-Literate: \u0026lt;/strong\u0026gt;Hands-on exposure to Media Mix Modeling concepts and at least one MMM tool or framework (e.g., Robyn, Meridian, or an equivalent regression/econometric approach) — you don\u0026#39;t need to have built an MMM from scratch, but you can interpret, apply, and reason about one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Statistically Grounded: \u0026lt;/strong\u0026gt;Solid grounding in statistics and experimental design (e.g., regression, A/B testing, geo-lift/incrementality testing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Trusted Advisor: \u0026lt;/strong\u0026gt;Demonstrated ability to partner with senior stakeholders (Marketing, Sales, Finance) and turn analysis into decisions — not just dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Storyteller: \u0026lt;/strong\u0026gt;Excellent communication and storytelling skills; experience presenting to both technical and executive, non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Channel Fluency: \u0026lt;/strong\u0026gt;Solid understanding of digital and traditional media channels and B2B/B2C marketing funnels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior direct experience building or co-building an MMM model, or working as an embedded analytics partner to an MMM/data science team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on or with AI products (e.g., LLMs, copilots, RAG apps, workflow tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in B2B marketing analytics, consulting, or an agency environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across multiple regions or in a global, matrixed organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specify education, previous job experience, certifications, technical skills and soft skills required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra or Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8054764","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3490945,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK6013-1","value_type":"single_select"}],"id":8054764,"updated_at":"2026-08-04T17:50:44-04:00","requisition_id":"50613","title":"Marketing Strategy \u0026 Planning Manager","company_name":"Twilio","first_published":"2026-07-16T18:16:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Marketing Strategy \u0026amp;amp; Planning Manager.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Marketing Strategy \u0026amp;amp; Planning Manager, you will be a critical engine driver of our global marketing organization. In this role, you will turn strategic vision into operational reality—managing the infrastructure, processes, and data-driven insights that allow our marketing team to scale predictably and efficiently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role requiring a blend of analytical execution and sharp project management skills. You will help manage the day-to-day rhythm of the business, translating complex data into actionable insights while maintaining a high bar for operational rigor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategy \u0026amp;amp; Planning\u0026lt;/strong\u0026gt;: Translate business goals into actionable marketing strategies and scalable operational frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Insights\u0026lt;/strong\u0026gt;: Deep-dive into complex marketing performance data. Surface trends, identify bottlenecks, and package these findings into clear, actionable reports that support leadership in crafting the overarching performance narrative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze the Funnel\u0026lt;/strong\u0026gt;: Diagnose opportunities to improve the marketing funnel and pipeline creation. Maintain and optimize our marketing measurement foundation. Track and analyze account-to-opportunity mapping, pipeline attribution models, and funnel velocity metrics to provide clarity on GTM performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational PMO\u0026lt;/strong\u0026gt;: Lead day-to-day Marketing project management. Track the execution of critical cross-functional initiatives, translating high-level corporate goals into actionable project roadmaps with measurable results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;: Act as the strategic communication bridge between Marketing \u0026amp;amp; GTM.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The High Operato\u0026lt;/strong\u0026gt;r: 3-5 years of experience in Marketing Operations, Revenue Operations, or Management Consulting within a B2B SaaS environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Cross-Functional Connector\u0026lt;/strong\u0026gt;: Exceptional collaboration skills with a demonstrated ability to work across matrixed teams (Marketing, Sales, Finance, Analytics) to break down silos and drive projects to completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical \u0026amp;amp; Data-Driven\u0026lt;/strong\u0026gt;: Strong proficiency with business intelligence tools (e.g., Tableau), CRM platforms (Salesforce), and marketing automation systems. You don\u0026#39;t just pull numbers; you naturally look for the story and the \u0026quot;why\u0026quot; behind the data to inform prioritization decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Fluency\u0026lt;/strong\u0026gt;: Comfortable navigating technical conversations regarding data architecture, API integrations, and lead routing, while equally comfortable discussing core business metrics like CAC, LTV, and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Management\u0026lt;/strong\u0026gt;: Excellent organizational and project management skills. You thrive in fast-paced, rapidly changing environments and can manage multiple competing priorities without losing attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on or with AI products (e.g., LLMs, copilots, RAG apps, workflow tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Tableau or other BI platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading significant cross-functional initiatives with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - $171,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7515753","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3330631,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7515753,"updated_at":"2026-08-12T10:33:27-04:00","requisition_id":"49443","title":"New Business Account Executive","company_name":"Twilio","first_published":"2026-01-13T00:46:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to play a key role as part of the growth strategy of Twilio Japan by winning new customers. You will be responsible for developing a strategy to acquire new customers for Twilio, collaborate with internal stakeholders, such as demand generation marketing, digital sales, partner managers and system engineers.\u0026amp;nbsp; Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors,\u0026amp;nbsp; system integrators and fast moving technology startups\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of winning new customers and its business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast the business, including sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of combined experience in high-touch sales experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of growth of\u0026amp;nbsp; business, growth strategy development and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenger mindset with appetite to acquire new business and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business-level proficiency in English (both spoken and written) is preferred to effectively collaborate with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaaS or CCaaS experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Technology Sales - IaaS/PaaS, virtualization, security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, \u0026lt;strong\u0026gt;approximately\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;25% travel \u0026lt;/strong\u0026gt;is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/6372770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":2998802,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":6372770,"updated_at":"2026-08-04T17:41:22-04:00","requisition_id":"R241369","title":"New Business Account Executive ","company_name":"Twilio","first_published":"2025-01-20T08:02:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a New Business Account Executive, within our Global Sales organization, you will be responsible for prospecting, solution selling and closing new business opportunities across the entire Twilio platform\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt; In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies..You will drive profitable revenue growth by making multi-product selling the default sales motion. This role is highly cross functional, with deep integration with Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition across the full Twilio portfolio, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across our portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth\u0026lt;strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals and regions \u0026amp;nbsp;to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with Specialist Sales, services, product, and\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;GTM Strategy \u0026amp;amp; Operations to develop long-range territory strategies and sales plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the unified communications and data platform industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the vertical industries you are focused on leveraging deep technical expertise to lead complex, multi-product digital initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated track record of selling and closing in the cloud communications and customer data platform market, with a focus on driving multi product adoption. Specific requirements:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting and executing a \u0026quot;total account relationship\u0026quot; strategy to drive profitable revenue growth.\u0026amp;nbsp; Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working in CPaaS, Data Platforms or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, or security or Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, based in Singapore\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, More than 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8025913","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3479401,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4AD6634-1","value_type":"single_select"}],"id":8025913,"updated_at":"2026-08-04T17:50:43-04:00","requisition_id":"50154","title":"Partner Program Manager","company_name":"Twilio","first_published":"2026-06-26T19:40:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Partner Program Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive an exceptional experience for our Systems Integrators (SIs), Independent Software Vendors (ISVs), Resell, and Technology partners. This role focuses on optimizing partner onboarding, managing partner communications, supporting our partner tech stack and key vendor relationships, and executing strategic initiatives that enhance the partner journey. If you have experience in partner management, program development, and communication strategy, this role offers an exciting opportunity to make a significant impact in our partner ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with marketing to drive engagement through partner events and certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to strategic projects aimed at enhancing the partner experience and overall program impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Marketing, Communications, or a related field; relevant experience may be considered.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-8 years of experience in project or program management, customer success, or a similar role focused on partner engagement and program operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills, with the ability to develop and execute project plans, track milestones, and work cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills for delivering complex information clearly across various partner communications, including newsletters, webinars, and surveys.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with documentation management and content creation for program guides and enablement resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to drive process improvements and contribute to strategic initiatives within partner or program environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA is a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS or cloud-based technology environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated understanding of partner programs and partner experience best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with partner or CRM technology stacks, specifically with tools like Impartner, MindTickle, Crossbeam and Salesforce (SFDC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in partner onboarding, support management, and developing partner-focused workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with partner ecosystems, particularly working with Systems Integrators (SIs), ISVs, Resell, and Technology partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing partner communications, tracking partner support tickets, and executing partner events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00 - $146,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520.00 - $171,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 24, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70474,"name":"Partners","child_ids":[],"parent_id":70467}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8052885","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3490178,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS1415-1","value_type":"single_select"}],"id":8052885,"updated_at":"2026-08-04T17:50:44-04:00","requisition_id":"50516","title":"Presales Architect","company_name":"Twilio","first_published":"2026-07-14T13:21:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Presales Architect on the\u0026amp;nbsp;\u0026lt;a href=\u0026quot;http://twilio.org\u0026quot;\u0026gt;Twilio.org\u0026lt;/a\u0026gt; team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our public sector, healthcare, non-profit and NGO customers to build the future of communications. The Presales Architect is a critical part of the sales team focused on our Twilio.org segment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Presales Architects are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Presales Architects should be comfortable engaging with decision makers, demonstrating product capabilities, and creating solution designs based on customer needs and requirements.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Presales Architect you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently.\u0026amp;nbsp; Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently but actively prevent yourself from becoming a single point of failure within the team.\u0026amp;nbsp; You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers’ senior leadership teams, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identity team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Presales Engineers and often act as a facilitator or team leader\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to be a presenter at Twilio-sponsored, industry and internal events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team\u0026#39;s strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer\u0026#39;s best interests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working with partners (i.e. channel, System Integrator, ISV, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience integrating modern AI productivity tools (e.g., LLMs, technical writing assistants, or AI-driven demo platforms) into your daily workflow to optimize prep time and response accuracy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing strategic accounts and evangelizing new use cases and technology in the public sector vertical\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Social Impact, Healthcare, Public Sector verticals desired\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated personal interest in the social impact sector\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $163,640.00 - $204,550.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $172,736.00 - $215,920.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $181,824.00- $227,280.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 14, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8064090","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3494354,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1413-1","value_type":"single_select"}],"id":8064090,"updated_at":"2026-08-12T10:28:27-04:00","requisition_id":"50789","title":"Presales Engineer","company_name":"Twilio","first_published":"2026-07-20T07:26:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The Twilio Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Presales Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Presales Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers\u0026#39; most complex communications and customer engagement challenges and needs.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;In this role as Presales Engineer, you’ll:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Presales Engineer with a strong desire to work in a technical pre-sales role. You will need:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding and experience of the sales cycle and the role of a pre-sales engineer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python or PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web (JS, React)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with designing and consuming REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Mobile development, especially for iOS and Android.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation, cloud-native development and skills with a major cloud platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;This role will be remotely based in the UK or Ireland\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/h4\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7944264","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3450908,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":7944264,"updated_at":"2026-08-04T17:50:40-04:00","requisition_id":"R260656","title":"Principal Engineer","company_name":"Twilio","first_published":"2026-06-18T15:10:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2026, \u0026quot;getting a phone number\u0026quot; is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Engineer (P5), you will own the technical strategy for a platform that processes millions of requests. You will be expected to pioneer AI-driven development workflows using LLMs and agentic agents to accelerate code generation, automate architectural reviews, and synthesize complex global telecommunications regulations into executable logic. Your mission is to collapse the distance between a great idea and a production ready feature.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ACCELERATE WITH AI: \u0026lt;/strong\u0026gt;Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team\u0026#39;s velocity through AI augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from \u0026quot;writing code\u0026quot; to \u0026quot;reviewing and orchestrating AI-generated logic\u0026quot; without sacrificing security or quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WRITE IT DOWN:\u0026lt;/strong\u0026gt; Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;16+ years of experience\u0026lt;/strong\u0026gt; designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Proficiency\u0026lt;/strong\u0026gt; in \u0026lt;strong\u0026gt;Java or Go\u0026lt;/strong\u0026gt;, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Mastery:\u0026lt;/strong\u0026gt; Deep experience with cloud-native infrastructure (\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; preferred), microservices patterns, and designing \u0026quot;five-nines\u0026quot; (99.999%) resilient systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Workflow: \u0026lt;/strong\u0026gt;Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Excellence:\u0026lt;/strong\u0026gt; A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Savvy:\u0026lt;/strong\u0026gt; Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership:\u0026lt;/strong\u0026gt; Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telecom Domain Expertise:\u0026lt;/strong\u0026gt; Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinking:\u0026lt;/strong\u0026gt; Experience building \u0026quot;internal platforms\u0026quot; that enable other developer teams to move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic Systems:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Experience building or integrating AI agents into internal developer platforms or automated ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote across USA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00 - $235,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360.00 - $276,700.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;30th July, 2026, \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7996776","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468383,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":7996776,"updated_at":"2026-08-04T17:41:59-04:00","requisition_id":"50654","title":"Principal Engineer (L5)","company_name":"Twilio","first_published":"2026-06-15T03:04:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Principal Engineer (L5), Twilio’s Segment team\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You\u0026#39;ll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and operate always-available, complex distributed systems in cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide technical decisions, articulating trade-offs between cost, performance, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert programming experience in Go or similar object-oriented languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, problem-solving, and operational excellence skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and operating AWS infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (only in Kanataka, Tamil Nadu, Maharashtra, Telangana, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8108654","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3512677,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5HR6675-1","value_type":"single_select"}],"id":8108654,"updated_at":"2026-08-05T18:16:41-04:00","requisition_id":"50837","title":"Principal Internal Communications Manager","company_name":"Twilio","first_published":"2026-08-05T18:16:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Internal Communications Manager, a high-impact, individual contributor leadership role reporting to and working in close partnership with the Internal Communications Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Internal Communications team is seeking an experienced, strategic, and highly collaborative Principal Internal Communications Manager to serve as a cornerstone of our global IC function. In this role, you will act as a primary thought partner to the team lead on overarching program strategy and execution, while taking direct ownership of our most critical, sensitive, and high-stakes employee communications. Your work will be integral to protecting Twilio\u0026#39;s culture, aligning our workforce, and navigating complex corporate moments for our 5,500 Twilions around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Twilion will have world-class strategic acumen, impeccable discretion, and a calm, steady demeanor under pressure. You are a seasoned expert at navigating complex corporate, legal, and social environments, possessing the rare ability to translate high-stakes business realities into empathetic, clear, and highly effective internal narratives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner on Global IC Strategy:\u0026lt;/strong\u0026gt; Work in close partnership with the Internal Communications Lead to co-architect the overarching strategic direction and execution of the wider internal communications program.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner closely with PR/External Comms: \u0026lt;/strong\u0026gt;Serve as point of contact with external comms team during strategic projects and crises, ensuring internal and external narratives stay aligned and sequenced.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead highly sensitive employee communications:\u0026lt;/strong\u0026gt; Own the end-to-end strategy, narrative creation, and execution for high-stakes, sensitive corporate scenarios, ensuring absolute confidentiality, accuracy, and cultural alignment. Including but not limited to employment legal issues, ethics and misconduct cases, regulatory or legal actions, and safety \u0026amp;amp; security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage transactional \u0026amp;amp; structural change comms:\u0026lt;/strong\u0026gt; Drive the internal communication strategy for complex corporate evolutions, including Mergers \u0026amp;amp; Acquisitions (M\u0026amp;amp;A), strategic transactions, organizational redesigns, and executive transitions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advise on social Issues:\u0026lt;/strong\u0026gt; Provide strategic counsel and develop thoughtful framework-driven messaging regarding complex external political and social issues, balancing company values with employee sentiment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate cross functionally:\u0026lt;/strong\u0026gt; Partner deeply with Legal, HR, Employee Relations, Security, and Corporate Affairs to operationalize communications around sensitive matters, ensuring a unified, legally compliant, and compassionate voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support finance communications: \u0026lt;/strong\u0026gt;Partner with the Finance org and ghostwrite for the CFO on both companywide financial moments (earnings, financial updates) and the CFO\u0026#39;s internal comms to the finance org, including quarterly updates and finance org all hands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flex across the IC portfolio: \u0026lt;/strong\u0026gt;When there isn’t an active strategic project or crisis, plug into the broader work of the team (Q\u0026amp;amp;A prep, All Hands support, comms campaigns, etc.) and whatever else needs a strong writer and thinker.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;In-Role experience:\u0026lt;/strong\u0026gt; 10+ years of experience in internal communications, corporate communications, or crisis management, with a proven track record operating at a principal or senior manager level within a global technology company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic partnership and execution:\u0026lt;/strong\u0026gt; Demonstrated experience acting as a trusted right-hand to communications leadership, helping to steer broader program strategy while simultaneously executing on the ground.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Crisis \u0026amp;amp; sensitive comms expertise:\u0026lt;/strong\u0026gt; Deep, hands-on experience managing highly confidential and sensitive communications, particularly around M\u0026amp;amp;A, restructuring, legal actions, and complex workplace issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive presence and discretion:\u0026lt;/strong\u0026gt; Exceptional emotional intelligence, commanding poise under pressure, and the ability to interface with and influence C-suite executives and legal counsel on highly sensitive matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project management: \u0026lt;/strong\u0026gt;Very comfortable moving between strategic and tactical work, holding multiple projects to deadline, managing stakeholders, keeping partners informed, etc. Strong operational muscle to complement the strategic and creative work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ghostwriting range: \u0026lt;/strong\u0026gt;Proven ability to write in the voice of a variety of leaders, often for people you don’t work with daily and with limited advance notice. Quick study on tone, cadence, and point of view.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic excellence:\u0026lt;/strong\u0026gt; Masterful storytelling and writing capabilities, with the ability to distill complex legal, regulatory, or organizational nuances into transparent, engaging, and culturally resonant employee communications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - $208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until September 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8115128","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3515051,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8115128,"updated_at":"2026-08-10T15:02:26-04:00","requisition_id":"50925","title":"Principal Presales Engineer","company_name":"Twilio","first_published":"2026-08-10T15:02:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Principal Presales Engineer on Twilio’s Strategic Communications team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our Strategic segment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Presales Engineer you will be fully autonomous. You will be capable of driving the technical side of all but the most complex opportunities independently. Furthermore, you will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Solutions Engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $138,872.00- $173,590.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592.00 - $183,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304.00 - $192,880.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until September 30 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8000178","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3469069,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":8000178,"updated_at":"2026-08-12T10:28:46-04:00","requisition_id":"50679","title":"Principal Presales Engineer (German Speaking) ","company_name":"Twilio","first_published":"2026-06-12T10:27:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Presales Engineer, DACH.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Principal Presales Engineer is a critical part of the sales team focused on our both New Business and Strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor less experienced Presales Engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python, PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient German speaker\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with customers in the DACH region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;This role will be remote and based in the UK, Ireland or Spain\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8069243","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3496389,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5PD5225-1","value_type":"single_select"}],"id":8069243,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50765","title":"Principal Product Manager, Enterprise Commerce Platform","company_name":"Twilio","first_published":"2026-07-21T16:06:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Product Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to bridge complex, multi-year enterprise deal structures with seamless, institutional-grade product usage experiences. You will empower global sales teams by architecting intuitive commercial frameworks and building secure infrastructure for large corporate clients to manage financial assets and usage across Twilio. We seek an entrepreneurial leader passionate about solving technical scaling challenges at the intersection of traditional enterprise systems and next-generation technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Strategy \u0026amp;amp; Vision:\u0026lt;/strong\u0026gt; Define and drive the multi-year product roadmap for the consumption based billing ecosystem, aligning with corporate treasury, finance and GTM teams. Own the long-term vision for building extensible capabilities that support complex, multi-year, sales-led agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Governance \u0026amp;amp; Security Infrastructure:\u0026lt;/strong\u0026gt; Design robust, multi-user approval workflows, role-based privileges, and integrate institutional-grade security models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API \u0026amp;amp; Developer Experience:\u0026lt;/strong\u0026gt; Champion the developer journey and experiences. .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance \u0026amp;amp; Treasury Integration:\u0026lt;/strong\u0026gt; Collaborate with legal, compliance, and engineering teams to ensure the platform meets global regulatory payment and consumption billing standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ Years of Product Leadership:\u0026lt;/strong\u0026gt; A proven track record of managing high-impact products within SaaS, PaaS, FinTech, or developer platform ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Entrepreneurial Mindset \u0026amp;amp; Strategic Acumen:\u0026lt;/strong\u0026gt; A self-starter attitude with a deep understanding of how large B2B organizations, GTM teams, and complex, multi-year enterprise sales cycles operate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consumption Billing:\u0026lt;/strong\u0026gt; Familiarity with modern lare scale consumption billing infrastructure, enterprise payment and billing management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Technical Chops:\u0026lt;/strong\u0026gt; The ability to go deep with engineering teams. You are comfortable discussing architectural trade-offs regarding APIs, scalability, and highly distributed ledger systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mastery of Cross-Functional Communication:\u0026lt;/strong\u0026gt; Exceptional storytelling skills, with a knack for aligning internal executives, legal/compliance teams, sales orgs, and external enterprise stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Domain Experience:\u0026lt;/strong\u0026gt; Prior experience building monetization, billing, pricing engines for top-tier platforms (e.g., AWS, Stripe, Snowflake).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Skills:\u0026lt;/strong\u0026gt; Proficiency with SQL/analytics tools (Amplitude, Mixpanel, Tableau), agile delivery frameworks, and a track record of driving cross-functional alignment in remote-first cultures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.\u0026lt;br\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;br\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600 .\u0026lt;br\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 16, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8069245","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3496390,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5PD5225-1","value_type":"single_select"}],"id":8069245,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50763","title":"Principal Product Manager - Product Catalog","company_name":"Twilio","first_published":"2026-07-21T14:38:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Product Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to evolve our global Product Catalog platform. You will lead the development of foundational data models, API syndication layers, and internal tools defining how Twilio products are packaged and launched. Working across platform engineering, finance, and operations, you will own the backend lifecycle—from NPI governance to downstream billing—driving architectural unity and accelerating time-to-market for our diverse communication and data portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define Unified Strategy \u0026amp;amp; Taxonomy:\u0026lt;/strong\u0026gt; Architect and execute a comprehensive product roadmap for a centralized, multi-tenant product catalog service that scales across Twilio\u0026#39;s global infrastructure. Establish the global category hierarchies, data schemas, and parent-child variations required to represent complex developer APIs and consumption-based usage units.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Accelerate New Product Introduction (NPI):\u0026lt;/strong\u0026gt; Design, standardize, and scale the end-to-end NPI launch framework. Reduce time-to-market by transforming manual commercialization workflows into automated, self-service paths that allow product teams to rapidly configure and launch new SKUs globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Standardize Catalog Governance \u0026amp;amp; Tooling:\u0026lt;/strong\u0026gt; Design developer-friendly API schemas and internal PIM (Product Information Management) UI tooling to allow distributed product teams (SMS, Voice, AI Agents) to self-serve catalog listings, localization attributes, and pricing metadata with zero friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Acquisition, Ingestion \u0026amp;amp; System Consolidation:\u0026lt;/strong\u0026gt; Lead the technical strategy to seamlessly migrate and ingest legacy configurations and acquired product entities (e.g., Twilio Segment) into a single, cohesive billing and product registry. Build robust ingestion pipelines and bulk operation tools to manage the state machine and lifecycle of thousands of SKUs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Quality \u0026amp;amp; Cross-Functional Consensus:\u0026lt;/strong\u0026gt; Act as the strategic bridge between engineering, data infrastructure, finance, sales ops, and Twilio Trust Hub. Enforce strict normalization and de-duplication standards to ensure absolute downstream billing accuracy, zero margin leakage, and strict compliance with global telecom regulations during NPI rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize Search \u0026amp;amp; Downstream Discovery:\u0026lt;/strong\u0026gt; Collaborate with core Console teams to optimize how high-performance catalog metadata flows into customer discovery workflows, customer portals, and AI-driven assistant frameworks. Ensure core catalog APIs deliver rapid, reliable synchronization across all global environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep SaaS/PaaS Experience:\u0026lt;/strong\u0026gt; Minimum of 10+ years of product management experience specifically focused on APIs, developer tooling, highly distributed backend cloud architecture, or master data orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mastery of Enterprise Platform Data:\u0026lt;/strong\u0026gt; Proven success building or heavily scaling internal platforms like Enterprise Product Information Management (PIM), CPQ (Configure, Price, Quote) engines, billing line registries, or multi-tenant graph architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;NPI \u0026amp;amp; Go-To-Market Lifecycle Ownership:\u0026lt;/strong\u0026gt; Proven track record of defining cross-functional NPI processes, managing SKU lifecycle state machines (Alpha/Beta to GA, deprecation, and sunsetting), and streamlining commercial readiness pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Acumen:\u0026lt;/strong\u0026gt; Extreme comfort working directly with principal engineers on complex database schema designs, graph databases, data entity relationships, attribute modeling, and downstream service propagation times.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ruthless Prioritization:\u0026lt;/strong\u0026gt; Demonstrated ability to decode vague platform priorities, manage heavily conflicting internal stakeholder inputs, and confidently secure executive buy-in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Academic Background:\u0026lt;/strong\u0026gt; BS in Computer Science, Computer Engineering, or equivalent highly technical practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Catalog Architecture \u0026amp;amp; Monetization:\u0026lt;/strong\u0026gt; Designed enterprise product catalog schemas and rules engines to drive complex usage-based pricing, consumption metering models, and multi-product bundle dependencies across billing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Regulated Catalog Governance:\u0026lt;/strong\u0026gt; Led product catalog data governance and master data management (MDM) across globally regulated environments (telecom, FinTech, KYC), ensuring legal compliance, schema auditability, and data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 16, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8083821","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3502266,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5PD5225-1","value_type":"single_select"}],"id":8083821,"updated_at":"2026-08-04T17:50:46-04:00","requisition_id":"50836","title":"Principal Product Manager: Talent Acquisition \u0026 Management Applications","company_name":"Twilio","first_published":"2026-07-24T14:59:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Product Manager: Talent Acquisition \u0026amp;amp; Management Applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead the development and enhancements of our talent lifecycle applications across Talent Acquisition, Talent Management and Employee Listening, such as Workday, Eightfold and Qualtrics. The Principal Product Manager will work closely with Centers of Excellence (COEs) and program owners to drive innovative technical solutions and ensure timely delivery aligned with enterprise talent strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product Strategy \u0026amp;amp; Platform Ownership\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product strategy and roadmap for talent lifecycle applications such as Workday, Eightfold, Qualtrics, HackerRank, and bespoke TA applications, i.e HackerRank.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with COEs, program owners, HR leadership, and other stakeholders to capture business needs, define success criteria, and align product vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional teams through the full product lifecycle including requirements gathering, prioritization, development, testing, and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business needs and priorities into clear product direction and capability roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide product leadership for AI-enabled capabilities, including talent intelligence, matching, and skills-based career pathing \u0026amp;amp; inference, ensuring alignment with business processes and policies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Delivery Excellence\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide clear direction on priorities, sequencing, and scope to delivery teams, enabling aligned execution against roadmap objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead definition of product requirements and capability design, translating business needs into clear, actionable specifications for delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion Agile processes, participating in sprint planning, backlog grooming, and release planning to ensure consistent delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own user acceptance testing (UAT) strategy and validation, defining success criteria, guiding test scenarios, and ensuring solutions meet business requirements prior to scaled deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and orchestrate proof-of-concept initiatives and pilot programs for new capabilities (e.g., AI-enabled solutions), partnering with delivery teams to validate feasibility, business value, and scalability before broader rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to evaluate pilot outcomes and inform roadmap priorities, balancing innovation with operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with organizational standards around data security, privacy, and governance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Vendor \u0026amp;amp; Customer Relationship\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build strong vendor relationships, managing third-party partnerships, feature adoptions and rollouts, and integrations seamlessly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze system performance and user feedback to identify opportunities for continuous improvement and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate product updates and changes effectively to stakeholders, end-users, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in HR Technology, HRIS, or SaaS product management roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Technology, Human Resources, or a related discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success leading complex Talent Acquisition technology initiatives in global enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise with recruiting platforms such as Eightfold, Workday, or comparable ATS/CRM solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML concepts in recruiting, such as skills inference and matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of end-to-end recruiting processes and how technology enables them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence without authority, manage competing priorities, and drive alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of recruitment, talent development, workforce planning processes, and the technology that supports them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in Agile software development methodologies and tools (e.g., Jira, Confluence).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and stakeholder management skills, able to influence at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing vendor partnerships and driving integrations across systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and data-driven mindset, with the ability to define and track KPIs and using data to inform product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Certifications in product management (e.g., CSPO, PMP) or HRIS domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with AI-driven talent acquisition tools and assessment technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with UX design principles as they relate to enterprise HR systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and based in the East Coast, USA\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280- $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 08/01/2026 but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8081530","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3501181,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":8081530,"updated_at":"2026-08-10T03:18:16-04:00","requisition_id":"50707","title":"Principal Software Engineer","company_name":"Twilio","first_published":"2026-07-27T10:42:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Principal Software Engineer on our Data Substrate team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced and visionary Principal Engineer to join our team and lead the design and development of our Data Platform. In this role, you will be responsible for architecting scalable and reliable data solutions, driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and development of our data infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in\u0026amp;nbsp; software development, or a related field, with at least 5 years in a technical leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting, delivering, and driving technical strategy of large-scale data platforms, especially utilizing cloud computing systems like AWS and deploying via K8s/Terraform/Helm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Clickhouse, Kafka, Spark and deep understanding of how partitioning, slicing and dicing big data works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in programming languages such as Python, Java, Bash, Go, with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of elevating engineering standards, mentoring across teams, and influencing organizational technical decisions, not just at the squad level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep commitment to operational excellence, with demonstrated experience in architecting for high availability, observability, and incident response in distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of tying into various authorization/authentication systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking and network security knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Clickhouse: demonstrated experience in architecting, tuning, and operating Clickhouse at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado: $188,240 - $235,300.00 \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/6/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7644471","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3368252,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":7644471,"updated_at":"2026-08-04T17:41:28-04:00","requisition_id":"49841","title":"Principal Software Engineer","company_name":"Twilio","first_published":"2026-03-17T08:36:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead the planning, design, development, and testing of large-scale software systems and new product capabilities, including cloud and internet-facing services. You’ll set technical direction, drive delivery using modern engineering practices, and ensure what we ship is secure, compliant, and production-ready. You’ll partner closely with product and engineering teams to turn requirements into reliable, high-quality software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead architecture and system design for complex, distributed software systems; guide teams toward scalable, maintainable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and review high-quality code for core services, APIs, platforms, and/or user-facing applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business goals into technical roadmaps, identify tradeoffs, and align stakeholders on solution direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system resiliency, latency, throughput, and cost efficiency; establish SLOs/SLAs and operational practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive standards for coding, testing, CI/CD, observability, security, and documentation; champion automation and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering managers, staff engineers, and product leaders to coordinate delivery across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor engineers at all levels; lead design reviews, incident postmortems, and technical deep dives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify technical risks early (security, scalability, compliance) and drive mitigation plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience designing and developing highly-available, high-scale, secure, mission critical native cloud enterprise SaaS applications in Java, Go or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of architectural patterns and archetypes for building mature services, especially for distributed and multi-regional deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent abilities in high level service design - modeling interfaces and internals in a proper modular, composable, and extensible way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS, GCP or other public cloud infrastructure platforms. Multi-region deployment is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building distributed systems at scale based on microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with REST API design and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with data architecture such as Clickhouse, Lakehouse, Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL/NoSQL databases and caches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with streaming systems such as Kafka, Flink, Spark\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with container technologies - Docker/Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing modern automated testing and CI/CD pipelines. Develop, Test, Deploy your code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in solving complex production issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India \u0026amp;lt;Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi\u0026amp;gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067270","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3495608,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":8067270,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50169","title":"Principal Software Engineer - Identity Graph","company_name":"Twilio","first_published":"2026-07-17T13:46:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as a Principal Software Engineer for Stytch, where you\u0026#39;ll shape the next generation of identity storage, relationship tracking and resolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Software Engineer, you will serve as the technical anchor for a brand new, 0-1 initiative: building an Identity Graph on the Fraud \u0026amp;amp; Risk teams. This foundational platform will synthesize data across multi-cadence sources to provide real-time identity resolution across multiple use cases. You will take early-stage concepts and POCs, wrangle ambiguity, and actively clarify boundaries to turn them into an actional MVP. In this role you will help own the platform\u0026#39;s technical direction, creating a clean separation between the graph substrate and downstream consumers. You’ll partner closely with product management, architect and engineering leadership to drive cross-team alignment and manage stakeholder expectations. This is a rare change to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the technical vision and system architecture for Identity Graph - evaluating and selecting the optimal technology stack to store complex identifiers and their relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain high-performance, synchronous read models capable of serving identifier topologies and risk postures fast enough for real time risk decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out complex data pipelines optimized for multi-cadence hydration, margin real-time dynamic events, periodic batch enrichments and static reference data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bake in strict privacy boundaries and secure PII handling from day 1.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with product and engineering leadership to manage expectations, set direction, and turn initial concepts into actionable plans,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wrangle ambiguity and execute with a bias for action in grey areas - proactively breaking down undefined problems, making pragmatic architectural trades offs and helping write requirements instead of waiting for them\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong production quality, resilience and observability standards for a large-scale data and distributed graph platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply collaborate with the engineering team, prioritizing mentorship, knowledge-sharing, and pairing to elevate the team’s technical bar while actively bringing others along with you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience in designing, building and operating high-scale, mission critical distributed systems, graph databases, and complex data models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on expertise in a production-grade code base in a modern programming language, setting best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience serving as a strong technical anchor, owning system architecture and vision, and leading cross-functional engineering teams through implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional ability to wrangle ambiguity and execute with a bias for action - proactively clarifying boundaries, defining scope and turning concepts into an actionable MVP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep commitment to collaborative team dynamics and mentorship, with a track record of prioritizing bringing others along and actively raising a team\u0026#39;s technical bar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with proven ability to manage stakeholder expectations and drive technical alignment across product and engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Go, Kubernetes, and DynamoDB or past experience with identity resolution or fraud detection systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building 0-1 foundational platforms or complex data infrastructure that ensures clean separation between core substrates and downstream consumers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing high-performance real-time synchronous read model and complex data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to partcipate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240 - $235,300\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - $249,100\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360 - $276,700\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7895241","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3431939,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5533-1","value_type":"single_select"}],"id":7895241,"updated_at":"2026-08-12T13:32:40-04:00","requisition_id":"50468","title":"Program Manager","company_name":"Twilio","first_published":"2026-08-11T14:59:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Twilio’s Professional Services’ \u0026amp;nbsp;team as our next Program Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position develops and delivers comprehensive technology solutions through consulting engagements of various durations and complexities across all of Twilio’s products and channels. These engagements help our customers bring their customer experience vision to life by guiding implementation best practices, providing solution design support and ensuring successful platform adoption using Twilio’s APIs and platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Program Managers combine deep expertise with technical knowledge of customer business objectives and use cases, acting as an extension of the customer’s team. A Program Manager\u0026#39;s primary responsibilities include setting, managing, and meeting customer expectations with regard to scope, budget, and timeline in order to meet contractual obligations.\u0026amp;nbsp; In addition, our Program Managers ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio.\u0026amp;nbsp; They stay one step ahead of customers, anticipating what they need to think about next and proactively setting the customer team up for success by monitoring industry trends and best practices relevant to their implementations. This role requires both strategic thinking and practical application—advising on solution design, supporting implementation activities, and directly contributing to customer success through hands-on engagement in solution delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Program Managers ensure customer engagements are strategically aligned to business outcomes by leading all aspects of the project lifecycle. Success in this role requires exceptional communication skills across in-person, virtual, and written formats to drive clarity, momentum, and results.\u0026amp;nbsp; Program Managers provide industry best practices, identify optimization opportunities, and work directly with customers and internal teams to architect, configure, and deploy solutions that drive platform adoption and revenue growth. As the primary point of contact throughout a project or program’s entire lifecycle, Program Managers are expected to be able to communicate with individual contributors, members of the C-Suite, and everyone in between.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set, manage, and meet customer expectations with regard to scope, budget, and timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure our customers have an excellent experience, see value from our solutions, and generate revenue for Twilio through successful implementations and expanded platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for our customers throughout engagement delivery, providing guidance on solution architecture, system configuration, integration patterns, and deployment strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee engagements that successfully lead customers through various stages of their Twilio implementation, including solution design, implementation, configuration, production monitoring, and ongoing adherence to Twilio’s best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other Twilio Professional Services team members to design, configure, and implement solutions. Contribute directly to technical discussions, and support solution delivery activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of technical resources who will architect solutions, configure systems, write custom code, and set up product integrations based on customer requirements and the agreed upon scope of work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively analyze customer usage \u0026amp;nbsp;patterns, technical health, and implementation approaches to identify optimization opportunities. Recommend solutions or additional services that can drive greater value and platform adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Send status reports, action logs, and other necessary project artifacts as outlined in the customer contract. Clearly communicate progress, risks and solutions to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of project/program management experience implementing or delivering software solutions, with a preference towards SaaS based solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication, persuasion, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle multiple competing priorities in a fast-paced environment either independently or as part of a team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take the initiative to drive projects forward even under ambiguous circumstances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate across all levels of the organization from engineers to executives, and to establish yourself as a trusted advisor to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to troubleshoot and resolve technical issues involving software configuration, data mapping and API integrations and system deployments. Strong problem-solving skills with both strategic and tactical application.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proven ability to serve as a subject matter expert and trusted advisor to customers in a software implementation or technical consulting environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in identifying technical blockers and dependency problems in advance of customer impact and working collaboratively to implement solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work non-standard, and holiday hours and other travel as needed to support Twilio and our customers business needs (typically not more than 10% annually).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing, configuring, or managing one or more Twilio-related technologies such as email, voice, messaging, video, Customer Data Platform, and/or 2FA.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating delivery frameworks, implementation methodologies, and reusable solution patterns to accelerate customer success and ensure consistency across engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AGILE, SCRUM, Six Sigma, KANBAN, or KAIZEN.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A certification from the Project Management Institute (PMI) or \u0026lt;a href=\u0026quot;http://scrum.org\u0026quot;\u0026gt;Scrum.org\u0026lt;/a\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with, implementing, or supporting a major CRM or SaaS platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of APIs and common web service integration pattern.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with integration platforms or middleware (Mulesoft, Workato, \u0026lt;a href=\u0026quot;http://tray.io\u0026quot;\u0026gt;Tray.io\u0026lt;/a\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience participating in sales and proposal presentations, demonstrating solutions, and qualifying opportunities for professional services engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in solution design, system configuration, and implementation support. Ability to provide hands-on guidance on technical architecture, integration patterns, and deployment strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of industry best practices, regulatory requirements, and use case patterns for communication channels (email, SMS, voice, video, etc.).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This role will be remote and located in Colombia. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately \u0026amp;lt;XX%\u0026amp;gt; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7818575","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3413687,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3AD6633-1","value_type":"single_select"}],"id":7818575,"updated_at":"2026-08-12T10:32:47-04:00","requisition_id":"50414","title":"Project Manager 3","company_name":"Twilio","first_published":"2026-06-24T18:42:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Delivery Project Manager (L3).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to \u0026lt;strong\u0026gt;drive the tactical execution and operational delivery of complex cross-functional projects within Global Operations.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Delivery Manager, you are the engine of project execution, transforming strategic vision into operational reality. You bridge the gap between business intent and technical execution, ensuring every initiative moves through the lifecycle with precision and speed. By partnering with \u0026lt;strong\u0026gt;Enterprise Technology\u0026lt;/strong\u0026gt; and being the voice of \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt;, you ensure our projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate\u0026lt;/strong\u0026gt; abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cultivate\u0026lt;/strong\u0026gt; deep partnerships across the \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt; ecosystem, specifically \u0026lt;strong\u0026gt;Global Customer Services, Global Customer Support Operations, and Onboarding \u0026amp;amp; Compliance\u0026lt;/strong\u0026gt;,to ensure project scalability and total operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive\u0026lt;/strong\u0026gt; project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify\u0026lt;/strong\u0026gt; and mitigate risks by serving as an \u0026quot;early warning system,\u0026quot; mapping complex dependencies across \u0026lt;strong\u0026gt;Enterprise Technology\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt; to protect the critical path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generate\u0026lt;/strong\u0026gt; high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coordinate\u0026lt;/strong\u0026gt; launch synchronization between \u0026lt;strong\u0026gt;Enterprise Technology\u0026lt;/strong\u0026gt; releases and \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt; enablement, ensuring technical deliverables map perfectly to business-facing launch dates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Literacy:\u0026lt;/strong\u0026gt; Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution Skills:\u0026lt;/strong\u0026gt; Demonstrated expertise in managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tooling Proficiency:\u0026lt;/strong\u0026gt; Advanced experience using project management and tracking tools (e.g., Airtable, Jira, or Asana) to maintain high-integrity documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Context:\u0026lt;/strong\u0026gt; Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding \u0026amp;amp; Compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP, or another program management certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7481689","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3320256,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1332-1","value_type":"single_select"}],"id":7481689,"updated_at":"2026-08-04T17:50:38-04:00","requisition_id":"R251552","title":"Sales Development Representative","company_name":"Twilio","first_published":"2025-12-17T13:51:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Development Representative supporting our New Business and Strategic Sales organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed\u0026amp;nbsp;to grow and develop pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth-oriented and ready to build toward future leadership or customer-facing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goal-oriented and biased toward action (our quota is the floor, not the ceiling!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with change and energized by a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy variety and creativity in your day-to-day workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a demonstrated ability to navigate challenges with resilience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace responsibility and enjoy partnering with Account Executives as part of a team\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $25.75/hr - $32.19/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $27.18/hr - $33.98.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.62/hr - $35.77/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":634,"name":"Sales Development","child_ids":[],"parent_id":34752}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8064093","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3494356,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SM5SLS315-C","value_type":"single_select"}],"id":8064093,"updated_at":"2026-08-04T17:42:24-04:00","requisition_id":"50782","title":"Sales Director, Strategic Accounts DACH \u0026 Benelux","company_name":"Twilio","first_published":"2026-07-14T06:46:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Director, Strategic Accounts DACH \u0026amp;amp; Benelux.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;lead one of our Strategic Account Executive teams selling into DACH \u0026amp;amp; Benelux within the EMEA Region. Reporting into our EMEA Regional Vice President for South \u0026amp;amp; DACH, the right person for this role is an experienced Strategic relationship builder who is adept at building high-performing teams of solution selling Account Executives disciplined in growing and expanding existing customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a high performing team of account executives that manage existing customer relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable and coach your team around how to engage across various levels of customer maturity and segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with our Professional Services \u0026amp;amp; Partner teams to help existing customers achieve success as they launch new use cases onto the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast your team overachieving on their goals, and deftly present your guidance to your management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of managerial experience within a high performing CPaaS, Communications or API based company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building teams, managing all monthly forecasting, supporting fiscal planning and revenue tracking for all major accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a remote team spread across different countries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding revenue targets and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience in selling CPaaS or SaaS and managing complex sales negotiations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who can work with minimal supervision to drive results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and working cross-functionally in a high growth business landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree or equivalent required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energy and enthusiasm with a willingness to travel.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills and strong executive presence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organisation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in UK, Spain or Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7599044","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3357508,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3IT6583-1","value_type":"single_select"}],"id":7599044,"updated_at":"2026-08-12T11:32:58-04:00","requisition_id":"50016","title":"Security Compliance \u0026 Regulatory Affairs Analyst","company_name":"Twilio","first_published":"2026-02-11T13:41:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026lt;strong\u0026gt; Security Compliance \u0026amp;amp; Regulatory Affairs Analyst\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to support Twilio’s global security regulatory program and directly support the SCRA Lead in executing and scaling the company’s regulatory strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is responsible for independently owning delegated components of regulatory analysis, triage, normalization, and operationalization of global cybersecurity and telecom regulatory obligations (e.g., NIS 2, TSA UK, Singapore IMDA), while contributing to broader program-level initiatives led by the SCRA Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role operates with high autonomy and is expected to take ownership of assigned workstreams end-to-end, requiring strong critical thinking, defensible regulatory interpretation, designing and executing cross-functional initiatives, and the ability to operate without detailed instruction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the SCRA Lead in executing Twilio’s global security regulatory strategy, including contributing to program design, prioritization, and long-term regulatory planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently interpret complex and ambiguous regulatory frameworks (e.g., NIS 2, EU transpositions, TSA UK) and provide structured outputs that support Lead-level strategy and decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy, traceability, and audit readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute and continuously improve the Cyber Regulation Intake \u0026amp;amp; Triage process in partnership with Legal, ensuring consistent classification, routing, and lifecycle tracking of regulatory obligations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map regulatory requirements to internal control frameworks (e.g., UCF, ISO 27001, internal standards), identifying gaps and supporting Lead-driven control strategy decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop regulator-ready and high-quality artifacts, including evidence mappings, control narratives, risk statements, and audit support documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, analyze, and escalate regulatory risks and audit obligations, supporting proactive planning and risk visibility at the program level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Legal, Public Policy, R\u0026amp;amp;D, Security, Product, Sales, and Risk teams, supporting the Lead in aligning regulatory interpretation with technical and business implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive execution of process improvements, tooling enhancements, and automation initiatives defined by the SCRA program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with high ownership and accountability, executing work independently while aligning to strategic direction set by the SCRA Lead\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 5+ years of experience in security compliance, telecom compliance, regulatory affairs, GRC, or related domain within a global technology, cloud, or telecom environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience: Experience interpreting and operationalizing security frameworks and regulations (e.g., NIS 2, ISO 27001, SOC 2, telecom regulatory regimes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience: Experience mapping regulatory requirements to control frameworks, policies, and technical implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Domain Expertise: Broad understanding of security architecture, networking, access control, software development, cryptography, and operations. You should be fluent in how security controls are implemented across applications, systems, and cloud platforms to reduce inherent risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Domain Expertise: Ability to analyze ambiguous regulations / regulatory requirements and produce defensible interpretations to support leadership decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: Strong written communication skills with ability to produce audit-ready and regulator-defensible documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Partnership: Proven ability to collaborate across Legal, Engineering, Security, Product, Sales, and Risk teams in support of program objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Mindset: High level of self-sufficiency, critical thinking, and ownership, with ability to execute without detailed instruction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability: Demonstrated ability to independently execute and deliver complex workstreams end-to-end, while operating under high-level guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability: Ability to manage multiple concurrent priorities in a global, fast-evolving regulatory landscape\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Domain Expertise: Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, APIs, and microservices architectures. Experience in the Telecommunications sector (e.g. telecommunications or CPaaS environments involving messaging, voice, network security) highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with primary global regulatory regimes (EU, UK, APAC, LATAM)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with regulatory repositories, intake/triage workflows, or compliance automation systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting external audits or regulator engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-Octane Individual Contributor: You are a self-starter who takes pride in being a \u0026quot;force multiplier.\u0026quot; You have a proven ability to produce high-quality, audit-ready deliverables with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master of Multi-Tasking: Exceptional organizational skills with the ability to context-switch effectively, managing a high volume of concurrent projects and emerging regulations without sacrificing depth or accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative Partner: You don\u0026#39;t work in a silo. You are skilled at building bridges across Legal, R\u0026amp;amp;D, Security, and IT, ensuring that Security Regulatory Affairs is integrated as a seamless partner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficiency Expert: You are constantly looking for ways to optimize your own output and team processes, turning manual, repetitive tasks into streamlined, automated successes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Presence: Ability to distill granular technical findings into concise, high-level summaries that drive decision-making at the leadership level.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8023560","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3478436,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2IT6582-1","value_type":"single_select"}],"id":8023560,"updated_at":"2026-08-12T10:29:20-04:00","requisition_id":"50551","title":"Security Engineer, Incident Response","company_name":"Twilio","first_published":"2026-07-10T12:12:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Security Engineer, Incident Response\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments.\u0026amp;nbsp; You will work within a team that partners with R\u0026amp;amp;D Engineering and R\u0026amp;amp;D Business teams to develop scalable processes and technical solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience: 3+ years of security incident response in a production-cloud environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject-matter expert on security issues and technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across a technology stack on difficult security challenges and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM platforms and the ability to extend their functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SOAR tools and automating manual security processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in either AWS, GCP, or other large cloud platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with every level of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI Model Security \u0026amp;amp; Posture Management: Support Implementation of\u0026amp;nbsp; controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Artifact \u0026amp;amp; Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland or U.K.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8055481","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3478436,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2IT6582-1","value_type":"single_select"}],"id":8055481,"updated_at":"2026-08-12T10:29:20-04:00","requisition_id":"50551","title":"Security Engineer, Incident Response","company_name":"Twilio","first_published":"2026-07-10T16:10:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Security Engineer, Incident Response\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments.\u0026amp;nbsp; You will work within a team that partners with R\u0026amp;amp;D Engineering and R\u0026amp;amp;D Business teams to develop scalable processes and technical solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience: 3+ years of security incident response in a production-cloud environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject-matter expert on security issues and technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across a technology stack on difficult security challenges and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM platforms and the ability to extend their functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SOAR tools and automating manual security processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in either AWS, GCP, or other large cloud platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with every level of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI Model Security \u0026amp;amp; Posture Management: Support Implementation of\u0026amp;nbsp; controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Artifact \u0026amp;amp; Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland or U.K.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8045978","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3487353,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-N","value_type":"single_select"}],"id":8045978,"updated_at":"2026-08-04T17:42:19-04:00","requisition_id":"50759","title":"Senior Account Executive","company_name":"Twilio","first_published":"2026-07-21T13:43:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Enterprise Account Executive UK/I/Northern Europe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across UK/I/Northern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic / environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS \u0026amp;amp; Customer Engagement ecosystem and familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contact centre agent productivity and Conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK or Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8088440","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3504363,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3IT6583-1","value_type":"single_select"}],"id":8088440,"updated_at":"2026-08-12T10:24:51-04:00","requisition_id":"50834","title":"Senior Analyst, Security Risk","company_name":"Twilio","first_published":"2026-07-27T16:13:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Security Risk Senior Analyst.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Security Risk Analyst will be a key member of the One Twilio Risk Management program, focused on maturing our Security risk posture by facilitating risk identification and treatment. The team works closely with our Product and Engineering teams to ensure all areas of cyber risk are identified across Twilio and that risk methodologies are operationally effective and in compliance with regulations (e.g. Cybersecurity and/or Telecom / sector-specific regulations) and industry best practice security measures (e.g. NIST RMF, AI RMF, COSO, ISO 31000). This role provides an exciting opportunity for experienced risk professionals who are passionate about risk management and ready to contribute to the continued growth and maturity of risk practices within a dynamic organization like Twilio.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute and improve upon daily operations of the One Twilio Risk Management program which includes the further establishment of automated operations for all areas of cyber risk.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and maintain risk register(s) to track key risk indicators (KRIs) and ensure risks are identified, evaluated, and mitigated appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ensure risks are clearly communicated and actionable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and assess the effectiveness of risk treatment strategies and recommend solutions when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and deliver regular risk reports, dashboards, and presentations to internal and external stakeholders, highlighting key risk trends, issues, and mitigation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze risk data from various sources to assess trends and develop predictive models for potential risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data analytics and risk modeling tools to assess the legal, financial, operational, and security impact of risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop ad-hoc reports and presentations as required to support risk decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with internal and external auditors to support compliance assessments and resolve any risk-related findings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Risk Management experience, working with security-centric risk management and compliance frameworks. Experience maturing an industry accepted risk framework including but not limited to NIST Risk Management Framework, COSO Enterprise Risk Management, or ISO 31000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent cross-functional collaboration leveraging relationships to establish strategic direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and executing qualitative and quantitative risk analyses to translate technical vulnerabilities into measurable business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating vulnerabilities, control gaps and systematic limitations into clear, actionable risk statements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing large scale, heavily regulated, multi-entity, cross-functional risk assessments, risk registers, and compliance programs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of working with technical security and Engineering / IT to implement technical risk/control solutions with the ability to interpret control requirements and relay those to different stakeholder groups with strong technical knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias towards automation and tooling to scale program impact and reach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI to streamline risk operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, written, and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible and able to manage multiple projects under tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and adaptable to fast changing environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker and problem solver with exceptional communication skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Risk Management, Business, Finance, Cybersecurity, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional certifications (e.g., CRISC, CISA, CISSP, FRM) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with the ability to interpret complex data and present actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to translate risk into clear, actionable recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with enterprise AI and GRC tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with project management and working across multiple teams and departments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$99,760 - $124,700\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 12.5%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8048661","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3488432,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5333-1","value_type":"single_select"}],"id":8048661,"updated_at":"2026-08-12T10:29:24-04:00","requisition_id":"50701","title":"Senior Application Engineer, Zuora Billing ","company_name":"Twilio","first_published":"2026-07-17T06:14:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s Senior Application Engineer, Zuora Billing\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to join our Enterprise Application Development and Operations team as senior Application Engineer who is responsible for design, configure, develop and test Zuora billing to support the requirements of\u0026amp;nbsp; the Finance, quote, Billing, AR, Revenue, Collections \u0026amp;amp; Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic.\u0026amp;nbsp; The candidate should be able to conduct design workshops with the business, build a prototype of the system for demos before the start of the development phase. Should be able to mentor a couple of junior consultants under him/her. Should be able to work well under pressure to meet ongoing and overlapping deadlines within short time constraints.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to be having strong knowledge Zuora SaaS Billing, Usage and Subscriptions, product and pricing config, Cash application and Revenue processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and billing teams to drive automations and innovation. You will gather requirements, design, configure, develop , test and maintain\u0026amp;nbsp; Zuora billing.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design aligned to business and finance processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive advanced Zuora configurations including custom workflows (automation, integrations, error handling), mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, custom reports/data sources, and billing performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and support robust integrations between Zuora and enterprise systems (Oracle ERP, tax engines, payment gateways, CRM, data platforms), including API-based integrations, middleware flows, automated reconciliations, and audit control mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own post–go-live production support, including incident management (P1/P2), root cause analysis, change and release management, operational stability, and support for financial close and compliance processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead full lifecycle implementations (requirements through hypercare), provide governance and technical leadership, mentor team members, ensure documentation and knowledge transfer, and represent Zuora architecture in executive and cross-functional design forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops and executes system conversion and implementations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Zuora subscriptions, billing, product and pricing management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have knowledge on integrations around Zuora with Salesforce, Oracle ERP, Banks, Payment Gateways, and Avalara tax.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in\u0026amp;nbsp; Zuora platform, objects, Custom events and Zuora workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge on developing and executing system conversion and implementations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of Customer aging, AR to GL reconciliation and month end processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Should have a good knowledge of change management, Agile methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B.Tech or an MBA graduate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Zuora Billing Solution Lead\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8084593","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3502594,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4LG6394-1","value_type":"single_select"}],"id":8084593,"updated_at":"2026-08-12T10:25:00-04:00","requisition_id":"R261050","title":"Senior Counsel, Commercial","company_name":"Twilio","first_published":"2026-07-24T22:59:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Counsel, Commercial.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable the growing commercial legal team to support the Go-to-Market Sales team at Twilio.\u0026amp;nbsp; You will partner with the enterprise sales team to manage the full life-cycle negotiation of complex enterprise sales deals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s legal team prides itself on the trust it has built across the business through consistently providing practical and sound legal advice. Your unique skill set and experience are critical to help support our thriving and growing business and reinforce the trust and partnership we have cultivated with teams across the company.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise Twilio’s internal clients on contract interpretation and negotiation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect the company from risk, comply with all applicable local laws and regulations, and are in line with Twilio’s values.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek to understand the context of the positions of Twilio’s customers and the requests from Twilio’s internal clients.\u0026amp;nbsp; Strive to solve problems and address issues from their perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and prioritize which matters and issues are most worthy or in need of your attention at any given time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;J.D. with strong academic credentials and demonstrated record of success as a lawyer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Member of local State Bar or eligible to register as Registered In-House Counsel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of commercial transactions experience with at least 4 years of negotiating complex technology transactions (e.g., SaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a large sales organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Ability to structure, draft and negotiate a high volume and broad range of commercial contracts, including Master Services Agreements, Professional Services Agreements, Non-Disclosure Agreements, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to provide entrepreneurial, quick-thinking, pragmatic, business-oriented advice and recommendations that properly balances the legal risk and business reward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to take complex legal concepts and explain them in a way that allows a non-lawyer to understand the issue and the associated risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, both written and verbal, including the ability to advocate for a position while maintaining a collaborative and open-minded approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Ability to triage a heavy workflow, setting appropriate expectations with internal clients and delivering results efficiently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CAD $145,840 - CAD $182,300\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15% (When Applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26692,"name":"Legal","child_ids":[],"parent_id":638}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8081781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3501457,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4LG6394-1","value_type":"single_select"}],"id":8081781,"updated_at":"2026-08-04T17:50:46-04:00","requisition_id":"50761","title":"Senior Counsel, Commercial","company_name":"Twilio","first_published":"2026-07-24T22:11:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Counsel, Commercial.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable the growing commercial legal team to support the Go-to-Market Sales team at Twilio.\u0026amp;nbsp; You will partner with the enterprise sales team to manage the full life-cycle negotiation of complex enterprise sales deals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s legal team prides itself on the trust it has built across the business through consistently providing practical and sound legal advice. Your unique skill set and experience are critical to help support our thriving and growing business and reinforce the trust and partnership we have cultivated with teams across the company.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise Twilio’s internal clients on contract interpretation and negotiation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect the company from risk, comply with all applicable local laws and regulations, and are in line with Twilio’s values.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek to understand the context of the positions of Twilio’s customers and the requests from Twilio’s internal clients.\u0026amp;nbsp; Strive to solve problems and address issues from their perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and prioritize which matters and issues are most worthy or in need of your attention at any given time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;J.D. with strong academic credentials and demonstrated record of success as a lawyer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Member of local State Bar or eligible to register as Registered In-House Counsel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of commercial transactions experience with at least 4 years of negotiating complex technology transactions (e.g., SaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a large sales organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Ability to structure, draft and negotiate a high volume and broad range of commercial contracts, including Master Services Agreements, Professional Services Agreements, Non-Disclosure Agreements, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to provide entrepreneurial, quick-thinking, pragmatic, business-oriented advice and recommendations that properly balances the legal risk and business reward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to take complex legal concepts and explain them in a way that allows a non-lawyer to understand the issue and the associated risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, both written and verbal, including the ability to advocate for a position while maintaining a collaborative and open-minded approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Ability to triage a heavy workflow, setting appropriate expectations with internal clients and delivering results efficiently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 28th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26692,"name":"Legal","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8029164","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3480699,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM6MK2536-1","value_type":"single_select"}],"id":8029164,"updated_at":"2026-08-04T17:50:43-04:00","requisition_id":"50571","title":"Senior Director, Analyst Relations","company_name":"Twilio","first_published":"2026-06-26T17:35:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Director, Analyst Relations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead our global AR strategy across our core and emerging enterprise tech portfolio, spanning CPaaS, Customer Data Platforms (CDP), Identity, Conversational AI, and comprehensive Customer Engagement Platforms. This is a high-visibility leadership role tailored for a sophisticated communicator who commands executive presence and possesses a deep mastery of the modern B2B enterprise technology landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the architect of our analyst strategy, you will lead and grow a high-performing team tasked with a critical mission: maintaining and solidifying our undisputed leadership in established markets while educating, influencing, and shaping the narrative in the new and emerging categories that define our future. You will serve as a trusted advisor to our executive team and a compelling storyteller to the industry’s most influential market analysts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Vision \u0026amp;amp; Execution:\u0026lt;/strong\u0026gt; Set the global analyst relations strategy across our core and emerging portfolio. Drive execution by partnering cross-functionally across Communications, PMM and R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyst Engagement \u0026amp;amp; Advocacy:\u0026lt;/strong\u0026gt; Build and nurture deep, trust-based relationships with tier-one firms (Gartner, Forrester, IDC) and key industry consultants. Lead strategic advisory sessions, briefings, inquiries, and flagship events like our Analyst Summit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Category \u0026amp;amp; Audience Expansion:\u0026lt;/strong\u0026gt; Identify high-impact opportunities to amplify our story beyond traditional coverage and reports, educating and influencing analysts in new and emerging market spaces and gaining insight to feed back to the business and inform our roadmap from the analysts’ expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Evaluations \u0026amp;amp; Content Architecture:\u0026lt;/strong\u0026gt; Drive the end-to-end strategy and content submission process for major market reports (Magic Quadrants, Waves, MarketScapes), collaborating with product marketing and senior leadership to ensure winning positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Coaching \u0026amp;amp; Advisory:\u0026lt;/strong\u0026gt; Act as a trusted advisor to senior executives and product leaders; provide sharp feedback on messaging and thoroughly prepare spokespeople for high-stakes analyst engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Process Excellence:\u0026lt;/strong\u0026gt; Scale and optimize the AR function, improving organizational structures, managing budgets, and implementing processes that elevate the entire team\u0026#39;s execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Tech Experience:\u0026lt;/strong\u0026gt; 15+ years of tech experience within B2B SaaS, developer platforms, or data infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AR Track Record:\u0026lt;/strong\u0026gt; A proven track record of managing and securing leadership positioning in major analyst reports and executing global, multi-category communication strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence: \u0026lt;/strong\u0026gt;Proven track record of commanding poise, managing pressure, and successfully influencing audiences at the C-suite and VP level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional written, verbal, and persuasive communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Acumen:\u0026lt;/strong\u0026gt; Strong business acumen and quantitative skills to research strategic issues, generate insights from complex market data, and translate them into actionable business recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; People Management:\u0026lt;/strong\u0026gt; Excellent people leadership skills with a demonstrated ability to attract, motivate, mentor, and performance-manage a world-class, growing team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Powerhouse:\u0026lt;/strong\u0026gt; A natural relationship builder and proactive self-starter who values diverse input, stimulates candid dialogue, partners seamlessly across matrixed stakeholders, and maintains a positive attitude and sense of humor.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $243,680 - $304,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8073683","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3498041,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TM5EG2165-1","value_type":"single_select"}],"id":8073683,"updated_at":"2026-08-04T17:42:28-04:00","requisition_id":"R261010","title":"Senior Engineering Manager, Voice and Video","company_name":"Twilio","first_published":"2026-07-19T09:41:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager,\u0026amp;nbsp; Voice Media.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You\u0026#39;ll drive the technical strategy for core media infrastructure that powers Twilio\u0026#39;s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of senior engineers developing Twilio\u0026#39;s next-generation media processing stack\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical architecture decisions for low-latency, high-throughput media systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, platform teams, and other engineering teams to define technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering excellence through code quality standards, testing practices, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and provide technical guidance on complex media processing challenges\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical debt reduction with feature development while maintaining service reliability\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve systems handling real-time media processing at scale\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service performance metrics, reliability targets, and continuous improvement initiatives\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to align media platform capabilities with broader Voice strategy\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make key technology stack decisions that impact Twilio\u0026#39;s media processing capabilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering management experience leading teams building distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Voice/VoIP infrastructure and media handling challenges \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of systems design, microservice architecture, and cloud infrastructure\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex technical tradeoffs between reliability, scalability, and feature development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successfully delivering critical infrastructure projects with significant technical complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in improving developer velocity using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of performance optimization, reliability engineering, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP, RTP/RTCP or other communications protocols\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with media codecs, transcoding, packet loss concealment, and audio processing\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building low-latency, globally distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building Voice AI products\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud infrastructure on AWS or similar platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in telecommunications or communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote Ireland or UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067500","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399621,"location":{"name":"Remote - Alberta, Canada (DNU)"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8067500,"updated_at":"2026-08-04T17:41:33-04:00","requisition_id":"50272","title":"Senior Engineering Manager V\u0026V Media","company_name":"Twilio","first_published":"2026-07-15T12:37:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager, Voice Media.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. We\u0026#39;re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You\u0026#39;ll drive the technical strategy for core media infrastructure that powers Twilio\u0026#39;s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of senior engineers developing Twilio\u0026#39;s next-generation media processing stack\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical architecture decisions for low-latency, high-throughput media systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, platform teams, and other engineering teams to define technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering excellence through code quality standards, testing practices, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and provide technical guidance on complex media processing challenges\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical debt reduction with feature development while maintaining service reliability\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve systems handling real-time media processing at scale\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service performance metrics, reliability targets, and continuous improvement initiatives\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to align media platform capabilities with broader Voice strategy\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make key technology stack decisions that impact Twilio\u0026#39;s media processing capabilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering management experience leading teams building distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Voice/VoIP infrastructure and media handling challenges \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of systems design, microservice architecture, and cloud infrastructure\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex technical tradeoffs between reliability, scalability, and feature development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successfully delivering critical infrastructure projects with significant technical complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in improving developer velocity using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of performance optimization, reliability engineering, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP, RTP/RTCP or other communications protocols\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with media codecs, transcoding, packet loss concealment, and audio processing\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building low-latency, globally distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building Voice AI products\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud infrastructure on AWS or similar platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in telecommunications or communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 17,5%\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067678","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399621,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8067678,"updated_at":"2026-08-04T17:41:33-04:00","requisition_id":"50272","title":"Senior Engineering Manager V\u0026V Media","company_name":"Twilio","first_published":"2026-07-15T13:25:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager,\u0026amp;nbsp; Voice Media.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You\u0026#39;ll drive the technical strategy for core media infrastructure that powers Twilio\u0026#39;s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of senior engineers developing Twilio\u0026#39;s next-generation media processing stack\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical architecture decisions for low-latency, high-throughput media systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, platform teams, and other engineering teams to define technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering excellence through code quality standards, testing practices, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and provide technical guidance on complex media processing challenges\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical debt reduction with feature development while maintaining service reliability\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve systems handling real-time media processing at scale\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service performance metrics, reliability targets, and continuous improvement initiatives\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to align media platform capabilities with broader Voice strategy\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make key technology stack decisions that impact Twilio\u0026#39;s media processing capabilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering management experience leading teams building distributed systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Voice/VoIP infrastructure and media handling challenges \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of systems design, microservice architecture, and cloud infrastructure\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex technical tradeoffs between reliability, scalability, and feature development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successfully delivering critical infrastructure projects with significant technical complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in improving developer velocity using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of performance optimization, reliability engineering, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP, RTP/RTCP or other communications protocols\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with media codecs, transcoding, packet loss concealment, and audio processing\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building low-latency, globally distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building Voice AI products\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud infrastructure on AWS or similar platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in telecommunications or communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the East Coast, USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey,: $219,360- $274,200\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 31st August 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067147","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399621,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8067147,"updated_at":"2026-08-04T17:41:32-04:00","requisition_id":"50272","title":"Senior Engineering Manager V\u0026V Media","company_name":"Twilio","first_published":"2026-07-15T10:54:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager,\u0026amp;nbsp; Voice Media.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You\u0026#39;ll drive the technical strategy for core media infrastructure that powers Twilio\u0026#39;s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of senior engineers developing Twilio\u0026#39;s next-generation media processing stack\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical architecture decisions for low-latency, high-throughput media systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, platform teams, and other engineering teams to define technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering excellence through code quality standards, testing practices, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and provide technical guidance on complex media processing challenges\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical debt reduction with feature development while maintaining service reliability\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve systems handling real-time media processing at scale\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service performance metrics, reliability targets, and continuous improvement initiatives\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to align media platform capabilities with broader Voice strategy\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make key technology stack decisions that impact Twilio\u0026#39;s media processing capabilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering management experience leading teams building distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Voice/VoIP infrastructure and media handling challenges \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of systems design, microservice architecture, and cloud infrastructure\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex technical tradeoffs between reliability, scalability, and feature development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successfully delivering critical infrastructure projects with significant technical complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in improving developer velocity using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of performance optimization, reliability engineering, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP, RTP/RTCP or other communications protocols\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with media codecs, transcoding, packet loss concealment, and audio processing\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building low-latency, globally distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building Voice AI products\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud infrastructure on AWS or similar platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in telecommunications or communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote Ireland or UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067501","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399621,"location":{"name":"Remote - Ontario, Canada (DNU)"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":8067501,"updated_at":"2026-08-04T17:41:33-04:00","requisition_id":"50272","title":"Senior Engineering Manager V\u0026V Media","company_name":"Twilio","first_published":"2026-07-15T12:37:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager, Voice Media.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. We\u0026#39;re looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You\u0026#39;ll drive the technical strategy for core media infrastructure that powers Twilio\u0026#39;s Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of senior engineers developing Twilio\u0026#39;s next-generation media processing stack\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical architecture decisions for low-latency, high-throughput media systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product, platform teams, and other engineering teams to define technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering excellence through code quality standards, testing practices, and operational reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and provide technical guidance on complex media processing challenges\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance technical debt reduction with feature development while maintaining service reliability\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and evolve systems handling real-time media processing at scale\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own service performance metrics, reliability targets, and continuous improvement initiatives\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leaders to align media platform capabilities with broader Voice strategy\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make key technology stack decisions that impact Twilio\u0026#39;s media processing capabilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of engineering management experience leading teams building distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Voice/VoIP infrastructure and media handling challenges \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of systems design, microservice architecture, and cloud infrastructure\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex technical tradeoffs between reliability, scalability, and feature development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successfully delivering critical infrastructure projects with significant technical complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in improving developer velocity using AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of performance optimization, reliability engineering, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIP, RTP/RTCP or other communications protocols\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with media codecs, transcoding, packet loss concealment, and audio processing\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building low-latency, globally distributed systems\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Rust, Java, C/C++, or other systems programming languages and platforms like Asterisk or gStreamer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in building Voice AI products\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud infrastructure on AWS or similar platforms\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in telecommunications or communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CAD 194,000.00 (Developing Minimum) - CAD 242,500.00 (Mid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 17,5%\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8008030","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3472199,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5AD5875-1","value_type":"single_select"}],"id":8008030,"updated_at":"2026-08-04T17:50:42-04:00","requisition_id":"50570","title":"Senior Environmental Sustainability \u0026 ESG Manager","company_name":"Twilio","first_published":"2026-06-15T16:51:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026amp;nbsp;Senior Environmental Sustainability \u0026amp;amp; ESG Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to implement, operate, and continuously improve the company’s existing environmental sustainability and ESG programs. This role ensures that our Environmental Sustainability and ESG priorities are executed with excellence, rigor, and cross-functional coordination within established strategic direction.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll lead:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategy, Governance, and Leadership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the development, maintenance, and long-term evolution of the company-wide environmental sustainability and ESG strategies by assessing business priorities, developing strategic recommendations and proposals for executive leadership consideration, and driving alignment with enterprise goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Benchmark practices against peers to inform refinements, redefine strategy, or create new enterprise-level approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the long-term oversight for Greenhouse Gas (GHG) target setting; design and execute implementation pathways to achieve targets, which could include internal behavior or process changes, market-based instruments (e.g., SAFc, VPPA), high-quality carbon offsets, supplier-based sustainability initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In partnership with the VP, Social \u0026amp;amp; Environmental Impact, maintain and promote sound ESG governance practices, including the integration of climate risks into the Enterprise Risk Management (ERM) process and educating leadership and the Board on emerging ESG developments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and propose strategies for internal engagement on climate and ESG initiatives to build employee pride.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;ESG Regulatory Compliance and Reporting\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track applicable environmental and ESG regulations, standards, and frameworks and support their implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage existing compliance programs and stand up new, robust processes where gaps exist by translating regulatory or framework requirements into practical execution steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with and serve as a subject-matter resource to Legal, Technical Accounting, and Risk teams to support compliance readiness and responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the project management of voluntary reports (e.g., annual Impact Report), assessing emerging trends, shaping narrative recommendations, and framing strategic considerations and decision options for leadership review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct the execution and periodic refresh of Climate Risk Assessments and Double Materiality Assessments (DMA) as needed to identify evolving impacts, risks, and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and recommend alignment with third-party reporting frameworks (e.g., ESRS, SASB, TCFD) and manage the implementation of programs required to align with these standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support internal and external sustainability reporting by preparing accurate, consistent, and audit-ready inputs. Identify gaps in ESG data collection and establish robust new data processes to maintain a sufficient audit trail for internal and external assurance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Commercial Alignment and Stakeholder Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop a consistent strategy for responding to RFPs, customer questionnaires, and inquiries to effectively and accurately communicate the company’s ESG performance and ESG value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the ESG SME during contract negotiations, partnering with Commercial Legal to draft sustainability addendums that protect business interests and advance ESG goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and approve all submissions to ESG rating agencies (e.g., ISS, CDP, EcoVadis) and monitor peer trends to adjust program design and meet stakeholder needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal stakeholders to integrate sustainability considerations into strategic programming (e.g., grants, procurement) and design projects that improve overall ESG performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop targeted strategies to meet stakeholder expectations regarding emerging environmental impacts, such as data centers and other high-growth interest areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-10+ years of experience in environmental sustainability, climate, or related fields and ESG.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience executing sustainability programs within established frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience developing and implementing sustainability initiatives within a global organization including management of complex Scope 3 emissions challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of ESG reporting standards, environmental metrics, and SBTi target setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering as a Subject Matter Expert with Legal, Finance, or Compliance functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience planning and executing Double Materiality Assessments (DMA) and navigating ESG regulations, which could include CSRD, CA SB253, CA SB261, or others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, including executive-ready materials.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in the technology sector or high-growth environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with climate accounting and environmental data systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive in learning and adapting to new systems, platforms, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required; advanced degree or certifications a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - $208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":29343,"name":"Twilio.org","child_ids":[33857],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8098732","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3508558,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SLS2514-1","value_type":"single_select"}],"id":8098732,"updated_at":"2026-08-12T10:26:23-04:00","requisition_id":"50910","title":"Senior Field Enablement Business Partner","company_name":"Twilio","first_published":"2026-08-05T17:29:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Field Enablement Business Partner\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a Senior Field Enablement Partner to join our Global Go-To-Market (GTM) Enablement team. Reporting directly to the Senior Manager of GTM Specialist Enablement, you will act as a critical strategic partner to our Global Customer Services (GCS) organization as we transform our enablement model and scale the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you won\u0026#39;t just deliver training—you’ll drive performance, productivity, and revenue effectiveness. You will design, localize, and roll out high-impact enablement strategies, programs, and tools that equip GCS to be successful. If you thrive in dynamic, fast-paced environments, love building from the ground up, and take pride in seeing the direct business impact of your work, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a Strategic Consultant:\u0026lt;/strong\u0026gt; Partner directly with GCS leadership to analyze qualitative and quantitative performance data, identifying skill gaps and defining key competencies to deploy targeted enablement solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver High-Impact Learning:\u0026lt;/strong\u0026gt; Facilitate interactive virtual instructor-led (vILT) and in-person enablement sessions tailored to specific field roles and audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Program Execution \u0026amp;amp; Adoption: \u0026lt;/strong\u0026gt;Collaboratively plan, prioritize, and execute GCS enablement roadmaps while ensuring strong pre- and post-program evaluation metrics and long-term adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Co-Design Modern Curriculum:\u0026lt;/strong\u0026gt; Partner with the Learning Experience Design (LXD) team to establish clear learning objectives grounded in adult learning theory and measurable business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize \u0026amp;amp; Iterate Content:\u0026lt;/strong\u0026gt; Continually evaluate curriculum effectiveness, proposing data-backed updates, fresh content, and updates to internal knowledge bases and weekly enablement communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain Competitive Edge:\u0026lt;/strong\u0026gt; Stay ahead of industry trends, market shifts, and competitor products to ensure field teams are equipped to differentiate Twilio effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of total experience in services/sales enablement, services/sales operations, or direct professional services, with 3+ years in a strategic enablement or business partner role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven Track Record: Demonstrated success driving measurable performance impact and ROI through field enablement programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain Expertise: Deep understanding of the B2B sales/services cycle within SaaS or complex enterprise tech environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Modern Tech Stack Proficiency: Hands-on experience with enablement platforms (e.g., Highspot, Gong), Learning Management Systems (LMS), and CRMs (e.g., Salesforce).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instructional Grounding: Strong understanding of adult learning theory and practical application of frameworks like Bloom’s Taxonomy to design outcomes-based learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical \u0026amp;amp; Consultative Mindset: Ability to translate complex data into actionable enablement initiatives and influence executive stakeholders without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable \u0026amp;amp; Collaborative: A self-starter with a strong sense of urgency, excellent facilitation skills, and a proven ability to build trust across global matrixed teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15-25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD $120,640.00 - CAD $150,800.00\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8112725","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3514157,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP5HR6295-1","value_type":"single_select"}],"id":8112725,"updated_at":"2026-08-11T04:40:54-04:00","requisition_id":"50896","title":"Senior HRBP Manager, GTM","company_name":"Twilio","first_published":"2026-08-11T04:39:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See Yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Senior HRBP Manager, GTM – Strategic Growth, Partners \u0026amp;amp; Sales Enablement.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Job\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We are looking for a Senior HRBP, Manager who turns people\u0026#39;s strategy into business impact.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You thrive at the intersection of Go-To-Market strategy, partner ecosystems, sales enablement, operations, strategic growth, and carrier relations. You are energized by complex global organizations and see yourself as a trusted advisor to senior executives—partnering directly with 1 SVP and 4 VPs across Industry Relations \u0026amp;amp; Strategic Growth (IR\u0026amp;amp;SG), Partners, and GTM Operations and Sales Enablement (GTM SOE)—driving workforce strategies that scale teams, enhance operational performance, and shape culture across a globally distributed organization of ~175 employees.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is for someone who goes beyond traditional HR operations. You understand how specialized talent across IR\u0026amp;amp;SG, Partners, and GTM SOE fuel business growth, and you have a proven track record of designing strategies that attract, develop, and retain high-impact professionals across global teams (spanning NAMER, APJ, LATAM, and EMEA).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are fluent in leveraging data, analytics, AI, and automation insights—using them to anticipate talent needs, guide organizational design, and influence systemic change. You thrive in fast-moving, evolving environments, translating complex workforce insights into clear action and aligning executive stakeholders across regions to achieve measurable business outcomes.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an Individual Contributor role with high executive visibility and global influence, perfect for someone who excels at cross-functional collaboration, shaping high-performing cultures, and driving organizational effectiveness at scale. If you see yourself as a strategic partner, business-savvy advisor, and driver of workforce transformation, this is the role for you!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a trusted HRBP advisor to our SVP and VP leaders across Industry Relations \u0026amp;amp; Strategic Growth (IR\u0026amp;amp;SG), Partners, and GTM Operations and Sales Enablement (GTM SOE), you will\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Partnership \u0026amp;amp; Business Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the trusted HR advisor to 1 SVP and 4 VPs across IR\u0026amp;amp;SG, Partners, and GTM SOE, shaping talent strategies that drive revenue enablement, partner ecosystem expansion, and organizational performance across Product, Sales, and Finance touchpoints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and know the business inside and out, anticipating talent needs and capability gaps at scale. Understand SaaS/CPaaS GTM dynamics, sales enablement methodologies, partner ecosystems, and strategic growth drivers unique to IR\u0026amp;amp;SG, Partners, and GTM SOE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide data-driven recommendations and strategic trade-offs on organizational design, talent allocation, capability planning, and resourcing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leaders to cultivate a high-performing, agile, and inclusive culture hyper-aligned with business and workforce priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;​​Talent Planning \u0026amp;amp; Organizational Effectiveness\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic workforce planning, skills gap analysis, and capability assessments to ensure IR\u0026amp;amp;SG, Partners, and GTM SOE teams are structured for optimal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Talent Development and Learning teams (TED) to evaluate talent pipelines, successor readiness, and critical skill needs across all three organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design global organizational structures that balance operational efficiency, responsiveness, and cross-functional agility across GTM SOE, Partners, and IR\u0026amp;amp;SG.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pioneer succession planning, mobility strategies, and retention frameworks for key roles across IR\u0026amp;amp;SG, Partners, and GTM SOE\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Storytelling \u0026amp;amp; AI-Driven Insights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize HR analytics, predictive workforce modeling, and AI-enabled tools to generate actionable insights and guide evidence-based leadership decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the People Data Solutions \u0026amp;amp; AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance marketing workforce strategy; advise on emerging risks and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continue to assess workflows to understand future of work and what puts and takes are needed to activate\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Change Leadership \u0026amp;amp; Employee Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive seamless adoption of new HR programs, AI tools, and workforce strategies across distributed global teams in IR\u0026amp;amp;SG, Partners, and GTM SOE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance on employee relations, performance management, and compliance, balancing fairness with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote initiatives that embed equity, inclusion, and belonging across the marketing organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of HRBP or equivalent experience in fast-moving, global, high-growth technology organizations, ideally supporting Industry Relations \u0026amp;amp; Strategic Growth (IR\u0026amp;amp;SG), Partners, or GTM Operations and Sales Enablement (GTM SOE)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and executing talent strategies that drive business outcomes, improve performance, and enable growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-level understanding of GTM operating models, SaaS/CPaaS sales motion dynamics, enablement frameworks, and partner ecosystem strategies across IR\u0026amp;amp;SG, Partners, and GTM SOE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence senior leaders, provide data-driven recommendations, and navigate complex, cross-functional decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated expertise in workforce planning, organizational design, leadership development, and talent retention strategies at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong skills in data, analytics, AI, and automation insights to inform strategy, anticipate talent needs, and influence systemic change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguous, fast-paced environments, translating insights into action, and driving results across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, coaching, and stakeholder management skills, with the ability to build trust at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading HRBP strategy for global teams of 200+ employees, spanning multiple regions (NAMER, APJ, LATAM, EMEA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience managing change initiatives related to AI adoption, GTM restructures, or enablement digital transformations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced analytics or people insights experience, including using AI or automation to inform workforce decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience advising executive leadership on complex workforce challenges, including critical skill gaps, high-potential pipelines, and organizational redesign.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; and based in \u0026lt;/em\u0026gt;US or Canada\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado or Washington D.C.: \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$141,520.00 - $176,900.00\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, Washington State, or California (outside of the San Francisco Bay area): $149,840-$187,300.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00-$208,000\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 08/21/26, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8088451","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3504366,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3BS6463-1","value_type":"single_select"}],"id":8088451,"updated_at":"2026-08-12T10:26:19-04:00","requisition_id":"50703","title":"Senior Impartner Admin, PRM","company_name":"Twilio","first_published":"2026-07-29T14:56:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior, Impartner Administrator, Partner Relationship Management\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to maintain, optimize, and scale extraordinary partner portal infrastructure for our rapidly growing Global Partnerships teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the system heart of the organization, driving the platform configurations, integrations, and data hygiene that unlock new possibilities across Channel Sales, Alliances, and Partner Marketing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Senior Impartner Platform Administrator will serve as the technical owner of our partner ecosystem tech stack. With a strong focus on advanced Impartner PRM configuration and robust Salesforce CRM integration, you will execute our technical roadmap to deliver frictionless user experiences for our global partners. This role is a perfect match for a technical platform administrator who thrives on deep system architecture, automated workflows, and high-impact \u0026quot;Keep the Lights On\u0026quot; (KTLO) system maintenance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has a passion for building robust integrations, possesses an eye for system data integrity, and is constantly seeking ways to simplify complex admin configurations behind the scenes.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Platform Administration: Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the CRM Sync: Configure, monitor, and troubleshoot the critical data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build Automated Workflows: Develop code-free automated partner lifecycles utilizing Impartner’s Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Channel Enablement: Architect and maintain partner competency programs, training modules, and certification pathways within the portal to keep our global partners enabled.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Lead \u0026amp;amp; Deal Flow: Oversee the mechanics of lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce Platform Governance: Audit system logs, data health, and security rules. Ensure compliance with corporate data protection standards and platform updates across both Impartner and Salesforce environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive UAT and Testing: Conduct technical vetting, build out testing protocols in sandbox environments, and execute error-free production deployments for new tool integrations or module releases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. We value technical expertise gained from a variety of backgrounds and encourage anyone who meets the required core certifications and experience targets to apply.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ Years of Dedicated PRM Admin Experience: At least 5 years of direct experience administering an enterprise Partner Relationship Management tool, with a deep mastery of the Impartner PRM platform. Certification:\u0026amp;nbsp; Impartner Certified Administrator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compulsory Salesforce Certification: Must hold a current Salesforce Certified Administrator credential (Advanced Administrator or Platform App Builder is highly desired).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Impartner Platform Credentials: Active participation in/completion of Impartner’s technical training and product administrator alignment programs (such as \u0026lt;em\u0026gt;Impartner Certified Administrator\u0026lt;/em\u0026gt; pathways).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Integration Skills: A proven track record managing complex API syncs, mapping custom fields between PRMs and Salesforce, and resolving sync log exceptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem Solving \u0026amp;amp; Analytics: Strong experience building advanced operational dashboards, custom reports, and auditing data integrity across integrated systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stakeholder Execution: Demonstrated success managing project timelines, organizing technical backlogs, and translating GTM business logic into solid system configurations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced Toolkit: Experience utilizing backlog and documentation tools like Jira and Confluence to manage configuration requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developer Familiarity: Basic understanding of HTML/CSS for portal layout styling or specialized workflow scripts is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other Systems: experience with Cloud Coach and Professional Services workflow is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Support Experience: Experience managing multi-currency, localized, or multi-lingual partner portals for a global channel ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$99,760 - $124,700\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 12.5%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7919148","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3442068,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":7919148,"updated_at":"2026-08-04T17:41:42-04:00","requisition_id":"50268","title":"Senior Manager, Machine Learning","company_name":"Twilio","first_published":"2026-05-14T00:28:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Manager, Machine Learning on Twilio’s Conversation Memory team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is critical to leveraging Twilio’s massive data ecosystem and communication scale to build foundational platform capabilities for the next generation of conversational AI, specifically by owning the development of 0-to-1 platform features that empower developers to build sophisticated, context-aware customer engagement applications. This is a highly technical, hands-on role, requiring a \u0026quot;player-coach\u0026quot; mentality to actively contribute technical expertise, bridge the gap between theoretical research and production-grade experimentation, and provide strategic direction to the team, rather than being purely a people manager. The leader in this role must demonstrate a strong bias for action, establishing a high-performing engineering setup that enables rapid iteration, experimentation, and deployment of models in this 0-to-1 setting. Furthermore, they will be responsible for working closely with cross-functional stakeholders to translate ambiguous business problems into a clear, prioritized product roadmap and communicate progress and updates to leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering teams and cross functional teams to translate ambiguous business problems into a clear, prioritized ML product roadmap for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a \u0026#39;player-coach\u0026#39; mentality, and contribute hands-on technical expertise while providing strategic direction and mentorship to the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a high-performing engineering setup that enables the team to rapidly iterate, experiment, and deploy models, fostering a culture of operational excellence and close partnership with product and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement in the team\u0026#39;s processes, tooling, and infrastructure to optimize for velocity, quality, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively monitor the ML and AI landscape to ensure the team is continuously up-to-speed on state-of-the-art research, techniques, and tools, promoting their strategic adoption where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, manage, and develop a diverse and highly-skilled team of Machine Learning Engineers, setting clear goals and expectations, and providing timely and actionable feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track key performance indicators (KPIs) to measure the impact and success of the team’s ML products, communicating results clearly to leadership and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage project timelines, dependencies, and risks, ensuring timely delivery of high-quality, reliable, and scalable ML solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelors in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Applied ML or AI, including 3+ years of either leading a team of Machine Learning Engineers or data scientists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience defining and executing a multi-year technical vision and strategy for a large-scale, complex ML platform or product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including deep knowledge of LLM orchestration, embedding models, and vector stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics for non-deterministic AI features at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in building cloud-based services using AWS, GCP, or Azure, with experience managing high-volume data and various data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in recruiting, hiring, and scaling high-performing Machine Learning or engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and collaboration skills, with a proven ability to mentor engineers, influence product direction, and drive results across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Master\u0026#39;s or Ph.D. in Computer Science, Machine Learning, Data Science, Statistics, or a closely related quantitative field from a top-tier university.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of relevant publications at top ML conferences or significant open-source contributions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on conversational AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed setting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India - \u0026amp;lt;Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi\u0026amp;gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79913,"name":"Data Science","child_ids":[],"parent_id":70437}],"offices":[{"id":66765,"name":"Bengaluru","location":"Bengaluru, India","child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7988973","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3466217,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SM4SLS1404-1","value_type":"single_select"}],"id":7988973,"updated_at":"2026-08-04T17:41:57-04:00","requisition_id":"50678","title":"Senior Manager, Presales Engineering","company_name":"Twilio","first_published":"2026-06-10T05:55:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Manager of Presales Engineering, DACH!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to be a technical leader for a team of Presales Engineers covering the DACH subregion. In this role, you will report to the Presales Engineering Director, EMEA. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. Twilions on the Presales Engineering team are experts in the CPaaS and Communications space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and roll out programs that enable the Presales Engineers to scalably accelerate our Sales funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract, develop, and motivate a team of highly skilled and talented Presales Engineers, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical strategy and technical forecast, determine what role Presales Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of relevant presales work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of formal people leadership experience, with a proven track record of coaching for performance, fostering psychological safety, and supporting professional growth for team members at varying levels of seniority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to Drive Business Results not just by meeting targets, but by setting strategic priorities, empowering your team to work smarter, and making data-driven decisions that align with the broader organisation\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building high performance teams and leading by example.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior written and verbal communication skills, with the ability to influence cross-functionally and resolve complex conflicts with sales leadership or other stakeholders through a \u0026quot;teach and demonstrate\u0026quot; approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony, messaging, real-time communications, security, authentication, email, scaling web and mobile applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) cloud application architecture and AI systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and proactive in leading change. Demonstrated ability to communicate the \u0026quot;why\u0026quot; behind organisational changes, manage stakeholder expectations, and maintain team agility during periods of transition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in German\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;This role will be remote and based in the UK\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8121976","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3517828,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SM4SLS314-C","value_type":"single_select"}],"id":8121976,"updated_at":"2026-08-12T05:51:34-04:00","requisition_id":"49743","title":"Senior Manager, Strategic Sales South","company_name":"Twilio","first_published":"2026-08-12T05:51:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Sales Sr. Manager for Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This position is needed to lead one of our Strategic Account Executive teams selling into Southern Europe within the EMEA Region. Reporting into our EMEA Regional Vice President for South and DACH, the right person for this role is an experienced Strategic relationship builder who is adept at building high-performing teams of solution selling Account Executives disciplined in growing and expanding existing customer relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Build and manage a high performing team of account executives that manage existing customer relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Lead a team to identify a focused strategy around existing client expansion selling solutions across the entire portfolio of Twilio Products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Enable and coach your team around how to engage across various levels of customer maturity and segmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Work closely with our extended teams including but not limited to Professional Services, Marketing, Technical Specialists, Product \u0026amp;amp; Partner teams to help existing customers achieve success as they launch new use cases onto the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Accurately forecast your team overachieving on their goals, and deftly present your guidance to your management\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Foster a ‘Growth Mindset’ team of account executives where curiosity, learning and collaboration thrive in a dynamic Twilio environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;3+ years of managerial experience within a high performing CPaaS, Communications or API based company. Strong preference for experience with consumption-based revenue models.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience in building teams, managing all monthly forecasting, owning territory planning and revenue tracking for strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience managing a remote team spread across different countries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Consistent track record of exceeding revenue targets and business KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;A self-starter who can work with minimal supervision to drive results.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Comfortable with ambiguity and working cross-functionally in a high growth business landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;BA/BS degree or equivalent required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Energy and enthusiasm with a willingness to travel.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Excellent written and verbal communication skills and strong executive presence in English, and an additional language between French, Spanish or Hebrew.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Ability to influence and build effective working relationships with all levels of the organisation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This role will be remote AND based in the United Kingdom, Spain or Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way across the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8102918","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3510388,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4FI6724-1","value_type":"single_select"}],"id":8102918,"updated_at":"2026-08-12T10:25:46-04:00","requisition_id":"50903","title":"Senior Manager, Strategic Sourcing","company_name":"Twilio","first_published":"2026-08-10T12:09:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Sourcing Senior Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a motivated Strategic Sourcing Senior Manager with experience in indirect sourcing (tech and corporate sourcing) to support a subset of our categories such as\u0026amp;nbsp; Software, Sales and Marketing, External Workforce, Professional Services, HR, Events, and Travel. The candidate should have strong procurement skills, analytical and financial acumen and communication capabilities with a hands-on passion to dive-deep into the details while also developing the overall category strategy. Additionally, candidate must have skills in managing large-scale procurement improvement projects, the ability to quickly navigate complex negotiations, and a strong contracting capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop plans on cost savings strategies for various categories – primarily focusing on sourcing and qualification of third-party vendors, and\u0026amp;nbsp; supplier consolidation to high value vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to fully understand business roadmaps and create sourcing pipeline \u0026amp;amp; developing supplier strategy / plan for your categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gaining understanding of industry trends to make educated recommendations about pricing, competition, supplier optimization, and market compression.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the negotiation of contracts with new suppliers and/or the renegotiation of existing contracts to accomplish lowest total cost of ownership, meet savings objectives, all while balancing stakeholder/business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously measure, manage and improve supplier actual performance against negotiated SLA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving request for information (RFI) and request for proposals (RFP) with vendors, overseeing review of the proposals with business, compliance, security and legal teams and managing the entire bid to business award to contract execution process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and influence internal stakeholders to make the best business decisions that optimize value,\u0026amp;nbsp; cost, and vendor performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapt and support other categories as needed which could include professional services, HR and benefits, real estate and workplace, legal services, software, cloud, meeting and events, and travel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on complex S2P improvement projects or other improvement projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor Degree in Business, Supply Chain, Finance, Engineering and/or Operations including 7+ years’ experience in a senior procurement role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and executing category strategies to deliver savings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience negotiating complex and high stakes buy side contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and finance capacity developing operational metric dashboards, Financial analysis, and Spend Data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience practicing best-in-class procurement processes (category management, bench-marking, should-cost models, RFX, reverse auction, contracting, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of measuring KPIs, developing scorecards, reports, and driving Quarterly business review (QBR) process to monitor sourcing and supplier performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of key contract language and terms and strong understanding of structuring and drafting various contracts including MSAs, DPAs, maintenance agreements and Service orders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and executive presence, extremely organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated track record of successful cross-functional leadership, collaboration, and relationship building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience structuring and negotiating varied commercial models, including consumption/usage-based pricing, fixed-fee structures, variable tiering, and performance-incentivized models.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s Degree in Business, Supply Chain, Finance, Engineering and/or Operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging Oracle, Ironclad, and Oracle procurement \u0026amp;amp; ERP systems for vendor spend management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specify education, previous job experience, certifications, technical skills and soft skills required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our stakeholders and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":73199,"name":"Procurement/Strategic Sourcing","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7657993","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372124,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3IT6473-1","value_type":"single_select"}],"id":7657993,"updated_at":"2026-08-12T10:33:08-04:00","requisition_id":"50132","title":"Senior Network Engineer","company_name":"Twilio","first_published":"2026-03-13T13:36:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Network Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, operate and support the global Twilio IT network infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep track of network assets, including network hardware and software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholder teams to determine current and future network needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop methods and tools to be used to test and implement new LAN/WAN systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formulate strategies to maintain and upgrade network systems efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain documentation for network design, IT network standards and process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience with AWS cloud services and networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing and switching protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on knowledge of network monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of network security to implement security policy for compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient skill in WIndows, Mac, Linux client networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in troubleshooting network problems at different OSI model layer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;University degree in computer science or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cisco CCNA/CCNP Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zscaler Zero Trust Systems experience and/or certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting language with API automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure as code (IaC) using Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ITIL framework and its application in a network environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way and perform job duties\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8051477","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3489581,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SLS2514-1","value_type":"single_select"}],"id":8051477,"updated_at":"2026-08-04T17:50:44-04:00","requisition_id":"50774","title":"Senior Partner Enablement Manager","company_name":"Twilio","first_published":"2026-07-10T17:18:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Partner Enablement Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Senior Partner Enablement Manager\u0026lt;/strong\u0026gt; who will excel within a specialized Dual-Function Model, operating seamlessly as a strategic consultant, master facilitator and hands-on designer. In this role, you will be the dedicated enablement resource for our partner organization. As a \u0026lt;strong\u0026gt;Senior Partner Enablement Manager\u0026lt;/strong\u0026gt;, you will drive tangible revenue growth by improving attach and conversion rates for partner-led deals. You will fully integrate the partner motion into enablement narratives, ensuring Twilio GTM understands a unified “better together” message. You will bridge the gap between complex product offerings and partner revenue generation ensuring our GTM teams fully understand how to leverage our Partner ecosystem. You aren\u0026#39;t just creating slide decks; you are designing comprehensive learning journeys, building strong relationships with internal and external stakeholders, and commanding the room (or the Zoom) during high-impact training sessions. You will hit the ground running to ensure you are fully ramped to own and lead the partner-specific content track for our 2027 Sales Kickoff (SKO).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be the Enablement Business Partner:\u0026lt;/strong\u0026gt; Act as the primary point of contact for the Global Partnerships Team. Align enablement strategies directly with regional partner revenue goals and pipeline needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Ecosystem End-to-End Instructional Design:\u0026lt;/strong\u0026gt; Architect, build, and maintain high-quality enablement content tailored specifically about the Twilio partner motion (who sell differently than direct sales). This includes e-learning courses, playbooks, and sales toolkits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master Facilitation:\u0026lt;/strong\u0026gt; Lead dynamic virtual and in-person training sessions, workshops, and bootcamps for the Twilio GTM Team, including sales reps and SEs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partnership \u0026amp;amp; Peer Collaboration:\u0026lt;/strong\u0026gt; Navigate a matrixed environment with ease. Collaborate with the Partnerships organizations, Product, GTM Sales Enablement, Partnerships, and Product teams to translate the partner narrative into the broader Twilio GTM motion while identifying internal content to translate into partner-facing assets.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Impact Measurement:\u0026lt;/strong\u0026gt; Don\u0026#39;t just deliver training—prove it works. Track, analyze, and report on enablement metrics (e.g., course completion, partner certification rates, and time-to-first-deal). Define learning objectives and tie enablement metrics directly to partner performance and deal velocity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Roadmap Alignment:\u0026lt;/strong\u0026gt; Partner with executive stakeholders to plan, prioritize and execute an enablement roadmap aligned with the global partnership growth initiatives and revenue goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GTM Narrative Integration: \u0026lt;/strong\u0026gt;Consult with partner leadership and cross-functional teams to embed a unified, \u0026quot;better together\u0026quot; partner narrative across the broader Twilio GTM motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partnership \u0026amp;amp; Peer Collaboration: \u0026lt;/strong\u0026gt;Collaborate with the Partnerships organization and peer enablement members to align field assets, co-author the broader GTM narrative, and identify internal content to translate into partner-facing assets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of experience in Sales Enablement, Partner/Channel Enablement, or Instructional Design within the SaaS, Cloud, or CPaaS industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The \u0026quot;Partner\u0026quot; Mindset:\u0026lt;/strong\u0026gt; A deep understanding of channel ecosystems, partner personas (SI, ISV, Reseller), and how to motivate a non-employee sales force.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instructional Design Mastery:\u0026lt;/strong\u0026gt; Proven experience building modern learning curricula using tools like Articulate Storyline/Rise, Camtasia, and modern Learning Management Systems (LMS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Facilitation Flair:\u0026lt;/strong\u0026gt; Exceptional presentation and storytelling skills, with the ability to engage a diverse global audience and break down complex technical concepts into digestible sales value propositions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence \u0026amp;amp; Stakeholder Management:\u0026lt;/strong\u0026gt; Ability to build trust rapidly with VP-level executives and cross-functional teams, managing competing priorities without losing your cool.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience at a developer-focused or API-first company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications in instructional design (e.g., ATD) or sales methodologies (e.g., Challenger Sales, Force Management, Command of the Message).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;July 25th \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70474,"name":"Partners","child_ids":[],"parent_id":70467}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8001200","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3469383,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1413-1","value_type":"single_select"}],"id":8001200,"updated_at":"2026-08-04T17:50:42-04:00","requisition_id":"50659","title":"Senior Presales Engineer","company_name":"Twilio","first_published":"2026-06-15T14:17:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Senior Solutions Engineer on Twilio’s Digital Sales Communications team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Senior Solutions Engineer is a critical part of the sales team focused on our Digital Sales segment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Senior Solutions Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Senior Solutions Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $109,760.00 - $137,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,840.00 - $144,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $121,920.00 - $152,400.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 7/16/2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8096642","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3507567,"location":{"name":"Remote - Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1413-1","value_type":"single_select"}],"id":8096642,"updated_at":"2026-08-12T10:26:52-04:00","requisition_id":"49756","title":"Senior Presales Engineer","company_name":"Twilio","first_published":"2026-07-30T17:33:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Senior Presales Engineer on Twilio’s Communications team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to enable our customers to build the future of communications. The Senior Presales Engineer is a critical part of the sales team focused on our New Business and Strategic segments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s Senior Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Senior Presales Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers.\u0026lt;br\u0026gt;As a Senior Presales Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects of a deal and will work towards comprehensive knowledge of both our technology and elements of the deal cycle. Additionally, you will take the initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team. In doing so, you may lead the design and execution of small to medium technical projects with limited oversight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Hands-on, high-energy, passionate, and a creative problem solver, equipped with the knowledge of how to get things done and ability to lead others to success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and presenter able to gain audience confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous software development experience or working knowledge in one or more of the following areas:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python, PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building with REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;English advanced\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecom, SIP, Contact Center, or Security is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Mexico.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7987840","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3465674,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK5524-1","value_type":"single_select"}],"id":7987840,"updated_at":"2026-08-04T17:50:42-04:00","requisition_id":"50340","title":"Senior Price Realization Strategy Manager","company_name":"Twilio","first_published":"2026-06-16T17:44:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Price Realization Strategy Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-impact role, critical to driving Twilio\u0026#39;s pricing strategy and developing key pricing strategic decisions. Your work will directly contribute to accelerating Twilio\u0026#39;s business growth while simplifying the purchasing experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior Price Realization Strategy Manager\u0026lt;/strong\u0026gt;, you will drive the pricing strategy, analytics, and operational execution for our enterprise and account-led monetization initiatives. Reporting directly to the Director of Price Realization Strategy, you will serve as a strategic leader responsible for shaping strategic pricing and discounting frameworks, build and design executive-facing dashboards, and optimizing revenue performance across our entire product portfolio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shape \u0026amp;amp; Drive Pricing Strategy:\u0026lt;/strong\u0026gt; Architect and execute price optimization models that accelerate business performance. You will blend price elasticity, competitive differentiation, and deep financial analysis into actionable monetization frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Enterprise \u0026amp;amp; Account-Led Pricing:\u0026lt;/strong\u0026gt; Partner directly with Deal Desk, Enterprise Sales, and Finance teams to architect monetization levers that protect gross margins and maximize revenue realization. You will drive renewal strategies, design strategic concession frameworks, and optimize enterprise account-level profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytics Design: \u0026lt;/strong\u0026gt;Own the design, optimization, and scaling of advanced pricing analytics dashboards (Tableau/Looker) and operational workflows. Turn complex data infrastructure into strategic tools that enhance efficiency and maximize profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Deep-Dive Data Insights: \u0026lt;/strong\u0026gt;Query and analyze complex datasets across sales, customer behavior, product usage, and financials to uncover hidden revenue opportunities, pressure-test hypotheses, and scale high-impact strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate Cross-Functionally:\u0026lt;/strong\u0026gt; Act as a critical bridge and internal champion across Deal Desk, Enterprise Sales, Finance, and Customer Comms to ensure organizational alignment and flawless execution of new pricing initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pricing Expertise: \u0026lt;/strong\u0026gt;6+ years of relevant experience in pricing, monetization, Deal Desk, or RevOps within B2B IaaS/PaaS/CPaaS or enterprise sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Visualization \u0026amp;amp; Analytics:\u0026lt;/strong\u0026gt; 3+ years of hands-on experience building production-level analytics dashboards using \u0026lt;strong\u0026gt;Tableau\u0026lt;/strong\u0026gt; (or Looker) to turn complex data into actionable views; strong \u0026lt;strong\u0026gt;SQL\u0026lt;/strong\u0026gt; skills are required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Pricing Operations:\u0026lt;/strong\u0026gt; Proven experience supporting strategic, large-deal sales motions, including structuring renewals, managing margin performance, or designing discount concession frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deal Economics:\u0026lt;/strong\u0026gt; Strong financial modeling and analytical skills, with a demonstrated ability to evaluate account-level unit economics and recommend data-driven pricing actions to protect margins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management:\u0026lt;/strong\u0026gt; Excellent communication and execution skills, with experience partnering with and influencing cross-functional peers, Deal Desk, and sales leadership teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor’s degree in a quantitative or business-related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry \u0026amp;amp; Model Expertise:\u0026lt;/strong\u0026gt; Deep understanding of consumption-based, usage-driven business models specifically within a B2B developer-focused or CPaaS landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Margin Recovery Programs:\u0026lt;/strong\u0026gt; Direct experience designing and executing structured enterprise margin-recovery programs or platform-level account pricing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Analytics: Proficiency in Python, R, or advanced statistical tools to drive deeper quantitative pricing modeling and forecasting.Education: MBA or an advanced degree in business, finance, or a highly quantitative discipline.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$116,960.00 - $146,200.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 - $154,700.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520.00 - $171,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 1st, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8039186","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3484535,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP7EG5007-1","value_type":"single_select"}],"id":8039186,"updated_at":"2026-08-10T03:18:23-04:00","requisition_id":"50578","title":"Senior Principal Field Architect - AI Agents","company_name":"Twilio","first_published":"2026-07-25T07:07:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Principal Field Architect - AI Agents\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Principal Field Engineer is a critical, highly visible leader on the Field CTO team who bridges the gap between Twilio\u0026#39;s product vision and our customers\u0026#39; needs. In the rapidly evolving era of AI, Twilio takes an open and flexible approach: we want developers to use their preferred AI coding tools and agent builder platforms to get up and running extremely quickly with our platform of APIs across a variety of services that address many use cases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this P7 Distinguished Engineer role, you will be in R\u0026amp;amp;D and partner with Product, Engineering, Sales and GTM teams to spearhead the launch and adoption of our AI-native platform services. You will be the field engineering linchpin ensuring that the newly launched Twilio Conversations suite and Twilio Agent Connect (TAC) integrate flawlessly with the industry\u0026#39;s top AI tools. Your mission is to ensure that insights from the field directly influence product strategy while actively building deep, functional partnerships with the companies driving the AI revolution. You will derisk adoption, increase partner integrations to accelerate adoption and create repeatable blueprints for mass adoption.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ecosystem Engineering \u0026amp;amp; Integration:\u0026lt;/strong\u0026gt; Engineer seamless integrations between Twilio Agent Connect (TAC), the Twilio Conversations suite, and hyperscaler AI platforms (AWS Bedrock, Azure Foundry, GCP Vertex AI Agent Builder, and Meta\u0026#39;s Business Agent platform for example).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion the Builder’s Mindset:\u0026lt;/strong\u0026gt; Demonstrate a deep, practical understanding of modern software development. You must know how developers are using AI coding tools like Claude, Gemini, and Cursor to build conversational AI (omnichannel customer support agents, for example) on top of Twilio today and in the future.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Partnerships:\u0026lt;/strong\u0026gt; Act as a technical liaison and partnership builder with our Partner Teams with leading AI tool and cloud companies, ensuring Twilio\u0026#39;s APIs work perfectly within their ecosystems to accelerate our customers\u0026#39; time-to-market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap \u0026amp;amp; Vision Leadership:\u0026lt;/strong\u0026gt; Present Twilio\u0026#39;s technical roadmap and vision to customers. Consolidate insights into structured inputs for planning to help shape R\u0026amp;amp;D priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales \u0026amp;amp; Go-to-Market Enablement:\u0026lt;/strong\u0026gt; Support and provide direction to Sales and Specialist teams on the latest positioning, use cases, and technical roadmaps. Work with sales enablement to ensure teams are covering the right topics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Discovery:\u0026lt;/strong\u0026gt; Partner with the Specialist team to capture technical and business requirements with key enterprise accounts identified as design partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years of engineering experience\u0026lt;/strong\u0026gt; coupled with 8+ years in enterprise technology strategy technical product management, cloud engineering, or executive consulting roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; AI Expertise:\u0026lt;/strong\u0026gt; Deep architectural understanding of major cloud hyperscalers (AWS, Azure, GCP) and hands-on familiarity with conversational AI, chatbots, cognitive services, and machine learning architectures and engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering Nuance:\u0026lt;/strong\u0026gt; A strong technical background to discuss complex system architectures and integrate AI technologies. .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Thinking \u0026amp;amp; Leadership:\u0026lt;/strong\u0026gt; Ability to develop and execute long-term solution architectures, roadmaps, and cross-functional initiatives at an enterprise scale with significant business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Business Acumen:\u0026lt;/strong\u0026gt; Exceptional communication skills to articulate complex concepts to both highly technical developers and business-focused executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Focus \u0026amp;amp; Agility:\u0026lt;/strong\u0026gt; Proven ability to advocate for customer-centric engineering practices and thrive in a fast-paced, evolving environment with comfort operating in areas of ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of supporting and enabling sales and partner ecosystems with product knowledge and GTM materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building modern digital customer engagement experiences using cloud and AI services to help customers identify and resolve issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree (Master\u0026#39;s in Computer Science, Physics, or related field), or Bachelor\u0026#39;s degree from an accredited university or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $284,320 - $355,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $292,080 -- $365,100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $324,480 - $405,600.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 3, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7707977","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3387049,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6AD5376-1","value_type":"single_select"}],"id":7707977,"updated_at":"2026-08-04T17:50:39-04:00","requisition_id":"R260315","title":"Senior Principal, Technical Program Management (Research \u0026 Development)","company_name":"Twilio","first_published":"2026-04-06T09:11:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Principal, Technical Program Management within Research \u0026amp;amp; Development (R\u0026amp;amp;D).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Senior Principal Technical Program Manager to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R\u0026amp;amp;D\u0026#39;s business impact. You\u0026#39;ll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering \u0026amp;amp; Product organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Senior Principal, Technical Program Management is highly visible and requires a strong balance of strategic insight, execution excellence, and cross-functional leadership. You will navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic, scaled agile environment. You\u0026#39;ll also be expected to adapt your program portfolio proactively in response to evolving business needs and organizational complexity. Your expertise in your domain areas is regarded as expert level and authoritative, both within R\u0026amp;amp;D and across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs\u0026amp;nbsp; that define the future of Twilio’s platforms. You manage systemic complexity and high-stakes risk while serving as the primary technical point of contact for SVPs and executive leadership on mission-critical programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect the end-to-end execution framework, including global sequencing logic, multi-tier governance, architectural integration patterns, and enterprise-grade operational success metrics. You ensure the strategy accounts for technical debt retirement and long-term platform health, moving beyond a project plan to build a sustainable delivery engine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate Cross-Portfolio Alignment: Own the master execution roadmap for complex, interdependent product suites. You identify and resolve structural misalignment between engineering roadmaps, surfacing high-stakes tradeoffs and resource reallocations to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with lead engineers/architects to evaluate technical approaches, integration patterns, and operational risks; ensure plans reflect real system constraints, failure modes, and readiness requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define Systems of Accountability: Establish the organizational \u0026quot;operating system\u0026quot; for high-stakes programs. Beyond RACI, you define the standards for how cross-functional teams interact, ensuring clear ownership across siloed domains when technical priorities conflict.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate Ecosystem-Wide Impacts: Proactively identify \u0026quot;hidden\u0026quot; technical requirements across the platform (e.g., global security / compliance shifts, complex billing migrations, or observability gaps) and ensure they are integrated into the core technical design, not treated as afterthoughts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale R\u0026amp;amp;D Excellence: Design and institutionalize durable program frameworks and technical readiness standards that elevate the execution maturity of the entire global R\u0026amp;amp;D organization. You build the playbooks that become the Twilio standard for large-scale engineering delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Force Multiplier \u0026amp;amp; Mentor: Mentor to Principal TPMs and Engineering Leads. You raise the collective bar for technical risk management, executive storytelling, and high-velocity decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 12+ years of experience leading massive-scale technical programs in a high-growth, distributed systems and software engineering domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Technical Leadership: Proven ability to influence technical direction and architectural decisions at the VP/SVP level, with a track record of steering programs through complex technical pivots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systemic Execution Expertise: Expert-level mastery in defining execution strategies for programs with hundreds of engineers; you have a \u0026quot;spidey sense\u0026quot; for identifying integration risks and failure modes before they manifest.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Influence: Exceptional ability to frame highly technical challenges into strategic business narratives, driving consensus among senior executives with competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architectural Fluency: Deep technical depth in cloud-scale infrastructure, API-first design, and distributed systems. Proven experience influencing Staff/Principal/Distinguished Engineers and challenging assumptions when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Rigor: Demonstrated success in building and scaling operational readiness frameworks using self-service tools to surface status, actions, and KPIs across a multi-thousand-person R\u0026amp;amp;D organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of Ambiguity: A proven track record of bringing order to chaos, creating high-functioning execution structures in environments where specifications, technologies, and market demands are in constant flux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s in computer science or engineering or a related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of technical program management at hyperscaler or Fortune 100 cloud software/infrastructure companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise in global-scale communications (Telephony, SMS, CPaaS) or high-throughput distributed platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading \u0026quot;company-bet\u0026quot; transformations, such as major cloud migrations or foundational platform re-architectures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00 - $235,00.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360.00 - $276,700.00\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79911,"name":"Program Management (Project, Program, Agile, Technical)","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8065038","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3494697,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4IT6884-1","value_type":"single_select"}],"id":8065038,"updated_at":"2026-08-04T17:50:44-04:00","requisition_id":"50618","title":"Senior Program Manager, Disaster Recovery","company_name":"Twilio","first_published":"2026-07-14T16:57:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Program Manager, Disaster Recovery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead the disaster recovery (DR) program. This leader is responsible for communicating, developing, implementing, maintaining and managing the governance of the enterprise disaster recovery management (DRM) program. The objective of this program is to support product and IT systems\u0026#39; resilience and timely recovery, regardless of cause.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the annual plan development, review, and executive sign-off lifecycle for critical product and non-product systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively integrate disaster recovery vulnerabilities, Service Readiness Framework (SRF) findings, and exercise gaps into existing risk frameworks to quantify, score, and systematically drive down operational risk across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author clear program updates, annual compliance metrics, and formal responses to internal and external audit findings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across the organization to support the execution of unified Gamedays and quarterly technical tests to ensure critical applications fail over predictably.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Benchmark and audit actual technical execution against strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert static, document-heavy continuity playbooks into clean, runnable-style procedures to optimize recovery coordination.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and audit the independent business continuity and disaster recovery plans of high-exposure third-party SaaS vendors to proactively isolate and eliminate downstream single points of failure (SPOFs).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify fallback processing environments, ensuring that automated remediation workflows are fully provisioned and mapped before disruptions occur.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the technical disaster recovery authority during active live disruptions, seamlessly synchronizing recovery activities with existing tactical response teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Certification: Active Certified Business Continuity Professional (CBCP) designation required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Domain Depth: Practical familiarity with cloud infrastructure platforms (AWS console operations), containerization ecosystems, database synchronization architectures, and centralized configuration directories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Crisis Competency: Proven experience leading technical response or recovery workflows during high-severity live outages alongside incident management teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication: Exceptional verbal and written communications skills; ability to distill highly dense technical single points of failure (SPOFs) into clear, actionable financial and engineering risk metrics for senior security leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 7+ years of dedicated technical Disaster Recovery program management experience in a highly scalable, cloud-native enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - $146,200\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - $171,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until August 20th, 2026 , but may change based on business needs.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8065040","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3494698,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG4903-1","value_type":"single_select"}],"id":8065040,"updated_at":"2026-08-06T16:32:51-04:00","requisition_id":"50689","title":"Senior Security Engineer, Incident Response","company_name":"Twilio","first_published":"2026-07-17T18:35:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Senior Security Engineer, Incident Response\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Security Incident Response Team (SIRT) is looking for a Senior Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments.\u0026amp;nbsp; You will work within a team that partners with R\u0026amp;amp;D Engineering and R\u0026amp;amp;D Business teams to develop scalable processes and technical solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an Owner\u0026lt;/strong\u0026gt;: Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write It Down\u0026lt;/strong\u0026gt;: Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the customer’s shoes\u0026lt;/strong\u0026gt;: Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ruthlessly Prioritize:\u0026lt;/strong\u0026gt; Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Don’t Settle\u0026lt;/strong\u0026gt;: Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the Owl\u0026lt;/strong\u0026gt;: Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Empower Others\u0026lt;/strong\u0026gt;: Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be Inclusive\u0026lt;/strong\u0026gt;: Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience: 5+ years of security incident response in a production-cloud environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject-matter expert on security issues and technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across a technology stack on difficult security challenges and initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SIEM platforms and the ability to extend their functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SOAR tools and automating manual security processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in either AWS, GCP, or other large cloud platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with every level of the organization.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI Model Security \u0026amp;amp; Posture Management: Support Implementation of\u0026amp;nbsp; controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Artifact \u0026amp;amp; Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $187,300.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00 - $208,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 30th Aug, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8065028","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3494692,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8065028,"updated_at":"2026-08-10T03:18:31-04:00","requisition_id":"50705","title":"Senior Software Engineer","company_name":"Twilio","first_published":"2026-07-21T21:50:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Staff Software Engineer on our Data Substrate team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software development experience, with a focus on data infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex, large-scale data projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in big data components such as Kafka, Clickhouse, Spark and other distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise with orchestrating, scaling, and managing containerized applications in production environments using Kubernetes (K8s) and Terraform/Helm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and operating large-scale data platforms on cloud computing systems like AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python, Java, Bash, and Go with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to influence technical roadmaps and drive alignment across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership experience in mentoring and developing engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic environment and deliver high-impact results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of tying into various authorization/authentication systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking and network security knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Clickhouse: demonstrated experience in architecting, tuning, and operating Clickhouse at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $$135,920 - $169,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/7/26, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7595407","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3356905,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7595407,"updated_at":"2026-08-04T17:50:38-04:00","requisition_id":"49544","title":"Senior Software Engineer, Fraud","company_name":"Twilio","first_published":"2026-02-19T13:50:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as a Senior Software Engineer for Stytch, where you\u0026#39;ll shape the next generation of fraud prevention products.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer you will help develop Stytch’s fraud detection and prevention products as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity and fraud prevention experiences. You’ll primarily work on our Device Fingerprinting product that detects bots, manual abuse, and highly sophisticated reverse engineering to help protect our customers’ from fraud and abuse. You’ll partner closely with product and engineering leadership to evolve our detection techniques to continue to stay ahead of threats. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own fraud detection capabilities for Stytch’s fraud platform on Twilio—go deep on browser and device internals for complex signal collection to improve identification of bad actors and keep our customers safe..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years experience in designing, building and operating production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in C or C++, production experience is a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Javascript, Go, WebAssembly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with reverse engineering and/or reverse engineering detection and prevention such as experience with browser automation, botting, and/or fraud detection and defense techniques\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offensive and/or defensive security software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote in the US\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - 173,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - 203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until September 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8056276","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3491517,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8056276,"updated_at":"2026-08-04T17:50:44-04:00","requisition_id":"50162","title":"Senior Software Engineer, Identity","company_name":"Twilio","first_published":"2026-07-17T15:17:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as a Senior Software Engineer for Stytch, where you\u0026#39;ll shape the next generation of identity products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer you will help scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences. You’ll build backend APIs that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact customer-facing features, and evolve our platform for Twilio’s scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Go, TypeScript, and DynamoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer tools or SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and owning products consumed by paying customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - 176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - 187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - 208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7394811","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3295666,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7394811,"updated_at":"2026-08-12T10:33:31-04:00","requisition_id":"49654","title":"Senior Software Engineer- Video Signalling ","company_name":"Twilio","first_published":"2025-11-14T04:26:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to design, build, and optimize the core signalling infrastructure that powers real-time video communications for our customers. You will play a key role in ensuring high performance, reliability, and scalability of our video platform, enabling seamless and secure video experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain video signalling protocols and server components for real-time video calls (e.g., WebRTC, SIP, RTCP/RTP) in a highly scalable distributed system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional distributed teams and various stakeholders to deliver high-performance, low-latency media experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure secure transmission and compliance with industry best practices (e.g., end-to-end encryption, privacy standards).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural decisions and code reviews, mentoring junior engineers as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with advancements in real-time communications and video technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve signalling and media operational issues, with opportunities to enhance existing troubleshooting processes and tools; build tools and analytics for call quality and debugging (e.g., log analysis, packet traces).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the refinement of the team\u0026#39;s ticket backlog, estimating work and follow Agile ceremonies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with complex distributed systems or real time systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in the cloud, AWS, Google, Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-threading, concurrency and asynchronous software development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors in Computer Science or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Video services as a part of on-call duties\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with one of the following technologies: Rust/C++,\u0026amp;nbsp; WebRTC, Gstreamer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8007449","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3471959,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8007449,"updated_at":"2026-08-12T10:28:05-04:00","requisition_id":"R260810","title":"Senior/Staff Applied Research Software Engineer","company_name":"Twilio","first_published":"2026-06-16T09:01:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Senior or Staff Applied Software Research Engineer for Emerging Technologies. We are hiring for multiple positions at either a Senior or Staff level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This full stack engineer position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Applied Software Research Engineer, you’ll build hands-on skills with new technologies, collaborate with passionate engineers, and contribute to delivering solutions that help shape Twilio’s future offerings. This is a growth role, ideal for someone eager to learn and make a measurable difference in a fast-paced, entrepreneurial environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Applied Software Research Engineer, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, At the Senior level, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, test, and deploy code for prototypes and new product features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members to solve technical challenges and improve solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, documentation, and team knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with modern tools, frameworks, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to evolving requirements and provide input on process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In this role, At the Staff level, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and implement prototypes and production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members to experiment with AI, machine learning, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews and contribute to continuous improvement of engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate progress and technical concepts to stakeholders and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly to feedback and changing requirements in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Senior level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of professional software development experience, ideally full stack development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language (such as JavaScript, Python, or Java).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with front-end (React, Angular) and/or back-end (Node.js, Springboot) technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of database fundamentals (SQL or NoSQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to learn, collaborate, and solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an agentic coding operating model that is effective at leveraging skills/ MCP/ LLMs to be able to do ai-assisted coding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At the Staff level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional full stack software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across modern programming languages such as JavaScript, Python, or Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of database technologies (SQL or NoSQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication skills for technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Senior \u0026amp;amp; Staff level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI or machine learning principles or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud-based platforms (AWS, Azure) and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation and exploring emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in remote or globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source or tech community projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7993959","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3467724,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7993959,"updated_at":"2026-08-04T17:50:42-04:00","requisition_id":"R260777","title":"Senior / Staff Applied Research Software Engineer - Emerging Tech","company_name":"Twilio","first_published":"2026-06-16T09:18:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Senior or Staff Applied Software Research Engineer for Emerging Technologies. We are hiring for multiple positions at either a Senior or Staff level.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we\u0026#39;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you\u0026#39;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we\u0026#39;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This full-stack engineer position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Applied Software Research Engineer, you’ll build hands-on skills with new technologies, collaborate with passionate engineers, and contribute to delivering solutions that help shape Twilio’s future offerings. This is a growth role, ideal for someone eager to learn and make a measurable difference in a fast-paced, entrepreneurial environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Applied Software Research Engineer, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, At the Senior level, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, test, and deploy code for prototypes and new product features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members to solve technical challenges and improve solution design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, documentation, and team knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment with modern tools, frameworks, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to evolving requirements and provide input on process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In this role, At the Staff level, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and implement prototypes and production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members to experiment with AI, machine learning, and emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews and contribute to continuous improvement of engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate progress and technical concepts to stakeholders and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly to feedback and changing requirements in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Senior level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of professional software development experience, ideally full stack development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language (such as JavaScript, Python, or Java).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with front-end (React, Angular) and/or back-end (Node.js, Springboot) technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of database fundamentals (SQL or NoSQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to learn, collaborate, and solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an agentic coding operating model that is effective at leveraging skills/ MCP/ LLMs to be able to do ai-assisted coding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At the Staff level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional full stack software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across modern programming languages such as JavaScript, Python, or Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of database technologies (SQL or NoSQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication skills for technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to deal with ambiguity and solve the problems vs. need constant support to unblock execution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Senior \u0026amp;amp; Staff level:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI or machine learning principles or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud-based platforms (AWS, Azure) and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation and exploring emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in remote or globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source or tech community projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;All Senior and Staff roles will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $213,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 - $226,500.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400.00 - $251.600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8003867","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3470350,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":8003867,"updated_at":"2026-08-04T17:50:42-04:00","requisition_id":"49732","title":"Senior Strategic Account Executive","company_name":"Twilio","first_published":"2026-06-12T18:10:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Regulated Verticals Senior Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies, spanning industries. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance competing priorities and manage multiple projects and deals at the same time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a strong understanding of the CPaaS industry - staying up to date on\u0026amp;nbsp; key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with industry changes and collaborate with your team and peers to learn and share best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 10 years of full cycle sales experience, with a minimum of 3 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience working with real customers, listening to them, and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and based in the USA.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 - $220,320.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 15, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8026615","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3479643,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":8026615,"updated_at":"2026-08-07T17:48:18-04:00","requisition_id":"50452","title":"Senior Strategic Account Executive ","company_name":"Twilio","first_published":"2026-06-29T12:39:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4 for our Retail Vertical!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Retail customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Retail account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience dealing with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience selling to the Retail vertical with a track record of success negotiating agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.00 - $220,320.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 20, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067440","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3495680,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM5AD3625-1","value_type":"single_select"}],"id":8067440,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50523","title":"Senior Technical Program Manager, Services Tools \u0026 Diagnostics","company_name":"Twilio","first_published":"2026-07-17T17:23:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Technical Program Manager, Service Delivery Systems on the Global Customer Services (GCS) Strategy \u0026amp;amp; Operations team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a hands-on technical builder to join the GCS Strategy \u0026amp;amp; Operations organization. This role owns the technical foundation that powers how GCS delivers customer outcomes at scale — the intelligent automation, knowledge systems, and decision logic embedded in the service delivery workflows of our Technical Account Management, Professional Services, and Engagement Management teams. You\u0026#39;ll design and build systems, including AI workflows that operate within the Customer Experience Operations (CXO) governance model and you\u0026#39;ll be accountable to GCS business outcomes: resolution rates, revenue-per-headcount, product adoption and more.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of engineering and program management. You\u0026#39;ll write code every week, but your success is measured in GCS outcomes for customers, not a technology roadmap. You\u0026#39;ll partner daily with GCS Program Managers, Technical Account Management, Professional Services and Twilio Engineering teams to turn director-level business requirements into reliable, auditable systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and build the systems that encode how GCS operates — account health observability, intelligent routing, knowledge retrieval, and workflow automation across our TAM, PS, and EM motions; including cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI workflows using the Anthropic Claude API, Claude Agent SDK, and Claude Code, including MCP (Model Context Protocol) servers that connect agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal Twilio systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with CXO to design the decision frameworks that determine when systems act autonomously, when humans stay in the loop and own the guardrails — edge cases caught, prompt injection blocked, unintended behaviors prevented — that keep failure rates low.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extend GCS\u0026#39;s observability and analytics foundation with production-quality dashboards and integrations across Grafana (ClickHouse-backed), Salesforce, Tableau, Looker, and Airtable — choosing the right tool for the audience and data source rather than defaulting to one platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate within CXO\u0026#39;s vetting-and-graduation governance model, and help mature it: versioning, evaluation frameworks, A/B testing, and systematic performance measurement across scenarios with GCS specific focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument everything you build — retrieval accuracy, action success rates, deflection, and failure patterns — and tie technical performance to GCS outcomes like time to value, resolution rate, cost-per-ticket, and time-to-resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex system behavior into plain language for director and executive audiences while producing clear technical documentation for the teams who depend on your systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience building production software or technical systems, in roles such as platform engineering, solutions architecture, or hands-on technical program management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production-quality proficiency in Python and/or TypeScript (Node.js), with fluency in REST API integration fundamentals: authentication (OAuth 2.0, API keys, token refresh), webhooks, pagination, rate limiting, error handling and retries, and JSON transformation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building AI systems with large language models — tool use / function calling, structured outputs, prompt architecture, and evaluation harnesses — including building and deploying MCP servers to connect enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of how large language models work: how they reason, where they fail, and why. Fluency in RAG architectures, prompt engineering patterns, and agent frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced SQL, including analytical queries against columnar stores such as ClickHouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dashboard and application development experience across Grafana (data sources, panels, variables, dashboard-as-code, alerting), Salesforce (SOQL, report types, Lightning reports and dashboards), Tableau (data modeling, calculated fields, LOD expressions, publishing to Tableau Cloud or Server), Looker (LookML modeling, Explores, derived tables, publishing to dashboards), and Airtable (base/table design, automations, scripting extensions, API integration) — with the judgment to choose the right tool for a given audience and data source.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong engineering practices: Git-based version control, code review, basic CI, and least-privilege patterns when handling customer data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate business requirements into system specifications and explain complex technical behavior to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience embedded in a support or professional services organization, building systems for the teams doing the work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Zendesk or similar service platforms, including APIs, triggers, and routing logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining metrics and observability for AI systems in production, and running structured A/B tests or evaluations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio\u0026#39;s products or the CPaaS/SaaS domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 188,240.00 - 235,300.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area):199,280.00 - 249,100.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: 221,360.00 - 276,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;July 25th\u0026lt;/strong\u0026gt; but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7697439","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3383633,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2MK5422-1","value_type":"single_select"}],"id":7697439,"updated_at":"2026-08-04T17:50:39-04:00","requisition_id":"50215","title":"Social Media Specialist","company_name":"Twilio","first_published":"2026-03-10T10:50:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Social Media Specialist on Twilio’s Corporate Communications team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Social Media Specialist position is needed to build our community and increase brand awareness for Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a storyteller who can create original, compelling content that amplifies our brand and expands our reach. We want someone who can write concisely and creatively, and isn’t afraid to test new, bold ideas. This person should be fluent in short-form video and know how to make an audience feel something. We’re looking for someone who can cut through the noise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Creative, non-standard resumes strongly encouraged!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this ^^ describes you, please submit your resume along with:\u0026lt;br\u0026gt;1) A draft of a social media post (choose your channel) pitching why you should be Twilio’s next Social Media Specialist OR a haiku about what makes a social post go viral\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) Your favorite viral social post from a B2B company in the last six months and why you selected it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create compelling, on-brand content showcasing our customers, capabilities, and culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help execute our editorial calendar and campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Twilio’s employee advocacy program, equipping our global and regional teams to share content.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage and build our community of technical developers, consumers, and business decision makers daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Twilio’s mission of building the world’s leading customer engagement platform by showing what’s possible with it.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create interesting, engaging content for our top executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform analysis and use data to prove our program is growing and our bets are paying off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly experiment and test new tactics to reach new audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our Employee Brand team to help tell the stories of Twilions to external audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has experience managing brand social.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expresses complex thoughts or ideas in 100 characters or less.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks outside of the box and presents ideas clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is organized and loves to take projects and run with them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses data to tell a story and has proven success on social.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using social management tools, including Sprout Social, Canva, Figma, EveryoneSocial.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoys building community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Likes to have fun.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with live video, graphic design.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the Bay Area, CA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $31.77/hour - $39.71/hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $33.66/hour - $42.07/hour.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $37.34/hour - $46.68/hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7825089","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3415301,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":7825089,"updated_at":"2026-08-04T17:41:36-04:00","requisition_id":"50394","title":"Software Architect (L6)","company_name":"Twilio","first_published":"2026-05-04T00:45:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Architect, (L6).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to define and drive architectural vision, strategy, and alignment across multiple products and domains at company scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior-most technical leader, you’ll set long-term technical vision, establish architectural guardrails, and ensure coherence across distributed systems and platforms. You will drive cross-organizational initiatives, solve complex and ambiguous technical challenges, and elevate the technical standard for Twilio company-wide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set and communicate long-term architectural vision, aligning teams and leadership across Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve the most complex, ambiguous technical challenges at platform and company-wide scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide principal and staff engineers, fostering a culture of engineering excellence and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with product, engineering, and executive leaders to shape strategic direction and technical investments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience designing and scaling distributed systems and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of mentoring senior engineering talent and elevating organizational standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication, influence, and leadership skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in cloud-native, multi-region systems and architecture patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of driving adoption of engineering standards across multiple business units or product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability, platform capabilities, and data architecture at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-source project leadership or significant external technical impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in high-growth SaaS, communications, or platform companies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (Karnataka, Telangana, Maharashtra, Delhi, Tamilnadu).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8102950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3510406,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8102950,"updated_at":"2026-08-12T10:25:52-04:00","requisition_id":"50829","title":"Software Development Engineer (L3)","company_name":"Twilio","first_published":"2026-08-03T12:41:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next\u0026amp;nbsp; Senior Software Engineer in the Enterprise AI Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We\u0026#39;re building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio\u0026#39;s Customer Support organization operates through AI-powered tools and agentic products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for \u0026lt;strong\u0026gt;Full-Stack Engineers\u0026lt;/strong\u0026gt; who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences.\u0026amp;nbsp; This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Joining this team means building \u0026lt;strong\u0026gt;production grade, full-stack AI applications\u0026lt;/strong\u0026gt;. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Foundation:\u0026lt;/strong\u0026gt; Architecting high-performance, production-grade, full-stack applications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Logic:\u0026lt;/strong\u0026gt; Developing \u0026lt;strong\u0026gt;Agentic Applications\u0026lt;/strong\u0026gt; that allows AI and human agents to collaborate on complex business problems with seamless, agent-to-agent orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Experience:\u0026lt;/strong\u0026gt; Building sophisticated, scalable backend systems and intuitive front-end interfaces that empower and supercharge business teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in data engineering, software development, or a related field, with at least 1 year leading projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7647708","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3369144,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7647708,"updated_at":"2026-08-12T10:33:07-04:00","requisition_id":"49833","title":"Software Engineer","company_name":"Twilio","first_published":"2026-03-13T06:49:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Join the team as our next Software Engineer\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the job:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and maintain reliable applications for Twilio’s supply insights and trust. The work involves developing back-end applications and front-end for internal tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer in the team, you will be partnering with product managers, architects, engineering managers and other engineers to develop features for Messaging Supply products. You will be developing our messaging supply platform with emphasis on interfaces for Twilio’s suppliers to interact with Twilio, automation of manual tasks, and working on new features that support both internal and customer-facing applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, test and deploy features alongside a small, distributed collaborative team to build highly scalable and available services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate other cross-functional teams, product managers, designers, and engineers to build compelling user experiences for developers and end users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure quality by writing unit, integration, and load tests, as well as conducting thorough code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to troubleshoot/determine resolution for issues in your team\u0026#39;s domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build new features for both internal and customer-facing applications to ensure seamless integration and great customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Qualifications:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of experience with full-stack software engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals, not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of processes and engineering best practices in all phases of the software development lifecycle, such as testing and devops standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language, web stack and framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong oral and written communication skills (in English): be prepared to frequently propose and discuss ideas and implementation details with your teammates, as well as involving other stakeholders in Twilio - we’re one single team, no one flies solo!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Java frameworks like Spring, Hibernate, Dropwizard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with React or a different web development framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of DevOps CI/CD pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with agile/scrum methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience documenting your solutions and proposals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote from Estonia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7785202","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3406490,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7785202,"updated_at":"2026-08-12T10:31:52-04:00","requisition_id":"50359","title":"Software Engineer ","company_name":"Twilio","first_published":"2026-04-17T12:48:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Voice \u0026amp;amp; Video Postflight team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and evolve next-generation distributed systems that empower our customers through high-performance APIs. You will be tasked with solving the complex challenges inherent in supporting the massive scale of Twilio Voice, ensuring our infrastructure remains robust as we expand our capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer, you will focus on the intersection of large-scale API development and advanced data systems. You will work on designing and implementing low-latency, highly scalable architectures that leverage modern database technologies to provide customers with seamless access to large-scale data.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect and implement\u0026lt;/strong\u0026gt; next-generation distributed systems capable of handling the immense throughput and concurrency requirements of Twilio Voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design low-latency, high-scale APIs\u0026lt;/strong\u0026gt; that empower customers with real-time access to their data and communications infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize and manage\u0026lt;/strong\u0026gt; distributed database environments, ensuring high availability and performance across high-volume data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full development lifecycle\u0026lt;/strong\u0026gt;, from initial system design and prototyping to the continuous operation of 24x7 production services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate across engineering teams\u0026lt;/strong\u0026gt; to solve \u0026quot;hard\u0026quot; distributed systems problems, ensuring our API layer is both resilient and developer-friendly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Master’s or Bachelor\u0026#39;s degree and 5 + years of experience in software engineering, with a focus on backend or infrastructure systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expertise in Distributed Systems\u0026lt;/strong\u0026gt;: A deep understanding of consistency models, partition tolerance, and the challenges of scaling stateful services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Languages\u0026lt;/strong\u0026gt;: Proficiency in \u0026lt;strong\u0026gt;Java,Spring, Dropwizard\u0026lt;/strong\u0026gt; and a strong grasp of building RESTful APIs at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Database Fundamentals\u0026lt;/strong\u0026gt;: Practical experience working with and tuning \u0026lt;strong\u0026gt;PostgreSQL, Aurora\u0026lt;/strong\u0026gt; or similar relational databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Infrastructure\u0026lt;/strong\u0026gt;: Familiarity with deploying and managing large-scale services on \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;GCP\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;: Comfortable operating in an agile environment with a \u0026quot;you build it, you run it\u0026quot; mentality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;OLAP \u0026amp;amp; Big Data\u0026lt;/strong\u0026gt;: Experience with \u0026lt;strong\u0026gt;ClickHouse\u0026lt;/strong\u0026gt; or other column-oriented databases for high-performance analytical queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as a code\u0026lt;/strong\u0026gt;: Familiarity with tools such as Terraform, Harness for managing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Pipelines\u0026lt;/strong\u0026gt;: Prior exposure to technologies like Kafka or Spark for moving and processing data between distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in our Dublin, Ireland office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7605743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3359462,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7605743,"updated_at":"2026-08-04T17:50:38-04:00","requisition_id":"49545","title":"Software Engineer, Identity","company_name":"Twilio","first_published":"2026-02-11T14:21:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Stytch team at Twilio to shape the next generation of identity products. You’ll build backend systems that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact, customer-facing features, and evolve our platform for Twilio scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Go, TypeScript, and DynamoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer tools or SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and owning products consumed by paying customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is US remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - 146,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - 154,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - 171,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until September 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7946610","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3451440,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7946610,"updated_at":"2026-08-04T17:50:41-04:00","requisition_id":"49920","title":"Software Engineer (L2)","company_name":"Twilio","first_published":"2026-07-24T10:02:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Backend Software Engineer on Twilio Segment CDP engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Segment is a best-in-class\u0026lt;a href=\u0026quot;https://segment.com/resources/cdp/\u0026quot;\u0026gt; customer data platform (CDP)\u0026lt;/a\u0026gt; designed with engineers, marketers, and product managers in mind. We’re excited to work at the cutting edge of data and artificial intelligence, such as with our\u0026lt;a href=\u0026quot;https://segment.com/blog/ai-assisted-magical-mappings/\u0026quot;\u0026gt; AI-Assisted Suggest Mappings product\u0026lt;/a\u0026gt;. And, we move \u0026lt;em\u0026gt;a lot\u0026lt;/em\u0026gt; of data -\u0026lt;a href=\u0026quot;https://segment.com/purpose-built-customer-data-platform/#:~:text=12%20trillion%20API%20calls/year\u0026quot;\u0026gt; over \u0026lt;em\u0026gt;12 trillion\u0026lt;/em\u0026gt; API calls a year\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Segment CDP products. As a Software Engineer on the team, you will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and data models, and drive system-level improvements that enhance both developer velocity and customer experience. You’ll be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long-term sustainability and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We iterate quickly on these products and features and learn new things daily — all while writing quality code using the latest AI tools. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build robust, scalable backend systems and APIs across Segment’s data platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for our managed services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience writing production-grade code in a modern programming language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience programming in one or more of the following: Go, Java, Python, or similar languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS). For example, experience handling production incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience with large scale async processing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping services (products) following CI/CD development paradigm.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good grasp of software engineering and how to build a system in scalable and extensive manner;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal technical communication skills to convey complex technical concepts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable asking questions and taking initiative to solve problems where it is often necessary to “\u0026lt;a href=\u0026quot;https://www.twilio.com/en-us/company/values\u0026quot;\u0026gt;draw the owl\u0026lt;/a\u0026gt;”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage best-in-class development productivity practices including AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with event streaming technologies (Kafka, Pulsar, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with database technologies like PostgreSQL and DynamoDB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to observability tools such as Prometheus, Grafana, or Datadog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;No mandatory travel is anticipated.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;$116,960.00 to $146,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay a\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;rea): $123,760.00 to $154,700.00).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520.00 to $171,900.00).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. \u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8100236","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3380996,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":8100236,"updated_at":"2026-08-04T17:50:38-04:00","requisition_id":"49836","title":"Software Engineer (L2)","company_name":"Twilio","first_published":"2026-07-31T16:58:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Software Engineer (L2)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we\u0026#39;re on a journey to becoming a globally antiracist company that supports \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our systems processed 12 billion emails on Black Friday 2026 and we continue to scale!\u0026amp;nbsp; You will be a key contributor in one or more of these areas -\u0026amp;nbsp; Redesigning backend services to improve scalability, strengthening service security to keep up with changing threats. Delivering solutions that enhance the customer journey and developing new product offerings that provide actionable insights into the health of customers’ email programs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;WEAR THE CUSTOMER’S SHOES: Ship reliable features, at scale, that deliver the most value to your customers. You will partner with engineering and product to understand customers’ challenges, see opportunities, craft solutions, and lead the team to deliver the right value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Perform thorough and thoughtful code reviews to help maintain a high standard of code quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;DRAW THE OWL: Be creative, take your own initiative, and solve some of our most challenging problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in your craft with demonstrated skill progression\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Go or similar typed programming languages (Java,\u0026amp;nbsp; C#, C++, Rust, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to implement reliable, maintainable components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automation-minded; experience automating processes and administrative tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A highly effective collaborator, you work with your team and help drive team towards common goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-driven; take complete ownership of your tasks and champion efforts to get your tasks to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in Computer Science or similar experience work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Docker, and/or Kubernetes, or other containerization technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Terraform or similar configuration management tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MySQL or AWS Aurora\u0026amp;nbsp; database systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kafka or other distributed logging systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS or other cloud infrastructure providers (GCP, Azure)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote in the USA but is not eligible to be hired in CA, NY, WA, PA, CT. We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - $203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 4/10/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call\u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt; Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build\u0026lt;a href=\u0026quot;https://www.twilio.org/impact-fund/\u0026quot;\u0026gt; positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8097672","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3451440,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":8097672,"updated_at":"2026-08-04T17:50:41-04:00","requisition_id":"49920","title":"Software Engineer (L2)","company_name":"Twilio","first_published":"2026-07-30T17:08:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Backend Software Engineer on Twilio Segment CDP engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Segment is a best-in-class\u0026lt;a href=\u0026quot;https://segment.com/resources/cdp/\u0026quot;\u0026gt; customer data platform (CDP)\u0026lt;/a\u0026gt; designed with engineers, marketers, and product managers in mind. We’re excited to work at the cutting edge of data and artificial intelligence, such as with our\u0026lt;a href=\u0026quot;https://segment.com/blog/ai-assisted-magical-mappings/\u0026quot;\u0026gt; AI-Assisted Suggest Mappings product\u0026lt;/a\u0026gt;. And, we move \u0026lt;em\u0026gt;a lot\u0026lt;/em\u0026gt; of data -\u0026lt;a href=\u0026quot;https://segment.com/purpose-built-customer-data-platform/#:~:text=12%20trillion%20API%20calls/year\u0026quot;\u0026gt; over \u0026lt;em\u0026gt;12 trillion\u0026lt;/em\u0026gt; API calls a year\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Segment CDP products. As a Software Engineer on the team, you will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and data models, and drive system-level improvements that enhance both developer velocity and customer experience. You’ll be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long-term sustainability and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We iterate quickly on these products and features and learn new things daily — all while writing quality code using the latest AI tools. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build robust, scalable backend systems and APIs across Segment’s data platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for our managed services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience writing production-grade code in a modern programming language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience programming in one or more of the following: Go, Java, Python, or similar languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS). For example, experience handling production incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience with large scale async processing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping services (products) following CI/CD development paradigm.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good grasp of software engineering and how to build a system in scalable and extensive manner;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal technical communication skills to convey complex technical concepts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable asking questions and taking initiative to solve problems where it is often necessary to “\u0026lt;a href=\u0026quot;https://www.twilio.com/en-us/company/values\u0026quot;\u0026gt;draw the owl\u0026lt;/a\u0026gt;”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage best-in-class development productivity practices including AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with event streaming technologies (Kafka, Pulsar, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with database technologies like PostgreSQL and DynamoDB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to observability tools such as Prometheus, Grafana, or Datadog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;No mandatory travel is anticipated.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;$116,960.00 to $146,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call\u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt; Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build\u0026lt;a href=\u0026quot;https://www.twilio.org/impact-fund/\u0026quot;\u0026gt; positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for,\u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt; please consider other open positions\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7434770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3307480,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7434770,"updated_at":"2026-08-04T17:50:38-04:00","requisition_id":"49531","title":"Software Engineer L2 - Cloud Infrastructure ","company_name":"Twilio","first_published":"2025-12-02T10:25:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer L2 to work in the Cloud Infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to evolve\u0026amp;nbsp; and maintain fundamental Compute infrastructure, collaborating with a passionate team to enhance the system capabilities. Key responsibilities include develop scalable cloud-native environments, VM orchestration, AWS-ASG Auto Scaling group of EC2 instances, hardened base AMIs, and secure container images while maintaining critical OS libraries. You\u0026#39;ll implement solutions for providing robust legacy platform support and cutting-edge cloud-native technologies, all driven by automation and best practices.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us in shaping the future of our Compute infrastructure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Tech Leaders, Architects and other Engineers to develop solutions for complex problems in distributed computing and infrastructure management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate solutions for operational issues, such as monitoring, performance, planning, and disaster response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation to support our business-critical infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure a high quality implementation by applying Infrastructure as Code industry standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate effective communication by authoring and reviewing design documents, runbooks, and other service documentation, and keeping a good record of changes in the systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply Agile methodologies to continuously deliver value to the customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as point of contact for legacy/new Compute system components.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in AWS Cloud infrastructure management. (preferably backend/infrastructure-focused like AMI, EC2, IAM policies/roles, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ASG (Auto Scaling Groups) knowledge, to design, implement, and support scalable cloud-native environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with hardened base AMIs and AL23.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with one or more programming languages: like \u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt; or Python (includes SW Arch patterns, clean code, debugging, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in shell scripting to streamline repetitive tasks and enhance efficiency in operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills to work independently with multiple global teams, developing, configuring, deploying, and operating the global Twilio Infrastructure Platform, blending operational excellence with development best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of container-based application/services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge on deployment tools and frameworks like infrastructure as a code and continuous deployment processes\u0026amp;nbsp; (ex: Github, Buildkite, Terraform-TFC, ArgoCD, Harness, Cloud network).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational experience in complex distributed systems, including experience with SLO/SLAs towards high availability and reliability goals, including tools like DataDog or Phometheus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to File Integrity Monitoring (FIM) tools, specifically Falco, and awareness of compliance frameworks (PCI, SOX).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge in Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Claude AI or similar.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00-146,200.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00-154,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California:137,520.00-171,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7689461","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3380996,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7689461,"updated_at":"2026-08-04T17:50:38-04:00","requisition_id":"49836","title":"Software Engineer (L2) Email","company_name":"Twilio","first_published":"2026-07-23T16:53:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Software Engineer (L2)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we\u0026#39;re on a journey to becoming a globally antiracist company that supports \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our systems processed 12 billion emails on Black Friday 2026 and we continue to scale!\u0026amp;nbsp; You will be a key contributor in one or more of these areas -\u0026amp;nbsp; Redesigning backend services to improve scalability, strengthening service security to keep up with changing threats. Delivering solutions that enhance the customer journey and developing new product offerings that provide actionable insights into the health of customers’ email programs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;WEAR THE CUSTOMER’S SHOES: Ship reliable features, at scale, that deliver the most value to your customers. You will partner with engineering and product to understand customers’ challenges, see opportunities, craft solutions, and lead the team to deliver the right value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Perform thorough and thoughtful code reviews to help maintain a high standard of code quality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Identify key system metrics and ensure adequate monitoring coverage for new and existing data storage and analytical services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;DRAW THE OWL: Be creative, take your own initiative, and solve some of our most challenging problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in your craft with demonstrated skill progression\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Go or similar typed programming languages (Java,\u0026amp;nbsp; C#, C++, Rust, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to implement reliable, maintainable components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automation-minded; experience automating processes and administrative tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A highly effective collaborator, you work with your team and help drive team towards common goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-driven; take complete ownership of your tasks and champion efforts to get your tasks to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in Computer Science or similar experience work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Docker, and/or Kubernetes, or other containerization technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Terraform or similar configuration management tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MySQL or AWS Aurora\u0026amp;nbsp; database systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kafka or other distributed logging systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS or other cloud infrastructure providers (GCP, Azure)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote in the USA but is not eligible to be hired in CA, NY, WA, PA, CT. We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - $203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 08/31/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call\u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt; Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build\u0026lt;a href=\u0026quot;https://www.twilio.org/impact-fund/\u0026quot;\u0026gt; positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8009057","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3472521,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8009057,"updated_at":"2026-08-04T17:50:42-04:00","requisition_id":"50630","title":"Software Engineer L3","company_name":"Twilio","first_published":"2026-06-22T10:46:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Software Engineer, Email Platform (L3)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is a critical engineering role within Twilio SendGrid, requiring a hands-on engineer capable of developing, deploying, and managing highly available, massive-scale distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L3 engineer, you will act as a key driver of execution within our core services. You will be heavily involved in modernizing our backend systems, optimizing our extensive Go-based microservices, and contributing to the design and reliability of our dual-cloud infrastructure span across Amazon Web Services (AWS) and Microsoft Azure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you’ll:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES: \u0026lt;/strong\u0026gt;Architect and ship reliable, high-velocity features that handle critical traffic with low end-to-end latency. Partner closely with product management and technical leadership to break down complex system requirements into manageable, iterative milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (CODE QUALITY): \u0026lt;/strong\u0026gt;Drive rigorous code reviews and push for maintainable patterns in our Go codebase, ensuring high testing standards (unit, integration, and component testing) are executed across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (INFRASTRUCTURE \u0026amp;amp; OBSERVABILITY): \u0026lt;/strong\u0026gt;Manage and enhance cloud configurations across AWS and Azure environments utilizing Infrastructure as Code (Terraform). Ensure deep observability coverage by standardizing metrics, alerts, and distributed tracing across core data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CHAMPION ENGINEERING HEALTH: \u0026lt;/strong\u0026gt;Advocate for a clean architectural foundation. Proactively identify technical debt, system bottlenecks, and single points of failure (SPOF), balancing feature delivery with critical platform refactoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MENTOR AND LEAD: \u0026lt;/strong\u0026gt;Foster a collaborative environment by mentoring junior engineers, leading technical sprint planning, and sharing expertise across distributed engineering nodes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 4+ years of professional software engineering experience building and operating resilient backend services at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Development Workflow:\u0026lt;/strong\u0026gt; Practical experience leveraging AI-assisted development tools (such as Claude Code) to accelerate code generation, automate testing, and streamline debugging workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency:\u0026lt;/strong\u0026gt; Strong, hands-on production experience writing clean, idiomatic, and highly concurrent \u0026lt;strong\u0026gt;Go (Golang), Java or Python\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Infrastructure:\u0026lt;/strong\u0026gt; Solid experience deploying and managing production workloads in cloud environments—ideally with deep exposure to \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; core services (such as EC2, S3, Aurora, or DynamoDB) AND \u0026lt;strong\u0026gt;Microsoft Azure\u0026lt;/strong\u0026gt; equivalents (such as Virtual Machines, Blob Storage, Azure SQL, or Cosmos DB).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt; for provision-level automation and maintaining environment parity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems:\u0026lt;/strong\u0026gt; Strong theoretical and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing ecosystems).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Mindset:\u0026lt;/strong\u0026gt; Strong foundational background in computer science fundamentals, data structures, and building self-healing cloud architectures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience managing high-throughput applications running inside containerized infrastructure (\u0026lt;strong\u0026gt;Docker, Kubernetes\u0026lt;/strong\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with database migration pathways (e.g., transitioning traditional on-prem/relational datastores to managed instances like \u0026lt;strong\u0026gt;AWS Aurora\u0026lt;/strong\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing \u0026lt;strong\u0026gt;OpenTelemetry\u0026lt;/strong\u0026gt; or distributed tracing systems across decoupled microservice platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience handling constraints related to network topology, proxy layers, or \u0026lt;strong\u0026gt;mail transfer agent (MTA)\u0026lt;/strong\u0026gt; protocols.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - $203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 7/28/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7954715","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3453710,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7954715,"updated_at":"2026-08-10T03:18:41-04:00","requisition_id":"50492","title":"Software Engineer (L3) Data Substrate","company_name":"Twilio","first_published":"2026-06-01T13:07:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Software Engineer on our Data \u0026amp;amp; Analytics Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced Software Engineer to join our Data Platform team. In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of data-driven initiatives. You will work closely with cross-functional teams to understand business requirements, architect scalable solutions, and implement data solutions and infrastructure for our Data Platform. The ideal candidate will have a passion for leveraging data to drive business impact, strong technical skills, and experience with modern data technologies.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain infrastructure and scalable frameworks to support data ingestion, processing, and analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders, analysts, and product teams to understand business requirements and translate them into technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement data solutions using modern data technologies such as Kafka, Spark, Hive, Hudi, Presto, Airflow, and cloud-based services like AWS Lakeformation, Glue and Athena.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement frameworks and solutions for performance, reliability, and cost-efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with emerging technologies and best practices in big data technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor early in career engineers and contribute to a culture of continuous learning and improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in\u0026amp;nbsp; software development or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in programming languages such as Python, Java, or Scala.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with building frameworks for big data technologies such as Spark, Kafka, Hive, and distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS technologies at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of software engineering principles, including object-oriented and functional programming paradigms, design patterns, and code quality practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal \u0026amp;amp; written communication skills, with the ability to work effectively in a cross-functional team environment.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bias to action, ability to iterate and ship rapidly\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion to build data products, prior projects in this area\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - $203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 6/30/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8103253","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3508633,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8103253,"updated_at":"2026-08-04T17:50:46-04:00","requisition_id":"50771","title":"Software Engineer (L4)","company_name":"Twilio","first_published":"2026-08-03T17:50:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Voice and Video Android SDK Staff Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and deliver Voice and Video functionalities to our customers through the Android SDKs. Programmable Voice and Video are few of Twilio’s foundational channels that empower our customers and internal product team to build delightful solutions. The features you deliver will be used by thousands of customers at scale, often as their business’ lifeline. Use cases range from contact centers to healthcare services, from warehouse staff to client advisors\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the Android SDK architecture, implementation, and long-term technical direction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the Android SDKs’ technical backlog and architectural roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead development and maintenance of the Android Voice and Video SDKs, including the underlying WebRTC/ReSiprocate/C++ layer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive build pipeline stability and participate in CI/CD migration efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define Android best practices and serve as the go-to resource for Android-specific guidance across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with iOS, JavaScript, and React Native SDK teams to align on cross-platform convergence efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct thorough code reviews and hold the bar on quality, correctness, and test coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and platform leads to evaluate feasibility, estimate effort, and deliver on roadmap commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to knowledge sharing and documentation to reduce single points of failure on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously adapt to the evolving Android ecosystem to maximize engineering efficiency\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enhance automated tests with high level code coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Twilio’s customer’s developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and triage customer issues and Git repo issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance Twilio Voice and Video Android reference apps\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience with a strong focus on Android development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Android ecosystem and SDK development, including knowledge of what Android developers expect from third-party SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with real-time communication technologies (WebRTC, SIP, RTP) strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Java/Kotlin in addition to C++\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD systems (CircleCI, Buildkite, GitHub Actions) and mobile build pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills — able to clearly articulate technical decisions and trade-offs to both engineering and non-engineering audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work cross-functionally and influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring engineers and contributing to a collaborative team culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Claude and Github Copilot\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ReSiprocate or other SIP stacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work on public-facing developer SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with supply chain security practices for mobile SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Argo CD\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $192,510.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $203,850.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00-226,440.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/31/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8098945","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3508633,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8098945,"updated_at":"2026-08-04T17:50:46-04:00","requisition_id":"50771","title":"Software Engineer (L4)","company_name":"Twilio","first_published":"2026-08-03T17:50:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Voice and Video Android SDK Staff Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and deliver Voice and Video functionalities to our customers through the Android SDKs. Programmable Voice and Video are few of Twilio’s foundational channels that empower our customers and internal product team to build delightful solutions. The features you deliver will be used by thousands of customers at scale, often as their business’ lifeline. Use cases range from contact centers to healthcare services, from warehouse staff to client advisors\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the Android SDK architecture, implementation, and long-term technical direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the Android SDKs’ technical backlog and architectural roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead development and maintenance of the Android Voice and Video SDKs, including the underlying WebRTC/ReSiprocate/C++ layer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive build pipeline stability and participate in CI/CD migration efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define Android best practices and serve as the go-to resource for Android-specific guidance across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with iOS, JavaScript, and React Native SDK teams to align on cross-platform convergence efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct thorough code reviews and hold the bar on quality, correctness, and test coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and platform leads to evaluate feasibility, estimate effort, and deliver on roadmap commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to knowledge sharing and documentation to reduce single points of failure on the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously adapt to the evolving Android ecosystem to maximize engineering efficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enhance automated tests with high level code coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Twilio’s customer’s developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and triage customer issues and Git repo issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance Twilio Voice and Video Android reference apps\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of software engineering experience with a strong focus on Android development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Android ecosystem and SDK development, including knowledge of what Android developers expect from third-party SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with real-time communication technologies (WebRTC, SIP, RTP) strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Java/Kotlin in addition to C++\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD systems (CircleCI, Buildkite, GitHub Actions) and mobile build pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills — able to clearly articulate technical decisions and trade-offs to both engineering and non-engineering audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work cross-functionally and influence without authority\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring engineers and contributing to a collaborative team culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Claude and Github Copilot\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ReSiprocate or other SIP stacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work on public-facing developer SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with supply chain security practices for mobile SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Argo CD\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $192,510.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $203,850.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00-226,440.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/31/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8026207","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3479521,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":8026207,"updated_at":"2026-08-04T19:17:38-04:00","requisition_id":"50632","title":"Software Engineer, Platform Engineering (L2)","company_name":"Twilio","first_published":"2026-08-04T16:00:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Software Engineer, Platform Engineering (L2)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is an engineering role within Twilio Platform Engineering, suited to an engineer who is building hands-on experience with highly available, large-scale distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L2 engineer, you will help build and operate backend services at scale, working alongside more senior engineers on our dual-cloud infrastructure spanning Amazon Web Services (AWS) and Microsoft Azure. You\u0026#39;ll get hands-on with Kubernetes, contribute to Terraform-based infrastructure automation, and write production code to help keep distributed systems healthy under real production load, using modern AI-assisted tooling to move faster and ramp up your skills.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you’ll:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER\u0026#39;S SHOES: \u0026lt;/strong\u0026gt;Help design, build, and operate services and automations that support Kubernetes clusters at scale, under the guidance of senior engineers. Work with product management and technical leadership to turn well-scoped tasks into working code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (CODE QUALITY): \u0026lt;/strong\u0026gt;Participate in code reviews and follow established patterns and testing standards (unit and integration testing) across the team and platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (INFRASTRUCTURE \u0026amp;amp; OBSERVABILITY): \u0026lt;/strong\u0026gt;Support cloud configurations across AWS and Azure environments using Infrastructure as Code (Terraform). Help maintain observability coverage, including metrics, alerts, and basic distributed tracing, across core data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CHAMPION ENGINEERING HEALTH: \u0026lt;/strong\u0026gt;Build awareness of clean architectural practices. Flag technical debt, bugs, and small-scale system issues to your team as you encounter them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;GROW AND COLLABORATE: \u0026lt;/strong\u0026gt;Actively seek feedback and mentorship from senior engineers, participate in sprint planning, and share what you learn with peers as you grow into a more senior role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;1-2+ years of professional software engineering experience, including some exposure to building or operating backend services using Kubernetes. Familiarity with basic Kubernetes operations (deployments, pods, services) is expected; deep production-scale cluster-upgrade experience is not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Development Workflow: \u0026lt;/strong\u0026gt;Practical experience with, or strong desire to learn, AI-assisted development tools (e.g., Claude Code) to help write code, automate testing, and support debugging workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deployment Orchestration: \u0026lt;/strong\u0026gt;Some exposure to GitOps workflows (e.g., ArgoCD) and CI/CD pipelines (e.g., Harness or an equivalent platform); willingness to learn our specific tooling on the job.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency: \u0026lt;/strong\u0026gt;Working knowledge of at least one of Shell, Terraform, YAML, or Go (Golang), with a willingness to build proficiency across the rest.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Infrastructure: \u0026lt;/strong\u0026gt;Some experience with cloud environments, ideally basic exposure to AWS core services (such as EC2, S3, EKS) or their Microsoft Azure equivalents (such as Virtual Machines, Blob Storage, AKS). General familiarity with networking concepts (VPC/VNet basics) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code: \u0026lt;/strong\u0026gt;Basic familiarity with Terraform or similar IaC tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems: \u0026lt;/strong\u0026gt;Foundational understanding of distributed datastores, caching layers, or asynchronous event streaming (e.g., Kafka or similar queuing systems), through coursework, projects, or professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Mindset: \u0026lt;/strong\u0026gt;Solid computer science fundamentals and data structures knowledge, with an eagerness to learn how to build self-healing cloud architectures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Some exposure to containerized infrastructure (Docker, Kubernetes) in coursework, internships, or professional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about advanced deployment strategies (canary, blue/green); prior hands-on experience not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in policy-as-code tools such as OPA/Gatekeeper.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in OpenTelemetry or distributed tracing concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Any exposure to network topology, proxy layers, or mail transfer agent (MTA) protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coursework or personal projects involving distributed datastores, caching, or event streaming (e.g., Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in multi-cloud environments and a desire to build that experience over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;$116,960.00 to $146,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/31/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8026203","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3479519,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":8026203,"updated_at":"2026-08-05T12:07:40-04:00","requisition_id":"50634","title":"Software Engineer-Platform Engineering (L3)","company_name":"Twilio","first_published":"2026-08-04T15:52:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Software Engineer, Platform Engineering (L3)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is a critical engineering role within Twilio Platform Engineering, requiring a hands-on engineer capable of developing, deploying, and managing highly available, massive-scale distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L3 engineer, you will build and operate resilient backend services at scale and contribute to the design and reliability of our dual-cloud infrastructure span across Amazon Web Services (AWS) and Microsoft Azure. You\u0026#39;ll run Kubernetes beyond the boundaries of managed services, automate infrastructure with Terraform, and write production code to help keep distributed systems healthy under real production load while using modern AI-assisted tooling to move faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you’ll:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES: \u0026lt;/strong\u0026gt;Design, build, and operate services and automations to manage kubernetes clusters at scale. Partner closely with product management and technical leadership to break down complex system requirements into manageable, iterative milestones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (CODE QUALITY): \u0026lt;/strong\u0026gt;Drive rigorous code reviews and push for maintainable patterns in our codebase, ensuring high testing standards (unit, integration, and component testing) are executed across the team and platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER (INFRASTRUCTURE \u0026amp;amp; OBSERVABILITY): \u0026lt;/strong\u0026gt;Manage and enhance cloud configurations across AWS and Azure environments utilizing Infrastructure as Code (Terraform). Ensure deep observability coverage by standardizing metrics, alerts, and distributed tracing across core data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CHAMPION ENGINEERING HEALTH: \u0026lt;/strong\u0026gt;Advocate for a clean architectural foundation. Proactively identify technical debt, system bottlenecks, and single points of failure (SPOF), balancing feature delivery with critical platform refactoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;MENTOR AND LEAD: \u0026lt;/strong\u0026gt;Foster a collaborative environment by mentoring junior engineers, leading technical sprint planning, and sharing expertise across distributed engineering nodes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 4+ years of professional software engineering experience building and operating resilient backend services at scale using Kubernetes. Experience with CAPI, EKS and managing zero-downtime Kubernetes cluster upgrades, including node draining, API deprecations, and PodDisruptionBudgets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Development Workflow\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt; Practical experience leveraging AI-assisted development tools (e.g., Claude Code) to accelerate code generation, automate testing, and streamline debugging workflows or strong desire to learn.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deployment Orchestration:\u0026lt;/strong\u0026gt; Hands-on Experience implementing GitOps workflows with ArgoCD and automated pipeline orchestration with Harness (or an equivalent enterprise CI/CD platform).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Language Proficiency:\u0026lt;/strong\u0026gt; Strong, hands-on experience with Shell, Terraform, Yaml and Go (Golang).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Infrastructure:\u0026lt;/strong\u0026gt; Solid experience deploying and managing production workloads in cloud environments - ideally with deep exposure to \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; core services (such as EKS, EC2, S3) or their \u0026lt;strong\u0026gt;Microsoft Azure\u0026lt;/strong\u0026gt; equivalents (such as AKS, Virtual Machines, Blob Storage). Understanding of container networking (VPC/VNet, pod IPAM, CNI plugins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt; for provision-level automation and maintaining environment parity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems:\u0026lt;/strong\u0026gt; Strong theoretical and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing ecosystems).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Mindset:\u0026lt;/strong\u0026gt; Strong foundational background in computer science fundamentals, data structures, and building self-healing cloud architectures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience managing high-throughput applications running inside containerized infrastructure (\u0026lt;strong\u0026gt;Docker, Kubernetes\u0026lt;/strong\u0026gt;).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with advanced deployment strategies (canary, blue/green analysis).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with OPA/Gatekeeper or similar policy-as-code enforcement in Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing \u0026lt;strong\u0026gt;OpenTelemetry\u0026lt;/strong\u0026gt; or distributed tracing systems across decoupled microservice platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to network topology, proxy layers, or mail transfer agent (MTA) protocol constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aware and practical understanding of distributed datastores, caching layers, and asynchronous event streaming (e.g., Kafka or similar queuing systems).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-Cloud migration/operating experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 10/31/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7661919","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372953,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7661919,"updated_at":"2026-08-06T12:43:51-04:00","requisition_id":"50005","title":"Software Engineer - Video","company_name":"Twilio","first_published":"2026-02-27T11:24:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2) - for Voice Trust: helping ensure Twilio’s Voice customers have reliable voice communication with their customers that ensure their customers will answer their calls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to add to our Voice Connectivity Trust team in the US\u0026amp;nbsp; to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an owner:\u0026lt;/strong\u0026gt; Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the customer\u0026#39;s shoes:\u0026lt;/strong\u0026gt; Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write it down:\u0026lt;/strong\u0026gt; Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be bold:\u0026lt;/strong\u0026gt; Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the owl:\u0026lt;/strong\u0026gt; Figure out novel ways of solving customer problems for the Voice channel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related engineering field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work well in a team setting and both highly motivated and motivating\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate with metrics how you have used AI to increase productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge\u0026amp;nbsp; and experience working with SIP protocol\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience working with Stir/Shaken protocol\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;This role will be Remote in the USA but is \u0026lt;strong\u0026gt;not eligible to be hired in CA, NY, WA, PA, CT.\u0026lt;/strong\u0026gt; We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - $203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/28/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7926891","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3445085,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP7EG5007-1","value_type":"single_select"}],"id":7926891,"updated_at":"2026-08-04T17:50:40-04:00","requisition_id":"50525","title":"Sr AI Architect - Conversational AI","company_name":"Twilio","first_published":"2026-07-24T18:14:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr AI Architect - Conversation AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is critical to leveraging Twilio’s massive data ecosystem and unmatched communication scale to build our customer facing AI capabilities, such as Twilio Conversational Memory, Enterprise Knowledge, Behavioral Data Intelligence and many more to power the future of our customer engagement platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr. AI Architect for Twilio Platform, you will also influence the design and evolution of our company-wide ML/AI Ops foundation. You will set the long-term technical vision, establish architectural guardrails, and ensure strict adherence to responsible AI principles. You will drive cross-organizational initiatives, solve complex technical challenges, and elevate the technical standards across all of Twilio. Transitioning AI/ML concepts from cutting-edge research to resilient, compliant, and cost-effective production systems will be your core mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Sr AI Architect, you will lead the company as the Distinguished Engineer and AI Contextual Engineering SME, serving as the guiding authority to our Architects, driving company-wide impact, and steering Twilio\u0026#39;s overarching technical direction for conversational AI. In this pivotal leadership role, you will also influence the design and evolution of our company-wide ML/AI Ops foundation. You will set the long-term technical vision, establish architectural guardrails, and ensure strict adherence to responsible AI principles. By driving cross-organizational initiatives and solving complex technical challenges, you will elevate the technical standards across all of Twilio. Transitioning AI/ML concepts from cutting-edge research to resilient, compliant, and cost-effective production systems will be your core mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive a long-term AI/ML architectural vision that aligns with Twilio’s business goals, specifically focusing on how data and memory power the next generation of customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the strategic roadmap for Twilio’s ML/AI Ops platform and tooling, ensuring a unified approach to model development, deployment, and lifecycle management across all platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and implement modern LLM architectures, RAG systems, MCP/tooling frameworks, and inference optimization techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead architecture for agentic AI systems including orchestration, reasoning, tool usage, and contextual grounding.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with rapidly evolving advancements in LLMs, agent frameworks, reasoning systems, and AI infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transition seamlessly from high-level strategic communication with executives to deep-dive code reviews and pair programming with engineers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product Management to turn a roadmap into a sequence of technical milestones, ensuring that technical investments always map to customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a \u0026#39;player-coach\u0026#39; mentality, and contribute hands-on technical expertise while providing strategic direction and mentorship to the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in software engineering, with at least 6+ years specifically focused on building and scaling production-grade ML systems at a platform level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with ML Ops and LLM Ops patterns, including designing and implementing rigorous evaluation metrics, automated retraining loops, and monitoring for non-deterministic AI features at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in the design, architecture, and deployment of production-grade ML/AI systems, including deep knowledge of transformer models, LLM orchestration, embedding models, inference optimization and vector stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the Context Engineering lifecycle, including semantic retrieval, contextual compression, state management across multi-turn conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in building cloud-based services using AWS, GCP, or Azure, with experience managing high-volume data and various data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and collaboration skills, with a proven ability to mentor engineers, influence company wide technical strategy, product direction, and drive results across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A Master\u0026#39;s or Ph.D. in Computer Science, Machine Learning, Data Science, Statistics, or a closely related quantitative field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A track record of relevant publications at top ML conferences or significant open-source contributions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing evaluation frameworks that specifically measure context quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of designing and implementing enterprise-scale ML/AI Ops platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be \u0026amp;lt;remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $275,840.00 - 344,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $292,080.00 - 365,100.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $324,480.00 - 405,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 30, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7960476","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3456341,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP7EG5007-1","value_type":"single_select"}],"id":7960476,"updated_at":"2026-08-04T17:50:41-04:00","requisition_id":"50287","title":"Sr Architect - Emerging Technologies (Fraud Detection and Governance)","company_name":"Twilio","first_published":"2026-07-24T18:02:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Senior Architect for Emerging Technologies Experimentation Team with a focus on fraud detection and governance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive next-generation innovation by designing, prototyping, and implementing forward-looking technical solutions for Twilio’s innovation team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Sr Architect, you’ll leverage your depth of technical knowledge, architectural vision, and leadership to pioneer transformative ideas. This high-impact, entrepreneurial role empowers you to shape the future of Twilio, experiment with emerging technologies, and directly influence our trajectory in a competitive tech landscape. You will be the bridge to guide technical decisions that ensure our experiments can be quickly moved to production, if successful. This role is accountable for ensuring they understand Twilio’s enterprise architecture and can help ensure scalability, extensibility in our technical design as well as call out one way door decisions when defining architectures.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to Twilio\u0026#39;s \u0026lt;a href=\u0026quot;https://twilioforward.com/\u0026quot;\u0026gt;Experimentation Team\u0026lt;/a\u0026gt;, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and prototype scalable, high-performance solutions using modern technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiment and iterate on new product ideas, leveraging AI, machine learning, and emerging tech.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical direction, guiding and mentoring engineering teams throughout the development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to align prototypes with business opportunities and strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor a group of software development engineers across US and India\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical vision and results clearly to stakeholders and executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years in architecture or principal engineering roles within innovative, fast-paced environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applied fraud detection and governance framework experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI, machine learning, and LLMs with experience deploying models or AI-driven projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success designing large-scale, high-performance architectures across AWS \u0026amp;amp; Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and mentoring skills, with proven ability to drive technical direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills for both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple programming languages (e.g., JavaScript, Python, Java, Go).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with both front-end (React, Angular) and back-end (Node.js, Spring, SpringBoot) development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of database technologies (SQL and NoSQL) and their tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to open source or tech innovation communities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of rapid prototyping and iterative product development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to distributed systems and high-reliability platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of risk management best practices in experimental projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with global teams and remote-first environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with a passion for emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced problem-solving skills with ability to anticipate technology trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in engineering and technical architecture roles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $284,320 - $355,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $292,080 -- $365,100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $324,480 - $405,600.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 30, 2026 but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8088950","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3504539,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS2014-1","value_type":"single_select"}],"id":8088950,"updated_at":"2026-08-12T10:26:06-04:00","requisition_id":"50882","title":"Sr Digital Customer Success Manager","company_name":"Twilio","first_published":"2026-07-29T01:39:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Digital Customer Success Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Digital CSM in APJ, you are responsible for driving adoption and retention across the cohort of customers in the APJ region. You will partner closely with cross-functional teams to design and execute scaled programs, create repeatable frameworks, and mentor team members. In this role, you’ll have the opportunity to help some of the world’s most influential companies solve their toughest data and marketing problems at scale, while also shaping the strategy of our digital customer success motion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You thrive in ambiguous environments, demonstrate strong thought leadership, and bring both strategic and tactical execution to help customers realize long-term value with the Segment platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the ultimate success of digital customers in your assigned region, ensuring they realize the full value of the Segment platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve adoption, retention, and expansion goals through innovative many:1 programs, workshops, webinars, and strategic interventions with key customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine frameworks to measure customer health, feedback, and program effectiveness, using insights to inform strategy and improve the scaled customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Global Marketing team to design and implement scalable initiatives that address customer needs across industries and personas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor with deep product and ecosystem expertise, proactively guiding customers on best practices and identifying underutilized features and opportunities for value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional initiatives with Sales, Renewals, Solutions Architects, Success Engineers, Product, Marketing, and Support to drive customer outcomes and business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other Digital CSMs by sharing best practices, reviewing program execution, and contributing to professional development within the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of strategic priorities, balancing customer-first decisions with business objectives, and influencing global team strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help ‘boost’ customers in your digital portfolio to expand usage and receive a managed CSM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends and patterns in customer behavior to proactively address risks, surface opportunities, and inform the evolution of scaled programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute thought leadership on data maturity, customer success at scale, and industry best practices through content creation, enablement, and knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work APJ time-zone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ Proven experience in Customer Success, Scaled Success, or related fields, with a track record of driving adoption and retention at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of SaaS, data platforms, and customer lifecycle best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional collaboration skills, with the ability to lead without authority and influence global strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to analyze customer data, identify trends, and translate insights into actionable strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring peers or leading projects that improved team performance or customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to engage both technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A customer-first mindset, paired with the ability to balance short-term problem-solving with long-term strategic thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing customers across geographies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer data platforms, marketing and data technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the suite of tools in Twilio\u0026#39;s ecosystem is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about supporting and transforming customers’ experience at scale\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical and programming language experience a plus, but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Chinese speakers are also a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8108776","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3512727,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6PD5226-1","value_type":"single_select"}],"id":8108776,"updated_at":"2026-08-07T14:57:44-04:00","requisition_id":"50821","title":"Sr. Principal Product Manager","company_name":"Twilio","first_published":"2026-08-07T14:00:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Principal Product Manager- Developer Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Senior Principal, Product Management to deliver our strategic vision for the \u0026lt;strong\u0026gt;Developer Platform\u0026lt;/strong\u0026gt;. You will manage foundational services, APIs, and infrastructure, driving the roadmap that empowers internal teams and partners to scale confidently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will treat the \u0026lt;strong\u0026gt;platform as a product\u0026lt;/strong\u0026gt;, shifting platform engineering from reactive, ad-hoc support into proactive, self-service experiences. Grounded in industry research (DORA, CNCF, Team Topologies, etc..), you will introduce golden paths, a discoverable developer portal, self-service tools, and high-quality documentation to reduce cognitive load and support burdens across Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Collaborating with product leaders, engineering, architecture, and design, you will define the future of developer experience, tooling, deployment, and operational capabilities, acting as the steward for evangelizing our developer platform capabilities and narrative and driving roadmap prioritization across a scalable cloud platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right candidate is a visionary product leader who thrives at the intersection of \u0026lt;strong\u0026gt;commerce, growth, and customer experience\u0026lt;/strong\u0026gt;. You’ll set the long-term strategy for Twilio’s Commerce Platform, build a world-class PM team, and partner closely with engineering and cross-functional leaders to deliver innovative solutions that fuel Twilio’s growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform-as-a-Product Expertise: \u0026lt;/strong\u0026gt;Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural \u0026amp;amp; Technical Fluency: \u0026lt;/strong\u0026gt;Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Developer Experience Design: \u0026lt;/strong\u0026gt;Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Influence \u0026amp;amp; Evangelism: \u0026lt;/strong\u0026gt;Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Analytics: \u0026lt;/strong\u0026gt;Experience defining and using success metrics (DORA, adoption, reliability) to advocate for data-driven product strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Platform Roadmap: \u0026lt;/strong\u0026gt;Define and drive the multi-quarter strategy for foundational services, ensuring the roadmap balances technical debt, scalability, and new feature velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Transition to Self-Service: \u0026lt;/strong\u0026gt;Actively shift the platform from reactive, \u0026#39;ticket-based\u0026#39; support to a scalable, proactive product model by establishing paved roads and service catalogs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-functional Integration: \u0026lt;/strong\u0026gt;Partner with Engineering, Architecture, and Security leads to ensure platform solutions are extensible, compliant, and meet the unique needs of internal developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Developer Productivity: \u0026lt;/strong\u0026gt;Champion continuous improvements in APIs, SDKs, and sandbox environments to reduce time-to-first-deploy and cognitive load.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure and Optimize: \u0026lt;/strong\u0026gt;Establish governance frameworks and KPI dashboards to track adoption, support deflection, and reliability, iteratively refining the platform based on usage data and developer feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer focus:\u0026lt;/strong\u0026gt; Deeply understand customer needs and advocate for customer-centric product \u0026amp;amp; engineering practices, using developer interviews and usage data to translate requests into root causes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Alignment:\u0026lt;/strong\u0026gt; Act as the voice of the Twilio platform across the organization (internal development platform, deployment systems, developer experience and tooling, etc.), ensuring stakeholder needs are well understood and incorporated into the product planning process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of product management experience building large scale cloud services platforms; specifically building cloud native commerce systems for usage-based and metered products at a very large scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years people management experience with demonstrated ability to encourage/lead/recruit/retain successful product management teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of results including establishing ambitious goals, achieving /over-achieving those goals and taking overall responsibility for customer and business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of driving companies through ground-breaking change with the ability to see the big-picture while also being hands-on in the details\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive presence with strong communication skills, and ability to communicate business value and product features/benefits and influence at the highest levels to drive change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven, outcomes oriented and a problem solver\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer obsessed - passionate about the customer journey and the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building large scale, mission critical software services like a Commerce system or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree from an accredited university, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in The Bay Area or Seattle area\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $233,100.00–$259,000.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $246,780.00–$274,200.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $274,140.00–$304,600.00\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/24/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8008538","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3472373,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG6814-1","value_type":"single_select"}],"id":8008538,"updated_at":"2026-08-04T17:50:42-04:00","requisition_id":"50546","title":"Staff, Analytics Engineer, GTM Data Science \u0026 Analytics","company_name":"Twilio","first_published":"2026-06-17T16:36:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff, Analytics Engineer, GTM Data Science \u0026amp;amp; Analytics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to advance the quality, reliability, and strategic value of Twilio’s Go-To-Market (GTM) data by designing and maintaining a robust business data layer to enable trusted sales analytics, reporting, data science, \u0026amp;amp; AI capabilities. The Staff, Analytics Engineer will play a mission-critical role in driving cross-functional alignment within GTM Data Science \u0026amp;amp; Analytics and Sales Operations on key Sales \u0026amp;amp; Finance business metrics, ensuring data consistency and empowering data-driven decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement a formal business data layer in dbt, ensuring that data from multiple sources is centralized, reconciled, and serves as a single source of truth for GTM metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders within the GTM Operations team and Finance to define, document, and maintain alignment on key business metrics and data definitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide members of the data science and analytics team, establishing and enforcing best practices around data modeling, testing, documentation, and code review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investigations into complex data anomalies, conduct root cause analysis, and communicate findings and solutions effectively to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 8 years of professional experience in analytics engineering, data engineering, business intelligence, or a related discipline, with a preference for direct experience supporting GTM or sales analytics in a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced expertise in SQL and hands-on experience designing data models and orchestrating data pipelines using dbt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with cross-functional stakeholders to codify, document, and reconcile critical business metrics, ensuring company-wide data alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of implementing robust data quality and testing frameworks, including expertise with dbt tests, CI/CD, and data observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical communication and mentorship skills, with the ability to convey complex concepts to a range of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960 - $228,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 28th 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8076802","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3499335,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4IT6594-1","value_type":"single_select"}],"id":8076802,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50777","title":"Staff, Business Intelligence Engineer","company_name":"Twilio","first_published":"2026-07-22T14:30:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff, Business Intelligence Engineer, GTM Data Science \u0026amp;amp; Analytics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to advance the quality, reliability, and strategic value of Twilio’s Go-To-Market (GTM) data by designing and maintaining robust business data models to enable trusted sales analytics, reporting, data science, \u0026amp;amp; AI capabilities. The Staff, Business Intelligence Engineer will play a mission-critical role in our evolution from traditional BI to AI, ensuring data consistency and empowering data-driven decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll perform:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;​​\u0026lt;strong\u0026gt;Data Analysis and Interpretation: \u0026lt;/strong\u0026gt;Utilize advanced analytical techniques to analyze large datasets, extract meaningful insights, and provide actionable recommendations to enhance revenue operations efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Monitoring:\u0026lt;/strong\u0026gt; Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Visualization:\u0026lt;/strong\u0026gt; Create compelling visualizations to effectively communicate complex data insights, making information accessible and actionable for a diverse audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Modeling: \u0026lt;/strong\u0026gt;Build and maintain data models to support GTM, helping the organization make informed strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Automation (BI-as-Code): Drive the automation of our business intelligence ecosystem by treating dashboards and semantic layers as code. You will leverage Git, automated testing frameworks, and CI/CD pipelines to ensure our data infrastructure is reproducible, version-controlled, and highly scalable\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Work closely with various teams, including Sales, Marketing, Finance, and Product, to understand business requirements and provide analytical support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement:\u0026lt;/strong\u0026gt; Identify opportunities to enhance data quality, reporting processes, and analytics tools to drive continuous improvement in data analysis capabilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 8 years of professional experience in business intelligence, analytics engineering, data engineering, or a related discipline, with a preference for direct experience supporting GTM or sales analytics in a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business intelligence platforms such as Tableau, particularly in the context of executive reporting and sales analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced expertise in SQL and hands-on experience designing data models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with cross-functional stakeholders to codify, document, and reconcile critical business metrics, ensuring company-wide data alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of implementing robust data quality and testing frameworks, including expertise with CI/CD and data observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical communication and mentorship skills, with the ability to convey complex concepts to a range of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in a quantitative discipline (e.g., Computer Science, Engineering, Mathematics, Economics).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A software engineering mindset applied to data - understanding code reviews, automated testing, and environment separation (Dev/Staging/Prod)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with code-based BI and semantic tools to orchestrate data pipelines (e.g., Looker/LookML, dbt, Cube.js, or Apache Superset).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Git version control and CI/CD tools (e.g., GitHub Actions, GitLab CI, Jenkins).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI products such as Claude, Cortex, Glean, Gemini\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GTM technology stacks (e.g., Salesforce, Gong, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evangelizing and establishing data culture and best practices within a fast-paced technology organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - $208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 07/31/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":61991,"name":"Business Intelligence","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8074762","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3498551,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4IT6594-1","value_type":"single_select"}],"id":8074762,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50776","title":"Staff, Business Intelligence Engineer","company_name":"Twilio","first_published":"2026-07-22T14:32:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff, Business Intelligence Engineer, GTM Data Science \u0026amp;amp; Analytics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to advance the quality, reliability, and strategic value of Twilio’s Go-To-Market (GTM) data by designing and maintaining robust business data models to enable trusted sales analytics, reporting, data science, \u0026amp;amp; AI capabilities. The Staff, Business Intelligence Engineer will play a mission-critical role in our evolution from traditional BI to AI, ensuring data consistency and empowering data-driven decision-making.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll perform:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;​​\u0026lt;strong\u0026gt;Data Analysis and Interpretation: \u0026lt;/strong\u0026gt;Utilize advanced analytical techniques to analyze large datasets, extract meaningful insights, and provide actionable recommendations to enhance revenue operations efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Monitoring:\u0026lt;/strong\u0026gt; Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Visualization:\u0026lt;/strong\u0026gt; Create compelling visualizations to effectively communicate complex data insights, making information accessible and actionable for a diverse audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Modeling: \u0026lt;/strong\u0026gt;Build and maintain data models to support GTM, helping the organization make informed strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Automation (BI-as-Code): Drive the automation of our business intelligence ecosystem by treating dashboards and semantic layers as code. You will leverage Git, automated testing frameworks, and CI/CD pipelines to ensure our data infrastructure is reproducible, version-controlled, and highly scalable\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Work closely with various teams, including Sales, Marketing, Finance, and Product, to understand business requirements and provide analytical support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement:\u0026lt;/strong\u0026gt; Identify opportunities to enhance data quality, reporting processes, and analytics tools to drive continuous improvement in data analysis capabilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 8 years of professional experience in business intelligence, analytics engineering, data engineering, or a related discipline, with a preference for direct experience supporting GTM or sales analytics in a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business intelligence platforms such as Tableau, particularly in the context of executive reporting and sales analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced expertise in SQL and hands-on experience designing data models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with cross-functional stakeholders to codify, document, and reconcile critical business metrics, ensuring company-wide data alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of implementing robust data quality and testing frameworks, including expertise with CI/CD and data observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical communication and mentorship skills, with the ability to convey complex concepts to a range of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in a quantitative discipline (e.g., Computer Science, Engineering, Mathematics, Economics).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A software engineering mindset applied to data - understanding code reviews, automated testing, and environment separation (Dev/Staging/Prod)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with code-based BI and semantic tools to orchestrate data pipelines (e.g., Looker/LookML, dbt, Cube.js, or Apache Superset).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Git version control and CI/CD tools (e.g., GitHub Actions, GitLab CI, Jenkins).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI products such as Claude, Cortex, Glean, Gemini\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GTM technology stacks (e.g., Salesforce, Gong, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evangelizing and establishing data culture and best practices within a fast-paced technology organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - $208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 07/31/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":61991,"name":"Business Intelligence","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8076800","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3499334,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":8076800,"updated_at":"2026-08-04T17:50:45-04:00","requisition_id":"50775","title":"Staff, Data Product Manager","company_name":"Twilio","first_published":"2026-07-22T12:55:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff, Data Product Manager, GTM Data Science \u0026amp;amp; Analytics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Staff, Data Product Manager to lead the strategy, development roadmap, and lifecycle of our data products and platforms. In this role, you will work at the intersection of data, technology, and business to unlock the value of data across the organization. You’ll define the roadmap for data solutions, collaborate with cross-functional teams, and ensure data products are scalable, reliable, and user-friendly. Together we’ll turn fragmented, raw data into structured, usable assets that drive decision-making, automation, and personalization across teams. You’ll ensure the right data is accessible, trustworthy, and actionable to power everything from executive insights to predictive models. You’ll bridge the gap between technical teams who build data infrastructure and business teams who rely on it, aligning data strategy with business goals. In short, you will turn data into our most valuable asset to drive business growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and own the vision, strategy, and roadmap for data products (e.g., dashboards, data platforms, model features and enhancements, etc) that support data-driven insights, decisioning, and actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the bridge between data engineers, data scientists, analysts, and business stakeholders to translate business needs into data solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop product requirements and user stories focused on data access, usability, performance, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize data initiatives based on business impact, technical feasibility, and data availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper data governance, privacy, and compliance practices are followed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure teams have self-service access to GTM data via platforms, tools, and interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve data quality, reliability, and user adoption of data tools and features, providing regular reporting on effectiveness and areas for improvement..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track success metrics for data products, ensuring they meet business and technical goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of data-driven decision making by making data products intuitive and accessible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with finance, product, and sales teams to ensure that data products serve the needs of our internal customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed about industry trends, tools, and best practices in data product management and data enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop training materials to empower teams across the organization to use data effectively for decision-making, campaign execution, and customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives to improve data literacy across teams, ensuring that data is accessible, understandable, and actionable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for innovation in how we leverage data, driving new methodologies and technologies to enhance data utilization and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8 years of experience in product management, engineering, or analytics with a focus on data products, analytics platforms, or data infrastructure, with a preference for direct experience supporting GTM or sales analytics in a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data platforms, data pipelines, and analytics/BI tools (e.g., AWS, Snowflake, DBT, Tableau).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with SQL and familiarity with data modeling concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with data teams (engineering, analytics, and data science).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of data governance, privacy regulations, and data security standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills, with the ability to work across technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile product development methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills, with the ability to prioritize and execute multiple initiatives simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with the ability to translate data insights into actionable strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with GTM technology stacks (e.g., Salesforce, Gong, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI products such as Claude, Cortex, Glean, Gemini\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with project management software such as Jira \u0026amp;amp; Airtable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of data governance and data privacy regulations (e.g., MNPI compliance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree (MBA, Master’s in Engineering, Analytics, Data Management or related fields) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960 - $228,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 07/31/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33851,"name":"Business Operations","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8048657","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3488430,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4914-1","value_type":"single_select"}],"id":8048657,"updated_at":"2026-08-10T03:18:25-04:00","requisition_id":"50407","title":"Staff Engineer - Offensive Security","company_name":"Twilio","first_published":"2026-07-08T16:46:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Offensive Security Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Staff Engineer acts as a Technical Lead. You don\u0026#39;t just find bugs; you design complex attack chains that demonstrate systemic risk. You spend as much time writing custom code and researching new bypasses as you do executing tests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Penetration Testing:\u0026lt;/strong\u0026gt; Perform manual and automated testing of web applications, APIs, and mobile apps (iOS/Android).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Internal/External Network Audits: \u0026lt;/strong\u0026gt;Conduct network and cloud level assessments with various tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vulnerability Validation: \u0026lt;/strong\u0026gt;Triage and validate reports from automated scanners or bug bounty hunters to eliminate false positives and escalate true positives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/LLM Probing:\u0026lt;/strong\u0026gt; Perform initial prompt injection and jailbreak tests on AI prototypes, services, and applications using established checklists (OWASP Top 10 for LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Reporting:\u0026lt;/strong\u0026gt; Draft high-quality reports that detail the \u0026quot;path to compromise\u0026quot; with clear, reproducible steps for developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tool Maintenance:\u0026lt;/strong\u0026gt; Manage and update the team\u0026#39;s testing infrastructure (e.g., Burp Suite, and basic C2 listeners).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remediation Support:\u0026lt;/strong\u0026gt; Provide direct technical guidance to engineering teams on how to patch vulnerabilities like XSS, SQLi, and IDOR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adversary Emulation:\u0026lt;/strong\u0026gt; Design and lead multi-week Red Team operations that mimic specific threat actors (APTs) to test the SIRT detection capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Custom Exploit Development:\u0026lt;/strong\u0026gt; Build custom payloads, droppers, and obfuscated scripts to bypass EDR/AV and maintain stealth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Red Teaming Architecture:\u0026lt;/strong\u0026gt; Build automated testing frameworks for AI systems (e.g., using PyRIT, Promptfoo, or Garak) to test for models related to sensitive data leakage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure Attacks:\u0026lt;/strong\u0026gt; Execute sophisticated attacks against AWS/Azure/K8s, focusing on IAM misconfigurations and container escapes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Purple Teaming:\u0026lt;/strong\u0026gt; Collaborate with SIRT and Detection Engineering to tune SIEM alerts based on the techniques used during an engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Bug Bounty Management:\u0026lt;/strong\u0026gt; Oversee the organization\u0026#39;s bug bounty program, identifying trends in submissions to suggest broad architectural security changes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 7-10 years in offensive security, penetration testing, a high-volume bug bounty background, AppSec, or vulnerability exploitation, and track record of finding high/critical vulnerabilities in complex environments using pentesting commercial or custom tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Concepts: Expert Knowledge and\u0026amp;nbsp; solid understanding of the MITRE ATT\u0026amp;amp;CK matrix and the OWASP Top 10 for web applications and top 10 for LLMs, post exploitation (lateral movement, persistence, data exfiltration) and Adversarial ML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tooling: Proficient in OffSec popular tools like Burp Suite professional, Nmap, Metasploit, Wireshark etc... and AI security tools such as LangChain, TensorFlow for adversarial testing or, as well as use of C2 frameworks (Cobalt Strike, Sliver, Havoc) or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting and Coding: Ability to write functional scripts in Python or Bash to automate repetitive testing tasks and proficiency in coding and scripting like Python, C++, and scripting for creating custom offensive exploits that avoids signature-based detection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications: Possession of advanced industry certifications such as OSCP, OSEP, OSWE, GXPN or similar training in OffSec tracks is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecom expertise is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple languages applicable to the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with localization tactics to ensure our content is accessible and inclusive across multiple APJ countries.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 - $194,400.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960.00 - $228,700.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;31st August 2026\u0026lt;/strong\u0026gt;, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33851,"name":"Business Operations","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8042071","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3485764,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4904-1","value_type":"single_select"}],"id":8042071,"updated_at":"2026-08-12T10:27:09-04:00","requisition_id":"50690","title":"Staff Engineer, Security Engineering Partners","company_name":"Twilio","first_published":"2026-07-03T12:52:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Engineer, Security Engineering Partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. This position is needed to bridge the gap between our security organization and engineering teams by partnering on the implementation of robust security measures at scale, up-leveling existing security capabilities and critical security risk reduction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and ship scalable security solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with engineering to foster cooperative partnerships across key Twilio products and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and engineering teams to integrate scalable security capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use metrics and data on the state of security at the product level, to drive accountability and action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive security risk reduction through technical leadership and influence of engineering roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead security reviews for critical features, new initiatives and infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate security expertise across engineering teams through mentorship, technical guidance and training.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in security engineering with a proven track record of designing and implementing scalable security solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical expertise in any of these specialized security domains - application security, cloud security, product security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Threat Modeling methodologies and leading security design reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging LLMs in security solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate emerging security threats and trends into actionable engineering requirements and technical roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong background in software development with specialized expertise in security engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python is required.\u0026amp;nbsp; Proficiency in additional programming languages like Go and Java is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving software delivery utilizing robust CI/CD processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging best-in-class development productivity practices including AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading cross-functional security initiatives where you influenced security outcomes outside of the security organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills to convey complex technical security concepts to both technical and non-technical audiences effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and analytical capability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of infrastructure and application security risks and mitigation techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Infrastructure-as-Code tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of containerization and cloud infrastructure (AWS).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD 160,320.00 - CAD 200,400.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7962686","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436083,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4914-1","value_type":"single_select"}],"id":7962686,"updated_at":"2026-08-12T10:31:44-04:00","requisition_id":"50428","title":"Staff Enterprise Security Engineer, AI Security","company_name":"Twilio","first_published":"2026-05-28T04:39:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Enterprise Security Engineer (AI Security)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Enterprise Security Engineer, you will be a technical leader within the EntSec team, responsible for the foundational security posture of our organization. You will serve as an SME on the technical strategy and engineering execution for securing the AI ecosystem in our Enterprise, moving beyond policy into building the foundational \u0026quot;decision infrastructure\u0026quot; and technical guardrails that allow the enterprise to innovate with AI at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also guide strategic direction and collaboration across enterprise security domains. You will need a background in security engineering and the cross-functional influence necessary to solve ambiguous, large-scale problems. Leveraging expertise in security assessments,\u0026amp;nbsp; threat modeling, identity and access control principles, and data protection, you will architect and build preventative guardrails and mitigate new risks introduced by first and third-party AI agents in our Enterprise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure reference architectures for Enterprise AI platforms that secures every Twilion’s engagement with them, ensuring data integrity, regulatory compliance, and resilience against evolving AI threats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a definitive framework for AI vetting, driving the cultural and policy shifts needed to institutionalize this strategic mindset across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross functional partners to develop and set the long term roadmap for agentic AI identity and posture management, ensuring cohesive strategies for reducing risk from agentic AI use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve our enterprise security posture through high-quality code (Python, Go, or similar) and automated infrastructure management via IAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical mentor to junior engineers and a strategic advisor to leadership on the evolving AI landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in security engineering or infrastructure security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience leading teams in a technical capacity or leading technical risk analysis in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in cloud security (AWS, GCP) and container security (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and deploying complex security systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in programming languages such as Python, Go, or Java.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in building, deploying and reviewing automation for complex security workflows, including use of both AI-driven and traditional automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to explain complex AI security risks to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Ireland or the UK\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7904291","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436083,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4914-1","value_type":"single_select"}],"id":7904291,"updated_at":"2026-08-12T10:31:44-04:00","requisition_id":"50428","title":"Staff Enterprise Security Engineer, AI Security","company_name":"Twilio","first_published":"2026-05-08T04:52:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Enterprise Security Engineer (AI Security)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Enterprise Security Engineer, you will be a technical leader within the EntSec team, responsible for the foundational security posture of our organization. You will serve as an SME on the technical strategy and engineering execution for securing the AI ecosystem in our Enterprise, moving beyond policy into building the foundational \u0026quot;decision infrastructure\u0026quot; and technical guardrails that allow the enterprise to innovate with AI at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also guide strategic direction and collaboration across enterprise security domains. You will need a background in security engineering and the cross-functional influence necessary to solve ambiguous, large-scale problems. Leveraging expertise in security assessments,\u0026amp;nbsp; threat modeling, identity and access control principles, and data protection, you will architect and build preventative guardrails and mitigate new risks introduced by first and third-party AI agents in our Enterprise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure reference architectures for Enterprise AI platforms that secures every Twilion’s engagement with them, ensuring data integrity, regulatory compliance, and resilience against evolving AI threats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a definitive framework for AI vetting, driving the cultural and policy shifts needed to institutionalize this strategic mindset across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross functional partners to develop and set the long term roadmap for agentic AI identity and posture management, ensuring cohesive strategies for reducing risk from agentic AI use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve our enterprise security posture through high-quality code (Python, Go, or similar) and automated infrastructure management via IAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical mentor to junior engineers and a strategic advisor to leadership on the evolving AI landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in security engineering or infrastructure security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience leading teams in a technical capacity or leading technical risk analysis in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in cloud security (AWS, GCP) and container security (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and deploying complex security systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in programming languages such as Python, Go, or Java.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in building, deploying and reviewing automation for complex security workflows, including use of both AI-driven and traditional automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to explain complex AI security risks to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Ireland or the UK\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8088442","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3504364,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4BS6464-1","value_type":"single_select"}],"id":8088442,"updated_at":"2026-08-12T10:26:10-04:00","requisition_id":"50702","title":"Staff Impartner Product Owner, PRM","company_name":"Twilio","first_published":"2026-07-29T14:55:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff, Product Owner, Partner Relationship Management.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build extraordinary tools and solutions for our rapidly growing Global Partnerships team in conjunction with our Go-To-Market (GTM) teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the drivers of the system, process, and data improvements that unlock new possibilities across our Sales, Channel Marketing, and Strategy organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Product Owner, PRM will work to design, manage, and build scalable solutions, specifically for how we manage, enable, and co-sell with our global partner ecosystem. This is a great role for an experienced Product Owner who is looking to partner with our global stakeholders, leadership, and builders to execute a roadmap that operationalizes highly-visible channel goals alongside critical Keep the Lights On (KTLO) work. This includes optimizing our Impartner platform, ensuring seamless integration with Salesforce, and maximizing partner portal engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate enjoys solving complex, high-stakes data and process problems, is naturally curious, and is always looking for ways to standardize and simplify while remaining inclusive of cultural or international differences.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the Platform Expert: Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bridge Business \u0026amp;amp; Tech: Serve as the strategic liaison between the Partner teams and technical teams, ensuring all business requirements are fully documented, articulate the “what” and “why,” and are clearly understood by platform developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map \u0026amp;amp; Optimize Processes: Analyze and document \u0026quot;as-is\u0026quot; and \u0026quot;to-be\u0026quot; process flows to identify gaps, friction points for partners, and automation opportunities that can be converted into technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain Ecosystem Compatibility: Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure portal configurations do not break upstream or downstream GTM systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on Architecture: Partner closely with solution architects and development teams to design clean, scalable integrations between Salesforce.com, Impartner, and adjacent marketing automation or ERP technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive End-to-End Delivery: Collaborate with end-users, technical squads, and change enablement teams from initial discovery through requirements gathering, build, user acceptance testing (UAT), and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the PRM Roadmap: Maintain a quarterly operational roadmap of enhancements for the partner experience, targeting increased channel efficiency, accurate pipeline reporting, and readiness for scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure What Matters: Set and track critical metrics for all initiatives. You know that a project doesn\u0026#39;t end when a feature drops into production, but rather when partner adoption spikes and measurable operational targets are hit.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. We value diverse experiences, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering this role. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mandatory Impartner Expertise: 8+ years of hands-on experience configuring, managing, or owning the Impartner PRM platform (including experience with modules like Deal Registration, Partner Analytics, or Locator). Impartner Certified Administrator is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Core Salesforce Experience: 5+ years of experience working with Salesforce.com (CRM), with a deep understanding of standard objects (Accounts, Contacts, Leads, Opportunities) and how they sync with external PRM tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product Ownership / BA Background: 6-8\u0026amp;nbsp; years of product ownership, product management, or business analysis experience in an agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Mapping: Demonstrated ability to document complex workflows and perform clear to-be gap analyses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Leadership: Strong presentation, communication, and facilitation skills, with a proven track record of creating alignment among diverse stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project Execution: Success in running project timelines, managing backlogs, communicating across business units, and driving quick, definitive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Certifications:\u0026amp;nbsp; Salesforce Certified Administrator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile Frameworks: Experience working within an Agile methodology (Scaled Agile / SAFe is a big plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;M\u0026amp;amp;A Integration: Experience consolidating disparate partner portals or CRM systems resulting from mergers and acquisitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other Systems: experience with Cloud Coach and Professional Services workflow is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Collaboration: Experience working alongside a global GTM or Channel Operations team, navigating international localization or currency requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tool Fluency: Familiarity with backlog management and collaboration tools like Jira and Confluence and Airtable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$120,640 - $150,800\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8039842","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3484778,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5234-1","value_type":"single_select"}],"id":8039842,"updated_at":"2026-08-04T17:50:43-04:00","requisition_id":"50420","title":"Staff Product Designer","company_name":"Twilio","first_published":"2026-07-02T08:45:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the team\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The Onboarding and Compliance design team serves all Twilio customers by developing key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience. The design team\u0026#39;s five product designers offer a diverse range of experience, from early-in-career professionals to seasoned experts.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Job description\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a \u0026lt;strong\u0026gt;Product Designer (P4)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our Onboarding and Compliance team. We power real-time business communications and data solutions globally. As a member of this team, you will design key features that enhance the customer onboarding process and ensure compliance, resulting in a superior customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout North \u0026amp;amp; South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity \u0026amp;amp; inclusion wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position focuses on designing end-to-end functionality for your product team. You will work alongside other product designers and in lock-step with product and engineering stakeholders, leveraging UX best practices to diverge and converge on solutions. You will be an owner of your work, prioritizing tasks to maximize impact while supporting design and business objectives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Strategy\u0026lt;/strong\u0026gt;: Use customer and product expertise to contribute early and often to your product team\u0026#39;s roadmap. Advocate for how work gets prioritized by drawing on your understanding of business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Craft \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;: Independently scope work and use a strong command of UI best practices to design multi-page or multi-state experiences. Utilize and help evolve the design system when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Research\u0026lt;/strong\u0026gt;: Lead or co-lead research initiatives, using those insights to inform design and identify opportunities for your product team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Teamwork \u0026amp;amp; Communication\u0026lt;/strong\u0026gt;: Clearly document and articulate decision-making in a way that is easy for different audiences to understand. Independently manage feedback and escalate risks appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;: Design and facilitate team discussions repeatedly and across different contexts to help solve challenges on your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Project Management\u0026lt;/strong\u0026gt;: Establish necessary commitments with PM and Engineering partners, defining a plan to perform the work and delivering successfully.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;: Demonstrated ability to independently lead comprehensive user-centered designs and collaborate seamlessly with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency\u0026lt;/strong\u0026gt;: Experience in shipping high-quality user interfaces and flows in a systematic, detail-oriented way with a focus on driving strategic design decisions and delivering impactful solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication\u0026lt;/strong\u0026gt;: Strong facilitation and presentation skills, with the ability to provide constructive feedback to peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Twilio Fit\u0026lt;/strong\u0026gt;: A \u0026quot;Builder\u0026quot; mindset with a track record of driving initiatives forward with resilience and adaptability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has 8+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a SaaS software company serving B2B customers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the USA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Approximately 5% travel is anticipated.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://www.twilio.org/impact-fund/\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for, please consider \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;other open positions\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210--$176,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $168,570--$187,300\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $187,200--208,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;[OPTION A: ALL REQS EXCEPT PIPELINE/EVERGREEN]\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until {7/10/2026}, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":53679,"name":"UX/Design","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7904293","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436084,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7904293,"updated_at":"2026-08-12T10:31:47-04:00","requisition_id":"50487","title":"Staff Product Manager","company_name":"Twilio","first_published":"2026-06-12T16:58:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the cloud, APIs, communications, and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a regulated ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in British Columbia. : $145,840.00 - $\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;182,300.00\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;30th July, 2026, \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7918885","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3441956,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7918885,"updated_at":"2026-08-04T17:50:40-04:00","requisition_id":"50499","title":"Staff Product Manager - Enterprise AI","company_name":"Twilio","first_published":"2026-05-13T13:20:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join us as our next Staff Product Manager - Enterprise AI on Twilio\u0026#39;s Enterprise AI team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM corporate functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We\u0026#39;re building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Staff Product Manager for Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across both GTM and Corporate Functions. You\u0026#39;ll build intelligent agents, automation workflows, and operational tools that transform how Twilio works across Sales, Support, Operations, Finance, Legal, and HR - from sales productivity and customer support efficiency to financial operations, legal contract management, and HR processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for understanding the unique workflows, pain points, and opportunities across these diverse business functions, then designing and delivering AI-powered products that drive measurable business impact. This includes everything from AI assistants that help sales teams close deals faster, to support agents that deflect cases and accelerate resolution, to compliance tools that automate manual investigations, to financial automation that streamlines invoice processing, to legal tools that accelerate contract review, and HR agents that streamline recruiting and onboarding.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work closely with GTM and Corporate Function leaders, operations teams, engineering, data science, and AI/ML teams to deliver a cohesive product vision that scales across multiple use cases while leveraging our unified Enterprise AI platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Product Manager, you will:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Product Strategy \u0026amp;amp; Roadmap\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Define and execute the product roadmap for Enterprise AI \u0026lt;/strong\u0026gt;spanning GTM functions (Sales, Support, Operations) and Corporate Functions (Finance, Legal, HR). Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead cross-functional product development \u0026lt;/strong\u0026gt;across multiple business domains, balancing the needs of diverse stakeholders within a unified platform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;GTM AI Capabilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build AI-powered solutions \u0026lt;/strong\u0026gt;across Sales, Support, and Operations functions that drive measurable GTM improvements. This includes sales productivity tools (intelligent account insights, opportunity management, propensity-to-buy signals, automated CRM workflows), support automation (case deflection, intelligent triage, agent assistance, knowledge retrieval), and compliance/risk operations (automated user vetting, fraud detection, compliance investigation dashboards, workflow orchestration for onboarding and audits).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Corporate Functions AI Capabilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build AI-powered solutions across \u0026lt;/strong\u0026gt;Finance, Legal, and HR functions that transform operational efficiency. This includes financial automation (invoice/billing processing, expense management, automated reconciliation, forecasting and analytics), legal operations (contract review and generation, clause extraction, compliance tracking, risk assessment tools), and HR productivity (recruiting automation, candidate screening, onboarding workflows, employee self-service, benefits administration).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Platform Integration \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leverage the Enterprise AI platform \u0026lt;/strong\u0026gt;to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each business function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integrate with enterprise systems \u0026lt;/strong\u0026gt;including Salesforce, Zendesk, Workday, NetSuite, DocuSign, compliance platforms (Sift, etc.), contract management platforms, HRIS systems, and internal Twilio tools to deliver seamless, embedded AI experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with Engineering, Data Science, and AI/ML teams \u0026lt;/strong\u0026gt;to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across all use cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management \u0026amp;amp; Adoption\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate with business leaders\u0026lt;/strong\u0026gt; across GTM and Corporate Functions to understand their strategic priorities, operational challenges, and success metrics. Translate these into product requirements and clear roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive adoption and enablement by working directly with end users, \u0026lt;/strong\u0026gt;training teams on new AI capabilities, gathering feedback, and iterating on product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measure and communicate impact through clear metrics \u0026lt;/strong\u0026gt;on productivity gains, efficiency improvements, cost savings, and business outcomes driven by AI products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of product management experience at fast-paced technology companies, with at least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of at least two of the following domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success delivering measurable business impact through product innovation and operational efficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-powered sales tools, support automation platforms, compliance/risk management systems, finance tools, legal tech platforms, or HR automation systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise platforms including Salesforce, Zendesk, Workday, and other enterprise systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with sales methodologies (MEDDPICC, etc.), support best practices (ITIL), operational excellence frameworks, finance best practices (financial close, procurement, FP\u0026amp;amp;A), legal operations (contract management, matter management), and HR processes (recruiting, onboarding, HRIS administration)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in building internal tools, operational dashboards, or productivity platforms for business functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with recommendation systems, predictive analytics, ML-driven insights, document processing, intelligent document understanding, or knowledge management systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of driving adoption of new products across large, distributed teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640- $205,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960 - $228,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until 07/27/26, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8065043","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3494700,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8065043,"updated_at":"2026-08-10T03:18:33-04:00","requisition_id":"50706","title":"Staff Software Engineer","company_name":"Twilio","first_published":"2026-07-21T21:50:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Staff Software Engineer on our Data Substrate team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software development experience, with a focus on data infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex, large-scale data projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in big data components such as Kafka, Clickhouse, Spark and other distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise with orchestrating, scaling, and managing containerized applications in production environments using Kubernetes (K8s) and Terraform/Helm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and operating large-scale data platforms on cloud computing systems like AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python, Java, Bash, and Go with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to influence technical roadmaps and drive alignment across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership experience in mentoring and developing engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic environment and deliver high-impact results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of tying into various authorization/authentication systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking and network security knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Clickhouse: demonstrated experience in architecting, tuning, and operating Clickhouse at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C : $171,120-$213,900\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until {8/7/26}, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8071710","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3497270,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":8071710,"updated_at":"2026-08-12T10:26:59-04:00","requisition_id":"50768","title":"Staff Software Engineer","company_name":"Twilio","first_published":"2026-07-17T11:35:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to add to our Voice Connectivity Trust team to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing agile methodologies to continuously deliver value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an owner:\u0026lt;/strong\u0026gt; Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the customer\u0026#39;s shoes:\u0026lt;/strong\u0026gt; Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write it down:\u0026lt;/strong\u0026gt; Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be bold:\u0026lt;/strong\u0026gt; Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the owl:\u0026lt;/strong\u0026gt; Figure out novel ways of solving customer problems for the Voice channel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 8 years of hands-on experience in a large scale, distributed applications environment on JVM based technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related engineering field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience designing and driving the optimization of CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Java experience with strong fundamentals, able to architect, review, and debug code whether it\u0026#39;s yours, a teammate\u0026#39;s, or an AI agent\u0026#39;s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong team collaborator who is both highly motivated and a motivating influence on peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical leadership by driving architectural decisions, leading cross-functional technical initiatives, and actively mentoring team members\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate how you effectively use AI to deliver value efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge\u0026amp;nbsp; and experience working with SIP protocol\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience working with Stir/Shaken protocol\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7944328","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3450929,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7944328,"updated_at":"2026-08-04T17:50:40-04:00","requisition_id":"R260657","title":"Staff Software Engineer","company_name":"Twilio","first_published":"2026-06-18T15:08:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2026, \u0026quot;getting a phone number\u0026quot; is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s KYC Platform, the gateway to accessing all of Twilio’s communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer (P4),\u0026amp;nbsp; you will be a key technical leader for a platform that processes millions of requests.\u0026amp;nbsp; You will build innovative solutions while working closely with Twilio partners to ensure alignment. You will lead the technical design and influence the strategic direction that shapes Twilio’s compliance footprint. You will collaborate with cross functional teams and stakeholders across Twilio who rely on your team\u0026#39;s APIs, services, and tooling to operate efficiently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;You will embrace AI-driven development workflows, using LLMs and agentic tools to accelerate code generation, improve test coverage, and translate complex regulatory requirements into executable logic. Your mission is to turn ambitious designs into production-grade features.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ACCELERATE WITH AI: \u0026lt;/strong\u0026gt;Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team\u0026#39;s velocity through AI augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from \u0026quot;writing code\u0026quot; to \u0026quot;reviewing and orchestrating AI-generated logic\u0026quot; without sacrificing security or quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WRITE IT DOWN:\u0026lt;/strong\u0026gt; Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;12+ years of experience\u0026lt;/strong\u0026gt; designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Proficiency\u0026lt;/strong\u0026gt; in \u0026lt;strong\u0026gt;Java or Go\u0026lt;/strong\u0026gt;, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Mastery:\u0026lt;/strong\u0026gt; Deep experience with cloud-native infrastructure (\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; preferred), microservices patterns, and designing \u0026quot;five-nines\u0026quot; (99.999%) resilient systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Workflow: \u0026lt;/strong\u0026gt;Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Excellence:\u0026lt;/strong\u0026gt; A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Savvy:\u0026lt;/strong\u0026gt; Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership:\u0026lt;/strong\u0026gt; Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telecom Domain Expertise:\u0026lt;/strong\u0026gt; Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinking:\u0026lt;/strong\u0026gt; Experience building \u0026quot;internal platforms\u0026quot; that enable other developer teams to move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic Systems:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Experience building or integrating AI agents into internal developer platforms or automated ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the West Coast, USA including San Francisco Bay Area\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $213,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 - $226,500.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00 - $251,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;30th Aug, 2026,\u0026amp;nbsp;\u0026lt;/strong\u0026gt;but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7996770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3468380,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7996770,"updated_at":"2026-08-12T10:28:24-04:00","requisition_id":"50655","title":"Staff Software Engineer (L4)","company_name":"Twilio","first_published":"2026-06-15T03:11:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff engineer (L4), Twilio’s Segment team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You\u0026#39;ll be designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ship features that opt for high availability and throughput with eventual consistency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineering and product leads, as well as teams across Twilio Segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the reliability and security of the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize globally available and highly scalable distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to act as a team Tech Lead as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor other engineers on the team in technical architecture and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with application teams to deliver end to end customer success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with high-scale messaging/streaming systems (several thousand events/sec) and processing engines ( 1M+ events/sec).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience writing production-grade code in a modern programming language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience programming in one or more of the following: Go, Java, Scala, or similar languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well-versed in concurrent programming, along with a solid grasp of Linux systems and networking concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Cloud Platform (GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in message passing systems (e.g., Kafka, AWS Kinesis) and/or modern stream processing systems (e.g., Spark, Flink).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage best-in-class development productivity practices including AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping services (products) following CI/CD development paradigm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of architectural patterns of high-scale web applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally domain expertise in the Modern Data stack with experience in developing cloud-based data solution components and architecture covering data ingestion, data processing and data storage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a track record of successfully leading teams, large projects, or owned and built an important, complex system end to end, delivered iteratively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal technical communication skills to convey complex technical concepts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and operating AWS infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Maharashtra, Telangana, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7716279","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3389164,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7716279,"updated_at":"2026-08-12T10:32:41-04:00","requisition_id":"50126","title":"Staff Software Engineer (L4)","company_name":"Twilio","first_published":"2026-03-13T17:04:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We\u0026#39;re building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio\u0026#39;s Customer Support organization operates through AI-powered tools and agentic products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for \u0026lt;strong\u0026gt;Full-Stack Engineers\u0026lt;/strong\u0026gt; who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences.\u0026amp;nbsp; This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Joining this team means building \u0026lt;strong\u0026gt;production grade, full-stack AI applications\u0026lt;/strong\u0026gt;. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with a track record of mentoring and developing high-performing engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$160,320 - $200,400\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15% (When Applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7782805","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3406090,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7782805,"updated_at":"2026-08-12T15:02:44-04:00","requisition_id":"50327","title":"Staff Software Engineer (L4) Data Platform","company_name":"Twilio","first_published":"2026-04-06T18:00:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Staff Software Engineer on our Data \u0026amp;amp; Analytics Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in software development, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Hadoop, Spark, Kafka, and other distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and operating large-scale systems using AWS technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in programming languages such as Python, Java, or Scala, with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or working with Data Lakehouse architectures, including hands-on experience with Hudi, Iceberg, or Delta data formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with a track record of mentoring and developing junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contributions to OSS projects is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data modeling, data warehousing, and ETL processes is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in CA, WA, NY, NJ, PA or CT.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$171,120.00 to $213,900.00\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00 to $226,500.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00 to $251,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/28/2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$171,120.00 to $213,900.00\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/6/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7967685","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458798,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7967685,"updated_at":"2026-08-04T17:50:41-04:00","requisition_id":"50366","title":"Staff, Software Engineer (L4) - Email","company_name":"Twilio","first_published":"2026-06-01T15:38:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff, Software Engineer (L4) - Email Platform\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we\u0026#39;re on a journey to becoming a globally antiracist company that supports \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our systems processed 12 billion emails on Black Friday 2025\u0026lt;/strong\u0026gt; and we continue to scale!\u0026amp;nbsp; You will be a key contributor in one or more of these areas -\u0026amp;nbsp; Redesigning backend services to improve scalability, strengthening service security to keep up with changing threats. Delivering solutions that enhance the customer journey and developing new product offerings that provide actionable insights into the health of customers’ email programs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and operate your team\u0026#39;s services in a distributed production environment used by millions of customers across the globe.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate routinely with other team members as well as members of the wider organization to tackle complex problems in distributed computing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help, guide, mentor and influence more junior members of the team in their career.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively to executives, to your peers, and internally among your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly look for areas of improvement in systems and optimize. Be an advocate for balancing tech debt and feature development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience building highly available, scalable, fault tolerant and maintainable distributed systems to help deliver mission critical applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Golang, Java, or similar technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record in service ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence focussed mindset: Understands value of monitoring with metrics and alerting. Knows how to build resilient systems that are maintainable for years to come.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and spoken communication skills.\u0026amp;nbsp; Ability to articulate and present vision to both technical and non technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical and leadership chops - Led technical decisions for your team and influenced technical decisions across your functional domains on large scale projects. Led initiatives/projects that enforce operational reliability factors such as monitoring, performance and capacity planning, security, and disaster response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in Computer Science or a related field, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering software using Containers/Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kafka data pipelining.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MySQL or AWS Aurora\u0026amp;nbsp; database systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cloud technologies and experience in at least one cloud platform: AWS, GCP, or Azure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$171,120.00 to $213,900.00\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 8/6/2026, but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7979245","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3463048,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4BS6464-1","value_type":"single_select"}],"id":7979245,"updated_at":"2026-08-04T17:50:41-04:00","requisition_id":"50514","title":"Staff Solutions Architect, Contract LifeCycle Management","company_name":"Twilio","first_published":"2026-06-03T16:13:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Solutions Architect, Contract LifeCycle Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Solution Architect to build future proof next generation Q2C platforms and manage solution design for the GTMA Contract Lifecycle team and sit under the GTM Solution Architecture and Design team.\u0026amp;nbsp; This role sits at the intersection of Solution architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader will partner closely with the Sales Operations, GTMA Systems,GTMA Product team, Twilio Engineering team, Integration engineering team, Zuora and MDM teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Contract life cycle management team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage CPQ/CLM product, in partnership with the product owner and product manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing roadmap design and ownership in combination with the product owner and product manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an advocate for technology best practices and be a stakeholder representing technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and Order-to-Cash implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within a CLM and e-signature tool (preferably Conga + DocuSign) inside the Salesforce ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, Conga X-Author, document templates, and DocuSign APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Communication \u0026amp;amp; Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence \u0026amp;amp; Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical with a data-driven approach to problem-solving and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and translate complex or ambiguous concepts into actionable plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desired Qualifications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000\u0026amp;nbsp; - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 28th 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7979240","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3463045,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4BS6464-1","value_type":"single_select"}],"id":7979240,"updated_at":"2026-08-04T17:50:41-04:00","requisition_id":"50599","title":"Staff Solutions Architect, Opportunity LifeCycle Management","company_name":"Twilio","first_published":"2026-06-05T09:45:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Solutions Architect, Opportunity LifeCycle Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Solution Architect to build future proof next generation Opportunity Lifecycle platforms and manage solution design for the GTMA Opportunity Lifecycle team (OLM) and sit under the GTM Solution Architecture and Design team.\u0026amp;nbsp; This role sits at the intersection of Solution architect, User Journey mapping, Data Mapping, Integration Patterns, Salesforce platform administration and GTM technology operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Sales Ops and Revenue workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This leader will partner closely with the Sales Operations, GTMA Systems, GTMA Product team, Twilio Engineering team, Enterprise Data team, Integration engineering team (DBT, Presto , Snowflake) and MDM teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies for the Opportunity life cycle management team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead projects end to end to improve the way our Go-To-Market and internal teams track and manage opportunity lifecycle and Revenue Forecasting in partnership with the product owner and product manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Product Managers to architect and implement solutions within Salesforce. Your work will include (but not be limited to) architecting automation and system behavior using Lightning Components, Apex, and Flow ensuring scalability, system health, and end user personas/experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into technical solutions from a diverse group of stakeholders with varying priorities and levels of technical acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing roadmap design and ownership in combination with the product owner and product manager\u0026lt;br\u0026gt;Be an advocate for technology best practices and be a stakeholder representing technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Application Architect Experience: 10 years of extensive experience with Salesforce and SalesCloud implementations.\u0026lt;br\u0026gt;OLM Tool Expertise: 5+ years of experience designing and implementing large-scale automation within Salesforce ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience designing and implementing large-scale automation experience with managing Usage based selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Technical Skills: Advanced knowledge of Salesforce declarative automation, APEX, Object oriented programing concepts, Data modelling, Event platforms and Batch processes, Integration patterns etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Communication \u0026amp;amp; Documentation: Demonstrated ability to capture thinking, recommendations, and process mappings in clear, highly detailed documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence \u0026amp;amp; Assertiveness: Proven track record of operating as a strategic partner who can constructively challenge stakeholders and leadership in the interest of system scalability and long-term sustainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical with a data-driven approach to problem-solving and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and translate complex or ambiguous concepts into actionable plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certifications: Salesforce B2B Solution Architect, Platform App Builder, or Salesforce Developer I certifications. (Salesforce Application/System Architect or Developer certifications are highly preferred ).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Large Scale Operations: Experience designing and building within Salesforce for a massive user base (2,000+ users).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with BI tools (e.g., Tableau, Power BI) and integration middleware like Mulesoft, Workato or Tray.io\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $126,560 - $160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until August 28th 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8081664","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3501359,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4SS5824-1","value_type":"single_select"}],"id":8081664,"updated_at":"2026-08-12T10:25:12-04:00","requisition_id":"50757","title":"Staff, Technical Support Engineer","company_name":"Twilio","first_published":"2026-07-27T11:48:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for our next Staff, Technical Support Engineer to join our global Voice Segment Platform Applications (VSPA) team, who will be dedicated to resolving highly complex customer requests, managing critical escalations, and driving technical process improvements. You will mentor peers and collaborate cross-functionally. Critically, you will leverage advanced troubleshooting expertise—including programming languages, SQL, REST APIs, DevTools, network connectivity (PCAP), and data analytics—to resolve deep technical issues and ensure customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Address and deconstruct highly sophisticated customer inquiries across various live and digital support channels. Distill intricate technical concepts into clear communications, balancing professional empathy with the necessary sense of urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify potential customer friction points to mitigate escalations before they arise. Take decisive action to resolve critical issues rapidly while remaining strictly within established SLA parameters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain meticulous records of every interaction, ensuring technical artifacts—such as Splunk queries, JIRA tickets, and logs—are thoroughly captured. Demonstrate a commitment to “writing it down” by updating team knowledge bases and internal troubleshooting guides throughout the case lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Harness the power of Twilio’s AI suites and internal automation tools to streamline customer workflows and enhance communication efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower others through mentorship on case management excellence. Actively contribute to the growth of the team by leading the onboarding of new Twilions and designing structured technical training modules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate and network across functional silos, partnering with Engineering, Product, and Sales—as well as external partner organizations—to architect the solutions our customers require.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose systemic operational hurdles and champion innovative process improvements. Exhibit a “Drawing the Owl” mindset by leading technical projects that allow the support organization to operate at a global scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of relevant experience with API or enterprise software, including technical troubleshooting experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate proficiency in programming languages (such as C#, Java, JavaScript, Ruby, PHP, Python, or React.js) and REST APIs, including basic experience using REST API tools like Postman.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of SQL and Data Analysis using analytics tools (such as Looker, Tableau, CloudZero Dashboard, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong networking connectivity knowledge and PCAP analysis, including skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (verbal, comprehension, listening, and writing) with high competency in communicating complex technical issues to both technical and non-technical audiences via phone, chat, or email.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and decision-making skills, combined with advanced case management, excellent time management, and the ability to de-escalate difficult or complex customer situations in a live environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in troubleshooting issues using DevTools and a core understanding of SSO/Auth0.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Cloud Technologies (AWS, GCP \u0026amp;amp; Azure) and Serverless platforms (Lambda).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work on weekends or holidays as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Segment Product Knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative problem-solving skills, teamwork abilities to influence all levels of the organization, and utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Log Analysis for Web applications using tools like Kibana or Grafana.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Application Monitoring (APM) Tools and CRM tools such as Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of AI/ML, including query search and AI/LLMs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8088055","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3504197,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8088055,"updated_at":"2026-08-12T10:24:56-04:00","requisition_id":"50823","title":"Strategic Account Executive","company_name":"Twilio","first_published":"2026-07-29T01:09:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to play a key role as part of the growth strategy of Twilio Japan by growing\u0026amp;nbsp; existing customers. You will be responsible for developing a strategy to grow\u0026amp;nbsp; existing\u0026amp;nbsp; customers for Twilio, through the up-sell and cross-sell, and collaborate with internal stakeholders, such as marketing, solution engineerings, partner managers and product managers.\u0026amp;nbsp; Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors,\u0026amp;nbsp; system integrators and fast moving technology startups\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you’ll:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of growing existing customers and its business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast the business, including revenue, opportunities with expected annual run-rate business size and timing of ramping, incremental annual commitment values, strategic activations of key cross-sell product, sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of combined experience in high-touch sales experience for Japanese customers with native level Japanese language communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of growth of\u0026amp;nbsp; business, growth strategy development and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenger mindset with appetite to acquire new business and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable to understand English as business level and communicate in writings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, carriers, or global communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaaS or CCaaS experience with AI capabilities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent verbal communication in English\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Technology Sales - IaaS/PaaS, virtualization, security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote, based in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, \u0026lt;strong\u0026gt;approximately\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;50% travel \u0026lt;/strong\u0026gt;is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7972644","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3460880,"location":{"name":"Remote - Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7972644,"updated_at":"2026-08-12T10:30:54-04:00","requisition_id":"49754","title":"Strategic Account Executive","company_name":"Twilio","first_published":"2026-06-03T15:56:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic Account Executives (AEs) are responsible for developing the next wave of Twilio’s new customers. AEs build new relationships with senior line of business owners and executive stakeholders (CTOs, CIOs, CPO/VP of Product) to develop sales by understanding and uncovering new opportunities where Twilio can help solve company’s pains and challenges through communication solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an AE, you will be responsible for selling to prospective LATAM SP\u0026amp;amp;Caribe customers, developing a relationship as a trusted advisor to deeply understand their unique company challenges and goals. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere. The right candidate will have a proven, consultative sales process to discover and close new logos. Our AEs develop an understanding of prospects’ businesses, organize and conduct sales presentations at prospective and current customers’ offices, site visits and product demonstrations to prospects and represent Twilio in a consistent, effective and professional manner to best develop and win new clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver Net New Sales from within your defined territory to attain your Sales Targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a comprehensive territory plan while conducting territory visits to meet customers face to face at least 50% of your work time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute sales plans with your cross-functional partners to reliably drive predictable sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for maintaining accurate information within our CRM and well-informing forecast numbers to the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ yrs of quota carrying and account management experience in success selling infrastructure software or platform solutions to companies with large presence in LATAM. Consistent over-achievement in past experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional prospecting skill set. Someone who is comfortable generating the bulk of their own pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Salesforce.com for tracking sales activity, pipeline and revenue metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with value-based sales processes and capability to build ROI as part of your sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sales discovery skills, objection handling skills, business acumen, and closing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to execute 6-figure deals.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English and Spanish proficiency required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in México.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7842952","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3419313,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-E","value_type":"single_select"}],"id":7842952,"updated_at":"2026-08-04T17:50:39-04:00","requisition_id":"50449","title":"Strategic Account Executive 3","company_name":"Twilio","first_published":"2026-06-18T17:34:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive for High Tech Accounts!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are expanding our team and growth within the High Tech Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our High Tech clients create frictionless engagement experiences for the customers they serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and strategically expand relationships with our High Tech customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the entire sales process from prospecting to deal closure, including launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our customers are often software engineers, application owners, product managers, line of business executives, VP’s of innovation, omni-channel and digital strategy stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, partners, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales and a track record of selling complex technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for net revenue retention and growth, relationship management, cross sells, upsells, and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by exceeding quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ethical. Hands on. Passionate. Creative. Team-player. Eager to deliver excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio ecosystem of Tools: Salesforce, Gong, Outreach, LinkedIn SalesNav, Looker, Tableau, G-Suite (proficiency in Google Sheets)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication \u0026amp;amp; presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling API based solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : 103,376.00 - 129,220.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area):109,120.00 - 136,400.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: 114,864.00 - 143,580.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 30th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8088775","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3504471,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8088775,"updated_at":"2026-08-07T17:48:01-04:00","requisition_id":"50880","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-07-27T13:31:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead total account relationships with our mid-market to enterprise customers by delivering our Twilio Platform Vision. You will be directly responsible for \u0026lt;strong\u0026gt;becoming an essential strategic partner\u0026lt;/strong\u0026gt; and growing Twilio’s \u0026lt;strong\u0026gt;entire platform\u0026lt;/strong\u0026gt; business across your assigned customers.As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles \u0026lt;strong\u0026gt;aimed at making multi-product selling the default sales motion\u0026lt;/strong\u0026gt;.This role is highly cross functional, and your success will depend on building deep partnerships across Specialist Sales, Product Management, Finance, Support, and Operations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important High Tech customer accounts, by focusing on the total account relationship across the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers unlock value seamlessly across our portfolio by partnering closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and drive profitable revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles to move past transactional vendor relationships and become a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for the total account relationship, including pipeline generation, customer acquisition, and multi-product solution adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while acting as a strategic partner to help them unlock value across the Twilio portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on making multi-product selling the default sales motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering portfolio revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-Product Solution Sale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenger Sale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the West Coast, USA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00\u0026amp;nbsp; - $165,240.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - 183,600.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;August 10, 2026\u0026lt;/strong\u0026gt;, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8036582","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3483665,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8036582,"updated_at":"2026-08-04T17:50:43-04:00","requisition_id":"50748","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-06-29T16:57:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Associate Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Regulated Verticals customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and based in the USA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8054408","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3490832,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":8054408,"updated_at":"2026-08-04T17:50:44-04:00","requisition_id":"50781","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-07-29T13:51:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead total account relationships with our mid-market to enterprise customers by delivering our Twilio Platform Vision. You will be directly responsible for \u0026lt;strong\u0026gt;becoming an essential strategic partner\u0026lt;/strong\u0026gt; and growing Twilio’s \u0026lt;strong\u0026gt;entire platform\u0026lt;/strong\u0026gt; business across your assigned customers.As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles \u0026lt;strong\u0026gt;aimed at making multi-product selling the default sales motion\u0026lt;/strong\u0026gt;.This role is highly cross functional, and your success will depend on building deep partnerships across Specialist Sales, Product Management, Finance, Support, and Operations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Retail customer accounts, by focusing on the total account relationship across the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers unlock value seamlessly across our portfolio by partnering closely with the Specialist Sales organization to leverage deep technical and domain expertise for complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team including Product Specialists, Value Engineering, and Customer Value specialists to drive solution adoption\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and drive profitable revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles to move past transactional vendor relationships and become a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for the total account relationship, including pipeline generation, customer acquisition, and multi-product solution adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while acting as a strategic partner to help them unlock value across the Twilio portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on making multi-product selling the default sales motion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering portfolio revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00\u0026amp;nbsp; - $165,240.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - 183,600.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;August 17, 2026\u0026lt;/strong\u0026gt;, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7834118","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3417431,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7834118,"updated_at":"2026-08-07T17:48:26-04:00","requisition_id":"50409","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-04-21T13:47:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4 for our Retail Vertical!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Retail customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Retail account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience dealing with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience selling to the Retail vertical with a track record of success negotiating agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until July 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7865849","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3424539,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7865849,"updated_at":"2026-08-12T10:30:22-04:00","requisition_id":"R260534","title":"Strategic Account Executive (German Speaking)","company_name":"Twilio","first_published":"2026-04-29T06:50:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive (German Speaking).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on DACH. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Servicing the fastest growing customers in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing our revenue and share of wallet within your key account list.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create pricing proposals, negotiating terms and managing the contract process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Selling solutions to a technical and business audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing challenging priorities and handling multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of working with accounts ranging from large multinational enterprise customers to Digital Natives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by achieving quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of financial reporting within a direct customer base - Revenue tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;German language proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of working in the communications market is preferable.\u0026amp;nbsp; Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.\u0026amp;nbsp; Or have prior experience in a traditional telecommunications environment/business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious networker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong emotional intelligence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position will be based in Spain.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7845781","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3419998,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7845781,"updated_at":"2026-08-12T10:30:59-04:00","requisition_id":"50453","title":"Strategic Account Executive (German Speaking) ","company_name":"Twilio","first_published":"2026-04-27T07:18:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive (German Speaking).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on DACH. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and revenue growth, as well as sourcing net new opportunities within a set of accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Servicing the fastest growing customers in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing our revenue and share of wallet within your key account list.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create pricing proposals, negotiating terms and managing the contract process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Selling solutions to a technical and business audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing challenging priorities and handling multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of working with accounts ranging from large multinational enterprise customers to Digital Natives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by achieving quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of financial reporting within a direct customer base - Revenue tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;German language proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of working in the communications market is preferable.\u0026amp;nbsp; Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.\u0026amp;nbsp; Or have prior experience in a traditional telecommunications environment/business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious networker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong emotional intelligence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position will be based in the United Kingdom.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8011576","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3473530,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":8011576,"updated_at":"2026-08-04T17:50:42-04:00","requisition_id":"50289","title":"Tech Lead, Applied Research - Emerging Tech","company_name":"Twilio","first_published":"2026-06-23T09:16:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Applied Research Tech Lead (TL) P6 in Emerging Technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we\u0026#39;re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you\u0026#39;re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we\u0026#39;re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Tech Lead, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape. You will be accountable for enabling rapid experimentation in partnership with the ETI tech lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect \u0026amp;amp; Deliver:\u0026lt;/strong\u0026gt; Design, develop, and own the end-to-end implementation of high-stakes prototypes and robust, production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Spearhead AI R\u0026amp;amp;D:\u0026lt;/strong\u0026gt; Drive the technical direction and collaborate with cross-functional teams to experiment with, validate, and integrate AI, machine learning, and frontier technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion Engineering Excellence:\u0026lt;/strong\u0026gt; Establish governance for code reviews and pioneer continuous improvements to engineering standards, mentoring peers to elevate overall code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence \u0026amp;amp; Evangelize:\u0026lt;/strong\u0026gt; Articulate complex technical concepts, architectural decisions, and project velocity clearly to executive stakeholders and engineering peers alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Agility:\u0026lt;/strong\u0026gt; Navigate ambiguity and rapidly pivot technical strategies in response to shifting requirements, user feedback, and fast-paced market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of professional full-stack software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across modern programming languages such as JavaScript, Python, Java or Go with the ability to select the right tool for the job.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Architecture: Solid understanding of database technologies, including both SQL and NoSQL paradigms and when to select them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset with effective communication skills for technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extreme Autonomy: Exceptional ability to navigate intense ambiguity, self-unblock execution, and ruthlessly solve ambiguous problems without requiring constant structural support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership \u0026amp;amp; Collaboration: Strong communication and mentorship skills, with a collaborative mindset suited for high-bandwidth technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands on exposure to LLM, AI, or machine learning principles or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Architecture: Deep knowledge of cloud-based platforms (AWS, Azure) and the design principles of distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation and exploring emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in remote or globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source or tech community projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840.00 - 284,800.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200.00 - 301,500.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $268,000.00 - 335,000.00\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted until July 30, 2026.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7966928","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458515,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":7966928,"updated_at":"2026-08-07T07:59:25-04:00","requisition_id":"50296","title":"Tech Lead /Sr. Principal Engineer (L6)","company_name":"Twilio","first_published":"2026-06-16T08:38:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Applied Research- Tech Lead/Sr. Principal Engineer (L6) in Emerging Technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to contribute hands-on technical expertise, collaborate on rapid prototyping, and develop innovative solutions as part of Twilio’s incubation team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Tech Lead, you’ll work closely with cross-functional partners to design and build new product ideas, leveraging modern technologies and your problem-solving abilities. This is a high-impact opportunity for growth and learning, helping Twilio experiment and stay ahead in the evolving tech landscape. You will be accountable for enabling rapid experimentation in partnership with the ETI tech lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to Twilio Forward, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect \u0026amp;amp; Deliver:\u0026lt;/strong\u0026gt; Design, develop, and own the end-to-end implementation of high-stakes prototypes and robust, production-ready solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Spearhead AI R\u0026amp;amp;D:\u0026lt;/strong\u0026gt; Drive the technical direction and collaborate with cross-functional teams to experiment with, validate, and integrate AI, machine learning, and frontier technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion Engineering Excellence:\u0026lt;/strong\u0026gt; Establish governance for code reviews and pioneer continuous improvements to engineering standards, mentoring peers to elevate overall code quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence \u0026amp;amp; Evangelize:\u0026lt;/strong\u0026gt; Articulate complex technical concepts, architectural decisions, and project velocity clearly to executive stakeholders and engineering peers alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Agility:\u0026lt;/strong\u0026gt; Navigate ambiguity and rapidly pivot technical strategies in response to shifting requirements, user feedback, and fast-paced market dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years\u0026lt;/strong\u0026gt; of professional software development experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency across modern programming languages such as JavaScript, Python, Java or Go with the ability to select the right tool for the job.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building applications using front-end (React, Angular) and/or back-end (Node.js, Springboot) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Architecture: Solid understanding of database technologies, including both SQL and NoSQL paradigms and when to select them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Next-Gen Workflow: Mastery of an agentic coding operating model; highly effective at leveraging advanced dev tools, Model Context Protocol (MCP), and LLMs to drastically accelerate AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a collaborative mindset with effective communication skills for technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extreme Autonomy: Exceptional ability to navigate intense ambiguity, self-unblock execution, and ruthlessly solve ambiguous problems without requiring constant structural support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership \u0026amp;amp; Collaboration: Strong communication and mentorship skills, with a collaborative mindset suited for high-bandwidth technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands on exposure to LLM, AI, or machine learning principles or projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Architecture: Deep knowledge of cloud-based platforms (AWS, Azure) and the design principles of distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ramp up on new technologies, solution against well defined problems and to be iterative about building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation and exploring emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in remote or globally distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source or tech community projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067913","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3495838,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8067913,"updated_at":"2026-08-12T10:28:41-04:00","requisition_id":"49290","title":"Technical Account Manager","company_name":"Twilio","first_published":"2026-07-22T13:01:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Pacific hours (9am to 6pm PT)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Bogota, Colombia, providing support during 9am to 6pm Central Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8021265","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3477482,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8021265,"updated_at":"2026-08-12T10:29:07-04:00","requisition_id":"49266","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-06-23T17:04:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Technical Account Manager 3\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to be the designated technical support engineering contact for our strategic customers. As a designated technical contact you will work with our customers to resolve complex technical problems. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide valuable contributions through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be enthusiastic for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with customers’ developers to troubleshoot use of the Twilio helper libraries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our customers\u0026#39; and their developers, architects, and support personnel to tackle complex problems with potentially very costly and far-reaching consequences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer trends, analyze patterns, drive betterments and report what you observe to the management team in order to better improve our support process is a key part of the role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Twilio Messaging and or Voice experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Development experience in Javascript, VOIP / SIP Applications, WebRTC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Twilio Messaging certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Twilio Voice Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Twilio Email Certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8059910","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3493106,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8059910,"updated_at":"2026-08-04T17:50:44-04:00","requisition_id":"49289","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-07-22T12:53:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;US\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Central hours (8am to 6pm)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 to 6+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in US providing support during 7am to 4pm Pacific Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8028956","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3480618,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8028956,"updated_at":"2026-08-12T10:27:45-04:00","requisition_id":"49280","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-07-06T18:16:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Pacific hours (8am to 5pm PT)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 to 6+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development experience in a scripting language (REACT, Node.js, Javascript, Python)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Bogota, Colombia, providing support during 9am to 6pm US Central Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8028958","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3480619,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8028958,"updated_at":"2026-08-12T10:27:59-04:00","requisition_id":"49275","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-07-06T18:12:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Pacific hours (8am to 5pm PT)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 to 6+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development experience in a scripting language (REACT, Node.js, Javascript, Python)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Bogota, Colombia, providing support during 9am to 6pm US Central Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8067909","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3495836,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":8067909,"updated_at":"2026-08-12T10:28:38-04:00","requisition_id":"49865","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-07-22T13:10:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Eastern hours (9am to 6pm Eastern)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 to 6+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Colombia, providing support during 9am to 6pm Eastern Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8016229","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3475447,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5821-1","value_type":"single_select"}],"id":8016229,"updated_at":"2026-08-12T10:30:15-04:00","requisition_id":"50536","title":"Technical Support Engineer 1","company_name":"Twilio","first_published":"2026-07-09T00:03:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next\u0026lt;strong\u0026gt; Technical Support Engineer - Onboarding and Compliance Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we\u0026#39;re on a journey to becoming a globally antiracist company that supports\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At the Onboarding and Compliance Support team, we\u0026#39;re not just fighting against bad actors; we\u0026#39;re champions for our customers\u0026#39; success. As a pivotal member of our Onboarding and Compliance Support team, you\u0026#39;ll be the shield that guards the realms of communication, ensuring that our customers can operate in a secure and compliant environment, free from external threats.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver top-tier customer service, embodying Twilio\u0026#39;s values of empathy, human warmth, and technical expertise in every interaction via emails, calls or chat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate customers through compliance, providing expert advice, and resolving issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide customers and partners through compliance processes, offering expert advice, evaluating alternatives, and resolving account suspensions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply critical thinking to identify and prevent fraudulent activity, ensuring the integrity and security of our users\u0026#39; accounts and the Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Twilio operates a 24/7 support model, requiring availability to work weekends and holidays as needed. This role involves working rotational shifts during either the APAC or EMEA time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of high-impact support tickets and queues, ensuring efficient management and adherence to Support SLAs while aiming for high CSAT scores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and concise updates on significant issues, incidents, and escalated cases, including challenges in processes, and proactively communicate with customers to offer updates and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify and implement improvements to processes and procedures to enhance customer experience and service excellence in collaboration with global Onboarding and Compliance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key communicator and collaborator across various Twilio departments to address urgent customer concerns promptly and deliver effective solutions for customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll be at the heart of Twilio\u0026#39;s mission, directly contributing to the safety and trust our customers place in us.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll have the opportunity to work with a team that values innovation, collaboration, and proactive problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll enhance your skills in a dynamic, fast-paced environment that challenges you to bring your best every day.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English - written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1 year of experience in handling cases in compliance, fraud, or abuse domains, with a solid understanding of the relevant terminology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical proficiency with experience in common enterprise operating systems, Eg: Windows \u0026amp;amp; macOS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managed and resolved customer escalations with stakeholders as necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in delivering live support, including phone support, Zoom, or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Live Phone Support for Account compromise and compliance violations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolving Account Suspension Due to Compliance Violations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated history of customer focus and empathy, with the ability to articulate complex issues to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong desire to learn new skills, develop expertise, and support others in the field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willing to work from \u0026lt;strong\u0026gt;EMEA IST 12:00pm to 9:00pm\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective and efficient handling of escalations Eg:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Account Verification Delay Escalation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Campaign Rejection Due to Policy Violation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispute Over Account Suspension\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delayed Onboarding Due to Incomplete Documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills, with the ability to thrive under pressure and work independently (ownership mentality). Proficient in developing workflows to maintain efficiency while adhering to standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated capability to identify process and team improvements, with a proven track record in creating and curating internal and external documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Over 1-3+ years of experience handling cases in compliance, fraud, or abuse domains, with a solid understanding of the relevant terminology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with compliance, fraud, or abuse tooling or rule engines, and the ability to interpret associated reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigating GDPR Compliance for European Customers and working on DSR requests.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assisting with A2P 10DLC Campaign Registration/Rejections\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call\u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt; Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build\u0026lt;a href=\u0026quot;https://www.twilio.org/impact-fund/\u0026quot;\u0026gt; positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this role isn\u0026#39;t what you\u0026#39;re looking for,\u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt; please consider other open positions\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer. \u0026lt;/strong\u0026gt;Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at \u0026lt;a href=\u0026quot;mailto:accommodation@twilio.com\u0026quot;\u0026gt;accommodation@twilio.com\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8079708","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3500457,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8079708,"updated_at":"2026-08-12T10:25:20-04:00","requisition_id":"50852","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-07-30T00:40:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Join the team as our next\u0026lt;strong\u0026gt; Technical Support Engineer 2 (Email Infra) - EMEA.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026amp;nbsp;This role reports to a Manager, Technical Support and will be based in our India office. This position requires working in a shift. The current shift timings for shift based roles supporting our \u0026lt;strong\u0026gt;EMEA \u0026lt;/strong\u0026gt;customers is \u0026lt;strong\u0026gt;12pm-9pm IST\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;1pm-10pm IST\u0026lt;/strong\u0026gt;.\u0026amp;nbsp; This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (\u0026lt;strong\u0026gt;Mon-Fri\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Tue-Sat\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Sun-Thu\u0026lt;/strong\u0026gt;).\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;In this role, you’ll:\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Overall 3+ years experience, with deep understanding of\u0026amp;nbsp;Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP\u0026amp;nbsp;and Client- Server protocol such as Tenet would be a HUGE plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of Curl command, Webhook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL knowledge to query data from snowflake\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026amp;nbsp;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8104436","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3510975,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8104436,"updated_at":"2026-08-12T10:25:56-04:00","requisition_id":"50913","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-08-05T03:22:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 2.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;This role reports to a Manager, Technical Support, who will be based in our Bengaluru office.\u0026amp;nbsp; This position requires working in a shift. The current shift timings for shift based roles supporting our APJ \u0026amp;amp; EMEA customers are 6:30 AM - 3:30 PM, 12 :00 PM - 9:00 PM, 1 PM - 10 PM \u0026amp;amp; 1:30 PM - 10:30 PM (IST) Shifts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review internal knowledge to stay current on industry shifts and standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position will also require supporting our customers on holidays to ensure that our customer’s needs are met\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of Technical Support Experience or similar relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A good understanding of Object-Oriented Programming (OOP) concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of SQL and query-writing skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of APIs, HTTP Protocol, and RESTful services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting SIP, VoIP, and IP telephony issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serverless (Lambda) experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise with both native and mobile applications is a great bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Having related experience in troubleshooting contact center products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of WebRTC is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working collaboratively with team members in different geographic locations and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (Karnataka, Maharashtra, Tamil Nadu, Telangana, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7917665","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3441526,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7917665,"updated_at":"2026-08-12T10:31:21-04:00","requisition_id":"50533","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-06-03T12:38:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next\u0026lt;strong\u0026gt; Technical Support Engineer 2 (Email Infra) - EMEA.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role reports to a Manager, Technical Support and will be based in our India office. This position requires working in a shift. The current shift timings for shift based roles supporting our \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;EMEA\u0026lt;/span\u0026gt; customers is \u0026lt;strong\u0026gt;12pm-9pm\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;1pm-10pm IST\u0026lt;/strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position also includes rostering. Rosters will be of a \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;5 day\u0026lt;/span\u0026gt; work week, and could include one or both weekend days. (\u0026lt;strong\u0026gt;Mon-Fri\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Tue-Sat\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Sun-Thu\u0026lt;/strong\u0026gt;).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Overall 3+ years experience, with deep understanding of\u0026amp;nbsp; Email infrastructure such as Mail User Agent(MUA) Message Transfer Agent (MTA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of protocols - encryption-based Internet security protocol such as SSL, TLS and Communication protocol SMTP. Bonus: Knowledge on Email protocols POP3 and IMAP \u0026amp;nbsp;and Client- Server protocol such as Tenet would be a HUGE plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of Curl command, Webhook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL knowledge to query data from snowflake\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8052668","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3490099,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":8052668,"updated_at":"2026-08-12T10:29:16-04:00","requisition_id":"50756","title":"Technical Support Expert 2","company_name":"Twilio","first_published":"2026-07-15T15:08:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Expert 2\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for our next \u0026lt;strong\u0026gt;Technical Support Expert 2 \u0026lt;/strong\u0026gt;to join our\u0026amp;nbsp; Accounts \u0026amp;amp; Billing team, who will be dedicated to understands and resolves basic \u0026amp;amp; routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understands and resolves basic \u0026amp;amp; routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates basic concepts to customers with appropriate empathy and urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Twilio\u0026#39;s AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.\u0026amp;nbsp; Meet SLA requirements per channel/role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement).\u0026amp;nbsp; Contributes to Knowledge articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets.\u0026amp;nbsp; Escalate to senior technical resources to drive ticket resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with account reconciliation or data analysis, including technical troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (verbal, comprehension, listening, and writing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work non-standard, on-call rotation weekend and holiday hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diplomatically address customer concerns and provide feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and critical thinking\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent certifications and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic case management experience/skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Excel, SQL, database queries, ZenDesk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zuora or other financial management software\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7966810","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3458472,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7966810,"updated_at":"2026-08-12T10:31:25-04:00","requisition_id":"50559","title":"Technical Support Expert 2","company_name":"Twilio","first_published":"2026-06-05T16:30:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Expert 2 - Onboarding and Compliance Support\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to Deliver top-tier customer service by embodying Twilio’s values of empathy, warmth, and technical expertise. Guide customers and partners through compliance, resolve account issues, support phone numbers requests and provide expert advice. Use critical thinking to prevent fraud and ensure account security. As a key member of the Onboarding and Compliance Support team, you’ll champion customer success and protect communication environments, ensuring secure, compliant operations free from external threats.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of high-impact support tickets and queues, ensuring efficient management and adherence to Support SLAs while aiming for high CSAT scores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide timely and concise updates on significant issues, incidents, and escalated cases, including challenges in processes, and proactively communicate with customers to offer updates and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously identify and implement improvements to processes and procedures to enhance customer experience and service excellence in collaboration with global Onboarding and Compliance teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key communicator and collaborator across various Twilio departments to address urgent customer concerns promptly and deliver effective solutions for customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English \u0026amp;amp; Spanish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid technical skills: experience in common enterprise OSs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing ticket support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing live support: chat support, phone support, Zoom support or similar.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with using Knowledge Database tools to search databases, create custom queries, and generate reports.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated history of customer focus and empathy, including the ability to communicate complex issues to both technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eagerness to learn new things, build expertise and support others in the field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling escalations effectively and efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To work weekends and holidays as needed. Advance notice will always be provided before any such scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven time management skills, with the ability to work well under pressure and without constant supervision (Be an owner). Are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to identify process and team improvements, and proven ability to create and curate internal and external documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic scripting knowledge (JS, PHP), and markup languages (HTML, XML).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience working cases in the compliance, fraud, or abuse space, with knowledge of the terminology used in these areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working around compliance, fraud, or abuse tooling or other rules engines and understand how to interpret reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with using industry tools to search databases, create custom queries, and generate reports - Splunk, DataDog, SQL tools.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/8055895","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3491391,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5823-1","value_type":"single_select"}],"id":8055895,"updated_at":"2026-08-12T10:29:49-04:00","requisition_id":"50786","title":"Technical Support Expert 3","company_name":"Twilio","first_published":"2026-07-16T17:40:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Technical Support Expert - Accounts \u0026amp;amp; Billing\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed for delivering award-winning support to Twilio customers, making this role critical to supporting our customer base. This role will partner with various technical support, customer success, account administration, and billing teams at Twilio, and it will be customer-facing. The ideal candidate is a strong communicator, enjoys diving deep into details, excels at using data and reporting, and has a sharp attention to detail. This position will support our Global Account Administration and Billing Support team by helping resolve customer escalations and addressing complex technical issues related to our billing platform, which includes both Twilio and SendGrid. In addition, the TSE3 identifies emerging customer issues, manages break/fix escalations, and resolves TSE pain points.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Investigate account administration, billing, pricing, and usage issues, and communicate findings to customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer Success, Sales, Engineering, and Product teams to resolve complex problems with potentially costly and far-reaching consequencesCollect, document, and collate feedback for continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own customer communication and ticket handling during account administration and billing-related incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate various circumstances and apply credits or refunds as designated within policy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot complex issues, including technical components, to ensure proper functionality.Mentor TSEs and new hires to improve troubleshooting and customer-handling procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver training on specific topics to help the development of peers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist team members with escalations and technical questions in real time through the appropriate channels (e.g., Slack, Zendesk, Jira)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Supportability Engineering (SE) on technical issues and advocate by sharing Voice of the Customer (VOC) feedback on product quality, emerging trends, escalations, and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of contact for senior leadership escalation support when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the team with technical content creation and the management of appropriate FAQs, KCSs, macros, wiki pages, Jira tickets, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to recommend efficiency improvements to the Global Specialization Leader (GSL) to deliver excellent customer support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively lead and drive continuous improvement initiatives to elevate the customer experience; this may include support tooling and TSE training\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in working successfully in fast-paced environments with a proven track record of delivering results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with general accounting principles, billing, account reconciliation, or data analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Zuora, or other financial management software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and technical troubleshooting skills (demonstrated experience using JIRA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, including strong reading comprehension, listening, writing, and verbal expression (Combined the two general communication/writing points)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to professionally and diplomatically address customer concerns and provide concise feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create, verify, identify gaps and process technical documents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to de-escalate tense or challenging customer situations in a live environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Excel, SQL, database queries, ZenDesk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience in tools like Airtable, Trello or Asana\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of JIRA with a plus for JIRA Administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active contributor to self-help resources and content creation (Wiki, macros, KB, etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7772685","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3403518,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4FI6124-1","value_type":"single_select"}],"id":7772685,"updated_at":"2026-08-04T17:50:39-04:00","requisition_id":"50355","title":"Transfer Pricing Manager","company_name":"Twilio","first_published":"2026-04-01T12:00:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hiring and how we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Transfer Pricing Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an Transfer Pricing\u0026amp;nbsp; Manager located in the US to join our global tax team.\u0026amp;nbsp; As the Global Transfer Pricing Manager at Twilio, you will be an architect and guardian of our intercompany transaction framework. In a high-growth, cloud-communications environment, our value chain is complex—spanning R\u0026amp;amp;D, digital infrastructure, and global sales. You will ensure that our global operations are compliant, tax-efficient, and aligned with the latest OECD guidelines and local regulations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You aren\u0026#39;t just a \u0026quot;compliance checker\u0026quot;; you are a strategic partner who understands how code, data, and communication APIs translate into taxable value across borders.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;Our ideal candidate is a highly motivated and collaborative individual with transfer pricing experience and an eagerness to learn in an AI native environment . We aren’t just \u0026quot;filing forms\u0026quot;; we are building a scalable, \u0026lt;strong\u0026gt;AI-native tax infrastructure\u0026lt;/strong\u0026gt; that supports a company moving at the speed of the cloud. You will have the autonomy to design processes from scratch—moving away from manual data entry toward high-value strategic analysis enabled by the latest AI tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the charge in integrating AI and automation into our transfer pricing workflow. This includes automating benchmark searches, using AI for draft local file narratives, and building \u0026quot;self-service\u0026quot; intercompany models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the end-to-end global transfer pricing lifecycle, including the preparation and review of Master Files, Local Files, and Country-by-Country Reporting (CbCR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the operational transfer pricing process—setting, monitoring, and adjusting intercompany prices throughout the year to ensure legal entities hit target profitability as well as ensure that the quarterly close calculations are robust and accurate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document complex intercompany transactions and develop robust policies for the valuation of intangible assets (IP), know-how, and customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage global transfer pricing audits and controversy matters, acting as the primary point of contact for external advisors and tax authorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting, Economics, Finance, or Law. CPA, CTA, or JD/LLM in Tax is highly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-10 years of dedicated transfer pricing experience in Big 4 public accounting or a high-growth US multinational corporation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Oracle Fusion or similar ERP/ EPM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be proficient with Microsoft Excel/Office.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tax technology software \u0026amp;amp; AI tools\u0026amp;nbsp; is beneficial.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote US,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado or Washington D.C.:\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$116,960.00 - $146,200.00\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, Washington State, or California (outside of the San Francisco Bay area):\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$123,760.00 - $154,700.00\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520.00-$171,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stay alert to recruitment fraud\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @\u0026lt;a href=\u0026quot;http://twilio.com\u0026quot;\u0026gt;twilio.com\u0026lt;/a\u0026gt; email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":164}}