{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7895002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3431840,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-N","value_type":"single_select"}],"id":7895002,"updated_at":"2026-05-09T04:04:22-04:00","requisition_id":"50512","title":"Account Executive 3","company_name":"Twilio","first_published":"2026-05-05T17:24:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Account Executive 3 - New Business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026amp;nbsp;lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals (Financial Services)\u0026amp;nbsp; to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance competing priorities and manage multiple projects and deals at the same time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a strong understanding of the CPaaS industry - staying up to date on\u0026amp;nbsp; key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with industry changes and collaborate with your team and peers to learn and share best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5+ years of full cycle sales experience, with a minimum of 1 year managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience working with real customers, listening to them, and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experienc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $86,152 - $107,690.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $90,936 - $113,670.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $95,720- $119,650.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 20th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7602254","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3358603,"location":{"name":"Remote - Brazil"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7602254,"updated_at":"2026-05-08T10:31:49-04:00","requisition_id":"50098","title":"Account Executive 4","company_name":"Twilio","first_published":"2026-02-12T13:25:57-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an \u0026lt;strong\u0026gt;Account Executive, New Business\u0026lt;/strong\u0026gt; to join our New Business sales team. In this role, you will be responsible for developing and closing new business opportunities, building strategic relationships, and helping innovative companies unlock the full potential of Twilio’s communication platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with internal teams (Solutions Engineering, Product, Marketing, etc) to understand client needs and deliver customized solutions that drive real business value. This is a high-impact role for a driven, strategic, and highly collaborative salesperson.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive new, upselling business revenue by identifying, qualifying, and closing high-impact opportunities with a set of enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the entire sales cycle — from prospecting to negotiation and closing — with a focus on strategic and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer needs and business drivers to position Twilio’s platform and APIs as transformative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong, long-term relationships with key stakeholders, including C-level executives, technical leaders, and business decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Solutions Engineers, Product, Marketing, and technical teams to design and deliver value-added solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop account plans, territory strategies, and accurate sales forecasts to achieve and exceed revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate complex sales cycles involving multiple stakeholders and buying centers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously learn and stay informed about Twilio’s evolving product suite and industry trends to better serve clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Twilio at industry events, conferences, and meetings to build pipeline and elevate brand awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the voice of the customer internally to help shape future product enhancements and go-to-market strategies.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in B2B sales, preferably in the SaaS, cloud communications, or Mid and Enterprise software industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of consistently exceeding sales quotas and driving multi-million dollar deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling complex solutions to technical and business stakeholders at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consultative selling skills and ability to develop tailored value propositions for strategic accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, negotiation, and presentation skills, both written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating complex organizations and influencing cross-functional teams (e.g., product, marketing, engineering).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the sales cycle, including prospecting, qualifying, forecasting, and closing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, ambiguous, and high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce or similar CRM tools to manage pipelines and forecast revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen and ability to understand customer pain points and industry trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree required; MBA or technical background is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CPaaS experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ISV and B2B2B or B2B2C experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B2B/SaaS Sales: Demonstrated success in selling cloud-based solutions, SaaS, or similar technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven Results: Track record of consistently meeting or exceeding sales targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote, and based in São Paulo, Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82355,"name":"Remote - Brazil","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7759873","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399735,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7759873,"updated_at":"2026-05-08T10:28:25-04:00","requisition_id":"50015","title":"Account Executive 4 (German Speaking) ","company_name":"Twilio","first_published":"2026-03-28T06:22:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next New Business Account Executive UK/I/Northern Europe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across DACH. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic / environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent German speaker\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS \u0026amp;amp; Customer Engagement ecosystem and familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact centre agent productivity and Conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK, Ireland or Spain.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7745949","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3396837,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7745949,"updated_at":"2026-04-30T04:46:26-04:00","requisition_id":"50306","title":"Account Executive 4 - New Business","company_name":"Twilio","first_published":"2026-03-27T10:35:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Account Executive 4.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead prospecting, solution selling and closing new business opportunities across our Messaging, Voice and Email products. In this role, you will be directly responsible for expanding our messaging business with some of the largest and fastest growing mid-market and enterprise companies in the Financial Services vertical. New Business Account Executives are experts in the CPaaS ecosystem and Twilio’s product offerings. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and solutions engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals (Financial Services)\u0026amp;nbsp; to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance competing priorities and manage multiple projects and deals at the same time.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a strong understanding of the CPaaS industry - staying up to date on\u0026amp;nbsp; key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with industry changes and collaborate with your team and peers to learn and share best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 8+ years of full cycle sales experience, with a minimum of 1 year managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience working with real customers, listening to them, and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experienc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $110,160 - $137,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $116,280 - $145,350.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $122,400 - $153,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May15th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7229383","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3238960,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7229383,"updated_at":"2026-05-07T15:33:00-04:00","requisition_id":"48970","title":"Android Engineer - P3 - Security + Identity","company_name":"Twilio","first_published":"2025-09-08T14:19:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s Android Engineer for Identity \u0026amp;amp; Security Products, where you\u0026#39;ll shape the future of our authentication, verification, and identity applications that protect millions of users globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Android engineer on the Twilio Identity and Security team, you will play a significant role in designing and building our Identity solution which is in its early stages of development.\u0026amp;nbsp; You will be responsible for the end-to-end development cycle, taking ideas from concept to delivery while ensuring our offerings are innovative, robust, and secure. We’re investing in exceptional technical talent like you to accelerate innovation and drive meaningful customer impact in an increasingly complex security landscape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re seeking a senior Android engineer who will work closely with their team and collaborate with Product Managers and teams developing our Identity and Security APIs, while also making a broader impact across the organization. We’re looking for someone who thrives both as a team player and when working independently, and who is eager to take on new challenges beyond their comfort zone. You will excel in this role if you enjoy solving complex technical challenges, have a strong interest in advancing solutions within the identity and security domain and are passionate about building high-performing, secure applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive technical excellence by designing, implementing, and optimizing highly scalable distributed applications that power Twilio\u0026#39;s Identity and Security products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams including product, design, and infrastructure to deliver customer-focused solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the reliability, scalability, and efficiency of Twilio\u0026#39;s Identity and Security’s systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive best practices in software engineering, including code reviews, testing, and deployment processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop for other developers: As part of our Identity and Security team, you will be implementing SDKs and libraries that will be used and loved by developers all over the world.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural discussions and technical roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence by prioritizing observability, reliability, security and performance in all deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior engineers, fostering a culture of technical excellence, ownership, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of Android professional with experience in writing production level mobile applications and customer facing SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in Kotlin, with experience in Java\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledgeable of the Android development ecosystem, frameworks, 3rd party libraries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the full mobile development cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of software engineering best practices, including monitoring, observability, and building maintainable systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with AWS cloud-based infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion of automated build and test pipelines and test-driven development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid verbal and written communication skills: able to communicate effectively with technical and non technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A healthy ability to manage and resolve conflict - you have the ability to listen, present, and question effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science (or equivalent) OR at least 5 years of relevant professional experience with software development lifecycle and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing for other developers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CI/CD, Test automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;iOS development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern verification techniques including SMS/voice verification, biometrics, and TOTP\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - 203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;March 31,\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; 2026,\u0026amp;nbsp;\u0026lt;/strong\u0026gt;but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7646270","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3368856,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5332-1","value_type":"single_select"}],"id":7646270,"updated_at":"2026-05-08T10:32:55-04:00","requisition_id":"50128","title":"Applications Engineer 2","company_name":"Twilio","first_published":"2026-02-26T00:21:09-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Applications Engineer 2.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize SOQL API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in technical analysis activities together and document requirements for application Integration and also involved in integration design activities working with architects and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and assure quality in all code entering our codebase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually evaluate and refactor our existing codebase for increased extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technologies depending on project requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;[CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS]\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience with Apex, LWC, SOQL, Javascript with Agile development practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Conga/Apttus \u0026lt;strong\u0026gt;CPQ \u0026lt;/strong\u0026gt;or \u0026lt;strong\u0026gt;CLM\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge on Force.com coding standard methodologies and experience in Salesforce Lightning Design System\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in identifying common blind spots and bugs in Salesforce and working with and optimizing millions of rows of data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agile development practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in CSS, HTML, jQuery, SOQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in GIT or SVN\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technical requirements into independent features for development and experience on debugging and troubleshooting\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive experience on debugging and troubleshooting in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in identifying common blind spots and bugs in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working with and optimizing millions of rows of data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in developing unit tests with assertions for core functionality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in AgentForce, Einstein, AI tools/technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SQL, Python, Data Cloud, Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity working with a Pay-as-you-go business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and deploying through Heroku\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remotely in \u0026lt;strong\u0026gt;India \u0026lt;/strong\u0026gt;(Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7904609","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436216,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2FI4872-1","value_type":"single_select"}],"id":7904609,"updated_at":"2026-05-08T10:26:04-04:00","requisition_id":"50465","title":"Billing Operations Analyst","company_name":"Twilio","first_published":"2026-05-08T09:45:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Billing Operations Analyst.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to be part of the Billing Operations team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They also have:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in external and internal audits, as requested.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years experience in an Operations role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in the area of Billings / Revenue / Order to Cash.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated problem-solving, strong interpersonal and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid experience working with large volume transactions with strong attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Oracle, Zuora and Salesforce is advantageous\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills in English.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Periodic weekend work will also be required for this role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;While not essential, proficiency in the Portuguese language is advantageous.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;This role will be remote based in Mexico City, Mexico.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7484699","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3321385,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7484699,"updated_at":"2026-05-08T10:35:01-04:00","requisition_id":"49849","title":"Cloud Software Engineer","company_name":"Twilio","first_published":"2026-01-12T12:33:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help out the Edge Services team. The team that is responsible for the ingestion of Twilio’s Web Console and API traffic, and its supporting services. As part of the Edge Platform organization, we provide building blocks for all Twilio customers and engineers alike, with high-availability and low-latency requirements, in order to effectively enable over billions of inbound requests every day. We take great pride in wearing customer’s shoes and making decisions inclusively. It is extremely important for us to build services with exceptionally high uptime, availability, and success rates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain scalable, high-availability cloud infrastructure for Twilio’s microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate and maintain highly available services handling billions of weekly requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Infrastructure as Code (IaC) using tools like Terraform, ensuring operational best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and optimize CI/CD pipelines to support continuous integration and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, troubleshoot, and ensure uptime of services through on-call rotations and incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams in agile ceremonies to drive technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve cloud-based services, focusing on reliability, performance, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research and improve the design and implementation of Twilio’s API infrastructure regularly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in cloud or DevOps engineering, with proficiency in one or more programming languages, preferably Python or Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in architecting AWS cloud-based solutions, leveraging AWS services such as CloudFront, Lambda, S3, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in any infrastructure as code using tools like Terraform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with building and managing CI/CD pipelines (e.g., Buildkite), optimizing deployments, and maintaining high reliability through SLOs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to SLO tracking tools such as Datadog, and log management solutions like AWS CloudWatch, Athena, Grafana.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure to service-oriented architectures, microservices, or REST APIs is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with making changes in production systems for cloud-native database solutions and data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate effectively within an agile, fast-paced team, understanding the full software development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong decision-making skills, balancing between the pros and cons of various cloud technologies, with a focus on making practical, scalable choices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Security such as WAF management, threat assessment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building self service platform tools to improve developer experience and improve launch speed for internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Terraform\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be \u0026amp;lt;remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7722115","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3390889,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5921-1","value_type":"single_select"}],"id":7722115,"updated_at":"2026-05-08T10:32:03-04:00","requisition_id":"50192","title":"Compliance Operations Specialist 1","company_name":"Twilio","first_published":"2026-04-06T12:56:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Compliance Operations Specialist\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is part of Twilio’s Compliance Operations team, which helps ensure that customer activity on our platform follows industry rules and Twilio’s internal policies. You’ll be responsible for reviewing alerts and account activity for Messaging and Voice traffic to assess whether it complies with Twilio’s Voice Policy, Messaging Policy, Acceptable Use Policy, and relevant regulatory requirements across global carrier networks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;When non-compliant activity is identified, such as messaging that violates local telecom rules or improper use of voice services, you’ll work with customers to explain the issue and guide them toward a compliant solution. In some cases, you’ll also take enforcement action to stop the non-compliant activity from continuing on Twilio’s platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an analytical and communication-heavy role that requires strong judgment, attention to detail, and the ability to work through ambiguous situations. You’ll be expected to make informed decisions and explain those decisions clearly to customers, even when the guidance may not always be black and white.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who enjoys digging into complex issues, learning how global telecom regulations apply to real-world traffic, and helping customers understand how to stay compliant. The ideal candidate is curious, investigative by nature, and comfortable with both independent research and customer-facing communication.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Investigate potential violations:\u0026lt;/strong\u0026gt; Review account activity, messaging behavior, and data to identify signs of abuse or misuse. You\u0026#39;ll be trained to spot red flags and patterns linked to spam or scams, and take quick action to mitigate risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stop bad actors before they cause harm:\u0026lt;/strong\u0026gt; You\u0026#39;ll use internal tools and available data to find and shut down non-compliant activity that could negatively impact Twilio’s customers or consumers who receive unwanted calls or texts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communicate directly with customers:\u0026lt;/strong\u0026gt; A major part of the job is customer-facing, primarily through email via our ticketing platform Zendesk. You\u0026#39;ll notify customers of policy violations, provide them with clear guidance on how to fix issues, and sometimes inform them that their access to Twilio is being restricted or terminated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analyze trends and prevent future abuse:\u0026lt;/strong\u0026gt; Go beyond individual cases by recognizing recurring themes, identifying root causes, and helping recommend long-term solutions to keep bad actors off the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work with data:\u0026lt;/strong\u0026gt; You’ll regularly examine call and messaging records to trace activity, identify patterns, and support enforcement decisions with evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support global impact:\u0026lt;/strong\u0026gt; The work you do directly affects businesses, mobile carriers, and end users around the world. Your decisions may impact high-profile brands and millions of consumers globally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Prioritize clarity and accuracy:\u0026lt;/strong\u0026gt; Because most communication is written, especially through email, you’ll need strong writing skills to explain policy violations and technical details in a way that customers understand and can act on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast paced, ambiguous environment, with a strong bias for action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are detail-oriented with good organizational skills and comfortable with ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the ability to make sound decisions in a fast paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have good time management and organizational skills and are comfortable working under pressure.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic math skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of using spreadsheets including formulas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years experience working in a queue based environment triaging and resolving tickets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7861935","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3423618,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5921-1","value_type":"single_select"}],"id":7861935,"updated_at":"2026-05-08T17:27:09-04:00","requisition_id":"50443","title":"Compliance Operations Specialist 1","company_name":"Twilio","first_published":"2026-05-08T17:27:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Compliance Operations Specialist 1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use call detail records \u0026amp;amp; aggregate traffic data to identify patterns and trends that determine a set list of actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve urgent issues impacting businesses, carriers and consumers worldwide.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for customers by email, to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast paced, ambiguous environment, with a strong bias for action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are detail-oriented with good organizational skills and comfortable with ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have good time management and organizational skills and are comfortable working under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of Zendesk, Airtable, Looker or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding APIs and related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in telecommunications is desired.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7548056","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3341101,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3LG6393-1","value_type":"single_select"}],"id":7548056,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49904","title":"Counsel, Commercial","company_name":"Twilio","first_published":"2026-01-20T13:48:48-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Counsel, Commercial.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. This position is needed to enable the growing commercial legal team to support the Go-to-Market Sales team at Twilio.\u0026amp;nbsp; You will partner with the enterprise sales team to manage the full life-cycle negotiation of complex enterprise sales deals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s legal team prides itself on the trust it has built across the business through consistently providing practical and sound legal advice. Your unique skill set and experience are critical to help support our thriving and growing business and reinforce the trust and partnership we have cultivated with teams across the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements. Advise Twilio’s internal clients on contract interpretation and negotiation. Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect the company from risk, comply with all applicable local laws and regulations, and are in line with Twilio’s values.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek to understand the context of the positions of Twilio’s customers and the requests from Twilio’s internal clients.\u0026amp;nbsp; Strive to solve problems and address issues from their perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate which matters and issues are most worthy or in need of your attention at any given time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong academic credentials and demonstrated record of success as a lawyer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of commercial transactions experience with at least 3 years of negotiating complex technology transactions (e.g., SaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a large sales organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to structure, draft and negotiate a high volume and broad range of commercial contracts, including Master Services Agreements, Professional Services Agreements, Non-Disclosure Agreements, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to provide entrepreneurial, quick-thinking, pragmatic, business-oriented advice and recommendations that properly balances the legal risk and business reward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to take complex legal concepts and explain them in a way that allows a non-lawyer to understand the issue and the associated risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, both written and verbal, including the ability to advocate for a position while maintaining a collaborative and open-minded approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to triage a heavy workflow, setting appropriate expectations with internal clients and delivering results efficiently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Desired\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Member of local bar or eligible to register as Registered In-House Counsel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640\u0026amp;nbsp; - $205,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960 - $228,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 29th, 2026 but may change based on business needs.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26692,"name":"Legal","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7819466","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414022,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3LG6393-1","value_type":"single_select"}],"id":7819466,"updated_at":"2026-05-08T10:29:51-04:00","requisition_id":"50385","title":"Counsel, Commercial","company_name":"Twilio","first_published":"2026-04-24T07:18:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Counsel, Commercial.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. This position is needed to enable the commercial legal team to support the Go-to-Market Sales team at Twilio. You will partner with the enterprise sales team in the APJ region to manage the full life-cycle negotiation of complex enterprise sales deals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s legal team prides itself on the trust it has built across the business through consistently providing practical and sound legal advice. Your unique skill set and experience are critical to help support our thriving and growing business and reinforce the trust and partnership we have cultivated with teams across the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the review, negotiation, drafting and management of a wide range of legal agreements. Advise Twilio’s internal clients on contract interpretation and negotiation. Champion Twilio’s mission, ethics and integrity by ensuring Twilio’s compliance policies are in practice and protect the company from risk, comply with all applicable local laws and regulations, and are in line with Twilio’s values.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seek to understand the context of the positions of Twilio’s customers and the requests from Twilio’s internal clients.\u0026amp;nbsp; Strive to solve problems and address issues from their perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate which matters and issues are most worthy or in need of your attention at any given time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong academic credentials and demonstrated record of success as a lawyer (completion of an approved law degree (LLB or JD)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Admitted to the Supreme Court of NSW\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of commercial transactions experience with at least 3 years of negotiating complex technology transactions (e.g., SaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a large sales organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to structure, draft and negotiate a high volume and broad range of commercial contracts, including Master Services Agreements, Professional Services Agreements, Non-Disclosure Agreements, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to provide entrepreneurial, quick-thinking, pragmatic, business-oriented advice and recommendations that properly balances the legal risk and business reward\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be able to take complex legal concepts and explain them in a way that allows a non-lawyer to understand the issue and the associated risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills, both written and verbal, including the ability to advocate for a position while maintaining a collaborative and open-minded approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to triage a heavy workflow, setting appropriate expectations with internal clients and delivering results efficiently\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Other language skills besides English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;This role will be remote and based in Sydney, Australia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26692,"name":"Legal","child_ids":[],"parent_id":638}],"offices":[{"id":79859,"name":"Remote - Australia","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7492664","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3323942,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SLS1793-1","value_type":"single_select"}],"id":7492664,"updated_at":"2026-05-08T16:51:00-04:00","requisition_id":"49950","title":"Deal Desk Senior Analyst","company_name":"Twilio","first_published":"2025-12-23T13:46:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Deal Desk Senior Analyst.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we\u0026#39;re on a journey to becoming a globally antiracist company that supports\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a curious, action-oriented Senior Analyst for the Deal Desk Team who lives the \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt; to support our North America Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will work to enforce and define the process shaping the North-America Go-to-Market selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio!\u0026amp;nbsp; You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage a large number of custom contract requests using pre-approved language and/or drafting new language.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel skills, including financial analysis and scenario modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and writing skills and the ability to comprehend complex written concepts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive experience in Salesforce, Docusign, CPQ, Conga CLM, MS-Office and / or G-Suite\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :$ 79,840.00- $99,800.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $84,480.00- $105,600.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $ 93,840.00-$117,300.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;J\u0026lt;/strong\u0026gt;une 5th, 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":29343,"name":"Twilio.org","child_ids":[33857],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7818577","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3413688,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3AD6633-1","value_type":"single_select"}],"id":7818577,"updated_at":"2026-05-08T10:30:08-04:00","requisition_id":"50413","title":"Delivery Project Manager 3","company_name":"Twilio","first_published":"2026-04-17T19:13:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Delivery Project Manager (L3).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive the tactical execution and operational delivery of complex cross-functional projects within Global Operations.\u0026lt;br\u0026gt;As a Delivery Manager, you are the engine of project execution, transforming strategic vision into operational reality. You bridge the gap between business intent and technical execution, ensuring every initiative moves through the lifecycle with precision and speed. By partnering with Enterprise Technology and being the voice of Global Operations, you ensure our projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Translate\u0026lt;/strong\u0026gt; abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cultivate\u0026lt;/strong\u0026gt; deep partnerships across the \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt; ecosystem, specifically \u0026lt;strong\u0026gt;Global Customer Services, Global Customer Support Operations, and Onboarding \u0026amp;amp; Compliance\u0026lt;/strong\u0026gt;,to ensure project scalability and total operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive\u0026lt;/strong\u0026gt; project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identify\u0026lt;/strong\u0026gt; and mitigate risks by serving as an \u0026quot;early warning system,\u0026quot; mapping complex dependencies across \u0026lt;strong\u0026gt;Enterprise Technology\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt; to protect the critical path.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generate\u0026lt;/strong\u0026gt; high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coordinate\u0026lt;/strong\u0026gt; launch synchronization between \u0026lt;strong\u0026gt;Enterprise Technology\u0026lt;/strong\u0026gt; releases and \u0026lt;strong\u0026gt;Global Operations\u0026lt;/strong\u0026gt; enablement, ensuring technical deliverables map perfectly to business-facing launch dates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Literacy:\u0026lt;/strong\u0026gt; Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution Skills:\u0026lt;/strong\u0026gt; Demonstrated expertise in managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tooling Proficiency:\u0026lt;/strong\u0026gt; Advanced experience using project management and tracking tools (e.g., Airtable, Jira, or Asana) to maintain high-integrity documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Context:\u0026lt;/strong\u0026gt; Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding \u0026amp;amp; Compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP, or another program management certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7728956","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3392242,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TI1MK5101-1","value_type":"single_select"}],"id":7728956,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"50233","title":"Developer Advocacy Intern","company_name":"Twilio","first_published":"2026-03-24T10:11:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Developer Advocacy Intern!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Spend your summer with Twilio’s Developer Advocacy team. You will help grow Twilio’s developer community through engaging online, creating content and videos to help developers use Twilio, and assist with planning and running in-person events with our amazing Twilio community. This internship is a chance to explore what it’s like to be a developer advocate. Working on creative projects, connecting with builders, and getting a real sense of how we inspire Twilio’s developer community.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engage with developers in online spaces - answering questions, joining conversations, and meeting them where they already hang out.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create engaging content including a blog post and video to make technical topics clear and inviting for Twilio builders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and assist running in-person events, getting hands-on with real-world developer gatherings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with different teams at Twilio to align on goals and developer engagement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practice communicating plans and sharing updates with teammates and stakeholders, building skills across the advocacy process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing 4-year degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some experience coding in one or more languages (such as Python, JavaScript/Node, Java, or similar) and an interest in web frameworks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about AI tools, technologies, and the developer community.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with an interest in writing, video, or public speaking.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy working as part of a team and value creative problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio or similar developer platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in the developer community or community events.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open to learning about event planning, content creation, or community engagement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with class projects, clubs, or organizing events is a plus, but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement about teaching and helping others learn new technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role and depending on your location, you may be asked to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $43.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $46.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $51.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 1st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26412,"name":"Students","child_ids":[],"parent_id":70484}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7688855","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3380820,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1223-1","value_type":"single_select"}],"id":7688855,"updated_at":"2026-05-08T10:31:03-04:00","requisition_id":"50214","title":"Digital Sales Representative","company_name":"Twilio","first_published":"2026-03-24T08:05:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing the business. As our new Digital Sales Representative, you will be responsible for net new customer acquisition, solution selling, and closing deals within our SMB and Mid Market accounts with companies primarily based in Europe. Your focus will be positioning our email solution, SendGrid, but you will be exposed to all aspects of Twilio’s Communications BU and able to sell most products and services..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance competing priorities and manage multiple projects/deals at the same time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ year of experience in a technical SaaS/CPaaS space, with a record of top performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7824875","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3415253,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1222-1","value_type":"single_select"}],"id":7824875,"updated_at":"2026-05-08T10:29:00-04:00","requisition_id":"50422","title":"Digital Sales Representative 2","company_name":"Twilio","first_published":"2026-04-30T05:08:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to play a key role in further growing the business. As our new Digital Sales Representative, you will be responsible for net new customer acquisition, solution selling, and closing deals within our Self Service accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BE AN OWNER: Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WEAR THE CUSTOMER’S SHOES: Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;EMPOWER OTHERS: Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DON\u0026#39;T SETTLE: Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RUTHLESSLY PRIORITIZE: Ability to balance competing priorities and manage multiple projects/deals at the same time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DRAW THE OWL: Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 1 year of sales development/business development experience at a technology company or 1+ years of closing experience in another industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adaptability, with comfort trying new things and building within a rapid-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7620973","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3363568,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1223-1","value_type":"single_select"}],"id":7620973,"updated_at":"2026-04-30T04:46:24-04:00","requisition_id":"R260185","title":"Digital Sales Representative - Expansion","company_name":"Twilio","first_published":"2026-02-23T10:06:53-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Digital Sales Representative - Expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships within our Self Service customer base and Communications platform customers who consume our messaging, voice and email services. As our new Digital Sales Representative, you will be responsible for net new customer activations, transactional and solution selling, and closing deals within our Self Service account base.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand customer accounts within the Self Service segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own a book of business with the goal of protecting revenue and driving upsell and cross-sells\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute programmable sales plays to consistently deliver strong revenue, gross margin, and gross profit results.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with representatives from product, finance, support, and services teams to execute renewals and drive DBNE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with marketing teams to align on messaging and campaigns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a Digital Sales Representative you will live the Twilio Magic values:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Work diligently with cross-functional internal teams\u0026amp;nbsp; (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DON\u0026#39;T SETTLE:\u0026lt;/strong\u0026gt; Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Ability to balance competing priorities and manage multiple projects/deals at the same tim\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 years closing experience or 1+ years closing experience at a SaaS or CPaas company, with a record of top performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont: $36.01/hr - $45.01/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $38.01/hr - $47.52/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $40.02/hr - $50.02/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7819432","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414008,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM5SLS1805-1","value_type":"single_select"}],"id":7819432,"updated_at":"2026-05-01T14:06:15-04:00","requisition_id":"50389","title":"Director, GTM Business Architecture","company_name":"Twilio","first_published":"2026-04-17T13:16:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Director, Go-to-Market (GTM) Business Architecture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Director of GTM Business Architecture \u0026amp;amp; Transformation\u0026lt;/strong\u0026gt;, you will design the business blueprint for how our revenue engines scale. You sit at the high-stakes intersection of Sales Strategy \u0026amp;amp; Operations and Enterprise Technology (ET). Your mission is to ensure that our global GTM processes are not just functional, but a competitive advantage.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead a function charted to define the \u0026quot;What\u0026quot; and \u0026quot;Why\u0026quot; of our sales process and technology ecosystem, serving as the primary bridge between the Field and Enterprise Tech. You are curious, thrive in ambiguity, driven to figure things out, and a change agent who can influence senior leaders but also roll up your sleeves to map a complex process or write a user story. This role is the gatekeeper ensuring that business requirements are high impact, clearly defined and prioritized before they reach the ET roadmap. The Director, GTM Business Architecture role reports to the VP of GTM Strategy, Operations and Enablement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Design:\u0026lt;/strong\u0026gt; Drive the design of new GTM capabilities and systemic process enhancements. You will audit existing sales motions to pinpoint bottlenecks, then architect the \u0026quot;to-be\u0026quot; state for specific workflows to ensure our tech stack is a force multiplier for the field, not a hurdle.Optimize for rep productivity, data integrity, and customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Corporate Transformation:\u0026lt;/strong\u0026gt; Serve as the primary GTM stakeholder representative into company-wide system and business process transformations (e.g., CRM migrations, tool integrations, or Billing system overhauls).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Innovation:\u0026lt;/strong\u0026gt; Architect the GTM AI roadmap. Identify and define the requirements for GenAI capabilities that automate manual tasks and provide predictive insights to the field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Integrity\u0026lt;/strong\u0026gt;: Collaborate with Data Engineering to ensure process design supports clean, automated reporting and data integrity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements Governance:\u0026lt;/strong\u0026gt; Lead the definition of business requirements, process flows, and user stories (the “What” + the “Why”); partnering with ET who owns the functional design and technical feasibility (the How”). Ensure that what Enterprise Tech builds is exactly what the business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Intake \u0026amp;amp; Prioritization\u0026lt;/strong\u0026gt;: Establish and lead a formal intake and prioritization framework to rank field requests. You will trade-off field requests against technical debt and strategic imperatives, ensuring the engineering team is always focused on the highest-ROI drivers for the GTM organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;UAT \u0026amp;amp; Quality:\u0026lt;/strong\u0026gt; Own the User Acceptance Testing (UAT) framework. Ensure no tool or feature launches unless it meets the \u0026quot;Field-Ready\u0026quot; standard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tooling Roadmap:\u0026lt;/strong\u0026gt; Manage the prioritization of the GTM tech stack, balancing \u0026quot;keep the lights on\u0026quot; fixes with \u0026quot;game-changing\u0026quot; innovations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;VOTF Leadership:\u0026lt;/strong\u0026gt; Design and lead \u0026quot;Voice of the Field\u0026quot; programs to gather grassroots feedback from sales, specialists and partner GTM orgs. Synthesize this feedback into actionable roadmap items.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Management:\u0026lt;/strong\u0026gt; Lead the launch strategy for new capabilities, partnering with Enablement to ensure high adoption and measurable ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;People Management:\u0026lt;/strong\u0026gt; Attract, develop, and lead a small, elite team of Business Architects/Analysts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Influence:\u0026lt;/strong\u0026gt; Act as a trusted advisor to VP/SVP leaders in GTM and Enterprise Technology, navigating conflicting priorities to drive a unified GTM vision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 10+ years in GTM Operations, Business Systems, or Management Consulting, with at least 2+ years of people management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Think like a Sales Person: \u0026lt;/strong\u0026gt;proven ability to understand sales and how to design for productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Fluency:\u0026lt;/strong\u0026gt; Deep expertise in the Salesforce ecosystem and integrated GTM tools (Clari, Gong, Outreach, etc. or similar). Capable of translating business needs into business logic and technical concepts while relying on ET for system architecture, configuration and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Shaping AI strategy for revenue organizations:\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Proven experience identifying and defining high-impact AI use cases for both customer-facing growth and internal GTM efficiency; expert at building business cases, quantifying success metrics, and driving adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The \u0026quot;Driver\u0026quot; Persona:\u0026lt;/strong\u0026gt; You don\u0026#39;t wait for permission. You identify friction, get people aligned, build a business case for a solution, and see it through to implementation with cross-functional teams..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Influence:\u0026lt;/strong\u0026gt; Exceptional ability to simplify complex technical concepts for executive audiences and translate vague business \u0026quot;wants\u0026quot; into precise technical \u0026quot;needs.\u0026quot;.\u0026amp;nbsp; Ability to lead through influence, drive change and build cross-functional alignment at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale Mindset:\u0026lt;/strong\u0026gt; You build for where the company will be in 2 years, not just where it is today.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $213,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $ 181,200.00 - $226,500.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00 - $251,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 8th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7705877","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3386562,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SM5SLS1405-1","value_type":"single_select"}],"id":7705877,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"50157","title":"Director of North America, Pre-Sales Platform Specialists","company_name":"Twilio","first_published":"2026-04-08T19:32:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Director of North America, Pre-Sales Platform Specialists.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead, coach, and empower the North America Product Specialists team in shaping and executing Twilio’s go-to-market strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key member of the global leadership group, you will provide strategic direction and operational support for the largest team in the department. This is a high-impact, visible opportunity to mentor emerging leaders, drive product alignment across teams, and ensure strong leadership presence in the region during a pivotal growth phase at Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor, support, and challenge managers to create and execute innovative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent North America Product Specialists in executive forums, acting as a key advisor to the global head.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure operational stability, trust, and continuity for front-line management during periods of growth and change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience, including people management within a technology or SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience mentoring and developing leaders at multiple organizational levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills and experience navigating matrixed, cross-functional environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in product strategy, go-to-market planning, and solution architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive business results in a fast-paced, growth-focused setting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational and program management skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting large regional teams within a global environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud computing, sales enablement, or value engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building trust and supporting leaders through growth and transitions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $206,784.00 - $258,480.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $218,272.00 - $272,840.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $229,760.00 - $287,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 01, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70619,"name":"Overlay/Specialist Sales","child_ids":[],"parent_id":34752}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7565884","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3346681,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM5PD2245-1","value_type":"single_select"}],"id":7565884,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"50084","title":"Director, Product Management","company_name":"Twilio","first_published":"2026-01-27T12:39:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Director of Product Management on Twilio’s Phone Numbers team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to develop and deliver on the vision, strategy, and roadmap for Twilio’s phone numbers products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Director of Product to lead the Phone Numbers product team. Phone Numbers is the gateway to all of our Communications business, where different sender types around the world are needed to unlock messaging and voice communications. You will understand the needs of our customers and build products that solve that need at global scale. Leading a team of product managers and working with engineering counterparts, you will craft and deliver on the vision, strategy, and roadmap for Messaging at Twilio.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will work cross-functionally with teams across Twilio to understand phone number needs and enable customers to get numbers when and wherever they need. This role will help take our Communications business to the next level of growth, while working with some of the world\u0026#39;s leading organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and drive the strategy and roadmap of Twilio’s phone number products, taking into account Twilio’s global growth strategy, regulatory needs, and scalable operations that make our customers successful on Twilio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction and market opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launch innovative phone number products from the infrastructure layer up and lead critical new initiatives for Twilio that open up new markets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage a global team of product managers and mentor them to succeed in building and executing to the vision\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 10+ years of Product Management or related experience building customer-facing cloud products for businesses (B2B) or developers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience growing a team of product managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with highly technical, multi-workstream product launches; distributed systems experience a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can translate between the technical details, customer problems, and business impact of the team’s work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strong communicator. From pitching to our leadership team on what customers need to see from our products, to developing a spec for a feature with a partner, you’re able to thoughtfully and clearly explain fundamental reasons behind your decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are organized and comfortable working with exec-level stakeholders and drive deep customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can build highly leveraged products that can be used as the cornerstone for customers and internal teams alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re not shy about diving in deep with engineering, sales, legal, or the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can run a tight ship, prioritizing a robust stream of work into cohesive, incremental releases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with telecommunications or other regulated ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840.00-$248,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200.00-$301,500.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $268,000.00-$335,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 5/5/26, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7657991","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372123,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5332-1","value_type":"single_select"}],"id":7657991,"updated_at":"2026-05-08T10:32:46-04:00","requisition_id":"50130","title":"Engineer, Identity \u0026 Access","company_name":"Twilio","first_published":"2026-03-13T13:32:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;See yourself at Twilio\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Engineer,\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Identity \u0026amp;amp; Access\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Twilio is growing rapidly and seeking an\u0026lt;strong\u0026gt; Identity \u0026amp;amp; Access Engineer\u0026lt;/strong\u0026gt; to integrate, build and automate systems. This technical role is critical for securing access across the entire enterprise. You will be instrumental in integrating, automating, and securing the identity lifecycle for all employees and systems. You will champion an \u0026lt;strong\u0026gt;\u0026quot;Everything-as-Code\u0026quot;\u0026lt;/strong\u0026gt; approach, translating security principles like \u0026lt;strong\u0026gt;Least Privilege Access (LPA)\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Zero Trust\u0026lt;/strong\u0026gt; into scalable, automated, and auditable engineering solutions that eliminate manual provisioning and reduce security risk. Your primary mission is to \u0026lt;strong\u0026gt;proactively mitigate identity-related security risks\u0026lt;/strong\u0026gt; and ensure stringent access governance across all Twilio resources and environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Implement IAM Architecture:\u0026lt;/strong\u0026gt; Integrate and deploy enterprise-level IAM solutions, APIs, and integrations focused on core security principles, including \u0026lt;strong\u0026gt;Least Privilege Access (LPA)\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Zero Trust\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Environments\u0026lt;/strong\u0026gt;: Work across a\u0026lt;strong\u0026gt; diverse technical landscape\u0026lt;/strong\u0026gt;, rapidly deconstruct new environments whether you’re writing logic in a script or a visual canvas. Bridge the gap between custom code and no code platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize and champion an \u0026lt;strong\u0026gt;\u0026quot;Everything-as-Code\u0026quot;\u0026lt;/strong\u0026gt; mentality for IAM and access management processes, eliminate manual tasks related to access provisioning and deprovisioning by turning it into an automation.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Privileged Access Management (PAM):\u0026lt;/strong\u0026gt; Actively contribute to developing and maintaining the strategy for managing and securing \u0026lt;strong\u0026gt;Privileged Accounts (\u0026lt;/strong\u0026gt;User and Service Accounts\u0026lt;strong\u0026gt;)\u0026lt;/strong\u0026gt;, reducing attack surface area, and enhancing monitoring capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance \u0026amp;amp; Audit:\u0026lt;/strong\u0026gt; Lead participation in security audits, risk assessments, and mitigation activities, ensuring all IAM controls meet stringent regulatory and internal compliance standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Innovation \u0026amp;amp; Modernization:\u0026lt;/strong\u0026gt; Dive into new security technologies frequently, championing the implementation of \u0026lt;strong\u0026gt;bleeding-edge authentication standards\u0026lt;/strong\u0026gt; and advanced access control models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Integration \u0026amp;amp; Development:\u0026lt;/strong\u0026gt; Integrate identity platforms with core enterprise applications (e.g., ServiceNow, JIRA) using REST APIs and common identity protocols. Contribute to internal frontend libraries and frameworks to build self-service access interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Support:\u0026lt;/strong\u0026gt; Participate in a 24x7 on-call rotation to quickly resolve high-severity issues impacting authentication and access for the enterprise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of progressive experience in Software Engineering, DevOps, or Security Engineering\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year of hands-on experience developing production-grade automation scripts and applications using \u0026lt;a href=\u0026quot;http://node.js\u0026quot;\u0026gt;Node.js\u0026lt;/a\u0026gt;, JavaScript, or a similar OOP language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building and operating robust workflows in an Identity Governance platform (e.g.,\u0026amp;nbsp; Okta Identity Governance, SailPoint, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and be able to implement or interact with a REST API\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with identity management across major cloud providers (AWS, GCP, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience implementing and securing solutions for SSO, MFA, IGA and PAM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical understanding of modern authentication/authorization protocols (e.g., SAML 2.0, OAuth 2.0, OIDC, SCIM).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Okta, ServicesNow, JIRA, Google, and AWS Workspaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in modern physical and cloud infrastructure SWE and DevOps industry standards and practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful candidates will have experience integrating and deploying a variety of services ensuring adherence to Least Privilege Access (LPA) and Zero Trust security models.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable on being a \u0026#39;beginner\u0026#39; in new domains. The ability to tackle problems that lie outside our immediate expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science/DevOps Engineering or equivalent professional experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ITIL framework/standard methodologies and ability to understand the concepts of identity management for enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Infrastructure-as-Code (IaC) principles and tools (e.g., Terraform) and container orchestration platforms (Kubernetes/Docker).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong documentation ethic, capable of creating and maintaining clear, concise runbooks, security procedures, and system architecture documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adopt engineering best practices to deliver, secure, maintainable and scalable software. (e.g., GIT, CI/CD, AGILE)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to collaborate with resources across multiple disciplines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A passion for security technology, a love for helping people, and an unwavering attention to detail necessary for maintaining a secure environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way and perform job duties\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7759869","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399733,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7759869,"updated_at":"2026-05-08T10:26:36-04:00","requisition_id":"50304","title":"Enterprise Account Executive","company_name":"Twilio","first_published":"2026-03-28T06:05:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Enterprise Account Executive UK/I/Northern Europe.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value Enterprise prospects and existing customers with ARR under $50k. You will play a key role in further growing Twilio’s Communication business across UK/I/Northern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications solutions to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of Enterprise Sales experience and a track record of personally selling and closing complex solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, Conversational AI and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic / environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar working with MEDDPICC sales qualification methodology and other Sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS \u0026amp;amp; Customer Engagement ecosystem and familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact centre agent productivity and Conversational AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK or Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7845785","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3420000,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7845785,"updated_at":"2026-05-08T10:29:53-04:00","requisition_id":"50454","title":"Enterprise Account Executive ","company_name":"Twilio","first_published":"2026-04-23T12:36:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Enterprise New Business Account Executive.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;sell into high value Enterprise prospects and existing customers. You will play a key role in further growing Twilio’s Communication Products business across Southern Europe. You will be responsible for sourcing new, high value customers as well as driving the sales process from internal leads to qualifying new prospects and handling deals to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition and driving ACV for a specific set of accounts while maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master creating pricing proposals, negotiating terms and managing the contract process. Ideally, you also have experience selling communications to a technical and business audience, building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are passionate about what you do and you are able to think outside of the box and have extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance challenging priorities and handle multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Enterprise Sales experience and a track record of personally selling and closing complex\u0026amp;nbsp; solutions to enterprise and software companies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience identifying, mapping and prospecting enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in selling complex, technical solutions such as cloud communications platforms, APIs, and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in account management, developing and managing large enterprise clients, and a history of meeting or exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Fortune 500 or similarly large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in working within a quota-driven environment with proven ability to close high-value deals (e.g., six to seven figures)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in solution-based selling or consultative selling\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and contract management skills, including handling complex deals with long sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting and lead generation skills—ability to develop a pipeline through multiple channels, including direct sales, partnerships, and networking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and nurture relationships with C-level executives, decision-makers, cross-functional partners and key stakeholders in large enterprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a dynamic / environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in an additional language such as Spanish, French or Italian.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the CPaaS ecosystem and familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud communications (voice, SMS, chat, video, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;APIs and integrations for communication services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications industry dynamics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of enterprise technology architecture and the technical needs of large organizations, including how CPaaS solutions integrate with existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in Spain.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, a minimum of 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7761265","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3400343,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5812-1","value_type":"single_select"}],"id":7761265,"updated_at":"2026-05-08T10:28:05-04:00","requisition_id":"49317","title":"Fast Track Onboarding Specialist 2","company_name":"Twilio","first_published":"2026-05-06T21:41:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Fast Track Onboarding Specialist\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide personalized onboarding support for customers who sign up for our Fast Track Packages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide compliance guidance for all A2P products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Onboarding SLAs and credit utilization for each product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with operations teams to scale onboarding volumes per assigned customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join weekly calls with customers to report metrics and review any open items or additional onboarding needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draw the Owl: Assess the nature of product or service issues and resolve basic level problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Able to manage daily caseload and respond within SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A2P compliance experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Required: 2 plus Years specializing in at least one a2p products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working directly with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks and effectively project manage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ready to take own up to 12 customer accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and customer centric to the core.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear verbal and written communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re introspective and committed to continuous self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to complete tasks in core areas within SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Google workspace(Google docs, Google sheets, Gemini)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with reporting tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience implementing A2P phone number types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand general CTIA guidelines and some international regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to effectively prioritize tasks and multi-task\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning and leading calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling tasks within a desired SLA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7627768","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3365240,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5812-1","value_type":"single_select"}],"id":7627768,"updated_at":"2026-05-08T10:31:15-04:00","requisition_id":"49316","title":"Fast Track Operations Specialist 2","company_name":"Twilio","first_published":"2026-05-04T13:32:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Fast Track Onboarding Specialist 2\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their a2p numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide personalized onboarding support for customers who sign up for our Fast Track Packages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to provide compliance guidance for all A2P products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Onboarding SLAs and credit utilization for each product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with operations teams to scale onboarding volumes per assigned customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join weekly calls with customers to report metrics and review any open items or additional onboarding needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draw the Owl: Assess the nature of product or service issues and resolve basic level problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in rotational shifts 8:00am to 5pm Bogota time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to manage daily caseload and respond within SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A2P compliance experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience Required: 2 plus Years specializing in at least one a2p products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working directly with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks and effectively project manage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ready to take own up to 12 customer accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and customer centric to the core.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear verbal and written communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re introspective and committed to continuous self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to complete tasks in core areas within SLAs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Google workspace(Google docs, Google sheets, Gemini)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with reporting tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience implementing a2p phone number types\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand general CTIA guidelines and some international regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to effectively prioritize tasks and multi-task\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning and leading calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience handling tasks within a desired SLA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Colombia\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7805150","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3409948,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK5663-1","value_type":"single_select"}],"id":7805150,"updated_at":"2026-05-08T10:27:36-04:00","requisition_id":"50343","title":"Field Marketing Specialist, ANZ","company_name":"Twilio","first_published":"2026-04-13T10:52:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Field Marketing Specialist in ANZ\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Field Marketing Specialist, you will report to Twilio\u0026#39;s Field Marketing Director, ANZ, and play a critical hands-on role in executing marketing programs and campaigns across the ANZ region. You will be responsible for the day-to-day execution of field marketing activities that drive pipeline creation, brand awareness, and revenue growth across Australia and New Zealand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an exciting opportunity for a creative and motivated marketer who enjoys working in a dynamic environment and is passionate about delivering impactful, localised marketing programs. You will work closely with the ANZ sales team and collaborate with regional and global marketing teams to ensure our demand creation activities are delivered effectively and thoughtfully.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be the engine behind our ANZ field marketing execution — bringing our Brand-to-Revenue GTM programs to life in the market. You will be responsible for planning and delivering a broad range of marketing activities including digital campaigns, in-person and virtual events, account-based marketing programs, and outbound prospecting campaigns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are a skilled executor and strong collaborator who can manage multiple concurrent projects without dropping the ball. You understand the B2B buying journey in ANZ, know how to work hand-in-glove with a sales organisation, and are comfortable rolling up your sleeves to get things done. You bring attention to detail, a data-driven mindset, and the energy to make things happen in a dynamic, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute field marketing programs to drive lead generation and pipeline acceleration, including physical and digital events, webinars, outbound prospecting campaigns, and account-based marketing activities across ANZ.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with the ANZ sales team to understand pipeline needs, gather field feedback, and ensure marketing programs are aligned to sales priorities and customer segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Localise and adapt global and regional campaign messaging, content, and assets for the ANZ market, ensuring relevance for Australian and New Zealand audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and deliver in-person events end-to-end — from venue selection and agency management to attendee registration, content development, F\u0026amp;amp;B logistics, and post-event lead follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launch and manage integrated digital campaigns across channels including email, social media, paid media (display, search), and paid advertorial in partnership with the APJ Campaign Marketing and Digital Marketing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support account-based marketing (ABM) programs, working with sales and marketing operations to target key accounts with tailored content and campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the SDR/BDR team to ensure smooth lead handoff, follow-up alignment, and feedback loops that improve the quality and conversion of marketing-generated leads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track, analyse and report on campaign and program performance using CRM and BI tools, providing regular updates to the Field Marketing Director and key stakeholders on ANZ marketing results, learnings, and wins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with marketing operations to manage and optimise marketing automation workflows and ensure accurate data capture and lead routing within Salesforce and Marketo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage third-party vendors and agencies to support event execution, content production, and media placements, ensuring deliverables are on time, on budget, and on brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to planning documentation, writing clear and concise project plans, campaign briefs, and post-event reports to keep stakeholders aligned and informed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience in B2B field marketing, demand generation, or marketing communications, with demonstrable experience executing programs in the ANZ market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of planning and executing demand creation activities — including events, digital campaigns, and ABM programs — that drive pipeline and lead generation outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working closely with a sales organisation and/or SDR/BDR team to align marketing activities to revenue goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience planning and delivering in-person and virtual events, including managing agencies, venues, logistics, and post-event follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with marketing automation tools, particularly Marketo, and CRM tools, particularly Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Business Intelligence tools such as Tableau or Looker to analyse and report on campaign performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills in English, with the ability to produce clear campaign briefs, project plans, and stakeholder reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple concurrent projects and deadlines with a high degree of organisation and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work collaboratively across internal and external teams in a decentralised, cross-functional environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 30% across ANZ and occasionally within the APJ region.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering account-based marketing (ABM) campaigns targeting enterprise or mid-market accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio\u0026#39;s products and the CPaaS/SaaS landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and managing digital content assets such as whitepapers, eBooks, and sponsored webinars in partnership with media partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a high-growth, fast-paced B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, based in Sydney, Australia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way across ANZ and the broader APJ region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":79859,"name":"Remote - Australia","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7825961","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3415470,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK5543-1","value_type":"single_select"}],"id":7825961,"updated_at":"2026-04-30T04:46:27-04:00","requisition_id":"50346","title":"Global Events Manager, Flagship Events","company_name":"Twilio","first_published":"2026-04-17T15:35:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Global Events Manager - Flagship Events.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a high-caliber, dynamic Global Events Manager to serve as the primary architect for our annual flagship conference, \u0026lt;strong\u0026gt;SIGNAL\u0026lt;/strong\u0026gt;. This is not just an event planning role; it is a strategic position designed for someone who can translate Twilio’s vision into a world-class attendee experience that resonates with developers, technologists, LoB and C-level executives alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the lead for SIGNAL, you will own the end-to-end lifecycle of our most significant brand moment—from collaborating with global stakeholders on high-level strategy and production to meticulous budget oversight and project management. This role will require a strategic event marketer with a proven track record of delivering large-scale, impactful events that align with business objectives who is also a creative powerhouse who can navigate the complexities of a large-scale user conference while ensuring seamless execution across our LATAM, EMEA, and APJ regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;​​\u0026lt;strong\u0026gt;Lead SIGNAL Strategy:\u0026lt;/strong\u0026gt; Serve as the primary project lead for our flagship conference, working with stakeholders to define the attendee journey, event themes, and strategic goals to drive brand equity and pipeline. Collaborate with cross-functional teams to integrate event strategies into broader marketing initiatives and meet our key results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;End-to-End Production:\u0026lt;/strong\u0026gt; Orchestrate all aspects of large-scale logistics, including venue sourcing, budget management, vendor coordination, production, operations, experiential engagement, sponsorship and onsite execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership:\u0026lt;/strong\u0026gt; Act as the central hub for SIGNAL, collaborating with leadership, product marketing, GTM sales, and brand creative teams to understand their needs and incorporate them into the event planning while ensuring a unified brand voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Cycle Project Management:\u0026lt;/strong\u0026gt; Lead global status meetings, drive rigorous project timelines, and manage complex workstreams (sponsorship, registration, content, and demand gen) ensuring that all tasks and deadlines are tracked and met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Stewardship:\u0026lt;/strong\u0026gt; Build and manage multi-million dollar event budgets, prioritizing cost-effectiveness, contract negotiations, and detailed ROI reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Integration:\u0026lt;/strong\u0026gt; Ensure SIGNAL’s content and experience are adaptable for regional nuances in LATAM, EMEA, and APJ, supporting localized SIGNAL World Tour initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Measurement \u0026amp;amp; Analysis:\u0026lt;/strong\u0026gt; Define Key Performance Indicators (KPIs) and lead post-event debriefs to analyze impact, attendee satisfaction, and conversion metrics. Assist with post-event analysis to measure the success of each event against predetermined goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support overall Global Event Team initiatives.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; in high-growth tech event marketing, specifically leading \u0026lt;strong\u0026gt;large-scale user conferences (2,000+ attendees)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flagship Experience:\u0026lt;/strong\u0026gt; Proven track record of managing \u0026quot;Flagship\u0026quot; level events where strategy, production value, and brand storytelling are paramount.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence:\u0026lt;/strong\u0026gt; Strong communication and interpersonal skills, extensive experience advising and collaborating with C-level executives on event strategy and keynote delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Demonstrated ability to manage event strategy, execution, and post-event analysis. Expert-level ability to manage large budgets, complex vendor ecosystems, and intricate project timelines without breaking a sweat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Leadership:\u0026lt;/strong\u0026gt; Demonstrated ability to lead by influence, aligning product, sales, and marketing teams toward a singular event vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agility:\u0026lt;/strong\u0026gt; A strategic thinker with a proactive, solution-oriented growth mindset capable of thriving in a fast-paced, dynamic environment where quick pivot skills are essential. Ability to work independently as well as part of a team, collaborating effectively with colleagues from various departments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Stack:\u0026lt;/strong\u0026gt; Proficiency with Airtable, Swoogo, Slack, and Google Suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Lens:\u0026lt;/strong\u0026gt; Experience managing events across multiple international regions and a deep understanding of global cultural trends in the developer community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production Savvy:\u0026lt;/strong\u0026gt; Familiarity with the technical and operational side of events (AV, lighting, live-streaming, labor, materials, printing, etc).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $87,840 - $109,800.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $92,960 - $116,200.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Based in the San Francisco Bay area, California: $103,200 - $129,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7808464","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3410813,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NS4AD9614-1","value_type":"single_select"}],"id":7808464,"updated_at":"2026-04-30T04:46:26-04:00","requisition_id":"50283","title":"Global Security Operations Center Operator","company_name":"Twilio","first_published":"2026-04-17T14:19:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Operator, Global Security Operations Center (GSOC).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio’s global footprint. GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials. GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns. When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Monitoring and Surveillance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access,\u0026amp;nbsp; suspicious activity, or other security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Security Operations Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support access control and visitor management processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage security-related calls for service and provide general guidance to employees, vendors, and guests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of business travelers and personnel accessing Twilio facilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with local site security teams to escalate and dispatch resources for incident and alarm response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review travel requests to elevated risk locations, assist travelers through the approval process, and cross-reference live itineraries with external incidents\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Incident Management\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and triage events and incidents to determine their impact to operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dispatch and coordinate response with emergency response personnel\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain real-time incident documentation for reporting and analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in post-incident reviews to document and implement corrective action and improvements to future response\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong understanding of security and emergency standard operating procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize critical thinking and problem solving skills to analyse situations and implement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support large projects that will improve Twilio’s GSOC capabilities and initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a GSOC working environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with open-source intelligence (OSINT) research tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to follow standard operating procedures and playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stay calm, professional, and think clearly in high-stress situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly and concisely; verbal and written\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English Language Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer service mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with a high-tech work environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Eager to learn new tools and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional Language Proficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Shift Details:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Variable (8–10-hour shifts)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must be flexible to work holidays, weekends, and occasional overtime.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $26.27 - $32.84\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $27.77 - $34.71\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $30.85 - $38.56\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 15 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7823588","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3415096,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NI1SLS1831-1","value_type":"single_select"}],"id":7823588,"updated_at":"2026-05-08T03:10:37-04:00","requisition_id":"R260483","title":"Go-to-market Analyst Intern (June 22nd start, 12 weeks)","company_name":"Twilio","first_published":"2026-04-17T04:52:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Go-To-Market Analyst Intern for our GTM Strategy \u0026amp;amp; Operations team.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Acting as the central spoke within the GTM engine, the GTM Strategy \u0026amp;amp; Operations team provides strategic guidance to the CRO and sales leadership by transforming data into the actionable insights that drive business decisions. We orchestrate the long-term vision of the function through rigorous planning, global cadences, and compensation design. We proactively shape the strategy to maximize revenue growth and market impact, working cross-functionally with Marketing, Finance, Enablement and Data Science teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This 12-week summer internship is a hands-on, project-based role. This is an ideal role for someone who loves bringing order to complexity, enjoys working across functions, and wants to see how strategic programs come to life inside a leading customer engagement infrastructure company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll work on:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program Tracking \u0026amp;amp; Status Reporting: \u0026lt;/strong\u0026gt;Own and maintain trackers, dashboards, and weekly status updates across active sales plays. Surface blockers, milestones, and progress to program leads and senior stakeholders in a clear, consistent format.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Coordination: \u0026lt;/strong\u0026gt;Schedule and facilitate syncs across Sales, Marketing, Enablement, Product, and Operations. Follow up on action items and help keep multiple work streams aligned and on track throughout the play lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Play Documentation: \u0026lt;/strong\u0026gt;Draft, organize, and maintain play briefs, playbooks, and process documents. Translate strategy discussions and stakeholder inputs into clear written assets that sales teams can act on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analysis \u0026amp;amp; Insights: \u0026lt;/strong\u0026gt;Pull and analyze data to help evaluate play performance against KPIs. Prepare concise summaries and visualizations that inform go/no-go decisions and continuous improvement efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Play Development Support: \u0026lt;/strong\u0026gt;Assist in the design and scoping of new sales plays by researching customer segments, competitive positioning, and product alignment. Help the team move from idea to a structured, executable play.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Enablement Collaboration: \u0026lt;/strong\u0026gt;Partner with the Enablement team to help build out training materials, talk tracks, and resources that equip the sales org to execute plays with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing a degree in Business, Marketing, Operations, or a related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills with a demonstrated ability to manage multiple tasks, timelines, and stakeholders simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills; you know how to tailor a message for different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset — you are comfortable working with data to draw out insights and tell a clear story.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter who is excited to roll up their sleeves and get things done in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Slides/Docs/Sheets or Microsoft Office (Word, PowerPoint, Excel).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are excited about rolling up your sleeves and getting stuff done\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are metrics driven and know how to leverage data insights to inform decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are curious and proactively seek out solutions to problems or inefficiencies with analysis and process/systems improvements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with project management tools such as Asana or Jira.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to CRM platforms (e.g., Salesforce) or sales engagement tools (e.g., Outreach, Salesloft).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior internship or project experience in sales, marketing, strategy, or operations — even in a student-run or extracurricular context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in B2B SaaS, cloud communications, or technology sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in San Francisco Bay area.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $27.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $28.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 1st, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26412,"name":"Students","child_ids":[],"parent_id":70484}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7835625","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3411565,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NI1MK5651-1","value_type":"single_select"}],"id":7835625,"updated_at":"2026-04-30T04:46:26-04:00","requisition_id":"R260445","title":"Graphic Design Intern (June 22nd start, 12 weeks)","company_name":"Twilio","first_published":"2026-04-21T05:24:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an enthusiastic \u0026lt;strong\u0026gt;Graphic Design Intern\u0026lt;/strong\u0026gt; to join our Brand Team. This role is designed for a developing creative who is eager to learn the ropes of a world-class brand, working closely with senior designers and art directors to bring the Twilio story to life across various touchpoints.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Graphic Design Intern at Twilio, you won’t just be watching from the sidelines, you’ll be an active contributor to our creative output. You will support the Brand Team by executing design tasks that range from social media assets and presentation decks to event signage and internal communications. This is a highly collaborative role where you will receive mentorship and feedback to help refine your craft in a fast-paced, global environment.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support \u0026amp;amp; execute:\u0026lt;/strong\u0026gt; Assist Senior Designers and Art Directors in the production of high-quality visual assets for digital, social, and print platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain brand consistency:\u0026lt;/strong\u0026gt; Learn and apply Twilio’s brand guidelines rigorously, ensuring every piece of work, no matter how small, aligns with our visual identity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Iterate \u0026amp;amp; refine:\u0026lt;/strong\u0026gt; Take direction and feedback from creative leads to iterate on designs, helping to move projects from concept to final delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production assistance:\u0026lt;/strong\u0026gt; Prepare files for production, including resizing assets for various channels, styling presentations, and organizing creative libraries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate:\u0026lt;/strong\u0026gt; Participate in creative brainstorms and team meetings, bringing fresh perspectives and a \u0026quot;builder\u0026quot; mindset to the table.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Actively working\u0026lt;/strong\u0026gt; on or have a Bachelor level degree in Graphic Design or 1-3 years of work experience in a design-related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Foundational skills:\u0026lt;/strong\u0026gt; A strong understanding of typography, layout, color theory, and composition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical proficiency:\u0026lt;/strong\u0026gt; Early mastery of Figma and Adobe Creative Cloud (Illustrator, Photoshop, InDesign)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Attention to detail:\u0026lt;/strong\u0026gt; An eagle eye for alignment, spelling, and brand accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth mindset:\u0026lt;/strong\u0026gt; A hunger to learn, a positive attitude toward feedback, and the ability to manage multiple small tasks simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Portfolio:\u0026lt;/strong\u0026gt; A link to your portfolio or work samples that demonstrate your design thinking and execution (to submit on application).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;and art directors to bring the Twilio story to life across various touchpoints.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Graphic Design Intern at Twilio, you won’t just be watching from the sidelines, you’ll be an active contributor to our creative output. You will support the Brand Team by executing design tasks that range from social media assets and presentation decks to event signage and internal communications. This is a highly collaborative role where you will receive mentorship and feedback to help refine your craft in a fast-paced, global environment.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support \u0026amp;amp; execute:\u0026lt;/strong\u0026gt; Assist Senior Designers and Art Directors in the production of high-quality visual assets for digital, social, and print platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maintain brand consistency:\u0026lt;/strong\u0026gt; Learn and apply Twilio’s brand guidelines rigorously, ensuring every piece of work, no matter how small, aligns with our visual identity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Iterate \u0026amp;amp; refine:\u0026lt;/strong\u0026gt; Take direction and feedback from creative leads to iterate on designs, helping to move projects from concept to final delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production assistance:\u0026lt;/strong\u0026gt; Prepare files for production, including resizing assets for various channels, styling presentations, and organizing creative libraries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate:\u0026lt;/strong\u0026gt; Participate in creative brainstorms and team meetings, bringing fresh perspectives and a \u0026quot;builder\u0026quot; mindset to the table.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;This role will be remote, based in the US.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington D.C.: $27.00/hourly\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $28.00/hourly\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li2\u0026quot;\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s1\u0026quot;\u0026gt;\u0026amp;nbsp;• \u0026lt;/span\u0026gt;Applications for the role will be accepted on an ongoing basis until May 1st.\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26412,"name":"Students","child_ids":[],"parent_id":70484}],"offices":[{"id":84512,"name":"Remote - Alberta, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7813174","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3412194,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK5483-1","value_type":"single_select"}],"id":7813174,"updated_at":"2026-05-01T15:15:56-04:00","requisition_id":"50351","title":"Growth Marketing Manager","company_name":"Twilio","first_published":"2026-04-15T18:19:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Growth Marketing Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive revenue growth through data-led and AI-driven onboarding and activation campaigns. You’ll work with Marketing, Ops, and Analytics teams to execute and optimize programs across email, in-app, and other channels. This role uses customer insights to inform lifecycle transitions, run experiments, and create a seamless experience that fuels customer activation and revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and optimize onboarding and activation marketing programs that drive account expansion and reinforce the Twilio brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute AI-driven, data-informed campaigns that customize engagement across the customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and execute omnichannel campaigns, including email, website, Twilio Console, SMS, and in-app channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with campaign managers to ensure proper alignment and cross-promotion within automated nurtures and broader growth initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Study and activate high-impact lifecycle moments to surface relevant upsell and promotional opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze customer responses and sentiment to uncover insights and inform messaging, timing, and channel experiments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and run experiments to test and refine onboarding and activation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Analytics to build data-driven programs using Twilio Segment and other tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously evaluate performance and use insights to optimize strategy and maximize expansion outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in growth marketing, with a focus on onboarding, cross-sell, upsell, and program management in a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable using AI for execution across the campaign production process.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Marketing Automation tools is essential; familiarity with Twilio Segment or reverse ETL platforms is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and execute omnichannel campaigns triggered by customer behavior and data signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of the customer lifecycle and how to surface relevant expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preference for individuals who are skilled in writing persuasive sales copy and leveraging behavioral and psychological principles to drive engagement and conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-driven mindset, with a genuine interest in analyzing performance data, building pivot tables, and uncovering actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to \u0026lt;strong\u0026gt;independently\u0026lt;/strong\u0026gt; analyze data, surface insights, and identify actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in managing complex, multi-team projects with precision and clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communicator and collaborator across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in Growth marketing and lifecycle functions in a SaaS setup (preferably with B2C orientation) will be given preference\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce, SQL, Looker/Tableau experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical background with ability to self-serve analytics, understand KPIs and experiment reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Past experience with Sendgrid or a similar subscription-based platform is a good qualification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote in the US, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately \u0026amp;lt;XX%\u0026amp;gt; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640.00- $120,800.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240.00 - $127,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $113,600.00 - $142,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 15th, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7435334","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3307710,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP6HR6296-1","value_type":"single_select"}],"id":7435334,"updated_at":"2026-05-08T03:11:28-04:00","requisition_id":"49879","title":"HRBP Director, Product Management","company_name":"Twilio","first_published":"2025-12-02T06:06:50-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next HRBP Director, Product Management\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This HRBP Director role partners directly with the senior leaders shaping Twilio’s Product Management organization.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, high-impact IC role designed for someone who loves being at the heart of product strategy and innovation, thrives in product development environments, and energized by the opportunity to apply OE/OD practices and tools to ensure business success.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role joins a broader HR team that supports Product, Engineering, \u0026amp;amp; R\u0026amp;amp;D.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll shape the future of Twilio’s Product Management org by crafting and delivering-on a bold talent strategy that elevate capabilities, evolve how teams collaborate, and strengthen organizations built to create world-class CPaaS products.\u0026amp;nbsp; This is achieved\u0026amp;nbsp; by:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Spotting opportunities through consultative, data-driven discovery efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with executive clients to create durable, pro-active talent strategies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing and deploying high-impact talent program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with HR CoEs to ensure your clients extract max value from enterprise programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supercharging your work by leveraging AI tools to move faster, work smarter, and create space for deeper strategic work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;14+ years of HRBP experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of product development orgs, including operating models, methodologies, roles, and trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to deliver scalable, high-ROI, business-first people programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, coaching, and relationship-building skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energized by learning, solving complex problems, and driving results\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with internal OE consultants and/or HCM strategy firms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background working within HRBP teams that build and drive functional talent strategies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, US\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - $213,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,700.00-$222,100.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $197,400.00-$246,700.00\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 3/10/26 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7702644","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3385257,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5173-1","value_type":"single_select"}],"id":7702644,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"49927","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-03-20T06:07:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed\u0026amp;nbsp;to drive innovation and the development of cutting-edge products that serve developers, builders, and operators within Twilio’s Data \u0026amp;amp; Observability Substrate organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, builder-focused engineering role that bridges Product, Design, and Engineering to develop, evaluate, and maintain scalable, low-latency, ML-based systems for real-time applications. You will lead rapid research-to-production cycles that translate business ideas into solutions for complex problems—such as streaming anomaly detection, recommendation systems, predictive modeling, and agentic AI frameworks—with the goal of delivering personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate closely with a cross-functional team of engineers, architects, product managers, UI/UX designers, and ML/data science partners to deliver robust, reliable solutions that power customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, UX, and technical stakeholders to analyze business problems, clarify requirements, define scope, and translate them into measurable ML problem statements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain scalable, enterprise-grade ML solutions in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reproducible ML workflows for data preparation, training, evaluation, and inference using modern orchestration and MLOps tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement monitoring and evaluation frameworks to continuously improve data quality, model performance, latency, and cost through feedback loops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Product, Data Science/ML, Engineering, and Security to deliver resilient, scalable, and compliant ML-powered services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate end-to-end systems understanding and articulate the “why” behind model and system design choices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own operational excellence: SLAs, on-call, incident response, customer feedback triage, and blameless post-mortems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engineering excellence via AI-assisted SDLC, code reviews, automated testing, MLOps best practices, knowledge-sharing, and mentoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively adopt AI-assisted practices to improve implementation and collaboration efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong foundation in ML/AI (statistics, probability, optimization) with the ability to apply these concepts to real-world problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience building, deploying, and operating data and ML systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python, Java, and SQL; strong software engineering fundamentals (system design, testing, version control, code reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with workflow orchestration and data pipelines (e.g., Airflow, Kubeflow) and cloud data platforms/storage (e.g., SageMaker Feature Store, Snowflake, DynamoDB, OpenSearch).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the ML lifecycle and MLOps tooling (e.g., MLflow, Metaflow, SageMaker; LLM/agent frameworks such as LangChain/LangGraph; model evaluation/observability tools such as Galileo or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of containerization and cloud infrastructure, including Docker and Kubernetes, GitOps/CI/CD tools (e.g., Argo CD), and at least one major cloud platform (AWS, GCP, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data modeling and scalable systems, including distributed computing and streaming frameworks (e.g., Spark/EMR, Flink, Kafka Streams); familiarity with GPU-based implementation is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to ramp up quickly and operate effectively in new application/business domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills: able to document and present designs and decisions, and comfortable giving/receiving feedback in an Agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML problem areas and techniques, including recommendation systems (e.g., graph-based approaches, two-tower models), time-series modeling (classical and deep learning), representation learning (e.g., embeddings), anomaly detection, and causal inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with LLMs and generative AI workflows, including foundation model fine-tuning, RAG, and vector databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidence of technical leadership/impact, such as contributions to open-source data/ML projects and/or published technical presentations, blog posts, papers, or research.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain experience (plus) in communications, marketing automation, or customer engagement analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-assisted development tools (e.g., Claude, GitHub Copilot/Codex, Cursor, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree preferred (M.S. or Ph.D.) in a relevant field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 - $194,400.00.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960.00 - $228,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 20th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7059734","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3189492,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5173-1","value_type":"single_select"}],"id":7059734,"updated_at":"2026-04-30T04:46:22-04:00","requisition_id":"49056","title":"Machine Learning Engineer","company_name":"Twilio","first_published":"2026-01-21T12:16:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next L3, Machine Learning Engineer, Trust Intelligence Platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Twilio’s rapidly-growing AI \u0026amp;amp; Data Platform team as an\u0026amp;nbsp; Machine Learning Engineer. You will design, build, and operate the cloud-native data and ML infrastructure that powers every customer interaction, enabling Twilio’s product teams and customers to move from raw events to real-time intelligence. This is a hands-on, builder-focused role that offers clear technical ownership, mentoring, and growth inside a company defining the future of communications with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, implement, and maintain scalable data pipelines and feature stores for batch and real-time workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reproducible ML training, evaluation, and inference workflows using modern orchestration and MLOps tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate event streams from Twilio products (e.g., Messaging, Voice, Segment) into unified, analytics-ready datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, test, and improve data quality, model performance, latency, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, data science, and security teams to ship resilient, compliant services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate deployment with CI/CD, infrastructure-as-code, and container orchestration best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce clear documentation, dashboards, and runbooks; share knowledge through code reviews and brown-bag sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace Twilio’s “We are Builders” values by taking ownership of problems and driving them to completion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.S. in Computer Science, Data Engineering, Electrical Engineering, Mathematics, or related field—or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–5 years building and operating data or ML systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python and SQL; comfortable with software engineering fundamentals (testing, version control, code reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with ETL/ELT orchestration tools (e.g., Airflow, Dagster) and cloud data warehouses (Snowflake, BigQuery, or Redshift).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML lifecycle tooling such as MLflow, SageMaker, Vertex AI, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Docker and Kubernetes and at least one major cloud platform (AWS, GCP, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data modeling, distributed computing concepts, and streaming frameworks (Spark, Flink, or Kafka Streams).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical thinking, communication skills, and a demonstrated sense of ownership, curiosity, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Twilio Segment, Kafka/Kinesis, or other high-throughput event buses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to infrastructure-as-code (Terraform, Pulumi) and GitHub-based CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical knowledge of generative AI workflows, foundation-model fine-tuning, or vector databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source data/ML projects or published technical presentations/blogs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain experience in communications, marketing automation, or customer engagement analytics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - $173,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - 203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 20, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7839711","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3418683,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SS2793-1","value_type":"single_select"}],"id":7839711,"updated_at":"2026-05-08T10:27:17-04:00","requisition_id":"50429","title":"Manager, Personalized Support","company_name":"Twilio","first_published":"2026-04-22T17:37:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Manager, Personalized Support (LATAM)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity \u0026amp;amp; inclusion wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a team of Personalized Support Engineers (PSEs) who support our strategic customers. The team’s role is to assist the TAMs and customers to resolve a mixture of technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As the Personalized Support Manager, you will be their coach and leader; bringing out the best in each of your team members with keen interest in their overall well being.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are constantly looking for ways to improve support operations and areas that our PSEs can improve to provide our customers with the highest level of support possible. You are ready to own and drive procedural changes of internal support processes and initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will also be working alongside our Personalized Support Managers who manage Technical Account Managers (TAMs). You will hire and train new employees to supplement existing resources as needed while all the time raising the bar on the standard of excellence. You will foster a strong culture of collaboration and customer empathy in the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience as part of a support or operations team in a software or SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience leading a technical support team in a software or SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coaching Technical Support Engineers in providing best-in-class customized proactive and reactive support to customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional emotional intelligence, interpersonal communication and professional writing skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated history of driving customer issue resolutions including escalation management, and coordination with internal operational teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training \u0026amp;amp; enablement strategies, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diplomacy in uncertain situations with an analytical and process driven solution approach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of networking protocols, standards, troubleshooting and cloud computing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7834116","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3417430,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SLS1893-1","value_type":"single_select"}],"id":7834116,"updated_at":"2026-05-08T10:27:32-04:00","requisition_id":"50402","title":"Manager, Sales Support Specialists","company_name":"Twilio","first_published":"2026-04-22T06:20:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Manager, Sales Support Specialists (International).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to centralize and optimize the Sales Support function across APJ and EMEA, ensuring standardized execution and equitable resource distribution for our global Sales organization. You will lead a newly unified pillar of sales support specialists. As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies. This role is at the intersection of strategy and execution, transforming how Twilio supports complex sales cycles.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of direct people management experience with a focus on coaching and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing remote or distributed teams across EMEA and/or APJ.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Spanish, French, German is a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct Sales experience as an Account Executive, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote but must be based in the UK or Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7622280","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3363936,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2IT6802-1","value_type":"single_select"}],"id":7622280,"updated_at":"2026-05-08T10:31:31-04:00","requisition_id":"49607","title":"MDM Data Specialist","company_name":"Twilio","first_published":"2026-02-18T09:51:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next MDM Data Specialist\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a detail-oriented Data Steward to own the integrity of our enterprise data. In this role, you will be the frontline defender of Data Quality, implementing rigorous monitoring and remediation processes to eliminate silos. You will manage the lifecycle of our master data, ensuring compliance with Data Governance policies while working directly with technical teams to optimize our MDM hubs. If you have a passion for precision and thrive on organizing complex information, you’ll fit right in.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and maintain the \u0026quot;Golden Record\u0026quot; for core data domains (Customer and Product), including resolving data conflicts and duplicates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage data hierarchies, relationships, and cross-system mapping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the matching and merging process to improve consolidation of data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish, measure and monitor Data Quality KPIs (Accuracy, Completeness, Timeliness, Consistency)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform root-cause analysis on data discrepancies and lead remediation efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement automated data profiling, validation and cleansing processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of data governance standards, policies, and business rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document data lineage, business glossaries, and data dictionaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate data stewardship activities across business units\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in data management, data stewardship, or related roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills for data profiling and analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Master Data Management concepts and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data quality tools and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data visualization tools to report on data quality metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient understanding of data lifecycle management and data modeling concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills in English; the ability to explain technical data issues to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MDM platforms (Informatica, Reltio, Stibo, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundation in Data Governance methodologies and foundations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Cloud Data Warehouses (Snowflake, BigQuery, or Databricks).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of industry-specific data standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":61991,"name":"Business Intelligence","child_ids":[],"parent_id":638}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7515753","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3330631,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":7515753,"updated_at":"2026-05-08T10:34:53-04:00","requisition_id":"49443","title":"New Business Account Executive","company_name":"Twilio","first_published":"2026-01-13T00:46:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is to play a key role as part of the growth strategy of Twilio Japan by winning new customers. You will be responsible for developing a strategy to acquire new customers for Twilio, collaborate with internal stakeholders, such as demand generation marketing, digital sales, partner managers and system engineers.\u0026amp;nbsp; Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors,\u0026amp;nbsp; system integrators and fast moving technology startups\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of winning new customers and its business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast the business, including sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of combined experience in high-touch sales experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of growth of\u0026amp;nbsp; business, growth strategy development and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Challenger mindset with appetite to acquire new business and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business-level proficiency in English (both spoken and written) is preferred to effectively collaborate with internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaaS or CCaaS experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Technology Sales - IaaS/PaaS, virtualization, security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Japan\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, \u0026lt;strong\u0026gt;approximately\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;25% travel \u0026lt;/strong\u0026gt;is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/6372770","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":2998802,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-N","value_type":"single_select"}],"id":6372770,"updated_at":"2026-04-30T04:46:22-04:00","requisition_id":"R241369","title":"New Business Account Executive ","company_name":"Twilio","first_published":"2025-01-20T08:02:56-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next New Business Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a New Business Account Executive, within our Global Sales organization, you will be responsible for prospecting, solution selling and closing new business opportunities across the entire Twilio platform\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt; In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies..You will drive profitable revenue growth by making multi-product selling the default sales motion. This role is highly cross functional, with deep integration with Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 14pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for new customer acquisition across the full Twilio portfolio, while being assigned a quota for iACV (incremental Account Contract Value)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to move past transactional vendor relationships and help customers unlock value seamlessly across our portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth\u0026lt;strong\u0026gt;.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with customers across assigned verticals and regions \u0026amp;nbsp;to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with Specialist Sales, services, product, and\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;GTM Strategy \u0026amp;amp; Operations to develop long-range territory strategies and sales plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s product and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the unified communications and data platform industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish yourself as a subject matter expert in the vertical industries you are focused on leveraging deep technical expertise to lead complex, multi-product digital initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated track record of selling and closing in the cloud communications and customer data platform market, with a focus on driving multi product adoption. Specific requirements:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience outbound prospecting and executing a \u0026quot;total account relationship\u0026quot; strategy to drive profitable revenue growth.\u0026amp;nbsp; Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working in CPaaS, Data Platforms or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as Retail, eCommerce, DevOps, Fintech, Insurance, advertising optimization, banking, or security or Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, based in Singapore\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, More than 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/h3\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7861941","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3423621,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5811-1","value_type":"single_select"}],"id":7861941,"updated_at":"2026-05-08T10:25:47-04:00","requisition_id":"50441","title":"Onboarding Operations Specialist 1","company_name":"Twilio","first_published":"2026-05-04T11:09:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Onboarding Operations Specialist 1\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking an RCS (Rich Communication Services) Onboarding Operations Specialist (L1) to join our global Onboarding and Compliance team. This is an entry-level position dedicated to offering white glove service to our customers as they navigate the RCS landscape. Beyond simply processing applications, you will provide high-touch, proactive guidance, acting as a trusted partner to lead customers through complex carrier requirements and technical hurdles. Your primary focus is to ensure industry compliance and operational excellence, providing a seamless and secure experience that maintains the reliability of Twilio’s communications ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Onboarding and Compliance team plays a critical role in maintaining trust and reliability within Twilio’s ecosystem by safeguarding against fraudulent activity and streamlining the user journey. Your work will directly impact businesses by helping them navigate the sophisticated technical and regulatory landscape of RCS onboarding, ensuring they can connect with their customers efficiently and safely across our global communications network.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review RCS applications and assess use cases to ensure they meet North American and international carrier regulations and prevent fraud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor regulatory changes and provide proactive guidance, assisting teams and customers with onboarding and compliance best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle escalations, working cross-functionally across teams to resolve issues efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform quality assurance (QA) checks on AI-generated and agent-reviewed decisions to ensure accuracy and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update documentation, ensuring accuracy and alignment with industry standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the Customer’s Shoes\u0026lt;/strong\u0026gt; – Offer white glove service to provide a seamless onboarding experience for customers, delivering high-quality support via Zendesk, ServiceNow, and Slack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the Owl\u0026lt;/strong\u0026gt; – Identify inefficiencies, propose solutions, and enhance workflows and compliance processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ruthlessly Prioritize\u0026lt;/strong\u0026gt; – Manage high-volume inquiries, balance multiple priorities, and ensure SLAs are consistently met.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work remotely, demonstrating strong time management, self-discipline, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills, with the ability to convey information clearly and professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of experience in operations and support, with the ability to apply codes of conduct and best practices to daily work to ensure industry compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A customer-first mindset, with a focus on providing high-quality support and ensuring a smooth experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be highly collaborative and a team player, comfortable working cross-functionally, independently, and within a team in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize tasks, manage workloads efficiently, and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail, especially in reviewing documents, assessing risks, and following procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick adaptability to new systems, workflows, and evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, open to feedback, and eager to learn and grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to take on new challenges and responsibilities as business needs change.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Google Workspace and Microsoft 365.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using ServiceNow, Zendesk, Slack, or similar tools for communication and workflow management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to compliance-related tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of quality assurance or experience following process documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple tasks, prioritize effectively, and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in project coordination or assisting with administrative tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with RCS Industry Guidelines and Best Practices in North America.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in Colombia\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7811450","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3411619,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1614-1","value_type":"single_select"}],"id":7811450,"updated_at":"2026-05-08T10:30:00-04:00","requisition_id":"50404","title":"Partner Alliance Manager","company_name":"Twilio","first_published":"2026-04-17T02:01:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Partner Alliance Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to own and accelerate our ecosystem across EMEA North (UKI \u0026amp;amp; Nordics). This isn\u0026#39;t a \u0026quot;maintenance\u0026quot; role—we need a heavy hitter who can build a regional powerhouse from the ground up. You’ll be the bridge between our most strategic partners and our internal teams, turning high-level alliances into massive, revenue-generating engines.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you have a deep network in the UKI and Nordic markets, thrive on closing complex deals through partners, and want the autonomy to run your territory like a business owner, this is your seat\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive Growth: Own a portfolio of top-tier System Integrators and Resellers to achieve partner-sourced and partner influence revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master the GTM: Build and execute the playbook for EMEA North, aligning local wins with our global vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build High-Level Alliances: Get into the room with C-suite stakeholders and VPs to align business goals and create joint value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Win Together: Partner with our Sales teams to map accounts, joint-sell, and accelerate the pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the Expert: Act as the \u0026quot;Voice of the Partner\u0026quot; internally, ensuring our Product and Marketing teams are building what the market actually needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Show Up: Be the face of our partner program at major events, executive briefings, and QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ Years of Experience: In partner sales or alliances within the tech space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regional Mastery: You know the UKI and Nordic markets inside and out and have the track record to prove it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Network: You’re coming in with a \u0026quot;Rolodex\u0026quot; of established relationships at SIs and digital transformation firms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Presence: You’re comfortable leading a room of C-level executives and can simplify complex ideas into winning strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Action-Oriented: You don’t wait for instructions. You’re a self-starter who moves fast and delivers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Tech Stack: Experience with API-first platforms, CPaaS, CCaaS, or CDP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS Pedigree: You’ve thrived in high-growth, fast-moving environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages: Fluency in French or German is a major bonus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remotely based in the UK.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 30%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70474,"name":"Partners","child_ids":[],"parent_id":70467}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7659831","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372507,"location":{"name":"Remote - Brazil"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS1415-1","value_type":"single_select"}],"id":7659831,"updated_at":"2026-04-30T04:46:24-04:00","requisition_id":"50152","title":"Partner Solutions Architect","company_name":"Twilio","first_published":"2026-03-04T15:35:54-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Partner Solutions Architect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to act as a lead technical strategic advisor for our most strategic partners in the LATAM region, ensuring they have the technical vision and enablement to build world-class solutions on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our Partners team as a Principal technical influencer guiding strategic System Integrators and Technology Partners across LATAM. You will design sophisticated, multi-platform solutions that integrate with complex technology stacks. By driving technical enablement, you ensure partners deliver customer outcomes independently. In this role, you will maintain alignment with internal GTM teams to drive regional success and serve as a Subject Matter Expert to help shape our global partner strategy and product roadmap.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive technical enablement and readiness across strategic partners to ensure long-term architectural self-sufficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with regional GTM teams to embed partner implementation strategies into early-stage planning and business alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect scalable, secure solutions that integrate products into complex enterprise technology stacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical bridge between the partner community and Product teams to influence global roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create reusable solution assets and technical documentation that help partners scale adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in technical pre-sales, consulting, or partner-facing architectural roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in System Integrator (SI) or Technology Partner ecosystems focused on building technical practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency in API-first architectures and the ability to build functional prototypes to demonstrate integration concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills with the ability to convey complex technical topics to both executive and developer audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple languages applicable to the LATAM region: Portuguese, Spanish (desired) and English.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subject Matter Expertise in AI-powered customer engagement (Agentic workflows, RAG, LLMs), CCaaS, or Telecom (SIP, WebRTC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a strategic influencer, providing insights to internal product teams to shape global roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Brazil.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70474,"name":"Partners","child_ids":[],"parent_id":70467}],"offices":[{"id":82355,"name":"Remote - Brazil","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7659776","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372494,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS1415-1","value_type":"single_select"}],"id":7659776,"updated_at":"2026-04-30T04:46:24-04:00","requisition_id":"50151","title":"Partner Solutions Architect","company_name":"Twilio","first_published":"2026-02-27T08:42:13-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Partner Solutions Architect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to act as a lead technical strategic advisor for our most strategic partners in the EMEA region, ensuring they have the technical vision and enablement to build world-class solutions on the platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join our Partners team as a Principal technical influencer guiding strategic System Integrators and Technology Partners across EMEA. You will design sophisticated, multi-platform solutions that integrate with complex technology stacks. By driving technical enablement, you ensure partners deliver customer outcomes independently.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive technical enablement and readiness across strategic partners to ensure long-term architectural self-sufficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with regional GTM teams to embed partner implementation strategies into early-stage planning and business alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect scalable, secure solutions that integrate products into complex enterprise technology stacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical bridge between the partner community and Product teams to influence global roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create reusable solution assets and technical documentation that help partners scale adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in technical pre-sales, consulting, or partner-facing architectural roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in System Integrator (SI) or Technology Partner ecosystems focused on building technical practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency in API-first architectures and the ability to build functional prototypes to demonstrate integration concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding communication skills with the ability to convey complex technical topics to both executive and developer audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Subject Matter Expertise in AI-powered customer engagement (Agentic workflows, RAG, LLMs), CCaaS, or Telecom (SIP, WebRTC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple languages applicable to the EMEA region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as a strategic influencer, providing insights to internal product teams to shape global roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in the UK.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7826394","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3415604,"location":{"name":"Mexico City, Mexico"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2FI6112-1","value_type":"single_select"}],"id":7826394,"updated_at":"2026-05-08T10:30:25-04:00","requisition_id":"50278","title":"Payroll Analyst II","company_name":"Twilio","first_published":"2026-04-17T15:25:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next fully remote Payroll Analyst II in Mexico!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a talented and results driven person who is passionate about US Payroll and who lives\u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt; the Twilio Magic\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;They also have outstanding communication skills, both written and verbal, and the ability to advocate for a position while maintaining a collaborative, and open-minded approach. Someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, has zealous attention to detail, good judgment, and is dedicated to providing excellent customer service.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support multi-state US biweekly payroll processing using Workday.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as back up support for Americas payroll processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of federal, state and local legislation related to payroll and garnishments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow standard processes and controls to ensure continuous compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively collaborate with the other US Payroll team members to complete biweekly audits ensuring all transactions are processed and reported timely and accurately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the report of inactive employees on a daily basis to process off cycles as necessary, ensuring compliance with state final pay requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain relationships with key stakeholders and provide support and input when required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver excellent employee experience in relation to ServiceNow queries within established SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand employment tax requirements relating to compensation and benefits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain documentation of all payroll SOPs ensuring consistent and accurate processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with annual preparation of W2s.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to all legal and internal deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience processing payroll for the US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous Workday Payroll processing experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discipline and ability to meet tight deadlines, and prioritize competing workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very strong analytical and problem-solving skills while keeping customer experience top of mind.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills in English (Advanced or Bilingual).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CPP or FPC Certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience processing payroll for Canada, Mexico or Colombia is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous Equity Processing experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Mexico City.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":238796,"name":"Remote - Mexico","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7903419","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3435862,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3HR6293-1","value_type":"single_select"}],"id":7903419,"updated_at":"2026-05-08T13:32:56-04:00","requisition_id":"50427","title":"People Generalist R\u0026D","company_name":"Twilio","first_published":"2026-05-08T13:32:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next People Generalist.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support delivery of People priorities. This role supports a highly senior organization consisting of approximately 300 Product Management employees. You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a People Generalist who lives\u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt; the Twilio Magic\u0026lt;/a\u0026gt; and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits \u0026amp;amp; compensation, offboarding, global mobility and employee relations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the HRBP team supporting our R\u0026amp;amp;D function to support program roll-outs and on-going process execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support HR Leader on ad hoc projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with key stakeholders: Talent Management,\u0026amp;nbsp; IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program Management- maintaining the annual program calendar of events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain confidentiality of core HR data and projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in an HR role partnering with an R\u0026amp;amp;D org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to take initiative and be a self-starter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a decisive problem solver with a \u0026quot;get it done\u0026quot; attitude who will thrive in a fast-paced, sometimes ambiguous environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data analysis skills and ability to share recommendations with stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates employee focus and managing proactive communication to ensure optimum HR support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads the alignment between R\u0026amp;amp;D HRBPs and COEs to ensure programs are scalable and reflect unique functional needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keen to continue learning and developing their skill set, having a growth mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to identify process gaps and improvement opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with HR systems, such as Workday and ServiceNow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640.00-$120,800.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240.00-$127,800.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $113,600.00-$142,000.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 5/15/26 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7856700","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3422388,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2HR6202-1","value_type":"single_select"}],"id":7856700,"updated_at":"2026-05-08T10:25:39-04:00","requisition_id":"50455","title":"People Operations Specialist","company_name":"Twilio","first_published":"2026-04-28T12:09:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next People Operations Specialist.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The People Operations team is the backbone of Twilio’s core HR functions, with responsibility for running the\u0026amp;nbsp; day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless, efficient experience for our customers. You will play your part in this transformation by helping to identify and implement improvements for the region, create best practices and make a contribution to the foundation of a world-class People Operations organization.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to work closely with other People functions to execute HR Operational processes and services specialists who live the Twilio Magic and bring a skill-set of strong customer service, detail orientation, communication skills, and a broad understanding of HR processes and systems.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage the HRIS system to perform transactions, support employees, and internal stakeholders\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide administration, communication, and processing in support of core HR processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentorship and assistance for employees and managers on core HR policies and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain confidentiality of core HR data and projects. Participate in system testing and support for HR Operations related program rollouts, new systems and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document, maintain and communicate core HR processes to users and partners.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate effective multitasking, interpersonal, collaboration and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize multiple stakeholders, projects, and tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings curiosity, and desire to find opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keen to continue learning and developing their skills, having a growth mentality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and communicative, prioritizing employee and customer communications and service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail oriented with an understanding of the HR ecosystem (payroll, IT, compensation, benefits, legal)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years experience running HR processes in AMERICAS involving the coordination of operational and project tasks, and direct customer/employee queries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communications skills in English, Spanish and Portuguese.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience running HR processes for Canada and US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Workday HCM.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experince building dashboards and reports in Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to interpret data and generate insights to support decision making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7722119","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3390891,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP1SS5811-1","value_type":"single_select"}],"id":7722119,"updated_at":"2026-05-08T10:32:22-04:00","requisition_id":"50235","title":"Phone Numbers Operations Specialist 1","company_name":"Twilio","first_published":"2026-03-26T17:02:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Phone Numbers Operations Specialist 1.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world\u0026#39;s connectivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess the nature of product or service issues and resolve basic-to-intermediate level problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to and action incoming carrier partner notifications.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively respond to moderately complex questions from customers (external and internal) in core areas and basic questions across multiple areas.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to troubleshoot/determine resolution for issues across multiple areas in your team\u0026#39;s domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and customer centric to the core.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a clear verbal and written communicator.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are calm under pressure as you respond to escalations and quickly troubleshoot incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re introspective and committed to continuous self-improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of learning quickly and mastering complicated systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re able to complete tasks in core areas within SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have at least 1 year of experience working on an Operations team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7350846","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3279256,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1413-1","value_type":"single_select"}],"id":7350846,"updated_at":"2026-05-08T10:35:39-04:00","requisition_id":"49630","title":"Presales Engineer","company_name":"Twilio","first_published":"2025-11-10T09:46:57-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Presales Engineer for our Twilio Communications EMEA team.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Twilio Presales Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers. This position is needed to deliver the technical win and product fit to our customers across the EMEA region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;In this role, you’ll:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years in a technical pre-sales role in CPaaS, SaaS or Telecom space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding and experience of the sales cycle and the role of a pre-sales engineer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python or PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web (JS, React)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with designing and consuming REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Mobile development, especially for iOS and Android.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation, cloud-native development and skills with a major cloud platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional language speaker a plus, specifically French or Hebrew\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7811868","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3411777,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5105-1","value_type":"single_select"}],"id":7811868,"updated_at":"2026-04-30T04:46:26-04:00","requisition_id":"50331","title":"Principal Engineer","company_name":"Twilio","first_published":"2026-04-15T23:35:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Phone Numbers Platform is the heartbeat of Twilio. In 2026, \u0026quot;getting a phone number\u0026quot; is no longer a simple API call; it is a sophisticated orchestration of global inventory, real-time identity verification (KYC), and automated regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal Engineer (P5), you will own the technical strategy for a platform that processes millions of requests. You will be expected to \u0026lt;strong\u0026gt;pioneer AI-driven development workflows\u0026lt;/strong\u0026gt; using LLMs and agentic agents to accelerate code generation, automate architectural reviews, and synthesize complex global telecommunications regulations into executable logic. Your mission is to collapse the distance between a great idea and a production ready feature.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DRAW THE OWL:\u0026lt;/strong\u0026gt; Lead the architecture and long-term technical roadmap for the Phone Numbers Platform, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ACCELERATE WITH AI: \u0026lt;/strong\u0026gt;Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping. You will be measured on your ability to amplify your own output and the team\u0026#39;s velocity through AI augmentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;BE AN OWNER:\u0026lt;/strong\u0026gt; Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WEAR THE CUSTOMER’S SHOES:\u0026lt;/strong\u0026gt; Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;EMPOWER OTHERS:\u0026lt;/strong\u0026gt; Mentor and uplift senior and staff engineers. Foster a culture of technical curiosity, ownership, and continuous learning. Teach the team how to move from \u0026quot;writing code\u0026quot; to \u0026quot;reviewing and orchestrating AI-generated logic\u0026quot; without sacrificing security or quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;RUTHLESSLY PRIORITIZE:\u0026lt;/strong\u0026gt; Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;WRITE IT DOWN:\u0026lt;/strong\u0026gt; Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;15+ years of experience\u0026lt;/strong\u0026gt; designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert Proficiency\u0026lt;/strong\u0026gt; in \u0026lt;strong\u0026gt;Java or Go\u0026lt;/strong\u0026gt;, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architectural Mastery:\u0026lt;/strong\u0026gt; Deep experience with cloud-native infrastructure (\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; preferred), microservices patterns, and designing \u0026quot;five-nines\u0026quot; (99.999%) resilient systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Workflow: \u0026lt;/strong\u0026gt;Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Excellence:\u0026lt;/strong\u0026gt; A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Savvy:\u0026lt;/strong\u0026gt; Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code:\u0026lt;/strong\u0026gt; Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership: \u0026lt;/strong\u0026gt;Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Platform Thinking:\u0026lt;/strong\u0026gt; Experience building \u0026quot;internal platforms\u0026quot; that enable other developer teams to move faster.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telecom Domain Expertise:\u0026lt;/strong\u0026gt; Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agentic Systems: \u0026lt;/strong\u0026gt;Experience building or integrating AI agents into internal developer platforms or automated ops workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the West Coast, USA including San Francisco Bay Area.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00 - $235,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360.00 - $276,700.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 1st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7155492","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3215318,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5EG5175-1","value_type":"single_select"}],"id":7155492,"updated_at":"2026-04-30T04:46:22-04:00","requisition_id":"49050","title":"Principal Machine Learning \u0026 Data Engineer ","company_name":"Twilio","first_published":"2025-08-08T13:48:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next L5 Machine Learning \u0026amp;amp; Data Engineer to lead the design, build, and operation of the internal ML-and-data platform that powers every customer interaction. You will architect cloud-native pipelines, model-serving infrastructure, and developer tooling that allow Twilio’s product teams to iterate rapidly and safely at scale, advancing our mission to unlock the imagination of builders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s next L5 Machine Learning \u0026amp;amp; Data Engineer to lead the design, build, and operation of the internal ML-and-data platform that powers every customer interaction. You will architect cloud-native pipelines, model-serving infrastructure, and developer tooling that allow Twilio’s product teams to iterate rapidly and safely at scale, advancing our mission to unlock the imagination of builders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and evolve Twilio’s end-to-end ML and real-time data platforms for reliability, security, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable feature stores, streaming and batch pipelines, and low-latency model-serving layers on AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement MLOps best practices—automated testing, CI/CD, monitoring, and rollback—for hundreds of daily deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own system design reviews, threat modeling, and performance tuning for high-volume communications workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional engineering efforts, breaking down complex initiatives into executable roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor staff and senior engineers, raising the technical bar through code reviews and pair programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product, Security, and Compliance to meet stringent privacy and governance requirements (HIPAA, SOC 2, GDPR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of experimentation, data-driven decision-making, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or higher in Computer Science, Engineering, Mathematics, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years building and operating production data or machine-learning systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert fluency in Python and one compiled language (Java, Scala, Go, or C++).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on mastery of distributed data frameworks (Spark/Flink), SQL/NoSQL stores, and streaming platforms (Kafka/Kinesis).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success designing cloud-native architectures on AWS, including Terraform-managed infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of container orchestration (Kubernetes/EKS), service-mesh networking, and autoscaling strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience implementing MLOps tooling such as MLflow, Kubeflow, SageMaker, or Vertex AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of model-lifecycle concerns—feature engineering, offline/online parity, A/B testing, drift detection, and retraining.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead technical projects end-to-end and influence without authority across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication skills, with a bias toward clarity and action.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Graduate degree focused on machine learning, distributed systems, or applied statistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source ML or data infrastructure projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with privacy-enhancing technologies (differential privacy, homomorphic encryption) or on-device inference.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in conversational AI, real-time communications, or large-language-model deployment at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to compliance-heavy environments (HIPAA, PCI-DSS) and secure multi-tenant design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Published research, patents, or conference talks in ML systems or data engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $184,500 - $230,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300 - $244,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $217,000 - $271,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 21st 2026\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7452089","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3312419,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":7452089,"updated_at":"2026-05-08T10:34:29-04:00","requisition_id":"49768","title":"Principal Presales Engineer","company_name":"Twilio","first_published":"2025-12-16T00:30:36-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Presales Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Twilio Solutions Engineer is both highly technical and a skilled executive relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out a flow on a whiteboard with technical decision makers.\u0026lt;br\u0026gt;This position is needed to deliver the technical win and product fit to our customers across APJ and in particular focusing on Mandarin speaking customers across the region. A Twilio Communications Solutions Engineer is an experienced pre-sales engineer who builds customer trust in Twilio’s Customer Engagement Platform, resulting in customer success at our largest, most strategic accounts. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and provides creative solutions to our customers\u0026#39; most complex communications and customer engagement challenges and needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work alongside Twilio Strategic and New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Key strategic Pilot and Proof-of-Concept implementations in our largest, most strategic Enterprise accounts across the APJ region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Native and business fluency in English \u0026amp;amp; Japanese (speaking and writing) is desired to work with the English \u0026amp;amp; Japanese speaking customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding and experience of the sales cycle and the role of a pre-sales engineer\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to ask the right questions to build a deep understanding of a customer\u0026#39;s needs and guide them to a technical solution using Twilio Communications products\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Backend (Java, C#, Node.js, Python or PHP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web (JS, React)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with designing and consuming REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Mobile development, especially for iOS and Android.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation, cloud-native development and skills with a major cloud platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Japan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7903873","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3435925,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS1414-1","value_type":"single_select"}],"id":7903873,"updated_at":"2026-05-08T10:25:58-04:00","requisition_id":"50506","title":"Principal Presales Engineer, Product Specialist - CDP, Martech, AI ","company_name":"Twilio","first_published":"2026-05-07T11:48:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Presales Engineer, Product Specialist - CDP, Martech, AI\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to act as the \u0026quot;bridge\u0026quot; between our most complex enterprise accounts and our Product teams. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop your expertise of the Twilio platform, use cases and buyer personas, while staying current on Customer Data Platform, AI, and data engineering trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect the Technical Win: Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win, in partnership with core sales, core SE, and Enterprise Strategist teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design creative solutions across customer data flows, AI decisioning, and end-to-end customer journey design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate cross-functional teams on product specific knowledge, enablement, strategy, and solutions / use cases\u0026amp;nbsp; (Sales, Presales, Marketing, Enablement, CS, Product, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor sales and SE team members on value-selling strategies and complex solution selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document recent patterns and technology shifts with our clients and prospects to influence Product and R\u0026amp;amp;D strategy via GTM interlock and Product Life Cycle processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Thought Leadership: Proactively contribute to the Specialist Org strategy and the multi-product GTM motion\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead complex solutions sales cycles, including novel solution scoping, design, and validation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert stakeholder collaboration and influencing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of progressive presales experience, including complex solution architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of demonstrated expertise in CDP and/or martech related platforms - including data engineering, data modeling, and/or cloud data warehouse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong track record of excellent verbal and written communication skills, and\u0026amp;nbsp; driving deal strategy with creative and compelling storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling and designing solutions across multiple product areas within a CDP or Martech-related platform\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence influencing and engaging with a highly skilled and experienced audiences including C-level executives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an overlay or specialist presales capacity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with product on strategy, positioning, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote but must be based in the United Kingdom or Ireland\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7837829","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3418092,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5PD5225-1","value_type":"single_select"}],"id":7837829,"updated_at":"2026-04-30T04:46:27-04:00","requisition_id":"50074","title":"Principal Product Manager","company_name":"Twilio","first_published":"2026-04-23T13:44:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal Product Manager for Twilio Messaging.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring an experienced product manager to lead developer experience and growth for Twilio’s RCS and SMS products. The messaging ecosystem is at an inflection point, and you’ll guide our platform through this evolution. You’ll shape APIs that power global engagement with billions of people. With a customer-focused and data-driven approach, you’ll turn ambiguity into opportunity and deliver best-in-class experiences. Join us to define the next chapter of customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years (7+ preferred) experience in product management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science, Engineering, or equivalent practical experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree: MBA or Master’s in CS or related discipline.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until 1st May 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7851194","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3421125,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4PD2244-1","value_type":"single_select"}],"id":7851194,"updated_at":"2026-04-30T04:46:28-04:00","requisition_id":"50374","title":"Principal Product Manager","company_name":"Twilio","first_published":"2026-04-27T02:49:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Principal Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is growing rapidly and is looking for a highly skilled and motivated Principal Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio’s communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company\u0026#39;s goals and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior PMs on product management best practices and support their professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 10 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with telecommunications or other regulated ecosystems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Applications for this role are intended to be accepted until May 1st, 2026 , but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7619420","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3363399,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5PD5225-1","value_type":"single_select"}],"id":7619420,"updated_at":"2026-04-30T04:46:24-04:00","requisition_id":"50085","title":"Principal, Product Manager - AI / LLM","company_name":"Twilio","first_published":"2026-02-20T15:53:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Join us as a Principal Product Manager on the Console \u0026amp;amp; API team, leading product development for Console Copilot backend services and AI agent platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;This position is a high-leverage leadership role designed to drive the strategy and execution of Twilio’s Copilot Backend Services. You will build the foundational AI orchestration engines that power Twilio’s own intelligent agents—the virtual experts that serve our customers across the Twilio Console and various support channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Principal PM, you will define how our backend services ingest vast amounts of Twilio-specific product knowledge, documentation, and real-time telemetry to provide proactive \u0026quot;nudges\u0026quot; and conversational assistance. Your goal is to move beyond static help docs to a world where our backend predicts customer friction and solves it autonomously. You will ensure these agents are performant, context-aware, and seamlessly integrated into the customer’s journey from sign-up to global scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design the \u0026quot;Twilio Brain\u0026quot;: Lead the strategy for backend services that aggregate Twilio’s proprietary data (docs, support tickets, API logs) into a unified knowledge layer for our internal agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Proactive Engagement: Define the logic and triggers for AI \u0026quot;nudges\u0026quot;—real-time, backend-driven interventions that guide customers when they encounter errors or configuration hurdles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Omnichannel Agent Orchestration: Ensure the Copilot backend provides a consistent \u0026quot;memory\u0026quot; and personality for agents, whether the customer is interacting via the Console, SMS, or Slack.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize Agent Accuracy: Establish the frameworks for RAG (Retrieval-Augmented Generation) and fine-tuning to ensure the Copilot provides technically accurate, \u0026quot;hallucination-free\u0026quot; advice on Twilio’s complex product suite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Integration: Partner with Product, Engineering, and Growth teams to embed intelligent assistance directly into the core user flows of every Twilio product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performance \u0026amp;amp; Reliability: Manage the infrastructure costs and latency of LLM calls to ensure that Twilio’s agents respond in real-time without compromising the snappiness of the Console.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Extensive Experience: 8+ years of Product Management experience, with a focus on backend services, internal platforms, or intelligent automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contextual AI Expertise: Deep understanding of how to build AI systems that utilize contextual data (user state, account history, real-time logs) to provide relevant, personalized assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with RAG \u0026amp;amp; Tooling: Familiarity with building RAG pipelines and giving agents \u0026quot;tools\u0026quot; (e.g., the ability to look up a customer\u0026#39;s recent SID errors or billing status) to solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth-Oriented Mindset: Proven ability to use AI to drive business metrics like time-to-first-hello, churn reduction, and support ticket deflection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Acumen: Ability to design backend systems that can handle high-concurrency AI interactions while maintaining strict data privacy and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Storytelling \u0026amp;amp; Influence: Experience convincing product teams to integrate centralized AI services into their specific product silos.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conversational UX for Tech: Experience building chatbots or assistants specifically for technical/developer personas (e.g., GitHub Copilot, AWS Q).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Behavioral Analytics: Experience using data to identify \u0026quot;friction points\u0026quot; in a user journey and designing automated interventions to solve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-Modal Experience: Knowledge of how to transition a customer conversation from a web-based chat to a live support ticket or a phone call with full context.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $ 213,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280 - $251,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;May 1st, 2026\u0026lt;/strong\u0026gt; , but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7707970","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3387047,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP5AD5375-1","value_type":"single_select"}],"id":7707970,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"R260316","title":"Principal, Technical Program Management (Research \u0026 Development)","company_name":"Twilio","first_published":"2026-04-06T09:06:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Principal, Technical Program Management within Research \u0026amp;amp; Development (R\u0026amp;amp;D).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Principal, Technical Program Management to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R\u0026amp;amp;D\u0026#39;s business impact. You\u0026#39;ll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering \u0026amp;amp; Product organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Principal, Technical Program Management in R\u0026amp;amp;D is highly visible and requires a strong balance of strategic insight, execution excellence, and cross-functional leadership. You will navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic, scaled agile environment. You\u0026#39;ll also be expected to adapt your program portfolio proactively in response to evolving business needs and organizational complexity. Your expertise in your domain areas is regarded as expert level and authoritative, both within R\u0026amp;amp;D and across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead high-impact, cross-org technical programs: Direct the execution of programs spanning multiple products and platforms characterized by significant technical complexity and executive visibility. You are the primary driver for aligning engineering teams toward a unified delivery goal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the execution strategy: Establish the sequencing, governance models, and integration approaches for large-scale initiatives. You move beyond a project plan to define the launch readiness criteria and operational success metrics that ensure a high-quality release.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align cross-org delivery and dependencies: Manage the execution roadmap across Product and Engineering teams. You proactively surface technical tradeoffs, resourcing gaps, and critical decision points, providing data-backed recommendations to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on technical approach and risk: Collaborate deeply with senior engineers and architects to validate integration patterns and operational risks. You ensure that execution plans reflect real-world system constraints, failure modes, and security requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish ownership and accountability: Implement clear ownership models (such as RACI or DRI) across organizations. You navigate conflicting priorities between teams to maintain momentum and ensure clear lines of responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate platform-wide impacts: Ensure that critical non-functional requirements—such as observability, supportability, billing implications, and GTM readiness—are integrated into the program lifecycle and validated before launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build durable program mechanisms: Create and refine operating cadences, reporting standards, and readiness dashboards. You contribute to the improvement of Twilio’s R\u0026amp;amp;D execution engine by developing templates and playbooks that can be reused across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience managing technical projects in the software engineering domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven Program Leadership: Demonstrated success in delivering large-scale technical programs across multiple organizations with multi-quarter timelines and intricate dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Fluency: Ability to engage deeply in architecture and integration discussions. You can identify hidden technical risks, assess complexity, and drive rigorous operational readiness planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence without Authority: Proven ability to build relationships across organizational boundaries and drive alignment among senior stakeholders with competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communication Excellence: Ability to craft executive-ready narratives that crisp up complex tradeoffs into clear, actionable recommendations for leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience in Ambiguity: Comfort with shifting specifications or standards; you create the conditions for engineering teams to remain productive and focused during periods of high ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execution Rigor: A default-to-action mindset with the ability to build and enforce the mechanisms (dashboards, cadences, checklists) required to maintain high-velocity execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s in computer science or engineering or a related field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of technical program management at hyperscaler or Fortune 100 cloud software/infrastructure companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in telephony, email, messaging, social media, or other electronic communications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120.00 - 213,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200.00\u0026amp;nbsp; - $226,500.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $201,280.00 - 251,600.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Applications for this role are intended to be accepted until Monday, April 20, 2026 but may change based on business needs.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79911,"name":"Program Management (Project, Program, Agile, Technical)","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7671815","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3375856,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7671815,"updated_at":"2026-04-30T04:46:24-04:00","requisition_id":"50148","title":"Product Engineer (Backend)","company_name":"Twilio","first_published":"2026-03-04T15:54:02-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Stytch team at Twilio to shape the next generation of identity products. You’ll build backend systems that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact, customer-facing features, and evolve our platform for Twilio scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Go, TypeScript, and DynamoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer tools or SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and owning products consumed by paying customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is US remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - 146,200\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - 154,700\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - 171,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 21st 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7758529","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3399383,"location":{"name":"Remote - Japan"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3HR6223-1","value_type":"single_select"}],"id":7758529,"updated_at":"2026-05-08T10:26:28-04:00","requisition_id":"50280","title":"Recruiter","company_name":"Twilio","first_published":"2026-03-27T04:13:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next APJ Talent Advisor!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a high-impact sales recruiter to drive the growth and evolution of our Go-To-Market organizations across Japan, Australia, Singapore, and the broader Asia Pacific region. In this role, you won\u0026#39;t just fill requisitions; you will act as a strategic talent advisor and operational driver to Twilio’s APJ GTM teams to identify and hire talent. You will navigate a fast-paced global environment, reporting to a global team and partnering with stakeholders across multiple time zones to deliver world-class candidate experiences.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the Full-Cycle Recruitment Process: Responsible for the end-to-end journey for complex sales and GTM roles; from defining success profiles for talent in Japan, Singapore, and Australia, to negotiating high-complexity offers involving equity and regional constraints. Own and manage all candidate channels (sourced, referrals, internals, etc) and conduct competency-based interviews to evaluate candidate skill sets and competencies against Twilio Magic values and job requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a Strategic Advisor: Partner with GTM leadership (VP level and below) and key TA stakeholders (HRBPs, TA Ops, Total Rewards, Finance) to consult on talent needs, using market intelligence and funnel insights to influence hiring strategy and drive outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Global Alignment: Operate effectively within a global TA organization, ensuring local hiring practices in Japan and APJ align with Twilio’s global standards while managing stakeholders across diverse time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate a High-Signal Candidate Journey: Remove process friction and ensure values-aligned communication to maintain Twilio’s reputation as an employer of choice in a competitive market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit Operational Excellence: Utilize data and AI recruiting tools to maximize efficiency, adhering to regional SLAs and compliance regulations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of recruiting experience, with at least 3 years of full-cycle experience in sales and GTM recruiting within a global SaaS/Enterprise technology company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual fluency in Japanese and English, with the cultural nuance required to drive high-stakes talent acquisition across the Japanese and broader APJ markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in managing high-level GTM stakeholder relationships (Senior Manager through VP), ensuring seamless partnership and successful headcount execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-cycle recruiting experience across APAC (Japan, ANZ, SEA, Singapore, China, and RoA), specializing in Account Executives (new business and strategic) and Solutions/Pre-sales Engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Operating Capability: Demonstrated ability to work autonomously in a global setup, managing stakeholders across multiple time zones with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-Driven Mindset: Strong expertise in talent data analytics and market intelligence to influence hiring decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to represent Twilio’s employer brand and serve as an ambassador for the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Recruiting experience across APAC region for Customer Services, Professional Services, and Operations roles, including Technical Account Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong sense of urgency and ability to keep pace with business demand in a fast-paced and challenging work environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and based in Japan.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":82357,"name":"Remote - Japan","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7833997","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3417394,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7833997,"updated_at":"2026-05-08T10:30:16-04:00","requisition_id":"50438","title":"Regulatory and Inventory Operations Engineer (Fluent Japanese Speaker)","company_name":"Twilio","first_published":"2026-04-22T12:57:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Regulatory and Inventory Operations Engineer (L2).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking an operations engineer to help us scale our phone number inventory operations globally. This role will join the team whose primary responsibilities include managing our worldwide phone number inventory. Your focus will be to manage daily functions that protect our supply chain of phone numbers, ensure Twilio customers have access to provision phone numbers, and ensure we’re delivering on our KPIs. The Global Phone Number Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world\u0026#39;s connectivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure that our supply of phone numbers meets customer demand without incurring undue inventory carrying costs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customer the submitted customer KYC meets the internal policies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with internal stakeholders and customers to ensure compliance with global phone number regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a domain expert on all things related to phone numbers; ally with the Sales and Support teams to serve our customers in navigating complex questions and projects.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and optimize new processes to ensure our customers have an excellent experience with Twilio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates at an intermediate level through data, graphs, and visuals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Twilio’s Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are a tech- and process-savvy person who loves to build seamless operations that benefit our customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re empathetic and love working with customers to solve their problems. You know how to use data (including intermediate SQL) to make metrics-driven decisions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You love learning new technology, and you have experience configuring and operating various systems and software tools.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re thorough, organized, and process-oriented to the extreme, and you’re able to prioritize and execute multiple projects simultaneously.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in written and spoken Japanese\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have a bachelor’s degree.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have 3+ years experience working on an operations team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Estonia\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70473,"name":"Service Operations","child_ids":[],"parent_id":70467}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7662329","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3373077,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1332-1","value_type":"single_select"}],"id":7662329,"updated_at":"2026-05-08T10:32:32-04:00","requisition_id":"R260253","title":"Sales Development Representative","company_name":"Twilio","first_published":"2026-03-03T12:12:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Development Representative.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026amp;nbsp;growing and developing pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth-oriented and ready to build toward future leadership or customer-facing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goal-oriented and biased toward action (our quota is the floor, not the ceiling!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with change and energized by a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy variety and creativity in your day-to-day workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a demonstrated ability to navigate challenges with resilience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace responsibility and enjoy partnering with Account Executives as part of a team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7481689","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3320256,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP2SLS1332-1","value_type":"single_select"}],"id":7481689,"updated_at":"2026-05-05T14:33:54-04:00","requisition_id":"R251552","title":"Sales Development Representative","company_name":"Twilio","first_published":"2025-12-17T13:51:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Development Representative supporting our New Business and Strategic Sales organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed\u0026amp;nbsp;to grow and develop pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Growth-oriented and ready to build toward future leadership or customer-facing roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Goal-oriented and biased toward action (our quota is the floor, not the ceiling!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with change and energized by a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy variety and creativity in your day-to-day workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a demonstrated ability to navigate challenges with resilience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace responsibility and enjoy partnering with Account Executives as part of a team\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of customer-facing experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $25.75/hr - $32.19/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $27.18/hr - $33.98.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $28.62/hr - $35.77/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":634,"name":"Sales Development","child_ids":[],"parent_id":34752}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7781657","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3405782,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2BS6462-1","value_type":"single_select"}],"id":7781657,"updated_at":"2026-05-08T10:27:19-04:00","requisition_id":"50310","title":"Salesforce Technical Administrator","company_name":"Twilio","first_published":"2026-04-06T17:23:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Salesforce Tech Administrator\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. This position is needed for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Salesforce Administrator in our GTM Automation team, you will get to know our unique business processes and how to build and maintain the systems that power them. In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Assist project managers and product Owners\u0026amp;nbsp; in various work streams on Salesforce.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with CPQ and Opportunity Life Cycle Management teams\u0026amp;nbsp; to uncover process gaps and develop elegant solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Opportunity Life Cycle Management/CPQ value streams to deliver the strategic projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and fix existing system problems on a daily basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend and implement process automation and best practices for CPQ and OLM efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have Conga CPQ or Salesforce CPQ administration experience like Product configuration, PLI creation , Attribute creation, CR creation, etc.,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have hands on experience building Flow, SOQL, and advanced declarative automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Salesforce data model, sharing rules, and security architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to understand business needs and translate requirements into technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Administrator certification (ADM-201) required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation, communication, and facilitation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive experience on debugging and troubleshooting in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge on Salesforce.com configuration best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience designing or developing on Salesforce (Apex)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conga/ SFDC CPQ specialist Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;​​Salesforce Certified Platform App Builder\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Apex coding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced developing Lightning Components in Salesforce Lightning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills for working with both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in British Colombia, Alberta, or Ontario Canada\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD $90,800.00 - CAD $113,500.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7702445","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3385173,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4MK6014-1","value_type":"single_select"}],"id":7702445,"updated_at":"2026-05-04T15:45:35-04:00","requisition_id":"50011","title":"Sales Operations Planning Manager","company_name":"Twilio","first_published":"2026-03-11T19:51:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sales Operations Planning Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a Planning Manager to join the Strategic Operations pillar within Sales, Operations and Enablement.\u0026amp;nbsp; We are seeking a data-driven and strategically minded individual to lead our target-setting process and align customer segmentation to organizational objectives.. This role is less about managing schedules and more about defining our \u0026quot;North Star\u0026quot;— ensuring our goals are ambitious, data-driven, and achievable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This individual will help us establish ‘best in class’ practices for target setting and customer cohorting, drive recommendations for change, and execute those changes flawlessly through cross-functional collaboration. They will partner with cross functional leaders in sales, systems and HR to align on and drive operational improvements.\u0026amp;nbsp; The right candidate will have a proven track record of completing multiple cycles of target setting that have led to better outcomes for the GTM function.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Target Setting: \u0026lt;/strong\u0026gt;Lead the annual and semi-annual target-setting cycles. You will define top-down targets while collaborating with department heads to ensure bottom-up feasibility.\u0026amp;nbsp; You will develop unique target setting methodologies across segments of our business and drive development of targets for each\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Segmentation Strategy:\u0026lt;/strong\u0026gt; Lead the development and maintenance of customer segmentation to identify growth opportunities by leveraging various segmentation models (e.g. firmographic, propensity to buy, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lifecycle Management:\u0026lt;/strong\u0026gt; Identify the \u0026quot;tipping points\u0026quot; in the customer journey to help set targets that encourage customer movement from lower-value to higher-value segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Alignment:\u0026lt;/strong\u0026gt; Work with Sales and Finance to ensure that targets and their underlying methodology will enable Twilio to achieve their broader strategic goals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management:\u0026lt;/strong\u0026gt; Present target proposals to senior leadership, providing data-backed narratives to gain buy-in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Optimization:\u0026lt;/strong\u0026gt; Refine the planning process to reduce \u0026quot;planning lag\u0026quot; and improve the accuracy of our projections.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in sales operations or revenue operations for a CPaaS organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have deep understanding of the key metrics/levers for a GTM organization (productivity, capacity, top of funnel, pipeline, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completed 2 rounds of annual planning within a GTM organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with proficiency in data manipulation and reporting tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and process mapping skills, with the ability to distill complex problems into actionable steps\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7818804","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3413779,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM3SLS1893-1","value_type":"single_select"}],"id":7818804,"updated_at":"2026-04-30T04:46:27-04:00","requisition_id":"50387","title":"Sales Support Specialist Manager","company_name":"Twilio","first_published":"2026-04-22T15:44:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Manager, Sales Support Specialists (Americas).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to centralize and optimize the Sales Support function across the Americas, ensuring standardized execution and equitable resource distribution for our Sales organization. You will lead a newly unified pillar of sales support specialists across NAMER and LATAM. As a leader, strategist, and builder of this function, you will build a data-driven culture to optimize our sales processes and create efficiencies. This role is at the intersection of strategy and execution, transforming how Twilio supports complex sales cycles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of direct people management experience with a focus on coaching and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing remote or distributed teams across both North America and Latin America.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Spanish or Portuguese is a plus but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct Sales experience as an Account Executive, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : 116,960.00 - 146,200.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area):123,760.00 - 154,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: 137,520.00 - 171,900.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 5th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7599044","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3357508,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4IT6584-1","value_type":"single_select"}],"id":7599044,"updated_at":"2026-05-08T10:32:00-04:00","requisition_id":"50016","title":"Security Compliance \u0026 Regulatory Affairs Analyst","company_name":"Twilio","first_published":"2026-02-11T13:41:30-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Security Compliance \u0026amp;amp; Regulatory Affairs Analyst\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to support Twilio’s global security regulatory program and directly support the SCRA Lead in executing and scaling the company’s regulatory strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is responsible for independently owning delegated components of regulatory analysis, triage, normalization, and operationalization of global cybersecurity and telecom regulatory obligations (e.g., NIS 2, TSA UK, Singapore IMDA), while contributing to broader program-level initiatives led by the SCRA Lead.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role operates with high autonomy and is expected to take ownership of assigned workstreams end-to-end, requiring strong critical thinking, defensible regulatory interpretation, designing and executing cross-functional initiatives, and the ability to operate without detailed instruction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the SCRA Lead in executing Twilio’s global security regulatory strategy, including contributing to program design, prioritization, and long-term regulatory planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently interpret complex and ambiguous regulatory frameworks (e.g., NIS 2, EU transpositions, TSA UK) and provide structured outputs that support Lead-level strategy and decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development and maintenance of regulatory repositories and systems of record, ensuring accuracy, traceability, and audit readiness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute and continuously improve the Cyber Regulation Intake \u0026amp;amp; Triage process in partnership with Legal, ensuring consistent classification, routing, and lifecycle tracking of regulatory obligations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map regulatory requirements to internal control frameworks (e.g., UCF, ISO 27001, internal standards), identifying gaps and supporting Lead-driven control strategy decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop regulator-ready and high-quality artifacts, including evidence mappings, control narratives, risk statements, and audit support documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, analyze, and escalate regulatory risks and audit obligations, supporting proactive planning and risk visibility at the program level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally with Legal, Public Policy, R\u0026amp;amp;D, Security, Product, Sales, and Risk teams, supporting the Lead in aligning regulatory interpretation with technical and business implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive execution of process improvements, tooling enhancements, and automation initiatives defined by the SCRA program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with high ownership and accountability, executing work independently while aligning to strategic direction set by the SCRA Lead\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;5–8+ years of experience in security compliance, telecom compliance, regulatory affairs, GRC, or related domain within a global technology, cloud, or telecom environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;Experience interpreting and operationalizing security frameworks and regulations (e.g., NIS 2, ISO 27001, SOC 2, telecom regulatory regimes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;Experience mapping regulatory requirements to control frameworks, policies, and technical implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Domain Expertise: \u0026lt;/strong\u0026gt;Broad understanding of security architecture, networking, access control, software development, cryptography, and operations. You should be fluent in how security controls are implemented across applications, systems, and cloud platforms to reduce inherent risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Domain Expertise: \u0026lt;/strong\u0026gt;Ability to analyze ambiguous regulations / regulatory requirements and produce defensible interpretations to support leadership decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Strong written communication skills with ability to produce audit-ready and regulator-defensible documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Partnership: \u0026lt;/strong\u0026gt;Proven ability to collaborate across Legal, Engineering, Security, Product, Sales, and Risk teams in support of program objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Mindset: \u0026lt;/strong\u0026gt;High level of self-sufficiency, critical thinking, and ownership, with ability to execute without detailed instruction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;Demonstrated ability to independently execute and deliver complex workstreams end-to-end, while operating under high-level guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptability: \u0026lt;/strong\u0026gt;Ability to manage multiple concurrent priorities in a global, fast-evolving regulatory landscape\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Domain Expertise: \u0026lt;/strong\u0026gt;Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, APIs, and microservices architectures. Experience in the Telecommunications sector (e.g. telecommunications or CPaaS environments involving messaging, voice, network security) highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with primary global regulatory regimes (EU, UK, APAC, LATAM)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with regulatory repositories, intake/triage workflows, or compliance automation systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting external audits or regulator engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High-Octane Individual Contributor:\u0026lt;/strong\u0026gt; You are a self-starter who takes pride in being a \u0026quot;force multiplier.\u0026quot; You have a proven ability to produce high-quality, audit-ready deliverables with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Master of Multi-Tasking\u0026lt;/strong\u0026gt;: Exceptional organizational skills with the ability to context-switch effectively, managing a high volume of concurrent projects and emerging regulations without sacrificing depth or accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Partner\u0026lt;/strong\u0026gt;: You don\u0026#39;t work in a silo. You are skilled at building bridges across Legal, R\u0026amp;amp;D, Security, and IT, ensuring that Security Regulatory Affairs is integrated as a seamless partner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Efficiency Expert\u0026lt;/strong\u0026gt;: You are constantly looking for ways to optimize your own output and team processes, turning manual, repetitive tasks into streamlined, automated successes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Presence\u0026lt;/strong\u0026gt;: Ability to distill granular technical findings into concise, high-level summaries that drive decision-making at the leadership level.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$120,640 - 150,800 CAD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage: 15%\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":84512,"name":"Remote - Alberta, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7600641","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3358060,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3FI6093-1","value_type":"single_select"}],"id":7600641,"updated_at":"2026-05-08T10:31:46-04:00","requisition_id":"50080","title":"Senior Accountant, Operational Revenue Accounting","company_name":"Twilio","first_published":"2026-02-10T08:53:59-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Revenue Accountant\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior\u0026amp;nbsp; Accountant will play a key role in the daily accounting operations of a fast-paced tech environment. Responsibilities include supporting month-end close, preparing journal entries, performing account reconciliations, and assisting with internal and external financial reporting. This role will also contribute to revenue accounting and contract implementation processes, ensuring compliance with ASC 606 and other relevant accounting standards. The ideal candidate is detail-oriented, collaborative, and comfortable working in a dynamic, high-growth setting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and perform month-end and quarter-end close activities, including journal entries, reconciliations, and variance analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support revenue accounting processes, including contract review, revenue recognition, and deferral schedules in accordance with ASC 606.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in internal and external audits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with internal controls, company policies, and accounting standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with system implementations and process improvements to streamline accounting workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally to provide insights and support business decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent in a Finance/Accounting related function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of GAAP and operational month-end close processes, with some exposure to ASC 606\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to prioritize work independently to meet deadlines in a fast-paced and dynamic environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel skills, including complex functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving abilities with attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communicator with strong collaboration skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, adaptable, and deadline-driven in a fast paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills in English, to effectively present to peers and management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s Degree in Accounting or Finance and/or CPA certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in public accounting or experience working at a fast growing company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Oracle or other large ERP systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Zuora and/or Zuora Revenue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in \u0026amp;nbsp;Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD $75,040.00 - CAD $93,800.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 12.50% (When Applicable)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7807737","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3410543,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3BS6463-1","value_type":"single_select"}],"id":7807737,"updated_at":"2026-05-08T10:27:28-04:00","requisition_id":"50320","title":"Senior Business System Analyst, Salesforce","company_name":"Twilio","first_published":"2026-04-13T19:53:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Business Systems Analyst, Top of Funnel\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations\u0026amp;nbsp; and GTM organization. The Sr. BSA, Top of Funnel, will work within the Sales Automation team to support, build and maintain solutions for the Top of the Funnel\u0026amp;nbsp; value stream.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in requirement gathering and stakeholder management for the prioritized work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with 3rd party vendors to implement new out of the box features and design custom solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-8 years of experience with Salesforce implementation, Support and Maintenance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have experience with Salesforce admin work and Sales Cloud / CTA management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to understand business needs and translate user requirements into system requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Admin Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of and experience with Salesforce Flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation, communication, and facilitation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with a global team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Platform App Builder or Salesforce Developer 1 Certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building in Salesforce for a large user base (2000+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior technical consulting experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytics, SOQL and SQL experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with third-party tool vendors and collaborating on feature implementation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in British Columbia: CAD 99,760.00 - CAD 124,700.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage: 12.5%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7643551","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3368163,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4BS6464-1","value_type":"single_select"}],"id":7643551,"updated_at":"2026-04-30T04:46:24-04:00","requisition_id":"50163","title":"Senior Business Systems Analyst","company_name":"Twilio","first_published":"2026-02-23T17:56:41-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;See yourself at Twilio\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Senior Business Systems AnalystProduct Manager, Talent Systems.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About the job\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. This position is needed to own the technical blueprint and functional alignment of Twilio’s \u0026lt;strong\u0026gt;Talent Acquisition\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Performance Management\u0026lt;/strong\u0026gt; ecosystems. This role is the bridge between program strategy and technical execution. You will partner closely with \u0026lt;strong\u0026gt;System and Program Owners\u0026lt;/strong\u0026gt; to ensure that configurations and AI-driven insights directly meet our talent program objectives.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain partnerships with System and Program Owners to manage expectations and drive cross-functional consensus, ensuring all technical configurations align with talent program objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary functional expert for Talent and Recruiting systems, translating program requirements into technical specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with \u0026lt;strong\u0026gt;PlatformSystem Leads\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Program Owners \u0026lt;/strong\u0026gt;to ensure system configurations are scalable, compliant, and aligned with the long-term talent strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead functional testing, User Acceptance Testing (UAT), and post-cycle retrospectives to ensure every talent cycle meets the defined program objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain robust technical documentation and translate complex technical constraints into clear business risks and opportunities for Talent and Recruiting leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Required:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;7–10 years of experience\u0026lt;/strong\u0026gt; as an \u0026lt;strong\u0026gt;HRIS Architect\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Systems Consultant\u0026lt;/strong\u0026gt;, or \u0026lt;strong\u0026gt;Technical Product Owner\u0026lt;/strong\u0026gt; specializing in Talent systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep Functional Expertise:\u0026lt;/strong\u0026gt; Proven experience in Talent \u0026amp;amp; Performance (specifically Succession and Talent Reviews) and Recruiting modules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance: \u0026lt;/strong\u0026gt;Knowledge of global data privacy regulations (e.g., GDPR) as they relate to talent acquisition and performance data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems Thinking:\u0026lt;/strong\u0026gt; Proven ability to align complex, global talent programs with enterprise system architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Strong background in technical governance, change management, and risk mitigation in a high-growth environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Desired:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Configuration or architectural skills in Workday\u0026lt;/strong\u0026gt; (Talent, Performance, and Recruiting).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with Eightfold AI\u0026lt;/strong\u0026gt; or similar talent intelligence platforms to drive program enablement and insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with multiple \u0026lt;strong\u0026gt;stakeholders\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;System Leads\u0026lt;/strong\u0026gt; in a shared-ownership environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560.00-$160700.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000.00- $170,000.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $ 151,200- $189,900.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Applications for this role are intended to be accepted until 5/5/26, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7807419","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3410427,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7807419,"updated_at":"2026-05-08T10:29:18-04:00","requisition_id":"50368","title":"Senior Cloud Software Engineer","company_name":"Twilio","first_published":"2026-04-23T07:33:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Cloud Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help out the Edge Services team. The team that is responsible for the ingestion of Twilio’s Web Console and API traffic, and its supporting services. As part of the Edge Platform organization, we provide building blocks for all Twilio customers and engineers alike, with high-availability and low-latency requirements, in order to effectively enable over billions of inbound requests every day. We take great pride in wearing customer’s shoes and making decisions inclusively. It is extremely important for us to build services with exceptionally high uptime, availability, and success rates.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the execution end-to-end:\u0026lt;/strong\u0026gt; Design and lead the implementation of scalable, high-availability cloud infrastructure, moving beyond feature work to drive long-term platform strategy while championing Twilio’s \u0026quot;progress over perfection\u0026quot; mindset to deliver continuous, high-impact shipments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Own the reliability of services handling billions of weekly requests, setting the standard for operational best practices and incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure Strategy:\u0026lt;/strong\u0026gt; Drive the evolution of our Infrastructure as Code (IaC) patterns using Terraform, ensuring modularity, security, and reusability across the organization. Always aim for a self -service approach such that it keeps the team’s TOIL at minimum.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous optimization:\u0026lt;/strong\u0026gt; Continuously looks for optimizations in our pipelines/releases/deliveries that balance rapid deployment with rigorous safety checks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Mentorship and Reviews:\u0026lt;/strong\u0026gt; Actively mentor L1 and L2 engineers as well as help with code reviews, design docs, and pair programming to foster a culture of technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Influence:\u0026lt;/strong\u0026gt; Collaborate with Cross teams, Product and Engineering leadership to align technical roadmap, debt reduction and new feature deliveries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Innovation:\u0026lt;/strong\u0026gt; Be an owner and continuously research and prototype to optimise Twilio’s API infrastructure to provide best in class service to the customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional experience in Cloud, DevOps, or Site Reliability Engineering (SRE), with deep proficiency in Python, Java, Go or another other language of choice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architectural Depth: Proven track record of designing and deploying complex AWS cloud-native solutions (e.g., CloudFront, Multitenancies, DNS, Caching strategies, WAF, Lambda, S3, developing hosting solutions, etc) at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IaC Expert: Advanced experience with Terraform, including writing custom providers or managing state at scale across multiple environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;System Reliability: Deep understanding of SLIs, SLOs, Golden signals, Error Budgets and establishing monitoring strategies; in depth experience using Datadog, Grafana, or Athena to drive data-informed engineering decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in microservices architecture, specifically regarding traffic routing, rate limiting, and service discovery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead technical projects from conception to completion, navigating trade-offs and communicating complex technical concepts to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing security-at-scale, including WAF management, DDoS mitigation, and Zero Trust architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Platform Engineering previous experience, passion for building \u0026quot;Internal Developer Platforms\u0026quot; that abstract infrastructure complexity for product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of contributing to the cloud-native or networking ecosystem, also has contributions to public Terraform providers or similar open-source initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Spain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7622278","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3363935,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG4913-1","value_type":"single_select"}],"id":7622278,"updated_at":"2026-05-08T10:31:25-04:00","requisition_id":"50118","title":"Senior Engineer, Offensive Security","company_name":"Twilio","first_published":"2026-03-12T05:24:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Senior Offensive Security Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to The Senior OffSec Engineer will be responsible for the day-to-day execution of penetration tests and contributing to larger Red Team campaigns. You move beyond simple scanning to manual exploitation and are beginning to automate your workflows.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Full-Stack Penetration Testing:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Perform manual and automated testing of web applications, APIs, and mobile apps (iOS/Android).\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Internal/External Network Audits:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Conduct network and cloud level assessments with various tooling\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Vulnerability Validation:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Triage and validate reports from automated scanners or bug bounty hunters to eliminate false positives and escalate true positives\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;AI/LLM Probing:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Perform initial prompt injection and jailbreak tests on AI prototypes, services, and applications using established checklists (OWASP Top 10 for LLMs).\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Technical Reporting:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Draft high-quality reports that detail the \u0026quot;path to compromise\u0026quot; with clear, reproducible steps for developers.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Tool Maintenance:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Manage and update the team\u0026#39;s testing infrastructure (e.g., Burp Suite, and basic C2 listeners).\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Remediation Support:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Provide direct technical guidance to engineering teams on how to patch vulnerabilities like XSS, SQLi, and IDOR.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Adversary Emulation:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Design and lead multi-week Red Team operations that mimic specific threat actors (APTs) to test the SIRT detection capabilities.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Custom Exploit Development:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Build custom payloads, droppers, and obfuscated scripts to bypass EDR/AV and maintain stealth.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;AI Red Teaming Architecture:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Build automated testing frameworks for AI systems (e.g., using PyRIT, Promptfoo, or Garak) to test for models related to sensitive data leakage.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Cloud \u0026amp;amp; Infrastructure Attacks:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Execute sophisticated attacks against AWS/Azure/K8s, focusing on IAM misconfigurations and container escapes.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Purple Teaming:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Collaborate with SIRT and Detection Engineering to tune SIEM alerts based on the techniques used during an engagement.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Strategic Bug Bounty Management:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; Oversee the organization\u0026#39;s bug bounty program, identifying trends in submissions to suggest broad architectural security changes.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 3–5 years in offensive security, penetration testing, or a high-volume bug bounty background and track record of finding high/critical vulnerabilities in complex environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Concepts:\u0026lt;/strong\u0026gt; Expert Knowledge and\u0026amp;nbsp; solid understanding of the MITRE ATT\u0026amp;amp;CK matrix and the OWASP Top 10 for web applications and top 10 for LLMs, post exploitation (lateral movement, persistence, data exfiltration) and Adversarial ML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tooling:\u0026lt;/strong\u0026gt; Proficient in Burp Suite professional, Nmap, Metasploit, Wireshark etc... and AI security tools such as LangChain, TensorFlow for adversarial testing, as well as use of C2 frameworks (Cobalt Strike, Sliver, Havoc) or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scripting and Coding:\u0026lt;/strong\u0026gt; Ability to write functional scripts in Python or Bash to automate repetitive testing tasks and proficiency in Python, C++, and scripting for creating custom offensive tooling that avoids signature-based detection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certifications:\u0026lt;/strong\u0026gt; Possession of advanced industry certifications such as OSCP, OSEP, OSWE, GXPN or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telecom\u0026lt;/strong\u0026gt; expertise is preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7206764","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3233023,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG4913-1","value_type":"single_select"}],"id":7206764,"updated_at":"2026-05-08T10:35:45-04:00","requisition_id":"48375","title":"Senior Engineer, Security Automation","company_name":"Twilio","first_published":"2025-10-01T12:28:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Security Engineer, Security Automation on Twilio’s Information Security Team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to assist Twilio’s Information Security Team operate more efficiently by improving and automating our critical security workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer, Security Automation on this team, you will participate in all phases of the software development life cycle which includes requirements gathering with security teams, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. You will own, operate and maintain automated workflows that support various security programs including but not limited to cloud security, product security, Governance, Risk \u0026amp;amp; Compliance (GRC)\u0026amp;nbsp; and enterprise security, employing Agile methodologies to continuously deliver value to our partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement automated and AI-powered security solutions to protect Twilio\u0026#39;s Cloud and Enterprise infrastructure, leveraging data orchestration frameworks and LLM-based approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build workflows that integrate structured and unstructured data sources into orchestrated pipelines, enabling intelligent decision-making and risk reduction at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and prototype LLM-driven applications to automate security analysis, incident response, and governance tasks, while ensuring explainability and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to identify security needs and deliver advanced AI-enabled solutions that address those needs effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute significantly to defining our security automation and AI roadmap, balancing near-term and long-term business impact with technical feasibility and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the operational health of automation and AI-driven systems, ensuring they continue to meet reliability and performance requirements (SLOs and KPIs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support on-call operations for tools, pipelines, and AI models owned by the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and share knowledge through clear technical documentation of processes, procedures, AI models, and orchestration systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date on emerging trends in security automation, data orchestration, and AI/LLMs—and apply them to Twilio’s security operations for continuous innovation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of five (5) years of experience as a software engineer developing internal tools and automating workflows at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python (or another scripting language) for development, testing, and automation of security and infrastructure workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience applying AI/ML models, including LLMs, to automate complex business or security processes and build intelligent solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of software security principles, secure coding practices, and security automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data orchestration frameworks (e.g., Airflow, Dagster, Prefect) to manage and scale automation pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with infrastructure-as-code (Terraform), CI/CD systems (BuildKite or similar), and container orchestration platforms (Kubernetes, Docker)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving, communication, and collaboration skills, with the ability to iterate quickly on feedback and work across security and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Security Orchestration, Automation, and Response (SOAR) technologies and practices, with a focus on scaling automated incident response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and implement security automation frameworks that enable rapid delivery of reliable, reusable, and scalable automated solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in or hands-on experience with building and applying AI/ML models (including LLMs) to automate complex workflows in cybersecurity, compliance, or infrastructure operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to bridge AI/automation capabilities with security strategy, driving adoption of next-generation solutions across cloud and enterprise environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for continuous innovation in leveraging orchestration, automation, and AI to solve real-world security challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7247707","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3233023,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG4913-1","value_type":"single_select"}],"id":7247707,"updated_at":"2026-05-08T10:35:45-04:00","requisition_id":"48375","title":"Senior Engineer, Security Automation","company_name":"Twilio","first_published":"2025-09-12T06:15:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Security Engineer, Security Automation on Twilio’s Information Security Team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to assist Twilio’s Information Security Team operate more efficiently by improving and automating our critical security workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer, Security Automation on this team, you will participate in all phases of the software development life cycle which includes requirements gathering with security teams, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. You will own, operate and maintain automated workflows that support various security programs including but not limited to cloud security, product security, Governance, Risk \u0026amp;amp; Compliance (GRC)\u0026amp;nbsp; and enterprise security, employing Agile methodologies to continuously deliver value to our partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement automated and AI-powered security solutions to protect Twilio\u0026#39;s Cloud and Enterprise infrastructure, leveraging data orchestration frameworks and LLM-based approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build workflows that integrate structured and unstructured data sources into orchestrated pipelines, enabling intelligent decision-making and risk reduction at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and prototype LLM-driven applications to automate security analysis, incident response, and governance tasks, while ensuring explainability and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to identify security needs and deliver advanced AI-enabled solutions that address those needs effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute significantly to defining our security automation and AI roadmap, balancing near-term and long-term business impact with technical feasibility and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and maintain the operational health of automation and AI-driven systems, ensuring they continue to meet reliability and performance requirements (SLOs and KPIs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support on-call operations for tools, pipelines, and AI models owned by the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and share knowledge through clear technical documentation of processes, procedures, AI models, and orchestration systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date on emerging trends in security automation, data orchestration, and AI/LLMs—and apply them to Twilio’s security operations for continuous innovation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of five (5) years of experience as a software engineer developing internal tools and automating workflows at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python (or another scripting language) for development, testing, and automation of security and infrastructure workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience applying AI/ML models, including LLMs, to automate complex business or security processes and build intelligent solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of software security principles, secure coding practices, and security automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data orchestration frameworks (e.g., Airflow, Dagster, Prefect) to manage and scale automation pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with infrastructure-as-code (Terraform), CI/CD systems (BuildKite or similar), and container orchestration platforms (Kubernetes, Docker)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving, communication, and collaboration skills, with the ability to iterate quickly on feedback and work across security and engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Security Orchestration, Automation, and Response (SOAR) technologies and practices, with a focus on scaling automated incident response\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and implement security automation frameworks that enable rapid delivery of reliable, reusable, and scalable automated solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interest in or hands-on experience with building and applying AI/ML models (including LLMs) to automate complex workflows in cybersecurity, compliance, or infrastructure operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to bridge AI/automation capabilities with security strategy, driving adoption of next-generation solutions across cloud and enterprise environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for continuous innovation in leveraging orchestration, automation, and AI to solve real-world security challenges\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the UK.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7474040","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3318450,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7474040,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49546","title":"Senior Infrastructure Engineer","company_name":"Twilio","first_published":"2026-01-07T17:32:48-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Infrastructure Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Stytch team at Twilio to shape the next generation of identity products. You’ll design and build infrastructure that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to set direction, deliver high-impact features, and evolve our platform for Twilio scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own the infrastructure and platform capabilities that power Stytch’s identity platform as it scales across Twilio—ensuring security, reliability, and performance for every customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and operate scalable cloud infrastructure (AWS/EKS, ECS, networking, data stores), balancing uptime, cost, and developer velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product and Engineering leadership to set infrastructure direction, translate platform needs into technical plans, and deliver high-impact roadmap work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response, automated remediation, and continuous reliability engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make developers’ lives easier by building self-service tooling, safer deployment patterns, and reliable platform primitives that accelerate product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience as an Infrastructure or Platform Engineer building and operating high-scale, mission-critical cloud production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with containerization and orchestration (Kubernetes/EKS, Docker), Infrastructure as Code (Terraform, GitOps, or similar) and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on proficiency in at least one modern programming language used in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and running observability and on-call systems (e.g., Datadog, ELK, Prometheus/Grafana).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling cloud infrastructure for distributed systems, including relational databases and high-availability service architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills; comfortable writing design docs and leading technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-region or global infrastructure, including disaster recovery and data replication strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with enterprise-scale platform challenges: multi-tenant infrastructure, compliance, and cost/performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart.\u0026amp;nbsp; Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - 176,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - 187,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $166,400 - 208,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 01, 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7531453","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3335590,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2364-1","value_type":"single_select"}],"id":7531453,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49948","title":"Senior Manager - Billing and Revenue (Q2C)","company_name":"Twilio","first_published":"2026-02-25T08:27:04-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Manager, Enterprise Application Engineering Q2C.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will join Twilio’s Enterprise Applications Development \u0026amp;amp; Operations organization as an Senior manager responsible for end-to-end architecture, delivery, and people leadership across Billing, AR, Collections, Cash Application, and Revenue Recognition platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role operates at the intersection of technology, finance, and leadership. You will act as a hands-on architect and strategic owner for Twilio’s Q2C ecosystem, with deep expertise in Zuora Billing, Zuora Revenue (ASC 606), CPQ integrations, and ERP accounting flows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead a team of engineers and functional specialists, partner closely with Finance, Accounting, Product, and Business Systems leaders, and ensure Twilio’s monetization platforms remain scalable, compliant, and resilient as the business grows through acquisitions, new pricing models, and global expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Architecture \u0026amp;amp; Platform Ownership\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end architecture for Billings-to-Cash, and Revenue platforms, including Zuora Billing, Zuora Revenue, ERP, payment gateways, tax engines, and downstream reporting systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design scalable, compliant solutions supporting subscriptions, usage-based billing, complex pricing, amendments, minimum commitments, and bundled offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the architecture authority for Q2C changes, ensuring alignment with ASC 606, SOX, audit, and internal control requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Delivery \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex business requirements into robust functional and technical designs, End to end scenarios, Lucid flowcharts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high availability and operational excellence across production systems, including proactive monitoring and issue resolution\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Integrations \u0026amp;amp; Automation\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Govern integrations between Zuora, Salesforce CPQ/CRM, ERP (Oracle), tax engines, banks, payment gateways, usage mediation platforms, and reporting tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion automation and straight-through processing across billing, invoicing, revenue recognition, and close processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrations follow enterprise integration standards, security controls, and performance benchmarks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Financial Close, Compliance \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Accounting and Finance to support month-end close, reconciliations, audits, and regulatory reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own system readiness for ASC 606 revenue accounting, deferred revenue, allocations, and satisfaction events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable scalable reporting and analytics for Q2C KPIs, aging, revenue, and operational health\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;People Leadership \u0026amp;amp; Talent Development\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and mentor a high-performing team of application engineers, architects, and functional SMEs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear expectations, career paths,cross learning\u0026amp;nbsp; and development plans for team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of ownership, accountability, learning, and innovation\u0026lt;br\u0026gt;Provide coaching and hands-on guidance while scaling team capability and maturity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Stakeholder \u0026amp;amp; Program Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted partner to senior Finance, Accounting, IT, and Business leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional programs spanning multiple teams, vendors, and geographies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance competing priorities while maintaining delivery quality and stakeholder trust\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Billings-to-Cash / Revenue systems, with 5+ years in a senior technical leadership or people management role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 14 years of experience in Q2C , with at least 5 years in a\u0026amp;nbsp; senior leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven delivery of at least two (2) end-to-end implementations across Billing, AR, Revenue (ASC 606), and Cash processes, covering design, build, integration, go-live, and post-implementation stabilization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on expertise in Zuora Billing and Zuora Revenue, including subscriptions, usage, pricing, amendments, invoicing, payments, and ASC 606 revenue recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with Oracle Cloud AR and Oracle Revenue Management, including invoicing, cash application, collections, accounting events, and revenue recognition\u0026lt;br\u0026gt;Strong understanding of Billing → Revenue → ERP accounting flows across Zuora and Oracle ecosystems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience designing and governing complex, enterprise-scale integrations across SaaS platforms including Zuora, Oracle ERP, tax engines, payment gateways, banks, and usage mediation platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of financial close processes, including AR aging, reconciliations, revenue tie-outs, audit support, and SOX controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading large-scale programs, system implementations, transformations, and platform modernization initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership skills with experience building, mentoring, and leading global teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management, communication, and problem-solving skills, with the ability to influence senior business and finance leadership\u0026lt;br\u0026gt;Experience working in Agile delivery models, including backlog management, releases, upgrades, and production support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Engineering, Computer Science, Finance, or a related field (MBA preferred)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Zuora Billing Solution Architect and/or Zuora Revenue Solution Architect certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oracle Financials Cloud certification (AR or Revenue preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting high-volume, usage-based, or consumption billing models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to global billing, invoicing, localization, and tax compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting M\u0026amp;amp;A integrations within Q2C platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in enterprise architecture, platform governance, or COE-led operating model\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India \u0026amp;lt;Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi\u0026amp;gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26694,"name":"People Team","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7805163","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3409953,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4MK2544-1","value_type":"single_select"}],"id":7805163,"updated_at":"2026-04-30T04:46:26-04:00","requisition_id":"50350","title":"Senior Manager, Developer Evangelism","company_name":"Twilio","first_published":"2026-04-16T11:21:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Manager, Developer Evangelism, Americas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt; hundreds of thousands of businesses \u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help us inspire and lead a global network of millions of developers who will build the future of customer engagement. The Developer Evangelism Senior Manager will own developer relations in the North and Latin America regions, while sustaining a relationship that fuels every developer\u0026#39;s journey to know, use and love Twilio. The senior manager will address developer needs and partner with Marketing, Product, and additional teams in the region to ensure prioritization among regional programs and events.\u0026amp;nbsp; You will lead the regional team responsible for making our developer community successful as they build on Twilio. You will lead an organization of Developer Evangelists supporting different countries within North and Latin America and multiple business-critical functions. The leader will build partnerships across Developer Relations and represent Evangelism regional collaboration across the company.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Inspire and equip developers to build with Twilio products, ensuring an exceptional developer experience with Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active and authentic leader in the developer community wherever they gather online and offline.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate cross-functional collaboration and partner within Twilio to align with program and engagement objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and own the strategy for Developer Evangelism within the Americas region through cross-functional team collaboration and stakeholder management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate project plans, progress, and outcomes effectively to stakeholders at all levels within the North and Latin America regions and across the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practice servant leadership for the organization, developing the careers of the regional Evangelists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success and expand various Evangelism projects, programs, internal and external collaboration initiatives, through a metrics-driven approach.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the Developer Network’s strategy as a member of the extended leadership team, reporting directly to the Global Director.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and nurture the next generation of Developer Evangelists within the org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally across the company, across Marketing, Product and Sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with all levels of Twilio’s leadership, while representing the regional team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience working in Developer Relations, Developer Community and/or related areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of team leading or people management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading initiatives within Developer Relations, Community and/or Developer Marketing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally across not only a department but the entire company and doing so at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring and guiding ICs as they strive to realize their full potential.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excitement for serving and supporting developer communities with authenticity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in cross-functional collaboration with teams like sales, support, product, marketing and additional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and collaborative problem-solving skills, with a focus on data-driven decision-making for system and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in storytelling to highlight developers building on Twilio and inspire others.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the North America and Latin America developer and industry landscape, including local communities, events and programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with project management tools and methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships across all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and ability to navigate the emerging technology environment in order to deliver the latest in the Developer Relations function for the industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent skills in influencing, problem-solving, consensus-building, and strong interpersonal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of organizing and running developer program activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience leading relevant functions within Developer Relations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience serving developers in the community through Developer Evangelism and/or related Developer Relations functions, specifically within a region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional fluency in Spanish or Portuguese\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240.00 - $235,300.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360.00 - $276,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 23rd, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7814928","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3412542,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NM4SLS1804-1","value_type":"single_select"}],"id":7814928,"updated_at":"2026-05-04T15:46:06-04:00","requisition_id":"50388","title":"Senior Manager, GTM Center of Excellence","company_name":"Twilio","first_published":"2026-04-21T17:19:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Manager, GTM Center of Excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a Senior Manager to join the Strategic Operations pillar within Sales, Operations and Enablement.\u0026amp;nbsp; The team lead of this pillar is the architect of how our global sales organization measures success and reviews performance. You will move the organization away from reactive reporting toward a defined, consistent and proactive model. You will be responsible for designing the standardized frameworks for forecasts, pipeline reviews, etc. ensuring that a leader in London is looking at the business exactly the same way as a leader in San Francisco.\u0026amp;nbsp; This is a collaborative leadership role.\u0026amp;nbsp; You will act as a consultant to our Global Sales Leaders, incorporating their field-level feedback to ensure our operating cadences are not just \u0026quot;corporate requirements,\u0026quot; but high-value tools that help them drive their business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Global Operating Rhythm:\u0026lt;/strong\u0026gt; Design and enforce a unified GTM operating cadence, establishing standardized reporting and meeting structures for forecasts, pipeline reviews, MBRs, and QBRs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metric Governance:\u0026lt;/strong\u0026gt; Define and maintain the global \u0026quot;Single Source of Truth\u0026quot; for all KPIs, ensuring absolute consistency in definitions and reporting across all regions and business units.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Review Playbooks:\u0026lt;/strong\u0026gt; Build standardized frameworks that enable sales leadership to proactively identify performance gaps—across headcount, pipeline, and revenue—before they impact end-of-quarter results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Early Warning Systems:\u0026lt;/strong\u0026gt; Develop and manage a suite of leading indicators (e.g., pipeline hygiene, activity metrics, and stage conversion) to identify risks and opportunities within the GTM engine in real-time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Capacity \u0026amp;amp; Execution Tracking:\u0026lt;/strong\u0026gt; Own the Twilio GTM capacity model to ensure the organization is scaling as planned (headcount, ramp, and productivity), partnering closely with Finance and HR to maintain alignment with budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Feedback Integration:\u0026lt;/strong\u0026gt; Partner with global sales leaders to incorporate field-level feedback into the operating cadence, ensuring centralized systems remain relevant and high-value for the people running the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Quality Control:\u0026lt;/strong\u0026gt; Lead and develop a high-performing team, ensuring all executive-level deliverables meet the highest standards of data accuracy, narrative clarity, and professional polish\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in Revenue Operations, Sales Strategy, or Management Consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work with strong-willed Sales Leaders, incorporating their feedback while maintaining the integrity of global standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building operating frameworks for organizations with 500+ reps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in modeling (Excel/SQL/Tableau) with a focus on sales capacity and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to tell a compelling story with data and hold senior VPs accountable to the global operating standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960 - $228,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7066029","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3191427,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":7066029,"updated_at":"2026-04-30T04:46:22-04:00","requisition_id":"49051","title":"Senior Manager, Machine Learning","company_name":"Twilio","first_published":"2026-02-17T18:27:46-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Engineering Manager - Trust Intelligence Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Traffic Intelligence organization at Twilio establishes trusted communications, ensuring that every interaction is safe, wanted and legal. This position is needed to build advanced machine learning models and robust data pipelines that enable fast, accurate risk predictions and decisions at scale across all communication channels including messaging, voice, email. The engineering team leads systems that are highly scalable and determines if the communications are legal; and wanted in near real time or prior to the communications being sent from the platform. This role requires a blend of technical depth in distributed systems and a strategic mindset to partner with Product and Engineering leaders to execute an AI/ML roadmap.This role interfaces with several key stakeholders and works on initiatives that are tracked at the executive level.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and Mentor a team of talented Machine Learning and Data Engineers with various levels of experience and positively influencing their careers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Managers and Architects to distill customer needs into actionable technical requirements and long-term roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure best engineering practices \u0026amp;amp; oversee end-to-end execution of large-scale ML solutions with operational excellence.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with data platform teams to build robust, scalable batch and real-time data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Fraud and Compliance\u0026amp;nbsp; Operations team and the Data Analytics team to identify and understand the ever-changing landscape of fraud vectors and then take action to keep up with new forms of fraud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other product and development teams to ensure that Twilio’s new and existing products incorporate anti-fraud efforts and publish the appropriate data to our fraud-fighting tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for agile processes, continuous integration (CI/CD), automated testing, and sophisticated model monitoring to minimize \u0026quot;toil.\u0026quot;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Institute and maintain a rotating on-call incident escalation and response processes for the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage highly critical risk platform tools in the cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own reliability for the team’s services and participate in an on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to prioritizing multiple issues in a high-pressure environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand complex architectures and be comfortable working with multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct short term and long term planning to achieve team’s goals identifying both tactical and strategic commitments and gaps while performing capacity management and ruthless prioritization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10–14+ years of total experience in machine learning /data engineering.\u0026lt;br\u0026gt;5+ years of experience leading and managing engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of shipping and maintaining ML models in a fast-paced, production environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing highly-available full stack applications and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stellar communication, organization and management skills with proven track record in an agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain your technical and business decisions succinctly as well as in detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Languages: Expert proficiency in Python. Familiarity with Java or Scala is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ML Frameworks: Deep experience with PyTorch, TensorFlow, or Keras.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Tools: Experience with Kafka, Apache Spark, Hadoop, Presto, and DynamoDB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Platforms: Significant experience with AWS (specifically SageMaker, EKS, or ECS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability: Familiarity with tools like Datadog and Grafana.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in fraud/compliance domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of telecommunications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with popular LLMs and latest developments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200 - $259,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360 - $274,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $243,680 - $304,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until May 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7755317","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3387069,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TM4EG2124-1","value_type":"single_select"}],"id":7755317,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"50205","title":"Senior Manager, Platform Engineering - Secure Supply Chain","company_name":"Twilio","first_published":"2026-03-25T21:00:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next\u0026lt;strong\u0026gt; Senior Manager, Platform Engineering - Secure Supply Chain.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead Twilio\u0026#39;s Platform Engineering Secure Supply Chain team, which provides critical infrastructure for software development across the company. The team owns systems spanning source control management, build systems, and artifact management, ensuring secure and efficient software delivery for all of Twilio. This leader will drive strategy, operational excellence, and cross-functional collaboration with Security, Compliance, and Product Engineering teams while creating leverage and centralizing the cost of change across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop a team of engineers responsible for Twilio\u0026#39;s secure supply chain infrastructure, including source control management (SCM), build systems, and artifact management platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and execute strategic vision for secure supply chain capabilities that create leverage and centralize the cost of change across the entire engineering organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Security, Compliance, and Product Engineering leadership to establish and enforce secure supply chain standards, policies, and best practices company-wide\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational excellence through metrics, service level objectives, and continuous improvement initiatives that balance security requirements with developer productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with internal customers and stakeholders, translating business needs into technical solutions and roadmap priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop engineering talent through coaching, mentorship, and career development while fostering a culture of ownership, collaboration, and technical excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion automation, self-service capabilities, and platform thinking to scale secure supply chain practices across Twilio\u0026#39;s diverse product portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with peer engineering leaders across the Platform organization to ensure cohesive technical strategy and efficient delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical strategy, progress, and challenges effectively to senior leadership and cross-functional stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in software engineering, platform engineering, or infrastructure roles, with at least 4+ years in engineering management leading teams of 8-12 engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading platform engineering team and developer platform initiatives at scale in complex, multi-product organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams through significant technical migrations or platform modernization efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep technical knowledge of source control systems (GitHub), build systems (Buildkite, GitHub Actions, Harness), and artifact management platforms (Artifactory, Nexus, container registries)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of secure supply chain practices in cloud environments (AWS, GCP, Azure) including cloud-native CI/CD, container security, infrastructure-as-code, and cloud service integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience partnering with Security and Compliance teams to implement security controls, vulnerability management, and compliance requirements without compromising developer velocity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong people leadership skills including hiring, performance management, coaching, and developing high-performing engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and communication skills with ability to influence and align cross-functional partners at all levels of the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinking with ability to balance short-term execution against long-term vision and organizational impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing budgets, vendor relationships, and making build-vs-buy decisions for platform capabilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with software supply chain security frameworks (SLSA, SBOM, vulnerability scanning, dependency management)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in highly regulated industries or companies with significant compliance requirements (SOX, PCI, SOC2, FedRAMP, ISO)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open source projects or industry thought leadership in secure supply chain or developer platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $207,200.00 - $259,000.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $219,360.00 - $274,200.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $243,680.00 - $304,600.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 6, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7382645","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3290895,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SM4SLS314-C","value_type":"single_select"}],"id":7382645,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49780","title":"Senior Manager, Strat Accounts - RoA","company_name":"Twilio","first_published":"2025-12-15T23:43:16-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Senior Manager - Strat Accounts, RoA\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead our Strategic Accounts team. This person will lead, mentor, and scale a high-performing team of full-cycle account executives, who are passionate about working with large clients across Rest of Asia (RoA) - The ideal candidate will lead relationships with our largest customers who consume our messaging, voice, platform email and customer data platform services. You will be directly responsible for protecting and growing Twilio’s business across your assigned customers As a leader, you will drive along with your team highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Talk with potential strategic customers, where you spend time learning about their needs, and then through consultation, develop a strategic plan to help their service thrive through the use of Twilio’s communication and segment platform.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success in leading and building high-performing enterprise sales teams. Understand how to manage your team to deliver more than they may think is possible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable allowing your team to be Owners of their own business. Sometimes this means giving them autonomy and trusting their decisions, but stepping in and coaching when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with and coordinate cross-functional internal teams (Sales Development, Legal, Engineering, Security, Marketing, Product) to efficiently navigate complex sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience with 4 years in building teams, managing all monthly forecasting, and can support fiscal planning and revenue tracking for all major accounts in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding revenue targets \u0026amp;amp; business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience in selling CPaaS or SaaS and managing complex sales negotiations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical and data driven; an innovative thinker and creative problem solver who is naturally curious.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who can work with minimal supervision to drive results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity and working cross-functionally in a high growth business landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree or equivalent required. MBA a plus (not required)\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills and strong executive presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in a local APAC language would be beneficial.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energy and enthusiasm with a willingness to travel.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 35% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7657993","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372124,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3IT6473-1","value_type":"single_select"}],"id":7657993,"updated_at":"2026-05-08T10:33:37-04:00","requisition_id":"50132","title":"Senior Network Engineer","company_name":"Twilio","first_published":"2026-03-13T13:36:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Network Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, operate and support the global Twilio IT network infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep track of network assets, including network hardware and software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholder teams to determine current and future network needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop methods and tools to be used to test and implement new LAN/WAN systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formulate strategies to maintain and upgrade network systems efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain documentation for network design, IT network standards and process.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services and networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience with AWS cloud services and networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing and switching protocols\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on knowledge of network monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of network security to implement security policy for compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient skill in WIndows, Mac, Linux client networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in troubleshooting network problems at different OSI model layer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;University degree in computer science or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cisco CCNA/CCNP Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zscaler Zero Trust Systems experience and/or certifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting language with API automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure as code (IaC) using Terraform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ITIL framework and its application in a network environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be Remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way and perform job duties\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7611862","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3361348,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS1415-1","value_type":"single_select"}],"id":7611862,"updated_at":"2026-05-05T19:48:36-04:00","requisition_id":"49699","title":"Senior Principal Pre-sales Engineer, Product Specialist","company_name":"Twilio","first_published":"2026-03-03T19:50:45-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Principal Pre-sales Engineer, Product Specialist!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support the Trust, Identity \u0026amp;amp; Compliance vertical within the Specialist Organization. In this role, you will architect and validate Twilio’s most complex, highest-impact, multi-product opportunities by translating Twilio’s portfolio into secure, scalable, and executive-ready architectures. You will operate as the regional technical authority for your specialty, partnering tightly with Generalist Solutions Engineers (SEs) and Account Executives (AEs) while engaging Enterprise Strategists and Value Engineers to accelerate outcomes. You’ll also serve as a key bridge between GTM and R\u0026amp;amp;D—codifying repeatable architecture patterns, elevating field capability, and influencing roadmap through formal interlocks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scope and validate architectures with emphasis on:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identity verification and authentication flows (MFA, OAuth/OIDC, JWT, API-driven identity, step-up auth)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure-by-design architectures reducing fraud/abuse (signals, risk engines, rate limiting, secure enrollment)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance and audit readiness (e.g., GDPR, DORA), data residency, and governance controls\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive influence via Product \u0026amp;amp; R\u0026amp;amp;D interlock, GTM product escalations, and PDLC feedback mechanisms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record building repeatable architectures/plays that scale across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an overlay or specialist presales capacity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with product on strategy, positioning, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $160,500.00 - $200,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $169,400.00 - $211,700.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $178,300.00 - $222,800.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until June 01, 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7707977","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3387049,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6AD5376-1","value_type":"single_select"}],"id":7707977,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"R260315","title":"Senior Principal, Technical Program Management (Research \u0026 Development)","company_name":"Twilio","first_published":"2026-04-06T09:11:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Principal, Technical Program Management within Research \u0026amp;amp; Development (R\u0026amp;amp;D).\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Senior Principal Technical Program Manager to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R\u0026amp;amp;D\u0026#39;s business impact. You\u0026#39;ll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering \u0026amp;amp; Product organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a trusted strategic advisor, you will play a critical role in driving alignment, setting priorities, and delivering high-impact programs that advance strategic initiatives. The Senior Principal, Technical Program Management is highly visible and requires a strong balance of strategic insight, execution excellence, and cross-functional leadership. You will navigate seamlessly between big-picture planning and hands-on delivery to ensure key initiatives move forward in a dynamic, scaled agile environment. You\u0026#39;ll also be expected to adapt your program portfolio proactively in response to evolving business needs and organizational complexity. Your expertise in your domain areas is regarded as expert level and authoritative, both within R\u0026amp;amp;D and across the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs\u0026amp;nbsp; that define the future of Twilio’s platforms. You manage systemic complexity and high-stakes risk while serving as the primary technical point of contact for SVPs and executive leadership on mission-critical programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect the end-to-end execution framework, including global sequencing logic, multi-tier governance, architectural integration patterns, and enterprise-grade operational success metrics. You ensure the strategy accounts for technical debt retirement and long-term platform health, moving beyond a project plan to build a sustainable delivery engine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate Cross-Portfolio Alignment: Own the master execution roadmap for complex, interdependent product suites. You identify and resolve structural misalignment between engineering roadmaps, surfacing high-stakes tradeoffs and resource reallocations to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner deeply with lead engineers/architects to evaluate technical approaches, integration patterns, and operational risks; ensure plans reflect real system constraints, failure modes, and readiness requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define Systems of Accountability: Establish the organizational \u0026quot;operating system\u0026quot; for high-stakes programs. Beyond RACI, you define the standards for how cross-functional teams interact, ensuring clear ownership across siloed domains when technical priorities conflict.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate Ecosystem-Wide Impacts: Proactively identify \u0026quot;hidden\u0026quot; technical requirements across the platform (e.g., global security / compliance shifts, complex billing migrations, or observability gaps) and ensure they are integrated into the core technical design, not treated as afterthoughts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scale R\u0026amp;amp;D Excellence: Design and institutionalize durable program frameworks and technical readiness standards that elevate the execution maturity of the entire global R\u0026amp;amp;D organization. You build the playbooks that become the Twilio standard for large-scale engineering delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Force Multiplier \u0026amp;amp; Mentor: Mentor to Principal TPMs and Engineering Leads. You raise the collective bar for technical risk management, executive storytelling, and high-velocity decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience: 12+ years of experience leading massive-scale technical programs in a high-growth, distributed systems and software engineering domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Technical Leadership: Proven ability to influence technical direction and architectural decisions at the VP/SVP level, with a track record of steering programs through complex technical pivots.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Systemic Execution Expertise: Expert-level mastery in defining execution strategies for programs with hundreds of engineers; you have a \u0026quot;spidey sense\u0026quot; for identifying integration risks and failure modes before they manifest.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Influence: Exceptional ability to frame highly technical challenges into strategic business narratives, driving consensus among senior executives with competing priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architectural Fluency: Deep technical depth in cloud-scale infrastructure, API-first design, and distributed systems. Proven experience influencing Staff/Principal/Distinguished Engineers and challenging assumptions when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational Rigor: Demonstrated success in building and scaling operational readiness frameworks using self-service tools to surface status, actions, and KPIs across a multi-thousand-person R\u0026amp;amp;D organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mastery of Ambiguity: A proven track record of bringing order to chaos, creating high-functioning execution structures in environments where specifications, technologies, and market demands are in constant flux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Master’s in computer science or engineering or a related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of technical program management at hyperscaler or Fortune 100 cloud software/infrastructure companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise in global-scale communications (Telephony, SMS, CPaaS) or high-throughput distributed platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading \u0026quot;company-bet\u0026quot; transformations, such as major cloud migrations or foundational platform re-architectures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $188,240.00 - $235,00.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $199,280.00 - $249,100.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $221,360.00 - $276,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 20th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79911,"name":"Program Management (Project, Program, Agile, Technical)","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7664688","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3373577,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4MK5594-1","value_type":"single_select"}],"id":7664688,"updated_at":"2026-05-04T15:48:11-04:00","requisition_id":"50075","title":"Senior Product Marketing Manager, Data","company_name":"Twilio","first_published":"2026-03-04T17:04:23-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Product Marketing Manager, supporting Twilio data products, including Twilio Segment customer data platform (CDP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Data is complex; our story shouldn\u0026#39;t be. We’re seeking a Senior Product Marketing Manager who thrives on transforming complex technical concepts into human-centric narratives that resonate.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’re someone who isn\u0026#39;t afraid to get under the hood of our data products to truly understand how they work, so you can communicate how they change the game for our customers. You build domain expertise through market and customer research, using those insights to craft impactful messaging and positioning that differentiates Twilio in the market. You’ll partner with Product and other cross-functional teams to refine product strategy, influence roadmap, and drive product launches that grow awareness and adoption.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling, audience-specific messaging, positioning, and content that differentiates all of Twilio’s data products in the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a deep understanding of our customers and user personas through research and direct engagement, and use that insight to shape our go-to-market strategy, use cases, and product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional product launches, working across Marketing, Product, Sales Enablement, GTM, and Support teams to drive awareness, demand, and usage of data products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion our customers while influencing product development and ensuring alignment with customer needs through the Twilio Product Development Lifecycle (PDLC).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate technical product features (e.g., pipelines, data warehouse interoperability, identity resolution, governance, APIs, etc.) into differentiated narratives, customer outcomes, and value-driven proof points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate customer advocates in partnership with Customer Marketing to drive awareness through written case studies, blogs, and speaking engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 5+ years experience in product marketing or technical marketing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have worked in product marketing in the customer data, data warehouse, or customer experience technology space.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a proven ability to synthesize complex, technical product features into simple, value-driven stories that resonate with both technical buyers and C-suite executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know how to turn data into a story. You know how to turn a story into a presentation. You are able to clearly articulate complex concepts to leave a lasting impression.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a \u0026quot;get under the hood\u0026quot; mindset with the ability to understand data architectures, APIs, and CDP workflows enough to explain them accurately to any audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strategic thinker—you like to build a deep domain expertise through primary and secondary research and can apply that research to develop positioning, thought leadership, and marketing campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know how to enable and educate internal audiences to drive meaningful and actionable content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can get things done. We want to talk about how you manage projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You enjoy working on impactful projects in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You believe customer and employee experiences need to evolve with the new technology available\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience required.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have experience marketing highly technical platform products to developers, data engineers, and/or\u0026amp;nbsp; technical marketers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You continuously track developments in the AI market—new AI models, buyer needs, and emerging use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve demonstrated an ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are highly organized, with the ability to prioritize, run multiple workstreams, and deliver on deadlines in a fast-paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $151,120 - $188,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7821487","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414465,"location":{"name":"Remote - Alberta, Canada (DNU)"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5333-1","value_type":"single_select"}],"id":7821487,"updated_at":"2026-05-08T10:29:03-04:00","requisition_id":"50311","title":"Senior Sales System Engineer 3","company_name":"Twilio","first_published":"2026-04-16T19:17:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Senior Sales System Engineer ( Application Engineer 3 )\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Senior Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data,\u0026amp;nbsp; and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a \u0026quot;can do\u0026quot; attitude, and is comfortable asking questions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize SOQL API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in technical analysis activities together and document requirements for application Integration and also involved in integration design activities working with architects and other stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and assure quality in all code entering our codebase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually evaluate and refactor our existing codebase for increased extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement solutions specifically designed to stay within Salesforce multi-tenant constraints (e.g., Heap Size, CPU timeouts, and SOQL limits).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn new technologies depending on project requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of experience building and maintaining Salesforce environments supporting enterprise-scale systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have hands-on experience building Lightning Web Components, Apex,SOQL GitHub, and other CI/CD tools within Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Salesforce integration patterns (REST/SOAP APIs, platform events, asynchronous processing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience designing Salesforce data models for complex workflows and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI-assisted development tools (e.g., Claude, Cursor) to accelerate the development of Apex code, Flows, and Salesforce metadata while maintaining code quality and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug issues, troubleshoot errors, and help maintain existing Salesforce solutions for performance and reliability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with team members, business analysts, and stakeholders to understand requirements and implement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay updated with Salesforce features, tools, and releases while continuously improving technical and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in developing unit tests with assertions for core functionality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;​​Platform Developer 1 and ​​Platform Developer 2 certification\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SQL, Python, Data Cloud, Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with MuleSoft/Informatica or similar middleware\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and deploying through Heroku.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agentforce (AI bots, agent assistance, automated routing and classification) Einstein, AI tools/technologies , Tray.io\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in British Colombia, Alberta, or Ontario Canada\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD $109,600 - $137,000\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":84512,"name":"Remote - Alberta, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7747554","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3397446,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7747554,"updated_at":"2026-05-08T10:26:39-04:00","requisition_id":"49835","title":"Senior Software Engineer","company_name":"Twilio","first_published":"2026-03-27T08:39:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026amp;nbsp;is needed to add to our Voice Connectivity Trust team to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Figure out novel ways of solving customer problems for the Voice channel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related engineering field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work well in a team setting and both highly motivated and motivating\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate how you effectively use AI to deliver value efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge\u0026amp;nbsp; and experience working with SIP protocol\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience working with Stir/Shaken protocol\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7595407","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3356905,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7595407,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49544","title":"Senior Software Engineer","company_name":"Twilio","first_published":"2026-02-19T13:50:01-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as a Senior Software Engineer for Stytch, where you\u0026#39;ll shape the next generation of fraud prevention products.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer you will help develop Stytch’s fraud detection and prevention products as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity and fraud prevention experiences. You’ll primarily work on our Device Fingerprinting product that detects bots, manual abuse, and highly sophisticated reverse engineering to help protect our customers’ from fraud and abuse. You’ll partner closely with product and engineering leadership to evolve our detection techniques to continue to stay ahead of threats. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own fraud detection capabilities for Stytch’s fraud platform on Twilio—go deep on browser and device internals for complex signal collection to improve identification of bad actors and keep our customers safe..\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into technical plans, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and adopt new technologies or strategies when they improve outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years experience in designing, building and operating production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with C/C++, production experience not necessary\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Javascript, Go, WebAssembly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with reverse engineering and/or reverse engineering detection and prevention such as experience with browser automation, botting, and/or fraud detection and defense techniques\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offensive and/or defensive security software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote in the US\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,700 - 173,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146,800 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $163,100 - 203,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until May 21st, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7662058","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372976,"location":{"name":"Remote - United Kingdom"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7662058,"updated_at":"2026-05-08T10:32:43-04:00","requisition_id":"49842","title":"Senior Software Engineer","company_name":"Twilio","first_published":"2026-03-09T08:28:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to deliver the best-in-class Twilio SDK experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio’s SDK engineering team builds robust, powerful SDKs and a GraphQL layer to enable developers build their own Contact Center UIs and real-time AI Contact Center products. Many other teams rely on integrating and exposing their services via the Unified SDK layer to deliver their advanced features to our customers. The position is especially critical in supporting Twilio’s expansion and will be central to creating a core product that provides leverage to all of Twilio’s Flex Contact Center and engineering teams!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain large-scale backend services with a focus on reliability, availability, scalability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical design efforts and ensure architecture decisions are well-documented and future-proof.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with senior engineers, product managers, and cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion high-quality engineering practices, including automated testing, maintainable code, and thorough documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously improve Twilio’s developer experience for SDK customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customers by troubleshooting issues and promoting backend and SDK best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to operational excellence by maintaining a high reliability bar and participating in incident response and system improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s/Master’s in Computer Science, Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience building and operating cloud-scale backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in backend languages such as Java or Scala.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience authoring technical specifications and delivering end-to-end system designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong fundamentals in concurrency and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with AWS or other cloud platforms at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to maintain a high operational excellence bar and mentor junior engineers on reliability and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to thrive in collaborative, fast-moving teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and critical thinking skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Any prior experience building SDKs and GraphQL BFF layer is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to establish backend engineering guidelines and represent the team within the broader Twilio engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for delivering high-quality products and continuously learning new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of ownership and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable navigating ambiguity and driving clarity in evolving environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the UK\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79090,"name":"Remote - United Kingdom","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7535345","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3336709,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7535345,"updated_at":"2026-05-08T10:34:06-04:00","requisition_id":"49847","title":"Senior Software Engineer","company_name":"Twilio","first_published":"2026-01-26T06:59:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed\u0026amp;nbsp;to build and operate the critical infrastructure that powers webhook delivery across all Twilio products. You\u0026#39;ll design features, implement system improvements, and shape the future of this high-scale platform service that dispatches billions of webhooks to customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Backend Engineer, you\u0026#39;ll develop Java services and manage Kubernetes infrastructure to deliver features and improvements to Twilio Webhooks. Engineering teams at Twilio operate as autonomous mini-startups, giving you ownership and impact.\u0026amp;nbsp;Learn more about Twilio Webhooks: \u0026lt;a href=\u0026quot;https://www.twilio.com/docs/usage/webhooks\u0026quot;\u0026gt;https://www.twilio.com/docs/usage/webhooks\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, test rigorously and support microservices at scale in a collaborative environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and implement operational best practices and serve on-call for the team’s services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate quickness in learning and interest in teaching others. Take part in sprint and quarterly planning ceremonies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a highly collaborative team, sharing your ideas and requesting feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex ideas simply through verbal and written communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of backend development experience, preferably with Java/Python/Go.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience consuming and designing mature REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working with Cloud technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated cross-team communication and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with engineering best practices in all phases of the software development life cycle.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with or interest in designing and operating reliable, scalable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computer Science degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work experience on a customer-facing product\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work carefully and methodically on high-impact, mission-critical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying and operating services on Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building fault-tolerant backend services on top of AWS managed services (like databases, caches)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with high traffic, highly scalable systems and complex code bases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability tooling (Prometheus, Grafana, Datadog, Rollbar…)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Spain or Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7394811","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3295666,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7394811,"updated_at":"2026-05-08T10:35:24-04:00","requisition_id":"49654","title":"Senior Software Engineer- Video Signalling ","company_name":"Twilio","first_published":"2025-11-14T04:26:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to design, build, and optimize the core signalling infrastructure that powers real-time video communications for our customers. You will play a key role in ensuring high performance, reliability, and scalability of our video platform, enabling seamless and secure video experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain video signalling protocols and server components for real-time video calls (e.g., WebRTC, SIP, RTCP/RTP) in a highly scalable distributed system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional distributed teams and various stakeholders to deliver high-performance, low-latency media experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure secure transmission and compliance with industry best practices (e.g., end-to-end encryption, privacy standards).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural decisions and code reviews, mentoring junior engineers as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with advancements in real-time communications and video technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and resolve signalling and media operational issues, with opportunities to enhance existing troubleshooting processes and tools; build tools and analytics for call quality and debugging (e.g., log analysis, packet traces).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the refinement of the team\u0026#39;s ticket backlog, estimating work and follow Agile ceremonies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with complex distributed systems or real time systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in the cloud, AWS, Google, Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-threading, concurrency and asynchronous software development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors in Computer Science or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Video services as a part of on-call duties\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bonus points for experience with one of the following technologies: Rust/C++,\u0026amp;nbsp; WebRTC, Gstreamer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7600886","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3358146,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":7600886,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49955","title":"Senior Strategic Account Executive","company_name":"Twilio","first_published":"2026-02-12T06:43:02-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Strategic Account Executive\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the RVP, Strategic Account Rest of Asia, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers with a focus on North Asia enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More than 10 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in supporting Chinese territories with coverage of DeFi (cryptocurrency) enterprises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of developing, growing and delivering revenue \u0026amp;amp; gross profit results, especially for large-scale and enterprise customers in North Asia (Hong Kong \u0026amp;amp; China).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Fluency in Mandarin (speaking and writing) is desired to work with the Chinese customers\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CDP \u0026amp;amp; CPaaS experience is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of the customer experience (CDP + CPaaS) business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing High Tech Chinese enterprises, including DeFi \u0026amp;amp; cryptocurrency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, based in Singapore\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7588505","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3354548,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":7588505,"updated_at":"2026-05-05T08:21:59-04:00","requisition_id":"50110","title":"Senior Strategic Account Executive","company_name":"Twilio","first_published":"2026-02-12T06:14:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Senior Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the RVP, Strategic Account Rest of Asia, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers with a focus on India and Thai enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More than 10 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in supporting Thailand territories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of developing, growing and delivering revenue \u0026amp;amp; gross profit results, especially for large-scale and enterprise customers in Asia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Thai (speaking and writing) is desired to work with the Thai customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Bachelor’s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CDP \u0026amp;amp; CPaaS experience is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An understanding of the customer experience (CDP + CPaaS) business model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high tech Thai enterprises\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7700603","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3384691,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP5SLS635-E","value_type":"single_select"}],"id":7700603,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"R260302","title":"Senior Strategic Account Executive - ISV","company_name":"Twilio","first_published":"2026-03-12T12:24:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Strategic Account Executive on our ISV team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support the management and growth of our messaging business with Independent Software Vendors (ISVs) in North America. In this role, you will be directly responsible for the success of Twilio’s messaging business in the ISV segment in North America - supporting the development and growth of existing customers, as well as driving new business processes for prospective customers. Twilio supports some of the largest and fastest growing ISVs in the US and Canada, spanning industries such marketing, business automation, and customer care. Account Executives on the ISV Sales\u0026amp;nbsp; team are experts in the messaging, voice and email space and Twilio’s offerings - and act as key members of our go-to-market teams in developing and optimizing business critical customer engagement use cases with Twilio messaging solutions. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cultivate the continued growth of key messaging, voice and email use cases by our strategic ISV customers on the Twilio platform.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own highly analytical and consultative sales cycles to retain business in competitive vendor sourcing cycles, expand business into new use cases, and win new ISV messaging customers to the Twilio platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross functionally with services, product, and finance to develop long range account plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer to Twilio’s products t and carrier relations teams.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an active expert in the communications space - staying abreast of key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7-10+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering market driven results, especially to scale and enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to operate as part of a team, in a overlay sales capacity\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as advertising optimization, investment banking, security or commodity trading especially in non-standard segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $158,632 - $198,290.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440 - $209,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256 - $ 220,320.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7772687","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3403519,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3FI6123-1","value_type":"single_select"}],"id":7772687,"updated_at":"2026-05-08T10:28:57-04:00","requisition_id":"50356","title":"Senior Tax Accountant","company_name":"Twilio","first_published":"2026-04-01T12:17:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Tax Accountant.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a \u0026lt;strong\u0026gt;Senior Tax Accountant \u0026lt;/strong\u0026gt;to join our International Tax team in Ireland. This position works as part of a global specialist International Tax Team. This role is designed for a technically strong tax professional who is also \u0026lt;strong\u0026gt;tech-forward\u0026lt;/strong\u0026gt;. You will manage the traditional pillars of Irish and International Tax compliance, but you will be empowered to use AI and data automation tools to streamline workflows, reduce manual reconciliations, and focus on high-value strategic analysis. You will be a key player in ensuring our international entities stay compliant while helping the team scale during a period of significant growth and transformation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work as part of the International Tax team gathering, validating and compiling quantitative and qualitative tax information from multiple internal and/or external sources to ensure accuracy and completeness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance \u0026amp;amp; Statutory Reporting: \u0026lt;/strong\u0026gt;Own the end-to-end preparation and filing of international corporate income tax returns and manage the tax components of local statutory financial statements and audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tax Provisioning (ASC 740): \u0026lt;/strong\u0026gt;Assist with quarterly and annual global tax provisions for international entities, focusing on improving the accuracy of US GAAP to local GAAP reconciliations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modernized Research: \u0026lt;/strong\u0026gt;Utilize AI-driven research tools to monitor and summarize complex legislative changes (such as Pillar Two or local incentives) and draft technical memos.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Automation: \u0026lt;/strong\u0026gt;Identify opportunities to use low-code tools (such as Power Query) or AI assistants to automate data collection from ERPs (Oracle/NetSuite), reducing manual workpaper preparation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Partnership: \u0026lt;/strong\u0026gt;Act as a bridge between Tax and Finance, ensuring that tax data is clean, accessible, and ready for reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Assist in monitoring country-level tax law updates, performing tax research, interpreting changes, and documenting the Company\u0026#39;s tax positions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development and maintenance of strong internal controls and governance over international income tax compliance and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement initiatives across the international tax function, championing technology and automation to drive efficiency and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of tax experience in a Big 4 firm or a multinational corporate tax department. • Bachelor\u0026#39;s degree in Accounting, Finance, or Law. Professional tax qualification (AITI/CTA) or Accounting qualification (ACA/ACCA) is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-forward mindset: experience using AI tools (e.g. ChatGPT/Claude) for research or data tools (Power Query/Alteryx) for data clean-up is a strong advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Microsoft Excel, with an interest in moving from manual spreadsheets toward automated pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Working knowledge of Oracle Fusion, or similar ERP/EPM systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain complex tax concepts clearly to stakeholders in a fast-paced tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pillar Two / BEPS developments and their compliance implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A desire to maintain and enhance Twilio\u0026#39;s unique culture and an ongoing commitment to continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Ireland\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7743247","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3396205,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS1453-1","value_type":"single_select"}],"id":7743247,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"49702","title":"Senior Value Engineer","company_name":"Twilio","first_published":"2026-03-25T21:25:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Value Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio Value Engineering partners closely with the Global Sales and Specialist Organisations, directly supporting sales and expansion opportunities within our top accounts. You will engage customer executives and decision-makers to present the strategic and financial impact of Twilio’s Customer Engagement Platform. We are looking for a creative, self-motivated individual with a builder-mindset to articulate how AI-enhanced communications and unified data meet key business objectives and drive critical business outcomes. As part of the NAMER Value Engineering team, you will be a “go-to person” for sales and customer success management \u0026amp;nbsp;to define our strategy for supporting, educating and scaling the Value Engineering Program across the region.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the “go-to person” for go-to-market teams and sales leadership in your supported territory for value-related expertise, direct opportunity support and scaled activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales management, account executives, solution engineering, sales specialists and other pre- and post-sales teams to support sales and expansion pursuits within your region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver compelling, CFO-ready business case presentations, POVs and financial models (ROI \u0026amp;amp; TCO) aimed at accelerating, justifying, and/or expanding sales and renewal opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with prospective and existing customers, alongside sales and other functions, to identify, prioritize and quantify key business drivers and metrics;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate internal and external discovery to map out customers\u0026#39; \u0026quot;as is\u0026quot; and \u0026quot;to be\u0026quot; business processes across a wide range of companies and industries\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an active role in the evolution of Twilio’s Value Engineering team and methodology. We expect team members, whether individual contributors or leadership, to be ‘builders’ and take a hands-on role in the continuous improvement of this best-in-class VE practice; specifically help lead, build, evolve Value Selling and Realization processes, templates, and tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in management consulting, value consulting, value engineering, value realization, financial/investment analysis and/or other applicable roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence and presentation skills, comfortable collaborating with and co-presenting to C-suite executives (CIO, CMO, CFO)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in prompt engineering and generative AI tools to accelerate the Value Engineering lifecycle; specifically using AI tools to synthesize discovery notes, automate the creation of customer-facing materials, and audit ROI formulas for logic, consistency, and scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A self-starter who thrives in working collaboratively and cross-functionally -\u0026amp;nbsp; particularly with Sales, Customer Success, Solution Engineering and other key partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented, strategic thinker with deep quantitative analysis and financial modeling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how Marketing, Product, and Support functions operate at enterprise companies specifically regarding omnichannel orchestration, customer lifecycle messaging, and the integration of real-time signals into automated engagement workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading SaaS, B2B or other customer/client engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in technology, Enterprise Software, customer engagement channels ( messaging, SMS/RCS, contact centers, voice, email) , or martech related software\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree in a financial discipline, or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : 108,960.00 - 136,200.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): 115,040.00 - 143,800.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: 121,100.00 - 151,350.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;April 15th\u0026lt;/strong\u0026gt; but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7705692","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3386514,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3BS6463-1","value_type":"single_select"}],"id":7705692,"updated_at":"2026-05-08T10:30:53-04:00","requisition_id":"49989","title":"Senior Zendesk Business Systems Analyst","company_name":"Twilio","first_published":"2026-03-17T11:47:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Senior Zendesk Business Systems Analyst and Admin, Support Systems\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to bring our Customer Support and Operations teams to the next level with systems, tools and automated workflows that improve their productivity. Twilio is seeking a Business Systems Analyst with strong application configuration, system architecture, and workflow building skills.\u0026amp;nbsp; In this role, you will partner with our Customer Support and Operations teams to understand their business needs and deliver appropriate systems solutions. You will work closely with our program managers, data, systems and engineering teams to enable world-class experiences for our customers and internal business teams at Twilio. You will have the expertise to design and configure enterprise systems for scale and long-term growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the design, configuration, and maintenance of our Zendesk instance and associated integrations - including triggers, automation, macros, queries, and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have empathy for our users’ needs and help improve existing processes and innovate new processes utilizing Zendesk to improve client / customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other Zendesk Business Analysts/ teams / functional groups to ensure cross functional alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use a combination of standard functionality and custom development to solve business problems and \u0026amp;nbsp;simplify the design of our support system (Zendesk), in a way that is scalable and extensible as we onboard new businesses to Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsive to the needs of our internal users, and efficiently convert requirements into technical solutions that meet the needs of our business teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 + years of experience with system design and configuration of Zendesk.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of configuring triggers, automation, macros, queries, explore reports and dashboards within Zendesk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well prioritized) with high quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about getting the best out of our third party systems, integrating them into our ecosystem, and extending them with custom-built solutions which address unmet business needs. Familiar with industry standards, and curious about new applications and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills. You will be attending stakeholder meetings including support governance and ops product lead meetings to bring back asks to the admin team and propose solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose AI and Automated solutions within Zendesk that can help the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with JIRA/Confluence/Google Suite to document requirements, processes and solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Zendesk Support Administrator Certification is preferred, Experience with Salesforce, workforce management tools,QA and other auxiliary systems is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technically savvy and preferably have experience with APIs, java scripting, communications, enterprise software, and/or cross-channel systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working in a customer support or services organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$99,760.00 (Developing Minimum) - $124,700.00 (Mid)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 12.50%\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7843483","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3419499,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK5423-1","value_type":"single_select"}],"id":7843483,"updated_at":"2026-04-30T04:46:27-04:00","requisition_id":"50337","title":"Social Media Manager","company_name":"Twilio","first_published":"2026-04-22T21:42:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Social Media Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is going to be critical to the next phase of Twilio’s social program as we grow the team to rewrite the rules of B2B social media. The right candidate should firmly believe B2B marketing doesn’t have to suck – and know how to put personality, humor, and humanity into everything we publish.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a storyteller who creates original, compelling content that builds community and ultimately grows awareness and consideration of Twilio. We want someone who writes with clarity, creativity, and confidence – and isn’t afraid to test bold new ideas. This person should be fluent in short-form video and know how to make an audience feel something.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for someone who knows how to stop the scroll.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right person is also as operationally sharp as they are creative – someone who can dream big and keep us moving with process, structure, and follow-through.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this describes you, send us your resume (creative, non-standard ones encouraged!) along with a draft of a social media post (choose your channel) pitching why you should be Twilio’s next social hire.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support campaign and content strategy across our major launches, integrated campaigns, brand moments, and tentpole events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help manage our social channels — including LinkedIn, Instagram, Facebook, and X.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own social analytics, reporting, and competitive insights that shape future strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our developer social content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally to help manage our employee brand social content.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align with our Brand team to develop engaging, socially-relevant conten t\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the employee advocacy program to help make Twilions amplify our story.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage and grow our community daily – from developers to decision makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to tell the story behind the numbers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly experiment and test new tactics to reach new audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Twilio’s mission of building the world’s leading customer engagement platform — by showing what’s possible with it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has 6+ years experience managing brand social.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can express complex thoughts or ideas in 100 characters or less.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks outside the box and communicates ideas clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Loves short form video and is fluent in CapCut and Canva.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses data and analytics to create strategy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success driving engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Loves building community — and knows how to make people care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Brings energy, curiosity, and a sense of fun to the work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is organized and good at creating clarity and process while operating in a fast-moving environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with live video, graphic design, AI/LLM tools and social management tools, including (but not limited to): Google Workspace, Canva, Sprout, EveryoneSocial, Adobe\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with executives on social content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has worked on B2B brand social.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the Bay Area, California, USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $79,840 - 99,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $84,480 - $105,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $93,840 - $117,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 31, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7697439","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3383633,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2MK5422-1","value_type":"single_select"}],"id":7697439,"updated_at":"2026-04-30T04:46:24-04:00","requisition_id":"50215","title":"Social Media Specialist","company_name":"Twilio","first_published":"2026-03-10T10:50:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Social Media Specialist on Twilio’s Corporate Communications team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Social Media Specialist position is needed to build our community and increase brand awareness for Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a storyteller who can create original, compelling content that amplifies our brand and expands our reach. We want someone who can write concisely and creatively, and isn’t afraid to test new, bold ideas. This person should be fluent in short-form video and know how to make an audience feel something. We’re looking for someone who can cut through the noise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Creative, non-standard resumes strongly encouraged!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If this ^^ describes you, please submit your resume along with:\u0026lt;br\u0026gt;1) A draft of a social media post (choose your channel) pitching why you should be Twilio’s next Social Media Specialist OR a haiku about what makes a social post go viral\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;2) Your favorite viral social post from a B2B company in the last six months and why you selected it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create compelling, on-brand content showcasing our customers, capabilities, and culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help execute our editorial calendar and campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Twilio’s employee advocacy program, equipping our global and regional teams to share content.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage and build our community of technical developers, consumers, and business decision makers daily.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to Twilio’s mission of building the world’s leading customer engagement platform by showing what’s possible with it.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create interesting, engaging content for our top executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform analysis and use data to prove our program is growing and our bets are paying off.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Constantly experiment and test new tactics to reach new audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our Employee Brand team to help tell the stories of Twilions to external audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Has experience managing brand social.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expresses complex thoughts or ideas in 100 characters or less.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinks outside of the box and presents ideas clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is organized and loves to take projects and run with them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uses data to tell a story and has proven success on social.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using social management tools, including Sprout Social, Canva, Figma, EveryoneSocial.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoys building community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Likes to have fun.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with live video, graphic design.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $31.77/hour - $39.71/hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $33.66/hour - $42.07/hour.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $37.34/hour - $46.68/hour.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7825089","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3415301,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":7825089,"updated_at":"2026-05-04T01:40:51-04:00","requisition_id":"50394","title":"Software Architect (L6)","company_name":"Twilio","first_published":"2026-05-04T00:45:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Architect, (L6).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to define and drive architectural vision, strategy, and alignment across multiple products and domains at company scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior-most technical leader, you’ll set long-term technical vision, establish architectural guardrails, and ensure coherence across distributed systems and platforms. You will drive cross-organizational initiatives, solve complex and ambiguous technical challenges, and elevate the technical standard for Twilio company-wide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you\u0026#39;ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set and communicate long-term architectural vision, aligning teams and leadership across Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve the most complex, ambiguous technical challenges at platform and company-wide scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide principal and staff engineers, fostering a culture of engineering excellence and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with product, engineering, and executive leaders to shape strategic direction and technical investments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience designing and scaling distributed systems and platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of mentoring senior engineering talent and elevating organizational standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional written and verbal communication, influence, and leadership skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in cloud-native, multi-region systems and architecture patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of driving adoption of engineering standards across multiple business units or product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability, platform capabilities, and data architecture at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open-source project leadership or significant external technical impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in high-growth SaaS, communications, or platform companies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (Karnataka, Telangana, Maharashtra, Delhi, Tamilnadu).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7658259","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3225691,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP6EG5106-1","value_type":"single_select"}],"id":7658259,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49388","title":"Software Architect, Reliability Engineering","company_name":"Twilio","first_published":"2026-02-26T13:48:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Reliability Architect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Architect in SRE, you will drive the technical strategy, vision and outcomes for Twilio’s Reliability Engineering organization. You will define and lead solutions and initiatives that ensure Twilio products are reliable worldwide, and you will define standards and guide engineering teams on best practices for designing, building, and operating resilient systems. This role is pivotal to Twilio’s commitment to operational excellence, scalability, and pragmatic, large-scale systems design in the cloud.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with senior technical leaders across Twilio to set and communicate the reliability strategy, translating business goals into measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence company-wide architectural decisions while balancing long-term vision with near-term and compliance needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, implementation, and operation of scalable solutions and paved roads that enable reliable, high-traffic services;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence company-wide architectural decisions to focus on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and modern observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure integrity and quality across the service lifecycle; design fault-tolerant architectures, incident response, disaster recovery, and capacity/cost management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product and cross-functional teams to identify reliability risks and convert them into actionable designs, programs, and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and champion reliability practices and drive systemic improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and grow engineers and technical leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and apply emerging SRE, cloud, and large-scale systems best practices; introduce pragmatic innovations that improve reliability at scale.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in Reliability Engineering, Software Engineering, DevOps roles with a focus on infrastructure, backend systems, and reliability, including as a principal/architect.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in driving strategic technical decisions and defining long-term technical vision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth understanding of the role of Reliability Engineering in a large and diverse SaaS organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving cross-org technical architecture outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud architecture, devops practices, and large-scale systems design with microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong production experience, including operational management, scaling, partitioning strategies, and tuning for performance and reliability in high-scale environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Kubernetes (e.g., EKS), deploying and managing stateful services, and cloud services like AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in infrastructure-as-code tools such as Terraform or CloudFormation for automating infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in observability tools (e.g., Prometheus, Grafana, Datadog) for monitoring distributed systems and setting up alerting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in at least one programming language (e.g., Go, Python, Java) for building automation and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing incident response processes, SLOs/SLIs, runbooks, and participating in on-call rotations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running cross-functional post-incident reviews and driving improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of distributed systems principles, including consensus, durability, throughput, and availability tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading reliability improvements in data-intensive or mission-critical systems and collaborating with engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, analytical, verbal, and written communication skills, with the ability to work in cross-functional and distributed environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership in mentoring teams, influencing decisions, and balancing long-term objectives with short-term needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Specific experience owning and operating large AWS footprints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Kubernetes architecture and concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data technologies like Apache Kafka, AWS MSK, or similar for reliable streaming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for building reliable products, with prior projects in high-availability systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the East Coast, USA; or remote in Ireland, UK or Spain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $227,840.00 (Developing Minimum for Tier 3) - $284,800.00 (Mid for Tier 3).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $241,200.00 (Developing Minimum for Tier 2) - $301,500.00 (Mid for Tier 2).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $268,000.00 (Developing Minimum for Tier 1) - $335,000.00 (Mid for Tier 1).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7699251","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3384326,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7699251,"updated_at":"2026-05-08T10:31:27-04:00","requisition_id":"49998","title":"Software Engineer","company_name":"Twilio","first_published":"2026-03-16T08:40:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to to develop the future platform of communications. Twilio SMS Engineering is looking for a Software Engineer to join our team to work on our SMS connectivity layer with the purpose to build and optimize for delivery. You will be developing a complex distributed platform in Java and be concerned with availability, throughput, latency, and data integrity. At the core are cloud technologies that enable deployment and management of computing resources globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, test and deploy features alongside an experienced, distributed collaborative team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in code reviews to ensure code quality and adherence to coding standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to troubleshoot/determine resolution for issues in your team\u0026#39;s domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing your work through the use of Github, Jira, and our build/deploy systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure quality by writing unit-, integration- and load-tests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with cross-functional teams to define, design, and ship new features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Java frameworks such as Dropwizard, Spring, Hibernate, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud services (AWS preferred, Google, Azure etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of processes and engineering best practices in all phases of the software development life cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Readiness to participate in the on-call rotation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and desire to make an impact and thrive in small, collaborative, energetic teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservice architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Agile/Scrum methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote and based in Estonia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7747550","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3397444,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7747550,"updated_at":"2026-05-08T10:26:09-04:00","requisition_id":"50137","title":"Software Engineer","company_name":"Twilio","first_published":"2026-03-27T08:46:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to\u0026amp;nbsp;add to our Voice Connectivity Trust team to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Figure out novel ways of solving customer problems for the Voice channel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related engineering field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work well in a team setting and both highly motivated and motivating\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate how you effectively use AI to deliver value efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge\u0026amp;nbsp; and experience working with SIP protocol\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience working with Stir/Shaken protocol\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7647708","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3369144,"location":{"name":"Remote - Estonia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7647708,"updated_at":"2026-05-08T10:32:53-04:00","requisition_id":"49833","title":"Software Engineer","company_name":"Twilio","first_published":"2026-03-13T06:49:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Join the team as our next Software Engineer\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the job:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and maintain reliable applications for Twilio’s supply insights and trust. The work involves developing back-end applications and front-end for internal tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer in the team, you will be partnering with product managers, architects, engineering managers and other engineers to develop features for Messaging Supply products. You will be developing our messaging supply platform with emphasis on interfaces for Twilio’s suppliers to interact with Twilio, automation of manual tasks, and working on new features that support both internal and customer-facing applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, test and deploy features alongside a small, distributed collaborative team to build highly scalable and available services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate other cross-functional teams, product managers, designers, and engineers to build compelling user experiences for developers and end users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure quality by writing unit, integration, and load tests, as well as conducting thorough code reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently to troubleshoot/determine resolution for issues in your team\u0026#39;s domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build new features for both internal and customer-facing applications to ensure seamless integration and great customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Qualifications:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 2 years of experience with full-stack software engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals, not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of processes and engineering best practices in all phases of the software development lifecycle, such as testing and devops standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language, web stack and framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong oral and written communication skills (in English): be prepared to frequently propose and discuss ideas and implementation details with your teammates, as well as involving other stakeholders in Twilio - we’re one single team, no one flies solo!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Java frameworks like Spring, Hibernate, Dropwizard.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with React or a different web development framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of DevOps CI/CD pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with agile/scrum methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience documenting your solutions and proposals\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote from Estonia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":87365,"name":"Remote - Estonia","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7605743","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3359462,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7605743,"updated_at":"2026-05-08T13:59:07-04:00","requisition_id":"49545","title":"Software Engineer","company_name":"Twilio","first_published":"2026-02-11T14:21:18-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Stytch team at Twilio to shape the next generation of identity products. You’ll build backend systems that power authentication, authorization, and emerging agentic and non-human identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact, customer-facing features, and evolve our platform for Twilio scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve production quality and resilience through strong observability, incident response and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with RESTful API design and development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Schedule: ability to work non-standard, on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Go, TypeScript, and DynamoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building developer tools or SDKs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and owning products consumed by paying customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is US remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - 146,200.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - 154,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - 171,900.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 21st 2026, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":436,"name":"San Francisco","location":"San Francisco, California","child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7846633","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3420092,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7846633,"updated_at":"2026-05-08T10:26:59-04:00","requisition_id":"50448","title":"Software Engineer ","company_name":"Twilio","first_published":"2026-04-23T12:48:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and operate the critical infrastructure that powers webhook delivery across all Twilio products. You\u0026#39;ll design features, implement system improvements, and shape the future of this high-scale platform service that dispatches billions of webhooks to customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a backend engineer, you\u0026#39;ll develop Java services and manage Kubernetes infrastructure to deliver features and improvements to Twilio Webhooks. Engineering teams at Twilio operate as autonomous mini-startups, giving you ownership and impact.Learn more about Twilio Webhooks: \u0026lt;a href=\u0026quot;https://www.twilio.com/docs/usage/webhooks\u0026quot;\u0026gt;https://www.twilio.com/docs/usage/webhooks\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, test rigorously and support microservices at scale in a collaborative environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advocate for and implement operational best practices and serve on-call for the team’s services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate quickness in learning and interest in teaching others. Take part in sprint and quarterly planning ceremonies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a highly collaborative team, sharing your ideas and requesting feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex ideas simply through verbal and written communication. Engineering teams are autonomous mini-startups at Twilio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of backend development experience, preferably with Java.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience consuming and designing mature REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working with Cloud technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated cross-team communication and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with engineering best practices in all phases of the software development life cycle.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with or interest in designing and operating reliable, scalable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computer Science degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work experience on a customer-facing product\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work carefully and methodically on high-impact, mission-critical systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying and operating services on Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building fault-tolerant backend services on top of AWS managed services (like databases, caches)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with high traffic, highly scalable systems and complex code bases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Observability tooling (Prometheus, Grafana, Datadog, Rollbar…)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Spain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7785202","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3406490,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7785202,"updated_at":"2026-05-08T10:27:53-04:00","requisition_id":"50359","title":"Software Engineer ","company_name":"Twilio","first_published":"2026-04-17T12:48:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Voice \u0026amp;amp; Video Postflight team as Twilio’s next Senior Software Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and evolve next-generation distributed systems that empower our customers through high-performance APIs. You will be tasked with solving the complex challenges inherent in supporting the massive scale of Twilio Voice, ensuring our infrastructure remains robust as we expand our capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer, you will focus on the intersection of large-scale API development and advanced data systems. You will work on designing and implementing low-latency, highly scalable architectures that leverage modern database technologies to provide customers with seamless access to large-scale data.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architect and implement\u0026lt;/strong\u0026gt; next-generation distributed systems capable of handling the immense throughput and concurrency requirements of Twilio Voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design low-latency, high-scale APIs\u0026lt;/strong\u0026gt; that empower customers with real-time access to their data and communications infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize and manage\u0026lt;/strong\u0026gt; distributed database environments, ensuring high availability and performance across high-volume data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the full development lifecycle\u0026lt;/strong\u0026gt;, from initial system design and prototyping to the continuous operation of 24x7 production services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborate across engineering teams\u0026lt;/strong\u0026gt; to solve \u0026quot;hard\u0026quot; distributed systems problems, ensuring our API layer is both resilient and developer-friendly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Master’s or Bachelor\u0026#39;s degree and 5 + years of experience in software engineering, with a focus on backend or infrastructure systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expertise in Distributed Systems\u0026lt;/strong\u0026gt;: A deep understanding of consistency models, partition tolerance, and the challenges of scaling stateful services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Core Languages\u0026lt;/strong\u0026gt;: Proficiency in \u0026lt;strong\u0026gt;Java,Spring, Dropwizard\u0026lt;/strong\u0026gt; and a strong grasp of building RESTful APIs at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Database Fundamentals\u0026lt;/strong\u0026gt;: Practical experience working with and tuning \u0026lt;strong\u0026gt;PostgreSQL, Aurora\u0026lt;/strong\u0026gt; or similar relational databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud Infrastructure\u0026lt;/strong\u0026gt;: Familiarity with deploying and managing large-scale services on \u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;GCP\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;: Comfortable operating in an agile environment with a \u0026quot;you build it, you run it\u0026quot; mentality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;OLAP \u0026amp;amp; Big Data\u0026lt;/strong\u0026gt;: Experience with \u0026lt;strong\u0026gt;ClickHouse\u0026lt;/strong\u0026gt; or other column-oriented databases for high-performance analytical queries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as a code\u0026lt;/strong\u0026gt;: Familiarity with tools such as Terraform, Harness for managing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Pipelines\u0026lt;/strong\u0026gt;: Prior exposure to technologies like Kafka or Spark for moving and processing data between distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in our Dublin, Ireland office.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7822831","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414950,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP1EG5101-1","value_type":"single_select"}],"id":7822831,"updated_at":"2026-05-08T10:29:26-04:00","requisition_id":"50367","title":"Software Engineer ","company_name":"Twilio","first_published":"2026-04-20T10:07:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer L1.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and maintain a suite of mission critical services in our core messaging flow.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Software Engineer in the Messaging Data Platform team, you will be working with product managers, architects and other engineers to deliver Messaging product features. Being on the critical path of one of the world\u0026#39;s largest messaging platforms, the team\u0026#39;s primary focus is around building scalable, reliable and low latency services.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you thrive in fast-moving environments, enjoy working on scalable systems, and are passionate about building high-performance backend services, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain Messaging backend services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the reliability, scalability, and efficiency of Messaging backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams including product, design, and infrastructure to deliver customer-focused solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive best practices in software engineering, including code reviews, testing, and deployment processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high operational excellence by monitoring, troubleshooting, and maintaining always-on cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to architectural discussions and technical roadmaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ years of experience with Java frameworks such as Dropwizard, Spring, Hibernate, or similar, either in an academic or professional environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of processes and engineering best practices in all phases of the software development life cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Readiness to participate in the on-call rotation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and desire to make an impact and thrive in small, collaborative, energetic teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dedication to learn\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud services (AWS preferred, Google, Azure etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with microservice architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Agile/Scrum methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote from Ireland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7188174","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3226304,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7188174,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49164","title":"Software Engineer (L2)","company_name":"Twilio","first_published":"2025-08-27T12:25:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented Software Engineer to join our Messaging team. We are searching for engineers that take pride in delivering quality products and are enthusiastic about technology and strive for the opportunity to learn and share their knowledge. You’ll help us build and scale systems that support the core Messaging and Media functionalities in a rapidly evolving market and to provide a trusted experience to our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will play a crucial part in designing, building, and optimizing our platform to support a wide range of messaging use-cases. You will work closely with cross-functional teams to understand business requirements, design and implement reliable, scalable solutions for our Messaging Platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Will bring your unique set of diverse experiences and background to our team in an open and collaborative manner so that we can all expand and grow faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a desire to leverage your expertise but also dive into lesser known areas of technology, architecture, or whatever is needed to solve engineering day-to-day challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an open and honest communication style that always puts the customer first “Will the customer be delighted with this?”.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are comfortable dealing with ambiguity and a shifting landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are curious, willing to learn, share and improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong sense of ownership and accountability for the product you are delivering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build large-scale distributed messaging and media systems with a focus on reliability, availability, scalability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholders and product teams to gather business requirements and translate them into effective technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own your code end-to-end from development to deployment and provide operational support through on-call rotations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of troubleshooting and resolving operational issues, with opportunities to enhance existing troubleshooting processes and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the refinement of the team\u0026#39;s ticket backlog, estimating work and follow Agile ceremonies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor early in career engineers and contribute to a culture of continuous learning and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in CS or related field or equivalent working experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of related software development experience shipping multiple products / services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in one or more programming languages including Java, Scala, C, C++ and advanced concepts like asynchronous programming, multi-threading etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in AWS cloud solutions, Kubernetes/EKS, CI/CD pipelines like Buildkite \u0026amp;amp; containerization frameworks like Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with asynchronous communication patterns like Kafka, SQS, RabbitMQ etc\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with relational and non-relational databases, SQL queries, query optimizations and ETL tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Testing \u0026amp;amp; Automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and interest in learning new programming languages and frameworks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working in agile teams or startup environments with strong customer focus. Commitment for engineering practices that ensure safe and fast paced releases of services.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated organizational agility, cross-team collaboration, commitment for results, and excellent written and verbal communications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;On-call experience debugging large scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Devops infrastructure, specifically IaC tools like Terraform and ArgoCD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong plus if you have prior experience with MMS/SMS/RCS messaging protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and implementing large scale solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in distributed and concurrent systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in debugging production infrastructure and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026quot;\u0026lt;em data-stringify-type=\u0026quot;italic\u0026quot;\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026quot;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960 - 146,200\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - 154,700\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520 - 171,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until June 20th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":436,"name":"San Francisco","location":"San Francisco, California","child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7602727","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3358681,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7602727,"updated_at":"2026-05-08T15:18:13-04:00","requisition_id":"49844","title":"Software Engineer, (L2) CDP","company_name":"Twilio","first_published":"2026-02-19T10:12:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h4\u0026gt;See yourself at Twilio\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Backend Software Engineer on Twilio Segment CDP engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business. We employ thousands of Twilions worldwide, and we\u0026#39;re looking for more builders, creators, and visionaries to help fuel our growth momentum.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Segment is a best-in-class\u0026lt;a href=\u0026quot;https://segment.com/resources/cdp/\u0026quot;\u0026gt; customer data platform (CDP)\u0026lt;/a\u0026gt; designed with engineers, marketers, and product managers in mind. We’re excited to work at the cutting edge of data and artificial intelligence, such as with our\u0026lt;a href=\u0026quot;https://segment.com/blog/ai-assisted-magical-mappings/\u0026quot;\u0026gt; AI-Assisted Suggest Mappings product\u0026lt;/a\u0026gt;. And, we move \u0026lt;em\u0026gt;a lot\u0026lt;/em\u0026gt; of data -\u0026lt;a href=\u0026quot;https://segment.com/purpose-built-customer-data-platform/#:~:text=12%20trillion%20API%20calls/year\u0026quot;\u0026gt; over \u0026lt;em\u0026gt;12 trillion\u0026lt;/em\u0026gt; API calls a year\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to build and scale APIs to enable Twilio developers to unlock best-in-class personalized customer experiences through the Twilio Segment CDP products. As a Software Engineer on the team, you will collaborate closely with product management, architecture, and other engineering teams to design APIs, identify performance bottlenecks, and data models, and drive system-level improvements that enhance both developer velocity and customer experience. You’ll be expected to evaluate and communicate trade-offs between feature velocity, system stability, and technical debt, and help drive architectural decisions that ensure long-term sustainability and performance.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;We iterate quickly on these products and features and learn new things daily — all while writing quality code using the latest AI tools. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you.\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build robust, scalable backend systems and APIs across Segment’s data platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in an on-call rotation for our managed services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;Required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience writing production-grade code in a modern programming language\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience programming in one or more of the following: Go, Java, Python, or similar languages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have experience with large scale async processing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience shipping services (products) following CI/CD development paradigm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good grasp of software engineering and how to build a system in scalable and extensive manner;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal technical communication skills to convey complex technical concepts effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable asking questions and taking initiative to solve problems where it is often necessary to “\u0026lt;a href=\u0026quot;https://www.twilio.com/en-us/company/values\u0026quot;\u0026gt;draw the owl\u0026lt;/a\u0026gt;”\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage best-in-class development productivity practices including AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with event streaming technologies (Kafka, Pulsar, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with database technologies like PostgreSQL and DynamoDB.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to observability tools such as Prometheus, Grafana, or Datadog.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a geographically distributed team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;No mandatory travel is anticipated.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;$116,960.00 to $146,200.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay a\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;rea): $123,760.00 to $154,700.00).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $137,520.00 to $171,900.00).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Applications for this role are intended to be accepted until 6/6/2026, but may change based on business needs.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7301401","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3265838,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7301401,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49044","title":"Software Engineer (L3)","company_name":"Twilio","first_published":"2025-10-07T11:23:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Sierra Maestro team as Twilio’s next Software Engineer (L3)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to expand the cross channel conversations team in Twilio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The team is working on building the next generation omni-channel platform and data layer that bridges all Twilio channels including Voice, Messaging, and Email to empower businesses to engage with millions of customers at scale with highly personalized, data-driven interactions. We are looking for an engineer that will help build this highly available platform, integrate with several Twilio products and external systems such as data lakes, AI agents and analytic tools to deliver seamless and intelligent customer experiences. You’ll have the opportunity to design core components and influence org-wide architectural decisions, mentor engineers, and engage directly with multiple teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain massively scalable, highly reliable and resilient Java and Go services hosted in AWS cloud working in a fast growing and engineering focused company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design customer focused and scalable software in a distributed system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with other engineering teams and with members of the product organization to distill internal and customer needs into requirements and tech specs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build features without having all the answers; adopt new technologies and strategies where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate a culture of ownership and growth by mentoring engineers and sharing technical expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prevent, troubleshoot, and investigate production incidents by developing automated remediation processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Agile ceremonies for software development and contribute to the testing of our code and the delivery of what we create to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI coding assistants like Claude and Codex to streamline and automate your development process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in designing, building and operating high-scale, mission critical cloud based production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with RESTful API design and development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Java or Go, and applying best practice coding standards and writing high quality code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS, GCP or other public cloud providers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding and hands on experience working with SQL and NoSQL databases\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience building large-scale, high-throughput datastores on DynamoDB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and deploying multi-regional systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with container technology - Docker/Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and is open to most US locations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $138,300- $173,000\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $146200 - $183,600\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California:\u0026amp;nbsp;$ 163,100- $203,900\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information (required for ALL US jobs)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role will be accepted on an ongoing basis.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7767260","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3401905,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP3EG5103-1","value_type":"single_select"}],"id":7767260,"updated_at":"2026-05-08T10:28:38-04:00","requisition_id":"50204","title":"Software Engineer (L3) Infrastructure","company_name":"Twilio","first_published":"2026-04-06T15:51:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the Developer Platform Experience team under Platform Engineering as our next Software Engineer (L3).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. This position will help users interact with Twilio’s internal developer platform, manage our software taxonomy and cloud infrastructure inventory, accelerate developer productivity via self-service tools, and drive adoption of engineering best practices throughout the company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In the near term the team is focused on modernization, working to transition away from in-house legacy systems to cloud-native platform solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, test, and deploy backend, frontend, and client-side applications for internal use at Twilio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with teammates and guest contributors via peer reviews, planning exercises, and pair programming\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior engineers as necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write tickets, testing plans, and runbooks for the team, as well as internal documentation for users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support internal users and ensure system uptime by participating in a 24x7 weekly on-call rotation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve Twilio’s internal developer platform interfaces, local development tools, and platform onboarding processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently own medium-sized features, authoring specifications and designs for features of moderate complexity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a remote, async software development environment leveraging GitHub, Jira, Slack, and Zoom\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in any/all of the following programming languages: Typescript, Python, Go, Terraform, Bash\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and operating software in an AWS cloud environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with relational database concepts and operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of full-time job experience in a software engineering role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Terraform, Kubernetes, and infrastructure-as-code concepts\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working with a platform engineering focus in a software engineering organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong opinions on developer experience and local development best practices\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with front-end web application development and frameworks such as React, Angular, or Vue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with internal developer platform frameworks such as Backstage, OpsLevel, Cortex, or Battlestar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with AI platforms such as Claude, ChatGPT, and/or Copilot to accelerate software development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS and open source observability tools, such as OpenTelemetry, Datadog, Grafana, and Prometheus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD $132,640.00 - CAD $165,800.00\u0026lt;/span\u0026gt; \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Target Bonus Percentage is 12.5%\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7661919","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3372953,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP2EG5102-1","value_type":"single_select"}],"id":7661919,"updated_at":"2026-04-30T04:46:24-04:00","requisition_id":"50005","title":"Software Engineer - Video","company_name":"Twilio","first_published":"2026-02-27T11:24:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Software Engineer (L2) - for Voice Trust: helping ensure Twilio’s Voice customers have reliable voice communication with their customers that ensure their customers will answer their calls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to add to our Voice Connectivity Trust team in the US\u0026amp;nbsp; to enable Twilio to better support our customers using Voice in their solutions. As a Software Engineer on this team you will participate in all phases of the software development life cycle which includes requirements gathering with Product Managers, technical design, estimations, sprint planning, coding, testing, deployments and on-call support. This engineer will own, operate and maintain their teams’ services in a distributed production environment, employing Agile methodologies to continuously deliver value to customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be an owner:\u0026lt;/strong\u0026gt; Design and implement real-time services with high throughput and low latency requirements, verify, deploy and operationalize them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Wear the customer\u0026#39;s shoes:\u0026lt;/strong\u0026gt; Work closely with stakeholders to understand customer needs and, devise and deliver, simple, robust and scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write it down:\u0026lt;/strong\u0026gt; Be comfortable expressing thoughts and ideas as detailed prose and use it as an effective means to collaborate with leads, architects and cross functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Be bold:\u0026lt;/strong\u0026gt; Embrace the challenge of scaling a complex distributed platform with points of presence globally, each one concerned with high availability, high reliability, high throughput, low latency, and media fidelity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Draw the owl:\u0026lt;/strong\u0026gt; Figure out novel ways of solving customer problems for the Voice channel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2-3+ years of hands-on experience in a large scale, distributed applications environment on JVM based technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building RESTful services, API design and event-driven architectures (Kafka, SQS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with cloud infrastructures such as AWS, GCP, OpenStack or Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with on-call rotations, incident response, monitoring/alerting tools (Prometheus, Datadog, Grafana)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written communication skills - essential for effective AI prompting and for creating clear technical documentation (with or without AI assistance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to critically evaluate AI-generated code for correctness, security, performance, and maintainability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Java fundamentals with the ability to architect, review, and debug code whether written by you, teammates, or AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency working with AI coding assistants (Claude, GitHub Copilot, Cursor, or similar) - you should be able to describe your workflows and show examples\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related engineering field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Computer Science fundamentals not limited to data structures, algorithms, operating systems, and distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work well in a team setting and both highly motivated and motivating\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Can demonstrate with metrics how you have used AI to increase productivity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling data tiers employing a variety of SQL/NoSQL database and caching technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience scaling production backend systems, with the proven ability to design and develop horizontally-scalable, resilient and performing-under-load systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge\u0026amp;nbsp; and experience working with SIP protocol\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge and experience working with Stir/Shaken protocol\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;This role will be Remote in the USA but is \u0026lt;strong\u0026gt;not eligible to be hired in CA, NY, WA, PA, CT.\u0026lt;/strong\u0026gt; We prioritize connections and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $114,600 - $143,300\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $121,400 - $151,700\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Based in the San Francisco Bay area, California: $134,800 - $168,500.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7736722","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3394386,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3MK6013-1","value_type":"single_select"}],"id":7736722,"updated_at":"2026-05-08T10:32:14-04:00","requisition_id":"49759","title":"Sr. Analyst, Strategic Measurement","company_name":"Twilio","first_published":"2026-03-19T18:52:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr. Analyst, Strategic Measurement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are actively recruiting for this role to fill an existing vacancy. This position is needed to serve as the \u0026quot;New Frontiers\u0026quot; lead for the Marketing Strategy, Analytics \u0026amp;amp; Innovation team, focusing on ambiguous, highly strategic emerging channels, potential programs \u0026amp;amp; measurement optimization/instrumentation. You will be responsible for defining, measuring, and accelerating our growth in new digital landscapes, specifically focusing on AI Engine Optimization (AEO), brand measurement and advanced attribution frameworks. Partnering closely with the global marketing analytics teams, Brand, Demand Gen, PR, Content, and Developer Network teams, you will execute against high-visibility objectives enabling marketing\u0026#39;s business impact to executive leadership. Ideally, this position has a strong statistical background, a substantial capacity for hypothesis-driven thinking, and the ability to deliver \u0026quot;unmistakable clarity\u0026quot; in complex executive presentations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze LLM visibility and Share of Voice, create a continuous feedback loop across various teams to optimize Twilio\u0026#39;s presence in AI search/AEO (answer engine optimization), drive enablement and operational efforts to ensure consistent tool usage and storyline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the strategy, data ingestion, and modeling required to build and maintain net new and existing brand measurement components. Drive a single, cohesive narrative combining disparate data sets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inspire experimentation adoption in teams. Build the frameworks and structure to drive experimentation rigor and clarity of incrementally of marketing initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Media Mix Modeling (MMM) and Multi-Touch Attribution (MTA) initiatives to understand the impact of various marketing channels on Sign Ups, SQLs, activations, and guide budget allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate complex data sets into actionable insights and strategic recommendations for exec-level audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own enablement efforts for emerging channels, sharing accomplishments, KPIs, and cross-team collaborations broadly across the marketing organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in statistical analysis, experimentation and/or scenario planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong understanding of SEO and emerging AI Search (AEO/GEO) landscapes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A hypothesis-driven thinker who does not just report the \u0026quot;what,\u0026quot; but actively tests the \u0026quot;why\u0026quot;. Able to formulate testable guesses and distill the essential from complex marketing data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with running or interpreting advanced measurement frameworks (Incrementality, MMM, MTA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly reliable and a self-starter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest or experience in applying AI-driven solutions to analytics workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to communicate effectively with both technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented with a passion for clean, trustworthy data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaborator across cross functional teams; skilled in managing stakeholder projects end to end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting various stakeholder functions and their insights: Brand, PR, Social, Content, Demand Generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with BI tools (Tableau, Looker Studio) and modeling (ROI, LTV:CAC, payback).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest or exposure to fraud monitoring tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Customer Data Platforms (CDPs) and analytics data integrations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Alberta, British Columbia, or Ontario, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$90,800 - $113,500 CAD\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 12.50%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34895,"name":"Marketing","child_ids":[],"parent_id":70465}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7374339","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3287866,"location":{"name":"Remote - Singapore"},"metadata":[{"id":259693,"name":"Job Code","value":"SM4SLS1404-1","value_type":"single_select"}],"id":7374339,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49669","title":"Sr Manager, Solutions Engineering","company_name":"Twilio","first_published":"2025-11-04T11:49:02-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Sr Manager, Solutions Engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking a technical leader for a team of Solutions Engineers in our Twilio Communications business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will report to the Solutions Engineering Director, APJ. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. Twilions on the Solutions Engineering team are experts in the CPaaS or CCaaS space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will manage a team of Solutions Engineers and be accountable for their development, performance, and operating model within the go-to-market organisation\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract, develop, and motivate a team of hard-working Solutions Engineers, continually educating your team and seeking innovative solutions for improving your team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of relevant work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of previous people leadership experience or equivalent experience as a senior individual contributor / lead.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building high performance teams and leading by example.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organisational levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony,messaging, real-time communications, security, authentication, email, scaling web and mobile applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, GoogleCloud, Microsoft Azure) and cloud application architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with sales methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with ambiguity with a proven ability to proactively solve problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote and based in Singapore.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each\u0026amp;nbsp;other. For this role, approximately 35% travel is anticipated to help you connect in-person in a\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70616,"name":"Enterprise Sales","child_ids":[],"parent_id":34752}],"offices":[{"id":82358,"name":"Remote - Singapore","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7551660","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3342117,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG6814-1","value_type":"single_select"}],"id":7551660,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"49656","title":"Staff Analytics Engineer","company_name":"Twilio","first_published":"2026-01-21T11:11:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Analytics Engineer, R\u0026amp;amp;D.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to advance the consistency \u0026amp;amp; quality of our R\u0026amp;amp;D analytics data layer and accelerate the development velocity of analysts. Our Data Science and Analytics team seeks to empower R\u0026amp;amp;D to make data-backed decisions that accelerate innovation and improve product performance. You will work closely within our team and across Product \u0026amp;amp; Engineering to design and maintain a robust analytics data layer that enables trusted reporting on R\u0026amp;amp;D metrics.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement a formal analytics data layer using AWS Glue, Presto, and LookML\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate within the Data Science \u0026amp;amp; Analytics team and across Product \u0026amp;amp; Engineering to define, document, and maintain alignment on metric definition and data lineage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investigations into complex data anomalies, conduct root cause analysis, and communicate findings and solutions effectively to both technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide members of the data science and analytics team, establishing and enforcing best practices around data modeling, testing, documentation, and code review\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of professional experience in analytics engineering, data engineering, business intelligence, or a related discipline–ideally in a B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced expertise in SQL and hands-on experience designing data models and orchestrating data pipelines using AWS Glue or similar technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to partner with cross-functional stakeholders to codify, document, and reconcile critical business metrics, ensuring company-wide data alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of owning ambiguous projects from beginning to end with minimal guidance\u0026lt;br\u0026gt;Strong technical communication and mentorship skills, with the ability to convey complex concepts to a range of audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Intermediate expertise in Python; distributed computing technologies like Hive, Presto, and Spark; and dashboarding tools like Looker or Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of implementing robust data quality and testing frameworks, including expertise with dbt tests, CI/CD, and data observability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evangelizing and establishing data culture and best practices within a fast-paced technology organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520\u0026amp;nbsp; - $194,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960 - $228,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Application deadline information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 29h, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79910,"name":"Ops (Fraud, Compliance, Biz, Prod, Analyst)","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7821458","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414450,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG6704-1","value_type":"single_select"}],"id":7821458,"updated_at":"2026-04-30T13:54:08-04:00","requisition_id":"50191","title":"Staff Data Scientist","company_name":"Twilio","first_published":"2026-04-29T20:03:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Data Scientist.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive growth across the full funnel, with a specific mandate to revolutionize our cross-sell and upsell initiatives. In this role you won\u0026#39;t just be building models, you’ll be designing the brain behind our revenue engine. You will bridge the gap between complex data science and actionable business outcomes, turning raw data into high-impact data products. Dive into our growth engine focused on developers around the world who use and love Twilio products and surface high potential opportunities for GTM Sales and Marketing teams. You will be part of a highly visible Data Science \u0026amp;amp; Analytics team that serves as the trusted advisor to stakeholders across the company focused on growth. You will get to work with great minds across Marketing, Sales, Product, and Finance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate business objectives into a data science roadmap that prioritizes high-LTV (Lifetime Value) growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dig into the science of our self-service funnel and graduation to Sales to uncover optimization opportunities, diagnose issues, and provide actionable recommendations through data products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify leading indicators of revenue and build data science models that surface high potential opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key technical advisor to GTM leadership across Sales and Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build extensive knowledge of user behavior, the customer purchase and usage experience, and our lead funnel to inform data science solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop sophisticated recommendation engines that identify \u0026quot;next-best-action\u0026quot; opportunities within our existing customer base, ensuring sales and marketing engagement the right person at the right time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build robust frameworks to measure the incremental impact of your data products, moving beyond simple correlation to prove true ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage machine learning and generative AI capabilities to support Product-led-growth (PLG) initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Data Engineering to define the long-term roadmap for GTM data architecture, ensuring high-fidelity \u0026#39;source of truth\u0026#39; data for signals like product-qualified leads (PQLs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the seamless integration of data products into the daily workflows of stakeholders, ensuring insights are delivered where they work (Slack, CRM, Wiki/Docs, Tableau, email, etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create documentation, dashboards, reports, and executive summaries for your data products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Marketing, Enterprise Technology, Product, and Ops teams to bring relevant data science products to life\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in Data Science/ML, with a proven track record in a GTM or Growth environment (SaaS experience preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience with Applied Statistics/Machine Learning or experimentation (i.e. A/B testing) in an industry setting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level proficiency in Python/R, SQL, and modern ML frameworks (Scikit-learn, XGBoost, PyTorch, or TensorFlow)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying models into production environments and building scalable data pipelines (Airflow, dbt, Spark)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience initiating and driving projects which leverage Generative AI capabilities to drive productivity and efficiency, preferably in a product or technology organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of GTM metrics: CAC, LTV, ARR, ARPU, Pipeline Velocity, Lead-to-Close ratios, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to explain a gradient-boosted tree to a Sales Director and a business strategy to a Data Engineer with equal clarity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A degree in a quantitative field (e.g. statistics, mathematics, physics, econometrics, or computer science)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Masters preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience doing quantitative analysis at a technology company, consulting firm, investment bank, or product management firm\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and based in the USA.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 (Developing Minimum for Tier 3) - $194,400.00 (Mid for Tier 3).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 (Developing Minimum for Tier 2) - $205,800 (Mid for Tier 2).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960.00 (Developing Minimum for Tier 1) - $228,700.00 (Mid for Tier 1).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7851920","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3421344,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG6704-1","value_type":"single_select"}],"id":7851920,"updated_at":"2026-04-30T14:11:33-04:00","requisition_id":"48546","title":"Staff, Data Scientist ","company_name":"Twilio","first_published":"2026-04-29T20:12:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Staff Data Scientist\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to drive advanced analytics and data science solutions that optimize sales performance and enable data-driven decision-making across the Go-To-Market organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Data Scientist, you will accelerate growth and efficiency in Twilio’s sales efforts by building predictive models, improving measurement frameworks, and surfacing actionable insights. Working within a centralized enterprise technology team, you’ll partner closely with marketing and sales, collaborating with data engineers, analysts, and fellow data scientists to create high-impact solutions that power Twilio’s go-to-market strategy and business decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and deploy predictive models and algorithms to inform sales strategies and drive measurable improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain robust dashboards and analytics tools using SQL and business intelligence platforms such as Looker or Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with go-to-market partners, including sales and marketing, to identify high-impact data science opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex analyses and recommendations to technical and non-technical stakeholders, including presenting to executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously refine metrics, measurement frameworks, and data pipelines to optimize accuracy and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of relevant experience in data science or advanced analytics roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level SQL skills and dashboarding proficiency (e.g., Looker, Tableau).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced programming experience in Python or R.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with statistical modeling, machine learning, and data analysis techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills, including executive-facing presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting Go-To-Market (GTM) and Sales organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to synthesize complex problems and deliver actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with cross-functional partners including engineers, analysts, and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with productionizing machine learning models in cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git version control and workflow best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of data visualization and feature engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in enterprise B2B SaaS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in mathematical optimization and ETL processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with generative AI and deep learning approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing senior leadership and driving organizational change through analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master\u0026#39;s or PhD in a quantitative field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote and based in the USA.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520.00 (Developing Minimum for Tier 3) - $194,400.00 (Mid for Tier 3).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 (Developing Minimum for Tier 2) - $205,800 (Mid for Tier 2).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $182,960.00 (Developing Minimum for Tier 1) - $228,700.00 (Mid for Tier 1).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7821460","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414451,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4BS6464-1","value_type":"single_select"}],"id":7821460,"updated_at":"2026-05-08T10:29:16-04:00","requisition_id":"50357","title":"Staff Engagement Manager","company_name":"Twilio","first_published":"2026-05-05T09:10:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Engagement Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Enterprise Engagement team in ET is the single intake and engagement point between ET and the rest of Twilio. The team leads the relationship with all internal stakeholders to understand the largest business problems facing Twilio and partners with the Product Management and Business System Analyst teams to analyze and identify solutions. Fundamentally, Engagement Managers ensure ET is building solutions for the most crucial business problems to transform the business and achieve the goal of profitability.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for someone who is passionate about understanding large problems, capable of working with leaders across multiple teams, and thrives in an environment with cross functional collaboration. As an Engagement Manager you will have the opportunity to work with leaders across Twilio, while also managing the relationship with teams internal to ET.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for key stakeholders across the enterprise, building and maintaining strong relationships with individual leaders and their teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be responsible for the analysis of business problems to determine if they are value driven to warrant continued analysis of a solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with internal ET teams, including Product Management, Business Analysis, and Agile Services to drive problem statements through solution analysis and management of a business roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the interaction between ET and Twilio stakeholders, acting as a conduit of questions on business problems and analysis of ROI, as well as managing stakeholder expectations on SLAs and next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate the business problems and trends you are hearing from your stakeholders to the wider Enterprise Engagement team to ensure any larger impact is understood quickly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and report on key metrics resulting from the solutions provided to your stakeholders, ensuring continued alignment to OKRs, Security improvements, and overall business transformation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You understand the difference between identifying a problem vs a solution, and always push to first understand the underlying issues.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You get excited to be the voice of your stakeholder and in doing so, you strive to understand the challenges they face.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable communicating good and bad news to leaders and peers to avoid surprises.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You focus on the problems at hand and you stay calm when facing challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Business Analysis and Product Ownership with demonstrated ability to produce relevant artifacts, including business impact assessments and portfolio level roadmaps.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technically and can converse credibly with talented engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are flexible and able to adapt to changes and holistically consider the impact of the change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a teammate with a high level of integrity and a desire to assist your team.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re resourceful - you might not have all the answers, but you know how to find them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong written and verbal communication skills in English (Advanced or Bilingual level).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in a customer-facing role, preferably in a technology or software company (customers can be internal or external).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with leaders across teams within an organization, from Directors to C-suite level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated insight showing you build processes where it\u0026#39;s needed, and know how to cut through bureaucracy when it\u0026#39;s inefficient, but also how to create structure when appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and the ability to think strategically to navigate challenging cross functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Scrum practices is a plus, but not required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in Colombia\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7821462","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414452,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4904-1","value_type":"single_select"}],"id":7821462,"updated_at":"2026-05-08T10:29:36-04:00","requisition_id":"50237","title":"Staff Engineer, AI Security","company_name":"Twilio","first_published":"2026-04-17T11:25:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Engineer, AI Security.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Engineer, AI Security on the AppSec team, you’ll lead autonomous defense for the AI lifecycle. Build multi-agent frameworks and secure gateways while integrating real-time security gates and identity standards. By mentoring Security and R\u0026amp;amp;D to define the MLSecOps roadmap, you’ll ensure a \u0026quot;secure-by-default\u0026quot; future for agentic workflows and resilient AI innovation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary subject matter expert for all AI and machine learning security initiatives across security and R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and manage AI gateways to provide a centralized control plane for authentication and authorization and rate limiting across all model and tool interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain an autonomous security agentic framework that utilizes multi agent orchestration for end to end investigation and alert triage and remediation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop agentic identity models using OAuth 2.1 to propagate identity across trust boundaries and prevent the confused deputy problem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help govern the AI augmented software development lifecycle by integrating real time security gates into the developer environment and CI/CD pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage Agentic Security Solutions that secure AI lifecycle and manage AI workloads at runtime.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author company wide AI security standards and implement these security checks across Twilio’s stack\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement human in the loop checkpoints and transactional safety protocols for high impact or destructive agentic actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering leadership to set the long term roadmap for identity centric security and automated posture management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a knowledge multiplier by mentoring security engineers and developing secure by default paved road templates for R\u0026amp;amp;D teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in security engineering with at least 3 years focused on AI or machine learning security operations (MLSecOps).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in orchestrating multi-agent systems with AWS Strands, LangGraph, and CrewAI, specializing in runtime isolation, PII redaction, and defending against indirect prompt injection in agentic environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI-specific frameworks (e.g., MITRE ATLAS, MAESTRO, OWASP Top 10 for LLMs/Agents/MCP) to threat model and defend against a wide spectrum of risks, including direct/indirect prompt injection, training data poisoning, tool poisoning, and data exfiltration within agentic workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in securing end-to-end AI pipelines, from data ingestion and training to model deployment and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills to translate complex AI risks into actionable business logic for stakeholders.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience in modern application security tooling including SAST and SCA and DAST with experience adapting these tools to catch AI specific vulnerabilities like indirect prompt injection.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in identity standards including OAuth 2.1 and PKCE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI Red Teaming and conducting adversarial simulations against Large Language Models (LLMs) and agentic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one general programming language (Python, Go, etc) with experience in container security and workload isolation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to operate with autonomy and drive high impact outcomes in ambiguous environments by identifying and executing on critical projects without predefined roadmaps or direct supervision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote based in Ireland\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7622285","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3363938,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4914-1","value_type":"single_select"}],"id":7622285,"updated_at":"2026-05-08T10:31:34-04:00","requisition_id":"50116","title":"Staff Engineer, Offensive Security","company_name":"Twilio","first_published":"2026-03-03T06:02:38-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as \u0026lt;strong\u0026gt;Staff Engineer, Offensive Security\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Staff Engineer acts as a Technical Lead. You don\u0026#39;t just find bugs; you design complex attack chains that demonstrate systemic risk. You spend as much time writing custom code and researching new bypasses as you do executing tests.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-Stack Penetration Testing:\u0026lt;/strong\u0026gt; Perform manual and automated testing of web applications, APIs, and mobile apps (iOS/Android).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Internal/External Network Audits:\u0026lt;/strong\u0026gt; Conduct network and cloud level assessments with various tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vulnerability Validation:\u0026lt;/strong\u0026gt; Triage and validate reports from automated scanners or bug bounty hunters to eliminate false positives and escalate true positives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/LLM Probing:\u0026lt;/strong\u0026gt; Perform initial prompt injection and jailbreak tests on AI prototypes, services, and applications using established checklists (OWASP Top 10 for LLMs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Reporting:\u0026lt;/strong\u0026gt; Draft high-quality reports that detail the \u0026quot;path to compromise\u0026quot; with clear, reproducible steps for developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tool Maintenance:\u0026lt;/strong\u0026gt; Manage and update the team\u0026#39;s testing infrastructure (e.g., Burp Suite, and basic C2 listeners).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remediation Support:\u0026lt;/strong\u0026gt; Provide direct technical guidance to engineering teams on how to patch vulnerabilities like XSS, SQLi, and IDOR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adversary Emulation:\u0026lt;/strong\u0026gt; Design and lead multi-week Red Team operations that mimic specific threat actors (APTs) to test the SIRT detection capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Custom Exploit Development:\u0026lt;/strong\u0026gt; Build custom payloads, droppers, and obfuscated scripts to bypass EDR/AV and maintain stealth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Red Teaming Architecture:\u0026lt;/strong\u0026gt; Build automated testing frameworks for AI systems (e.g., using PyRIT, Promptfoo, or Garak) to test for models related to sensitive data leakage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure Attacks:\u0026lt;/strong\u0026gt; Execute sophisticated attacks against AWS/Azure/K8s, focusing on IAM misconfigurations and container escapes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Purple Teaming:\u0026lt;/strong\u0026gt; Collaborate with SIRT and Detection Engineering to tune SIEM alerts based on the techniques used during an engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Bug Bounty Management:\u0026lt;/strong\u0026gt; Oversee the organization\u0026#39;s bug bounty program, identifying trends in submissions to suggest broad architectural security changes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 7-10 years in offensive security, penetration testing, a high-volume bug bounty background, AppSec, or vulnerability exploitation, and track record of finding high/critical vulnerabilities in complex environments using pentesting commercial or custom tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Concepts:\u0026lt;/strong\u0026gt; Expert Knowledge and\u0026amp;nbsp; solid understanding of the MITRE ATT\u0026amp;amp;CK matrix and the OWASP Top 10 for web applications and top 10 for LLMs, post exploitation (lateral movement, persistence, data exfiltration) and Adversarial ML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tooling:\u0026lt;/strong\u0026gt; Proficient in OffSec popular tools like Burp Suite professional, Nmap, Metasploit, Wireshark etc... and AI security tools such as LangChain, TensorFlow for adversarial testing or, as well as use of C2 frameworks (Cobalt Strike, Sliver, Havoc) or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scripting and Coding:\u0026lt;/strong\u0026gt; Ability to write functional scripts in Python or Bash to automate repetitive testing tasks and proficiency in coding and scripting like Python, C++, and scripting for creating custom offensive exploits that avoids signature-based detection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certifications:\u0026lt;/strong\u0026gt; Possession of advanced industry certifications such as OSCP, OSEP, OSWE, GXPN or similar training in OffSec tracks is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Telecom\u0026lt;/strong\u0026gt; expertise is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple languages applicable to the region.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be \u0026lt;strong\u0026gt;Remote, and based in Ireland\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7904291","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3436083,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG4914-1","value_type":"single_select"}],"id":7904291,"updated_at":"2026-05-08T10:27:56-04:00","requisition_id":"50428","title":"Staff Enterprise Security Engineer, AI Security","company_name":"Twilio","first_published":"2026-05-08T04:52:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Enterprise Security Engineer (AI Security)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Enterprise Security Engineer, you will be a technical leader within the EntSec team, responsible for the foundational security posture of our organization. You will serve as an SME on the technical strategy and engineering execution for securing the AI ecosystem in our Enterprise, moving beyond policy into building the foundational \u0026quot;decision infrastructure\u0026quot; and technical guardrails that allow the enterprise to innovate with AI at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will also guide strategic direction and collaboration across enterprise security domains. You will need a background in security engineering and the cross-functional influence necessary to solve ambiguous, large-scale problems. Leveraging expertise in security assessments,\u0026amp;nbsp; threat modeling, identity and access control principles, and data protection, you will architect and build preventative guardrails and mitigate new risks introduced by first and third-party AI agents in our Enterprise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement secure reference architectures for Enterprise AI platforms that secures every Twilion’s engagement with them, ensuring data integrity, regulatory compliance, and resilience against evolving AI threats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a definitive framework for AI vetting, driving the cultural and policy shifts needed to institutionalize this strategic mindset across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross functional partners to develop and set the long term roadmap for agentic AI identity and posture management, ensuring cohesive strategies for reducing risk from agentic AI use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve our enterprise security posture through high-quality code (Python, Go, or similar) and automated infrastructure management via IAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a technical mentor to junior engineers and a strategic advisor to leadership on the evolving AI landscape.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in security engineering or infrastructure security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience leading teams in a technical capacity or leading technical risk analysis in an enterprise environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in cloud security (AWS, GCP) and container security (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of designing and deploying complex security systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in programming languages such as Python, Go, or Java.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in building, deploying and reviewing automation for complex security workflows, including use of both AI-driven and traditional automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to explain complex AI security risks to non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Ireland\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33866,"name":"Security","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7061880","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3190198,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5174-1","value_type":"single_select"}],"id":7061880,"updated_at":"2026-04-30T04:46:22-04:00","requisition_id":"49052","title":"Staff Machine Learning Engineer","company_name":"Twilio","first_published":"2025-08-06T13:22:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next L4, Machine Learning Engineer, Trust Intelligence Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join Twilio’s rapidly-growing Trust Intelligence Platform team as an L4 Machine Learning. You will design, build, and operate the cloud-native data and ML infrastructure that powers every customer interaction, enabling Twilio’s product teams and customers to move from raw events to real-time intelligence. This is a hands-on, builder-focused role that offers clear technical ownership, mentoring, and growth inside a company defining the future of communications with AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect, implement, and maintain scalable data pipelines and feature stores for batch and real-time workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reproducible ML training, evaluation, and inference workflows using modern orchestration and MLOps tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate event streams from Twilio products (e.g., Messaging, Voice, Segment) into unified, analytics-ready datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, test, and improve data quality, model performance, latency, and cost.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, data science, and security teams to ship resilient, compliant services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate deployment with CI/CD, infrastructure-as-code, and container orchestration best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce clear documentation, dashboards, and runbooks; share knowledge through code reviews and brown-bag sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embrace Twilio’s “We are Builders” values by taking ownership of problems and driving them to completion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.S. in Computer Science, Data Engineering, Electrical Engineering, Mathematics, or related field—or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4-8 years building and operating data or ML systems in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Python and SQL; comfortable with software engineering fundamentals (testing, version control, code reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with ETL/ELT orchestration tools (e.g., Airflow, Dagster) and cloud data warehouses (Snowflake, BigQuery, or Redshift).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML lifecycle tooling such as MLflow, SageMaker, Vertex AI, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Docker and Kubernetes and at least one major cloud platform (AWS, GCP, or Azure).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of data modeling, distributed computing concepts, and streaming frameworks (Spark, Flink, or Kafka Streams).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical thinking, communication skills, and a demonstrated sense of ownership, curiosity, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Twilio Segment, Kafka/Kinesis, or other high-throughput event buses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to infrastructure-as-code (Terraform, Pulumi) and GitHub-based CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical knowledge of generative AI workflows, foundation-model fine-tuning, or vector databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source data/ML projects or published technical presentations/blogs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain experience in communications, marketing automation, or customer engagement analytics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $188,240 - 235,300.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280 - 249,100.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $221,360 - 276,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location..\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applications for this role are intended to be accepted until May 20th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7520997","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3332313,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5174-1","value_type":"single_select"}],"id":7520997,"updated_at":"2026-05-08T10:34:34-04:00","requisition_id":"49846","title":"Staff Machine Learning Engineer (L4)","company_name":"Twilio","first_published":"2026-01-11T23:32:27-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Machine Learning Engineer.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;About the job\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to scope, design, and deploy machine learning systems into the real world, the individual will closely partner with Product \u0026amp;amp; Engineering teams to execute the roadmap for Twilio’s AI/ML products and services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will understand customers need, build data products that works at a global scale and own end-to-end execution of large scale ML solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To thrive in this role, you must have a deep background in ML engineering, and a consistent track record of solving data \u0026amp;amp; machine-learning problems at scale. You are a self-starter, embody a growth attitude, and collaborate effectively across organizations.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain scalable machine learning solutions in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train and validate both deep learning-based and statistical-based models considering use-case, complexity, performance, and robustness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate end-to-end understanding of applications and develop a deep understanding of the “why” behind our models \u0026amp;amp; systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product managers, tech leads, and stakeholders to analyze business problems, clarify requirements and define the scope of the systems needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with data platform teams to build robust scalable batch and realtime data pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with software engineers, build tools to enhance productivity and to ship and maintain ML models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive high engineering standards on the team through mentoring and knowledge sharing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uphold engineering best practices around code reviews, automated testing and monitoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of applied ML experience with proficiency in Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in the foundations of Machine Learning and building blocks of modern Deep Learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building, shipping and maintaining Machine Learning models in production in an ambiguous and fast paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of designing and architecting large scale experiments and analysis to inform product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a clear understanding of frameworks like - PyTorch, TensorFlow, or Keras, why and how these frameworks do what they do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML Ops concepts related to testing and maintaining models in production such as testing, retraining, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to ramp up, understand, and operate effectively in new application / business domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ve explored modern data storage, messaging, and processing tools (Kafka, Apache Spark, Hadoop, Presto, DynamoDB etc.) and demonstrated experience designing and coding in big-data components such as DynamoDB or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an agile team environment with changing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of working on AWS\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Large Language Models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Location\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Travel\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What We Offer\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7424250","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3304986,"location":{"name":"Bengaluru, India"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7424250,"updated_at":"2026-05-08T10:33:47-04:00","requisition_id":"48639","title":"Staff Product Manager","company_name":"Twilio","first_published":"2025-11-29T12:43:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Data Platform Product Manager in the Data Governance and Insights team..\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to own Twilio\u0026#39;s Data Governance initiatives across Twilio. This position is based in India. You will touch many teams within Twilio to ensure safe customer data handling, supporting data privacy and compliance. This team manages data pipeline security, data reliability, and ensuring access controls. We are also the bridge to the reporting systems trusted by customers, executives and shareholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the product requirements required to build and operate a central data catalog as a metadata store.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive Data Governance initiative, working across various organizations and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the needs of our customers for operational and analytical purposes, and execute on governance of the data pipeline with required access management to fulfill these requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft and deliver a vision for data governance at Twilio, working side by side with other product managers and engineering counterparts across Twilio R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Someone with 10+ years of product management experience in a fast-paced company. If you have a strong work ethic and know how to knock down barriers to get to your objective this might be the opportunity for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in Data Governance, having led at least one initiative that included cataloging metadata, data reliability, sensitive data classification and access management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked on data platforms, customer engagement platforms, or streaming applications. Proficiency in the big data ecosystem e.g. Kafka, Spark, Presto/Athena, or similar technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technically savvy and experienced with the cloud, APIs, communications, enterprise software, data reliability, and ETL techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a customer oriented approach. You have an amazing ability to understand the customer’s challenges and are able to articulate a vision to solve challenges to make an impact.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to solicit customer requirements from many - often opposing - sources, prioritize, and work with engineering and design to deliver.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are a strategic problem solver and flourish operating in broad scope, from conception through continuous operation of 24x7 services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have solved sophisticated problems and have the aptitude to navigate uncharted waters.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborative approach and ability to work with distributed, cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great communication skills. You\u0026#39;re equally at home on zoom presenting to an audience of developers as you are on a zoom talking to users and then coming up with product requirements. Your best days are the ones where you do both on the same day.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree Computer Science, Engineering or equivalent experience required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India. \u0026amp;lt;Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi\u0026amp;gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7821526","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3413525,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7821526,"updated_at":"2026-05-08T10:29:21-04:00","requisition_id":"50339","title":"Staff, Product Manager","company_name":"Twilio","first_published":"2026-04-16T11:55:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the cloud, APIs, communications, and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a regulated ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640.00 - $205,800.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $183,960.00- $228,700.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 24,2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7818178","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3413525,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7818178,"updated_at":"2026-05-08T10:29:21-04:00","requisition_id":"50339","title":"Staff, Product Manager","company_name":"Twilio","first_published":"2026-04-15T17:53:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Product Manager on Twilio’s Onboarding and Compliance product team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a highly skilled and motivated Product Manager to join our Onboarding and Compliance team for Senders and Numbers. Twilio has numerous different types of Senders and Numbers, which are the gateway to accessing all of Twilio’s communication APIs. It is crucial for customers accessing Senders and Numbers to properly register in accordance with local telecommunications regulations, but we also need to make it easy for customers to gain access. In this role, you will own various Senders and Numbers products where you will aim to create streamlined and lovable onboarding experiences while also maintaining best in class compliance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in product management in SaaS, IaaS or PaaS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of leading successful product launches and driving product strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Command of analytical thinking skills with the ability to use quantitative and qualitative data to make product decisions, get executive buy-in, and drive towards measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical, analytical, and UI/UX design understanding and the ability to dive deep while also keeping perspective on the big picture goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiative, ownership, and accountability to decode vague priorities, manage conflicting inputs, and drive initiatives forward against ambiguous and complex challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the cloud, APIs, communications, and/or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor in Computer Science, Engineering, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building products/services related to APIs, developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a regulated ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$CAD: 145,840.00 - $CAD: 182,300.00\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":82352,"name":"Remote - British Columbia, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7171180","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3220284,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7171180,"updated_at":"2026-05-08T10:35:41-04:00","requisition_id":"49074","title":"Staff Product Manager - Core Commerce Platform","company_name":"Twilio","first_published":"2025-08-19T16:44:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Product Manager - Core Commerce Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is seeking an intensely curious Staff Product Manager to lead the evolution of our Core Commerce Platform into a highly productized, extensible engine that powers Twilio’s global revenue. You won\u0026#39;t just be managing a billing system; you will be architecting a standardized platform-as-a-service that enables internal application teams to launch, price, and scale their products with zero friction. This platform is the source of truth for the entire quote-to-cash lifecycle—responsible for high-throughput metering, complex real-time rating, and the generation of clear, accurate invoices that reinforce customer trust.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll bring and develop:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Master Commerce Domains: Leverage deep expertise in catalog management, subscriptions, billing, invoicing, revenue recognition, and tax compliance to build robust, scalable financial systems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Define Platform Strategy: Architect the roadmap for a \u0026quot;commerce-as-a-service\u0026quot; model by developing primitives (metering, rating, and entitlement APIs) that enable internal teams to launch products with minimal bespoke engineering.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Enable Internal Tenants: Treat Twilio’s internal product and operations teams as primary customers by designing the self-service tools, SDKs, and documentation necessary for independent onboarding to the platform.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ensure Usage Fidelity: Own the \u0026quot;event-to-invoice\u0026quot; data lifecycle by architecting systems that transform high-volume usage data into transparent invoices, ensuring rating logic is perfectly mirrored in customer dashboards.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Productize Compliance: Partner with Finance, Compliance, and Accounting to build automated revenue recognition and geography-aware tax hooks into the platform core to ensure every transaction is audit-ready by default.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Champion Accuracy \u0026amp;amp; Trust: Drive platform initiatives that provide customers with granular visibility into their usage, reducing billing inquiries and fostering long-term trust through financial integrity.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bridge Cross-Functional Gaps: Act as the strategic link between Engineering, Finance, and GTM by translating complex financial requirements into scalable technical specifications and communicating platform guardrails early.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Integrate AI Capabilities: Embed AI into the commerce platform, such as, billing optimization, anomaly detection, rating logic, and automating internal administrative and reporting activities.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lead Forensic Discovery: Conduct deep-dive investigations into the most complex parts of the commerce lifecycle, untangling legacy systems and technical debt to provide the organization with clear paths forward.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Embed Data-Driven Decisioning: Drive system reliability and business outcomes by using analytics to guide prioritization and fostering a culture of continuous experimentation and learning.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Mentorship: While an individual contributor role, you will \u0026quot;raise the bar\u0026quot; for the PM org, mentoring PMs on technical product discovery, tracking communication and execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Product Management experience, with at least 3 years focused on commerce, billing, or financial platforms at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead complex cross-functional initiatives across engineering, finance, risk, and operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical acumen with experience in APIs, extensible platforms, and complex system design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven decision maker with a track record of defining KPIs and measuring platform success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and executive-level stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS, large-scale platforms, or multi-product ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with Agile and related agile tooling, such as, Jira\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Platform Leadership: Previous leadership of platform migrations or unification efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ERP \u0026amp;amp; Financial Integration: Experience integrating core billing engines with downstream financial systems like NetSuite, SAP, or Workday for automated revenue recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Tax Compliance: Familiarity with global tax engines (e.g., Avalara, Vertex) and the regulatory requirements of \u0026quot;Invoiced Billing\u0026quot; in international markets (VAT, GST, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI/ML Product Literacy: Experience identifying and implementing AI-driven solutions for financial or data-heavy domains, such as predictive revenue forecasting, automated discrepancy resolution, or LLM-integrated developer documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS/CPQ Knowledge: Familiarity with the \u0026quot;Quote-to-Cash\u0026quot; ecosystem, including CPQ (Configure, Price, Quote) tools and how they interface with a core catalog.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in British Columbia:\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;CAD 145,840.00 - CAD 182,300.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":82353,"name":"Remote - Ontario, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7593382","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3356211,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4PD5224-1","value_type":"single_select"}],"id":7593382,"updated_at":"2026-04-30T04:46:23-04:00","requisition_id":"50338","title":"Staff Product Manager - Data Platforms","company_name":"Twilio","first_published":"2026-02-20T19:17:46-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Staff Product Manager for the Channels Data team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Channels Data team is continuously identifying strategic opportunities for platform maturity and improved customer logs and analytics experiences for Twilio’s Email and Messaging channels. This product manager would help lead, organize and execute our channel data bulk egress strategy through webhooks and other scaled data exhaust product recommendations. This is a platform product role with very little front end or application side feature development.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become a subject matter expert on traffic logs and analytics use cases across our customer segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use financial and engineering context to describe the total opportunity size (and business impact/ROI) of proposed product improvements; make synthesized recommendations on which customer problems to prioritize based on opportunity size\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in product management\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work backwards from customer needs, using rigorous problem definition and customer data to directly qualify your product decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability; functional understanding of statistics, basic program management skills, strong written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree: MBA or Master’s in CS or related discipline\u0026lt;br\u0026gt;.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $ 205,800.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $ 182,960 - $228,700.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until \u0026lt;strong\u0026gt;May 1st, 2026\u0026lt;/strong\u0026gt;, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":636,"name":"Product Management","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7716279","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3389164,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7716279,"updated_at":"2026-05-08T10:30:38-04:00","requisition_id":"50126","title":"Staff Software Engineer (L4)","company_name":"Twilio","first_published":"2026-03-13T17:04:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We\u0026#39;re building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio\u0026#39;s Customer Support organization operates through AI-powered tools and agentic products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for \u0026lt;strong\u0026gt;Full-Stack Engineers\u0026lt;/strong\u0026gt; who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences.\u0026amp;nbsp; This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Joining this team means building \u0026lt;strong\u0026gt;production grade, full-stack AI applications\u0026lt;/strong\u0026gt;. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as developer leader in distributed systems, data technologies, with strong software engineering skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with a track record of mentoring and developing high-performing engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Colombia.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":55275,"name":"IT","child_ids":[],"parent_id":638}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7782805","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3406090,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4EG5104-1","value_type":"single_select"}],"id":7782805,"updated_at":"2026-04-30T04:46:26-04:00","requisition_id":"50327","title":"Staff Software Engineer (L4) Data Platform","company_name":"Twilio","first_published":"2026-04-06T18:00:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio\u0026#39;s next Staff Software Engineer on our Data \u0026amp;amp; Analytics Platform\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are \u0026amp;amp; why we’re hiring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio powers real-time business communications and data solutions that help \u0026lt;a href=\u0026quot;https://customers.twilio.com/\u0026quot;\u0026gt;companies and developers worldwide\u0026lt;/a\u0026gt; build better applications and customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Although we\u0026#39;re headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We\u0026#39;re on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support \u0026lt;a href=\u0026quot;https://www.twilio.com/company/diversity\u0026quot;\u0026gt;diversity, equity \u0026amp;amp; inclusion\u0026lt;/a\u0026gt; wherever we do business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking an experienced Staff Engineer to join our Data Substrate team. In this role, you will be responsible for architecting scalable and reliable data solutions, collaborating closely with cross-functional partners driving technical innovation, and mentoring a team of talented engineers. The ideal candidate will have deep expertise in data systems, strong leadership skills, and a proven track record of delivering complex data projects at scale.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert in distributed systems, data technologies, with strong software engineering skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement scalable and efficient data systems, storage solutions, and processing frameworks using state-of-the-art technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach a team of talented engineers, fostering a culture of technical excellence, collaboration, and continuous learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in software development, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in big data technologies such as Hadoop, Spark, Kafka, and other distributed computing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and operating large-scale systems using AWS technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in programming languages such as Python, Java, or Scala, with strong problem-solving skills and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or working with Data Lakehouse architectures, including hands-on experience with Hudi, Iceberg, or Delta data formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills, with a track record of mentoring and developing junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Desired\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contributions to OSS projects is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data modeling, data warehousing, and ETL processes is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in the United States. This role will be remote but is not eligible to be hired in CA, WA, NY, NJ, PA or CT.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$171,120.00 to $213,900.00\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":637,"name":"Engineering","child_ids":[],"parent_id":70437}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7668241","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3374865,"location":{"name":"Remote - Australia"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7668241,"updated_at":"2026-05-08T10:33:34-04:00","requisition_id":"50219","title":"Strategic Account Executive","company_name":"Twilio","first_published":"2026-03-05T11:11:08-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers, specifically in NEA. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;More than 12+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of developing, growing and delivering revenue \u0026amp;amp; gross profit results, especially for large-scale and enterprise customers in Asia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cross selling experience to Marketing, Engineering and Product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telco, CPaas or PaaS selling experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, based in Australia (Melbourne, Brisbane or Sydney)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79859,"name":"Remote - Australia","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7640995","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3367620,"location":{"name":"Remote - Spain"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7640995,"updated_at":"2026-05-08T10:33:19-04:00","requisition_id":"50183","title":"Strategic Account Executive ","company_name":"Twilio","first_published":"2026-02-24T10:19:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on Southern Europe. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and GP growth, as well as sourcing net new opportunities within a set of accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Servicing the fastest growing customers in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growing our revenue and gross profit share of wallet within your key account list.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining the highest levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create pricing proposals, negotiating terms and managing the contract process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Selling solutions to a technical and business audience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building trust and mutual respect with technical customers and peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing challenging priorities and handling multiple projects/deals at the same time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of working with accounts ranging from large multinational enterprise customers to SMB.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by achieving quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Fluent in one of the following languages: French, Italian or Spanish\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideally, you also have experience selling both to a business and technical audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and understanding of working in the communications market is preferable.\u0026amp;nbsp; Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification.\u0026amp;nbsp; Or have prior experience in a traditional telecommunications environment/business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position can be based in the United Kingdom, Spain or Ireland.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%\u0026amp;nbsp; travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":79093,"name":"Remote - Spain","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7736162","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3394184,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-E","value_type":"single_select"}],"id":7736162,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"50271","title":"Strategic Account Executive 3","company_name":"Twilio","first_published":"2026-03-25T21:44:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive for High Tech Accounts!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are expanding our team and growth within the High Tech Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our High Tech clients create frictionless engagement experiences for the customers they serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and strategically expand relationships with our High Tech customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the entire sales process from prospecting to deal closure, including launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our customers are often software engineers, application owners, product managers, line of business executives, VP’s of innovation, omni-channel and digital strategy stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, partners, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales and a track record of selling complex technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for net revenue retention and growth, relationship management, cross sells, upsells, and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by exceeding quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ethical. Hands on. Passionate. Creative. Team-player. Eager to deliver excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio ecosystem of Tools: Salesforce, Gong, Outreach, LinkedIn SalesNav, Looker, Tableau, G-Suite (proficiency in Google Sheets)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication \u0026amp;amp; presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling API based solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : 103,376.00 - 129,220.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area):109,120.00 - 136,400.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: 114,864.00 - 143,580.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 6th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7735455","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3393893,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-E","value_type":"single_select"}],"id":7735455,"updated_at":"2026-04-30T04:46:25-04:00","requisition_id":"50260","title":"Strategic Account Executive 3","company_name":"Twilio","first_published":"2026-03-19T18:00:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Strategic Account Executive for High Tech Accounts!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are expanding our team and growth within the High Tech Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our High Tech clients create frictionless engagement experiences for the customers they serve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and strategically expand relationships with our High Tech customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the entire sales process from prospecting to deal closure, including launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our customers are often software engineers, application owners, product managers, line of business executives, VP’s of innovation, omni-channel and digital strategy stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, partners, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales and a track record of selling complex technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for net revenue retention and growth, relationship management, cross sells, upsells, and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success by exceeding quota on a consistent basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define processes and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ethical. Hands on. Passionate. Creative. Team-player. Eager to deliver excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Twilio ecosystem of Tools: Salesforce, Gong, Outreach, LinkedIn SalesNav, Looker, Tableau, G-Suite (proficiency in Google Sheets)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication \u0026amp;amp; presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling API based solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in the USA.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : 103,376.00 - 129,220.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area):109,120.00 - 136,400.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: 114,864.00 - 143,580.00\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 6th, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7818802","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3413778,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP3SLS633-E","value_type":"single_select"}],"id":7818802,"updated_at":"2026-04-30T04:46:27-04:00","requisition_id":"50425","title":"Strategic Account Executive 3","company_name":"Twilio","first_published":"2026-04-15T19:40:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 3!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Strategic Account Executive, you will drive highly analytical and consultative sales cycles with High Tech customers that are running large scale, global, competitively sourced, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand revenue across your book of Strategic Accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $103,376.00 - $129,220.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $109,120.00 - $136,400.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $114,864.00 - $143,580.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7746329","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3396996,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7746329,"updated_at":"2026-04-30T04:46:26-04:00","requisition_id":"50258","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-03-31T20:05:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Associate Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Retail customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 7 years of sales experience, with a minimum of 3 year dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70617,"name":"Mid-Market Sales","child_ids":[],"parent_id":34752}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7607358","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3360177,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7607358,"updated_at":"2026-04-30T04:46:24-04:00","requisition_id":"50123","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-03-30T23:17:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Associate Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important Regulated Verticals customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 5 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 15, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7768645","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3402451,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-E","value_type":"single_select"}],"id":7768645,"updated_at":"2026-04-30T04:46:26-04:00","requisition_id":"50354","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-03-31T13:28:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Strategic Account Executive 4!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As an Strategic Account Executive, you will drive highly analytical and consultative sales cycles with ISV customers that are running large scale, global, competitively sourced, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important ISV customer accounts with a concentration in utility, automotive, public safety and insurance industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generates and maintains an accurate sales pipeline and forecast utilizing our CRM, Salesforce\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 7 years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont :\u0026amp;nbsp;$132,192.00 - $165,240.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536.00 - $174,420.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880.00 - $183,600.00.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until April 30, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7834208","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3417459,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"SP4SLS634-1","value_type":"single_select"}],"id":7834208,"updated_at":"2026-04-30T04:46:27-04:00","requisition_id":"50433","title":"Strategic Account Executive 4","company_name":"Twilio","first_published":"2026-04-26T06:45:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to lead relationships with our growth and mid-market Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and expand some of our most important ISV customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with other Twilio teams to identify new revenue opportunities within your ISV account portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve on a cross-functional account team with representatives from product, finance, support, and services teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, SalesforceStay current with industry changes and collaborate with your team and peers to learn and share best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountable for relationship management, cross sells, upsells and solutions consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical account development strategy based on using data to find opportunities and prove value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated track record of managing business forecasts and financial models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial mindset with appetite to define process and build programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree or equivalent years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Software, SaaS, CPaas or PaaS selling experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling through ISV partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Minnesota or Vermont : $132,192 - $165,240.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,536 - $174,420.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $X146,880 - $183,600.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role is eligible to earn commissions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 15th, 2026, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":34752,"name":"Sales","child_ids":[70616,70618,70617,70619,74325,634],"parent_id":70465}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7520868","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3332263,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5853-1","value_type":"single_select"}],"id":7520868,"updated_at":"2026-05-08T10:34:38-04:00","requisition_id":"49944","title":"Supportability Engineer 3","company_name":"Twilio","first_published":"2026-05-07T13:10:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Supportability Engineer 3.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to embed customer-centricity into the product development lifecycle and eliminate friction before it reaches the user.\u0026amp;nbsp;As a Supportability Engineer, you will sit at the critical intersection of Customer Experience and R\u0026amp;amp;D, serving as the technical voice of the customer. You will go beyond standard readiness; you will advocate for the customer during the design phase to prevent issues before they occur. By analyzing data and collaborating with engineering, you will influence product roadmaps, drive seamless launches, and design excellence into our products to minimize the need for reactive support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embed customer supportability requirements into the earliest stages of the Product Development Lifecycle (PDLC) by participating in design reviews and technical planning with R\u0026amp;amp;D.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze support data and customer feedback to construct evidence-based business cases that influence R\u0026amp;amp;D to prioritize certain improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide specifications for proactive product features (such as clearer error messages and diagnostic tools) to reduce friction and deflect potential support tickets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate the Global Ops readiness strategy for new features, ensuring Frontline Support and Ops teams are equipped with the necessary training, documentation, and tooling prior to launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with R\u0026amp;amp;D to translate complex customer use cases into actionable requirements that ensure long-term product health.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in Technical Support, Product Operations, Technical Account Management, or Engineering, with a specific focus on complex technical products (APIs, SaaS, or Telecommunications).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within the technology industry (Including APIs and VOIP) in either a development or support capacity. Familiarity with customer or consumer trust application(s) and systems preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven analytical skills with experience using data tools (such as Splunk, DataDog, Snowflake, SQL, or Tableau) to derive actionable insights from customer feedback and support trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and influence skills, with the ability to advocate for customer needs to technical stakeholders and negotiate prioritization of supportability features.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with project management methodologies or experience managing programs/product launches\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in a scripting or programming language (Python, Java, Node.js) to better understand the developer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Design Thinking or User Experience (UX) principles to identify friction points in customer journeys.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7837168","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3418004,"location":{"name":"Remote - Canada"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2BS6462-1","value_type":"single_select"}],"id":7837168,"updated_at":"2026-05-08T10:27:25-04:00","requisition_id":"50319","title":"System Ops Administrator 2","company_name":"Twilio","first_published":"2026-04-21T12:00:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next \u0026lt;strong\u0026gt;Systems Support Administrator\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organizations. The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability .\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage Salesforce user setup, roles, profiles, permissions, and security settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee Salesforce case management, ensuring SLAs and response times are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain page layouts, workflows, validation rules, and approval processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the escalation point for advanced Salesforce user requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve CPQ and multi-instance Salesforce issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support OLM processes including orders, renewals, cancellations, and billing triggers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure synchronization of Salesforce data with ERP/Billing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales Ops, Finance, IT, and Product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend process automation and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support UAT, deployments, and develop user training materials.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years’ experience as a Salesforce Administrator (Sales Cloud).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Administrator certification (ADM-201).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in Salesforce administration and configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Salesforce data model, sharing rules, and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting complex integrated system issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce CPQ Specialist certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce Revenue Cloud, Billing, or ERP integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Apex, Flow, SOQL, and advanced automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills for technical and non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in British Colombia, Alberta, or Ontario Canada\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Canada : $90,800 - $113,500\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, paid sick time, paid personal time off, paid parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33864,"name":"Sales Operations","child_ids":[],"parent_id":70465}],"offices":[{"id":84512,"name":"Remote - Alberta, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7837170","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3418005,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2BS6462-1","value_type":"single_select"}],"id":7837170,"updated_at":"2026-05-08T10:30:19-04:00","requisition_id":"50322","title":"Systems Ops Administrator","company_name":"Twilio","first_published":"2026-04-22T10:02:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Systems Support \u0026amp;amp; Data Operations Administrator – India\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is the backbone of our Global Sales organizations, providing a blend of technical Salesforce administration and high-level data stewardship. You will ensure that Salesforce CPQ, OLM, and multiple Salesforce instances run with high process integrity while simultaneously managing the data quality and firmographic insights that drive our Sales organization forward.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Salesforce Administration:\u0026lt;/strong\u0026gt; Manage user setup, roles, profiles, permissions, and security settings. Serve as the escalation point for advanced user requests and troubleshoot complex and multi-instance issues.Ensure Compliance with security and access governance policies.Monitor system usage and adoption to recommend improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Maintenance:\u0026lt;/strong\u0026gt; Maintain page layouts, workflows, validation rules, and approval processes. Configure and maintain Salesforce support processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Stewardship:\u0026lt;/strong\u0026gt; Perform data audits and investigations across systems to enhance firmographic information. Fix data issues following standard operating procedures and data policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Monitor and Manage Salesforce case queues to meet SLAs. Oversee the synchronization of Salesforce data with ERP/Billing systems to ensure seamless order-to-cash cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategy \u0026amp;amp; Documentation:\u0026lt;/strong\u0026gt; Provide documentation for implementation changes to data quality standards. Document data requirements, strategy, and rules (standardization, cleansing, and validation) for both legacy and new environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Partner with Sales Ops, Finance, IT, and Business Stakeholders to identify and drive automation advances that improve operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Testing \u0026amp;amp; Training:\u0026lt;/strong\u0026gt; Support UAT and deployments while developing training materials to empower our end users.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Salesforce Expertise:\u0026lt;/strong\u0026gt; 3+ years of experience as a Salesforce Administrator (Sales Cloud) with an active \u0026lt;strong\u0026gt;Salesforce Administrator certification (ADM-201)\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data Analysis:\u0026lt;/strong\u0026gt; Demonstrable experience executing data quality analysis within complex, federated system architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Mindset:\u0026lt;/strong\u0026gt; Experience in Sales Operations support and a basic understanding of data providers like \u0026lt;strong\u0026gt;ZoomInfo\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Logic:\u0026lt;/strong\u0026gt; Ability to evaluate data risks, troubleshoot integrated system issues, and provide solutions in a timely manner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Certifications:\u0026lt;/strong\u0026gt; Salesforce Certified Advanced Admin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Stack:\u0026lt;/strong\u0026gt; Experience with \u0026lt;strong\u0026gt;SQL, Heroku, or Python\u0026lt;/strong\u0026gt; (specifically for data pipelining).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytics:\u0026lt;/strong\u0026gt; Familiarity with \u0026lt;strong\u0026gt;Tableau\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;Tableau CRM\u0026lt;/strong\u0026gt; (CRM Analytics).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Automation:\u0026lt;/strong\u0026gt; Knowledge of Apex, Flow, SOQL, and advanced Salesforce automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Soft Skills:\u0026lt;/strong\u0026gt; Excellent written and verbal communication skills; ability to build relationships across all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Linguistic Diversity:\u0026lt;/strong\u0026gt; Proficiency in multiple languages applicable to the NAMER region is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;This role will be remote, and based in India.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":70467,"name":"Services","child_ids":[70473,57352,70475,42125,70474,67203],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7815483","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3412774,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5693-1","value_type":"single_select"}],"id":7815483,"updated_at":"2026-05-08T10:29:47-04:00","requisition_id":"50416","title":"Technical Account Manager 3","company_name":"Twilio","first_published":"2026-04-16T17:31:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Account Manager\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers.\u0026amp;nbsp; As a designated TAM you will be supporting customers during \u0026lt;strong\u0026gt;Central hours (9am to 6pm CT)\u0026lt;/strong\u0026gt; and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have an inquisitive mind to understand how things work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in task prioritization and evaluation of situational urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing dedicated customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Telecoms and VOIP including WebRTC and SIP\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Colombia, providing support during 9am to 6pm Central Time\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7807739","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3410544,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2BS6462-1","value_type":"single_select"}],"id":7807739,"updated_at":"2026-05-08T10:27:38-04:00","requisition_id":"50315","title":"Technical Administrator 2","company_name":"Twilio","first_published":"2026-04-14T09:44:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Administrator 2 (Business Systems Analyst 2)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for a Salesforce Administrator to join the GTM Automation team. This is a great role for an experienced Salesforce administrator looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing team that you can learn with and help shape.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results-oriented individual who is motivated to tackle complex problems, has a \u0026quot;can do\u0026quot; attitude, and is comfortable asking questions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;Assist project managers in various work streams on Salesforce.com\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with program managers and stakeholders to uncover process gaps and develop elegant solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and fix existing system problems on a daily basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams, including developers, business analysts, and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership skills to mentor junior administrators and provide guidance on best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have hands on experience with process automation tools especially flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to understand business needs and translate requirements into technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certified Administrator (ADM-201)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in Salesforce CPQ administration and configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation, communication, and facilitation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive experience on debugging and troubleshooting in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge on Salesforce.com configuration best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1+ year of experience designing or developing on Salesforce (Apex)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and managing large data sets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience in automating and auditing large volumes of data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced developing Lightning Components in Salesforce Lightning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":33863,"name":"Solutions Engineering","child_ids":[],"parent_id":70465}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7821489","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3414466,"location":{"name":"Remote - Alberta, Canada (DNU)"},"metadata":[{"id":259693,"name":"Job Code","value":"TP4AD6624-1","value_type":"single_select"}],"id":7821489,"updated_at":"2026-05-08T10:29:13-04:00","requisition_id":"50317","title":"Technical Program Manager (P4)","company_name":"Twilio","first_published":"2026-04-20T18:08:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Program Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly strategic and collaborative \u0026lt;strong\u0026gt;Technical Program Manager\u0026lt;/strong\u0026gt; to join our GTM Sales Automation team. This role will be responsible for defining, planning, and executing complex, cross-functional programs that drive significant improvements in our GTM processes and GTM automation infrastructure. You will work closely with leaders across Sales, Marketing, Sales Strategy, and other operational teams to ensure strategic alignment and successful delivery of impactful initiatives. You will also orchestrate key projects within the Sales Automation team to ensure alignment across different functions and successful roll out.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Cross-Functional GTM Initiatives:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop comprehensive program plans, including scope, objectives, key results (OKRs), timelines, resource requirements, and risk mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive execution of these programs, often involving new tool implementations, large scale process re-engineering, or new internal product launches .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate regular steering committee meetings and communicate program status, risks, and dependencies to executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure change management plans are in place to drive successful adoption and utilization of new processes and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales Automation leaders to define and lead intra departmental initiatives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Proactively identify risks, remove roadblocks, and champion adoption of new processes, tools, or strategies across GTM teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Measurement \u0026amp;amp; Reporting:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and track key performance indicators (KPIs) for all programs and initiatives, measuring their impact on GTM effectiveness and/or sales productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create compelling reports and presentations for various audiences, including executive leadership, on program progress, outcomes, and business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct post-implementation reviews to assess success and identify lessons learned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management \u0026amp;amp; Communication:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build strong, collaborative relationships with cross-functional stakeholders at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a central point of contact for program-related communications, ensuring transparency and alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence and motivate project team members, consultants, and partners to achieve common GTM goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business Administration, Operations Management, Project Management, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ with a significant focus on sales automation or sales technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly analytical with a data-driven approach to problem-solving and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think strategically and translate complex or ambiguous concepts into actionable plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills (PMP or similar certification a plus) with experience in various project management methodologies (e.g., Agile).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication (written and verbal), presentation, and interpersonal skills, capable of influencing and engaging stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in sales automation tools and platforms (e.g., Salesforce, Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable. Experience with implementation or optimization of these systems is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing programs involving AI/ML integration into sales workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with reporting and BI tools (e.g., Tableau, Power BI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a high-growth SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce certification(s)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote and based in Ontario, British Columbia or Alberta, Canada.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;CAD $120,640 - 150,800\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Target Bonus Percentage 15%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":79911,"name":"Program Management (Project, Program, Agile, Technical)","child_ids":[],"parent_id":70437}],"offices":[{"id":84512,"name":"Remote - Alberta, Canada","location":null,"child_ids":[],"parent_id":82351}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7895281","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3431954,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7895281,"updated_at":"2026-05-09T00:29:46-04:00","requisition_id":"49310","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-05-09T00:29:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Technical Support Engineer 2 (APJ)\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;on Twilio’s Voice, Platform Application \u0026amp;amp; Segment teams\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This role reports to a Manager, Technical Support, who will be based in our Bengaluru office.\u0026amp;nbsp; This position requires working in a shift. The current shift timings for shift based roles supporting our APJ \u0026amp;amp; EMEA customers are 6:30 AM - 3:30 PM, 12 :30 PM - 9:30 PM, 1 PM - 10 PM \u0026amp;amp; 1:30 PM - 10:30 PM (IST) Shifts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with our customers\u0026#39; and partners\u0026#39; developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review internal knowledge to stay current on industry shifts and standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position will also require supporting our customers on holidays to ensure that our customer’s needs are met\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of Technical Support Experience or similar relevant experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A good understanding of Object-Oriented Programming (OOP) concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of SQL and query-writing skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of APIs, HTTP Protocol, and RESTful services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting SIP, VoIP, and IP telephony issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of WebRTC is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working collaboratively with team members in different geographic locations and time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence and build effective working relationships with all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in utilizing customer feedback to identify and drive improvements in our products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra, Delhi)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7899572","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3434358,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7899572,"updated_at":"2026-05-09T00:54:48-04:00","requisition_id":"50474","title":"Technical Support Engineer 2","company_name":"Twilio","first_published":"2026-05-09T00:54:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Technical Support Engineer 2.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject-matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work on messaging email cases submitted by both individual developers and major brands.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist customers with troubleshooting message deliverability issues and debug customer code.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with your manager to surface customer problems to assist in process betterment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A firm understanding of the technology stacks common to the Web ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Functional knowledge of general-purpose programming languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and technical troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to professionally and diplomatically address customer concerns and provide concise feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to de-escalate tense/tough customer situations in a live environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent reading comprehension, listening, and writing skills\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous exposure or knowledge of Twilio products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coding experience in any language. (reading and debugging)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience with JIRA or a similar ticketing system.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra and Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7895238","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3431937,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7895238,"updated_at":"2026-05-08T10:26:22-04:00","requisition_id":"50479","title":"Technical Support Engineer - 2, Platform and Applications","company_name":"Twilio","first_published":"2026-05-08T02:43:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 2\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.\u0026amp;nbsp; Identifies and responds to customer escalations and thoroughly document every customer interaction\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.\u0026amp;nbsp; Meet SLA requirements per channel/role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Twilio\u0026#39;s AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor or provide training to other team members in case management best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in process improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-4 years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (verbal, comprehension, listening, and writing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diplomatically address customer concerns and provide feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent certifications and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic case management experience/skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and critical thinking\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7874688","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3426816,"location":{"name":"Remote - India"},"metadata":[{"id":259693,"name":"Job Code","value":"NP3SS5823-1","value_type":"single_select"}],"id":7874688,"updated_at":"2026-05-08T10:26:20-04:00","requisition_id":"50476","title":"Technical Support Engineer 3","company_name":"Twilio","first_published":"2026-05-08T02:40:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Support Engineer 3\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team in India, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.\u0026amp;nbsp; Identifies and responds to customer escalations and thoroughly document every customer interaction\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.\u0026amp;nbsp; Meet SLA requirements per channel/role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Twilio\u0026#39;s AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor or provide training to other team members in case management best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage incidents effectively during on-call shifts. While on-call triage SDM Escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participant in process improvement initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English (verbal, comprehension, listening, and writing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to diplomatically address customer concerns and provide feedback\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent certifications and work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic case management experience/skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and critical thinking\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote, and based in India (Karnataka, Telangana, Tamil Nadu, Maharashtra, Delhi).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":85541,"name":"Remote - India","location":null,"child_ids":[],"parent_id":74919}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7863595","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3424175,"location":{"name":"Remote - Colombia"},"metadata":[{"id":259693,"name":"Job Code","value":"NP2SS5822-1","value_type":"single_select"}],"id":7863595,"updated_at":"2026-05-08T10:25:20-04:00","requisition_id":"49309","title":"Technical Support Expert 2","company_name":"Twilio","first_published":"2026-04-29T15:56:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as our next Technical Support Expert 2\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company, and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess the nature of product or service issues and resolve a variety of complex support problems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Log customer interactions and tag/categorize issues accordingly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve a monthly volume of tickets consistent\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify ways to improve existing processes and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor newer members of the Customer Support team with customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute content to knowledge base to support team and customer enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure Support SLAs and CSAT goals are consistently met, and ticket queues are well managed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incident report and On Call\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;*Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4 years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience communicating complex technical issues to both technical and non-technical audiences via phone or email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, creative problem solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quick learner, willing to take initiative, and has great follow through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A high-energy, optimistic outlook and positive attitude\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An empathetic approach to troubleshooting and customer service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they\u0026#39;re involved in\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self Motivation - Motivated to do or achieve something because of one\u0026#39;s own enthusiasm or interest, without needing pressure from others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with incident communication and on-call.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with the following:\u0026lt;br\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supporting Email (or similar) REST API’s\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Email Deliverability\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;JIRA/Confluence Experience (a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Terminals\u0026amp;nbsp; (command prompt)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Reading/Debugging HTML (a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL\u0026amp;nbsp; (a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Snowflake \u0026amp;amp; Splunk (a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Postman or other APIs client\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Zendesk is preferable\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be based in Colombia, Remote.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":42125,"name":"Customer Support","child_ids":[],"parent_id":70467}],"offices":[{"id":82354,"name":"Remote - Colombia","location":null,"child_ids":[],"parent_id":82350}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7748961","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3397909,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NI1BD5671-1","value_type":"single_select"}],"id":7748961,"updated_at":"2026-04-30T04:46:26-04:00","requisition_id":"50232","title":"Technical Video Content Intern, Developer Ecosystem","company_name":"Twilio","first_published":"2026-03-26T13:12:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Technical Video Content Intern, Developer Ecosystem!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to grow, educate, and engage Twilio\u0026#39;s global developer audience through video and media. As a Technical Video Content Intern, you\u0026#39;ll combine your passion for technology with storytelling to create shortform video content that helps developers succeed with Twilio\u0026#39;s platform. You will spend your summer learning how to structure developer-centric content, improving your coding skills, and gaining hands-on experience with professional video editing. You’ll collaborate closely with our Developer Media team to bring educational, engaging content to life.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role involves partnering with a global team to plan, create, and deliver developer content, in partnership with product, brand, as well as marketing teams. The ideal candidate thrives in dynamic environments, aiming to boost customer satisfaction through high-quality, developer focused content.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ideate, develop, and release a specific short-form video series tailored for social platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in growing Twilio\u0026#39;s developer audience through short-form video that educates and entertains developers on Twilio\u0026#39;s platform (Content Creation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop content concepts, outlines, and scripts for tutorials and explainers (Pre-Production).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly appear on camera to deliver engaging technical content.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with subject-matter experts to ensure content is technically accurate and aligned with developer needs.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Brand and Marketing teams to review final edits for clarity and quality.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publish and maintain content across Twilio\u0026#39;s developer channels and social platforms (Distribution).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use analytics and feedback to learn and continuously improve your storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently enrolled in an accredited university as a Junior or Senior, preferably studying Computer Science, Communications, Film, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of how to create and edit short-form content (TikTok, Reels, Shorts).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational knowledge of web-based technologies, including but not limited to APIs, and HTTP methods/requests.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language of your choice.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong developer empathy and the ability to explain technical concepts clearly.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and project management skills with the ability to meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic hands-on experience with video editing tools (e.g., Premiere Pro, Final Cut, DaVinci Resolve, CapCut, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools for screen capture, livestreams, or recordings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Airtable or similar tools for content planning and production workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $32.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $34.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $37.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 2nd, but may change based on business needs.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26412,"name":"Students","child_ids":[],"parent_id":70484}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7772685","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3403518,"location":{"name":"Remote - Ireland"},"metadata":[{"id":259693,"name":"Job Code","value":"NP4FI6124-1","value_type":"single_select"}],"id":7772685,"updated_at":"2026-05-08T10:28:40-04:00","requisition_id":"50355","title":"Transfer Pricing Manager","company_name":"Twilio","first_published":"2026-04-01T12:00:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Transfer Pricing Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio is looking for an Transfer Pricing\u0026amp;nbsp; Manager\u0026amp;nbsp; located in Ireland to join our global tax team.\u0026amp;nbsp; As the Global Transfer Pricing Manager at Twilio, you will be an architect and guardian of our intercompany transaction framework. In a high-growth, cloud-communications environment, our value chain is complex—spanning R\u0026amp;amp;D, digital infrastructure, and global sales. You will ensure that our global operations are compliant, tax-efficient, and aligned with the latest OECD guidelines and local regulations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You aren\u0026#39;t just a \u0026quot;compliance checker\u0026quot;; you are a strategic partner who understands how code, data, and communication APIs translate into taxable value across borders.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;Our ideal candidate is a highly motivated and collaborative individual with transfer pricing experience and an eagerness to learn in an AI native environment . We aren’t just \u0026quot;filing forms\u0026quot;; we are building a scalable, \u0026lt;strong\u0026gt;AI-native tax infrastructure\u0026lt;/strong\u0026gt; that supports a company moving at the speed of the cloud. You will have the autonomy to design processes from scratch—moving away from manual data entry toward high-value strategic analysis enabled by the latest AI tools.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the charge in integrating AI and automation into our transfer pricing workflow. This includes automating benchmark searches, using AI for draft local file narratives, and building \u0026quot;self-service\u0026quot; intercompany models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the end-to-end global transfer pricing lifecycle, including the preparation and review of Master Files, Local Files, and Country-by-Country Reporting (CbCR).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the operational transfer pricing process—setting, monitoring, and adjusting intercompany prices throughout the year to ensure legal entities hit target profitability as well as ensure that the quarterly close calculations are robust and accurate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document complex intercompany transactions and develop robust policies for the valuation of intangible assets (IP), know-how, and customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage global transfer pricing audits and controversy matters, acting as the primary point of contact for external advisors and tax authorities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting, Economics, Finance, or Law. CPA, CTA, or JD/LLM in Tax is highly preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of dedicated transfer pricing experience in Big 4 public accounting or a high-growth US multinational corporation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Oracle Fusion or similar ERP/ EPM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be proficient with Microsoft Excel/Office.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tax technology software \u0026amp;amp; AI tools\u0026amp;nbsp; is beneficial.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;This role will be remote, and based in Ireland\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Travel\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26693,"name":"Finance","child_ids":[],"parent_id":638}],"offices":[{"id":79092,"name":"Remote - Ireland","location":null,"child_ids":[],"parent_id":74917}]},{"absolute_url":"https://job-boards.greenhouse.io/twilio/jobs/7748964","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":true}],"internal_job_id":3397911,"location":{"name":"Remote - US"},"metadata":[{"id":259693,"name":"Job Code","value":"NI1MK5651-1","value_type":"single_select"}],"id":7748964,"updated_at":"2026-05-08T19:32:44-04:00","requisition_id":"50226","title":"Video Producer Intern","company_name":"Twilio","first_published":"2026-03-26T13:04:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who we are\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to\u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://customers.twilio.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://customers.twilio.com/\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;\u0026amp;nbsp;hundreds of thousands of businesses\u0026amp;nbsp;\u0026lt;/a\u0026gt;and empower millions of developers worldwide to craft personalized customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our dedication to \u0026lt;a class=\u0026quot;c-link\u0026quot; href=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; target=\u0026quot;_blank\u0026quot; data-stringify-link=\u0026quot;https://www.twilio.com/en-us/blog/open-work\u0026quot; data-sk=\u0026quot;tooltip_parent\u0026quot;\u0026gt;remote-first work\u0026lt;/a\u0026gt;, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: rgb(255, 255, 255);\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;See yourself at Twilio\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join the team as Twilio’s next Video Producer Intern!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is needed to support the video production and multimedia team across the full production lifecycle from pre-production planning and on-set coordination to editing, asset management, and live event execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A hands-on internship supporting Twilio\u0026#39;s video production and multimedia team across corporate, event, and marketing content\u0026amp;nbsp; from shoot logistics and on-set coordination to editing, motion graphics, and live event execution, offering broad exposure to professional production workflows in a fast-paced tech environment.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and manage video production projects from brief to delivery, ensuring deadlines and milestones are met\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate logistics between stakeholders, vendors, and creative teams to keep projects moving efficiently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update production schedules, shot lists, and project trackers across active productions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organize and manage digital asset libraries, ensuring files are properly named, stored, and accessible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft creative briefs, project summaries, and status updates to keep stakeholders aligned\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and flag production bottlenecks, risks, or resource gaps to the directing producer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support vendor and talent coordination including outreach, scheduling, and contract tracking\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn\u0026#39;t followed a traditional path, don\u0026#39;t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Currently pursuing a degree in Film \u0026amp;amp; Television Production, Communications, Media Studies, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with project management tools such as Airtable, Bynder, Asana, Notion, or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with video production workflows and terminology across pre-production, production, and post-production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills for cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-oriented with a proactive approach to problem-solving and follow-through\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced, deadline-driven environment with shifting priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Google Workspace (Docs, Sheets, Drive) for documentation and file management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently and take ownership of assigned tasks\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Spanish language proficiency a strong plus, supporting content and collaboration across Twilio\u0026#39;s global teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Adobe Creative Suite, particularly Premiere Pro or After Effects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with video conferencing and virtual production tools such as Zoom, StreamYard, or similar platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior internship or project experience in video production, media, or a creative agency environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of caption and subtitle workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in or exposure to live event production and corporate conference environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with DAM (Digital Asset Management) systems or media storage platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will be remote,\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What We Offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The estimated pay ranges for this role are as follows:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $26.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $28/00/hour\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in the San Francisco Bay area, California: $31.00/hour\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applications for this role are intended to be accepted until May 2nd, but may change based on business needs.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio thinks big. Do you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That\u0026#39;s why we seek out colleagues who embody our values — something we call \u0026lt;a href=\u0026quot;https://www.twilio.com/company/values\u0026quot;\u0026gt;Twilio Magic\u0026lt;/a\u0026gt;. Additionally, we empower employees to build \u0026lt;a href=\u0026quot;https://twilio.org/support-and-resources/impact-fund\u0026quot;\u0026gt;positive change in their communities\u0026lt;/a\u0026gt; by supporting their volunteering and donation efforts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, if you\u0026#39;re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn\u0026#39;t what you\u0026#39;re looking for, \u0026lt;a href=\u0026quot;https://www.twilio.com/company/jobs#open-positions\u0026quot;\u0026gt;please consider other open positions.\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Twilio is proud to be an equal opportunity employer.\u0026lt;/strong\u0026gt; We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":26412,"name":"Students","child_ids":[],"parent_id":70484}],"offices":[{"id":1245,"name":"Remote - US","location":null,"child_ids":[],"parent_id":74918}]}],"meta":{"total":153}}