{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/trovohealth/jobs/5367923008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4521354008,"location":{"name":"New York"},"metadata":null,"id":5367923008,"updated_at":"2026-09-10T09:59:07-04:00","requisition_id":"39","title":"Clinical Agent Lead (Product)","company_name":"Thesis","first_published":"2026-07-22T19:58:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About us\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis Care is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re based in NYC, are growing rapidly, and are backed by significant venture funding from leading healthtech investors.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a Clinical Agent Lead to own a portfolio of clinical AI agents from idea to real-world impact. You’ll work directly with clients, clinicians, and engineers to understand the work our agents need to do, define the right first version, ship it, and continuously improve it in production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are the end-to-end owner: part client partner, part clinical workflow designer, part product leader, and part builder. You’ll turn ambiguity into clear work, make strong tradeoffs, and get directly involved in shipping, including contributing to implementation when that is the fastest path forward.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own related clinical agents from concept through deployment, iteration, and expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with clients to understand workflows, constraints, and outcomes; translate those into agent capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn complex clinical and operational problems into crisp requirements, workflow designs, prototypes, and even real-world solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering and contribute directly to implementation, including writing or reviewing pull requests when it helps the team move faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with commercial and client-facing teams to scope, refine, and support go-to-market strategy for new agents, translating customer and market needs into product requirements and launch plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish how agents are evaluated, monitor performance and failure modes, and drive the next iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify reusable patterns across client needs and turn them into scalable new capabilities, not one-off custom work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep Delivery, Engineering, clinical stakeholders, and leadership aligned on what is shipping and what needs to change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to product and engineering leadership in the definition of end to end product strategy for the business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;We expect you to have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Proven professional Pedigree: \u0026lt;/strong\u0026gt;You bring 3+ years of significant experience owning complex products or operational systems in a fast-moving environment. Engineering, product, clinical operations, implementation and strategy backgrounds are all relevant.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;High Agency: \u0026lt;/strong\u0026gt;Passion for diving into hard problems with little oversight and a founder’s mentality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Healthcare Expertise: \u0026lt;/strong\u0026gt;Deep healthcare knowledge and sound instincts for clinical and operational workflows is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Highly Technical: \u0026lt;/strong\u0026gt;Technical fluency with software (including shipping code), AI systems, integrations, and implementation tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Builder’s Mindset:\u0026lt;/strong\u0026gt; You test assumptions, move quickly, and get useful work in front of users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Communicator: \u0026lt;/strong\u0026gt;Unmatched written communication and judgment under ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client-Facing: \u0026lt;/strong\u0026gt;Comfort working directly with senior clients and cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native: \u0026lt;/strong\u0026gt;Experience using AI effectively and curiosity about how agents can responsibly transform clinical operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;NYC-based: \u0026lt;/strong\u0026gt;Enthusiasm for working in-office 3+ days per week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Target Compensation for this role is 175K - 250K, plus equity and a generous benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\u0026lt;/p\u0026gt;","departments":[{"id":4049530008,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4041419008,"name":"HQ-New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/trovohealth/jobs/5427889008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4550098008,"location":{"name":"New York"},"metadata":null,"id":5427889008,"updated_at":"2026-10-16T16:24:39-04:00","requisition_id":"43","title":"Clinical Partnerships Lead","company_name":"Thesis","first_published":"2026-09-17T18:11:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re based in NYC, are growing rapidly, and are backed by $60 million in funding from Oak HC/FT, CRV, Black Opal Ventures, and experienced C-level healthtech angel investors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Clinical Partnerships Lead will work with customers across the full partnership journey from initial conversations to post go-live. You’ll develop a deep understanding of our customers’ needs and support our sales and deployment teams in discussions with customers. Key activities will include solution design, partnership strategy, custom content creation, and leading discussions with senior customer leadership (including C-level executives at large providers and payers). You’ll also help guide the company’s clinical product development by providing both market and clinical perspectives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Convey Thesis’s AI platform to the market\u0026lt;/strong\u0026gt;. Serve as the external voice of our AI, helping customers understand its capabilities and clinical value\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead consultative sales cycles\u0026lt;/strong\u0026gt; with provider organizations, uncovering priorities, and shaping new solutions to serve customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and nurture executive relationships\u0026lt;/strong\u0026gt; (C‑suite, service line leaders, clinical, IT) to foster trust, remove roadblocks, and champion adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive post‑go‑live success and expansion\u0026lt;/strong\u0026gt;, orchestrating stakeholders to deliver on time, measuring outcomes, and upselling additional use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feed customer insight back into our product\u0026lt;/strong\u0026gt;, working with engineering and clinical teams to prioritize features and new use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own product scope for new partnerships.\u0026lt;/strong\u0026gt; Partner with sales to translate client needs into a defined, flexible product configurations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Medical degree (MD or DO) required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ total years of post-training professional experience, with 2+ years in client-facing roles such as consulting, customer success, implementation, or strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working at early startups or high growth business units at healthtech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful track record managing complex deployments and executive stakeholders in clinical environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring deep, hands-on experience engaging clinical and executive stakeholders at client organizations to shape how our product is positioned in the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills with the ability to build trust across technical and non-technical stakeholders and present data-driven insights in a compelling manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring MD-level clinical credibility to the product, deepening the company\u0026#39;s clinical expertise as offerings become more medically sophisticated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in NYC, and excited about a hybrid work environment where we’re in-office ~3 days per week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Target compensation for this role is $225–$300k, plus bonus, equity and a generous benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\u0026lt;/p\u0026gt;","departments":[{"id":4049497008,"name":"Commercial","child_ids":[],"parent_id":null}],"offices":[{"id":4041419008,"name":"HQ-New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/trovohealth/jobs/5455786008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4563492008,"location":{"name":"New York"},"metadata":null,"id":5455786008,"updated_at":"2026-10-16T17:04:20-04:00","requisition_id":"45","title":"Partnerships Lead","company_name":"Thesis","first_published":"2026-10-16T17:04:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re based in NYC, are growing rapidly, and are backed by $60 million in funding from Oak HC/FT, CRV, Black Opal Ventures, and experienced C-level healthtech angel investors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partnerships Lead will work with customers across the full partnership journey, from first conversations through go-live and expansion. You’ll get to know our customers’ needs well and work closely with our sales and deployment teams to turn those needs into successful, growing partnerships. Key activities include solution design, building business cases and ROI models, partnership strategy, creating custom content, and leading discussions with senior customer leaders (including C-level executives at large providers and payers). You’ll also bring a market and commercial perspective to the company’s product roadmap, helping us decide where to go next.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Convey Thesis’s AI platform to the market. Serve as an external voice of our AI, helping customers understand what it can do and the clinical, operational and financial value it delivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead consultative sales cycles with provider and payer organizations. Uncover priorities, build compelling business cases and ROI models, and shape new solutions to meet customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and nurture executive relationships (C-suite, service line leaders, clinical, finance, IT) to build trust, remove roadblocks and champion adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive success and expansion after go-live. Bring stakeholders together to deliver on time, measure outcomes, and turn results into renewals and new use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feed customer insight back into our product. Work with engineering and clinical teams to prioritize features and new use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own product scope for new partnerships. Partner with sales to translate client needs into a defined, flexible product configuration and commercial structure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help shape our entry into new markets and customer segments. Identify emerging opportunities, size them, and develop the positioning, use cases and go-to-market approach to win there.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of professional experience in healthcare, with 2+ years in commercial, client-facing roles such as solutions consulting, strategy consulting, business development, account management or customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of supporting or leading complex enterprise sales cycles with health systems, payers or other healthcare organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience at early-stage startups or high-growth business units at healthtech companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of healthcare economics, including value-based care, payer and provider business models, and care management workflows. You can turn clinical impact into a clear financial story.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Success managing complex deployments and senior stakeholders in clinical environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with the ability to build trust with technical and non-technical stakeholders and present data-driven insights compellingly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in NYC, and excited about a hybrid work environment where we’re in-office ~3 days per week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Target compensation for this role is 200-250K, plus bonus, equity and a generous benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\u0026lt;/p\u0026gt;","departments":[{"id":4049497008,"name":"Commercial","child_ids":[],"parent_id":null}],"offices":[{"id":4041419008,"name":"HQ-New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/trovohealth/jobs/5082367008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4409271008,"location":{"name":"New York"},"metadata":null,"id":5082367008,"updated_at":"2026-10-22T16:34:03-04:00","requisition_id":"se-01","title":"Product Engineer, Full-Stack","company_name":"Thesis","first_published":"2026-01-22T20:16:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re based in NYC, are growing rapidly, and are backed by $60 million in funding from Oak HC/FT, CRV, Black Opal Ventures, and experienced C-level healthtech angel investors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a product-minded Full-Stack Software Engineer to help design, build, and scale Thesis’s core platform. This is a broad-scope, hands-on engineering role for a creative builder who cares deeply about product quality, user experience, and technical rigor. As an early member of the engineering team, you will play a foundational role in shaping Thesis’s product, systems, and engineering culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own core systems:\u0026lt;/strong\u0026gt; Architect, implement, and maintain business-critical components that define and power Thesis’s product, including frontend experiences, backend services, and data flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build end-to-end features:\u0026lt;/strong\u0026gt; Lead the full lifecycle of feature development, from greenfield technical design through production deployment and iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner cross-functionally:\u0026lt;/strong\u0026gt; Collaborate closely with founders, product, and design to translate user, clinical, and business needs into scalable technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuously evolve the platform:\u0026lt;/strong\u0026gt; Improve system architecture, scalability, developer experience, and operational excellence as the company grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build hands-on with AI/ML:\u0026lt;/strong\u0026gt; Dive into our AI/ML codebase (agents, LLM/RAG systems, evaluation, and supporting pipelines) to design, implement, and iterate on product features that measurably improve user experience and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We expect you to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical depth:\u0026lt;/strong\u0026gt; 2+ years of professional experience as a full stack software engineer delivering high-quality, production-grade software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Full-stack expertise:\u0026lt;/strong\u0026gt; Strong experience across the stack, with deep strength in either frontend or backend technical design and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern engineering toolkit:\u0026lt;/strong\u0026gt; Hands-on experience with technologies such as TypeScript, Node.js, React, Next.js, Postgres, RPC-based architectures, and cloud platforms like AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product and UX mindset:\u0026lt;/strong\u0026gt; A strong belief in great design and user-centered problem solving, with experience building intuitive, polished user experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt; Familiarity with modern AI technologies and an interest in applying LLMs and automation to development processes and real-world product challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Healthcare awareness:\u0026lt;/strong\u0026gt; Experience building systems that work with sensitive data and regulated environments, or a strong interest in learning healthcare workflows and constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear communication:\u0026lt;/strong\u0026gt; Ability to explain complex technical concepts clearly to both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;NYC-based\u0026lt;/strong\u0026gt;: You are based in New York and excited to be in-office ~3 days per week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Target compensation for this role is $170-$220k, plus equity and a generous benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4049529008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4041419008,"name":"HQ-New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/trovohealth/jobs/5446090008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4558845008,"location":{"name":"New York"},"metadata":null,"id":5446090008,"updated_at":"2026-10-20T12:15:53-04:00","requisition_id":"44","title":"Product Support Engineer","company_name":"Thesis","first_published":"2026-10-06T19:36:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re based in NYC, are growing rapidly, and are backed by $60 million in funding from Oak HC/FT, CRV, Black Opal Ventures, and experienced C-level healthtech angel investors.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a customer-obsessed Support Engineer to keep Thesis\u0026#39;s live client deployments running smoothly. You will be the technical owner for existing clients\u0026#39; issues, configuration changes, and customizations: diagnosing problems, shipping fixes, and making sure every client gets a fast, high-quality resolution. This is a hands-on engineering role for an AI native builder who enjoys digging into unfamiliar code, working directly with customers, and turning recurring pain into durable product improvements. You will work closely with our core engineering team and help shape how Thesis supports clients as we scale.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own client issue resolution:\u0026lt;/strong\u0026gt; Triage, debug, and resolve technical issues reported by existing clients across our frontend, backend services, integrations, and data flows, from first report through verified fix in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ship client customizations and fixes:\u0026lt;/strong\u0026gt; Implement client-specific configurations, workflow changes, and bug fixes in our TypeScript/Node.js and React codebase, following our code review and release standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Debug across the stack:\u0026lt;/strong\u0026gt; Investigate problems using logs, monitoring, database queries, and test environments, including issues in EHR/data integrations and our AI/LLM-powered features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with engineering and customers:\u0026lt;/strong\u0026gt; Act as the technical point of contact for client issues, communicate status and root cause clearly, and escalate with full context when a problem needs core engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn recurring issues into improvements:\u0026lt;/strong\u0026gt; Spot patterns in client requests, advocate for product fixes, and build internal tools, scripts, and automations that reduce repeat work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the support playbook:\u0026lt;/strong\u0026gt; Create and maintain runbooks, troubleshooting guides, and internal documentation so issues are resolved faster and more consistently over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Protect sensitive data:\u0026lt;/strong\u0026gt; Handle client and patient data in line with HIPAA and Thesis\u0026#39;s security practices in everything you touch.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;We expect you to have\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical foundation:\u0026lt;/strong\u0026gt; 2+ years of professional experience as a software engineer, support engineer, or solutions engineer working on production B2B SaaS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on coding ability:\u0026lt;/strong\u0026gt; Comfort reading and changing an existing codebase, with working experience in TypeScript/JavaScript, Node.js, and React; Python is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Debugging and data skills:\u0026lt;/strong\u0026gt; Strong troubleshooting instincts across web apps, APIs, and cloud infrastructure, plus solid SQL (Postgres preferred) for investigating data issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern toolkit familiarity:\u0026lt;/strong\u0026gt; Experience with RESTful or RPC-based APIs, AWS or similar cloud platforms, logging/monitoring tools, and ticketing systems such as Linear, Jira, Zendesk, or Pylon.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer empathy:\u0026lt;/strong\u0026gt; A track record of working directly with customers, managing escalations calmly, and owning issues until they are fully resolved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt; Familiarity with LLM-based products and interest in using AI tools to debug and resolve issues faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Healthcare experience (a plus):\u0026lt;/strong\u0026gt; Experience in healthcare, or working with sensitive data in regulated environments (HIPAA, PHI), is a plus. A strong interest in learning healthcare workflows and integrations is expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear communication:\u0026lt;/strong\u0026gt; Ability to explain technical root causes and fixes clearly to both engineers and non-technical client stakeholders, in writing and live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;NYC-based:\u0026lt;/strong\u0026gt; You are based in New York and available to work in-office ~3 days per week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Target compensation for this role is $120–$140k, plus bonus, equity and a generous benefits package.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4049529008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4041419008,"name":"HQ-New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/trovohealth/jobs/5446092008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4558845008,"location":{"name":"New York"},"metadata":null,"id":5446092008,"updated_at":"2026-10-20T12:18:43-04:00","requisition_id":"44","title":"Product Support Engineer (Contract)","company_name":"Thesis","first_published":"2026-10-06T19:36:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Thesis is building the AI-powered care team platform for infinitely scalable clinical capacity. We radically increase access and improve quality of care by combining AI agents with clinical experts to take on high-impact clinical operations and care management activities for healthcare organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re based in NYC, are growing rapidly, and are backed by $60 million in funding from Oak HC/FT, CRV, Black Opal Ventures, and experienced C-level healthtech angel investors.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a customer-obsessed Support Engineer (Contract) to keep Thesis\u0026#39;s live client deployments running smoothly. You will be the technical owner for existing clients\u0026#39; issues, configuration changes, and customizations: diagnosing problems, shipping fixes, and making sure every client gets a fast, high-quality resolution. This is a hands-on engineering role for an AI native builder who enjoys digging into unfamiliar code, working directly with customers, and turning recurring pain into durable product improvements. You will work closely with our core engineering team and help shape how Thesis supports clients as we scale.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own client issue resolution:\u0026lt;/strong\u0026gt; Triage, debug, and resolve technical issues reported by existing clients across our frontend, backend services, integrations, and data flows, from first report through verified fix in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Ship client customizations and fixes:\u0026lt;/strong\u0026gt; Implement client-specific configurations, workflow changes, and bug fixes in our TypeScript/Node.js and React codebase, following our code review and release standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Debug across the stack:\u0026lt;/strong\u0026gt; Investigate problems using logs, monitoring, database queries, and test environments, including issues in EHR/data integrations and our AI/LLM-powered features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with engineering and customers:\u0026lt;/strong\u0026gt; Act as the technical point of contact for client issues, communicate status and root cause clearly, and escalate with full context when a problem needs core engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Turn recurring issues into improvements:\u0026lt;/strong\u0026gt; Spot patterns in client requests, advocate for product fixes, and build internal tools, scripts, and automations that reduce repeat work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build the support playbook:\u0026lt;/strong\u0026gt; Create and maintain runbooks, troubleshooting guides, and internal documentation so issues are resolved faster and more consistently over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Protect sensitive data:\u0026lt;/strong\u0026gt; Handle client and patient data in line with HIPAA and Thesis\u0026#39;s security practices in everything you touch.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;We expect you to have\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical foundation:\u0026lt;/strong\u0026gt; 2+ years of professional experience as a software engineer, support engineer, or solutions engineer working on production B2B SaaS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hands-on coding ability:\u0026lt;/strong\u0026gt; Comfort reading and changing an existing codebase, with working experience in TypeScript/JavaScript, Node.js, and React; Python is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Debugging and data skills:\u0026lt;/strong\u0026gt; Strong troubleshooting instincts across web apps, APIs, and cloud infrastructure, plus solid SQL (Postgres preferred) for investigating data issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern toolkit familiarity:\u0026lt;/strong\u0026gt; Experience with RESTful or RPC-based APIs, AWS or similar cloud platforms, logging/monitoring tools, and ticketing systems such as Linear, Jira, Zendesk, or Pylon.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer empathy:\u0026lt;/strong\u0026gt; A track record of working directly with customers, managing escalations calmly, and owning issues until they are fully resolved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt; Familiarity with LLM-based products and interest in using AI tools to debug and resolve issues faster.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Healthcare experience (a plus):\u0026lt;/strong\u0026gt; Experience in healthcare, or working with sensitive data in regulated environments (HIPAA, PHI), is a plus. A strong interest in learning healthcare workflows and integrations is expected.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear communication:\u0026lt;/strong\u0026gt; Ability to explain technical root causes and fixes clearly to both engineers and non-technical client stakeholders, in writing and live.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;NYC-based:\u0026lt;/strong\u0026gt; You are based in New York and available to work in-office ~3 days per week.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Contract details\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Length:\u0026lt;/strong\u0026gt; 3-month contract, with the opportunity to convert to a full-time Support or Full Stack Engineer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hours:\u0026lt;/strong\u0026gt; Full-time, 40 hours per week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; New York City, in-office ~3 days per week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compensation: $70-$100\u0026lt;/strong\u0026gt; per hour, 1099 contractor (no benefits)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Thesis Care is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\u0026lt;/p\u0026gt;","departments":[{"id":4049529008,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4041419008,"name":"HQ-New York","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":6}}