{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7741937003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5769126003,"location":{"name":"United States"},"metadata":null,"id":7741937003,"updated_at":"2026-05-21T18:40:32-04:00","requisition_id":"508","title":"Associate Counsel, Technology","company_name":"Topstep","first_published":"2026-05-21T10:33:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is seeking an experienced Associate Counsel, Technology to join its dynamic Legal team. Reporting directly to the General Counsel, the Associate Counsel will provide legal support across the company’s fintech, trading evaluation, and tech offerings, with a focus on regulatory and standards compliance in data privacy and cybersecurity matters and product development support. The ideal candidate will have 4-6 years of legal experience (whether in-house or at a law firm) advising fintech companies, trading firms, or SaaS providers, with a strong understanding of data privacy and cybersecurity matters applicable to a fast-growing tech platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an excellent opportunity for a pragmatic, business-oriented lawyer to work cross-functionally with product engineering, cybersecurity, leadership, and compliance teams to support innovation while managing legal and regulatory risk.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide legal counsel on a broad range of matters impacting Topstep’s product development and engineering team.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Advise Topstep’s cybersecurity and privacy team on data privacy and cybersecurity matters, including on potential data security incidents and data security access requests.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Draft, review, and maintain user-facing documentation, including terms of service, privacy policies, acceptable use policies, trader agreements, and related disclosures.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Draft, review, and negotiate SaaS agreements, software licensing agreements, vendor contracts, and other technology-related commercial agreements, including data processing agreements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Serve as legal resource to the trader support team on trader rules, account eligibility requirements, trader agreement interpretation, and rule application.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conduct legal research and provide practical advice to leadership on legal risks, regulatory trends, and contract matters.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Participate in training initiatives and presentations to internal teams regarding legal and compliance topics.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Manage outside counsel as needed for specialized matters.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Juris Doctor (JD) degree from an accredited law school and active license to practice law in at least one U.S. jurisdiction.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;4-6 years of legal experience either in-house or at a mid-to-large law firm, with a focus on technology transactions and privacy and data security compliance, including GDPR, CCPA, GLBA, and other state data privacy laws and related regulations and global data protection frameworks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Solid experience drafting and negotiating SaaS agreements, licensing agreements, and other technology-related commercial agreements, and vendor contracts applicable to a SaaS or fintech organization.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong business acumen and ability to provide practical, solution-oriented legal advice in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent written and verbal communication skills, including ability to explain complex legal concepts to non-lawyers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proven ability to manage multiple projects and prioritize competing demands.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proficiency with Microsoft 365, document management systems, and collaboration tools.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Prior in-house counsel experience at a fintech company, trading firm, or SaaS provider, or prior experience at a mid-to-large law firm advising clients in these sectors.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience supporting product development teams in agile or fast-paced fintech or SaaS environments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with global privacy compliance, cross-border data transfers, and emerging privacy regulations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Legal Expertise: Deep understanding of privacy and cybersecurity compliance and risk mitigation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Oral Communication: Communicates compliance requirements clearly and persuasively; explains regulatory obligations to stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Written Communication: Writes clear, professional contracts and policies; tailors messaging for internal and external audiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Problem-Solving: Identifies compliance risks and root causes; develops effective solutions within business and legal constraints.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Professionalism: Handles sensitive compliance matters with discretion and integrity; acts with sound judgment; delivers on commitments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Adaptability: Responds effectively to regulatory and business changes; adjusts approach as compliance needs evolve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Teamwork: Collaborates across departments; builds partnerships to support a strong compliance culture.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Attention to Detail: Ensures accuracy and thoroughness in compliance monitoring, documentation, and reporting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Language Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reads and interprets complex regulatory documents, compliance manuals, legal guidance, and correspondence. Writes clear compliance reports and policies. Communicates effectively with regulators and internal stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasoning Ability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applies critical thinking to evaluate compliance risks and challenges; develops logical solutions that balance regulatory requirements and business needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Computer Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Proficiency with compliance and audit software, transaction monitoring systems, Google Drive and Docs, and CRM platforms. Ability to learn new compliance technologies quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Skills and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ability to multitask in a dynamic environment. Strong organizational and project management skills. Comfortable working under tight deadlines and shifting priorities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;$165,000 - $190,000.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;The compensation offered will take into account the internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience, among other factors.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? \u0026lt;/strong\u0026gt;Apply today with your resume!\u0026lt;/p\u0026gt;","departments":[{"id":4110268003,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7758450003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5775281003,"location":{"name":"Chicago, IL"},"metadata":null,"id":7758450003,"updated_at":"2026-06-03T10:15:43-04:00","requisition_id":"516","title":"Chargeback and Abuse Risk Analyst","company_name":"Topstep","first_published":"2026-06-01T11:20:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chargeback and Abuse Risk Analyst is an independent decision-maker and subject matter expert on card disputes and payment abuse. The primary work of this role is judgment. Classifying abuse, building evidence strategy, and making enforcement recommendations that carry direct financial and legal consequences for Topstep.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role works closely with cross-functional partners on pattern identification, enforcement decisions, and process improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exercise independent judgment to classify chargebacks and abuse cases across all defined categories where outcomes are not predetermined and classification carries enforcement consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and own evidence strategy for chargeback representment. Determining which facts are procedurally relevant under card network rules and building advanced evidence packages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make enforcement recommendations on high-risk and abuse-flagged accounts, including traders flagged for chargeback or refund abuse activity; prepare case summaries that are defensible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct root cause analysis on complex chargeback to identify the true nature of a case beyond the stated reason code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and surface abuse patterns across accounts, timeframes, and chargeback types; contribute findings to the abuse classification framework and policy development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage escalations and serve as a subject matter consultant to internal teams on complex or cross-functional chargeback matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the pre-dispute alert review process. Evaluate alerts, apply classification logic, and escalate cases warranting enforcement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive process improvements through data-driven recommendations; partner with program leadership, Product, and Engineering to implement changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work the active chargeback queue across multiple processors. Applying the judgment and evidence standards above to each case.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 + years working chargebacks, payment disputes, or payments abuse in a role requiring independent case judgment or transferable work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of card network chargeback rules across Visa, Mastercard, American Express, and Discover.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to classify ambiguous abuse scenarios and make defensible enforcement recommendations without a predetermined framework to follow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pattern-recognition capability. Connects signals across accounts, timeframes, and chargeback types to identify coordinated or systemic abuse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Metrics-driven work style; demonstrated ability to drive unstructured problems to resolution independently and cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical skills with superb attention to detail. Case documentation is clean, complete, and holds up under review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication; able to present findings and recommendations clearly to leadership and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pre-dispute alert platforms (Ethoca, Verifi, RDR) is a meaningful differentiator.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;SQL or Looker proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fintech, E-commerce, or Payments experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture and Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$80,000 - $90,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account the internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience, among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? \u0026lt;/strong\u0026gt;Apply today with your resume!\u0026lt;/p\u0026gt;","departments":[{"id":4010502003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4101871003,"name":"Chicago, Illinois","location":"Chicago, Illinois, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7751919003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5772178003,"location":{"name":"Omaha, NE"},"metadata":null,"id":7751919003,"updated_at":"2026-06-03T10:16:01-04:00","requisition_id":"514","title":"Chargeback and Abuse Risk Analyst","company_name":"Topstep","first_published":"2026-05-29T16:47:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Chargeback and Abuse Risk Analyst is an independent decision-maker and subject matter expert on card disputes and payment abuse. The primary work of this role is judgment. Classifying abuse, building evidence strategy, and making enforcement recommendations that carry direct financial and legal consequences for Topstep.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role works closely with cross-functional partners on pattern identification, enforcement decisions, and process improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exercise independent judgment to classify chargebacks and abuse cases across all defined categories where outcomes are not predetermined and classification carries enforcement consequences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and own evidence strategy for chargeback representment. Determining which facts are procedurally relevant under card network rules and building advanced evidence packages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make enforcement recommendations on high-risk and abuse-flagged accounts, including traders flagged for chargeback or refund abuse activity; prepare case summaries that are defensible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct root cause analysis on complex chargeback to identify the true nature of a case beyond the stated reason code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and surface abuse patterns across accounts, timeframes, and chargeback types; contribute findings to the abuse classification framework and policy development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage escalations and serve as a subject matter consultant to internal teams on complex or cross-functional chargeback matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the pre-dispute alert review process. Evaluate alerts, apply classification logic, and escalate cases warranting enforcement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive process improvements through data-driven recommendations; partner with program leadership, Product, and Engineering to implement changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work the active chargeback queue across multiple processors. Applying the judgment and evidence standards above to each case.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 + years working chargebacks, payment disputes, or payments abuse in a role requiring independent case judgment or transferable work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of card network chargeback rules across Visa, Mastercard, American Express, and Discover.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to classify ambiguous abuse scenarios and make defensible enforcement recommendations without a predetermined framework to follow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pattern-recognition capability. Connects signals across accounts, timeframes, and chargeback types to identify coordinated or systemic abuse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Metrics-driven work style; demonstrated ability to drive unstructured problems to resolution independently and cross-functionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical skills with superb attention to detail. Case documentation is clean, complete, and holds up under review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication; able to present findings and recommendations clearly to leadership and cross-functional partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pre-dispute alert platforms (Ethoca, Verifi, RDR) is a meaningful differentiator.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;SQL or Looker proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fintech, E-commerce, or Payments experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture and Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$80,000 - $90,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account the internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience, among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? \u0026lt;/strong\u0026gt;Apply today with your resume!\u0026lt;/p\u0026gt;","departments":[{"id":4010502003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4101872003,"name":"Omaha, Nebraska","location":"Omaha, Nebraska, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7742239003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5769267003,"location":{"name":"Chicago, Illinois"},"metadata":null,"id":7742239003,"updated_at":"2026-06-02T15:37:22-04:00","requisition_id":"509","title":"Copywriter","company_name":"Topstep","first_published":"2026-05-22T15:48:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Copywriter plays a critical role in how Topstep shows up across every channel traders interact with. This role exists to make sure every piece of content we put out, from emails and blogs to product launches and paid ads, sounds like Topstep, resonates with our traders, and drives action. This is not a support role. It sits at the center of Brand and Marketing and works closely with Trader Experience, Product, Communications, and Brokerage to keep messaging consistent, accurate, and on brand. The right person for this role understands our traders, moves fast, and takes pride in copy that actually performs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Write trader-facing emails across product launches, policy updates, feature announcements, and program changes that are clear, on brand, and built to convert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own blog content that educates traders on market concepts, trading strategy, and the Topstep platform in a way that is accessible and engaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to GTM campaigns, video scripts, paid ad copy, and product launch messaging from brief to final delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write copy for the brokerage side of the business in compliance with NFA regulatory guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work alongside the Trader Experience team on trader-facing communications, updates, and announcements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain brand voice consistency across all channels while adapting tone for context and audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Audit and update existing content as products, policies, and programs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Brand, Product, Communications, and Trader Experience to ensure messaging is aligned and consistent at every touchpoint.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1 + years of copywriting experience in a professional setting with work that went live across email, social, blog, or campaign formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong writing skills with the ability to adapt tone and format across channels without losing the brand voice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine understanding of Topstep, our traders, and what we stand for as a brand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with trading concepts, futures markets, or prop firm culture, or a demonstrated ability to get up to speed quickly and write about them with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working under NFA compliance guidelines for regulated brokerage content, or willing to learn and apply them consistently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail oriented enough to get a compliance reviewed email right and creative enough to write copy that actually engages traders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable moving fast, taking feedback, and iterating without losing momentum.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration skills with the ability to work across multiple teams and manage competing priorities without losing consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This is an individual contributor role focused on hands-on execution, personal accountability, and subject matter expertise in copywriting and brand voice.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven paid Company Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$60,000 - $70,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4005587003,"name":"Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4101871003,"name":"Chicago, Illinois","location":"Chicago, Illinois, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7762659003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5776736003,"location":{"name":"Omaha, NE"},"metadata":null,"id":7762659003,"updated_at":"2026-06-04T16:17:20-04:00","requisition_id":"517","title":"Manager Chargeback Recovery","company_name":"Topstep","first_published":"2026-06-04T16:17:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager, Chargeback Recovery owns the end-to-end execution of Topstep\u0026#39;s chargeback representment and recovery operations — managing the chargeback queue, leading the operations team, overseeing the BPO relationship, and driving the win rates, SLA adherence, and operational efficiency that define program performance. This is a people leadership role at the center of day-to-day chargeback operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage the operations team — own performance standards, coaching, development, and accountability for case quality and throughput.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee chargeback queue operations — own routing logic, triage protocols, workload balancing, and deadline adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the BPO relationship for chargeback case handling — hold vendors accountable to SLAs and quality standards, track output, and drive continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver consistent performance reporting to leadership — win/loss rates by reason code and processor, pre-dispute deflection analysis, volume trends, and capacity gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on card network chargeback rules, and industry best practices; translate changes into operational adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary escalation point for complex chargeback, pre-arbitration, arbitration cases, and cross-functional chargeback issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Program Standards team to ensure SOPs, training, and QA standards reflect live operational reality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor case volumes and proactively surface staffing needs and capacity risks to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to streamline and automate chargeback recovery workflows; partner with Product and Engineering to build scalable representment and queue management infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 + years in payments, fraud, dispute, or chargeback operations, with at least 2 years in a people management or team lead role with a demonstrated track record of high performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of card network dispute rules across major card networks, including the CE 3.0 framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven people leadership skills — experience conducting performance evaluations, delivering structured feedback, coaching for development, and building team accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing a BPO relationship — holding vendors to SLAs, driving quality, and implementing continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of pre-dispute platforms (Ethoca, Verifi, RDR) and the ability to evaluate vendor performance and configuration decisions through data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and a data-driven work style; proficiency in SQL, Excel, or comparable tools to monitor KPIs and drive operational decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and communication skills — able to manage competing priorities and translate operational detail into leadership-ready reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a build environment where process definition and execution happen simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL or data querying proficiency for investigative research and trend analysis is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$100,000 - $107,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4010502003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4101872003,"name":"Omaha, Nebraska","location":"Omaha, Nebraska, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7751987003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5772210003,"location":{"name":"Chicago, IL"},"metadata":null,"id":7751987003,"updated_at":"2026-06-05T13:13:42-04:00","requisition_id":"515","title":"Manager, Chargeback Recovery","company_name":"Topstep","first_published":"2026-06-04T16:16:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Manager, Chargeback Recovery owns the end-to-end execution of Topstep\u0026#39;s chargeback representment and recovery operations — managing the chargeback queue, leading the operations team, overseeing the BPO relationship, and driving the win rates, SLA adherence, and operational efficiency that define program performance. This is a people leadership role at the center of day-to-day chargeback operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage the operations team — own performance standards, coaching, development, and accountability for case quality and throughput.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee chargeback queue operations — own routing logic, triage protocols, workload balancing, and deadline adherence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the BPO relationship for chargeback case handling — hold vendors accountable to SLAs and quality standards, track output, and drive continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver consistent performance reporting to leadership — win/loss rates by reason code and processor, pre-dispute deflection analysis, volume trends, and capacity gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on card network chargeback rules, and industry best practices; translate changes into operational adjustments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary escalation point for complex chargeback, pre-arbitration, arbitration cases, and cross-functional chargeback issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Program Standards team to ensure SOPs, training, and QA standards reflect live operational reality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor case volumes and proactively surface staffing needs and capacity risks to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to streamline and automate chargeback recovery workflows; partner with Product and Engineering to build scalable representment and queue management infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 + years in payments, fraud, dispute, or chargeback operations, with at least 2 years in a people management or team lead role with a demonstrated track record of high performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of card network dispute rules across major card networks, including the CE 3.0 framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven people leadership skills — experience conducting performance evaluations, delivering structured feedback, coaching for development, and building team accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing a BPO relationship — holding vendors to SLAs, driving quality, and implementing continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of pre-dispute platforms (Ethoca, Verifi, RDR) and the ability to evaluate vendor performance and configuration decisions through data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and a data-driven work style; proficiency in SQL, Excel, or comparable tools to monitor KPIs and drive operational decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and communication skills — able to manage competing priorities and translate operational detail into leadership-ready reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a build environment where process definition and execution happen simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management experience is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL or data querying proficiency for investigative research and trend analysis is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$100,000 - $107,500.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4010502003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4101871003,"name":"Chicago, Illinois","location":"Chicago, Illinois, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7762717003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5776764003,"location":{"name":"Omaha, NE"},"metadata":null,"id":7762717003,"updated_at":"2026-06-04T16:19:58-04:00","requisition_id":"521","title":"Policy and Quality Manager, Chargeback Standards","company_name":"Topstep","first_published":"2026-06-04T16:19:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Policy and Quality Manager is the author and architect of the operational standards that govern Topstep\u0026#39;s chargeback and abuse program. This role designs from scratch — the policy library, the QA framework, the training curriculum — and continuously iterates on all three as the program evolves. The primary work is creation, judgment, and standard-setting; the person in this seat determines what good looks like, builds the systems to measure it, and owns the ongoing responsibility of keeping standards current and effective.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within the Chargeback Standards Team and serves as the program\u0026#39;s internal authority on chargeback policy interpretation and quality standards, and is responsible for building and owning the written and quality infrastructure the program runs on.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, document, and continuously update operational playbooks, workflows, SOPs, escalation procedures, decision trees, and business requirements across all chargeback and abuse processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author and own the chargeback policy library — chargeback response standards, processor-specific handling procedures, and the abuse classification framework across all defined categories; exercise independent judgment in developing standards where no precedent exists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the final decision-maker on policy interpretation questions; own the accuracy, currency, and enforceability of all standards the program operates against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and version chargeback response templates across all active reason codes and processors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain customer-facing policy language — refund terms, chargeback process explanations, and enforcement notice language — in coordination with Legal, Compliance, and Trader Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the training curriculum for chargeback and abuse operations — covering reason code logic, evidence standards, processor-specific rules, abuse classification, and enforcement protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop onboarding materials for new agents and create assessments to validate readiness before live case assignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and own the QA framework from the ground up — define scoring criteria, case review methodology, sampling approach, and calibration cadence across both BPO and internal agents; continuously evaluate and iterate as program needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the QA audit cycle and maintain accountability for the quality trajectory of the program — not just individual findings, but the overall performance trend over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coach BPO agents through structured training delivery, QA feedback loops, and calibration sessions; own their operational readiness and hold accountability for quality outcomes, independent of reporting line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor performance quality across the agent population — log issues systematically, identify trends, escalate systemic gaps, and drive improvements in partnership with Operations Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional alignment on policy changes, training rollouts, and QA findings — driving decisions and accountability; primary counterparts include Legal, Compliance, Product, Engineering, and Trader Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead operational improvement projects to enhance workflows and efficiency; ensure tooling changes are reflected in documentation and training before rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own policy versioning and change management; ensure all documentation remains current as card network rules and internal procedures evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the function\u0026#39;s infrastructure with scale in mind — document systems, build repeatable processes, and develop standards that can support team growth over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop working familiarity with adjacent Chargeback Standards Team functions to support cross-coverage and program continuity as the company scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL or Looker proficiency is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years in a policy authorship, QA design, or operations standards role — ideally in fintech, payments, or a regulated operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing QA frameworks and training programs from scratch — not executing against frameworks someone else built.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with card network chargeback rules across Visa, Mastercard, American Express, and Discover.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to author clear, actionable documentation that operational teams can execute from without ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical approach to quality — tracks trends and systemic issues, not just individual errors, and translates findings into policy and process recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop others through feedback, coaching, and structured training — regardless of formal reporting relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to scope and execute improvement projects independently with accountability for outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication; able to engage with senior leadership on standards strategy and with operations teams on day-to-day application.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing chargeback response evidence packages or representation documentation is a meaningful differentiator.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$90,000 - $110,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4010502003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4101872003,"name":"Omaha, Nebraska","location":"Omaha, Nebraska, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7762715003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5776763003,"location":{"name":"Chicago, IL"},"metadata":null,"id":7762715003,"updated_at":"2026-06-04T16:19:33-04:00","requisition_id":"520","title":"Policy and Quality Manager, Chargeback Standards","company_name":"Topstep","first_published":"2026-06-04T16:19:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Policy and Quality Manager is the author and architect of the operational standards that govern Topstep\u0026#39;s chargeback and abuse program. This role designs from scratch — the policy library, the QA framework, the training curriculum — and continuously iterates on all three as the program evolves. The primary work is creation, judgment, and standard-setting; the person in this seat determines what good looks like, builds the systems to measure it, and owns the ongoing responsibility of keeping standards current and effective.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits within the Chargeback Standards Team and serves as the program\u0026#39;s internal authority on chargeback policy interpretation and quality standards, and is responsible for building and owning the written and quality infrastructure the program runs on.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, document, and continuously update operational playbooks, workflows, SOPs, escalation procedures, decision trees, and business requirements across all chargeback and abuse processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Author and own the chargeback policy library — chargeback response standards, processor-specific handling procedures, and the abuse classification framework across all defined categories; exercise independent judgment in developing standards where no precedent exists.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the final decision-maker on policy interpretation questions; own the accuracy, currency, and enforceability of all standards the program operates against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and version chargeback response templates across all active reason codes and processors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain customer-facing policy language — refund terms, chargeback process explanations, and enforcement notice language — in coordination with Legal, Compliance, and Trader Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the training curriculum for chargeback and abuse operations — covering reason code logic, evidence standards, processor-specific rules, abuse classification, and enforcement protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop onboarding materials for new agents and create assessments to validate readiness before live case assignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and own the QA framework from the ground up — define scoring criteria, case review methodology, sampling approach, and calibration cadence across both BPO and internal agents; continuously evaluate and iterate as program needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the QA audit cycle and maintain accountability for the quality trajectory of the program — not just individual findings, but the overall performance trend over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and coach BPO agents through structured training delivery, QA feedback loops, and calibration sessions; own their operational readiness and hold accountability for quality outcomes, independent of reporting line.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor performance quality across the agent population — log issues systematically, identify trends, escalate systemic gaps, and drive improvements in partnership with Operations Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional alignment on policy changes, training rollouts, and QA findings — driving decisions and accountability; primary counterparts include Legal, Compliance, Product, Engineering, and Trader Experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead operational improvement projects to enhance workflows and efficiency; ensure tooling changes are reflected in documentation and training before rollout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own policy versioning and change management; ensure all documentation remains current as card network rules and internal procedures evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the function\u0026#39;s infrastructure with scale in mind — document systems, build repeatable processes, and develop standards that can support team growth over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop working familiarity with adjacent Chargeback Standards Team functions to support cross-coverage and program continuity as the company scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL or Looker proficiency is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years in a policy authorship, QA design, or operations standards role — ideally in fintech, payments, or a regulated operations environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience designing QA frameworks and training programs from scratch — not executing against frameworks someone else built.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with card network chargeback rules across Visa, Mastercard, American Express, and Discover.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to author clear, actionable documentation that operational teams can execute from without ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical approach to quality — tracks trends and systemic issues, not just individual errors, and translates findings into policy and process recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to develop others through feedback, coaching, and structured training — regardless of formal reporting relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to scope and execute improvement projects independently with accountability for outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication; able to engage with senior leadership on standards strategy and with operations teams on day-to-day application.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing chargeback response evidence packages or representation documentation is a meaningful differentiator.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$90,000 - $110,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4010502003,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4101871003,"name":"Chicago, Illinois","location":"Chicago, Illinois, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7726681003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5761219003,"location":{"name":"United States"},"metadata":null,"id":7726681003,"updated_at":"2026-05-06T16:46:23-04:00","requisition_id":"494","title":"Senior Data Engineer","company_name":"Topstep","first_published":"2026-05-06T16:43:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a hands-on data expert who thrives on building scalable pipelines, shaping modern data platforms, and turning raw data into business value?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Data Engineer, you will architect and implement the foundational systems that power analytics, automation, and insight across the company. Working at the crossroads of data engineering, analytics, and business, you’ll lead the development of robust data pipelines, optimize workflows with tools like dbt, and drive best practices that scale with our growth. If you\u0026#39;re passionate about solving tough data challenges, influencing architecture, and creating impact across teams, join us and help elevate how data is used company-wide because we are never finished learning, and are always seeking to improve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Data Pipeline Development \u0026amp;amp; Ownership: Design, build, and maintain robust and scalable data pipelines from diverse sources including APIs, AWS native databases, and third-party systems with the focus on data quality, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Orchestration \u0026amp;amp; Modeling: Leverage expert-level experience with dbt and Snowflake to structure, transform, and organize data for improved accessibility and usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring \u0026amp;amp; Troubleshooting:\u0026amp;nbsp; Implement and maintain comprehensive data monitoring and alerting processes to ensure pipeline reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Mentorship: Collaborate with the team on technical design discussions and share best practices to support scalable, reliable, and well-structured data solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Collaboration: Work closely with engineering, product, and analytics teams to deliver data solutions that drive business value and to communicate complex technical topics to a variety of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementing Standards: Establish best-in-class processes, implement CI/CD for data pipelines, reproducible analytics, and rigorous code review, testing, and documentation standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in data engineering or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL and at least one programming language (e.g., Python).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with cloud platforms, particularly AWS (RDS, Redshift, S3, Lambda, etc.), Snowflake, GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with building and maintaining scalable ETL pipelines, monitoring data quality and debugging data workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced-level proficiency with dbt and experience with data orchestration tools like Dagster or Airflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with data integration from APIs and CDC processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of data modeling, warehousing concepts, and performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with the ability to bridge technical and non-technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, ownership-driven mindset with a passion for solving complex data challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$155,000 - $180,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4152459003,"name":"Data Intelligence Group","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7701743003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5751075003,"location":{"name":"United States"},"metadata":null,"id":7701743003,"updated_at":"2026-05-21T10:05:05-04:00","requisition_id":"485","title":"Senior Fullstack Engineer (Payments)","company_name":"Topstep","first_published":"2026-04-15T13:17:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt; \u0026lt;br\u0026gt;As a \u0026lt;strong\u0026gt;Senior Full Stack Engineer \u0026lt;/strong\u0026gt;at Topstep, you’ll play a key role in building the distributed systems that power our trader experience. You’ll help define and evolve the architecture that serves as the backbone of our payments and purchasing platform, ensuring reliability, scalability, and clarity as our ecosystem grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work primarily in TypeScript and React, building cloud-native applications that support high-throughput, low-latency workloads. In addition to shipping features, you’ll influence coding standards and engineering patterns adopted across teams, and help ensure the platform scales safely as usage and complexity increase.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who wants to contribute to key systems in our ecosystem, delivering elegant solutions that scale with intention. Join us and help shape what engineering excellence looks like at Topstep.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and operate cloud-native applications with an emphasis on reliability, safe deployments, and operational simplicity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed automated testing, observability, and operational ownership into every stage of feature delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and resolve issues, helping ensure our platform remains stable, performant, and ready to grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product engineering teams to champion event-driven best practices and deliver scalable, resilient solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications \u0026amp;amp; Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience building and operating production-grade systems with user-facing APIs, with demonstrated impact on scalability and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid full-stack foundation, with strength in backend API design (TypeScript, GraphQL, REST) and modern frontend development (React, Next.js, TypeScript).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in designing and operating scalable, distributed systems, including event-driven architectures, message queues, eventual consistency, and race condition handling, with a strong focus on performance, security, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong database fundamentals, including experience with PostgreSQL or SQL Server—schema design, migrations, indexing, and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to distill complex technical concepts for a range of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A production mindset and bias toward action—embracing metrics, logging, tracing, on-call participation, and end-to-end ownership of delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7 Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$157,000 - $193,000 annually.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account the internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience, among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? \u0026lt;/strong\u0026gt;Apply today with your resume!\u0026lt;/p\u0026gt;","departments":[{"id":4005588003,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7737871003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5767645003,"location":{"name":"United States"},"metadata":null,"id":7737871003,"updated_at":"2026-05-18T12:37:35-04:00","requisition_id":"506","title":"Senior Fullstack Engineer - Typescript","company_name":"Topstep","first_published":"2026-05-18T12:37:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary:\u0026lt;/strong\u0026gt; \u0026lt;br\u0026gt;As a \u0026lt;strong\u0026gt;Senior Full Stack Engineer \u0026lt;/strong\u0026gt;at Topstep, you’ll play a key role in building the distributed systems that power our trader experience. You’ll help define and evolve the architecture that serves as the backbone of our payments and purchasing platform, ensuring reliability, scalability, and clarity as our ecosystem grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work primarily in TypeScript and React, building cloud-native applications that support high-throughput, low-latency workloads. In addition to shipping features, you’ll influence coding standards and engineering patterns adopted across teams, and help ensure the platform scales safely as usage and complexity increase.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who wants to contribute to key systems in our ecosystem, delivering elegant solutions that scale with intention. Join us and help shape what engineering excellence looks like at Topstep.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and operate cloud-native applications with an emphasis on reliability, safe deployments, and operational simplicity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed automated testing, observability, and operational ownership into every stage of feature delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and resolve issues, helping ensure our platform remains stable, performant, and ready to grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product engineering teams to champion event-driven best practices and deliver scalable, resilient solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience building and operating production-grade systems with user-facing APIs, with demonstrated impact on scalability and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid full-stack foundation, with strength in backend API design (TypeScript, GraphQL, REST) and modern frontend development (React, Next.js, TypeScript).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in designing and operating scalable, distributed systems, including event-driven architectures, message queues, eventual consistency, and race condition handling, with a strong focus on performance, security, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong database fundamentals, including experience with PostgreSQL or SQL Server - schema design, migrations, indexing, and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to distill complex technical concepts for a range of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A production mindset and bias toward action - embracing metrics, logging, tracing, on-call participation, and end-to-end ownership of delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$157,000 - $193,000.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account the internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience, among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Apply today with your resume!\u0026lt;/p\u0026gt;","departments":[{"id":4005588003,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7747184003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5770069003,"location":{"name":"United States"},"metadata":null,"id":7747184003,"updated_at":"2026-06-04T12:25:47-04:00","requisition_id":"510","title":"Senior Mobile Engineer","company_name":"Topstep","first_published":"2026-05-22T15:00:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a mobile engineer who thrives on building exceptional user experiences, shipping high-quality apps from scratch, and raising the technical bar for teams around you?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Mobile Engineer\u0026lt;/strong\u0026gt; at Topstep, you\u0026#39;ll play a foundational role in building our mobile trading platform using React Native. You\u0026#39;ll be instrumental in launching our MVP, establishing mobile architecture patterns, and then embedding within feature teams to drive ongoing mobile development. This is an opportunity to shape the mobile experience for traders and set the technical foundation that will scale across both our trader experience and trading experience platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who brings both deep React Native expertise and a product mindset. Someone who\u0026#39;s excited to own the mobile app end-to-end, establish reusable patterns and components that scale across teams, and mentor engineers who are building the next generation of our mobile platform. Join us and help define what mobile excellence looks like at Topstep.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the mobile MVP effort to establish our React Native application from the ground up, integrating with GraphQL APIs across our trader experience and trading experience platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish engineering patterns for React Native development, including reusable components, custom hooks, TypeScript patterns, and testing strategies that other engineers can adopt.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end mobile features from design through App Store and Play Store releases, ensuring seamless integration with backend services and optimal performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and design to translate trader needs into mobile experiences that balance user experience with technical constraints and platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive mobile quality and performance by embedding testing, monitoring, crash reporting, and performance optimization into every feature you ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed within feature teams after MVP launch to drive ongoing mobile development, bringing mobile expertise to cross-functional squads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers on React Native best practices, mobile-specific architectural thinking, and production ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion mobile-first thinking across the organization, helping backend and frontend teams understand mobile constraints and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional experience building production mobile applications, with demonstrated impact in establishing patterns and practices that scaled across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep React Native expertise, including navigation (React Navigation), state management (Redux, Zustand, Context), native module integration, and performance optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong TypeScript and modern JavaScript foundation with understanding of React patterns, hooks, component composition, and functional programming concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-platform mobile development experience shipping apps to both iOS App Store and Google Play Store, including an understanding of platform-specific differences and capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GraphQL client integration experience using Apollo Client or similar libraries, including cache management, optimistic updates, and error handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong database fundamentals, including experience with PostgreSQL or SQL Server-schema design, migrations, indexing, and query optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobile-specific performance optimization, including understanding of bundle size, startup time, memory management, list virtualization, and image optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production mobile app experience, including crash reporting (Sentry, Crashlytics), analytics integration, remote config, and debugging production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Testing mindset with experience writing unit tests (Jest), integration tests, and E2E tests (Detox, Appium) for React Native applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of mobile CI/CD, including automated builds, code signing, TestFlight/Play Store distribution, and release management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of technical leadership through architectural documentation, code reviews, component libraries, and establishing mobile engineering standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to explain mobile-specific constraints and trade-offs to varied audiences and build consensus across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable making pragmatic decisions, balancing long-term mobile architecture with immediate feature delivery and MVP launch goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building financial, trading, or fintech mobile applications where real-time data, reliability, and security are critical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background with native iOS (Swift/Objective-C) or Android (Kotlin/Java) development, and understanding when to drop down to native code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with real-time data integration using WebSockets or Server-Sent Events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with mobile authentication patterns (biometrics, OAuth, secure token storage).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with complex mobile UI patterns (charts, animations, gesture handling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background building and maintaining shared component libraries or design systems for mobile.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Expo or similar React Native development platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of mobile security best practices and secure coding for sensitive financial data.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$157,000 - $193,000 annually.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account the internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience, among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? \u0026lt;/strong\u0026gt;Apply today with your resume!\u0026lt;/p\u0026gt;","departments":[{"id":4005588003,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7728617003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5762588003,"location":{"name":"United States"},"metadata":null,"id":7728617003,"updated_at":"2026-05-22T14:45:58-04:00","requisition_id":"500","title":"Senior Product Manager, Mobile","company_name":"Topstep","first_published":"2026-05-08T16:03:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a systems-minded builder who loves crafting seamless, high-stakes mobile experiences? Topstep is hiring a Senior Product Manager, Mobile, to own our native application strategy across iOS and Android. You will lead the charge in delivering world-class trading tools to a huge community of active traders, ensuring that our mobile ecosystem is the most reliable and fun in the industry.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for a product leader with deep experience in consumer Fintech apps who excels at translating complex web functionalities into intuitive native mobile journeys. You’ll align cross-functional teams to ship features that measurably improve mobile activation, engagement, and retention at a massive scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Mobile Roadmap\u0026lt;/strong\u0026gt;: Define and execute the vision for our iOS and Android apps, focusing on native-first experiences like biometric security, push notifications, and high-performance charting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build for Scale\u0026lt;/strong\u0026gt;: Lead releases for a high-volume user base, ensuring stability and performance where even 0.1% variances in auth rates or crash-free sessions have a material impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Bridge the Gap between Web and Native\u0026lt;/strong\u0026gt;: Translate complex trading features, payments, and social features into mobile-optimized flows that feel fast and trustworthy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize Mobile Funnels\u0026lt;/strong\u0026gt;: Run rigorous A/B tests on mobile-specific onboarding and checkout flows to maximize conversion and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Execution\u0026lt;/strong\u0026gt;: Coordinate with Engineering, Design, and Marketing to ship impactful mobile updates through a disciplined CI/CD and feature flag process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Align stakeholders on the roadmap\u0026lt;/strong\u0026gt; and maintain crisp communication on scope, status, and decisions, driving value for our payment eco-system.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years in Product Management, with at least 3 years focused on high-growth consumer apps, ideally in the Fintech or Trading space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Native Expertise:\u0026lt;/strong\u0026gt; Proven track record shipping and maintaining top-tier native applications for both iOS and Android.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale \u0026amp;amp; Performance:\u0026lt;/strong\u0026gt; Experience managing mobile products with hundreds of thousands of users, with a deep understanding of mobile-specific performance metrics and crash analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Decision Making:\u0026lt;/strong\u0026gt; Comfortable using mobile analytics and SQL to prove ROI on new features and experiments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Execution \u0026amp;amp; coordination:\u0026lt;/strong\u0026gt; Proven record aligning multiple teams and shipping complex releases without losing the thread on outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written \u0026amp;amp; verbal communication with the ability to create structure in ambiguity and drive clear decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras-on during meetings and a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays that are front loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$160,000 - $190,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account the internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience, among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4005589003,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7751392003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771958003,"location":{"name":"United States"},"metadata":null,"id":7751392003,"updated_at":"2026-05-28T15:20:02-04:00","requisition_id":"513","title":"Senior Software Engineer - Full Stack","company_name":"Topstep","first_published":"2026-05-28T14:58:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Software Full Stack Engineer\u0026lt;/strong\u0026gt; at Topstep, you’ll play a key role in building the systems that power our trader experience. We help both new and experienced traders by providing training, offering insights into their trading patterns, and facilitating payout requests. You’ll help define and evolve the platform, ensuring reliability, scalability, and clarity as our ecosystem grows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work primarily in TypeScript and React, building cloud-native applications that support high-throughput, low-latency workloads. In addition to shipping features, you’ll influence coding standards and engineering patterns adopted across teams, and help ensure the platform scales safely as usage and complexity increase.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who wants to contribute to key systems in our ecosystem,\u0026amp;nbsp; delivering elegant solutions that scale with intention. Join us and help shape what engineering excellence looks like at Topstep.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and operate cloud-native applications with an emphasis on reliability, safe deployments, and operational simplicity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed automated testing, observability, and operational ownership into every stage of feature delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and resolve issues, helping ensure our platform remains stable, performant, and ready to grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product engineering teams to champion event-driven best practices and deliver scalable, resilient solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience building and operating production-grade systems with user-facing APIs, with demonstrated impact on scalability and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid full-stack foundation, with strength in backend API design (TypeScript, GraphQL, REST) and modern frontend development (React, Next.js, TypeScript).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in designing and operating scalable, distributed systems, including event-driven architectures, message queues, eventual consistency, and race condition handling, with a strong focus on performance, security, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong database fundamentals, including experience with PostgreSQL or SQL Server-schema design, migrations, indexing, and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to distill complex technical concepts for a range of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A production mindset and bias toward action-embracing metrics, logging, tracing, on-call participation, and end-to-end ownership of delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7 Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$157,000 - $193,000 annually.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4005588003,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7749873003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5771271003,"location":{"name":"United States"},"metadata":null,"id":7749873003,"updated_at":"2026-05-27T16:03:42-04:00","requisition_id":"511","title":"Software Engineer III","company_name":"Topstep","first_published":"2026-05-27T16:03:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a full-stack engineer who thrives on building exceptional user experiences, shipping high-quality apps from scratch, and raising the technical bar for teams around you?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026lt;strong\u0026gt; Software Engineer III\u0026lt;/strong\u0026gt; at Topstep, you\u0026#39;ll play a foundational role in building our Trader Experience platform using React, TypeScript, and GraphQL. You\u0026#39;ll be instrumental in embedding within feature teams to drive ongoing web development. This is an opportunity to shape the experience for traders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who brings both deep web development expertise and a product mindset.\u0026amp;nbsp; Join us and help define what mobile excellence looks like at Topstep.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and operate cloud-native applications with an emphasis on reliability, safe deployments, and operational simplicity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed automated testing, observability, and operational ownership into every stage of feature delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify and resolve issues, helping ensure our platform remains stable, performant, and ready to grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product engineering teams to champion event-driven best practices and deliver scalable, resilient solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3 + years of professional experience building production web applications, with demonstrated impact on scalability and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A solid full-stack foundation, with strength in backend API design (TypeScript, GraphQL, REST) and modern frontend development (React, Next.js, TypeScript).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong database fundamentals, including experience with PostgreSQL or SQL Server - schema design, migrations, indexing, and query optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to distill complex technical concepts for a range of audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A production mindset and bias toward action - embracing metrics, logging, tracing, on-call participation, and end-to-end ownership of delivery.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in designing and operating scalable, distributed systems, including event-driven architectures, message queues, eventual consistency, and race condition handling, with a strong focus on performance, security, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building financial, trading, or fintech mobile applications where real-time data, reliability, and security are critical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with CI/CD pipelines and infrastructure-as-code tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$132,000- $168,000 annually.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account the internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience, among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? \u0026lt;/strong\u0026gt;Apply today with your resume!\u0026lt;/p\u0026gt;","departments":[{"id":4005588003,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7722360003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5759108003,"location":{"name":"United States"},"metadata":null,"id":7722360003,"updated_at":"2026-05-29T08:10:56-04:00","requisition_id":"492","title":"Staff Platform Engineer","company_name":"Topstep","first_published":"2026-05-01T16:29:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a systems-minded engineer who thrives on building resilient infrastructure, driving operational excellence, and enabling teams to move fast with confidence?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Staff Platform Engineer\u0026lt;/strong\u0026gt;\u0026amp;nbsp;at Topstep, you’ll set the technical direction for how we approach infrastructure, reliability, and operational excellence across the engineering organization. This is a role that blends deep infrastructure expertise with SRE leadership you’ll be as comfortable tuning Terraform modules and Kubernetes manifests as you are defining SLOs, shaping incident response culture, and mentoring engineers on production ownership.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll own the strategy for our AWS infrastructure, observability stack, and platform tooling while driving the practices that let product teams ship with speed and confidence. You’ll influence architectural decisions across teams, close the gaps that prevent fast diagnosis of production issues, and build the foundations of a mature, unified platform engineering function.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is ideal for someone who brings both hands-on technical depth and a builder’s mindset, someone excited to define best practices from the ground up, embed reliability into engineering culture, and shape what operational excellence looks like at a fast-growing fintech company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership for infrastructure, reliability, and observability, driving architectural decisions and platform standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and mature the platform engineering practice defining SLOs, incident response protocols, on-call standards, and operational runbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the observability stack using Datadog (metrics, APM, logging, distributed tracing) and CloudWatch, instrumenting systems and closing gaps that currently prevent fast diagnosis of production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and evolve AWS infrastructure (EKS, Aurora, ElastiCache, SQS, CloudFront) for reliability, security, scalability, and cost efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve CI/CD pipelines, deployment strategies, and release engineering practices across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure-as-code strategy with Terraform across a multi-account AWS environment, ensuring consistency and repeatability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead incident response and blameless post-mortems, turning outages into opportunities for systematic improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product engineering teams to embed reliability principles early in the design process and improve system resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers across the organization on infrastructure, reliability practices, operational thinking, and production ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of transparency, continuous improvement, and shared ownership of production systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of professional experience in Platform Engineering, SRE, or Infrastructure Engineering, with demonstrated impact building practices that scaled across multiple teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record either starting a platform/SRE function from scratch or scaling an existing practice with measurable improvements to MTTR, MTTD, change failure rate, or availability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise with AWS infrastructure (EKS, EC2, RDS/Aurora, VPC, ALB/NLB, CloudFront, SQS) running production services at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Datadog for end-to-end observability (metrics, APM, logs, distributed tracing) and building alerting that catches real issues without causing fatigue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and maintaining CI/CD pipelines (GitHub Actions, CodePipeline, or similar), writing automation (Bash, Python), and contributing to platform tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Kubernetes in production cluster operations, networking, security, scaling strategies, and GitOps workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid foundation in distributed systems, networking, database performance, and debugging complex system failures across service boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with Terraform for multi-account, multi-environment infrastructure management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of influencing engineering culture through documentation, tooling, mentorship, and technical leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to explain complex system behavior, trade-offs, and pragmatic decisions between long-term platform vision and immediate business needs to varied audiences.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with GitOps tooling such as ArgoCD or Flux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with event-driven architectures and message brokers (NATS, Kafka, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Google Cloud Platform (GCP) services and multi-cloud infrastructure management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with advanced deployment patterns (blue/green, canary, progressive delivery) and release engineering at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of JavaScript/TypeScript and common Node.js frameworks (Express, Fastify, NestJS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with disaster recovery planning, multi-region architectures, and high-availability design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in infrastructure security, compliance frameworks, and WAF management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building financial, trading, or fintech platforms where data consistency, performance, and reliability are mission-critical.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience defining and driving SLO/SLI frameworks that product teams actively use.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment that ranges from fully remote to hybrid. We foster a culture of collaboration by keeping cameras on during meetings and maintaining a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7 Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance are offered for full-time employees.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$205,000 - $235,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account the internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience, among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Apply today with your resume!\u0026lt;/p\u0026gt;","departments":[{"id":4005588003,"name":"Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7673902003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5737297003,"location":{"name":"United States"},"metadata":null,"id":7673902003,"updated_at":"2026-05-22T15:09:59-04:00","requisition_id":"474","title":"Trader Risk Specialist","company_name":"Topstep","first_published":"2026-05-22T15:09:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Trader Risk Specialist supports the Risk Department across simulated and live futures environments by executing escalation protocols, conducting trading investigations, and enforcing risk parameters to protect firm capital. The functions of this role include monitoring of live funded accounts, trading investigations, data analysis, and trader engagement — with the opportunity to grow into a defined specialization over time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings hands-on futures market knowledge, analytical rigor, and the composure to make sound decisions under time pressure. You\u0026#39;ll be expected to think critically, act decisively, and contribute to a team that is building an enterprise-grade risk system from the ground up.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk Monitoring \u0026amp;amp; Escalation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support live Funded Account monitoring via T4 Front-End Risk Monitoring and internal dashboards as needed, supplementing the Risk Analyst coverage team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Verify execution and accuracy of automated liquidations; coordinate manual intervention with the Trade Desk when automation fails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute structured escalation protocols for margin breaches, loss limit triggers, and system failures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in daily Risk Watch calls during end-of-day margin windows and market close sequences as scheduled.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercise sound discretion when adjusting risk parameters (loss limit settings, leverage updates).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Investigations \u0026amp;amp; Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct trading investigations including pattern analysis, odd-trade detection, and gamification review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze trader data using internal dashboards, BI tools (Sigma), and spreadsheets to identify risk trends and behavioral patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to risk scoring frameworks and collaborate with Research \u0026amp;amp; Analytics on trader profiling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compile and report on risk metrics, investigation outcomes, and emerging trends to the Manager of Risk.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Trader Engagement \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enforce and educate traders on Topstep\u0026#39;s trading rules through phone and chat interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a point of contact between Topstep and its live funded traders, handling complex inquiries with professionalism and market knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage daily funded operations tasks including off-boarding, payouts, and account monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and execute abbreviated holiday trading hours.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement \u0026amp;amp; Specialization Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to process improvements and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of rotating responsibilities and cross-functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-departmentally with Compliance, Fraud, Trade Desk, Data, and Trader Experience teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop toward a defined specialization track based on aptitude and team needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of professional experience in the trading or financial services industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of futures markets, including margin mechanics (initial, maintenance, day-trade), contract specifications, and settlement processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with professional financial institutions, FCMs, or trading platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate to advanced proficiency in Excel or Google Sheets, including data manipulation, pivot tables, and formula-driven analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of accountability, integrity, and ethics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and capable of making sound, time-sensitive decisions under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional attention to detail with minimal data or process errors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills with the ability to diffuse high-tension situations professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to provide occasional support outside standard business hours during high-impact market events or critical escalations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with risk monitoring platforms (T4, CQG, TT, or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL, BI/visualization tools (Sigma, Looker, Tableau), or Snowflake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM systems (Intercom or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Topstep products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Finance, Economics, or a related field preferred. Equivalent professional experience in futures risk management, brokerage operations, or trading will be considered.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$65,000-$75,000.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4082367003,"name":"Risk \u0026 Compliance","child_ids":[],"parent_id":null}],"offices":[{"id":4101873003,"name":"United States, Remote","location":"United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/topsteptrader/jobs/7724057003","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5759794003,"location":{"name":"Omaha, NE"},"metadata":null,"id":7724057003,"updated_at":"2026-05-05T18:01:13-04:00","requisition_id":"493","title":"Trader Support Specialist","company_name":"Topstep","first_published":"2026-05-04T17:46:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Summary\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Trader Support Team drives our user satisfaction and is mentioned repeatedly as a reason our users would refer our company to others. As we grow, we want to ensure that we keep this team packed with positive attitudes, user-focused people, and team players. This role will have the opportunity to learn about the financial markets, hone leadership skills, and take ownership of initiatives, all to continue driving the enthusiastic support of our traders. The successful candidate will be trader-focused, positive-results-driven, eager to learn new technical skills quickly, and will love working as part of a team. \u0026lt;strong\u0026gt;Full-time availability Monday-Friday. This means working 8 hours (plus a 30-min lunch break) starting at 7:00am (CT). For instance:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7:00am-3:30pm\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7:30am-4:00pm\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8:00am-4:30pm\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8:30am-5:00pm\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and emails.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude with 2+ years of experience in technical support, IT, Software, or systems-based environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain in-depth product knowledge through ongoing education.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot trading platforms, internal systems, and account-related issues with confidence and urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team goals by focusing on cSAT, Quality Assurance, and overall response times.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate both existing and potential traders in their understanding of how Topstep works.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in beta testing new features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join us in shaping the future of Topstep, where your unique perspective and skills will play a vital role in driving success and satisfaction for our global community of traders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications and Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Access to high speed internet.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to type a minimum of 30 WPM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or comparable professional experience is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding interaction with traders is your top priority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver high-touch, white-glove customer service while resolving complex user concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in technical support, service desk, fintech, trading support, or customer-facing technical support roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM or ticketing systems to manage cases and document resolutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with remote work and asynchronous tools to communicate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire for proactive communication with your colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Both goal and results-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle ambiguity with confidence and ease.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to notice and suggest improvements when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively seeks feedback for continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mathematical Skills \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.\u0026amp;nbsp; Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reasoning Ability \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ability to apply common sense understanding to carry out written or oral instructions.\u0026amp;nbsp; Ability to deal with problems involving concrete variables in standardized situations.\u0026amp;nbsp; Ability to solve practical problems via a logical, analytic approach.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Computer Skills \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;To perform this job successfully, an individual must have knowledge of electronic equipment, intermediate PC skills, knowledge of internet software and proficiency. Familiarity with Google Drive and Google Docs is a must. Computer experience/operation is required. Must have the ability to operate general office equipment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Skills and Abilities \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ability to multitask. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Company Culture \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New Hire Base Salary Range\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;$26.44/hr.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The compensation offered will take into account internal compensation structure and may vary depending on the candidate\u0026#39;s geographic region, job-related knowledge, skills, and experience among other factors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Interested in the role? Apply today with your resume!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4144147003,"name":"Trader Experience ","child_ids":[4129140003],"parent_id":null}],"offices":[{"id":4101872003,"name":"Omaha, Nebraska","location":"Omaha, Nebraska, United States","child_ids":[],"parent_id":null}]}],"meta":{"total":18}}